Sana Commerce Cloud Reviews & Product Details

Sana Commerce Cloud is a SaaS B2B e-commerce solution that provides all of the B2B-necessary features out-of-the-box while retaining the agility of cloud software to integrate effectively with your ERP and tech stack. Using your SAP or Microsoft Dynamics ERP, your e-commerce solution is built on a solid foundation allowing for complete data and technical integration that keeps your business moving. It eliminates system silos, unnecessary complexities and compromises caused by mainstream e-commerce solutions. We focus on providing the most complete suite of B2B e-commerce features that are constantly updated and added bi-weekly. This means no downtime for your web store, which will always keep you one step ahead of your competition in the industry. Sana Commerce is a certified SAP and Microsoft Gold partner and is the driving force behind 1,500 web stores worldwide, including those of key clients like Michelin Group, Ravensburger, and Akzo Nobel B.V.

Seller

Sana Commerce

Discussions

Sana Commerce Cloud Community

Languages Supported

Arabic, Belarusian, German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Portuguese, Spanish, Swedish, Turkish, Ukrainian, Chinese (Simplified)

Overview by

Barbra Barcenas (Product Marketer)

Value at a Glance

Averages based on real user reviews.

Time to Implement

6 months

Return on Investment

22 months

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Top-Rated Alternatives

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Sana Commerce Cloud Media

Sana Commerce Cloud Demo - All your data, straight from your ERP, completely accurate, 24/7

With native ERP integration you can show the following in real-time, all the time: Pricing discounts Sales tax calculations Customer data Inventory levels Price calculations with units of measure All product data, like name, description, variant name

Sana Commerce Cloud Demo - Manage products easily and efficiently with product variants

With Sana Commerce Cloud you can have an accurate product catalog. Because your product catalog is managed in your ERP, our solution simply retrieves the data you’ve entered and displays it straight in your web store.

Sana Commerce Cloud Demo - Effortless content management

Experience limitless design capabilities and build personalized content that converts with our state-of-the-art, drag-and-drop Visual Designer.

Sana Commerce Cloud Demo - Leverage your ERP, web store and analytics data

Sana Commerce Insights combines data from three sources: your ERP, web store and analytics data. Analytics and clickstream data is made available by Piwik PRO, a Google Analytics alternative with a strong B2B use-case fit.

Sana Commerce Cloud Demo - Account management made simple

Improve your sales team's order process by enabling online customer orders. With Sana Commerce Cloud, accounts are managed via a single account dashboard that displays various documents from your ERP, such as quotes, orders, returns, etc.

Sana Commerce Cloud Demo - Provide a localized experience

Translate your store into multiple languages with our out-of-the-box language packs. You can also select specific pages to translate based on product availability in certain countries or regions.

Sana Commerce Cloud Reviews (125)

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Rishabh S.

Freelancer

Small-Business (50 or fewer emp.)

1/14/2026

"True ERP Primacy Done Right for B2B Commerce"

4.5/5

What do you like best about Sana Commerce Cloud?

What I like most about Sana Commerce Cloud is that it is opinionated in the right places for ERP-driven B2B businesses.

True ERP primacy is one of the highlights (not “integration theatre”)

Sana does not attempt to become a shadow ERP. Many B2B platforms replicate pricing logic, credit limits, ATP, or tax rules and then “sync” them back. Sana deliberately avoids this. Review collected by and hosted on G2.com.

What do you dislike about Sana Commerce Cloud?

Frontend and UX flexibility is constrained by design

for ex.)

•Deep UX experimentation (custom product flows, unconventional checkout logic, heavy personalization) often runs into guardrails imposed by ERP logic.

• Marketers accustomed to CMS- or headless-first platforms may feel constrained and dependent on developers.

• UI changes that seem “simple” in consumer platforms often require ERP awareness or backend coordination.

This is not accidental—it is the cost of runtime ERP validation—but it can slow iteration. Review collected by and hosted on G2.com.

What problems is Sana Commerce Cloud solving and how is that benefiting you?

Earlier, our ERP had all the “truth” (pricing, stock, credit limits, delivery rules), but customers and even our sales team were operating on outdated or approximated information through emails, phone calls, and disconnected web tools. Sana fixes that at the root.

Here’s how that benefits my business in very practical terms:

1. Eliminates pricing and order disputes

Before Sana, customers would place orders based on negotiated prices shared by sales or older price lists, and finance would later flag mismatches. With Sana, customers see their exact ERP price—including discounts, surcharges, and contracts—at the time of ordering.

That has directly reduced order rework, credit notes, and uncomfortable back-and-forth with key accounts.

