--- title: Oracle Siebel Reviews meta_title: 'Oracle Siebel Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 467 reviews by the users' company size, role or industry to find out how Oracle Siebel works for a business like yours. aggregate_rating: rating_value: 3.5 review_count: 467 scale: '5' date_modified: '2026-08-04' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Oracle Siebel Reviews **Vendor:** Oracle **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 3.5/5.0 **Total Reviews:** 467 ## About Oracle Siebel The world's most complete customer relationship management (CRM) solution, Oracle's Siebel CRM helps organizations differentiate their businesses to achieve maximum top-and bottom-line growth. Why Oracle? Siebel delivers a combination of transactional, analytical, and engagement features to manage all customer-facing operations. With solutions tailored to more than 20 industries, Siebel CRM delivers comprehensive on premise and on demand CRM solutions that are tailored industry solutions with ole-based customer intelligence and pre-built integration. ## Oracle Siebel Pros & Cons **What users like:** - Users find Oracle Siebel **easy to use** , facilitating seamless integration into daily workflows and training. (6 reviews) - Users find the **easy setup** of Oracle Siebel to be time-efficient and beneficial for daily business operations. (4 reviews) - Users appreciate the **robust features** of Oracle Siebel, making customer management and business activities seamless and efficient. (4 reviews) - Users value the **seamless integration** of Oracle Siebel, enhancing daily workflows and customer management efficiently. (4 reviews) - Users praise the **responsive customer support** of Oracle Siebel, enhancing their overall experience and productivity. (3 reviews) - Users love the **easy customization** options of Oracle Siebel, enhancing user experience and adaptability for diverse needs. (3 reviews) - Users commend the **robust customer management features** of Oracle Siebel for enhancing workflow and business efficiency. (2 reviews) - Lead Management (2 reviews) - Reporting (2 reviews) - Seamless Integration (2 reviews) **What users dislike:** - Users struggle with the **steep learning curve** of Oracle Siebel, making initial usage challenging and time-consuming. (4 reviews) - Users face **connectivity issues** when accessing Oracle Siebel in the field, affecting data retrieval and speed. (2 reviews) - Users find Oracle Siebel's **high complexity** challenging initially, requiring time and upgrades to navigate efficiently. (2 reviews) - Users occasionally face **unusable system issues** with Oracle Siebel, which can disrupt their experience significantly. (1 reviews) - Users find Oracle Siebel **expensive** , making it challenging for small enterprises to invest in its implementation and usage. (1 reviews) - Users find the **steep learning curve** of Oracle Siebel challenging, requiring significant expertise and resources for effective use. (1 reviews) - Users report **integration issues** with Oracle Siebel, leading to errors and slow loading between pages. (1 reviews) - Not Intuitive (1 reviews) - Performance Issues (1 reviews) - Search Issues (1 reviews) ## Oracle Siebel Reviews ### 1. CRM Technology **Rating:** 5.0/5.0 stars **Reviewed by:** Manish K. | Process Trainer & Quality Management, Mid-Market (51-1000 emp.) **Reviewed Date:** October 30, 2018 **What do you like best about Oracle Siebel?** Oracle technology helps me out to provide right information to customer on CRM technology. Its very accurate and suitable to use and provide resolution to customers with sieblel technology. **What do you dislike about Oracle Siebel?** The only thing with i did not like for this tool is every time after 2 hours interval, i have to re-login again. **Recommendations to others considering Oracle Siebel:** I definitely recommend this software to others, but make sure your system not get slow. **What problems is Oracle Siebel solving and how is that benefiting you?** This tool gives us all details about customer's billing, accountability and uses at one go. It help us to provide right resolution to customer. ### 2. Seibel review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 27, 2019 **What do you like best about Oracle Siebel?** Wide array of Things you could do on this platform **What do you dislike about Oracle Siebel?** Nothing honestly. It covered everything I needed to do my Job and more **What problems is Oracle Siebel solving and how is that benefiting you?** Service tickets ### 3. Excellent CRM total to suppoort instiuttional client business **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** March 23, 2019 **What do you like best about Oracle Siebel?** The Siebel solution is robust and has many features that make the efficiency of the business much improved **What do you dislike about Oracle Siebel?** It could benefit from updating from Quicksilver which is dated now **Recommendations to others considering Oracle Siebel:** There is alot that can be done with the tool but some bespoke work is required **What problems is Oracle Siebel solving and how is that benefiting you?** Connectivity with clients, tracking resource utilization, monitoring sales interaction ### 4. Great add on **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2019 **What do you like best about Oracle Siebel?