--- title: Oracle Siebel Reviews meta_title: 'Oracle Siebel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 467 reviews by the users' company size, role or industry to find out how Oracle Siebel works for a business like yours. aggregate_rating: rating_value: 3.5 review_count: 467 scale: '5' date_modified: '2026-08-04' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Oracle Siebel Reviews **Vendor:** Oracle **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 3.5/5.0 **Total Reviews:** 467 ## About Oracle Siebel The world's most complete customer relationship management (CRM) solution, Oracle's Siebel CRM helps organizations differentiate their businesses to achieve maximum top-and bottom-line growth. Why Oracle? Siebel delivers a combination of transactional, analytical, and engagement features to manage all customer-facing operations. With solutions tailored to more than 20 industries, Siebel CRM delivers comprehensive on premise and on demand CRM solutions that are tailored industry solutions with ole-based customer intelligence and pre-built integration. ## Oracle Siebel Pros & Cons **What users like:** - Users find Oracle Siebel **easy to use** , facilitating seamless integration into daily workflows and training. (6 reviews) - Users find the **easy setup** of Oracle Siebel to be time-efficient and beneficial for daily business operations. (4 reviews) - Users appreciate the **robust features** of Oracle Siebel, making customer management and business activities seamless and efficient. (4 reviews) - Users value the **seamless integration** of Oracle Siebel, enhancing daily workflows and customer management efficiently. (4 reviews) - Users praise the **responsive customer support** of Oracle Siebel, enhancing their overall experience and productivity. (3 reviews) - Users love the **easy customization** options of Oracle Siebel, enhancing user experience and adaptability for diverse needs. (3 reviews) - Users commend the **robust customer management features** of Oracle Siebel for enhancing workflow and business efficiency. (2 reviews) - Lead Management (2 reviews) - Reporting (2 reviews) - Seamless Integration (2 reviews) **What users dislike:** - Users struggle with the **steep learning curve** of Oracle Siebel, making initial usage challenging and time-consuming. (4 reviews) - Users face **connectivity issues** when accessing Oracle Siebel in the field, affecting data retrieval and speed. (2 reviews) - Users find Oracle Siebel's **high complexity** challenging initially, requiring time and upgrades to navigate efficiently. (2 reviews) - Users occasionally face **unusable system issues** with Oracle Siebel, which can disrupt their experience significantly. (1 reviews) - Users find Oracle Siebel **expensive** , making it challenging for small enterprises to invest in its implementation and usage. (1 reviews) - Users find the **steep learning curve** of Oracle Siebel challenging, requiring significant expertise and resources for effective use. (1 reviews) - Users report **integration issues** with Oracle Siebel, leading to errors and slow loading between pages. (1 reviews) - Not Intuitive (1 reviews) - Performance Issues (1 reviews) - Search Issues (1 reviews) ## Oracle Siebel Reviews ### 1. Found Siebel User Interface and Reporting to be Cumbersome **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** September 23, 2016 **What do you like best about Oracle Siebel?** The list is short. After having used Sales force for three months, I can't think of anything I like in comparison. **What do you dislike about Oracle Siebel?** Too Clunky to use, Reporting was difficult. We had no mobile capability **What problems is Oracle Siebel solving and how is that benefiting you?** The biggest business problem we were trying to solve was user adoption. We never got there. I have seen an increase in user adoption since switching to SalesForce because of ease of use and mobile capability. ### 2. Ol Siebel User **Rating:** 1.0/5.0 stars **Reviewed by:** Steve E. | Account Manager, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** October 06, 2016 **What do you like best about Oracle Siebel?** I really liked the oppty management feature within Siebel CRM. I used to compete against Siebel when I was at Clarify **What do you dislike about Oracle Siebel?** our Siebel instance was a global deployment and very large file. The performance was the think I disliked most about Siebel CRM **Recommendations to others considering Oracle Siebel:** yes **What problems is Oracle Siebel solving and how is that benefiting you?** I was able to realize forecast accurracy while using Siebel CRM. The forecasting component was very beneficial ### 3. I expected more from Oracle **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Investment Banking | Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2016 **What do you like best about Oracle Siebel?** The structure to register the costumer tracking is very well. **What do you dislike about Oracle Siebel?** The software is not easy for basic users and It's easy to make a mistake when someone writes or does "click" on a option. **What problems is Oracle Siebel solving and how is that benefiting you?** The costumer tracking is fine but tedious. ### 4. Pulling Invoices, monthly Purchase Journals, & Active Tenant Reports **Rating:** 3.5/5.0 stars **Reviewed by:** Tess V. | Administrative Marketing Assistant, Real Estate, Enterprise (> 1000 emp.) **Reviewed Date:** September 26, 2016 **What do you like best about Oracle Siebel?** How quickly the reports are able to be submitted and returned **What do you dislike about Oracle Siebel?** Re-enter all details individually each time I run a report, especially when running the same report repeatedly. **Recommendations to others considering Oracle Siebel:** Attend a training **What problems is Oracle Siebel solving and how is that benefiting you?