2. Reduces manual order handling and sales dependency

A large portion of our orders used to come via email or WhatsApp, then get manually keyed into the ERP. Sana pushes clean, validated orders straight into the ERP, following all our existing rules.

Sales now focuses on relationships and upselling instead of acting as order-entry clerks. Review collected by and hosted on G2.com.

Nathan A.

Ecommerce Manager

Mid-Market (51-1000 emp.)

8/20/2020

"Sana Ecommerce Flexible and Easy"

5/5

What do you like best about Sana Commerce Cloud?

Sana ecommerce offers a great solution for Labelmaster. Once implemented it just works. Makes it easy for our customers to find and order our products. Sana is always responsive to requests we make. Sana Commerce Cloud is great for our business. Review collected by and hosted on G2.com.

What do you dislike about Sana Commerce Cloud?

There have been some small product limitations in regards to SEO and image optimization, but with each product update and small custom requests these things are being addressed. It would be great to add a pre-order option. Review collected by and hosted on G2.com.

Recommendations to others considering Sana Commerce Cloud:

Be confident in your decision. Sana will help your company. Review collected by and hosted on G2.com.

What problems is Sana Commerce Cloud solving and how is that benefiting you?

Our old systems were no longer meeting our needs. Sana integrates with our ERP and PIM. We now have a very integrated solution. Sana also works with eprocurement system punchout ordering. Review collected by and hosted on G2.com.

Nicola M.

Online Sales Manager

Small-Business (50 or fewer emp.)

3/10/2021

"Simple to set up and use!"

5/5

What do you like best about Sana Commerce Cloud?

I'm not an IT manager and the ease of configuration and use allowed me to create our shop independently. Review collected by and hosted on G2.com.

What do you dislike about Sana Commerce Cloud?

The "Sana University" learning program is a little too elaborate, better to gain experience directly in the test area. Review collected by and hosted on G2.com.

Recommendations to others considering Sana Commerce Cloud:

A complete and professional tool for business with a high level of integration with ERP Review collected by and hosted on G2.com.

What problems is Sana Commerce Cloud solving and how is that benefiting you?

I can autonomously upload the items of the shop, change the descriptions, add promotional images, create new pages and new sections without knowing a programming language. Thanks to this, my ecommerce is always up to date and customers always find the right product. Review collected by and hosted on G2.com.

Abhijeet S.

Business Intelligence Specialist

Small-Business (50 or fewer emp.)

1/25/2023

"A e-Commerce Business Owner's true friend is this ERP by Sana"

4/5

What do you like best about Sana Commerce Cloud?

There are a few things about Sana Cloud that I totally love: 1. I can do experiments by creating my own panels and reports. 2. It's fast. We moved to it from Bitrix2 and we were not at all disappointed. It keeps the promise is highly recommended if you want a fast and reliable system. 3. It shows the data in real-time. Whoa! Review collected by and hosted on G2.com.

What do you dislike about Sana Commerce Cloud?

Well, the big downside is the pricing. Its a good tool but it is expensive and the ERP systems you can connect it with strictly depend on the plan that you select for the same. Review collected by and hosted on G2.com.

Jay t.

Web Developer

Mid-Market (51-1000 emp.)

1/20/2023

"Great E-commerce store platform"

4/5

What do you like best about Sana Commerce Cloud?

Sana Commerce Cloud is a great platform for people looking forward to taking their business/stores online. It has many great features and helps in inventory management and keeping track of SKUs. It provides a great opportunity to grow the business in a new target market. Review collected by and hosted on G2.com.

What do you dislike about Sana Commerce Cloud?

The cost of this platform is too high for me, I believe that they can reduce it, and by making it more affordable, it would attract a lot more business owners. Other than that, the platform and the features are great, and there is nothing to dislike about them. Review collected by and hosted on G2.com.

Ravi J.

Software Developer

Mid-Market (51-1000 emp.)

1/20/2023

"Great E-commerce platform"

4/5

What do you like best about Sana Commerce Cloud?

Sana commerce cloud is the best platform to take your business on the internet, it has many features which will make sure that the website will work smoothly, and we can customise it according to our needs. We can even add discount coupons for our customers through which they can get a discount at the checkout page. Review collected by and hosted on G2.com.

What do you dislike about Sana Commerce Cloud?

I have not found anything which I can say I dislike about this platform, and they can work on adding more themes to the platform for different customer experiences. Review collected by and hosted on G2.com.

What problems is Sana Commerce Cloud solving and how is that benefiting you?