** It syncs with salesforce and allows me to add my emails to salesforce with a click of a button. **What do you dislike about Oracle Siebel?** I have used this for a year now and don’t have any complaints. **What problems is Oracle Siebel solving and how is that benefiting you?** Easier to log emails from gmail. Now I don’t have to copy and paste every time. ### 5. Oracle Siebel review **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Research | Enterprise (> 1000 emp.) **Reviewed Date:** February 26, 2019 **What do you like best about Oracle Siebel?** it only shows me my territory of accounts **What do you dislike about Oracle Siebel?** it is extremely slow and hard to navigate **What problems is Oracle Siebel solving and how is that benefiting you?** it provides me with my account information for each sales opportunity ### 6. Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Translation and Localization | Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2019 **What do you like best about Oracle Siebel?** I love how easy it to use. It’s very flexible program. **What do you dislike about Oracle Siebel?** Nothing to dislike. I love the program. **What problems is Oracle Siebel solving and how is that benefiting you?** Solved a lot of issues within the sales team. It brought us on the same page. ### 7. Great for Healthcare Orders **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 04, 2019 **What do you like best about Oracle Siebel?** The ease of finding invoices and the backup documentation along with who entered what **What do you dislike about Oracle Siebel?** I can’t use the back button if I want to review the page I was on before since the webpage is frame based. **What problems is Oracle Siebel solving and how is that benefiting you?** Invoicing, parts orders, service requests, service agreements ### 8. Better than Spreadsheets obviously. **Rating:** 5.0/5.0 stars **Reviewed by:** Ghezzal K. | Logistics Manager., Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2018 **What do you like best about Oracle Siebel?** Siebel is very user friendly and has made the job of training new employees to use it easier.It makes it easy to find information and effectively manage our customer data. **What do you dislike about Oracle Siebel?** I dislike that I am signed out after a two hour period and have to re-login to Siebel. **What problems is Oracle Siebel solving and how is that benefiting you?** We use Siebel for effective targeting during sales campaigns and also use it to manage tasks like billing and general accounting of our daily sale activity. ### 9. My Siebel **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** January 28, 2019 **What do you like best about Oracle Siebel?** I work on Siebel almost everyday and it’s so straightforward and easy to work with. **What do you dislike about Oracle Siebel?** It usually causes some technical glitches making to login again **Recommendations to others considering Oracle Siebel:** Absolutely go for it! **What problems is Oracle Siebel solving and how is that benefiting you?** Quoting services. Pretty easy and straight ### 10. CRM Despair **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2019 **What do you like best about Oracle Siebel?** I like seamless linking from Mobile account to desktop version. **What do you dislike about Oracle Siebel?** Awful interface, often very slow, freezes continually. When I submit samples, must do so multiple times. **Recommendations to others considering Oracle Siebel:** Do not adopt this product. **What problems is Oracle Siebel solving and how is that benefiting you?** Mobile CRM fine for sending samples, not much else. ### 11. NOT Intuitive and Crashes Often **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Legal Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2019 **What do you like best about Oracle Siebel?** I like that it exists in general as I need a CRM but it certainly leaves much to be desired **What do you dislike about Oracle Siebel?** Oracle Siebel is everything Salesforce is NOT: it's NOT intuitive, it's NOT easy to use and it's not user friendly **Recommendations to others considering Oracle Siebel:** Use anything else, really. I bet your IT team can create a better homegrown CRM **What problems is Oracle Siebel solving and how is that benefiting you?** Customer information management platform ### 12. Student experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** May 02, 2019 **What do you like best about Oracle Siebel?** Easy to use and easy to understand. It is developed properly. **What do you dislike about Oracle Siebel?** Nothing. I liked everything about this it. **What problems is Oracle Siebel solving and how is that benefiting you?** Learning experience ### 13. Troubling **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Enterprise (> 1000 emp.) **Reviewed Date:** March 26, 2019 **What do you like best about Oracle Siebel?** i like being able to have my customers account pulled up automatically when i answer the phone **What do you dislike about Oracle Siebel?** It's slow every now and then and needs refereshing **What problems is Oracle Siebel solving and how is that benefiting you?