--- title: Upland Panviva Reviews meta\_title: 'Upland Panviva Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 95 reviews by the users' company size, role or industry to find out how Upland Panviva works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 95 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Upland Panviva Reviews & Product Details Visit Website Upland Panviva delivers AI-powered, expert-approved guidance and recommendations to build confidence and trust for contact center agents and customers. Panviva ensures complex organizations and their customer experience operations are compliant, competitive, and productive. Tailored for healthcare, health insurance, banking, utilities, and BPO organizations with large contact centers, Panviva offers flexible solutions that allow you to evolve at your own pace. From compliance-focused manual knowledge management to fully AI-powered, seamlessly integrated guidance across your contact center ecosystem, Panviva grows with you. Experience the productivity power of Panviva and transform your organization's knowledge delivery while maintaining strict compliance standards, all backed by deep industry expertise. * * * Product Website Upland Panviva Seller [Upland Software](https://www.g2.com/sellers/upland-software) Discussions [Upland Panviva Community](https://www.g2.com/products/upland-panviva/discuss) Solution Type All-in-One Overview by Danielle Falzone Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months [ View More Pricing Information ](https://www.g2.com/products/upland-panviva/pricing) Upland Software Solutions (1) See how Upland Software products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Upland KCM SolutionBy Upland Software ](/sellers/upland-software/solutions/upland-kcm) Show More ## Upland Panviva Integrations (1) What do users say about integrations? Verified by Upland Panviva [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") PCS TMS ](https://www.g2.com/products/pcs-tms/reviews) Show More ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") EH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 9/28/2023 "Robust Product" 5/5 What do you like best about Upland Panviva? This KMS is easy to navigate, easy to search and is easily tailored to my business needs. My team relies on this platform daily, on eveyr call. Panviva makes it easy to deliver consistent, excellent customer experiences! Review collected by and hosted on G2.com. What do you dislike about Upland Panviva? I do not find any characteristics which I dislike Review collected by and hosted on G2.com. What problems is Upland Panviva solving and how is that benefiting you? Ensure a consistent answer and experience. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Andriana H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Andriana H.") AH Andriana H. Human Resources Specialist Enterprise (\> 1000 emp.) 12/13/2022 "Panviva keeps you in compliance." 4.5/5 What do you like best about Upland Panviva? Panviva is a software designed for compliance that provides consistent knowledge across all its channels. I like it very much because it is a safe and effective tool that provides accurate knowledge from a single source of truth, improving the user experience by accelerating the path of learning, reducing training times increasing collaboration and productivity without much effort. Review collected by and hosted on G2.com. What do you dislike about Upland Panviva? Panviva is a tool that is designed for knowledge-based compliance offering benefits in cost savings and offering customers superior service, it is a perfect knowledge solution that works with security and ease from start to finish, its features are flexible and intuitive as well as being pleasant at first glance, so far it has totally worked for me. Review collected by and hosted on G2.com. What problems is Upland Panviva solving and how is that benefiting you? Panviva when it comes to reducing training time, increasing productivity and the confidence of employees fits us like a glove. It is software that allows us to quickly obtain optimized information from a single source of truth, delivering information when it is needed. Panviva in my organization has generated various results such as reduced training time, changes in the error rate, and greater productivity and confidence. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 9/25/2023 "Amazing Tool" 5/5 What do you like best about Upland Panviva? Our ability to customizer it the business needs. Review collected by and hosted on G2.com. What do you dislike about Upland Panviva? I cant think of anything I dont like with the tool Review collected by and hosted on G2.com. What problems is Upland Panviva solving and how is that benefiting you? we have over a hundred different HPs we work with so it allows us to keep all the details and proceses needed easliy accessable to our agents. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Automotive](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Automotive") AA Verified User in Automotive Mid-Market (51-1000 emp.) 9/6/2023 "Great Knowledgebase Product!" 4/5 What do you like best about Upland Panviva? We use Panviva as a one-stop resource for all of our processes, policies, and communication in the call center. It is easy to build content and administer user accounts. Review collected by and hosted on G2.com. What do you dislike about Upland Panviva? Limited options for formatting text that would make the content more visually appealing. Review collected by and hosted on G2.com. What problems is Upland Panviva solving and how is that benefiting you? We have one place where our agents and leadership team can go to find answers. We use Panviva heavily for new hire training. This allows them to move along quickly in their learning. The feedback option is very useful and helps to keep the content current. