# Outreach Reviews **Vendor:** Outreach **Category:** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement) **Average Rating:** 4.3/5.0 **Total Reviews:** 3,569 ## About Outreach Outreach, founded in 2014, is the only complete AI Revenue Workflow Platform that helps sales leaders benefit from connected account visibility, performance insights, and higher forecasting accuracy across every GTM team. Outreach infuses agentic AI to power 100s of use cases across sales motions. From new logo prospecting to renewal and expansion, Outreach AI automates workflows and frees sellers to focus on more strategic conversations and actions. Global organizations use Outreach to power their revenue teams, including SAP, Siemens, Snowflake, and Verizon to name a few. To learn more, please visit www.outreach.io. ## Outreach Pros & Cons **What users like:** - Users find Outreach **easy to use** , allowing for seamless follow-ups and efficient contact tracking with integrations. (80 reviews) - Users value the **automation capabilities** of Outreach, which streamline prospecting and enhance communication efficiency significantly. (49 reviews) - Users value the **user-friendly interface** of Outreach, making prospecting and communication efficient and intuitive. (47 reviews) - Users value Outreach for its **intuitive design and automation capabilities** , enhancing prospecting efficiency and streamlining communication. (41 reviews) - Time-saving (41 reviews) - Users appreciate the **integrations with AI tools** in Outreach, enhancing efficiency and streamlining communication management for prospecting. (39 reviews) - Simple (31 reviews) - Lead Generation (29 reviews) - Efficiency (28 reviews) - Lead Management (28 reviews) **What users dislike:** - Users express frustration with the **missing features** in Outreach, resulting in a less efficient and cluttered experience. (32 reviews) - Users find a **steep learning curve** in Outreach, as the software is not intuitive and takes time to master. (23 reviews) - Users find the **navigation process difficult** due to too many options and lack of robust features in Outreach. (21 reviews) - Users find **limited customization** in Outreach's reporting and collaboration tools, affecting their workflow and adaptability. (19 reviews) - Users experience **integration issues** that complicate functionality, though support is helpful in resolving them. (16 reviews) - Users find the **limited features** of Outreach restrict their experience, particularly missing polling and customizable reporting tools. (16 reviews) - Users experience **poor customer support** , facing unresolved issues and a frustrating lack of flexibility with Outreach. (16 reviews) - Users experience **sequence issues** with Outreach, facing challenges in updating sequences and scheduling tasks effectively. (16 reviews) - Users experience **slow loading** issues, especially on the mobile app, impacting functionality and efficiency. (16 reviews) - Time-Consuming (14 reviews) ## Outreach Reviews ### 1. Outreach makes reaching out to prospects easier **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly R. | Business Development Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Outreach?** I love that we integrated the Kaia plugin. Being able to record calls and go back and review has helped everyone on our team learn and stay up to date. Additionally, I enjoy the open, click etc. metrics for each email/sequence to help me improve my outreach. **What do you dislike about Outreach?** I have not found anything I disliked about Outreach. The interface is very user friendly and functions well. **What problems is Outreach solving and how is that benefiting you?** It helps me reach out to many prospects at once and stay organized. ### 2. Great for Sales outreach **Rating:** 4.5/5.0 stars **Reviewed by:** Sydnee E. | Senior Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** January 28, 2025 **What do you like best about Outreach?** How easy it is to stay organized and get all outreach done in a timely manner **What do you dislike about Outreach?** Adding contacts can sometimes take awhile to be in the system **What problems is Outreach solving and how is that benefiting you?** getting alll outreach done in one platforom and easy to navigate ### 3. Excellent Tool for an SDR **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2024 **What do you like best about Outreach?** It is very easy to be able to continue the Cold Call flow you get on and it is really great to understand how the analytics of the emails getting opened and at what time. Excellent view of information especially for everyday use **What do you dislike about Outreach?** Sometimes it bugs out when it has been used for a while and just needs to be refreshed but having said that it could be the computer after it's been going for a while. **What problems is Outreach solving and how is that benefiting you?** Knowing when a prospect is reading or opening a email i have sent them. Means i can call them straight away and it is helping me to book more meetings ### 4. Makes Dialing and note tracking so much easier **Rating:** 4.0/5.0 stars **Reviewed by:** Jordan L. | BDR, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2025 **What do you like best about Outreach?** Being able to easily organize prospects into tags and call tasks. I use every day. **What do you dislike about Outreach?** SOmetimes it is difficult to filter in outreach **What problems is Outreach solving and how is that benefiting you?** Easily know who and when prsoepcts open my emails and gives me clear data to call and communicate with prospects. ### 5. Outreach is user friendly and easy to use! **Rating:** 4.0/5.0 stars **Reviewed by:** Jinon S. | Business & Partner Development Benelux & Nordics, Mid-Market (51-1000 emp.) **Reviewed Date:** January 08, 2025 **What do you like best about Outreach?** Easy to use and user friendly. Outreach helps me to stay on top of important matters. **What do you dislike about Outreach?