** Providing invoices to send to clients in order to receive payment; updating the list of all active tenants at our centers; sending updated information to mall marketing and property managers ### 5. Nice powerful CRM **Rating:** 3.5/5.0 stars **Reviewed by:** Ankit G. | Principal Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** August 11, 2016 **What do you like best about Oracle Siebel?** Robustness and versatility, customizability, User access management. Provides various ways to store and access data across an enterprise platform. **What do you dislike about Oracle Siebel?** Documentation and examples could be more better with nice customer support. **What problems is Oracle Siebel solving and how is that benefiting you?** mainly we are integrating, migrating data to and forth between various systems. Oracle sieble is one of them. ### 6. HATED IT! **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** September 22, 2016 **What do you like best about Oracle Siebel?** i strongly disliked it. the workflow was not good and it was not intuitive at all. **What do you dislike about Oracle Siebel?** the product is not intuitive at all. it was like driving an old beat up pinto, and not in a cool old car kind of way. experience with Siebel was terrible. **Recommendations to others considering Oracle Siebel:** My recommendation would be not use siebel, and to look into other CRMs. Thankfully, June 1, 2016 we went live with a different solution and it is wonderful. Siebel is terrible. **What problems is Oracle Siebel solving and how is that benefiting you?** i saw no value in the product. Suppose to be more efficient, was not, I did not have a good experience. ### 7. CRM Frankenstein **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2016 **What do you like best about Oracle Siebel?** Very detailed interface. Good for some aspects of a business like contract admin or transaction management. Audit trail is a good feature and helpful when looking back on deals. **What do you dislike about Oracle Siebel?** Too confusing and cumbersome. Not a sales pipeline tool in it's current state. Once you make edits to the platform updating becomes very difficult. Cannot use it outside of IE. If you need it be secure no way to have it on a mobile or tablet device. **What problems is Oracle Siebel solving and how is that benefiting you?** CRM, customer care, data management, transaction management, contract admin. Some benefits to back office at the expense of the front office. ### 8. Data analyst **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** January 25, 2017 **What do you like best about Oracle Siebel?** Ease of use and consistent helpful upgrades and updates **What do you dislike about Oracle Siebel?** Sometimes cumbersome to make changes while in the process **Recommendations to others considering Oracle Siebel:** Persistence **What problems is Oracle Siebel solving and how is that benefiting you?** Organizing and interpreting large data sets to problem solve ### 9. Used to manage worldwide support for complex products **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2016 **What do you like best about Oracle Siebel?** Ease of use. Initial investment and customizing Siebel to integrate with our own products as well as with Oracle right now paid off - **What do you dislike about Oracle Siebel?** difficult to customize - upgrading with customization, issues with browser compatibility **What problems is Oracle Siebel solving and how is that benefiting you?** Accurate tracking of customer service requests, Tied into Right now providing very helpful and complex reports ### 10. Easy to get the customer issue status, description, and access to knowledgebase **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2016 **What do you like best about Oracle Siebel?** Easy to track customer support requests, responses etc **What do you dislike about Oracle Siebel?** User interface could improve to be more user friendly, could be internal usage, and may not be Seibel limitation. **Recommendations to others considering Oracle Siebel:** One of the best tools to track and manage customer communications **What problems is Oracle Siebel solving and how is that benefiting you?** Tracking issues customers have with our products, prioritize, manage responses etc ### 11. Data - A Science **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Enterprise (> 1000 emp.) **Reviewed Date:** January 18, 2017 **What do you like best about Oracle Siebel?** The ability to consiidate data and develop analytics to run the business **What do you dislike about Oracle Siebel?** The number of people it takes to manage the system **What problems is Oracle Siebel solving and how is that benefiting you?** CFO reviews Revenue management Pricing Optimization ### 12. Allows for complex analytics but feels outdated **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** January 24, 2017 **What do you like best about Oracle Siebel?** The ability to create complex data analytics, ease of use, configurability **What do you dislike about Oracle Siebel?** The system feels outdated and tends to crash **What problems is Oracle Siebel solving and how is that benefiting you?** Budgeting, marketing solutions ### 13. Comprehensive product platform **Rating:** 4.5/5.0 stars **Reviewed by:** Prasanna K. | Global Practice Director – After Market Group, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** October 04, 2016 **What do you like best about Oracle Siebel?** Deep feature rich for managing field service and warranty processes. Product is robust and scales well **What do you dislike about Oracle Siebel?** UI can be enhanced to meet more modern easy to use look **What problems is Oracle Siebel solving and how is that benefiting you?** After market for manufacturers in terms of monetizing and streamlining processes ### 14. Overall a pleasing experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2016 **What do you like best about Oracle Siebel?** The analytics page looks very clean and is pretty easy to use. **What do you dislike about Oracle Siebel?