--- title: Oracle Siebel Reviews meta_title: 'Oracle Siebel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 467 reviews by the users' company size, role or industry to find out how Oracle Siebel works for a business like yours. aggregate_rating: rating_value: 3.5 review_count: 467 scale: '5' date_modified: '2026-08-09' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Oracle Siebel Reviews **Vendor:** Oracle **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 3.5/5.0 **Total Reviews:** 467 ## About Oracle Siebel The world's most complete customer relationship management (CRM) solution, Oracle's Siebel CRM helps organizations differentiate their businesses to achieve maximum top-and bottom-line growth. Why Oracle? Siebel delivers a combination of transactional, analytical, and engagement features to manage all customer-facing operations. With solutions tailored to more than 20 industries, Siebel CRM delivers comprehensive on premise and on demand CRM solutions that are tailored industry solutions with ole-based customer intelligence and pre-built integration. ## Oracle Siebel Pros & Cons **What users like:** - Users find Oracle Siebel **easy to use** , facilitating seamless integration into daily workflows and training. (6 reviews) - Users find the **easy setup** of Oracle Siebel to be time-efficient and beneficial for daily business operations. (4 reviews) - Users appreciate the **robust features** of Oracle Siebel, making customer management and business activities seamless and efficient. (4 reviews) - Users value the **seamless integration** of Oracle Siebel, enhancing daily workflows and customer management efficiently. (4 reviews) - Users praise the **responsive customer support** of Oracle Siebel, enhancing their overall experience and productivity. (3 reviews) - Users love the **easy customization** options of Oracle Siebel, enhancing user experience and adaptability for diverse needs. (3 reviews) - Users commend the **robust customer management features** of Oracle Siebel for enhancing workflow and business efficiency. (2 reviews) - Lead Management (2 reviews) - Reporting (2 reviews) - Seamless Integration (2 reviews) **What users dislike:** - Users struggle with the **steep learning curve** of Oracle Siebel, making initial usage challenging and time-consuming. (4 reviews) - Users face **connectivity issues** when accessing Oracle Siebel in the field, affecting data retrieval and speed. (2 reviews) - Users find Oracle Siebel's **high complexity** challenging initially, requiring time and upgrades to navigate efficiently. (2 reviews) - Users occasionally face **unusable system issues** with Oracle Siebel, which can disrupt their experience significantly. (1 reviews) - Users find Oracle Siebel **expensive** , making it challenging for small enterprises to invest in its implementation and usage. (1 reviews) - Users find the **steep learning curve** of Oracle Siebel challenging, requiring significant expertise and resources for effective use. (1 reviews) - Users report **integration issues** with Oracle Siebel, leading to errors and slow loading between pages. (1 reviews) - Not Intuitive (1 reviews) - Performance Issues (1 reviews) - Search Issues (1 reviews) ## Oracle Siebel Reviews ### 1. Abysmal. Slow, buggy, non-intuitive. **Rating:** 0.0/5.0 stars **Reviewed by:** Marcus G. | CEO - Corporate life coaching provider for employees, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2023 **What do you like best about Oracle Siebel?** I like that sometimes it works and most of the time the information is accurate. **What do you dislike about Oracle Siebel?** It is apparent that Oracle does not employ any UX developers. The software looks like it was a reject from the 1970s. It is so outdated, so complex, so cumbersome, so non-intuitive, so people unfriendly and buggy it is beyond comprehension today. I thought Oracle was a pretty large software company, but they do not hire competent programmers. I have used this piece of garbage for over 3.5 years. The learning curve is about 18 months. Daily use is an exercise in frustration and a truly amazing amount of wasted time repeating steps. Going back and forth between screens and hunting for the information needed. It hangs and crashes frequently. I have used various software over the years and consider myself reasonably tech-savvy and a quick learner. Many of my coworkers still find this extremely difficult to use after years of daily, painful exposure to this pathetic coding. Oracle should genuinely be ashamed of itself. **What problems is Oracle Siebel solving and how is that benefiting you?** This is a combination of POS, CRM, and inventory management. It connects with Outlook and zip-whip. It is incredibly slow, always buggy, the error messages are incomprehensible and therefore completely unhelpful, and so freaking cumbersome to use. It requires constant back and forth to multiple screens to hunt for the information with no good way of collecting it into one place. The retail checkout process takes a ridiculously long time and is absurdly complicated. If grocery stores had to put up with this horrible level of efficiency, customers would revolt. ### 2. Outdated and unstable but useful. **Rating:** 1.0/5.0 stars **Reviewed by:** Regina G. | Order Management Specialist, Global Marine and Energy, Mediterranean region, Enterprise (> 1000 emp.) **Reviewed Date:** June 24, 2021 **What do you like best about Oracle Siebel?