** Lots of em concerning my customers order and their hipping issues ### 14. New sr not visible until saved **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2019 **What do you like best about Oracle Siebel?** The software is nice to use, very intuitive. **What do you dislike about Oracle Siebel?** If one person created an service request, and two people are looking at the same account, the person who created the service request had to manually click into another service request before the service request can be viewed by the other person. Or the second person can do a search for the Sr, but that is very slow **Recommendations to others considering Oracle Siebel:** not sure **What problems is Oracle Siebel solving and how is that benefiting you?** Save interaction with customers ### 15. Review on Oracle Siebel **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Banking | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Oracle Siebel?** Only Oracle can deliver complete, end-to-end customer lifecycle solutions. Siebel CRM delivers transactional, analytical, and engagement features to manage all customer-facing operations. With solutions tailored to more than 20 industries, Siebel CRM delivers comprehensive on-premise and on-demand CRM solutions that are tailored to industry requirements and offer role-based customer intelligence and prebuilt integrations. **What do you dislike about Oracle Siebel?** One thing that could use improvement is the user experience within the software. Many functions are not as intuitive as you might expect and there are some quirks that takes new users a little extra time to learn than other software. I have a feeling this is due to the age of the software platform as it does also look less attractive as newer software. **What problems is Oracle Siebel solving and how is that benefiting you?** The inventory controls, taken at the level of each SKU with its measure and individual price, as well as grouped in a special price list that is assigned to each of our customers depending on the volume of purchase made by each, these can be customized to get special discounts or wholesale ### 16. Siebel CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Market Research | Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2018 **What do you like best about Oracle Siebel?** Siebel CRM robust tool. It has lot pre-build applications of all business models. **What do you dislike about Oracle Siebel?** No cloud platform. It is still on premises CRM and product is little costly. **What problems is Oracle Siebel solving and how is that benefiting you?** Siebel solves our campaign management business model. It is best for our business model. ### 17. Oracle **Rating:** 5.0/5.0 stars **Reviewed by:** Laura L. | Investigative Analyst, Financial Litigation, Enterprise (> 1000 emp.) **Reviewed Date:** October 30, 2018 **What do you like best about Oracle Siebel?** Is a great platform in conjunction with our consolidated debt collection system. It improves the inputting of the case activity events and saves time, rather than writing. **What do you dislike about Oracle Siebel?** When Oracle is down or does not integrate correctly with an update it will hinder our time taken to complete events for case work as well as other things. **What problems is Oracle Siebel solving and how is that benefiting you?** 320pmSeems to work a lot better than the Java platform. ### 18. Unless you are stuck with it don't use it **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Information Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 20, 2019 **What do you like best about Oracle Siebel?** Honesty nothing. It's terrible CRM software **What do you dislike about Oracle Siebel?** Clunky software, slow to load. Costs a fortune to customise. **Recommendations to others considering Oracle Siebel:** As Greenfield implementation look elsewhere **What problems is Oracle Siebel solving and how is that benefiting you?** It's used as a CRM and order tool but a pain to use ### 19. siebel review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2019 **What do you like best about Oracle Siebel?** this makes maintaining the CRM a lot easier **What do you dislike about Oracle Siebel?** The On Demand product lags competitors in social CRM capabilities **What problems is Oracle Siebel solving and how is that benefiting you?** Reporting & Analytics. Forecasting ### 20. Oracle Siebel CRM Tool **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** March 27, 2019 **What do you like best about Oracle Siebel?** Very complete suite, let's you follow opportunities and claims **What do you dislike about Oracle Siebel?** Cumbersom interface, reports are difficult to create **What problems is Oracle Siebel solving and how is that benefiting you?** CRM, sale opportunities and claims from customers ### 21. M **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Commercial Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2019 **What do you like best about Oracle Siebel?** It is very proficient.it works at a top speed to get the work done **What do you dislike about Oracle Siebel?** Not much about this specific program that I sisnt like it was more on their customer service side that took a while longer to work things out **What problems is Oracle Siebel solving and how is that benefiting you?