** tracking each item is a bit hard. I would wish for a more simplisitc layout here. **What problems is Oracle Siebel solving and how is that benefiting you?** We managed to analyze what sells out fast and what tends to stay in stock longer. Making decisions on what item we should pursue to produce and sell got easier. ### 15. ERP at its best **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 28, 2016 **What do you like best about Oracle Siebel?** Coverage of modules and functions. It's a product for every persona in the enterprise functions today **What do you dislike about Oracle Siebel?** User experience. I strongly believe Oracle and Siebel should take a giant leap on UX design of their products **Recommendations to others considering Oracle Siebel:** If you are looking for coverage of modules - here is our choice **What problems is Oracle Siebel solving and how is that benefiting you?** Business enterprise functions. Huge benefits on all functions - Order management, purchasing, WIP etc ### 16. Great office product. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Logistics and Supply Chain | Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2016 **What do you like best about Oracle Siebel?** This Oracle Siebel is a great product. This has all my company needs for sales analytic. This helps my call center and the sales portal **What do you dislike about Oracle Siebel?** I wish i had the drag and drop but over all this is a great product. **Recommendations to others considering Oracle Siebel:** This is a great product to use for your company if you need it for sales analytic. **What problems is Oracle Siebel solving and how is that benefiting you?** We track our sales and it help with our marketing management. ### 17. Siebel CRM outdated **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2016 **What do you like best about Oracle Siebel?** I am not much expert for this product. I have used for few module like bill summary, campaign management and customer information. Easy to understand. **What do you dislike about Oracle Siebel?** Cost is high compared to other products like salesforce which come in low cost with more features. **What problems is Oracle Siebel solving and how is that benefiting you?** I was using it for my client. Their customer's information we used to manage using siebel CRM. ### 18. Used Siebel for sales and service for 10 years **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2016 **What do you like best about Oracle Siebel?** It was a comprehensive solution that covered so many aspects of the business with rich data. **What do you dislike about Oracle Siebel?** It wa complicated to use and the sales reps didn't like it and wouldn't use it. **Recommendations to others considering Oracle Siebel:** need strong admin support **What problems is Oracle Siebel solving and how is that benefiting you?** MOved to Sales Cloud and are seeing faster adoption and engagement with the sales reps. ### 19. For an Oracle user - Siebel is a good choice **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** September 21, 2016 **What do you like best about Oracle Siebel?** It's familiar - we've been using it for years. Reporting is pretty straightforward. **What do you dislike about Oracle Siebel?** Lack of a good mobile interface, but that may simply be the way that my company has implemented the software. Integrate well with our Oracle systems **Recommendations to others considering Oracle Siebel:** For an Oracle user, Seibel provides good CRM capability **What problems is Oracle Siebel solving and how is that benefiting you?** Forecasting, tracking pipeline, tracking sales activity and contacts. ### 20. Best Option For A Hosted CRM **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** July 21, 2016 **What do you like best about Oracle Siebel?** It handles complexity very well, so it's suited to organizations with a large customer base. **What do you dislike about Oracle Siebel?** Granting access to other users is not intuitive and not granular at all. **Recommendations to others considering Oracle Siebel:** It's most useful when you have a large customer base. Those of you with smaller numbers may benefit from a less involved solution **What problems is Oracle Siebel solving and how is that benefiting you?** We use its research and direct email capabilities and use it to target specific groups of potential students. ### 21. Loved this **Rating:** 5.0/5.0 stars **Reviewed by:** Pam J. | Owner/Designer, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** June 08, 2016 **What do you like best about Oracle Siebel?** I loved how easily this program to salesmen vested into using the program... made my job as an administrator so much easier. **What do you dislike about Oracle Siebel?** i would have liked users to be able to customize views a bot more so they would check in more often. **What problems is Oracle Siebel solving and how is that benefiting you?** day to day billing, sales orders and customer management ### 22. Oracle's Siebel CRM Technology provides the server framework to support Siebel Applications **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2016 **What do you like best about Oracle Siebel?** Oracle's Siebel CRM Technology provides the server framework to support Siebel Applications. It delivers solutions for: Development, Diagnostic, Integration, Productivity, and Mobile services. We love this product **What do you dislike about Oracle Siebel?** Its is very easy to integration and productivity scale able accurate and excellent **Recommendations to others considering Oracle Siebel:** N/A **What problems is Oracle Siebel solving and how is that benefiting you?** We use it for mobile applications and very easy to use this product mobile based application ### 23. Review of Siebel Database **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 19, 2016 **What do you like best about Oracle Siebel?