Top 10 OTRS Alternatives & Competitors

Top 10 Alternatives to OTRS Recently Reviewed By G2 Community

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Jira Service Management
By Atlassian
4.3/5
(975)
Product Description
Built on Atlassian’s Jira, Jira Service Desk delivers an effortless service experience, adapts to your needs, with set up time and pricing at a fraction of competitors.
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Reviewers say compared to OTRS, Jira Service Management is:
Easier to do business with
More expensive
Easier to admin
Categories in common with OTRS:
Help Desk
IT Service Management (ITSM) Tools

ServiceNow IT Service Management
By ServiceNow
4.5/5
(1,836)
Product Description
ServiceNow delivers an IT Service Management experience that is faster, smarter, and more automated than ever.
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Reviewers say compared to OTRS, ServiceNow IT Service Management is:
More expensive
Easier to do business with
Easier to admin
Categories in common with OTRS:
IT Service Management (ITSM) Tools

Zendesk for Customer Service
By Zendesk
4.3/5
(6,834)
Product Description
Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide.
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Reviewers say compared to OTRS, Zendesk for Customer Service is:
More expensive
Easier to do business with
Easier to admin
Categories in common with OTRS:
Help Desk

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ManageEngine ServiceDesk Plus
By Zoho
4.2/5
(248)
Product Description
Run your IT with a complete web-based, ITIL-driven Help Desk & Asset Management tool.
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Reviewers say compared to OTRS, ManageEngine ServiceDesk Plus is:
Easier to do business with
Easier to admin
More expensive
Categories in common with OTRS:
Help Desk
IT Service Management (ITSM) Tools

osTicket
By osTicket
4.4/5
(44)
Product Description
osTicket is an open source support ticket system. It seamlessly routes inquiries created via email, web-forms and phone calls into a simple, easy-to-use, multi-user, web-based customer support platform.
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Reviewers say compared to OTRS, osTicket is:
Easier to do business with
Easier to admin
Easier to set up
Categories in common with OTRS:
Help Desk

Freshservice
By Freshworks
4.6/5
(1,330)
Product Description
Freshservice is an easy to use IT service desk and ITSM solution designed using ITIL best practices that enables organizations to focus on exceptional service delivery.
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Reviewers say compared to OTRS, Freshservice is:
Easier to do business with
Easier to admin
More expensive
Categories in common with OTRS:
Help Desk
IT Service Management (ITSM) Tools

Zoho Desk
By Zoho
4.4/5
(7,554)
Product Description
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
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Reviewers say compared to OTRS, Zoho Desk is:
Easier to do business with
More expensive
Easier to admin
Categories in common with OTRS:
Help Desk

SysAid
By SysAid
4.5/5
(743)
Product Description
SysAid is an all-in-one IT service management tool that integrates all the essentials directly into ONE service desk and asset management platform.
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Reviewers say compared to OTRS, SysAid is:
Easier to do business with
Easier to admin
More expensive
Categories in common with OTRS:
Help Desk
IT Service Management (ITSM) Tools

Vtiger All-In-One CRM
By Vtiger
4.3/5
(415)
Product Description
Vtiger All-In-One CRM truly delivers tons of features at low cost. Vtiger manages everything from marketing campaigns, to sales force automation, to customer support.
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Reviewers say compared to OTRS, Vtiger All-In-One CRM is:
Easier to do business with
Easier to admin
More expensive
Categories in common with OTRS:
Help Desk