** When I complete a task there is no possibility to schedule another task with the same lead. It will move immediatly to the next contact. **What problems is Outreach solving and how is that benefiting you?** Sales outreach to potential customers. ### 6. Incredible Customer Care Team! **Rating:** 5.0/5.0 stars **Reviewed by:** Charlotte C. | Manager, SMB Strategic Growth Team, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Outreach?** I love outreach as a product as it's detailed and enables you to truly customers your prospect journey. It's important to have it set up correctly by your business admin so that the correct fields are available and synced as there's lots of scope to disect your data. What really made me write this review though was their incredible customer care team. I had an urgent query but I marked it as low priority as it wasn't system-related by a knowledge gap I had. Within an hour, Oscar had reached out to support me. I explained that this was a task I needed to complete today so he offered a screen-sharing zoom call to work with me and that was also set up within the hour. The workflow I required wasn't authorised by our own internal admin and so Oscar spent time finding workarounds to help me achieve the same business goal. I truly was really impressed and it's a level of service not often found in the busy SaaS industry. Product is half the story but service is what keeps you and Oscar in the support team provided this. I now feel empowered to try new workflows on a deeper level as I believe Outreach will help me to be successful. **What do you dislike about Outreach?** The learning curve can be a little steep but you're well supported for success by the customer care and onboarding teams. **What problems is Outreach solving and how is that benefiting you?** Reachout at scale is always challenging and I feel teh flexibility of Outreach enables me to create multiple custom campaigns with little effort. ### 7. Great experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Outreach?** Outreach is aesthetically pleasing to work in. I love how easy it is to move from one call to the next. Updates to the platform seem consistent. I appreciate that they working to make it better. I love that it integrates with Salesforce and Orum, two other apps in our sales stack. **What do you dislike about Outreach?** I wish there were more label options for the phone numbers on a contact. **What problems is Outreach solving and how is that benefiting you?** Outreach helps me to organize my call tasks in once place. Much of the information that I need to make an informed call is up front and center, which reduces my hesitation to make the call. ### 8. Experience with Outreach **Rating:** 4.5/5.0 stars **Reviewed by:** Edgar A. | Business development rep., Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Outreach?** variety of ways to manage leads, such as adding sequences, sending direct emails and meeting invites, follow up reminders, all the necessary basics. **What do you dislike about Outreach?** some of the menus such as on the sequence, the primary home page where your sequence show **What problems is Outreach solving and how is that benefiting you?** helping me cut time on generating emails and follow ups, with their new AI addition ### 9. Outreach makes daily tasks easy and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Jaxson H. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2024 **What do you like best about Outreach?** It makes it very easy to stay organized, from email templates, to call tasks I have everything I need to do in one convenient place. **What do you dislike about Outreach?** Texting functionality is lacking and can't do very much but is useful for very basic texts **What problems is Outreach solving and how is that benefiting you?** Makes it very easy to make calls and send emails. Also allows me to listen to my call recordings. ### 10. The best tool to automate your sales sequences **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2025 **What do you like best about Outreach?** That I can focus on calling and reach out to more customers. **What do you dislike about Outreach?** Not that much actually, I am quite happy with the tool. **What problems is Outreach solving and how is that benefiting you?** It automates sequences so that I don't have to manually send emails, instead those are sent automatically depending on each step of the sequence ### 11. Good tool **Rating:** 3.5/5.0 stars **Reviewed by:** Axelle D. | Business development manager, Enterprise (> 1000 emp.) **Reviewed Date:** October 25, 2024 **What do you like best about Outreach?** it has a lot of features such as checking live who's interacting with my emails and you can integrate with a lot of sales tools **What do you dislike about Outreach?** when you're sending an email, the email screen is very small and you can barely see what you're sending. Also, it'd be great to have a better overview of my accounts and pending tasks **What problems is Outreach solving and how is that benefiting you?** It's is my sales tool and works well, however, I prefer others like Salesloft ### 12. Great product **Rating:** 3.5/5.0 stars **Reviewed by:** Zubair N. | SDR, Enterprise (> 1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Outreach?** Overall the UI is easy to use & features like reports & integartions makes it a great tool. **What do you dislike about Outreach?** You can't dial into india market, may be beacuse of telecom interventions. **What problems is Outreach solving and how is that benefiting you?** We are using it as one and whole sales inteligence platform & works as a power dilaer for us. ### 13. Outreach made it Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Sofi Y. | Senior Business Developer , Accounting, Enterprise (> 1000 emp.) **Reviewed Date:** December 02, 2024 **What do you like best about Outreach?** Easy UI with easy integrations and constant upgrades **What do you dislike about Outreach?