--- title: Otter.ai Reviews meta_title: 'Otter.ai Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 501 reviews by the users' company size, role or industry to find out how Otter.ai works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 501 scale: '5' date_modified: '2026-07-22' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # Otter.ai Reviews **Vendor:** Otter.ai **Category:** [AI Meeting Assistants Software](https://www.g2.com/categories/ai-meeting-assistants) **Average Rating:** 4.4/5.0 **Total Reviews:** 501 ## About Otter.ai Otter.ai is the leading AI Meeting Assistant that helps sales, marketing, product, finance, operations design, customer success, customer support and cross functional teams automatically record, transcribe, and summarize all their meetings, making it easy to recall action items and easily share key insights. Otter integrates with leading video conference platforms, including Zoom, Microsoft Teams, and Google Meet, to automatically join and generate meeting notes. Otter AI Chat is like having ChatGPT for your meetings, it allows meeting participants to ask Otter questions about the meeting, including “what did I miss”, or “write a follow-up email to all participants”. Otter offers iOS and Android Apps to make it easy to record and transcribe in-person meetings. Otter also allows users to import and transcribe pre-recorded audio and video files. Designed specifically for the workflow of sales teams, OtterPilot for Sales shortens sales cycles by capturing critical information in real-time and automating follow-up emails and sentiment analysis. OtterPilot for Sales integrates with Salesforce and Hubspot to help automate call reporting. Improve win rates by sharing best practices and coaching reps based on data-driven insights. Boost productivity and free up time by automating tedious tasks like note-taking and data entry so SDRs, Sale Reps, Account Executives, Customer Success Managers, Sales Leaders and CROs can focus all of their attention on the customer and closing more deals. Otter.ai has over 15 million registered users and has transcribed over a billion meetings. Otter was named a top AI App by The Wall Street Journal in June 2023. ## Otter.ai Pros & Cons **What users like:** - Users appreciate the **ease of use** of Otter.ai, enabling seamless transcription and effective summarization of discussions. (121 reviews) - Users appreciate the **helpfulness** of Otter.ai for effortless note-taking and easy access to meeting summaries. (100 reviews) - Users value the **high accuracy** of Otter.ai, appreciating its 95% accurate transcripts and speaker recognition capabilities. (85 reviews) - Users appreciate the **quick and accurate transcription** provided by Otter.ai, enhancing productivity and collaboration in meetings. (85 reviews) - Users value the **organized meeting summaries** of Otter.ai that enhance clarity and accessibility of key points. (84 reviews) - Users appreciate the **accurate meeting summaries** provided by Otter.ai, enhancing productivity and accessibility of information. (67 reviews) - Note-taking (64 reviews) - Features (62 reviews) - Time-Saving (62 reviews) - Reliability (58 reviews) **What users dislike:** - Users face **recording issues** with agent participation confusion and occasional transcription failures, leading to manual recordings instead. (54 reviews) - Users experience **accuracy issues** with Otter.ai, especially with accents, background noise, and overlapping conversations. (48 reviews) - Users report **inaccuracy issues** with Otter.ai, especially with quick speech, heavy accents, and multiple speakers. (42 reviews) - Users encounter **AI inaccuracy** with Otter.ai, especially with accents, background noise, and multiple speakers, affecting transcript quality. (39 reviews) - Users note **missing features** in Otter.ai, especially regarding post-meeting summaries and speaker identification reliability. (38 reviews) - Inaccurate Transcription (30 reviews) - Poor Transcription Accuracy (30 reviews) - Lack of Clarity (29 reviews) - Recording Limitations (25 reviews) - AI Limitations (24 reviews) ## Otter.ai Reviews ### 1. Excellent tool **Rating:** 4.5/5.0 stars **Reviewed by:** Christian H. | Managing Partner and CFO, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Otter.ai?** Otter is great at recording meetings, transcribing them and then turning them into actionalble items. **What do you dislike about Otter.ai?** Sometimes the recommended post meeting next steps are way off. I wish there was a way to train the model by editing what it's hearing / saying to make it more accurate. **What problems is Otter.ai solving and how is that benefiting you?** This solved the problem of consistency for out organization by allowing us to hold the team accountable and make sure everyone on the sales team was communicating a consistent message. ### 2. A tool worth the money and time it give back **Rating:** 4.0/5.0 stars **Reviewed by:** Josh and Shonnie T. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Otter.ai?** We value the cliff notes and action items it provides back during our meetings. It is the closest thing to an assistant. **What do you dislike about Otter.ai?** The summaries are vague and, at times, give inaccuracies. It certainly has miles to improve. We find ourselves rewriting and/or elaborating on notes. **What problems is Otter.ai solving and how is that benefiting you?** Otter has helped take notes in meeting they I may have missed otherwise. It also provides a full transcript, which helps to revisit our client goals. ### 3. Leveraging Otter.ai to streamline interview notes and summaries. **Rating:** 4.5/5.0 stars **Reviewed by:** Steve N. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Otter.ai?** Otter.ai has become an invaluable tool for consolidating interview notes. With the recent addition of Generative AI capabilities, I'm now able to get summaries in the format that fits our business processes. **What do you dislike about Otter.ai?** Sometimes I forget to stop recording after a meeting. This leads to lost value as the "dead air" counts against my usage. **What problems is Otter.ai solving and how is that benefiting you?