# Orderwave Reviews
**Vendor:** DRG Intelligent Computer Concepts  
**Category:** [Order Management Software](https://www.g2.com/categories/order-management)  
**Average Rating:** 4.5/5.0  
**Total Reviews:** 3
## About Orderwave
Orderwave is a web-based hosted application that automates and streamlines operations for e-commerce, catalog and direct marketing sales channels.




## Orderwave Reviews
  ### 1. Updated: It works as expected, and is improving

**Rating:** 4.5/5.0 stars

**Reviewed by:** Steffany W. | Email Marketing Analyst, Enterprise (> 1000 emp.)

**Reviewed Date:** December 12, 2017

**What do you like best about Orderwave?**

I can see inventory and orders at a glance. Searching for products and quantity shipped, adjusted, and on hand is very easy. I like that I can create order confirmation emails directly in the application, and use variables so that it dynamically populates the customer's information. We were also able to integrate a product recommendation tool (from a separate solution) that we could include in our Orderwave emails which has helped increase product discovery and ultimately sales.

**What do you dislike about Orderwave?**

Editing email templates isn't the most user-friendly. There is a WYSIWYG editor but it is hard to open it large enough to make visual editing easy. Without HTML knowledge, building an email is also very difficult and likely requires a developer. Not necessarily points against Orderwave, but be advised.

**Recommendations to others considering Orderwave:**

Edit: After submitting this review, I have been contacted by Orderwave letting me know of the recent changes and improvements with their support staff. Documentation is getting an update, and getting support is now easier. Their BDR has been very communicative with me (and I'm sure with others) about changes and updates which has changed my perception of OW greatly. More than anything, I appreciate Orderwave caring to see what others say of their product and work to make those improvements. I'm looking forward to seeing better things in the future, and have increased my overall score of the product.

**What problems is Orderwave solving and how is that benefiting you?**

We integrate Orderwave with Magento and it allows us to plan promotions, forecast inventory & sales, and send our customers purchase receipts.

  ### 2. Responsive, reliable order management tool

**Rating:** 5.0/5.0 stars

**Reviewed by:** Leo B. | Mid-Market (51-1000 emp.)

**Reviewed Date:** April 17, 2018

**What do you like best about Orderwave?**

The platform is extremely reliable, with less than 5 glitches in the 3 years I've used it. It just works. 
Support team is knowledgeable, and don't seem rushed so we're able to come up with ideas together to improve our offering to customers. 
They have a massive range of integrations with payment providers, making it easy to add new payment methods. 

**What do you dislike about Orderwave?**

Web app not optimised for mobile. 
Could use more documentation on some processes like inventory allocation (but this isn't important as the support team are available).

**What problems is Orderwave solving and how is that benefiting you?**

Allows us to centrally manage orders, inventory, payments, refunds. We trust Orderwave to be the key element that we use to interact with our customers. 

  ### 3. Orderwave review 2018

**Rating:** 4.0/5.0 stars

**Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.)

**Reviewed Date:** April 23, 2018

**What do you like best about Orderwave?**

I like the ability to search various amount of data.

**What do you dislike about Orderwave?**

I would like to be able to export any advance search results that I find.

**Recommendations to others considering Orderwave:**

Pleas allow for exporting of search results and more search options

**What problems is Orderwave solving and how is that benefiting you?**

Using it more for investigations and searching orders. 


## Orderwave Discussions
  - [What is Orderwave used for?](https://www.g2.com/discussions/what-is-orderwave-used-for)

- [View Orderwave pricing details and edition comparison](https://www.g2.com/products/orderwave/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-16+01%3A03%3A33+-0500&secure%5Bsession_id%5D=0db60f79-6048-4cad-9467-06b089e45800&secure%5Btoken%5D=e89a04d3544f160f99b97122ba6172efe67b011dd8704ad479d677f93f857cf4&format=llm_user)

## Orderwave Features
**Order Entry**
- Entry
- Register
- Notifications

**Agentic AI - Accounting & Finance**
- Autonomous Task Execution

**Order Tracking**
- Shipping
- Tracking
- Backorder

**Inventory Management**
- Stock Levels
- Flow Of Goods
- Reserving Goods

**Customer Management**
- Order Status
- Information Access
- Email Notifications

**Subscription Management**
- Payment Data
- Payment Gateway
- Billing
- Automatic Payments

**Agentic AI - Order Management**
- Adaptive Learning
- Natural Language Interaction

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