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Compare Guru and Upland Panviva 
At a Glance
Market Segments
Mid-Market (57.5% of reviews)
Mid-Market (52.2% of reviews)
Entry-Level Pricing
Starting at $25.00 1 Seat Per Month
No pricing available
Guru
Star Rating
(2,373)4.7 out of 5
Market Segments
Mid-Market (57.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 Seat Per Month
Browse all 2 pricing plansUpland Panviva
Star Rating
(94)4.6 out of 5
Market Segments
Mid-Market (52.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Upland PanvivaSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Guru excels in creating a streamlined knowledge-sharing environment, effectively eliminating the "shoulder-tapping" culture. Users appreciate its Trust Score system, which ensures that information is verified and accurate, making it a reliable source for teams.
- Users say that Upland Panviva is particularly strong in real-time resource management, especially in industries where accuracy and compliance are critical. Reviewers highlight its structured approach, which significantly reduces the time spent searching for information.
- According to verified reviews, Guru stands out for its ease of use and implementation. Users frequently mention how intuitive the onboarding process is, allowing teams to quickly adapt and start benefiting from the platform.
- Reviewers mention that while Upland Panviva offers multiple ways to utilize the system, some users find it less intuitive compared to Guru. However, they appreciate the flexibility in content creation, allowing for a variety of instructional and product materials.
- G2 reviewers report that Guru's high ratings in quality of support and user satisfaction contribute to its overall success, with many users praising the responsive customer service and helpful resources available for troubleshooting.
- Users say that while Upland Panviva has a solid foundation, it faces challenges in areas like ease of setup and administration, with some reviewers noting that the initial configuration can be more complex compared to Guru's straightforward approach.
Pricing
Entry-Level Pricing
Guru
Team
Starting at $25.00
1 Seat Per Month
Predictable, seat-based pricing for teams getting started with Guru’s AI Source of Truth.
- AI-powered enterprise search
- Verified knowledge base
- AI chat & research
Upland Panviva
No pricing availableFree Trial
Guru
Free Trial is available
Upland Panviva
No trial information availableRatings
Meets Requirements
9.2
1,947
8.8
80
Ease of Use
9.3
1,969
9.1
84
Ease of Setup
9.3
983
8.4
64
Ease of Admin
9.0
476
8.3
62
Quality of Support
9.3
1,545
9.2
81
Has the product been a good partner in doing business?
9.4
429
9.1
60
Product Direction (% positive)
9.2
1,844
9.0
82
Features by Category
Content Management
9.4
118
Not enough data
9.3
116
Not enough data
9.4
117
Not enough data
Content Discovery
9.4
122
Not enough data
9.3
118
Not enough data
9.3
117
Not enough data
9.0
107
Not enough data
9.4
108
Not enough data
9.2
107
Not enough data
Generative AI
9.3
76
Not enough data
9.4
78
Not enough data
Administration
9.2
683
8.4
24
9.2
677
8.4
24
9.1
675
8.5
24
Knowledge Management
9.6
806
9.5
28
9.3
741
8.7
25
9.2
702
7.7
25
Compliance
9.2
699
8.7
26
9.2
665
8.9
28
9.2
655
9.0
26
9.1
634
8.7
26
Customer Support
9.2
775
8.5
27
9.2
732
Feature Not Available
9.0
648
8.1
26
Data Security
9.2
637
7.9
26
9.2
631
7.7
25
9.3
658
8.5
26
9.1
637
6.7
26
Administration
9.2
684
8.0
24
9.3
710
9.2
25
9.4
779
9.1
27
Generative AI
9.1
492
6.3
18
Knowledge Pages
9.0
695
8.0
23
9.1
644
8.7
23
9.1
696
8.3
23
8.8
590
7.9
22
8.9
557
Feature Not Available
9.1
566
8.2
21
Knowledge Dissemination
8.9
671
7.8
22
9.1
673
8.6
22
9.5
757
8.9
22
9.1
724
8.3
22
9.1
597
