--- title: Upland Panviva Reviews meta\_title: 'Upland Panviva Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 95 reviews by the users' company size, role or industry to find out how Upland Panviva works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 95 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Upland Panviva Reviews & Product Details Visit Website Upland Panviva delivers AI-powered, expert-approved guidance and recommendations to build confidence and trust for contact center agents and customers. Panviva ensures complex organizations and their customer experience operations are compliant, competitive, and productive. Tailored for healthcare, health insurance, banking, utilities, and BPO organizations with large contact centers, Panviva offers flexible solutions that allow you to evolve at your own pace. From compliance-focused manual knowledge management to fully AI-powered, seamlessly integrated guidance across your contact center ecosystem, Panviva grows with you. Experience the productivity power of Panviva and transform your organization's knowledge delivery while maintaining strict compliance standards, all backed by deep industry expertise. * * * Product Website Upland Panviva Seller [Upland Software](https://www.g2.com/sellers/upland-software) Discussions [Upland Panviva Community](https://www.g2.com/products/upland-panviva/discuss) Solution Type All-in-One Overview by Danielle Falzone Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 4 months [ View More Pricing Information ](https://www.g2.com/products/upland-panviva/pricing) Upland Software Solutions (1) See how Upland Software products can work together to solve real problems. [ ![Solution Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Solution Avatar Image") Upland KCM SolutionBy Upland Software ](/sellers/upland-software/solutions/upland-kcm) Show More ## Upland Panviva Integrations (1) What do users say about integrations? Verified by Upland Panviva [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") PCS TMS ](https://www.g2.com/products/pcs-tms/reviews) Show More ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") UI Verified User in Insurance Enterprise (\> 1000 emp.) 5/10/2018 "Panviva organizes documentation in an accessible and customizable display." 5/5 What do you like best about Upland Panviva? I like having all documentation in one contained and similarly-formatted system. Review collected by and hosted on G2.com. What do you dislike about Upland Panviva? I dislike having to use words where a screenshot could convey the information much more quickly. Review collected by and hosted on G2.com. What problems is Upland Panviva solving and how is that benefiting you? Panviva provides a single source of truth for call center processes. This affects multiple departments, including the call center, compliance, and training. It necessitates deliberation before changes to processes can be implemented. Review collected by and hosted on G2.com. Show More Response from Debra Bright of Upland Panviva [Editedit](https://www.g2.com/survey_responses/upland-panviva-review-708328/official_response/edit) Thanks for taking the time to provide us with feedback on our product. We recommend staying away from screenshots because users end up comparing their screen with the screenshot itself. It slows them down which is critical when the user is on a call. And a slowdown is even more pronounced if anything in the screenshot is different from what is actually displaying on their screen. It might be more words for us (as authors) to type, but it’s the users we need to help first and foremost. Metrics show that users work faster when following the Panviva methodology. Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 2/15/2018 "Panviva SupportPoint Review" 3/5 What do you like best about Upland Panviva? SupportPoint allows end users quick access to data and processes in an easy to navigate interface. From an authoring perspective, the application is easily to learn and utilize, with the convenience of real time updates. Review collected by and hosted on G2.com. What do you dislike about Upland Panviva? SupportPoint does not allow any ability to customize content, such as different fonts, varied font sizes, font colors, and formatting options. The limitations can, at times, lend to difficulty in providing engaging content. Additionally, when the application goes down, there is no back up, which can have a detrimental impact on the business. Review collected by and hosted on G2.com. What problems is Upland Panviva solving and how is that benefiting you? Panviva allows for quick access to information and provides consistency in processes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Ed F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ed F.") EF Ed F. Vice President of Health Plan Operations Insurance Mid-Market (51-1000 emp.) 1/11/2018 "Increase Rep's Competence and Confidence that reduces customer effort, repeat calls, and AHT! " 4.5/5 What do you like best about Upland Panviva? Their content management expertise and partnership! Review collected by and hosted on G2.com. What do you dislike about Upland Panviva? Keeping up with demand once other functional areas saw its successes. A good problem to have!!! Review collected by and hosted on G2.com. What problems is Upland Panviva solving and how is that benefiting you? Outdated, unsupported "voluminous" content that causing higher than industry benchmarks with AHT, repeat calls, hold times and escalated calls. In addition, training time, and our time to proficiency was tracking 9 to 12 months. Post implementation results experienced...30 sec.