** I rarely have time to clean up and post my meeting notes. Otter.ai is helping me address this challenge. ### 4. Love this AI notetaker **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Otter.ai?** Love the AI tool that is like chatgpt, you can ask any question about your conversation and it will answer it and summarise what you need exactly. **What do you dislike about Otter.ai?** Nothing !! Just wish it can maybe in the future have an less appearance on the call like minimized or something. but not a big deal. **What problems is Otter.ai solving and how is that benefiting you?** Makes me concentrate on the convesation with client instead of writing notes. ### 5. AI that truly saves time and produces meaningful insight. **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon C. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Otter.ai?** Love how Otter.ai summarizes meetings and can answer questions about meetings it transcribed. I don't have to take notes or rack my brain afterward. **What do you dislike about Otter.ai?** Sometimes I ask Otter to summarize a meeting in 3 paragraphs, then it does it in 2. It struggles to quantify the length of a response summary. **What problems is Otter.ai solving and how is that benefiting you?** Taking notes for me during meetings so I can focus on the meeting instead of taking notes. ### 6. Easy, convenient, simple **Rating:** 5.0/5.0 stars **Reviewed by:** Anna G. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Otter.ai?** I like the interface and how it's simple yet aesthetically pleasing. It's easy to use and I love the transcript function. **What do you dislike about Otter.ai?** I don't like how the screenshots and the transcript are difficult to align. I wish it was more of a timeline structure because it's hard to see which screenshot correspond to which part. **What problems is Otter.ai solving and how is that benefiting you?** When I can't join meetings due tot ime constraints, I can rely on Otter.ai. ### 7. Transcription and recording efficiency **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Otter.ai?** My favorite part about otter is the summary notes and highlights of meeting topics being displayed for easy overview of meetings. **What do you dislike about Otter.ai?** It does have some transcription errors and it sometimes is down/doesn't join meetings on time or at all. **What problems is Otter.ai solving and how is that benefiting you?** This is allowing myself to record majority of my meetings and auditing my verbiage or hot buttons with potential customers in the meetings. ### 8. "Maximizing Learning with Otter.ai: A Student's Perspective **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2023 **What do you like best about Otter.ai?** As a student who frequently uses Otter.ai to record school lectures and rehearse for presentations and project assignments, I've found it invaluable in my academic toolkit. What I appreciate most about Otter.ai is its exceptional accuracy in transcribing lectures. The ability to capture every word accurately is a game-changer, especially during fast-paced or technical discussions. It's like having a personal note-taker, ensuring I don't miss critical information. Moreover, the search functionality within the transcripts is a standout feature. Being able to quickly locate specific parts of a lecture without listening to the entire recording again saves me significant time and effort. This is particularly helpful when reviewing for exams or working on assignments that require precise information. **What do you dislike about Otter.ai?** Otter.ai is not without its limitations. One aspect that I find lacking is the contextual understanding of transcriptions. Sometimes, the app struggles with technical jargon or phrases specific to my field of study, resulting in minor inaccuracies that require manual correction. Additionally, while the basic version offers a lot, the more advanced features are locked behind a subscription, which might be a constraint for students on a tight budget. **What problems is Otter.ai solving and how is that benefiting you?** Accessibility of allowing me to capture full conversation content. The app is allowing me to be efficient and supporting my time management issues. ### 9. Invaluable! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Otter.ai?** Otter has made note taking and reviewing calls with clients a BREEZE. It was easily connected to our CRM Software and automatically inputs a meeting summary in all client files. It even takes important screenshots during screenshares! This has greatly standardized sales interactions throughout our organization. We were able to input key metrics to keep track of and Otter.AI keeps track of them all in our summaries. **This review was provided as part of a promotion** **What do you dislike about Otter.ai?** There is not currently anything I dislike about Otter. **What problems is Otter.ai solving and how is that benefiting you?** Standardizing notes across sales organization and ensuring key metrics received from clients are recorded ### 10. Best co pilot for meetings and sharing with team **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas C. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Otter.ai?** I love that I am able to summarise my calls and share it with my ea, as well as reviewing my teams sales calls and seeing the insights into how to optimise those **What do you dislike about Otter.ai?** Very rarely struggles to join my zoom calls but barely noticeable **What problems is Otter.ai solving and how is that benefiting you?** Solving note taking, insights and recaps of calls I had weeks ago ### 11. Enormously efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Emily B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about Otter.ai?** I used Otter for interviewing people for Anthropology assignments. I was blown away by not only the accurate transcripts but the ability to click anywhere on the transcript and hear the actual recording. It was fast and easy and Otter even provided chapters and summaries. I love this app and even paid for a month after my free trial was up. It's expensive and I'm a student so i didn't buy a whole year but would use it again. I am getting paid for this review. **What do you dislike about Otter.ai?