# PEAK 15 Reviews **Vendor:** PEAK 15 Systems **Category:** [Tour Operator Software](https://www.g2.com/categories/tour-operator) **Average Rating:** 3.3/5.0 **Total Reviews:** 3 ## About PEAK 15 PEAK 15 provides integrated marketing, sales, trip planning, operations and accounting automation as an affordable and easy-to-implement cloud software for Multi-day Tour Operators, Active/Adventure Travel Companies, Leisure Travel Agencies, Inbound Operators and DMCs. ## PEAK 15 Reviews ### 1. One-stop-shop for customized logistics **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Small-Business (50 or fewer emp.) **Reviewed Date:** January 24, 2019 **What do you like best about PEAK 15?** PEAK 15 has enabled us to streamline the booking process for our customized trips. We have been able to deliver higher-quality, customized itineraries, complete with detailed schedules, directions, and contact information to our clients without wasting time. As with any software, the support team is what makes or breaks its usefulness; PEAK 15's team has been absolutely fantastic in my past experience! I very much recommend PEAK 15 to anyone searching for a well-built tour operator software. **What do you dislike about PEAK 15?** The user interface is not always the most intuitive. I'm not much of a computer guy, so found myself consulting my coworkers and online resources. Also the software license is expensive and my company chose not to continue use due to the high cost burden. **Recommendations to others considering PEAK 15:** As long as cost is not the primary concern and you're willing to put in the time to learn how to properly use all of the software's functionality, PEAK 15 could be a powerful addition to your guiding business **What problems is PEAK 15 solving and how is that benefiting you?** PEAK 15 has helped us with booking, creating itineraries, and registering individuals. It has saved our staff time on menial, repetitive administrative tasks. ### 2. Not a great experience **Rating:** 1.0/5.0 stars **Reviewed by:** Aldo C. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2018 **What do you like best about PEAK 15?** It supposed to be a good software but you can't buy it if you are not approved by them. It looks like they have all the features we wanted for our organization. **What do you dislike about PEAK 15?** We recently asked for a demo and we had a phone call with the VP of sales. After explaining our business project we were dismissed by them because he just assumed that we were not going to be successful, we were going to be frustrated with the implementation process, we would not understand the work necessary to get the system ready and that it is a cost we cannot sustain. Despite being in this industry for over 25 years and implemented many software for small and very large international corporations with hundreds of employees and currently selling millions of dollars of international trips each year, they decided that we cannot use their system because we wanted to have only 2 users at the beginning to test it and they assumed we are a small company. It’s funny what they say on their site: KNOW YOUR CUSTOMERS The more you know about your customers, the more you can understand what they want, why they want it and who else might want it too. **Recommendations to others considering PEAK 15:** They have good clients, some of them are even our customers, but if you don't fit into they client profile, they wont' work with you and they just assumed that we were not good enough for them i guess. **What problems is PEAK 15 solving and how is that benefiting you?** Optimize our booking management and sales. ### 3. Great customer management! **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin B. | Systems Engineer II, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2017 **What do you like best about PEAK 15?** The customer management and planning, plus integrations **What do you dislike about PEAK 15?** I'm not a huge fan of the marketing / cross comparison of the available bookings for example. This could be improved. **Recommendations to others considering PEAK 15:** If your business needs true "Tour Operator" software and management.. you must at least trial it and give it an evaluation yourself. It's worth the time if nothing else. I would generally recommend it for the right companies in the right industries. **What problems is PEAK 15 solving and how is that benefiting you?** Trip planning overall.. it just works! Combined with customer management it is streamlined and greatly improved our internal processes. ## PEAK 15 Discussions - [What is PEAK 15 used for?](https://www.g2.com/discussions/what-is-peak-15-used-for) - [View PEAK 15 pricing details and edition comparison](https://www.g2.com/products/peak-15/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-17+01%3A54%3A21+-0500&secure%5Bsession_id%5D=ea6ea6e7-c796-461e-8ac2-05bc7fcaa7b6&secure%5Btoken%5D=fdd23cd71ce24b8258dabbdb73350ef1ab77037d04ea511ac4da92dca06429ad&format=llm_user) ## PEAK 15 Features **Agentic AI - Tour Operator** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making ## Top PEAK 15 Alternatives - [Xola](https://www.g2.com/products/xola/reviews) - 4.5/5.0 (68 reviews) - [Peek Pro](https://www.g2.com/products/peek-pro/reviews) - 4.2/5.0 (76 reviews) - [Regpack](https://www.g2.com/products/regpack/reviews) - 3.9/5.0 (74 reviews)