** Trackable. Searching is complicated and tricky but if you know how, you can find anything,there are no hidden emails that for some reason don't pop-up. If you were searching correctly (fields are case sensitive in most times, and require specific format for dates for example) and it didn't pop-up, it's not there. **What do you dislike about Oracle Siebel?** Crowded and outdated user interface, unnecessarily complicated searching options, and too many clicks. Also a but unreliable, often randomly disconnects (could be an internet issue but then it's not stable enough). **Recommendations to others considering Oracle Siebel:** Might not be the best one out there but it gets the job done. **What problems is Oracle Siebel solving and how is that benefiting you?** Definitely helps administration and tracking, being able to keep and view every email under a case is very useful. ### 3. Dumpster Fire **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 26, 2021 **What do you like best about Oracle Siebel?** The way it tries to organize customers and records is good. **What do you dislike about Oracle Siebel?** The system has the reliability of windows ME. As a field technician using Siebel’s corresponding mobile app “UDispatch” (where the “u” is supposed to be the greek letter mew so that it actually reads “microDispatch”) in conjunction with my service coordinators (who are the ones actually using Siebel), I am constantly losing hours worth of readings that I record in Siebel activities. My company email inbox is constantly spammed with system generated messages about Siebel outages while the IT dept plays whack-a-mole with one problem after another. I’ve been with the company for almost 5 years now and they’ve yet to have this software working correctly. If after 5 years I couldn’t get my product to work correctly for a customer, they wouldn’t be my customer anymore. **What problems is Oracle Siebel solving and how is that benefiting you?** The software is meant to organize our customer database and track services provided and parts needed to provide that service ### 4. It is horrible. Slow. Not intuitive. Time-wasting. Not helpful. **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 08, 2019 **What do you like best about Oracle Siebel?** It usually works. It crashes frequently, but usually works. Seriously, I don't like anything best. There is nothing great about this service. It's so bad that my colleagues and I do everything possible to use it as little as possible. It's terrible. I've been here nine years and it's painful every morning when I have to sign into this system. **What do you dislike about Oracle Siebel?** Where should I start? First, it's terribly, an inexcusably slow. From the time I search a customer # or name it takes nearly 60 seconds for me to actually view the contract. Everything I need to see requires too many clicks, and each click requires me to wait as the system figures out what I just clicked. I don't have time to waste while waiting for a computer to think. I takes multiple clicks in multiple tabs for me to get all the info I need to understand the profile of my customer. It isn't linked to Outlook. This means it takes six separate mouse clicks, with subsequent waiting on each click, for me to attach an email to an activity. That's simply stupid. Don't want to waste more time on this review. **Recommendations to others considering Oracle Siebel:** Find something that actually meets end-user needs. Perhaps interview or pilot products with end-users before signing onto a product. Find something that integrates with Outlook. **What problems is Oracle Siebel solving and how is that benefiting you?** I need to know everything about my customer. Who are they? What is their practice area? How long have they been a customer? When was the last contract signed? Who signed it? Who uses the service? How often do they use it? What products are included in their subscription? What parts of the subscriptions are used or not used? What have been their latest interactions with reps from our company? ...What benefits have I realized? Hmm... after many painful minutes of clicking around to various places, I can usually get a decent profile of my customer. ### 5. So hard to use. **Rating:** 0.5/5.0 stars **Reviewed by:** Savannah H. | Enterprise (> 1000 emp.) **Reviewed Date:** August 14, 2019 **What do you like best about Oracle Siebel?** I didn’t like much. Was hard to use. Maybe a different one would be begger **What do you dislike about Oracle Siebel?** Small words, very old fashioned layout. **What problems is Oracle Siebel solving and how is that benefiting you?** customer information organization was the problem. it benefited slightly by organizing by simple means. ### 6. Clunky and Outdated **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2019 **What do you like best about Oracle Siebel?** I like how customizeable the CRM is and how much you can affect your own experience without changing the database. **What do you dislike about Oracle Siebel?** There are very few integrations available in the market and the interface is not clean. **Recommendations to others considering Oracle Siebel:** If you have highly customized needs and do not need integrations it should be serviceable. **What problems is Oracle Siebel solving and how is that benefiting you?