** The only downside is the pricing structure. For me I'd maybe do a payment per recording or something since I don't need a full year. **What problems is Otter.ai solving and how is that benefiting you?** I did not need to take extensive notes during the conversation although of course it's best practice to still do that in case the recorder fails. It was so easy to review the entire conversation. I can't imagine anthropologists working without this tool. ### 12. A powerful sales productivity tool **Rating:** 5.0/5.0 stars **Reviewed by:** Bob A. | Founder and Chief Outcomes Officer, Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Otter.ai?** Otter.ai has steadily evolved to become increasingly powerful whilst remaining easy-to-use and very cost effective. **What do you dislike about Otter.ai?** I cannot think of any obvious downsides that might make me regret my decision. **What problems is Otter.ai solving and how is that benefiting you?** I started using Otter as a simple transcription service for sales calls, but I have been very impressed with the way the platform has evolved to become increasingly intelligent and helpful. ### 13. Makes Meetings a lot easier **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Otter.ai?** That it not only records everything but gives you the bullet points of what happened in a brief overview **What do you dislike about Otter.ai?** nothing comes to mind so far it could be easier to have installed on apps **What problems is Otter.ai solving and how is that benefiting you?** Having to take notes during my calls now i get to just focus on the conversation ### 14. Need More Time? Otter.ai Makes It Possible **Rating:** 5.0/5.0 stars **Reviewed by:** Cassandra T. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2023 **What do you like best about Otter.ai?** Otter.ai's top adulation, "Otter.ai has created more time in the day!" Just when we thought it was impossible to have more time in the day, Otter.ai has created just that. The service brings multiple meeting tools like auto-join "OtterPilot", varying groups of collaborators according to pre-set meeting information, disable/enable tools based on your specific needs, automatic sharing of notes, integration of multiple platforms for ease of use and integration, just to name a few. In fact, I have not been able to explore all of what Otter.ai has to offer due to its ease of implementation. I played with Otter.ai for about 10 hours, knew it would work for all my needs and many of my wants, purchased it at an educator's discount (thank you) and immediately put it to work. Customer support has not been used, except for approval of educator status to receive the discount, because Otter.ai is very self-explanatory and has a seamless site that leads you to what you need or want. In fact, I use Otter.ai as an evaluation tool of my week/production. Otter.ai keeps me focused on my goals, gives me meeting summaries as well as weekly reports, and insights as to what is coming up in the near future. **What do you dislike about Otter.ai?** The only limiting aspect of OtterPilot is a result of a very small portion of society not "Embracing the Bot", not Otter.ai specifically but general A.I.'s joining video chats. However, due to Otter.ai's ease of use, this hiccup was easy to mitigate. **What problems is Otter.ai solving and how is that benefiting you?** Otter.ai's top adulation, "Otter.ai has created more time in the day!" Just when we thought it was impossible to have more time in the day, Otter.ai has created just that. The service brings multiple meeting tools like auto-join "OtterPilot", varying groups of collaborators according to pre-set meeting information, disable/enable tools based on your specific needs, automatic sharing of notes, integration of multiple platforms for ease of use and integration, just to name a few. In fact, I have not been able to explore all of what Otter.ai has to offer due to its ease of implementation. I played with Otter.ai for about 10 hours, knew it would work for all my needs and many of my wants, purchased it at an educator's discount (thank you) and immediately put it to work. Customer support has not been used, except for approval of educator status to receive the discount, because Otter.ai is very self-explanatory and has a seamless site that leads you to what you need or want. In fact, I use Otter.ai as an evaluation tool of my week/production. Otter.ai keeps me focused on my goals, gives me meeting summaries as well as weekly reports, and insights as to what is coming up in the near future. ### 15. Unlocking Efficiency & Productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Neeraj J. | Portfolio Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2023 **What do you like best about Otter.ai?** I and my team have been using Otter.ai for few months now, and it has significantly enhanced the transcription and note-taking experience. We loved the real-time transcription, the ability to identify speakers, and the option to organize and search through transcriptions. The standout features for me are the meeting summarizing and action items capabilities. The app's ability to generate concise summaries of meetings is truly impressive, saving me valuable time and ensuring I never miss crucial details. Additionally, the action items feature is a game-changer, helping me stay organized and on top of my tasks. Otter.ai has undeniably made my teams life easier, and I highly recommend it to anyone in need of a reliable and efficient note-taking app. **What do you dislike about Otter.ai?** Accuracy in Noisy Environments - While Otter.ai generally performs very well, I found that its accuracy is sometimes affected in noisy environments or situations with multiple speakers with different accents. **What problems is Otter.ai solving and how is that benefiting you?** Otter.ai addresses several challenges related to note-taking and information retention, benefiting us in various ways including Meeting Summarization, Action items organization, search and reference and its convenience of using in various Settings across multiple devices. ### 16. Executive Support Gamechanger **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly W. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2023 **What do you like best about Otter.ai?