Upland Panviva Reviews & Product Details

Having content all in the same area for all users has been the best part about the system and ensuring everything is in one spot. Our team loves the system and thats the best part about having this system. We have been having the system almost 10 years and we love the system and now its growing to other departments which is awesome Review collected by and hosted on G2.com.

Having content for 10 years turns in to a lot of information for users ro review. That becomes difficult to keep up with but also to ensure that they utilize it. But we will be talking with our team at Upland Panviva to look at AI products and more to evolve and continue to benefit from Panviva at all times. Review collected by and hosted on G2.com.

What I value most about Upland Panviva is its balance between power and practicality. I find that it is not only a platform full of features, but also very easy to use. From the first time I used it, I was impressed by how easily I could implement and integrate it. The excellent customer service I received was outstanding, as they were responsive and helpful, guiding us every step of the way. Now I want to use it all the time. Review collected by and hosted on G2.com.

The documentation is useful, however, sometimes personally I would like to have tutorials or examples with more details. It's my opinion regarding what I don't like about upland panviva. Anyway, this is something very easy to achieve and perhaps with tutorials on the web I could solve it. Very good product. Review collected by and hosted on G2.com.

Well, it is a solid tool for real-time resource management, especially in industries where accuracy and compliance are critical. It’s great for reducing the time employees spend searching for information, everything is structured and easy to find, which is a lifesaver in fast paced environments like customer support or healthcare or IT support systms where I work.. Review collected by and hosted on G2.com.

I somethimes struggle trying to integrate it woth a multi platform system. While it integrates with CRMs and other systems, tailoring it to match a company’s exact needs isn’t always straightforward. I often end up working within its structure rather than making it work for you. Review collected by and hosted on G2.com.

It is very user friendly, both from the Admin side and User side. It does cut down on how often team members need to reach out for help because they are able to search and find the answers themselves quickly. You can integrate it with other programs like a website or salesforce platforms. It can be set up to be used by external users like customers looking for answers on your public website. You tailor it to your companies colors with images and create engagement with the team through creative scavenger hunts you design within the platform. Its a living encyclopidia of knowlage. Review collected by and hosted on G2.com.

Being able to embed videos would be useful, but Panviva can link out to websites so there are ways around that. Review collected by and hosted on G2.com.

I'm pleased with how easy it is to create and edit content in Panviva as an administrator, and the wide range of content types that can be created in Panviva and linked from other sources. I work with Panviva every day and tell my network about it whenever I get the chance. Review collected by and hosted on G2.com.

In the future I would love to see more reporting and analytics capabilities in Panviva, and a greater range of reports that could be generated. Review collected by and hosted on G2.com.

I like that with Panviva there are multiple ways to use the system. I use it for not only instructional material but product material. I the program nearly every day. Review collected by and hosted on G2.com.

Sometimes the system can glitch when working with images but this is an easy thing to work around. Review collected by and hosted on G2.com.

I like the ease of use of Panviva. It's great for writing procedures and I can resolve many simple problem myself because they are so logical. I find is really easy to negotiate my way around - a no fuss tool. Review collected by and hosted on G2.com.

A few hitches with sizing and position of the windows that do not remain to my desired requirements Review collected by and hosted on G2.com.

Panviva is a powerful knowledge base system that excels in providing real-time guidance. Its easy-to-navigate interface helps new employees quickly get up to speed. Step-by-step instructions and a searchable knowledge base reduce the learning curve, enabling new hires to perform tasks confidently and accurately. Review collected by and hosted on G2.com.

Panviva's formatting capabilities are somewhat limited, resulting in difficulties creating and maintaining complex document structures. The formatting options can be restrictive, making it challenging to produce visually appealing and well-organized documents. Review collected by and hosted on G2.com.

The best part of Panviva is the ability to customize the look of the information from a call center agents point of view. Making it easy to drill down into exactly what product the customer needs based on a couple simple questions to work through the flow in panviva. Review collected by and hosted on G2.com.

The ease of creating new pages takes quite a bit of time to get it perfect, wish there was a better way to upload the content and arrange as nessecary. Review collected by and hosted on G2.com.

Panviva helped us get to a true single-source for knowledge in our contact center. We rely on it for all of our customer-facing procedures and scripting, as well as subject matter background and FAQ's. Our agents are now able to retrieve the info they need in the context of a fast moving phone call or live chat. Review collected by and hosted on G2.com.

What you need to know going into it, is that it likely requires a philosophical change in how you manage KM and that it there is some initial investment. However, that change is exactly what we needed as it supplied us with a consistent, repeatable methodology. Review collected by and hosted on G2.com.