** Ease of use is a huge issue with seibel, it takes a long time to onboard people. It does seem to be very customizeable though. ### 7. User Interface Clunky; Modifications Nearly Impossible **Rating:** 1.0/5.0 stars **Reviewed by:** KC B. | Logistics Sales Account Executive, Transportation/Trucking/Railroad, Mid-Market (51-1000 emp.) **Reviewed Date:** October 13, 2018 **What do you like best about Oracle Siebel?** Using Siebel as a CRM is nice in that it allows for a wide variety of information to be stored in one place. The search features also work well. **What do you dislike about Oracle Siebel?** My biggest complaint is how hard it is to edit an entry you've made in error, and how difficult it is to get rid of those entries. Our CRM is full of accounts and customers that are duplicates or created in error and it slows down the system to have so much junk in there needlessly. The search filters could also be much better, add more filter options. **Recommendations to others considering Oracle Siebel:** I think this might work better for a smaller company, or give more people admin privileges. Make sure to train employees on how to enter information and on what information cannot be easily deleted once entered. **What problems is Oracle Siebel solving and how is that benefiting you?** I guess it's a few steps above just having a spread sheet or something for the entire office. I appreciate the structure it gives to the notes we take as well as the automatic date and time stamping. I also appreciate that it ties activities to users and includes information I'd need to contact those users to follow up. ### 8. Oracle Siebel review **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Research | Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2019 **What do you like best about Oracle Siebel?** it only shows me my territory of accounts **What do you dislike about Oracle Siebel?** it is extremely slow and hard to navigate **What problems is Oracle Siebel solving and how is that benefiting you?** it provides me with my account information for each sales opportunity ### 9. CRM Despair **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2019 **What do you like best about Oracle Siebel?** I like seamless linking from Mobile account to desktop version. **What do you dislike about Oracle Siebel?** Awful interface, often very slow, freezes continually. When I submit samples, must do so multiple times. **Recommendations to others considering Oracle Siebel:** Do not adopt this product. **What problems is Oracle Siebel solving and how is that benefiting you?** Mobile CRM fine for sending samples, not much else. ### 10. Unless you are stuck with it don't use it **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2019 **What do you like best about Oracle Siebel?** Honesty nothing. It's terrible CRM software **What do you dislike about Oracle Siebel?** Clunky software, slow to load. Costs a fortune to customise. **Recommendations to others considering Oracle Siebel:** As Greenfield implementation look elsewhere **What problems is Oracle Siebel solving and how is that benefiting you?** It's used as a CRM and order tool but a pain to use ### 11. Cumbersome, Difficult to Use **Rating:** 0.5/5.0 stars **Reviewed by:** Lori M. | Director Of Development, Non-Profit Organization Management, Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2018 **What do you like best about Oracle Siebel?** The generated reports were laid out well, but getting the reports was a headache. **What do you dislike about Oracle Siebel?** The interface is hard to use. Limited customization options. Crashed often. **What problems is Oracle Siebel solving and how is that benefiting you?** Managing the second largest crm database in theworld ### 12. account executive **Rating:** 0.0/5.0 stars **Reviewed by:** Tareq A. | Senior Account Manager, Commercial Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Oracle Siebel?** the only thing I like but it has taken time to get use to is that it saves your work automatically **What do you dislike about Oracle Siebel?** Almost everything else. It is a very basic system **Recommendations to others considering Oracle Siebel:** Everything **What problems is Oracle Siebel solving and how is that benefiting you?** We adopted this software to replace salesforce. Which was a mistake ### 13. Siebel by requirement **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2018 **What do you like best about Oracle Siebel?** Its a place to store all my leads. I cant really think of what else to say. **What do you dislike about Oracle Siebel?** Almost everything. My company used siebel as our CRM and its a challenge on a daily basis. I get kicked off, things dont save if i click anything out of order, its dated, the UI/UX is garbage and more. We have an entire team who are tasked with optimizing Siebel and it never gets better. Theres so many tabs and buttons and actions that are literally never used and it barely integrates with anything. Siebel is the bane of my existence. **Recommendations to others considering Oracle Siebel:** Spend the extra $ and get salesforce. **What problems is Oracle Siebel solving and how is that benefiting you?