** The most incredible system I utilize every single day, multiple times a day, is the AI chat function. When I am in meetings, I can have Otter read back all of the main points of discussion in real time and give me high-level breakdowns and full action item lists with assignees. It also is great because if I have conflicting meetings, I can send Otter into one and have it take notes for me and give me the overview, letting me know if I was mentioned or if there is anything I need to follow up on. It has become so critical to my day-to-day that we have implemented it across the board of the executive support team to replace Firefly due to the easy setup, AI features, note capturing, and ability to add team members and assign directly in the notes. It takes about 5 minutes to set up and get integrated into your calendars and OS and the rest is history. I wish I could comment on their customer support but their FAQs more than take care of anything I needed to know. This review was provided as part of a promotion from Otter but would still recommend 100/100 for this product. **What do you dislike about Otter.ai?** There is no downside I have found with Otter. It does exactly what I need and what it promises. **What problems is Otter.ai solving and how is that benefiting you?** It solves the accuracy of notes and action items discussed for our business. It gives us the tools to look back, provide context, and keep track of every piece of a discussion that can be missed with humans alone. It also solves the problem of losing focus in meetings. Giving constructive feedback in a meeting can be difficult when you are desperately racing to take notes, so this allows for greater focus while still capturing accurate and important information. ### 17. Amazing tool to summarize your conversations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Otter.ai?** I could sync it to Zoom and teams for my client meetings. Also, got a summary of my client meeting in a structured format with all the points covered that I spoke with my clients. Otter automatically joins the meeting when integrated without any manual intervention. **What do you dislike about Otter.ai?** It should be hidden and not show up to the clients as this is for our internal use. **What problems is Otter.ai solving and how is that benefiting you?** Its working as an assistant to me to take notes during my meeting for compliance purposes as I work as a Mortgage broker which is a highly regulated industry. ### 18. Just wow. **Rating:** 5.0/5.0 stars **Reviewed by:** Louis G. | Director of Content & PR, Mid-Market (51-1000 emp.) **Reviewed Date:** July 04, 2024 **What do you like best about Otter.ai?** Superior transcription and ability to edit notes, action items and speaker names **What do you dislike about Otter.ai?** Doesn't have native integration to Salesforce **What problems is Otter.ai solving and how is that benefiting you?** I work with external tech analysts, and we have various conversations with various product groups, marketing teams, and technical land business leaders. Otter lets me share the analyst insights across the business and collect action items from these meetings. It lets me fully participate and focus on the meetings rather than take notes. ### 19. Advanced AI note taking tool for Sales **Rating:** 4.5/5.0 stars **Reviewed by:** Akshay S. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Otter.ai?** The platform is robust and provides many options for post-meeting recordings like AI summarized notes, to-do points, etc. **What do you dislike about Otter.ai?** The UI can be a little simpler than the current one. **What problems is Otter.ai solving and how is that benefiting you?** Before using Otter.ai, taking down meeting notes, and to-do points was a cumbersome task. Now by using Otter.ai things are much simpler and straightforward. ### 20. Otter is easy to use and affective **Rating:** 4.5/5.0 stars **Reviewed by:** Bruce C. | Marketing Operations Manager, Consumer Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2023 **What do you like best about Otter.ai?** What I love most about Otter.ai is how spot-on and quick it is with transcriptions. I can actually pay attention during meetings instead of trying to write everything down. And the real-time transcription? That's just awesome. Plus, finding old notes is a breeze. It's seriously made my life way easier. **What do you dislike about Otter.ai?** Sometimes it has trouble with heavy accents or when multiple people are talking at once. Also, if there's a lot of background noise, the transcription can get a bit messy. It's good, but not always 100% accurate in those situations. **What problems is Otter.ai solving and how is that benefiting you?** Otter makes sure we don't miss any important details during meetings, so everyone stays on the same page. It's like having an extra team member jotting down notes. Second, the Note-taking management is huge for organizing all our internal and client conversations. Everything's searchable, so no more digging through notebooks or text files. Lastly, transcription is time-saver for stuff like interviews or webinars that we want to repurpose for blogs or social media. ### 21. Able to Be There No Matter If I am There or Not **Rating:** 4.5/5.0 stars **Reviewed by:** Steven L. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Otter.ai?** Being able to record and reflect on the discussions recorded later, even save them as MP3's. **What do you dislike about Otter.ai?** Getting the App to record all my meetings with or withoput being admitted to the meeting if on zoom or other platforms. **What problems is Otter.ai solving and how is that benefiting you?** Being in meetings when I am not. ### 22. Better use of the time when it comes to online meetings **Rating:** 4.5/5.0 stars **Reviewed by:** Hilary M. | Scrum Master, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 03, 2023 **What do you like best about Otter.ai?** The accurate transcription that it has it is only the begginig of the characteristics that makes this application a must have when talking about virtual meetings. They way it allows to categorize topic and detects them during the conversation to tag the information is wonderful, and the option to have a to do list after the meeting automatically generating is so helpful and time saving. **What do you dislike about Otter.ai?