** It oddly log outs sometimes and takes time even after going through SSO **What problems is Outreach solving and how is that benefiting you?** Nice reporting and easy access to sales admin to verfiy with other CRM's like SFDC ### 14. My team could not live without Outreach **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2025 **What do you like best about Outreach?** Just overall very good features & functionalities, including good reporting. We use Outreach on a daily basis and so far the integrations are pretty good. **What do you dislike about Outreach?** calling functionalities could be improved **What problems is Outreach solving and how is that benefiting you?** Automizing our outbound efforts. ### 15. Outreach - good software for prospecting **Rating:** 3.5/5.0 stars **Reviewed by:** Megan S. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Outreach?** Being able to see when people open and view my emails **What do you dislike about Outreach?** Formatting almost always comes out weird if I don't fix it first. In 2024 overly sequenced emails are very easy to be ignored as spam. **What problems is Outreach solving and how is that benefiting you?** Prospecting - helping me to understand who is viewing and reading my emails ### 16. Good, with room for improvement **Rating:** 3.5/5.0 stars **Reviewed by:** Benjamin S. | Owner, Mid-Market (51-1000 emp.) **Reviewed Date:** July 02, 2024 **What do you like best about Outreach?** It makes it very easy to manage a lot of prospects and keep track of who is being reached out to. I like that it enables you to be flexible and set up a lot of integrations. Support typically responds quickly and it was easy to get started. I use it on a daily basis. **What do you dislike about Outreach?** There are some functionalities that don't work as well as they should. For example, being able to edit steps of a sequence when emailing, having a small drafting window, and syncing activity. **What problems is Outreach solving and how is that benefiting you?** It is enabling us to contact a large number of prospects and keep track of activity. It helps us with lead routing and being efficient in our outbound sales motion. ### 17. Love the ease of use and design **Rating:** 4.5/5.0 stars **Reviewed by:** Jack R. | AE, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2021 **What do you like best about Outreach?** Easy to user interface, but also easy to access and use on my iPhone as well **What do you dislike about Outreach?** Activity Tracking (opens, clicks, etc) are not always accurate. Often, emails are being open and read, but Outreach is unable to log. **What problems is Outreach solving and how is that benefiting you?** Keeping tabs on leads and activities and task management. ### 18. Powerful Sales Engagement Tool That Drives Results **Rating:** 4.5/5.0 stars **Reviewed by:** Erik L. | Sales Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Outreach?** Intuitive sequence building and automation. Robust reporting and analytics. Integration with key tools like Salesforce. **What do you dislike about Outreach?** Initial setup can feel overwhelming for new users. Slightly expensive for smaller teams, but the ROI justifies it. **What problems is Outreach solving and how is that benefiting you?** Outreach solves key sales challenges by automating repetitive tasks like follow-ups, allowing teams to focus on closing deals and building relationships. It enhances engagement through detailed analytics and AI-driven insights, enabling tailored strategies for better outcomes. With seamless CRM integration, Outreach streamlines workflows, reduces errors, and drives higher productivity and conversion rates. ### 19. Outreach is great for prospecting & organization! **Rating:** 4.5/5.0 stars **Reviewed by:** Chandler P. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2024 **What do you like best about Outreach?** Outreach is easy to use, great to track prospecting & work with your BDR for prospecting **What do you dislike about Outreach?** I believe it's a config issue but it will sometimes have a delayed sending **What problems is Outreach solving and how is that benefiting you?** Ensuring the right people are being reached out to at the right time ### 20. Great User Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Flaka B. | Client Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 20, 2024 **What do you like best about Outreach?** Very much enjoyed using the platform, I reached many leads and had a lot of follow-ups. Good ability for personalization, automated follow-ups, CRM integration, AB testing. Great UI and easy to use! **What do you dislike about Outreach?** Doesn't have a built-in feature to find new prospects, however, this wasn't a big issue as we had many other tools for that **What problems is Outreach solving and how is that benefiting you?** Helped me reach out to all the leads I generated, easy follow up and able to convert many leads into meetings and thus customers ### 21. Great prospecting tool for Sales Reps **Rating:** 4.0/5.0 stars **Reviewed by:** Cooper V. | Account Executive, Commerical, Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2024 **What do you like best about Outreach?** Outreach helps you stay on track of your prospecting to ensure you are following up with contacts at the right time. It allows you to share messaging across the wider team with the ability to create templates or sequences for other team members to use and collaborate on. The tool itself is extremely easy to use and anyone can create new sequences and easily import new contacts and assign them to a sequence. **What do you dislike about Outreach?** Personally, I would like the email box to be bigger so I can see my entire message. I would also like the ability to send a mass email across several contacts and organizations easier rather than having to go into each separate account to select contacts. **What problems is Outreach solving and how is that benefiting you?