** I am able to input and track my leads... ### 14. Old System **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Railroad Manufacture | Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2018 **What do you like best about Oracle Siebel?** You can view prior activity for customer accounts. We transition sales responsibility quickly, so it is helpful to have a comment field in place. **What do you dislike about Oracle Siebel?** The system is so old and outdated. I hate everything about it. There isn't even a simple search function. It is hard to maneuver. **Recommendations to others considering Oracle Siebel:** Don't do it! **What problems is Oracle Siebel solving and how is that benefiting you?** We use it to track our customer activity. Any sales contact we have with customers, we document it in this system. We also capture data and link it to a system call OBI. ### 15. Former Superuser Who Thinks It Can Do Better **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** February 22, 2018 **What do you like best about Oracle Siebel?** You are able to customize it to your specific organization's needs. It was great how we could use the data for reports in SAP BusinessObjejcts. **What do you dislike about Oracle Siebel?** A lot of my time spent in Siebel was fixing bugs/errors. Part of this was do to the rigidness of the CRM, the overall design, and the fact that it wasn't very intuitive. When I was part of the organization that was using Siebel, we were undergoing a lot of change from our sales offerings to hierarchy shifts. It was very costly/time consuming to reflect these changes in Siebel. **Recommendations to others considering Oracle Siebel:** If you are part of a dynamic organization I would consider Siebel's capacity to pivot and meet your changing needs. I strongly suggest using it with a business intelligence platform **What problems is Oracle Siebel solving and how is that benefiting you?** Good pipeline/revenue management. Siebel had a wealth of data that was great to work with once you exported it to Excel. ### 16. Siebel Review **Rating:** 0.5/5.0 stars **Reviewed by:** Diane P. | Enterprise (> 1000 emp.) **Reviewed Date:** April 06, 2018 **What do you like best about Oracle Siebel?** I like that it can be integrated with other systems. **What do you dislike about Oracle Siebel?** It is not a user friendly system. It also runs very slow because of the large amount of data that is stored. **What problems is Oracle Siebel solving and how is that benefiting you?** It is a one stop shop database ### 17. Been almost a year and still not live **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2018 **What do you like best about Oracle Siebel?** I haven't really found anything that I like yet. **What do you dislike about Oracle Siebel?** Pretty much everything about this company, its products and employees. **Recommendations to others considering Oracle Siebel:** Please do your due diligence and interview several companies before making a decision. We have found that there was a lot of "Bait and Switch" with this company and would change if we could. **What problems is Oracle Siebel solving and how is that benefiting you?** We have been trying to upgrade our computer system from QB Enterprise Wholesale to Oracle's NetSuite, but it's been nothing but a headache. Things they told us would work for us (ie, being able to get full item descriptions with bin numbers on our handheld scanners, having a sandbox to play with so employees are used to the system) don't work and/or are suddenly not included and they say things like "Well, not of our other companies have needed that". They are very frustrating to work with. ### 18. Oracle Siebel - not a salesperson's best friend **Rating:** 1.0/5.0 stars **Reviewed by:** Michael S. | National Account Executive, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2017 **What do you like best about Oracle Siebel?** I liked that my company is getting rid of this difficult to use software and switching to an easier to use software for us to employ. **What do you dislike about Oracle Siebel?** Everything, this software to interact well with our CRM, so it required multiple input of information, and when we had an upgrade of the system, it often crashed or deleted previously input information. **Recommendations to others considering Oracle Siebel:** Make interacting with other CRM software more compatible. **What problems is Oracle Siebel solving and how is that benefiting you?** We used Siebel to generate contract and billing for our services, no benefits have been realized that I have noted because it has caused multiple headaches as input of company names/addresses etc did not translate from our CRM to Siebel. ### 19. Archaic **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Enterprise (> 1000 emp.) **Reviewed Date:** January 08, 2018 **What do you like best about Oracle Siebel?** nothing - using an old version. What I do like is the reporting capabilities, which are fairly straightforward. **What do you dislike about Oracle Siebel?** Old version, customized, not state-of-the-art, no automation. The version we are using does not have any cloud capabilities and we are reliant on an IT staff to administer and maintain the platformLooking forward to new tools in 2018 **Recommendations to others considering Oracle Siebel:** I can't speak to the latest versions, which I hope keep up with the industry standards on cloud bvased solutions **What problems is Oracle Siebel solving and how is that benefiting you?