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Orderwave

By DRG Intelligent Computer Concepts

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Orderwave Reviews & Product Details

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Orderwave Reviews (3)

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Orderwave Reviews (3)

4.5
3 reviews
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Steffany W.
SW
Email Marketing Analyst
Enterprise (> 1000 emp.)
"Updated: It works as expected, and is improving"
What do you like best about Orderwave?

I can see inventory and orders at a glance. Searching for products and quantity shipped, adjusted, and on hand is very easy. I like that I can create order confirmation emails directly in the application, and use variables so that it dynamically populates the customer's information. We were also able to integrate a product recommendation tool (from a separate solution) that we could include in our Orderwave emails which has helped increase product discovery and ultimately sales. Review collected by and hosted on G2.com.

What do you dislike about Orderwave?

Editing email templates isn't the most user-friendly. There is a WYSIWYG editor but it is hard to open it large enough to make visual editing easy. Without HTML knowledge, building an email is also very difficult and likely requires a developer. Not necessarily points against Orderwave, but be advised. Review collected by and hosted on G2.com.

LB
Mid-Market (51-1000 emp.)
"Responsive, reliable order management tool"
What do you like best about Orderwave?

The platform is extremely reliable, with less than 5 glitches in the 3 years I've used it. It just works.

Support team is knowledgeable, and don't seem rushed so we're able to come up with ideas together to improve our offering to customers.

They have a massive range of integrations with payment providers, making it easy to add new payment methods. Review collected by and hosted on G2.com.

What do you dislike about Orderwave?

Web app not optimised for mobile.

Could use more documentation on some processes like inventory allocation (but this isn't important as the support team are available). Review collected by and hosted on G2.com.

Verified User in Retail
UR
Enterprise (> 1000 emp.)
"Orderwave review 2018"
What do you like best about Orderwave?

I like the ability to search various amount of data. Review collected by and hosted on G2.com.

What do you dislike about Orderwave?

I would like to be able to export any advance search results that I find. Review collected by and hosted on G2.com.

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