** The database is easy enough to use, and navigate. From a customer service and order perspective it seems to function as necessary. **What do you dislike about Oracle Siebel?** It does not always integrate well with a lot of other products that we utilize, which would be great for us. **What problems is Oracle Siebel solving and how is that benefiting you?** Storing customer records, orders, asset data. ### 24. Siebel CRM **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2016 **What do you like best about Oracle Siebel?** The fact that it can be integrated with anything. I have worked as a developer and as a Siebel admin and found it very interesting to work on. **What do you dislike about Oracle Siebel?** The UI. It's too old for such an awesome CRM. **What problems is Oracle Siebel solving and how is that benefiting you?** Was using it as a CRM for policy documents, users, etc. ### 25. Customer/Lead information right at your fingertips **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** August 25, 2015 **What do you like best about Oracle Siebel?** The tab layout is very easy to use and there is some customization available which our company does use. **What do you dislike about Oracle Siebel?** We do have integration with Eloqua but it doesn't always seem to work - this may not be a Siebel issue, but something on our end. Because I work with leads for current customers, a good amount of leads seem to get held from the system because perhaps the customer viewed a webinar the day before (which creates a lead). If the customer reaches out to us specifically looking to purchase something, it's frustrating when their request is delayed because that lead is held from the system (only one open lead at a time). I would really like to see where leads are aggregated so if they watch a webinar, then download and item, then call in for additional information, all of that activity is just listed and isn't held from the system until a previous lead is rejected or moves forward. **What problems is Oracle Siebel solving and how is that benefiting you?** Trying to really see the lifecycle of leads and have a grasp of the pipeline through the sales funnel ### 26. Tons of Features For Sales/ Service/ Marketing & Everything CRM! **Rating:** 3.5/5.0 stars **Reviewed by:** Sunil M. | Principal - Business Consulting, Management Consulting, Enterprise (> 1000 emp.) **Reviewed Date:** March 18, 2015 **What do you like best about Oracle Siebel?** The breadth of specialist functionality that Oracle Siebel CRM software provides is simply awesome. It is rich in features in all the CRM functional areas ( also called Horizontal applications) such as Sales, Service, Marketing, Call Center, Field Service, Products & Pricing, eSales, eService and it has niche vertical Industry applications for say Auto Industry ( Siebel Automotive), Telecom Industry ( Siebel Communications & Media), High Tech Discreet Manufacturing ( Siebel HTDM) to name a few. No other CRM software has such rich features for such a large number of functional and Industry applications. **What do you dislike about Oracle Siebel?** The super rich functionality has its negatives. Unless people know what to do with these features, they become very easily disoriented, confused and think of the applications as heavy and complex from usability perspective, If there is only one way to do a task everyone feels comfortable, if there are 5 ways and you are not an expert then it is easy to get lost or frustrated. Good user training and good implementation will go a long way in overcoming these challenges. A good implementer will make sure to just make available the most optimal one way to do a task for average users while experts can have access to all the rich functionality they can handle. **Recommendations to others considering Oracle Siebel:** The cloud software i.e. Sales Force Dot Com must be evaluated when you are considering Oracle Siebel. If you have complex business rules to implement then Oracle Siebel is the answer, if you are looking to get CRM up and running fast without much initial investment in a pay as you go model, SFDC would be the right product to go for. It is easy to configure and administer but also lacks deeper, complex business functionality. **What problems is Oracle Siebel solving and how is that benefiting you?** On many occasions I have seen the product saving millions of dollars in per year revenue or cost by simply automating everyday tasks, cutting down inefficiencies and reducing the cycle time for sales transactions, service transactions, order processing etc. ### 27. Oracle Siebel CRM **Rating:** 3.5/5.0 stars **Reviewed by:** Satish L. | Senior Technology Architect - CRM, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2015 **What do you like best about Oracle Siebel?** I have used Siebel since 2002 and I am very old timer. Its very good enterprise application where you have tons of functionality and customizable based on client needs.I have deployed more than 20 applications so far and I can guarantee that there is no CRM product out there which is stable more than Siebel. Best fit for different verticals and related business. So many different modules Siebel has that helps customers. **What do you dislike about Oracle Siebel?** When Firefox browser era came out ( in 2004-2005) and IE user shares were declining that time Siebel should have learnt and made cross browser compatible application. Thats biggest mistake done by Siebel on not following the leads. Now we have Open UI but still its too buggy. Licensing should have been simpler. **Recommendations to others considering Oracle Siebel:** I am seriously doubtful on this. Oracle Siebel entered in market with Cross browser compatibility too late and I can vouch on this point, as damage to product is already done. Wish they had invested more in R&D and look around what customers want. Again, this is based on my 12 years of experience with Siebel. I still love Siebel CRM and its one of the best CRM software to date. Hope Siebel will come back with big bang. **What problems is Oracle Siebel solving and how is that benefiting you?