** it does the job, but with much manual override. We are able to manage our email campaigns but post-email tasks such as reporting are not intuitive and somewhat difficult - moreso than smaller packages ### 20. Very disappointing performance **Rating:** 1.0/5.0 stars **Reviewed by:** Pedro N. | Cloud Applications - Support Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** January 10, 2018 **What do you like best about Oracle Siebel?** It was a very very widely customisable platform. **What do you dislike about Oracle Siebel?** Implementation that we had was slow enough to discourage most of the users from mostly all departments involved. **Recommendations to others considering Oracle Siebel:** Either find a different tool or, at least, a good implementation partner. **What problems is Oracle Siebel solving and how is that benefiting you?** Integrating several process and improving teams collaboration and information exchange. ### 21. Better CRM systems out there **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 14, 2018 **What do you like best about Oracle Siebel?** That it gave us a place to track donor gifts in one central location. **What do you dislike about Oracle Siebel?** It is not as adaptable as other CRMS (ie Salesforce) and did not allow us to set up to fit varying needs in the organization. **What problems is Oracle Siebel solving and how is that benefiting you?** The need to track donor data in one central location. The main benefit is having that data tracked in a system. ### 22. Not user friendly - not compatible with other products. **Rating:** 0.0/5.0 stars **Reviewed by:** Chad F. | Senior Associate, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2017 **What do you like best about Oracle Siebel?** Querying the data. Able to save Pre-Defined Queries. Has very out of the box CRM functionality. **What do you dislike about Oracle Siebel?** The UI, not user-friendly at all. Unable to run reports or queries through Service Requests to pull in Activity information. Not compatible with many soft phone applications. Very outdated software. Records save just by 'clicking-off' the cell. This creates a huge problem with accidental updates. **What problems is Oracle Siebel solving and how is that benefiting you?** N/A ### 23. Antiquated CRM with slow to release updates **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2017 **What do you like best about Oracle Siebel?** Out of the box Siebel does offer a standard structure to it's CRM. Has all the objects you would expect for a CRM. **What do you dislike about Oracle Siebel?** Difficult to make changes administratively and requires downtime to publish changes. Has not kept up with competition. **Recommendations to others considering Oracle Siebel:** Switch to Salesforce or Dynamics, or any other cloud based CRM that focusing on innovation. **What problems is Oracle Siebel solving and how is that benefiting you?** Tried to replace an internal system with a third party system. The primary problem we ran into was trying to fit an internal system AS IS into a system designed to be CRM first.Custom integrations do not play well with other systems. ### 24. Software confusing and not user friendly **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2018 **What do you like best about Oracle Siebel?** Saving queries for frequent leads list and activities **What do you dislike about Oracle Siebel?** Everything else - Lead generation, account applications **What problems is Oracle Siebel solving and how is that benefiting you?** None ### 25. If they care to better their software... **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2017 **What do you like best about Oracle Siebel?** There is nothing I like about it, sorry. **What do you dislike about Oracle Siebel?** It's more complicated than it has to be. **Recommendations to others considering Oracle Siebel:** When your putting information in, and you need to go back and correct it, you've made this impossible. It's easier to just start completely over, and that's ridiculous. **What problems is Oracle Siebel solving and how is that benefiting you?** I'm not solving anything, as a matter of fact, if it wasn't for the fact it's company policy, we are forced to use the crm, I wouldn't use it at all. I have used programs like top producer, and dot loop, and they are efficient, reliable, straight to the point, and visibly simple to use. ### 26. Old and outdated solution **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2017 **What do you like best about Oracle Siebel?** Siebel is powerful and has a lot of potential **What do you dislike about Oracle Siebel?** Unless you are a huge company and don't plan on modifying the software from Base, it's a pretty good product. Unfortunately, not many people fall into both those categories **Recommendations to others considering Oracle Siebel:** Don't do it. **What problems is Oracle Siebel solving and how is that benefiting you?** It's a very robust CRm solution. However, other solutions (like Salesforce) are much more scalable ### 27. CRM **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** November 17, 2017 **What do you like best about Oracle Siebel?