Peek Pro Reviews & Product Details

Friendly knowledgeable and very patient staff. They answer my questions and walk me through every situation; that really builds the confidence I have in them; as well as it gives me piece of mind. The platform is fairly easy to set up, just takes some time but once its set up its very user friendly. Review collected by and hosted on G2.com.

Questions regarding 1099-K compared to reports was not very helpful. I call at least once every year trying to get clarification to make sense of the numbers. Review collected by and hosted on G2.com.

I was so impressed from the beginning! Onboarding was so easy to navigate and had a very personal feel to the whole process. Once that was finished it was a breeze to integrate onto my website! The support they provide users is amazing. If I can't find what I'm looking for in one of the hundreds of help articles, I know I can get a fast answer using the live chat feature (I use this feature more than I should admit when I'm in a hurry!) During my rental season I am always looking at new ways to improve my business and with all the features Peek offers I'm definitely keeping things fresh for my clients! Review collected by and hosted on G2.com.

There is so much helpful information that sometimes I feel like I can go down rabbit holes when I'm looking for something particular. That's not really a bad thing but for short attention spanned people like myself it can sometimes be overwhelming! Review collected by and hosted on G2.com.

Ease of use for staff members and customers. Peek has allowed us to better manage our rental equipment and increase our rental turn around time. Review collected by and hosted on G2.com.

It would be nice if the features for the activities products were also available for the rental products, such as widget views and customer-facing enhancements. We have run into limitations where the features are often not available for rental products, but they would be a great fit for our setup and services. Review collected by and hosted on G2.com.

Easy to use both for guests and the customer service team. Easy access to help articles or staff. Our implementation was very successful and when we hit a small bump they worked immediately to fix the issue. Customer support has been above and beyond with easy access to humans and articles for help. I use they system daily from a computer and my phone. There are so many features it's hard to find something I need it to do that it doesn't. We did some integration of records from our old system and they did it for us flawlessly. Review collected by and hosted on G2.com.

Nothing really. Even when I find it doesn't do something they usually find a way to get me what I need. Review collected by and hosted on G2.com.

I like a feature that allows guests to leave gratuity at the end of their experience but it is only because we won't process payment until the guest closes out at the end. That said, the "tipping feature" that caused us to choose Peek Pro in the first place above Checkfront and Fareharbor is actually an incredibly unreliable feature and we have had to refund hundreds of guests after receiving reports of double charges. Their gratuity system is not clear, and has caused an unmeasurable amount of frustration from both our guests and our staff. Review collected by and hosted on G2.com.

Everything. For one, the customer service is absolutely horrible. No one who works for Peek Pro knows anything about it. You may as well call a local McDonald's and ask them something about Peek Pro and the representative on the phone will know just as much. Most importantly, I used Peek Pro for the entire 2023 season. I honestly can't tell you what our actual sales were, how many rentals we had, or how many guests because every report I pull from them is inconsistent. I contacted support. It's been almost 3 weeks and no one can answer the simple question "What were our sales?" I could go on about this, but I would caution anyone who cares anything about their business to choose an alternative service if possible. Review collected by and hosted on G2.com.

The customer service is excellent! All representatives are quick and thorough with their replies. Also, the dashboard view for my bookings makes it super easy to filter through my tours and see how my coming days look! Review collected by and hosted on G2.com.

There are a few integrations that are missing I would like to see added to Peek Pro. I have been told they are in the process still. Review collected by and hosted on G2.com.

Easy to use. Able to schedule and move reservations easily. I like that we can process our own refunds and function independently but also have our own representative if we have questions. Review collected by and hosted on G2.com.

I wish we could move people from In-Depth and our regular Guided House Tours. Review collected by and hosted on G2.com.

Ease of use and terrific customer support. We utilize their service daily and find the features easy to implement and integrate with our systems. Review collected by and hosted on G2.com.

No serious downsides, they will work with you to meet your needs. Review collected by and hosted on G2.com.

Peek is an easy set up and has great customer service Review collected by and hosted on G2.com.

Several features that would streamline the backoffice Review collected by and hosted on G2.com.

There's no direct charge to the user. You decide to absorb the commission or pass it to the customer. Review collected by and hosted on G2.com.

The programming is very specific and for certain things you have to find out how to make it work for your needs. Review collected by and hosted on G2.com.