** Idk ### 22. Works well enough **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 22, 2019 **What do you like best about Oracle Siebel?** I think that it is very user friendly - I also like the layout **What do you dislike about Oracle Siebel?** It can be very slow and not the most efficient software **What problems is Oracle Siebel solving and how is that benefiting you?** Benefits are that it is quick to learn how to use and good for training purposes ### 23. Nice customer relationship management tool but needs to be upgraded **Rating:** 4.5/5.0 stars **Reviewed by:** Neha C. | Enterprise (> 1000 emp.) **Reviewed Date:** July 31, 2018 **What do you like best about Oracle Siebel?** An easy to use CRM tool with features like customer loyalty management, good visualization features if not the best. The interface is decent and it integrates well. **What do you dislike about Oracle Siebel?** It is certainly not the best tool if someone is looking for deep predictive analytics and creative dashboard design. OBIEE is an upgraded Siebel version but that too has limited reporting capabilities. **Recommendations to others considering Oracle Siebel:** New features must be added. Incorporate predictive analytics and machine learning capabilities. **What problems is Oracle Siebel solving and how is that benefiting you?** I worked as a SIEBEL/OBIEE administratot and provided services to clients across diverse industries with this product. ### 24. Very useful **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2019 **What do you like best about Oracle Siebel?** I like the fact that promotes and helps businesses grow easy to upgrade **What do you dislike about Oracle Siebel?** Nothing is very helpful easy accessible **What problems is Oracle Siebel solving and how is that benefiting you?** Hopes of business is to upgrade and to improve numbers easy access ### 25. Cumbersome, Difficult to Use **Rating:** 0.5/5.0 stars **Reviewed by:** Lori M. | Director Of Development, Non-Profit Organization Management, Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2018 **What do you like best about Oracle Siebel?** The generated reports were laid out well, but getting the reports was a headache. **What do you dislike about Oracle Siebel?** The interface is hard to use. Limited customization options. Crashed often. **What problems is Oracle Siebel solving and how is that benefiting you?** Managing the second largest crm database in theworld ### 26. Analyst **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2019 **What do you like best about Oracle Siebel?** It was really organized, and the functionality of it was really good. **What do you dislike about Oracle Siebel?** At first it was confusing and I was worried I was clicking things that would make official decisions. **What problems is Oracle Siebel solving and how is that benefiting you?** Confirming planned promotions. ### 27. Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Enterprise (> 1000 emp.) **Reviewed Date:** October 12, 2018 **What do you like best about Oracle Siebel?** Best thing about it is that it is customised according to the company. i have used it in 2 organisations and its easy to use. Getting ticket information while working for a computer hardware organisation was easy with this software **What do you dislike about Oracle Siebel?** there were few issues with it like hanging and crash. But mostly it was good **Recommendations to others considering Oracle Siebel:** na **What problems is Oracle Siebel solving and how is that benefiting you?** i have used it as a ticketing tool. so when i worked with an organisation that made laptops etc, it was easy to bring up warranty information. ### 28. It's oracle, you know it'll be good **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2018 **What do you like best about Oracle Siebel?** What I like best about oracle siebel is how easily it integrates with your oracle process already in use. **What do you dislike about Oracle Siebel?** What I dislike about it is how difficult it is to get started with initially **Recommendations to others considering Oracle Siebel:** If you are a oracle shop, this is a great addition in terms keeping things all-oracle **What problems is Oracle Siebel solving and how is that benefiting you?** We are solving our CRM issues with oracle siebel. It's tuff up against salesforce ### 29. account executive **Rating:** 0.0/5.0 stars **Reviewed by:** Tareq A. | Senior Account Manager, Commercial Real Estate, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Oracle Siebel?** the only thing I like but it has taken time to get use to is that it saves your work automatically **What do you dislike about Oracle Siebel?** Almost everything else. It is a very basic system **Recommendations to others considering Oracle Siebel:** Everything **What problems is Oracle Siebel solving and how is that benefiting you?** We adopted this software to replace salesforce. Which was a mistake ### 30. Oracle:top of the list **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2018 **What do you like best about Oracle Siebel?** I liked how orecle was simple and efficient when I first started working with it **What do you dislike about Oracle Siebel?** Sometimes orecle would crash at random times and it would take a little too long for it to pop back up **What problems is Oracle Siebel solving and how is that benefiting you?