** it gets the job done but is bare minimum **What do you dislike about Oracle Siebel?** the look is old school and it is outdated **What problems is Oracle Siebel solving and how is that benefiting you?** tracking customer activity on our research portal, scheduling services, managing pipeline and forecasts. ### 28. It is hard to think up a less intuitive and cumbersome product **Rating:** 1.0/5.0 stars **Reviewed by:** Dan W. | Solutions Consultant, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** July 13, 2017 **What do you like best about Oracle Siebel?** It can be useful to aggregate consultant data in the field. **What do you dislike about Oracle Siebel?** The UI is a disaster. It crashes with quite a lot of frequency. It is not easy to import my own data into the program. I have to do so in a rote fashion. **What problems is Oracle Siebel solving and how is that benefiting you?** Logging our customer interactions and opportunities ### 29. Siebel nightmares **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** December 19, 2017 **What do you like best about Oracle Siebel?** Nothing really at all. I guess I like that it knows my name. **What do you dislike about Oracle Siebel?** A very cumbersome CRM, that isn’t consistent across the platform. Saving an item should be consistent across the board. **What problems is Oracle Siebel solving and how is that benefiting you?** Lead management, calendar Managment. ### 30. Implementation on a large scale was a real problem **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Internet | Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2017 **What do you like best about Oracle Siebel?** It consolidated a lot of processes that formerly required a variety of different custom softwares and plenty of emails to be sent to different people. The information is visible at once and the CRM process becomes consolidated (in theory) in one SaaS-type interface. **What do you dislike about Oracle Siebel?** The implementation of this was challenging to begin with, but once it's there, it should work. What we got was maybe an alpha-version at best, with the users who depend on it to make a living being the beta-testers. Where to start with the problems? Some key points: - Extreme lag in the SaaS-interfact. You click, it freezes for 0.5 seconds, then the button reacts. This is not for major commands but for every single tab or ok button inside of a tab. - Extremely unintuitive and confusing. This only applies to our custom product for the company... granted, it's a complex process... but then why let the user see the 150 options all at once instead of guiding them through it? There is a very specific order in which products have to be added, configured and priced out for contract generation, and that order is so cryptic and unintuitive that we all received step-by-step manuals - which became impossible to follow or even get back to once you accidentally skipped a step. Our firm had two "champions" who taught others how to input orders in the CRM, and they were assisting people for hours every day, months after the CRM was implemented. I have never experienced such unintuitive order input with any of the CRMs and softwares I have used in my professional life. **Recommendations to others considering Oracle Siebel:** If you feel like you want to relieve SaaS solutions the way they looked in the year 2003, then go for Siebel. It will make you feel nostalgic with its antiquated looks, input lag, and unintuitive interface. That being said, more modern CRMs such as Hubspot are also anything but perfect (frequent interface changes, not much customization), so you will carefully have to evaluate what is really the best for your company's individual needs, as mundane as that sounds. As much as I was annoyed by Siebel, I also don't think Hubspot or SugarCRM could have done the job of consolidating dozens of legacy systems into one custom CRM. I am not saying Siebel is great (it's not), but it may be the only suitable solution on the market for some complex or large-scale CRM needs at the moment. **What problems is Oracle Siebel solving and how is that benefiting you?** - It consolidated a large amount of legacy softwares into one process, despite all the problems ### 31. So Much Data, So Little Time **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Research | Enterprise (> 1000 emp.) **Reviewed Date:** December 21, 2016 **What do you like best about Oracle Siebel?** The tool is very customizable for whatever needs your salesforce has. I personally use it to send customers samples of my products, and that is helpful. There's also the ability to export contact info to Excel, which is good. **What do you dislike about Oracle Siebel?** It is by far the slowest CRM software that I have ever used. The site 'times-out' all of the time. It's so hard to de-duplicate contacts. It's customizable as far as your needs, but views are not customizable. To get to "my opportunities" I have to click twice, drop down, click again, and then sort. Very time-consuming. **What problems is Oracle Siebel solving and how is that benefiting you?** Trying to track the stage of an opportunity. ### 32. Old fashioned and hard to use **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2017 **What do you like best about Oracle Siebel?