** Outreach is helping me be organized and be consistent with my prospecting efforts across my territory. It does this by creating sequences for contacts and enabling you to customize that sequence for how often and how many times you would like to message a certain prospect. It is fairly easy to forget about certain prospects and never follow up with them if you don't have a spot to track that outreach. It also lets me see what messaging I've sent in the past and to who I've sent it to which helps me minimize duplicate messages to prospects. ### 22. Outreach - The All rounder **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2025 **What do you like best about Outreach?** Easy to use and makes it simple to follow-up with prospects. Especially great with Chorus integration. **What do you dislike about Outreach?** Sometimes depending on the geography you might have trouble using the telephony feature. **What problems is Outreach solving and how is that benefiting you?** Simple and easy to follow-up with prospects with the entire history of the conversation. Integration with the CRM makes is very easy to keep all the prospect notes in one place. ### 23. Absolutely love Outreach **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Outreach?** I love that Outreach connects my emails, prospects, leads - everything from emails to phone calls to salesforce **What do you dislike about Outreach?** Nothing so far -- outreach has been great! **What problems is Outreach solving and how is that benefiting you?** Outbound call tracking, sales engagement, conversation intelligence, no more missed phone calls or tracking down leads phone numbers, no more wondering about emails being synced ### 24. Outreach-Easy to use- hard to learn **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Outreach?** I like the analytics of how many emails/calls that you can see. **What do you dislike about Outreach?** I don't like how searching a company, everything has to be to the T in terms of spelling or anything close. Also, whenever there is an update, you have to really relearn everything over again. **What problems is Outreach solving and how is that benefiting you?** Making calling and emailing easy and usable. I use this every single workday throughout the day. ### 25. Long-Time User, Big-Time Fan **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2025 **What do you like best about Outreach?** I like its ease of use. Since I started using it, it has been straight forward as far as use and implementation. I use it daily and appreciate how easy it is to integrate with other tools as well. I use many features to generate interest in my company. **What do you dislike about Outreach?** I do not like that the reports take an extended time to update. **What problems is Outreach solving and how is that benefiting you?** It solves the need to have continued outreach to prospective clients. ### 26. Best in market tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Outreach?** This is hands down the best sales engagement tool on the market. Incredibly user friendly and very well thought out tool - can track the success of all outreach. Great tool for outbounding. **What do you dislike about Outreach?** Nothing comes to mind - this tool is so robust and the knowledge center is vast. **What problems is Outreach solving and how is that benefiting you?** Outbounding, it is a great tool to track the success of outbound and inbound outreach. ### 27. Simplify communication with clients **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandra G. | Marketing Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2024 **What do you like best about Outreach?** That allows me to make interactions from Sales Cloud to send massive sequences **What do you dislike about Outreach?** What limits the number of shipments per day **What problems is Outreach solving and how is that benefiting you?** Through outreach, we expedite the sending of massive sequences for portfolio presentation or event follow-up. ### 28. Nice Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2023 **What do you like best about Outreach?** Outreach has a lot of functions and covers almost everything you need for sales. Support is fairly helpful. **What do you dislike about Outreach?** Not user friendly. Extension doesn't work together with Salesforce. Everything is in random places and hard to navigate daily task and sequences. Can't get LinkedIn to work properly in the extension. Missing our old platform. **What problems is Outreach solving and how is that benefiting you?** Helps keep all prospect info ### 29. This tool is up to date given the current Sales market scenario. **Rating:** 5.0/5.0 stars **Reviewed by:** Kushal A. | Business Development Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** July 24, 2024 **What do you like best about Outreach?** The functionality is easy to use with a friendly user interface. Specially when it comes to syncing with CRM softwares, and B2B data providers. **What do you dislike about Outreach?** Area of improvement with AI enabled sequence maker, and content writing. **What problems is Outreach solving and how is that benefiting you?** It streamlines outreach, freeing my time to focus on strategic activities, resulting in higher conversion rates and faster task completion. In addtion to a data-driven insights help me refine my approach and achieve better results, making more competitive in my role. ### 30. Good for organizing my daily tasks. **Rating:** 4.5/5.0 stars **Reviewed by:** Kyle F. | Account Development Rep, Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Outreach?** The organization tools within the application. **What do you dislike about Outreach?** The book a meeting link doesn't work within my emails. **What problems is Outreach solving and how is that benefiting you?** Daily task organization, and email tracking. ### 31. Outreach helps us win **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 03, 2024 **What do you like best about Outreach?** The layout and ease of use- Reporting helps us gain insight into rep performance. **What do you dislike about Outreach?