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Enzo R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Enzo R.") ER Enzo R. Human Resources Mid-Market (51-1000 emp.) 12/2/2022 "Simplify daily workflows." 4/5 What do you like best about Upland Panviva? I like Panviva a lot because it is a software that guarantees operational security and compliance, it is a software that improves the performance and the experience of employees by delivering knowledge everywhere, I love this tool because it has reduced the workload by 14% work of the employees thus increasing the effectiveness of the processes, increased sales, performance, better relationship with customers, promoting compliance with excellence in customer service, in turn simplifying the processes. Review collected by and hosted on G2.com. What do you dislike about Upland Panviva? Panviva is a knowledge software for compliance that guarantees positive results in the relationship with clients, allowing access, sharing and collaboration on content, guaranteeing teams the key information they need, it is a compliance tool that offers ways to find answers, it works perfectly for me from the start Finally, with flexible and intuitive options and features, it does not throw me any errors or inconveniences, its operation is excellent from anywhere. Review collected by and hosted on G2.com. What problems is Upland Panviva solving and how is that benefiting you? Panviva helps me reduce employee time to compete by safely and easily allowing teams to access everything they need when it's needed to onboard in record time Panviva is software that delivers key insights to answer queries, track scripts and offer advice growing the business, Helps us to have a perfect relationship with clients by offering smoothly consistent answers on websites, chatbots and CRM, Increases effectiveness by putting all the knowledge in one place giving immediate access to the information with complete security and efficiency. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") UM Verified User in Medical Practice Small-Business (50 or fewer emp.) 9/30/2023 "A great tool for group utilization" 3.5/5 What do you like best about Upland Panviva? Panviva's program is a great tool to utilize when having a large group of individuals who need a solid knowledge base. The options that are within the platform are endless. Review collected by and hosted on G2.com. What do you dislike about Upland Panviva? I feel like the Manager portion of the platform could be more user friendly. Sometimes it is hard to nagivate or look for a certian document. Review collected by and hosted on G2.com. What problems is Upland Panviva solving and how is that benefiting you? Panviva solves the number of questions the team asks. The team now has all the information at their finger tips. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Massimo F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Massimo F.") MF Massimo F. Human Resources Specialist Enterprise (\> 1000 emp.) 11/21/2022 "increases productivity and precision." 4.5/5 What do you like best about Upland Panviva? Panviva is a compliance management software that provides us with innumerable advantages and benefits when accessing information effortlessly and in the format that is most beneficial, allowing us to spend less time, increase collaboration, and practice effective customer service. , is a software that works perfectly without limitations and solutions that fit our needs. Review collected by and hosted on G2.com. What do you dislike about Upland Panviva? Panviva allows us to focus on customers and not on processes by offering benefits that help us from start to finish. It is a reliable compliance software that provides a complete service with real results, a tool that provides flexible and intuitive features that adjust to the needs of the work team to offer clients a unique experience and nothing bothers me. Review collected by and hosted on G2.com. What problems is Upland Panviva solving and how is that benefiting you? For customer service in my organization we use Panviva is a compliance software that offers call center agents the tools to increase the experience of our customers by increasing call resolution, reducing call load and accelerating learning paths, is a compliance management software with which we have obtained greater effectiveness in the processes and give free rein to self-service. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") CH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 9/26/2023 "Best KM solution on the market" 5/5 What do you like best about Upland Panviva? Intuitive design and features. Support. Use it every day. Review collected by and hosted on G2.com. What do you dislike about Upland Panviva? Implementation can take a long time. Integrations still developing. Review collected by and hosted on G2.com. What problems is Upland Panviva solving and how is that benefiting you? Call handling time, training time, manager escalations, user errors Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Rebeca P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rebeca P.") RP Rebeca P. Human Resources Specialist Mid-Market (51-1000 emp.) 11/24/2022 "PANVIVA IS THE PERFECT KNOWLEDGE SOLUTION." 4.5/5 What do you like best about Upland Panviva? Panviva is knowledge management software that is designed for compliance and provides accurate, contextual and consistent information that drives efficiency and increases customer satisfaction, from a single source of truth that provides accurate information that improves performance and reliability experience of my team accelerating learning paths from anywhere with support and speed. Review collected by and hosted on G2.com. What do you dislike about Upland Panviva? Panviva is a compliance management software that reduces our training time by maintaining a complete audit trail ensuring clear and concise instructions overcoming process errors and compliance violations works very well with no issues nothing to dislike. Review collected by and hosted on G2.com. What problems is Upland Panviva solving and how is that benefiting you? Panviva has always had a positive impact on my organization by helping us increase efficiency and reduce costs thus improving the digital and customer experience, it is a powerful tool that simplifies processes for agents so they can focus on customers by offering a satisfactory experience with access to knowledge 24 hours a day, 7 days a week through chat bots and Web portals. