Safari Portal Reviews & Product Details

Safari Portal has become an invaluable part of how I design and present beautiful, highly personalized safari itineraries to both clients and travel advisors. The platform is visually stunning, intuitive, and offers an impressive level of flexibility and customization that continues to evolve.

I'm especially enthusiastic about the new Travel Dashboard, which has been a tremendous improvement over the clunky guest portals we've used in the past. It allows me to bring everything together in one beautifully designed, cohesive space, including itineraries, company information, pre-departure documents, travel insurance, guest forms, and other essential details. The result is a polished, seamless experience that truly elevates how we serve our travelers.

What also sets Safari Portal apart is the team's extraordinary commitment to innovation and customer support. They're constantly introducing thoughtful enhancements, expanding customization options, and developing exciting new integration and AI capabilities. Their weekly training sessions are excellent, support is readily available through messaging and personal calls, and communication is consistently proactive and responsive.

It's refreshing to work with a company that not only creates a beautiful product but genuinely listens to its users, acts on feedback, and continually finds ways to make an already excellent platform even better! Review collected by and hosted on G2.com.

One of the things I appreciate most about Safari Portal is how quickly the team listens, innovates, and responds to user feedback. Several features I had previously hoped to see are now either being introduced or have already been delivered, which is incredibly exciting!

The upcoming ability to convert Lookbooks directly into itineraries will be a tremendous time-saver, eliminating the need to recreate work we've already put so much thought into. I'm also particularly enthusiastic about the expanding integration capabilities, including opportunities to connect Safari Portal with our own AI tools, such as ChatGPT, and other business systems. This opens up exciting possibilities for a more connected and efficient workflow.

Another area where Safari Portal has really delivered is customization. I had previously expressed concern that as more travel companies adopted the platform, our itineraries might begin to look too similar. The team has addressed this beautifully, introducing more color choices, layout styles, and design flexibility that allow us to create presentations reflecting our own distinctive brand and aesthetic.

I'd still welcome even deeper integration with our existing financial systems, CRM, and marketing tools, potentially allowing Safari Portal to become a central hub for more of our business operations.

What impresses me most is that Safari Portal doesn't just listen to feedback; they act on it, often remarkably quickly. Many of the improvements I once wished for are now a reality, and their pace of innovation makes me genuinely excited about what's coming next! Review collected by and hosted on G2.com.

Safari Portal has become the hub of my luxury travel management business. It brings our daily operations, contact management, loyalty program management, and itinerary design together in one very easy-to-use, vertically integrated system. It reflects the nature of the trips we plan in elegance, effort, and cohesion. I love the customized app made particularly for my business, and how it keeps my business as the main focus. The financial tools, including invoicing, have been improving, and the trip dashboards are a game changer for organizing client travel and simplifying communication. The team is incredibly hands-on, keeps innovating with almost weekly or biweekly updates, and makes sure people understand new features. They take feedback and suggestions and turn them into realities, and I appreciate their level of care and support. The Claude AI integration has also been a wonderful connector improvement, and I’m excited to see the planned QuickBooks connection. I was drawn to the founder’s passion and mission, and watching what she has grown Safari Portal into has been outstanding. The initial setup was very easy. Review collected by and hosted on G2.com.

Anything I find a struggle with tends to be resolved after a conversation with the Safari Portal team in a matter of weeks. Review collected by and hosted on G2.com.

I'm really impressed with how beautiful and functional these itineraries are. I feel that it's really helped to elevate the client experience. Support is also easy to access, and the AI interface for adding new properties works amazing well! Review collected by and hosted on G2.com.

The only thing I wish it did better was seamlessly collecting detailed credit card authorizations so that I could cancel my other CRM (but I hear it's coming soon!). I don't think it has Zapier connections yet, but that would be amazing as well. Review collected by and hosted on G2.com.

Quick to use, looks very good and they are very future-forward in terms of a) expanding the product features b) using AI - but only when you want to and c) being able to customize the proposal so that it suits us and our clients. Review collected by and hosted on G2.com.

A new piece of software to learn (but it's very easy), plus they are developing it very quickly which is overall a very good thing, but it means that as a user, you need to keep up! Review collected by and hosted on G2.com.

I love how Safari Portal looks and how it fits into the client experience. It’s easy for both my clients and me as a travel advisor to use. It streamlines my processes, ties client information to good-looking, client-facing documents, and lets me keep everything related to my clients in one helpful location. I can create lookbooks, itineraries, travel dashboards, notes and experiences, and store documents. Its seamless integration into my workflow saves me hours by keeping everything together. I also appreciate that the company keeps innovating and changing based on feedback to create a better product. I switched because Safari Portal offered seamless integration and a great user experience, including the ability to maintain and track tasks. The initial setup was easy, and the company was very helpful in providing the steps I needed. Review collected by and hosted on G2.com.