** Reporting could be much more customizable. **What problems is Outreach solving and how is that benefiting you?** Helps gain valuable insights into your sales performance with detailed analytics on open rates, click-through rates, and call metrics. ### 32. Best CRM for Sequences **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 22, 2024 **What do you like best about Outreach?** Sequences are great. It helps with making sure the prospects are not forgotten and get multiple touches. **What do you dislike about Outreach?** There is not a lot. A few very minute changes, but nothing substantial **What problems is Outreach solving and how is that benefiting you?** Maybe understanding what links were clicked when the mail shows clicked a link ### 33. Great Prospecting Tool with Many Features **Rating:** 5.0/5.0 stars **Reviewed by:** Brian S. | Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2024 **What do you like best about Outreach?** Outreach is a great platform that integrates with many other useful tools for a sales organization. It allows for automatic email/call sequences to occur and it is very easy to use platform. I love the simplicity and navigation tools to set up sequences and call steps to properly contact customers and potential customers. I love the notifications as well. This allows me to see who has clicked, replied, and opened the emails to have "warmer" leads than initially expected too. Overall a great tool for a sales organization to have! **What do you dislike about Outreach?** There are not many things I dislike about Outreach. One thing I could mention would be the large amount of homepage buttons that can get overwhelming, but once a user has some experience, they can use those features to their advantage. This could include the snippets, templates, and reports tab. However, they are very easy to use and understand once trained. **What problems is Outreach solving and how is that benefiting you?** This is our main tool to prospect and sequence. I love that I can create a sequence once, and continue to add new prospects without having to do much after it has been initially created. This allows for easy tracking of leads and ensuring that tasks are not missed and each prospect is contacted the properly amount of times before disregarding them. ### 34. Outreach for keeping in contact with critical clienta **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Outreach?** It does the work for me. I just queue up a natural sequence and go. **What do you dislike about Outreach?** It signs me out a lot from my Salesforce experience **What problems is Outreach solving and how is that benefiting you?** Automating my tasks and keepoing on schedule regardless of what I am actually doing. ### 35. Outreach Overview **Rating:** 3.0/5.0 stars **Reviewed by:** Kristin M. | Sales Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Outreach?** The workflow can be customized to fit a variety of different outreach styles. **What do you dislike about Outreach?** It tends to freeze up often and disrupt the flow of the end user's day. Often needing to be hard refreshed before resuming activities and even needing to restart hardware to get it going again. **What problems is Outreach solving and how is that benefiting you?** Outreach allows for a customizable workflow and offers a lot of analytics that you don't see offered in a lot of other platforms. This is beneficial as it allows you to drill in and really see what is working and what isn't. ### 36. Great Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Outreach?** in depth reporting, very useful. easy and intuative to set up sequences **What do you dislike about Outreach?** reports take 15 minutes to sync, which can be annoying on pipe-gen days **What problems is Outreach solving and how is that benefiting you?** out of the box reporting and integration with sales nav for outrea h ### 37. great email outreach tool **Rating:** 5.0/5.0 stars **Reviewed by:** Luke E. | Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** November 25, 2024 **What do you like best about Outreach?** simple, easy to use, amazing customer support **What do you dislike about Outreach?** when new reps come and go often sometimes a new account is already in sequence and it's tough to manage **What problems is Outreach solving and how is that benefiting you?** It helps me contact a ton of prospects! ### 38. Outreach for a BDR **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 27, 2024 **What do you like best about Outreach?** the snippets and email variables function. There should be more comprehensive documentation on the variables so you can make your own custom ones **What do you dislike about Outreach?** inability to change colour scheme / theme **What problems is Outreach solving and how is that benefiting you?** Email tracking and sequences ### 39. Clean design **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about Outreach?** The user interface of Outreach is far superior than competitors on the market. It works great with Salesforce and has great deliverability. **What do you dislike about Outreach?** It could use more customization around reporting and it would be nice to be able to have multiple mailboxes. Lacks some features that newer platforms have incorporated. **What problems is Outreach solving and how is that benefiting you?** Outreach made prospecting simple and allowed us to stay up to date on account management ### 40. Outreach is great for prospecting teams! **Rating:** 5.0/5.0 stars **Reviewed by:** Elizabeth Brianne M. | Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2024 **What do you like best about Outreach?** Outreach is very user friendly when it comes to keeping your tasks orgranized, which is super important for BDRs! **What do you dislike about Outreach?** Sometimes there are tech issues, but our rep Zach is always on it as soon as we email him. **What problems is Outreach solving and how is that benefiting you?