** Its security is still not entirely accepted through some internal company's security and is still not recognicing spanish **What problems is Otter.ai solving and how is that benefiting you?** Sometimes during a meeting, I have to be taking notes of what is being said, and I am not a 100% participating on it because I really need to pay attention to what is being said, meaning I was more responsive than proactive at meeting. with otter I can forget about taking notes, highlighting important aspects of the meetin or have the next action items ready, because it does all that automatically. ### 23. Good for reviewing and collecting meetings you can't attend. **Rating:** 4.5/5.0 stars **Reviewed by:** Duaine O. | President, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about Otter.ai?** Not having to attend meetings but having the recording and transcript. **What do you dislike about Otter.ai?** With ZOOM changes now you have to tell Otter to go to the meeting. **What problems is Otter.ai solving and how is that benefiting you?** Recording of meetings automatically freeing up my time for other tasks. ### 24. Great for zoom! **Rating:** 4.5/5.0 stars **Reviewed by:** JACE C. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Otter.ai?** It's a great app for recording your notes and works amazing with zoom calls! **What do you dislike about Otter.ai?** I wish It could interperet mathematics much better! **What problems is Otter.ai solving and how is that benefiting you?** It helps me with referring back to any information that I had missed. ### 25. AE **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2024 **What do you like best about Otter.ai?** Easy to use, affordable, gets the job done **What do you dislike about Otter.ai?** No video recording, slow customer support response time **What problems is Otter.ai solving and how is that benefiting you?** Record customer interactions and make note taking easier **Official Response from Allen Lai:** > Hi there, Thank you for your review. We're always interested in improving our services and appreciate any feedback you can provide. We would love the chance to resolve any issues and/or answer any remaining questions that you may have. Would you share a few details here of any issues you faced so that we could reach out to assist: https://help.otter.ai/hc/en-us/requests/new?ticket_form_id=16792365532055 Thank you! ### 26. I really find Otter AI so useful for our business, now our process is more structured. **Rating:** 4.5/5.0 stars **Reviewed by:** Matteo M. | Placement Agent - PE/PD Emerging Markets, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Otter.ai?** The transcript is for us the most important thing **What do you dislike about Otter.ai?** I still didn't find something that I don't like about it. **What problems is Otter.ai solving and how is that benefiting you?** Otter helps us in tracking our prospect/client. ### 27. Personalized Note Taker! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Otter.ai?** I love that when I am in meetings I can have a transcriber because its hard for me to take notes and pitch at the same time. **What do you dislike about Otter.ai?** to be honest nothing really. It helps me a lot. **What problems is Otter.ai solving and how is that benefiting you?** Its solving the problem of me not having a note taker on my sale pitches. I can also go back and listen so im not missing anything. ### 28. Otter.ai: Transforming Meeting Note-Taking with AI Excellence! **Rating:** 4.5/5.0 stars **Reviewed by:** Nicole C. | CEO & Founder, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2023 **What do you like best about Otter.ai?** Otter is amazing. As a PM at heart, it excites me to see a tool that gives time back without a sacrifice for quality documentation on a team. It's so simple to setup and implement, it can be used every day and can easily join meetings automatically, and their support team is quick to respond if you've got questions/concerns. **What do you dislike about Otter.ai?** I'd like to see more minutes available on the free plan and better referral rewards when you share with others. **What problems is Otter.ai solving and how is that benefiting you?** It can be hard to capture action items in a team setting if you aren't sure who volunteered to take a deliverable or who had offered to follow up, but Otter.ai takes that challenge out of the picture by identifying action items as well as who is talking when they come up. ### 29. Amazing Meeting Notes capturer **Rating:** 5.0/5.0 stars **Reviewed by:** Saransh C. | BDA, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Otter.ai?** Transcripts or conversation between two people and summary given by the ai **What do you dislike about Otter.ai?** Nothing as of now everything is awesome must try **What problems is Otter.ai solving and how is that benefiting you?** Taking important meeting notes ### 30. Helpful for recording sales calls **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Otter.ai?** Otter is helpful to record and summarize sales calls. **What do you dislike about Otter.ai?** The interface can be buggy and sometimes my recorder doesn't join for my call, or will join 5-10 mins late which is awkward. **What problems is Otter.ai solving and how is that benefiting you?** Otter helps me digest information after a sales call and remember tone of customers as well as key quotes from a meeting. ### 31. Best in class for Transcription across the board **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandra N. | Tallinn Business Walks, Management Consulting, Small-Business (50 or fewer emp.) **Reviewed Date:** September 06, 2023 **What do you like best about Otter.ai?** Otter already had a functional ai for speech to text transcriptions 2 years ago, when we used it to transcribe older podcast and youtube interviews for both my NGO and my small for profit. This was not the norm back then- even better that it came with a few free hours a month for transcriptions. They have since blown up in functionalities, quality and accuracy (with many possible integrations and apps). I still use the free version for occasional interview transcriptions- and follow their newsletter avidly. Right now, it doesnt make sense for me because I dont have a course, webinar or a lot to transcribe, but their "transcribe and automatically record a webinar" function (Otterpilot) is gold for coaches and consultants who want to create recurring events to play on autopilot, or capture their audience's data or problems in more depth (aka chat conversations, which are often very revealing, and in-depth). **What do you dislike about Otter.ai?