** Customer Service, Marketing automation and Sales. ### 28. Oracle Siebel OPEN UI **Rating:** 5.0/5.0 stars **Reviewed by:** Pinank K. | Siebel Tech Lead, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2015 **What do you like best about Oracle Siebel?** it is definitely a great direction that Oracle took after acquiring Siebel. the UI is now more pleasing to the eyes and browser independent. one can work miracles to the UI if they know css, jquery and html. **What do you dislike about Oracle Siebel?** installation process . seems like they released the product in a hurry and each version has quite a few bugs that one has to live on with. cumulative patchsets and fix packs are helpful . the product needs to be more stable . the HI version still seems robust to me and for a lot of features one has to enable the browser compatibility modes. Oracle claims existing scripts should work as is but one still needs a careful review and testing to deploy the Open UI version. **Recommendations to others considering Oracle Siebel:** read product documentation carefully for features and limitations , test thouroughly **What problems is Oracle Siebel solving and how is that benefiting you?** browser independence and support for using html 5 browsers. OPen UI enabled this. ### 29. An amazing E2E CRM tool! **Rating:** 4.0/5.0 stars **Reviewed by:** Saumyo M. | Sr Director, Business Applications, Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2015 **What do you like best about Oracle Siebel?** Robustness and versatility, Vertical-specific modules (one size doesn't fit all), Reasonably customize-able, User access management (Responsibilities + Positions) Assignment rules engine, Marketing / Campaign Mgmt functionality, Pricing and quoting functionality, Asset Mgmt functionality, Service Request Mgmt, etc... **What do you dislike about Oracle Siebel?** The old-school look and feel, Usability, License cost, Maintenance cost - due to heavy code base, **Recommendations to others considering Oracle Siebel:** One of the most versatile and E2E CRM tool out there. Highly recommended, if: (i) you can bear the cost of maintenance, and (ii) you are not too picky about user friendliness. **What problems is Oracle Siebel solving and how is that benefiting you?** Automating Leads to Opportunity conversion, Automating Opportunity Mgmt, Automated Service Request creation, etc... ### 30. Robust **Rating:** 5.0/5.0 stars **Reviewed by:** Tulika M. | Senior Business Analyst, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2015 **What do you like best about Oracle Siebel?** I have used Marketing Automation to Sales Automation. I have never used or experience the detailed structure of entities elsewhere. With Siebel 8.0, task based UI is just awesome. **What do you dislike about Oracle Siebel?** Customization - coding. Being a functional consultant, the scripting part was most difficult to understand. But that makes the application more robust and customization. **Recommendations to others considering Oracle Siebel:** One of the most Robust - All in one CRM Tool **What problems is Oracle Siebel solving and how is that benefiting you?** Install Base / Asset management - Master Data Management. Many out of box functionality which has not explained or not reached out to customers. ### 31. An all-rounder feedback on Oracle Siebel CRM **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2015 **What do you like best about Oracle Siebel?** •Great enterprise CRM solution •Easy to train users on this technology •Nice look and feel of the UI **What do you dislike about Oracle Siebel?** •Improve Siebel Open UI Performance , look & Feel. •Improve Siebel Support team on MyOracleSupport •Need to release an effective MOBILE APP for tablets & smart phone as Siebel Remote module is very out dated for Field Service. **Recommendations to others considering Oracle Siebel:** --Improve Siebel Open UI Performance , look & Feel. --Improve Siebel Support team on MyOracleSupport --Release an effective MOBILE APP for tablets & smart phone as Siebel Remote module is very out dated for Field Service. **What problems is Oracle Siebel solving and how is that benefiting you?** --Designed & Implemented CRM Solutions for many companies in Pharma, Autimotive & Consumergoods. Benefits: Siebel Tools Platform is very flexible to implement a solution for any industry / any vertical. ### 32. Great CRM product with flexibility to configure and integrate with enterprise level systems **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Enterprise (> 1000 emp.) **Reviewed Date:** March 17, 2015 **What do you like best about Oracle Siebel?** Siebel CRM's data model and the workflow engine stands out in the CRM space. Especially the integration meta layer allows access to the Siebel data model for all enterprise level systems. Configuration and coding uses standard ECMA based Java scripting, customization uses standard tools functionality with an ability to extend the out of the box data model. XML based integration maps and integration objects provides robust integration capabilities from the backend. **What do you dislike about Oracle Siebel?** Siebel does not provide with an intuitive user interface. Open UI has been a new direction however mostly the User interface has always been the drawback of this product. This product is best used by leveraging outside intuitive Web 2.0 based user interfaces, Adobe forms etc., and leverage XML based data sources to map to the user interfaces, and use the Siebel data model, authentication/authorization and integration meta layers in the backend. **Recommendations to others considering Oracle Siebel:** Choose the right partner, and layout the implementation plan upfront with gap analysis as the measurable pre-implementation step. **What problems is Oracle Siebel solving and how is that benefiting you?