** I am not a fan of this program at all... **What do you dislike about Oracle Siebel?** It is extremely old fashioned and difficult to use. Everything looks like it was designed in the 70's. **What problems is Oracle Siebel solving and how is that benefiting you?** I am trying to sell more. ### 33. Found Siebel User Interface and Reporting to be Cumbersome **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2016 **What do you like best about Oracle Siebel?** The list is short. After having used Sales force for three months, I can't think of anything I like in comparison. **What do you dislike about Oracle Siebel?** Too Clunky to use, Reporting was difficult. We had no mobile capability **What problems is Oracle Siebel solving and how is that benefiting you?** The biggest business problem we were trying to solve was user adoption. We never got there. I have seen an increase in user adoption since switching to SalesForce because of ease of use and mobile capability. ### 34. Ol Siebel User **Rating:** 1.0/5.0 stars **Reviewed by:** Steve E. | Account Manager, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2016 **What do you like best about Oracle Siebel?** I really liked the oppty management feature within Siebel CRM. I used to compete against Siebel when I was at Clarify **What do you dislike about Oracle Siebel?** our Siebel instance was a global deployment and very large file. The performance was the think I disliked most about Siebel CRM **Recommendations to others considering Oracle Siebel:** yes **What problems is Oracle Siebel solving and how is that benefiting you?** I was able to realize forecast accurracy while using Siebel CRM. The forecasting component was very beneficial ### 35. HATED IT! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** September 22, 2016 **What do you like best about Oracle Siebel?** i strongly disliked it. the workflow was not good and it was not intuitive at all. **What do you dislike about Oracle Siebel?** the product is not intuitive at all. it was like driving an old beat up pinto, and not in a cool old car kind of way. experience with Siebel was terrible. **Recommendations to others considering Oracle Siebel:** My recommendation would be not use siebel, and to look into other CRMs. Thankfully, June 1, 2016 we went live with a different solution and it is wonderful. Siebel is terrible. **What problems is Oracle Siebel solving and how is that benefiting you?** i saw no value in the product. Suppose to be more efficient, was not, I did not have a good experience. ### 36. CRM Frankenstein **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2016 **What do you like best about Oracle Siebel?** Very detailed interface. Good for some aspects of a business like contract admin or transaction management. Audit trail is a good feature and helpful when looking back on deals. **What do you dislike about Oracle Siebel?** Too confusing and cumbersome. Not a sales pipeline tool in it's current state. Once you make edits to the platform updating becomes very difficult. Cannot use it outside of IE. If you need it be secure no way to have it on a mobile or tablet device. **What problems is Oracle Siebel solving and how is that benefiting you?** CRM, customer care, data management, transaction management, contract admin. Some benefits to back office at the expense of the front office. ### 37. Siebel - is there anything better? **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2014 **What do you like best about Oracle Siebel?** I don't really like Siebel, I feel like they have me by the throat. **What do you dislike about Oracle Siebel?** It is cumbersome and requires significant investment from very expensive consultants to customize to my needs. THeir "verticals" leave a lot to be desired. Siebel has so many crossfuntional battles that I wonder sometimes if they are focused on me as a customer, or winning their internal political battles. **What problems is Oracle Siebel solving and how is that benefiting you?** Business process for call centers -- and I suppose that's good, but it is so costly to make the smallest changes. ### 38. After 14 years, it's good bye Siebel **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2013 **What do you like best about Oracle Siebel?** Business services, integration objects, web services. Long upgrades enrich consultants and contractors. **What do you dislike about Oracle Siebel?** Overly complex data model; long, demanding upgrades provide little incremental functionality for users. Forced migration to SIA. Clearly an end of life product. **Recommendations to others considering Oracle Siebel:** You really owe it to yourself to consider Salesforce. The camaraderie and openness of their cloud community blows away Oracle. Oracle's various "on demand" CRMs products are not the same as Siebel classic. In my opinion, Oracle is using a shotgun approach to CRM. But don't listen to me, listen to my former clients. Of the 10 companies I worked Siebel at, all but two have pulled it out, or significantly reduced its footprint. ### 39. Complex and Outdated **Rating:** 1.0/5.0 stars **Reviewed by:** Neil P. | Global Head of Customer Systems - Hive, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** November 28, 2012 **What do you like best about Oracle Siebel?