Feature Not Available
9.2
594
Feature Not Available
9.3
589
8.8
21
9.0
560
6.7
19
9.2
576
8.1
21
Agentic AI - Knowledge Base
8.7
103
Not enough data
9.0
108
Not enough data
8.9
106
Not enough data
Compatibility
9.3
105
Not enough data
8.9
100
Not enough data
9.0
98
Not enough data
Agentic AI - Enterprise Search Software
8.8
57
Not enough data
8.8
48
Not enough data
9.0
53
Not enough data
8.9
47
Not enough data
9.0
56
Not enough data
8.6
48
Not enough data
Search Queries
9.2
98
Not enough data
9.4
102
Not enough data
9.1
96
Not enough data
9.2
92
Not enough data
9.3
109
Not enough data
AI powered search - Enterprise Search Software
8.6
48
Not enough data
8.6
38
Not enough data
9.4
45
Not enough data
Functionality
9.0
104
Not enough data
9.3
103
Not enough data
9.1
105
Not enough data
Compatibility - Enterprise Search Software
8.9
35
Not enough data
9.5
36
Not enough data
8.6
35
Not enough data
Functionality - Enterprise Search Software
8.9
36
Not enough data
9.5
37
Not enough data
9.2
39
Not enough data
Search Queries - Enterprise Search Software
9.1
36
Not enough data
9.2
37
Not enough data
8.8
37
Not enough data
9.5
35
Not enough data
Responses
8.8
64
Not enough data
8.7
73
Not enough data
9.2
78
Not enough data
Automation - AI Agents
8.7
61
Not enough data
8.4
72
Not enough data
8.5
74
Not enough data
8.8
65
Not enough data
9.0
60
Not enough data
Platform
8.8
65
Not enough data
9.0
72
Not enough data
8.7
74
Not enough data
Autonomy - AI Agents
8.9
66
Not enough data
8.9
71
Not enough data
8.8
73
Not enough data
9.1
63
Not enough data
Generative AI
9.1
76
Not enough data
8.9
71
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.0
14
Not enough data
8.2
12
Not enough data
8.3
10
Not enough data
8.2
10
Not enough data
9.5
10
Self-Service Platform
Not enough data
8.7
10
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
9.0
10
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization - AI Agent Builders
10.0
8
Not enough data
9.5
7
Not enough data
9.2
6
Not enough data
Functionality - AI Agent Builders
9.5
7
Not enough data
9.6
8
Not enough data
10.0
5
Not enough data
9.0
8
Not enough data
Data and Analytics - AI Agent Builders
9.3
5
Not enough data
10.0
8
Not enough data
Not enough data
Not enough data
Integration - AI Agent Builders
9.0
7
Not enough data
10.0
5
Not enough data
9.5
7
Not enough data
9.0
7
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Guru and Upland Panviva are categorized as Knowledge Base and Contact Center Knowledge Base
Unique Categories
Guru is categorized as AI Agents For Business Operations, Insight Engines, Enterprise Search Software, AI Agent Builders, and AI IT Agents
Upland Panviva is categorized as Customer Self-Service and Genesys AppFoundry Marketplace
Reviews
Reviewers' Company Size
Guru
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Upland Panviva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.7%
Information Technology and Services
11.4%
Consumer Services
8.7%
Internet
6.3%
Financial Services
6.1%
Other
52.9%
Hospital & Health Care
32.6%
Insurance
14.1%
Telecommunications
7.6%
Medical Practice
6.5%
Medical Devices
6.5%
Other
32.6%
Alternatives
Discussions
Do we have any mobile app for Guru?
3 Comments
DF
No there is not, however the Web app does scale to phonesRead more
What does Guru do?
3 Comments
LF
Guru is an all-in-one tool that brings everyone on your teams together and puts all your information in one place: right in your workflow.Read more
How did you start your "knowledge council" and what are some of the early hurdles to overcome?
2 Comments
CA
There's lots of advice on starting and engaging a knowledge council here:...Read more
Upland Panviva has no discussions with answers
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