** Our company has three instances and we have had some triggers that were not working properly in one instance that they worked with us consistently to get fixed. Also, we have had some problems with changes being captured and reflected, but that has since been resolved. ### 41. Great tool for organising cadenced outreach to prospects **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** April 06, 2024 **What do you like best about Outreach?** It reminds you when you should reach out to prospects and with which channel to reach out through (phone, email, LinkedIn, or SMS). Very easy to learn for beginners and quick to implement into your sales process for both small and large organisations. Will be a key piller for both BDR's and AE's to use on a daily basis. **What do you dislike about Outreach?** Could be more innovative and release features faster. Integration with necessary tools to use in combination with Outreach can sometimes be slow. **What problems is Outreach solving and how is that benefiting you?** Outreach is making it easy to keep track of when to reach out to different prospects and how to reach out to them (call, email, SMS, linkedin). This is benefitting me and my team by reminding us by increasing our conversion to new meetings with prospects and ultimately new deals won. ### 42. Prospecting **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2024 **What do you like best about Outreach?** Easy to use, easy to set up, works well with the tools we leverage, good support from the team when necessary **What do you dislike about Outreach?** none, it solves the issues we had in comparison to the old sales engagement platform. **What problems is Outreach solving and how is that benefiting you?** Old sales engagement platform had limitations around connecting with our Salesforce setup and how we operate with linkedin ### 43. Outreach Integration Team is GREAT **Rating:** 5.0/5.0 stars **Reviewed by:** Jeff O. | Sales Engineer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2023 **What do you like best about Outreach?** Outreach is a GREAT tool to help sales teams ensure that each of their prospects is worked in a consistent way. It is critical that each prospect get followed up with consistently and Outreach helps sales people create a process to ensure that each prospect follows the same path. We ( PhoneBurner ) recently built an integration with the Outreach system to help our mutual customers get their calls done fast and the Outreach integration team was instrumental in helping us get the app up and running quickly. **What do you dislike about Outreach?** Not much to say here at this time. the system has been simple to set up and configure. The support team is quick to respond.We have been using the system to create an integration between Outreach and PhoneBurner and as well as Salesforce and the data sync with Salesforce is quick and easy and the dev tools and documentation to allow us to add PhoneBurner functionality to the system was straight forward. **What problems is Outreach solving and how is that benefiting you?** creates a simple-to-follow process for each rep and their leads so that each lead is worked consistently ### 44. Easy to use, Intuitive, everything I need in one place. **Rating:** 4.5/5.0 stars **Reviewed by:** Henry G. | Business Development Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 06, 2023 **What do you like best about Outreach?** What I like best about Outreach is that it puts all the functions I need on one page. Whether it is making calls, sending messages through email, or via LinkedIn, Outreach allows me to customize cadences in an easy way that allow for multiple ways to reach out and that get me responses quickly. I don't need to have a bunch of different apps open at once to do my job, I just have Outreach opened and I'm off to the races. **What do you dislike about Outreach?** The only thing I would change is that I get random incoming calls. Some are spam, but others are from people who I assume have used that dialer number before. Some may be from people who say they received a call from this number earlier in the day, but they aren't anyone I called. Others are from doctors offices confirming appts for patients. I don't know how or why those calls come in to me. But that's a minor gripe. **What problems is Outreach solving and how is that benefiting you?** Outreach helps me come up with customized cadences that allow me to reach out to customers in a variety of manners. The cadences are easy to customize, easy to execute, and yield quick responses. ### 45. Love Outreach **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2024 **What do you like best about Outreach?** Can create multiple email variants within sequences. Also, the templates and snippets make it easy to send follow-ups, meeting reminders, etc. **What do you dislike about Outreach?** I have nothing bad to say about Outreach! **What problems is Outreach solving and how is that benefiting you?** Outeach allows me to reach more prospects in an effective manner and track analytics. ### 46. Outreach is fantastic! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2024 **What do you like best about Outreach?** Outreach really helps you be more strategic when doing outbound sales **What do you dislike about Outreach?** The filtering options are not so great so when you are trying to get granular in your searches, occasionally it gets tough to find exactly what you are looking for. **What problems is Outreach solving and how is that benefiting you?** Outreach is helping me send emails, stay on top of prospects, A/B test messaging, and set more meetings. ### 47. Not a true partner. **Rating:** 0.0/5.0 stars **Reviewed by:** Ricardo V. | Director Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Outreach?** The platform is as you would expect from any Sales Execution platform. **What do you dislike about Outreach?