** Good workflow capability and quite flexible in terms of customisation. Lots of industry-specific support, which is good if it exactly fits requirements (rare). Extensive data model which is good if it matches customer requirements. **What do you dislike about Oracle Siebel?** Siebel is effectively a 'data model out of the box'. It often takes more time reverse-engineering what is there to see it it fits requirements, than it would take to define and configure it in more modern platforms like Salesforce.com. It is also not very stable or performant, and requires the purchase of hardware as it is an on-premise platform. It is also a significant upfront investment. **Recommendations to others considering Oracle Siebel:** Since Oracle have released their Fusion applications and purchased RightNow CX, Siebel likely has a limited future. It is based on old, on-premise technology which has now been superseded by the aformentioned Oracle products and 'Cloud' players like Salesforce.com. ### 40. Agrre with other reviewers - outdated, difficult, limited, needs to be put out to pasture **Rating:** 1.0/5.0 stars **Reviewed by:** Tim P. | Health & Life Sciences Solution Design Consultant/Domain Expert, Research, Mid-Market (51-1000 emp.) **Reviewed Date:** December 18, 2012 **What do you like best about Oracle Siebel?** It is very hard to find anything complimentary to put in this category. Seriously. I do not wish to offend anyone, and hope I don't get flamed, but I would rather use a paper rolodex than this product. **What do you dislike about Oracle Siebel?** Almost everything. Hard to use, very outdated interface, expensive. We trialled for 2 months, then dropped it (for SugarCRM) **Recommendations to others considering Oracle Siebel:** Recommendations to others considering this product? Don't. Just don't. Try MS Dynamics CRM if you want power and extensibility, SFDC if you have a lot of money and don't need to capitalize the cost (SFDC is cloud only), Sugar or something like it if you have no cash. ### 41. Yeah, not so much. **Rating:** 1.0/5.0 stars **Reviewed by:** Jim S. | Strategic Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2013 **What do you like best about Oracle Siebel?** Not much to like... so old school. **What do you dislike about Oracle Siebel?** This is not fun to use, requires a lot of care and feeding and if you want to change the way it works for your business get out your wallet. **Recommendations to others considering Oracle Siebel:** Consider a modern CRM. ### 42. Consider Other CRMs **Rating:** 0.5/5.0 stars **Reviewed by:** Erich R. | Co-founder & CSO, Internet, Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2012 **What do you like best about Oracle Siebel?** This was a good choice many years ago, however, there are now much better solutions for CRM nowadays. Many businesses have successfully implemented and run this solution, however, I consult in this space, and have not heard of a single customer in the past 5 years preparing to implement this. **What do you dislike about Oracle Siebel?** Old software, old technology. Not worth considering as an option. **Recommendations to others considering Oracle Siebel:** Consider Microsoft Dynamics or Salesforce.com CRM. These are much better more scalable options for small and large businesses alike. ### 43. old, big heavy software. **Rating:** 1.0/5.0 stars **Reviewed by:** Kryz O. | Global Partner PreSales and Technical Enablement , Enterprise (> 1000 emp.) **Reviewed Date:** December 27, 2012 **What do you like best about Oracle Siebel?** Siebel used to be the big hitter for CRM. It is functionly rich, however take a lot of services to get setup **What do you dislike about Oracle Siebel?** However the costs for implementing are far out weighed (by todays standards) compared to the benefits. A SaaS or even on premmise CRM can be setup and running in a lot less time **Recommendations to others considering Oracle Siebel:** look at a modern CRM like SFDC, or even Microsoft or Sage for on premise. ## Oracle Siebel Discussions - [What language is Siebel written in?](https://www.g2.com/discussions/14743-what-language-is-siebel-written-in) - 3 comments, 2 upvotes - [What's the best way to practice the navigation in the software?](https://www.g2.com/discussions/what-s-the-best-way-to-practice-the-navigation-in-the-software) - 1 comment, 1 upvote - [What is Oracle Siebel used for?](https://www.g2.com/discussions/what-is-oracle-siebel-used-for) - 1 comment - [View Oracle Siebel pricing details and edition comparison](https://www.g2.com/products/oracle-siebel/reviews?filters%5Bnps_score%5D%5B%5D=1§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+22%3A09%3A47+-0500&secure%5Bsession_id%5D=97f6d566-9efb-47db-88bb-c3fa1a3eed34&secure%5Btoken%5D=5daa2d832e42138df1ed91a1d87eeca0c9841d9405cf6c8c71aa23681226e62c&format=llm_user) ## Oracle Siebel Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Oracle E-Business Suite](https://www.g2.com/products/oracle-e-business-suite/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) ## Oracle Siebel Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top Oracle Siebel Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,690 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,302 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - 4.1/5.0 (2,841 reviews)