** Siebel was used to implement the copyright registration processing system at the Library of congress where paper application processing of copyright claims had created a huge backlog. Implementing Siebel based workflow helped reduce this backlog and also reduce the overall paper-trail significantly within the basement racks at the Library of Congress. ### 33. Weapon for marketing or against? **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2015 **What do you like best about Oracle Siebel?** Best practices embedded. Industry knowledge. **What do you dislike about Oracle Siebel?** Difficult customization. Positive scoring but missing downgrading (penalties system for disengagement) **What problems is Oracle Siebel solving and how is that benefiting you?** Marketing campaigns automation. ROMI measurement. ### 34. Great Product **Rating:** 4.0/5.0 stars **Reviewed by:** Joni R. J. | LEASE MANAGEMENT COORDINATOR/ANALYST, Real Estate, Enterprise (> 1000 emp.) **Reviewed Date:** March 17, 2015 **What do you like best about Oracle Siebel?** I like the 360 view of Siebel CRM. We own shopping malls so being able to see everything from a customer hierarchy down to what centers our customers are in, etc. is great. **What do you dislike about Oracle Siebel?** It can be time consuming when the application refreshes after entering data within the system. **Recommendations to others considering Oracle Siebel:** This is suppose to be an out of the box application, however, I feel that based on what type of business you are running, it may require a lot of changes, which is possible. I really like this product. **What problems is Oracle Siebel solving and how is that benefiting you?** Currently, none at the moment as I am in a different area ### 35. Oracle Crm Siebel **Rating:** 4.5/5.0 stars **Reviewed by:** Kris S. | Siebel Consultant, Leisure, Travel & Tourism, Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2015 **What do you like best about Oracle Siebel?** Siebel is a sophisticated crm sotware that ootb features and funtions can be used and implemented to med-large corporation. Flexible on integration w. oth software. **What do you dislike about Oracle Siebel?** It's hard to maintain and debug issues When many ppl has touched and developed the code. Need to hv a great documentation to avoid fixing the symptoms rather than the real issues. **What problems is Oracle Siebel solving and how is that benefiting you?** Try to use less scripting and do more configurations and workflow process to minimize user error. Siebel is known for performance headache if u don't know to deal with it. ### 36. Like many Oracle products, there is so much potential that goes unrealized **Rating:** 2.5/5.0 stars **Reviewed by:** Paul B. | Content Strategist, SEO Expert, Social Media Consultant, Internet, Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2014 **What do you like best about Oracle Siebel?** It is designed as an enterprise level service, and that's how people should evaluate and look at this CRM. There will be various ways to store and access data across an enterprise platform, and that is where the power of this CRM shines. It's not perfect, but when properly implemented, it works very well. **What do you dislike about Oracle Siebel?** No CRM is perfect, and you need to understand ahead of time what the limitations you are willing to tolerate. In some cases, there might be communication issues around some rogue code that your IT team developed to make something work. Make sure you consider this. **Recommendations to others considering Oracle Siebel:** Make sure your IT team has no hidden workarounds for some automated processes. **What problems is Oracle Siebel solving and how is that benefiting you?** Having multiple databases that all need to talk to each other all the while understanding where the customer was in the process. If a potential customer gets the wrong message (because they were incorrectly labeled as being in the "wrong" part of the process), it makes them question your own product and service offerings. By being able to clearly designate these important markers in the process, it has nearly solved all messaging issues of customers. ### 37. Use InvisbleCRM as front-end to Siebel CRM **Rating:** 3.5/5.0 stars **Reviewed by:** Marshall L. | Vice President OEM Sales and Business Development, Information Technology and Services **Reviewed Date:** August 02, 2014 **What do you like best about Oracle Siebel?** I work within Outlook for access to my Accounts, Opportunities and Contacts. Also I can review my pipeline. Great that I can integrate appointments and event and even email all in one unified view. **What do you dislike about Oracle Siebel?** For my usage, which is managing OEM and Partner activities I have no major dislikes. I would imagine if I had to use the front-end I would find it antiquated. When I used Siebel CRM in a formal role I did find the querying capability complex and had to anticipate field formats.to anticipate accurate queries so it was a trial and error process. **Recommendations to others considering Oracle Siebel:** Siebel CRM is for incumbents or those that want robust functionality and full customization. It is not for those wanting an entry level or solution that is in the cloud. **What problems is Oracle Siebel solving and how is that benefiting you?** The basic sales and account management problem is tracking significant events, communications and progress in a sales opportunity in a productive and easy to use manner. The benefits have been mastering knowledge of my accounts and opportunities and moving them along effectively ### 38. Siebel CRM with Siebel CRM Desktop - The Best of Both Worlds! **Rating:** 4.0/5.0 stars **Reviewed by:** Lee T. | US Account Executive, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** August 06, 2014 **What do you like best about Oracle Siebel?