** When time came to needing a partner and someone willing to work with our company they disappeared and put their own interest over the partnership. **What problems is Outreach solving and how is that benefiting you?** Outreach claims to help companies increase proformance but are not a company that truly partners with their customers. **Official Response from Bianca Wood:** > We're sorry to hear about your disappointment with our partnership. We strive to provide excellent support and collaboration with our customers. We value your feedback and would like to understand more about your situation to address any concerns. Please reach out to our support team at https://support.outreach.io/hc/en-us and we will be happy to assist you with your concerns. Thank you for sharing your experience. ### 48. Outreach and Sales Force Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2023 **What do you like best about Outreach?** The flow of information that gets pulled into outreach from salesforce makes my job easier when contacting prospects and seamlessly allows me gather all notes on the account from outreach **What do you dislike about Outreach?** at times there have been issues with the integration where the sales force account information does not pull to outreach and I have to manually contact a prospect. **What problems is Outreach solving and how is that benefiting you?** It is streamlining our work flows of being able to transfer information from salesforce to outreach and take action immediately instead of relying of the manual process of looking at data and manually inputting prospect contact information. It also does this with Gmail where I can see which of my prospects are engaging with my emails. ### 49. Outreach's proactivity and simplicity is the best in industry **Rating:** 4.0/5.0 stars **Reviewed by:** Adit J. | Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Outreach?** I've been using Outreach for the past 2 years, and I'm impressed! The simplicity of the tool is a game-changer. The task options are intuitive, making it easy to navigate and execute various outreach activities. One standout feature for me is the sequences that send reminders. It's such a time-saver and ensures that important tasks never slip through the cracks. The personalization aspect adds a nice touch, making communication feel more genuine and tailored. Additionally, the seamless integration with LinkedIn is a huge plus. It streamlines the process and enhances the overall user experience. Kudos to the Outreach team for creating a tool that truly understands the needs of its users. I'm looking forward to exploring more of its capabilities! **What do you dislike about Outreach?** While Outreach is generally user-friendly, the reporting features could use some improvement. The analytics are somewhat basic, and more in-depth insights would be beneficial. Additionally, occasional lags in syncing with LinkedIn can be frustrating. Despite these minor drawbacks, Outreach remains a solid tool for streamlined outreach and task management. **What problems is Outreach solving and how is that benefiting you?** It's the best outbound tool I use, right from tracking emails to outbound calling and the multiple calling options of using local numbers across regions is a game changer for my pick-up rates. I also track a lot of leads which helps my sales engagement as well. ### 50. The worst outbound platform by far!!! DO NOT GET NEAR! **Rating:** 0.0/5.0 stars **Reviewed by:** Jordan R. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2023 **What do you like best about Outreach?** Absolutely nothing. Their software is an absolute disaster, riddled with an abundance of infuriatingly clunky, muddled, and dreadfully inefficient bugs. To make matters worse, their so-called "customer support" is non-existent, leaving you stranded and abandoned in a sea of frustration. Their contracts are a masterclass in draconian oppression, expertly crafted to ensnare you with strict, minuscule clauses that twist the knife in your gut, amplifying the torment of dealing with their abysmal product. **What do you dislike about Outreach?** Oh, where do I even begin with Outreach? This outbound app is a prime example of everything gone wrong in software design. It's like they gathered a team of amateurs to cobble together this abomination. The user interface is a hot mess, resembling a chaotic collage of mismatched elements from the early 2000s. Navigating through the labyrinth of confusion is an exercise in frustration, as if they purposefully designed it to waste your time. The functionality? Don't even get me started. It's as reliable as a house of cards in a hurricane. Glitches, crashes, and inexplicable errors are daily occurrences. It's astounding how they managed to release something so utterly unpolished and unstable. And their customer support? Might as well be talking to a brick wall. They're a masterclass in indifference and incompetence. You'll find yourself stuck in a loop of canned responses that do nothing to address the actual issues you're facing. To add insult to injury, their pricing is a highway robbery. They charge a fortune for a product that delivers subpar performance and an infuriating user experience. It's almost impressive how they manage to overcharge for such a shoddy service. In summary, Outreach is a shining example of how to create a product that disappoints at every turn, leaving you questioning why you ever bothered in the first place. **What problems is Outreach solving and how is that benefiting you?