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Yuvika M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Yuvika M.") YM Yuvika M. HR Manager Information Services Enterprise (\> 1000 emp.) 1/23/2023 "How Panviva Can Help Your Business Thrive" 3.5/5 What do you like best about Upland Panviva? Panviva offers offline access, user interface customization options, security measures, analytics and reporting tools, a mobile application, and the ability to import an existing knowledge base. These features help your company be more efficient and productive by making it easy for employees to get to the information they need when they need it Review collected by and hosted on G2.com. What do you dislike about Upland Panviva? With an integrated scheduling or calendar solution, Panviva would become a true all-in-one solution for companies looking to streamline their knowledge base Review collected by and hosted on G2.com. What problems is Upland Panviva solving and how is that benefiting you? Automation of daily tasks and processes is becoming more and more popular in the workplace, as it allows employees to devote time to creative or productive activities. We increase the accuracy and consistency of knowledge base by providing employees with a single source of truth. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ## Questions about Upland Panviva? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Upland Panviva ](https://www.g2.com/products/upland-panviva/discussions/new) GU Guest User How does Panviva support your knowledge management needs, and do you recommend it for large teams? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/how-does-panviva-support-your-knowledge-management-needs-and-do-you-recommend-it-for-large-teams) [ View all Discussions ](https://www.g2.com/products/upland-panviva/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 12 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/upland-panviva/pricing) Upland Panviva Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_35f6e34df46703731d4af22e2b12d143/livepro-knowledge-management.png "Product Avatar Image") livepro Knowledge Management 4.8/5(168) [ Compare Now ](https://www.g2.com/compare/upland-panviva-vs-livepro-knowledge-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2a9a43b2d4b9db5bdb0ced67c5e23b61/confluence.png "Product Avatar Image") Confluence 4.1/5(4,368) [ Compare Now ](https://www.g2.com/compare/confluence-vs-upland-panviva) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_911354aa9fcdd7280a5bf61aee42fc72/guru.png "Product Avatar Image") Guru 4.7/5(2,322) [ Compare Now ](https://www.g2.com/compare/guru-vs-upland-panviva) ##### ##### Upland Panviva Features Administration User, Role, and Access Management Performance and Reliability Compliance Policies and Controls Data Governance Compliance Data Security Risk Data Attributes Data Transport Access Management Knowledge Management Knowledge Base Publishing Workflows Analytics [ View More Features ](https://www.g2.com/products/upland-panviva/features) ## Top-Rated Alternatives [ ![livepro Knowledge Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "livepro Knowledge Management") livepro Knowledge Management 4.8/5(168) ](https://www.g2.com/products/livepro-knowledge-management/reviews) [ ![Guru](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Guru") Guru 4.7/5(2,322) ](https://www.g2.com/products/guru/reviews) [ ![Confluence](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Confluence") Confluence 4.1/5(4,368) ](https://www.g2.com/products/confluence/reviews) [ View All Alternatives ](https://www.g2.com/products/upland-panviva/competitors/alternatives) ##### Categories on G2 [Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base) [Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base)[Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace) [Show MoreShow Less](javascript:void(0);) ##### Explore More [What are the most trusted field sales software by sales managers at retail based on user reviews?](https://www.g2.com/discussions/what-are-the-most-trusted-field-sales-software-by-sales-managers-at-retail-based-on-user-reviews)[Is Diabolocom worth it for contact center payments?](https://www.g2.com/discussions/is-diabolocom-worth-it-for-contact-center-payments)[ClickHouse vs Redshift vs BigQuery for a data engineering team that needs sub-second queries on event data at reasonable cost, without managing their own cluster?](https://www.g2.com/discussions/clickhouse-vs-redshift-vs-bigquery-which-is-the-best-columnar-database-solution-for-a-data-engineering-team-that-needs-sub-second-queries-on-event-data-at-reasonable-cost-without-managing-their-own-cluster) [Most recommended intranet platforms for large corporations](https://www.g2.com/discussions/most-recommended-intranet-platforms-for-large-corporations)[What ASC 606 compliance consulting and revenue accounting transformation services are available for organizations evaluating their QTC process?](https://www.g2.com/discussions/what-asc-606-compliance-consulting-and-revenue-accounting-transformation-services-are-available-for-organizations-evaluating-their-qtc-process)[Pros and Cons Details](https://www.g2.com/products/upland-panviva/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)