** Highly robust, best-of-breed industry CRM solution that can handle any front-office business requirements. Siebel CRM Desktop makes day-to-day data entry/management a breeze, significantly increasing productivity, user adoption and data quality. I like that my company is able to conduct forecast calls solely using CRM Desktop without having to log into Siebel CRM. **What do you dislike about Oracle Siebel?** Requires significant resources to implement, maintain and configure. **Recommendations to others considering Oracle Siebel:** As always, make sure your business requirements warrant the investment. Industry-specific business process and integration requirements are a great fit for Siebel; however, Siebel requires a significant up front and long-term investment. Assuming Siebel is a fit, definitely leverage usability solutions like Siebel CRM Desktop, Open UI and Mobile. **What problems is Oracle Siebel solving and how is that benefiting you?** Basic opportunity, account, contact, activity, forecasting/pipeline management. Benefits include increase in forecasting accuracy, account/contact history and the ability to easily forecast sales pipeline. ### 39. Amazing customer experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2015 **What do you like best about Oracle Siebel?** Simple interface, Fast and good user experience **What do you dislike about Oracle Siebel?** some time slow over network. Not dislike that much **What problems is Oracle Siebel solving and how is that benefiting you?** Customer marketing stratgety ### 40. The best reporting tool i have worked with **Rating:** 4.5/5.0 stars **Reviewed by:** suranjoy s. | Sr Consultant CRM, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2015 **What do you like best about Oracle Siebel?** the flexcibility of using the tool and the easy to design and configuration . **What do you dislike about Oracle Siebel?** The obiee 11g have much more to do rather the earlier OBIEE 10 g. some time in 11g there are much more bugs that 10g **What problems is Oracle Siebel solving and how is that benefiting you?** i mainly work for pharma ,the report design and business requirements fits the tool most for me. ### 41. Siebel CRM Pros and Cons **Rating:** 3.0/5.0 stars **Reviewed by:** Srini V. | Technical Manager / Solution Architect, Automotive, Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2015 **What do you like best about Oracle Siebel?** Still a best tool for the capability it has got in all functional areas like automotive, healthcare etc **What do you dislike about Oracle Siebel?** It did not keep up with the latest technology like Salesforce or Microsoft CRM **What problems is Oracle Siebel solving and how is that benefiting you?** Implemented Sales Force automation and Service areas, it has good integration ### 42. Siebel is one of the best CRM tools **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 19, 2015 **What do you like best about Oracle Siebel?** Product configuration and management supports complex structure. Robust and supports multi lingual implementation. **What do you dislike about Oracle Siebel?** Even minor changes require SRF compilation. Does not support a few server components on heterogeneous environment to run in load balance mode. **Recommendations to others considering Oracle Siebel:** Oracle Siebel is one of the best CRM tools. With open UI and new releases it is moving away from IE dependancy **What problems is Oracle Siebel solving and how is that benefiting you?** It supports complex product configuration, specially very helpful in lifescience and healthcare ### 43. Great On Premise Product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2014 **What do you like best about Oracle Siebel?** We have been using Siebel even before Oracle's acquisition of them years ago. Over the years, Oracle continues to improve and refine the product. Very powerful configuration options. Integration options are second to none. If you are looking for a CRM on premise product, I highly recommend this product. **What do you dislike about Oracle Siebel?** We would like this product to be cloud based. There is the Siebel on Demand but it is not as mature as other cloud based products. **Recommendations to others considering Oracle Siebel:** Ask Oracle to update it to cloud base **What problems is Oracle Siebel solving and how is that benefiting you?** Integrations. We can integration with almost anything with Siebel. ### 44. Quite an experience ! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** March 15, 2015 **What do you like best about Oracle Siebel?** Very accessible. Widely used product making the google searches easy on key features **What do you dislike about Oracle Siebel?** Support that it provides. Not fast enough. **Recommendations to others considering Oracle Siebel:** Go for it. **What problems is Oracle Siebel solving and how is that benefiting you?** The variety it has provided with the number of products it has caters to almost everything that businesses need today ### 45. Long-time Siebel user **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2014 **What do you like best about Oracle Siebel?** Siebel can be easily customized and molded to work for your company. It can be as simple or as complex as you need it to be. **What do you dislike about Oracle Siebel?** It is not always user-friendly and a significant amount of training is usually required for sales teams to understand how to use the tool, plus setting up reports can be daunting and limiting. **Recommendations to others considering Oracle Siebel:** Make sure you have a dedicated IT resource (or team of resources depending on your company size) for Siebel if you choose to implement some of the more complex features of Siebel. This will be needed for training, maintenance and report-building at the very least. **What problems is Oracle Siebel solving and how is that benefiting you?** We have a CRM system across the world that interacts with Neolane for lead management and provides useful reports so we can manage pipeline, forecasts and revenue across three sales channels and 12 geographies. ### 46. Email campagain experice with siebel **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** September 08, 2014 **What do you like best about Oracle Siebel?