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Compare Guru and Upland Panviva 
Featured Products
At a Glance
Market Segments
Mid-Market (57.6% of reviews)
Mid-Market (51.6% of reviews)
Entry-Level Pricing
Free Trial 1 User Per Month
No pricing available
Guru
Star Rating
(2,343)4.7 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial 1 User Per Month
Browse all 3 pricing plansUpland Panviva
Star Rating
(93)4.6 out of 5
Market Segments
Mid-Market (51.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Upland PanvivaSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Guru excels in user satisfaction, boasting a significantly higher G2 Score compared to Upland Panviva. Users appreciate the intuitive interface and the seamless integration with their browser, making it easy to access information quickly.
- Users say that Guru's implementation process is straightforward and efficient, with many highlighting the onboarding wizard that simplifies setup. In contrast, some Panviva users have noted challenges with configuration, which can slow down the initial setup.
- Reviewers mention that Guru's customer support is highly responsive, with users praising the chat feature that effectively addresses customer inquiries. While Panviva also offers solid support, users have not highlighted it as a standout feature in their reviews.
- According to verified reviews, Guru provides a more comprehensive knowledge base experience, with users noting that it delivers precise answers and solutions, enhancing their understanding of issues. Panviva, while effective for resource management, is seen as less intuitive in this regard.
- Users highlight Guru's strong performance in analytics and content management, with features that allow for easy creation and editing of content. Panviva users appreciate its versatility for instructional materials but have mentioned that it lacks some of the advanced analytics capabilities found in Guru.
- G2 reviewers indicate that Guru's overall quality and satisfaction metrics are bolstered by a larger volume of recent reviews, suggesting a more consistent user experience. In contrast, Upland Panviva has fewer reviews, which may limit the reliability of its feedback.
Pricing
Entry-Level Pricing
Guru
Free trial
Free Trial
1 User Per Month
The AI-driven platform completely free for 30 days.
- See pricing page
Upland Panviva
No pricing availableFree Trial
Guru
Free Trial is available
Upland Panviva
No trial information availableRatings
Meets Requirements
9.2
1,929
8.8
79
Ease of Use
9.2
1,951
9.1
83
Ease of Setup
9.3
967
8.4
63
Ease of Admin
9.0
474
8.3
61
Quality of Support
9.3
1,527
9.1
80
Has the product been a good partner in doing business?
9.4
427
9.1
59
Product Direction (% positive)
9.2
1,827
9.0
81
Features by Category
Content Management
9.3
121
Not enough data
9.2
118
Not enough data
9.3
120
Not enough data
Content Discovery
9.3
120
Not enough data
9.3
120
Not enough data
9.2
119
Not enough data
8.9
109
Not enough data
9.3
108
Not enough data
9.1
110
Not enough data
Generative AI
9.3
80
Not enough data
9.3
81
Not enough data
Administration
9.2
680
8.4
24
9.2
677
8.4
24
9.1
671
8.5
24
Knowledge Management
9.6
803
9.5
27
9.2
744
8.7
25
9.2
703
7.7
25
Compliance
9.1
698
8.7
26
9.1
666
8.9
28
9.2
659
9.0
26
9.1
638
8.7
26
Customer Support
9.2
772
8.5
27
9.2
730
Feature Not Available
9.0
651
8.1
26
Data Security
9.2
637
7.9
26
9.2
635
7.7
25
9.3
659
8.5
26
9.1
638
6.7
26
Administration
9.2
689
8.0
24
9.3
711
9.2
25
9.4
780
9.1
27
Generative AI
9.1
495
6.3
18
Knowledge Pages
9.0
690
8.0
23
9.1
645
8.7
23
9.0
692
8.3
23
8.8
592
7.9
22
8.9
556
Feature Not Available
9.0
567
8.2
21
Knowledge Dissemination
8.9
671
7.8
22
9.0
673
8.6
22
9.5
752
8.9
22
9.1
723
8.3
22
9.1
590
Feature Not Available
9.2
590
Feature Not Available
9.3
586
8.8
21
9.0
556
6.7
19
9.2
571
8.1
21
Agentic AI - Knowledge Base
8.7
103
Not enough data
9.0
107
Not enough data
8.8
104
Not enough data
Compatibility
9.3
107
Not enough data
8.9
99
Not enough data
8.9
95
Not enough data
Agentic AI - Enterprise Search Software
8.6
53
Not enough data
8.7
44
Not enough data
8.9
49
Not enough data
8.8
44
Not enough data
9.0
50
Not enough data
8.7
44
Not enough data
Search Queries
9.1
99
Not enough data
9.4
101
Not enough data
9.1
94
Not enough data
9.1
89
Not enough data
9.3
104
Not enough data
AI powered search - Enterprise Search Software
8.5
40
Not enough data
8.4
33
Not enough data
9.5
40
Not enough data
Functionality
8.9
98
Not enough data
9.4
101
Not enough data
9.1
99
Not enough data
Compatibility - Enterprise Search Software
8.9
31
Not enough data
9.5
34
Not enough data
8.7
31
Not enough data
Functionality - Enterprise Search Software
8.9
31
Not enough data
9.6
31
Not enough data
9.2
32
Not enough data
Search Queries - Enterprise Search Software
9.0
32
Not enough data
9.2
34
Not enough data
8.5
35
Not enough data
9.3
32
Not enough data
Responses
8.6
61
Not enough data
8.7
68
Not enough data
9.2
73
Not enough data
Automation - AI Agents
8.7
56
Not enough data
8.4
65
Not enough data
8.2
67
Not enough data
8.9
61
Not enough data
9.0
58
Not enough data
Platform
8.7
65
Not enough data
8.8
62
Not enough data
8.6
67
Not enough data
Autonomy - AI Agents
8.9
64
Not enough data
8.9
64
Not enough data
8.7
69
Not enough data
8.9
60
Not enough data
Generative AI
9.0
73
Not enough data
8.9
72
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.0
14
Not enough data
8.2
12
Not enough data
8.3
10
Not enough data
8.2
10
Not enough data
9.5
10
Self-Service Platform
Not enough data
8.7
10
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
10
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
9.7
11
Not enough data
9.2
8
Not enough data
9.0
5
Not enough data
Functionality - AI Agent Builders
9.3
10
Not enough data
9.2
11
Not enough data
9.7
5
Not enough data
8.3
11
Not enough data
Data and Analytics - AI Agent Builders
9.0
8
Not enough data
9.8
11
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
8.3
9
Not enough data
9.7
5
Not enough data
9.2
8
Not enough data
8.8
10
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Guru and Upland Panviva are categorized as Knowledge Base and Contact Center Knowledge Base
Unique Categories
Guru is categorized as AI Agents For Business Operations, Insight Engines, Enterprise Search Software, AI Agent Builders, and AI IT Agents
Upland Panviva is categorized as Customer Self-Service and Genesys AppFoundry Marketplace
Reviews
Reviewers' Company Size
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Upland Panviva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.9%
Information Technology and Services
11.2%
Consumer Services
8.7%
Internet
6.4%
Financial Services
5.8%
Other
53.0%
Hospital & Health Care
33.0%
Insurance
14.3%
Telecommunications
7.7%
Medical Devices
6.6%
Financial Services
6.6%
Other
31.9%
Discussions
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
Upland Panviva has no discussions with answers
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