+ reduction in AHT, Repeat calls became favorable to benchmarks given customer's increased confidence in rep's answers. Calls to mentor line was cut in half, and training time went from 8 to 6 weeks. Time to proficiency reduced to 4 to 6 months. Allowing the reps to be involved in the process improves adoption and engagement metrics. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Medical Devices](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Devices") AM Verified User in Medical Devices Mid-Market (51-1000 emp.) 5/8/2018 "Source of Truth" 4/5 What do you like best about Upland Panviva? We are converting all paper materials and other electronic files to Panviva so that our agents have one stop shopping for information. We are able to separate divisions and have multiple front pages Review collected by and hosted on G2.com. What do you dislike about Upland Panviva? There have been a few times where it was down and it is not easy to see if it is on their end or ours. Looking into a PDF of the content Review collected by and hosted on G2.com. What problems is Upland Panviva solving and how is that benefiting you? Allows for one place to store information and for catalog items we can have decision trees to enable agents to ask the right questions when speaking with customers Review collected by and hosted on G2.com. Show More Response from Debra Bright of Upland Panviva [Editedit](https://www.g2.com/survey_responses/upland-panviva-review-706319/official_response/edit) We are glad you are using Panviva as your one source for information and appreciate your feedback. We understand the frustration when you are unable to access Panviva and unsure if it is on your end or Panviva's. You can now check the status of Panviva's servers at http://status.panviva.com/. You will see, as of May 2018, the US servers have not been down in the past 90 days. We hope this helps. Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") IH Verified User in Hospital & Health Care Enterprise (\> 1000 emp.) 5/7/2018 "Documentation Specialist" 4.5/5 What do you like best about Upland Panviva? I like the consistency of how documents are created such as taskflows and resource documents. Review collected by and hosted on G2.com. What do you dislike about Upland Panviva? The lack of color in terms of font and the inability to highlight text. Review collected by and hosted on G2.com. Recommendations to others considering Upland Panviva: The learning curve is high, but once you "get it" it's great. Review collected by and hosted on G2.com. What problems is Upland Panviva solving and how is that benefiting you? Creating written documentation on one platform rather than several just makes more sense. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Seller invite ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") IM Verified User in Medical Practice Small-Business (50 or fewer emp.) 6/8/2018 "Awesome program. " 5/5 What do you like best about Upland Panviva? Easy to update information that needs adjusting. Review collected by and hosted on G2.com. What do you dislike about Upland Panviva? When creating a test, it would be great if it provided you with the information of how many tries the reps take before they got the correct answer. Review collected by and hosted on G2.com. What problems is Upland Panviva solving and how is that benefiting you? Everything now has fallen into place. Every training has become easy and is across the board the same. Everyone has the same information and can review exactly the same document for refreshers with Panviva. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") AF Verified User in Financial Services Enterprise (\> 1000 emp.) 5/9/2018 "Excellent functionality and user experience" 5/5 What do you like best about Upland Panviva? I love the consistent interface, the ability to link and reuse content. Review collected by and hosted on G2.com. What do you dislike about Upland Panviva? Restarting the Approval Workflow for minor revisions. Review collected by and hosted on G2.com. What problems is Upland Panviva solving and how is that benefiting you? GMF is using Panviva across many teams to streamline processes and procedures and present them to users in a concise, user friendly format. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Medical Practice](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Medical Practice") AM Verified User in Medical Practice Small-Business (50 or fewer emp.) 6/6/2018 "Definitely a must have tool for a contact Center" 5/5 What do you like best about Upland Panviva? Support point is an amazing tool for any contact center. Support point allows users quick access and it is easy to navigate through. Review collected by and hosted on G2.com. What do you dislike about Upland Panviva? Wish it would have an auto archive for the home page. Review collected by and hosted on G2.com. What problems is Upland Panviva solving and how is that benefiting you? We were able to reduce the amount of time we spent training new staff once we launched the tool. Our staff felt more confident and improved our employee satisfaction scores. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 2/15/2018 "Training and Support are paramount!" 