** Oracle helped keeping track of commission and clocking in and out ### 31. Steep learning curve **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in International Affairs | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2019 **What do you like best about Oracle Siebel?** New report features and ability to sort huge data **What do you dislike about Oracle Siebel?** Slow prrocesing when pulling new reports **What problems is Oracle Siebel solving and how is that benefiting you?** Ability to track participants and link documents/data together long term ### 32. SIEBEL Review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2018 **What do you like best about Oracle Siebel?** It is a good tool for us to use for CRM. Easy to use flexible **What do you dislike about Oracle Siebel?** We continue to have SIEBEL performance issues. These issues impact our busienss users when they use SIEBEL. We also have to upgrade periodically and that creates a HUGE resource and time issues **What problems is Oracle Siebel solving and how is that benefiting you?** We use SIEBEL as a CRM tool for tax. We also use SIEBEL for auditing taxpayers. We are able to use server and remote siebel ### 33. Comments about the program **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Internet | Small-Business (50 or fewer emp.) **Reviewed Date:** January 11, 2019 **What do you like best about Oracle Siebel?** It facilitates the task when performing them, it is very indispensable. **What do you dislike about Oracle Siebel?** For now nothing, everything is as it should be **What problems is Oracle Siebel solving and how is that benefiting you?** It brought me economic benefits, being able to perform essential tasks ### 34. Great Software **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** January 02, 2019 **What do you like best about Oracle Siebel?** Navigation and user friendly, Easy to get the information I needed. **What do you dislike about Oracle Siebel?** Searching data takes time, I am guessing maybe my system but not sure **What problems is Oracle Siebel solving and how is that benefiting you?** use for our Call Center , information management and customer support ### 35. Siebel Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Rob L. | Enterprise (> 1000 emp.) **Reviewed Date:** October 24, 2018 **What do you like best about Oracle Siebel?** client adaptation, seems like the government is keen on SIebel. **What do you dislike about Oracle Siebel?** aged technology, needs to catch up with competitors such as Salesforce. **What problems is Oracle Siebel solving and how is that benefiting you?** various client business cases for government/public sector. ### 36. Very customer friendly and best database to store customer information **Rating:** 4.0/5.0 stars **Reviewed by:** Rishan M. | Sales and Marketing, Enterprise (> 1000 emp.) **Reviewed Date:** April 03, 2018 **What do you like best about Oracle Siebel?** It is automatically connected to your customer's telephone and helps us analyzing the profile when we talk to them **What do you dislike about Oracle Siebel?** It has server issues and also slowness. It even slows down your entire system. **Recommendations to others considering Oracle Siebel:** Salesforce is now implementing Siebel inside their software. I think salesforce is the next big thing and companies are migrating to Salesforce from Siebel. **What problems is Oracle Siebel solving and how is that benefiting you?** We are using profile in Siebel for marketing and sales purpose. It also helps us understand our customers more through their job description and product usage. ### 37. Siebel by requirement **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2018 **What do you like best about Oracle Siebel?** Its a place to store all my leads. I cant really think of what else to say. **What do you dislike about Oracle Siebel?** Almost everything. My company used siebel as our CRM and its a challenge on a daily basis. I get kicked off, things dont save if i click anything out of order, its dated, the UI/UX is garbage and more. We have an entire team who are tasked with optimizing Siebel and it never gets better. Theres so many tabs and buttons and actions that are literally never used and it barely integrates with anything. Siebel is the bane of my existence. **Recommendations to others considering Oracle Siebel:** Spend the extra $ and get salesforce. **What problems is Oracle Siebel solving and how is that benefiting you?** I am able to input and track my leads... ### 38. Great program, user friendly **Rating:** 4.5/5.0 stars **Reviewed by:** Christine J. | Account Manager, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2018 **What do you like best about Oracle Siebel?** This program is very user friendly and easy to find what your looking for. **What do you dislike about Oracle Siebel?** Sometimes system moves slow. I’ve found after rebooting it works just fine. **What problems is Oracle Siebel solving and how is that benefiting you?** Customer requests fir plan changes and or requests. House SOPs ### 39. Siebel Review **Rating:** 4.0/5.0 stars **Reviewed by:** Daniel M. | Marketing Analyst, Financial Services, Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2018 **What do you like best about Oracle Siebel?