"We use it to provide service across thousands of customers 24/7. In practice it's been robust, effective and easy to use - vastly reducing support demand coming through traditional channels, and enabling us to provide value-add for our customers."

"The SmartHub product and connector framework are flexible and powerful, allowing connectivity to common on-prem and cloud hosted endpoints. The real strength in BA Insight's Enterprise Search is in their technical team."

"We were able to integrate disparate systems: Oracle, Salesforce, O365, and web content in one standard user interface with one security integration (Entra ID)"

"These tools are incredibly powerful, easy to implement and robust, allowing us to seamlessly index from various sources to a centralized location including Gen AI (RAG) . Additionally, their SmartHub interface enables AI driven/federated search while maintaining user content/security, with no performance degradation on either end."

"It is a safe and effective tool that provides accurate knowledge from a single source of truth, improving the user experience by accelerating the path of learning, reducing training times increasing collaboration and productivity without much effort."

"Users enjoy a simple interface that provides quick access to the most used reference documents, awesome search capabilities, and a wide variety of content formats from price lists to step-by-step business processes."