5/5 What do you like best about Upland Panviva? The tech support and the training were the best. I have been in a lot of training scenarios and feel that the training timeline and content were relevant and concise. Their follow-up was timely and very professional Review collected by and hosted on G2.com. What do you dislike about Upland Panviva? It's hard to find a company where you can really tailor what your needs are to the product. However, this is one of the best companies I have found. Review collected by and hosted on G2.com. What problems is Upland Panviva solving and how is that benefiting you? Our company has utilized Panviva and their Support Point product in our customer service aspect as a wealth of information and a training tool for her hires. It's a great way to house lists, directions, and training materials. All of the answers that our customer service team are in one place. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite on behalf of seller ![Verified User in Hospital & Health Care](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Hospital & Health Care") AH Verified User in Hospital & Health Care Mid-Market (51-1000 emp.) 5/2/2018 "Good product but needs more personalization options" 3/5 What do you like best about Upland Panviva? Easy tool to use for End User and as an Author Review collected by and hosted on G2.com. What do you dislike about Upland Panviva? Need to have more options like font, font color, page types ect. Review collected by and hosted on G2.com. Recommendations to others considering Upland Panviva: More personalization, more reports. Review collected by and hosted on G2.com. What problems is Upland Panviva solving and how is that benefiting you? When we go down there is not enough communication when they go back up. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ## Questions about Upland Panviva? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Upland Panviva ](https://www.g2.com/products/upland-panviva/discussions/new) GU Guest User How does Panviva support your knowledge management needs, and do you recommend it for large teams? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/how-does-panviva-support-your-knowledge-management-needs-and-do-you-recommend-it-for-large-teams) [ View all Discussions ](https://www.g2.com/products/upland-panviva/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 4 months ### Return on Investment 12 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/upland-panviva/pricing) Upland Panviva Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_35f6e34df46703731d4af22e2b12d143/livepro-knowledge-management.png "Product Avatar Image") livepro Knowledge Management 4.8/5(168) [ Compare Now ](https://www.g2.com/compare/upland-panviva-vs-livepro-knowledge-management) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_2a9a43b2d4b9db5bdb0ced67c5e23b61/confluence.png "Product Avatar Image") Confluence 4.1/5(4,368) [ Compare Now ](https://www.g2.com/compare/confluence-vs-upland-panviva) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_911354aa9fcdd7280a5bf61aee42fc72/guru.png "Product Avatar Image") Guru 4.7/5(2,322) [ Compare Now ](https://www.g2.com/compare/guru-vs-upland-panviva) ##### ##### Upland Panviva Features Administration User, Role, and Access Management Performance and Reliability Compliance Policies and Controls Data Governance Compliance Data Security Risk Data Attributes Data Transport Access Management Knowledge Management Knowledge Base Publishing Workflows Analytics [ View More Features ](https://www.g2.com/products/upland-panviva/features) ## Top-Rated Alternatives [ ![livepro Knowledge Management](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "livepro Knowledge Management") livepro Knowledge Management 4.8/5(168) ](https://www.g2.com/products/livepro-knowledge-management/reviews) [ ![Guru](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Guru") Guru 4.7/5(2,322) ](https://www.g2.com/products/guru/reviews) [ ![Confluence](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Confluence") Confluence 4.1/5(4,368) ](https://www.g2.com/products/confluence/reviews) [ View All Alternatives ](https://www.g2.com/products/upland-panviva/competitors/alternatives) ##### Categories on G2 [Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base) [Knowledge Base](https://www.g2.com/categories/knowledge-base-software)[Customer Self-Service](https://www.g2.com/categories/customer-self-service)[Contact Center Knowledge Base](https://www.g2.com/categories/contact-center-knowledge-base)[Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Which VR collaboration platforms offer persistent virtual spaces with integrated project management tools?](https://www.g2.com/discussions/which-vr-collaboration-platforms-offer-persistent-virtual-spaces-with-integrated-project-management-tools)[Which managed IoT services tools work best for small teams lacking dedicated IT support staff?](https://www.g2.com/discussions/which-managed-iot-services-tools-work-best-for-small-teams-lacking-dedicated-it-support-staff)[Popular operational risk platforms for technology firms](https://www.g2.com/discussions/what-are-the-popular-operational-risk-platforms-for-technology-firms) [Autodesk Forma vs Procore: which has stronger predictive analytics for construction project management?](https://www.g2.com/discussions/autodesk-forma-vs-procore-which-has-stronger-predictive-analytics-for-construction-project-management)[Which publisher ad server software is easiest for a small publisher to set up without developer help so a non-technical team can manage their own ad inventory?](https://www.g2.com/discussions/which-publisher-ad-server-software-is-easiest-for-a-small-publisher-to-set-up-without-developer-help-so-a-non-technical-team-can-manage-their-own-ad-inventory)[Pros and Cons Details](https://www.g2.com/products/upland-panviva/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)