** I like that my appointments can be prioritized. Right now, we are able to load a list of email or web-engaged leads and prioritize them in my appointments to give them a second touch after their engagement. **What do you dislike about Oracle Siebel?** The interface requires a significant update. It's challenging to visually arrange items in the leads and appointments view. Perhaps we simply don't utilize it, but I wish I didn't have to connect to other applications to view their spending history. **What problems is Oracle Siebel solving and how is that benefiting you?** Sales tool I use for managing my past clients and prospects in order to organize my sales efforts. ### 40. ;pve ot **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Oracle Siebel?** I love this because we order stuff and in Siebel we do transfers **What do you dislike about Oracle Siebel?** too much paperwork and sometimes in oracle I cant find item and not pic too. **Recommendations to others considering Oracle Siebel:** good software and easy to use. not difficult but only there is no pic what you are ordering **What problems is Oracle Siebel solving and how is that benefiting you?** gives me opportunity to order my stuff ### 41. Effective but not user-friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 23, 2018 **What do you like best about Oracle Siebel?** Ability to track progress of service requests and add notes to promote flow of information **What do you dislike about Oracle Siebel?** Not easily navigated. Clunky and sometime glitchy. **What problems is Oracle Siebel solving and how is that benefiting you?** Allows any service member to speak with a client regarding service request even if they did not initiate it. ### 42. Old System **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Railroad Manufacture | Enterprise (> 1000 emp.) **Reviewed Date:** August 09, 2018 **What do you like best about Oracle Siebel?** You can view prior activity for customer accounts. We transition sales responsibility quickly, so it is helpful to have a comment field in place. **What do you dislike about Oracle Siebel?** The system is so old and outdated. I hate everything about it. There isn't even a simple search function. It is hard to maneuver. **Recommendations to others considering Oracle Siebel:** Don't do it! **What problems is Oracle Siebel solving and how is that benefiting you?** We use it to track our customer activity. Any sales contact we have with customers, we document it in this system. We also capture data and link it to a system call OBI. ### 43. Siebel for every company use **Rating:** 2.5/5.0 stars **Reviewed by:** Lee M. | Pathobiological Research Assistant, Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2018 **What do you like best about Oracle Siebel?** Siebel brought all of our data together into one piece of software. Nearly all of the work done by all departments in our company was done within this software. Our whole business was integrated and the software is highly customized to our needs. **What do you dislike about Oracle Siebel?** The control administrator of the software can cause problems with the version of the internet browser that is opened since it is not compatible with all, preferably it has to be opened with Internet Explorer since it does not have support for newer versions such as Edge and much less with Chrome the lack of a Plugin In that makes this tool compatible, makes it a lot heavier to handle in each of the computers of the company. **Recommendations to others considering Oracle Siebel:** This tool is of global use, it helps to take control of each of the clients with their purchase preferences, addresses, fiscal data or any order tracking that has been done. **What problems is Oracle Siebel solving and how is that benefiting you?** The inventory controls, taken at the level of each SKU with its measure and individual price, as well as grouped in a special price list that is assigned to each of our customers depending on the volume of purchase made by each, these can be customized to get special discounts or wholesale ### 44. Decent Product **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Oracle Siebel?** It's a great place to have all files available for access while still maintaining security for those outside of HR. **What do you dislike about Oracle Siebel?** Sometimes saved changes don't save and you have to re-enter them. This sometimes isn't discovered until the next day. **What problems is Oracle Siebel solving and how is that benefiting you?** Collaboration between peers and seamless record keeping ### 45. It has been interesting.... **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Restaurants | Enterprise (> 1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Oracle Siebel?** Lots of info available, even for customers from the 1990s **What do you dislike about Oracle Siebel?** The Siebel Efficiency that has been rolled out is too slow. It's the old Siebel with a pretty overlay, but that makes jumping between screens frustrating **What problems is Oracle Siebel solving and how is that benefiting you?** Everything is in one system, and able to be tracked ### 46. I use Siebel all day, every day **Rating:** 2.5/5.0 stars **Reviewed by:** Paul S. | Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 12, 2017 **What do you like best about Oracle Siebel?