Sana Commerce Cloud is a great platform giving me extensive opportunities to reach out to new customers and making sure that the website leaves an image in the mind of customers. It is giving me online orders, making inventory management very easy and making me handle my shop using the system a lot easier process. Review collected by and hosted on G2.com.

Hanuj T.

CEO

Small-Business (50 or fewer emp.)

2/5/2023

"Great E-Commerce Solution"

4.5/5

What do you like best about Sana Commerce Cloud?

Sana Commerce Cloud has several key features that make it a great option for businesses:

Inventory Management: It helps to keep track of inventory levels and manage stock effectively.

Easy checkout and payment processing: It offers various payment options and an intuitive checkout process, providing customers with a smooth and hassle-free shopping experience.

Analytics and reporting: It provides valuable insights into business performance and customer behavior, allowing businesses to make informed decisions.

These features, along with its user-friendly interface and support for multiple languages, make it a great solution for us. Review collected by and hosted on G2.com.

What do you dislike about Sana Commerce Cloud?

There is nothing that i don't like about sana commerce cloud. Review collected by and hosted on G2.com.

What problems is Sana Commerce Cloud solving and how is that benefiting you?

Sana Commerce Cloud has been a great asset in taking my business online and reaching a wider customer base. Its inventory management features have enabled me to keep track of my products and their shipping and payment status, while its SEO and analytics capabilities have helped me attract new customers. Review collected by and hosted on G2.com.

Jeffery F.

Director of Finance

Enterprise (> 1000 emp.)

2/5/2023

"The most feature-rich e-commerce solution."

4.5/5

What do you like best about Sana Commerce Cloud?

From the start, it was so easy to integrate into our system that our IT team could hardly believe how simple it all was. Over the past year, there have been incredible improvements to this platform, as evidenced by the 27 updates since it was launched - all of which have exceeded my expectations. Whenever I need help or guidance in solving a challenge related to Santo Commerce, the customer service is always responsive and helpful. What's more, fellow users on the various forums provide great insight through seminars and examples, not only for newcomers but also for veterans looking for advanced tips on usage. Review collected by and hosted on G2.com.

What do you dislike about Sana Commerce Cloud?

I do not like the fact that Sana Commerce Cloud is preset in its template, which requires additional work to customise and adapt it to our online business needs. However, once we were done with the customisation process, it was worth the effort to have a consistent shop that will last as more web shops or locations are added. Review collected by and hosted on G2.com.

Rohan B.

Software Developer

Mid-Market (51-1000 emp.)

1/20/2023

"Good ERP tool for E-commerce stores"

4/5

What do you like best about Sana Commerce Cloud?

The best thing I like about Sana Commerce Cloud is the great features it provides, like SEO optimisation for every image and product. It also has the option to add offers and promotional discounts, which makes it more attractive to use. Review collected by and hosted on G2.com.

What do you dislike about Sana Commerce Cloud?

There are not many things that I dislike about this website. One of the things that I dislike is that the speed of the website is not that great, and it takes time to load pages sometimes. Other than that, the website is working great. Review collected by and hosted on G2.com.

Ruchit S.

UI/UX Designer

Small-Business (50 or fewer emp.)

1/19/2023

"Good Experience in general, used often"

4.5/5

What do you like best about Sana Commerce Cloud?

I like that Sana Commerce Cloud is a cloud-based e-commerce platform that provides businesses with a fully integrated solution that helps them to manage their online sales, orders, and customers. It offers a wide range of features such as automated inventory management, payment processing, customer segmentation, and more. It is also highly customizable, allowing businesses to tailor the platform to their specific needs. Furthermore, Sana Commerce Cloud provides businesses with a secure, reliable, and cost-effective way to run their online stores. Review collected by and hosted on G2.com.

What do you dislike about Sana Commerce Cloud?

The only thing I don’t like about Sana Commerce Cloud is that it can be quite expensive. The pricing structure can be quite complicated, with different tiers, add-ons, and extra fees. Furthermore, it can be difficult to understand the exact cost of certain features and it can be hard to budget for them. Review collected by and hosted on G2.com.

What problems is Sana Commerce Cloud solving and how is that benefiting you?

It helps me streamline their operations and automate their sales processes, allowing them to focus on growing their business. It provides a comprehensive set of tools to manage orders, payment processing, customer service, product catalogs, shipping, and more. It also simplifies the integration of online stores with existing back-office systems, including ERP and CRM. With Sana Commerce Cloud, businesses can quickly launch and manage online stores, giving them the freedom to focus on their customers and grow their business. Review collected by and hosted on G2.com.