** Outreach, the epitome of a hollow promise. This so-called solution is akin to putting a band-aid on a sinking ship. It touts grand claims of revolutionizing outbound engagement, but in reality, it's more like rearranging deck chairs on the Titanic. The core issue? It doesn't solve a darn thing. You're left grappling with the same problems you had before, only now you're lighter in the wallet. The touted efficiency is a mirage, and any productivity gains promised are but a cruel joke. Their pitch about transforming outreach strategies? A clever illusion. It's a facade of innovation, masking a product that fails to address the fundamental challenges faced by businesses. Rather than solving problems, Outreach merely adds to the ever-growing list of frustrations. If you're seeking a solution that actually makes a difference, steer clear of Outreach. It's a masterclass in empty promises and missed opportunities, leaving you with the bitter taste of regret for ever considering it as a viable option. ## Outreach Discussions - [What are the other best ways Outreach can be used in?](https://www.g2.com/discussions/50353-what-are-the-other-best-ways-outreach-can-be-used-in) - 2 comments, 2 upvotes - [Has anyone made the a migration from gmail to Outlook? If so, how did your use of Outreach change?](https://www.g2.com/discussions/13740-has-anyone-made-the-a-migration-from-gmail-to-outlook-if-so-how-did-your-use-of-outreach-change) - 2 comments, 2 upvotes - [Can someone recommend an auto dialer that works well with outreach?](https://www.g2.com/discussions/can-someone-recommend-an-auto-dialer-that-works-well-with-outreach) - 2 comments, 1 upvote - [Can I use this for Sales Development?](https://www.g2.com/discussions/can-i-use-this-for-sales-development) - 2 comments, 1 upvote - [Is there a way to distinguish new employees that start at a current customers company and cold prospects when they come into the system from a hubspot integration?](https://www.g2.com/discussions/is-there-a-way-to-distinguish-new-employees-that-start-at-a-current-customers-company-and-cold-prospects-when-they-come-into-the-system-from-a-hubspot-integration) - 1 comment, 1 upvote - [View Outreach pricing details and edition comparison](https://www.g2.com/products/outreach/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-05-30+14%3A37%3A08+-0500&secure%5Bsession_id%5D=5e32e8b4-9e1c-427a-92d7-573d248b9dbd&secure%5Btoken%5D=8368680fe2adba7e7be321be00d14d1c5101de58398c9234d5914883af434f59&format=llm_user) ## Outreach Integrations - 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[Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Outreach Features **Lead Facilitation** - Lead Qualification - Lead Follow-up - Meeting Scheduling **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Call Analytics** - Call Recording - Machine Learning - Call Analysis **Revenue Sourcing and Forecasting** - Revenue History - Pipeline Management - Dashboard Analytics - Multi-Device Data Visualization - Data Segmentation - Predictive Forecasting - Revenue Operations Cadence **Automation** - Sales Follow-Up - Feedback Collection - Document Processing - Lead Generation - Customer Interaction Automation **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Email Tracking** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Sales Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - Sales Coaching** - Multi-step Planning - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Revenue AI Platforms** - Natural Language Interaction - Proactive Assistance - Autonomous Task Execution - Cross-system Integration - Decision Making - Adaptive Learning **Data Sourcing** - Data Sourcing - Exporting & Sharing Data - Interactive Dashboards - Data Segmentation **Training** - Knowledge Base - Coaching Materials - Playbook Creation - Video Record **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Analytics** - Open Rates - Link Activity **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Organization** - Opportunity and Pipeline Management - Data Entry - Integrations / APIs **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Artificial Intelligence - Conversation Intelligence** - Speech-to-Text - Sentiment Analysis **CRM Data Enrichment** - Calendar Sync - Email Activity Capture - Conversation Intelligence - Contact Capture **Autonomy** - Problem Solving - Task Execution - Adaptive Responses - Independent Decision Making **Platform - Revenue AI Platforms** - Conversation Intelligence - Predictive Forecasting - CRM Data Enrichment - Actionable Insights - Risk Flagging - Workflow Orchestration - Sales Coaching - Pipeline & Deal Management - Customer Data Capture **Predictive Analytics** - Lead Scoring - Opportunity Scoring - Risk Analysis - Live Forecasting **Feedback** - Review - Scorecard - Coaching Card - Leaderboard - Real-Time Updates - Notifications **Contacts** - Personalization - Information Locater - Record Prospect Data **Customizations** - Email Platform Integration - Email Scheduling - Notifications - Email Categorization - Templates **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **Performance Analysis** - Coaching - Peformance Tracking **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Account Management** - Nonengaged Accounts - Account optimization - Historical Patterns - Rep Performance - Account Engagement - Historical Win/Loss Patterns **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Outbound Sales** - Follow-Up Scheduling - Prospect Prioritization - Multichannel Campaign Execution - Personalized Outreach - Outreach Performance Analytics **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Sales Management** - Live Pipeline Management - Account-Based Analytics - Activity Tracking **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Administrative** - Integration - Employee Structure - Behavior Monitoring **Sales Analysis** - ROI Forecasting - Sales Forecasting **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation **Agentic AI - Revenue Operations & Intelligence (RO&I)** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation - AI Text Summarization **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AI Sales Assistant** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Inbound Sales** - Data Enrichment - Inquiry Routing - Feedback Collection - Real-Time Engagement - Lead Qualification ## Top Outreach Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,606 reviews) - [Clari](https://www.g2.com/products/clari/reviews) - 4.6/5.0 (5,496 reviews) - [Salesloft](https://www.g2.com/products/salesloft/reviews) - 4.5/5.0 (4,153 reviews)