** I think the software is great, but for my size right now, it makes no sense to buy. **What problems is Otter.ai solving and how is that benefiting you?** I transcribe occasional interviews with the basic otter plan. ### 32. One of my favorite apps **Rating:** 5.0/5.0 stars **Reviewed by:** Erica B. | Realtor, Real Estate, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2023 **What do you like best about Otter.ai?** It helps record my meeting when I'm unable to join and it also transcribes and can get all my meetings from my personal gmail and professional gmail. I love it so much. One of my favorite apps😻😻😻❤️❤️❤️❤️❤️❤️❤️❤️ **What do you dislike about Otter.ai?** Probably the price. I'm a new agent and really tight on money. I wish they would offer a discount program for newer Realtors for a year or a few months. The Realtor association offers a lot of benefits and apps for free or discounted. I will put a request in **What problems is Otter.ai solving and how is that benefiting you?** Time and attendance conflicts. It's also helps with educational purposes ### 33. Otter makes my life so much easier plus give me so much time back! **Rating:** 4.5/5.0 stars **Reviewed by:** Jonathan F. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2023 **What do you like best about Otter.ai?** It is so easy to use and is very intuitive. The UI is really well laid out and very easy to navigate plus everything just works which is great. it is really easy to implement into my work, the business And in Dealing with customers and supply **What do you dislike about Otter.ai?** In all honesty, I have found no downsides. It really just makes things that much more productive and gives back so much time to focus On the items that need the actual time **What problems is Otter.ai solving and how is that benefiting you?** It has allowed us to free up time on creating minutes actions and tasks, and this freed up time allows us to actually focus on completing tasks and just being so much more productive ### 34. Good transcription and speaker labeling **Rating:** 4.5/5.0 stars **Reviewed by:** David C. | Data Analysis Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Otter.ai?** I had heard about Otter when my organization was working with a qualitative researcher who used the tool to transcribe interviews for another client. Mostly I'd been using Teams for conducting interview and that tool has live captioning. I needed to use Otter for a recording mat outside of Teams that needed to be transcribed. Otter did a great job trascribing the audio and labeling when there was more than one speaker. Any time the speaker changed, it would label who was talking. Once transcribed, the tool allowed you to edit before downloading the text. I edited a few technical terms before outputing the text. The tool has other capibilities like summarizing, but I didn't try it out. Overall, it was easy to use. **What do you dislike about Otter.ai?** Recently my team had conducted interviews in Vietnamese via human interpreter. We have an audio recording in language for which we would like English equivalent transcription. Unfortunately this is not possible with Otter which seems to work with English language audio. **What problems is Otter.ai solving and how is that benefiting you?** internvew transcription ### 35. I'm more relaxed and confident during my sales calls! **Rating:** 5.0/5.0 stars **Reviewed by:** Jillian C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Otter.ai?** Otter.ai has taken the stress out of sales calls and the pressure of trying to capture or remember all the details. All I have to do is press record and engage with my client. I especially like that I have access to both a video recording of our interview, but also the written transcription. This makes it easy to refer back to and pick out important details I need. It works well with Google Meet, plus I can schedule it to automatically connect to meetings in my calendar. I really can't imagine having a meeting without Otter. ai. **What do you dislike about Otter.ai?** It took me a couple of meetings to really get comfortable with using it, but since then I can't imagine having a sales call or client meeting without it. **What problems is Otter.ai solving and how is that benefiting you?** Otter.ai is saving me time and allows me to share meeting notes and takeaways in a more professional manner. ### 36. A very convenient app **Rating:** 5.0/5.0 stars **Reviewed by:** jie z. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2023 **What do you like best about Otter.ai?** This is a very convenient app for international students, when we can not hear the teacher's English clearly, we can use otter to identify and record the content, which is a very convenient auxiliary tool for international students in class. **What do you dislike about Otter.ai?** In my opinion, otter can only recognize English and record it. I hope it can be easily translated in the software, such as the function of one-click translation. That would be more helpful to me. **What problems is Otter.ai solving and how is that benefiting you?** When I can not hear the teacher's English clearly, I can use otter to identify and record the content, which is a very convenient auxiliary tool for international students in class. ### 37. A core part of our tech stack **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Otter.ai?** I love the AI Chat feature. We're able to accelerate customer research by asking questions through the chat. It's allowed us to uncover things we weren't aware of. **What do you dislike about Otter.ai?** I don't like that it doesn't record video. **What problems is Otter.ai solving and how is that benefiting you?** We're using Otter to sync notes back to Salesforce and to conduct market research. ### 38. How did I live without Meeting Notes! **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea W. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Otter.ai?** Web meetings are hard to stay focused because there are so many distractions. With Otter.ai you know that notes will taken and you will not miss a thing. Screen shots are taken during the meetings as well which is very helpful. It is easy to use and automatically starts recording and transcribing the meeting once it begins. The summaries are great as well. This is my opinion and findings but the review was completed as part of a promotion from Otter. **What do you dislike about Otter.ai?** I have not found anything that I do not like yet. **What problems is Otter.ai solving and how is that benefiting you?** It is nice to have everything recorded so there is no misunderstanding. ### 39. The assistant, you didn’t know you needed **Rating:** 5.0/5.0 stars **Reviewed by:** Randi C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 28, 2023 **What do you like best about Otter.ai?** I don't have to stop my busy life for zoom meetings to get the full benefit of them. Otter records them for me so I can listen on the road or in the gym **What do you dislike about Otter.ai?** I don't have any complaints, it has served its functional purpose so far **What problems is Otter.ai solving and how is that benefiting you?** I don't have to stop my busy schedule in order to attend, important, zoom meetings, Otter records it, and take screenshots so that I can review when I have time or during the hours of the day that are are not specifically for prospecting and working with clients ### 40. My Personal Secretary **Rating:** 5.0/5.0 stars **Reviewed by:** Daysha M. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2023 **What do you like best about Otter.ai?** I'm a horrible note taker and although I do a lot of Zoom/Teams calls that record videos, it doesn't separate subjects like Otter.ai does. I LOVE that feature. Best part? I can have Otter.ai attend for me when I can't make a call. Now, I don't miss anything due to horrible notes, or unavailability. **What do you dislike about Otter.ai?** The limited meetings. I'll go through it real quick and wished it was unlimited so I don't have to pick and choose which meeting for Otter to be in. **What problems is Otter.ai solving and how is that benefiting you?** It's taking better notes than I do and attending meetings that I can't attend due to scheduled conflicts. ### 41. Superhelpful, even on free account! **Rating:** 5.0/5.0 stars **Reviewed by:** Marycel G. | UX Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2023 **What do you like best about Otter.ai?** I like that it allows you to get more features on the free account. Lets you try the product features so you can experiejce whats in it for you when you actually do subscribe. Its super helpful esp for a 1man team here. **What do you dislike about Otter.ai?** So far, none. Whqts there to dislike when you already are able to even get 3 free recordings to transcribe free along w of course, the live call transcription. And summary. **What problems is Otter.ai solving and how is that benefiting you?** It solves my need for an assistant to take down notes and transcribe. It also saves time of me, being a one-man team in this org. ### 42. Meeting Resume's **Rating:** 5.0/5.0 stars **Reviewed by:** Nicolas N. | Co-Founder & COO, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2024 **What do you like best about Otter.ai?** The recording of voice and resume's of online meetings. **What do you dislike about Otter.ai?** Would love if it could not appear on the meetings as a user **What problems is Otter.ai solving and how is that benefiting you?** Making notes about the things we talk about on an online meeting. ### 43. Summary of treatment reports **Rating:** 4.0/5.0 stars **Reviewed by:** Ellen S. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2023 **What do you like best about Otter.ai?** Otter.ai offers a very simple and clear user interface in its mobile app. I like to dictate my treatment reports right after an appointment, when clinical findings are still freshly present in my mind. This helps to write far better clinical notes, and it is already in a written form available. A real time saver. **What do you dislike about Otter.ai?** Unfortunately, many words are not recognised correctly and abbreviations used to describe listings (letters and figures or numbers) need to be corrected always. I don't see that the software would learn this somehow? **What problems is Otter.ai solving and how is that benefiting you?** Otter is certainly a time saver. It helps a lot to record details, that are otherwise forgotten or lost. ### 44. Revolutionized our meeting minutes and follow-up with todo lists and take aways **Rating:** 5.0/5.0 stars **Reviewed by:** Anders B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2023 **What do you like best about Otter.ai?** When I use Otter.ai I can concentrate on what is going on in the meetings instead of trying to document what is going on. This has become one of my most powerful tools for leading my organization to new business successes. I now put together reports, mail and todo lists in seconds. It was supper easy to get started. I use it everyday. **What do you dislike about Otter.ai?** I wish it would support more languages. **What problems is Otter.ai solving and how is that benefiting you?** It is so much easier to follow up and get actions done after the meetings instead of a lot of words that never get followed up on. ### 45. Very efficient **Rating:** 4.5/5.0 stars **Reviewed by:** Yanlong C. | Vice President of Finance, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2024 **What do you like best about Otter.ai?** It is very easy to use and i really like the new feasture which it is connected to the google calendars. **What do you dislike about Otter.ai?** Not applicable. I really think Otter is doing its best right now. **What problems is Otter.ai solving and how is that benefiting you?** It can automatically transcribe everything. ### 46. Awesome tool for efficiency and notetaking for meetings **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** October 16, 2023 **What do you like best about Otter.ai?