** the way it detects the chanage capture and s objects population and fast query results on bulk objects **What do you dislike about Oracle Siebel?** less scope to customize on the master tables when it is needed. integration between other DBs to siebel through specified process only. **Recommendations to others considering Oracle Siebel:** its good product **What problems is Oracle Siebel solving and how is that benefiting you?** email campaigning. improves sales ### 47. It's what we use. **Rating:** 3.0/5.0 stars **Reviewed by:** D. SKye H. | IT Technician, Enterprise (> 1000 emp.) **Reviewed Date:** May 06, 2014 **What do you like best about Oracle Siebel?** It is highly configurable and customizable. **What do you dislike about Oracle Siebel?** The complexity of the developer tools, it takes a highly specialized developer. **Recommendations to others considering Oracle Siebel:** Siebel definitely has the most features of any CRM I've ever seen/used. **What problems is Oracle Siebel solving and how is that benefiting you?** Customers are able to submit Service Requests over the web to reach our support technicians ### 48. Siebel - is there anything better? **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Internet | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2014 **What do you like best about Oracle Siebel?** I don't really like Siebel, I feel like they have me by the throat. **What do you dislike about Oracle Siebel?** It is cumbersome and requires significant investment from very expensive consultants to customize to my needs. THeir "verticals" leave a lot to be desired. Siebel has so many crossfuntional battles that I wonder sometimes if they are focused on me as a customer, or winning their internal political battles. **What problems is Oracle Siebel solving and how is that benefiting you?** Business process for call centers -- and I suppose that's good, but it is so costly to make the smallest changes. ### 49. very complex but highly customizable tool **Rating:** 3.0/5.0 stars **Reviewed by:** Martin H. | Regional Customer Service Manager Europe, Middle East and Africa (EMEA), Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** August 22, 2013 **What do you like best about Oracle Siebel?** It is highly customizable to meet internal work flow processes - and all needed customer information is available for the user. **What do you dislike about Oracle Siebel?** however the customization impacts normally the performance - also from my point of view it is more a sales orientated tool and not really usable as a quick contact logging tool in customer service contact centers (1st level Help Desk) where a quick contact logging including easy navigation is needed. Special expertise is needed to configure and customize it - high effort in training for the needed know how. **Recommendations to others considering Oracle Siebel:** All in all it is a good tool and I am sure its perfect for big companies where a customization is needed. To avoid over customization I would recommend to be clear in your requirements. ### 50. Good fit for call centers, specialized industries, and large companies **Rating:** 4.0/5.0 stars **Reviewed by:** Jason M. | Sr. Customer Loyalty Architect, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** October 03, 2012 **What do you like best about Oracle Siebel?** Siebel's robust data model and its platform agnostic approach at the server layer are its key strengths. Additionally, specialized functionality, such as its Loyalty Processing engine, have no equal in the market. Recent releases are standardizing installation and deployment processes across Oracle products, allowing for sorely missed capabilities such as cloning environments. **What do you dislike about Oracle Siebel?** It has heavy upfront costs and requires a large investment in infrastructure, depending on the size of the organization. And until the release of Open UI, being locked into Internet Explorer 8 made it a non-starter with some user groups. About 5 years ago, Siebel's change of strategic direction has left it with outdated web services integration support, requiring a separate integration server to maximize its performance with real-time services integration. **Recommendations to others considering Oracle Siebel:** With the release of Open UI delivering a modern user experience on multiple platforms, Siebel is still a worthwhile consideration for companies who don't feel comfortable having customer data hosted offsite. I feel it is still best for call centers as it provides good shortcut key capabilities and CTI integration. ## Oracle Siebel Discussions - [What language is Siebel written in?](https://www.g2.com/discussions/14743-what-language-is-siebel-written-in) - 3 comments, 2 upvotes - [What's the best way to practice the navigation in the software?](https://www.g2.com/discussions/what-s-the-best-way-to-practice-the-navigation-in-the-software) - 1 comment, 1 upvote - [What is Oracle Siebel used for?](https://www.g2.com/discussions/what-is-oracle-siebel-used-for) - 1 comment - [View Oracle Siebel pricing details and edition comparison](https://www.g2.com/products/oracle-siebel/reviews?page=9§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+09%3A21%3A04+-0500&secure%5Bsession_id%5D=fada5146-6d39-43ff-aace-13ad55db8825&secure%5Btoken%5D=c6f45a139620139785ef419f0b3acbf2ca1ad24c48053bfda4f2a79b1bb12a45&format=llm_user) ## Oracle Siebel Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Oracle E-Business Suite](https://www.g2.com/products/oracle-e-business-suite/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) ## Oracle Siebel Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Oracle Siebel Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,679 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,289 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - 4.1/5.0 (2,839 reviews)