Safari Portal works amazing on its own, but there are certain things I need to do within my host company’s platform that don’t integrate with it. The host company’s platform can’t be integrated into Safari Portal. Review collected by and hosted on G2.com.

What I like most about Safari Portal is how it brings the entire client journey into one clear, organised system. I can create personalised Lookbooks and itineraries, collect essential travel details through forms, manage bookings, and give each client their own Travel Dashboard. It makes complex, tailor-made travel much easier to plan, organise, and present, while giving clients a single place to find everything related to their trip.

The onboarding is patient, flexible, and thorough. It can take time to understand everything the platform can do, but your onboarding specialist stays with you and helps you find the best way to use it for your own business.

The support is excellent. My contact person is always ready to help, and if they are unavailable, I can message the support team and, just like that, an answer arrives.

The AI-powered Magic Import is a genuine timesaver, and I look forward to seeing how the upcoming updates make the platform even more useful. I also appreciate the 30-minute update sessions. They are practical, packed with relevant information and, best of all, they actually finish on time.

I have not yet explored the integrations in depth, but that is something I am looking forward to doing. So far, the system’s performance has been consistently smooth, with no delays or hiccups.

Rachel and her team genuinely understand travel designers and the realities of our work. That combination of strong technology and personal support is what makes Safari Portal stand out for me. Review collected by and hosted on G2.com.

So far, I have not encountered anything significant that I dislike about Safari Portal itself. The only limitation I have noticed relates to the third-party translation service available through the platform, which sometimes requires manual corrections in Finnish. This is not Safari Portal’s own translation technology, and their support team is always responsive when I flag an issue. Review collected by and hosted on G2.com.

I love how easy it is to build in Calendar View and am excited about the new dashboards feature that Jeff is starting to map out. And I'm really excited that we are working with an all-woman run tech business to run our own company.

I was stressed about migrating to a new system - which for some reason we decided to do in the middle of our busiest month (May) and while letting go of our ops person and onboarding a new assistant travel designer. But you are absolutely right that having an operational map in place for your business makes everything flow more easily.

We're still working out some little kinks (mostly on our end, understanding how to integrate some of our client journey steps into the SP system more seamlessly) but overall it's been fantastic and a lot easier to onboard than expected.

Thank you for recognizing the need for our industry to upgrade and building a beautiful and user friendly system! Review collected by and hosted on G2.com.

The integration with insurance still needs a bit of work. It's very easy to quote but the branding of "Safari Portal" is confusing. Redpoint also needs to provide policy holders with better documentation. I hope they bring on more insurance partners in the future so clients can easily compare options for themselves. I DO like that it takes the burden of quoting off of us, though we are still doing a lot of this manually until the integration improves. Review collected by and hosted on G2.com.

I love how Safari Portal looks and the imagery it uses. The layout is professional and it elevates my brand. I find the itineraries easy to update, and the flow is great. Importing quotes from tour operators and destination management companies is a big time saver. I also find the training videos really helpful for making the system easy to navigate. Review collected by and hosted on G2.com.

The PDF function could be improved because it doesn't look as pleasing as the online version. Some of my older and more traditional clients prefer a physical copy, and the current PDFs just aren't up to scratch. It would be better if the PDFs correlated better on paper, as the images don't show and there's not as much detail as there is online. Also, it took a while to get used to the system, although the training videos are really helpful for navigating it. Review collected by and hosted on G2.com.

I really appreciate how responsive Safari Portal is to feedback and their innovative approach. They're constantly coming up with new ideas and features, making things work even better than they already do. I love their creativity and how supportive they are of any needs we have. Creating beautiful, custom-branded itineraries quickly is a significant benefit, allowing us to manage the massive amount of products we offer for custom trips effectively. The new dashboard feature is fantastic for communicating information to clients and creating a cool portal for partner agents. The financial integrations being developed, especially with QuickBooks, promise to save considerable time by streamlining our accounting process. The ability to have everything our clients need in one place for their trips, like itineraries, invoices, and essential documents, is incredibly convenient. I also love that Safari Portal has its own app that updates automatically with all our client itineraries, eliminating the need for another mobile app. Review collected by and hosted on G2.com.

Truly, there is nothing to dislike! Review collected by and hosted on G2.com.

I appreciate how Safari Portal elevates the client experience by presenting client information, travel documents, and itineraries in a beautiful, organized, and user-friendly way. I also really value the incredible level of support the Safari Portal team provides, especially the help from Rachel and Pamela, during our transition. They made the initial onboarding and training much easier, which was a relief considering how overwhelming changes can be for a business. Additionally, I find the travel dashboard makes the client experience elevated and efficient. I am so pleased that I made this switch! Review collected by and hosted on G2.com.

Trying to figure out sending emails/ storing email templates. Review collected by and hosted on G2.com.