** I love that it did not take a degree in IT to figure out what to do. I use it every day to help me manage my many meetings and notes from calls I do all day. **What do you dislike about Otter.ai?** nothing that I know as of now. I really have nothing to complain about at this time. **What problems is Otter.ai solving and how is that benefiting you?** staying on thop of status call notes and to do lists. I have been able to plug in my transcripts and ask Otter to summarize, create tasks list and summaries -- This has helped me tremendously in my daily duties as I am responsible for many customers and consultants and one of my things I needed help with was post call notes and create to do tasks lists after the calls. It is now a 30 second process as opposed to having to re-review and create my own lists. ### 47. the best app to use for meeting notes **Rating:** 5.0/5.0 stars **Reviewed by:** Wezzie C. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2023 **What do you like best about Otter.ai?** i like otter. ai beause it provides in time meeting summary and being able to highlight important points and the way it is fast ,they are also flexible and easy to use as you can add as an extension to your chrome and it being able to access the calendar as well **What do you dislike about Otter.ai?** the least about the app is language the have to add more languages to the software so it can be able to summarise other languages **What problems is Otter.ai solving and how is that benefiting you?** at first we were havng roblems it taking shot notes but now with otter we transcript the whole meeting and then download as pdf to take short notes and main points with the summary as well ### 48. Great transcriptions, user-friendly interface **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2023 **What do you like best about Otter.ai?** Otter was easy to use. I needed it for two interview transcriptions and I got exactly what I needed. I didn't have to download a software; you can simply upload an audio file on the webpage and get it transcribed. I found that it was more accurate than some of the other transcription services I tried. It was also downloadable as a word doc, which allowed me to easily edit the transcription. *This review was provided as part of a promotion from Otter, but reflects my honest opinions and experience. **What do you dislike about Otter.ai?** An area of improvement: auto-paragraphing. Some lines would be extremely long, making it difficult to read. It would be nice to have more line breaks between long lines of speech. **What problems is Otter.ai solving and how is that benefiting you?** Significantly reducing time needed for interview transcriptions ### 49. Great features, saves time! **Rating:** 4.0/5.0 stars **Reviewed by:** Jeff H. | Business Digital Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2023 **What do you like best about Otter.ai?** Saves me a lot of time and reptitive work and it is better at it than I ever was. **What do you dislike about Otter.ai?** Not eveyone likes to be recorded, I wish there was a quick way somewhere for me to disconnect from whatever platform I am using. Also, this is a personal preferencem, if I could cusotmize the UI that would be amazing! This review was provided as part of a promotion from Otter.* **What problems is Otter.ai solving and how is that benefiting you?** Saves time, better accuracy in note taking and the takeaways are simple to review and follow up with. ### 50. Otter is a second me! **Rating:** 5.0/5.0 stars **Reviewed by:** Gail S. | Board Chair, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2023 **What do you like best about Otter.ai?** User friendly; gives you the ability to concentrate on the speaker and not on laborious task of notetaking; allows everyone in the meeting to be "present"; huge and immediate time saver for follow up to team for next steps and implementation. **What do you dislike about Otter.ai?** No down sides but some of the AI interpretations are 'entertaining' to 'frustrating'. Review of the Otter output needs to be done quickly so as to edit correctly. **What problems is Otter.ai solving and how is that benefiting you?** Huge time saver in compiling notes, editing actions for next steps to be communicated to team members. ## Otter.ai Discussions - [What is Otter.ai used for?](https://www.g2.com/discussions/what-is-otter-ai-used-for) - 2 comments, 1 upvote - [How do you transcribe on Otter AI?](https://www.g2.com/discussions/how-do-you-transcribe-on-otter-ai) - 1 comment, 1 upvote - [Does Otter AI work with Microsoft teams?](https://www.g2.com/discussions/does-otter-ai-work-with-microsoft-teams) - 1 comment, 1 upvote - [What does otter AI do?](https://www.g2.com/discussions/what-does-otter-ai-do) - 2 comments, 1 upvote - [What are the advantages of Otter.aI versus fireflies.al?](https://www.g2.com/discussions/50949-what-are-the-advantages-of-otter-ai-versus-fireflies-al) - 1 comment, 1 upvote - [View Otter.ai pricing details and edition comparison](https://www.g2.com/products/otter-ai/reviews?page=7&qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+17%3A27%3A45+-0500&secure%5Bsession_id%5D=4e05f93c-6083-435f-a7d0-d0cdca7ab37e&secure%5Btoken%5D=9c2f40c0faeec031915e8149694c6c0de3822a873f9a2366d7408a4e37a95e81&format=llm_user) ## Otter.ai Integrations - 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Sentiment Analysis - Personalization - Smart Summaries **Security & Compliance - Voice Recognition** - Liveness Detection - Regulatory Compliance - Secure Communication Channels **Collaboration & Sharing - AI Note-taking Software** - Team-based Access **Integration** - Data Security - API - Voice Files - Live Captioning - Integrates With Existing Applications **Accessibility - AI Meeting Assistants** - Real-Time Transcription **Generative AI - Business Instant Messaging** - Text Summarization **Advanced AI & Biometric Features - Voice Recognition** - Voice-Based Authentication - Machine Learning & Adaptive Speech Recognition - Speaker Differentiation - Sentiment & Tone Analysis **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Language & Accent Support - AI Note-taking Software** - Multi-Language and Accent Support **Generative AI** - 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