** The best part about Siebel is that it brings all of our data together into one piece of software. Nearly all of the work done by all departments in our company is done within this software. Our whole business is integrated and the software is highly customized to our needs. **What do you dislike about Oracle Siebel?** One thing that could use improvement is the user experience within the software. Many functions are not as intuitive as you might expect and there are some quirks that takes new users a little extra time to learn than other software. I have a feeling this is due to the age of the software platform as it does also look less attractive as newer software. **Recommendations to others considering Oracle Siebel:** This software is powerful and can be heavily customized to your needs but if you don't need all of that power you might want to look into slimmer options. **What problems is Oracle Siebel solving and how is that benefiting you?** This is our software for customer relationship management, vendor management, work order and quote management, asset management, contract management, etc... we use Siebel for everything we do. ### 47. My experience with Oracle **Rating:** 3.5/5.0 stars **Reviewed by:** Trevor B. | Account Manager, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** August 02, 2018 **What do you like best about Oracle Siebel?** The interface and ease of use are what I like best! **What do you dislike about Oracle Siebel?** Sometimes it takes awhile to load which can be quite frustrating. **Recommendations to others considering Oracle Siebel:** Not a software developer so I can't really speka there. **What problems is Oracle Siebel solving and how is that benefiting you?** Keeping track of my data. Excel isn't the only way! ### 48. Very efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Dana E. | Cost Accounting Analyst, Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2018 **What do you like best about Oracle Siebel?** It's easy to use once you know what you are doing and it's very fast and efficient. **What do you dislike about Oracle Siebel?** Without training you can't really navigate it so it's not that user friendly. **What problems is Oracle Siebel solving and how is that benefiting you?** We use it for Sales approvals. Much faster turnaround to our sales guys. ### 49. Excellent **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Dairy | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2018 **What do you like best about Oracle Siebel?** It makes my job so much easier to get out quotas done for the month. **What do you dislike about Oracle Siebel?** Just wish the tabs were easier to find . **What problems is Oracle Siebel solving and how is that benefiting you?** Marketing criteria is easy to handle. ### 50. Good **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2018 **What do you like best about Oracle Siebel?** It is the best managing software. It is user friendly too. **What do you dislike about Oracle Siebel?** Nothing I think it is the greatest software I have used. **Recommendations to others considering Oracle Siebel:** This is the best **What problems is Oracle Siebel solving and how is that benefiting you?** Front desk jobs ## Oracle Siebel Discussions - [What language is Siebel written in?](https://www.g2.com/discussions/14743-what-language-is-siebel-written-in) - 3 comments, 2 upvotes - [What's the best way to practice the navigation in the software?](https://www.g2.com/discussions/what-s-the-best-way-to-practice-the-navigation-in-the-software) - 1 comment, 1 upvote - [What is Oracle Siebel used for?](https://www.g2.com/discussions/what-is-oracle-siebel-used-for) - 1 comment - [View Oracle Siebel pricing details and edition comparison](https://www.g2.com/products/oracle-siebel/reviews?page=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-06+09%3A54%3A11+-0500&secure%5Bsession_id%5D=89c41f08-3b5b-49de-be93-1de79279d78a&secure%5Btoken%5D=092f94b72cde3923989e3b63e5faa3f8f5655919e8a616bf78e11ddd7d8c319a&format=llm_user) ## Oracle Siebel Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Oracle E-Business Suite](https://www.g2.com/products/oracle-e-business-suite/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) ## Oracle Siebel Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management - Contract/License Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics - Email Management - File Management - Deal Management **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics - Workflow Management - Opportunity Management - Sales Pipeline Management - Reporting/Analytics - Calendar Management - Pipeline Management - Content Management - Communication Management - Visual Analytics - Template Management - Predictive Analytics - Document Management - Channel Management - Commission Management - Field Sales Management **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support - Third-Party Integrations - Social Media Integration - Customer Support - Multi-Channel Social Integration **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation - Mobile Access - Lead Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications - Third-Party Integration - Internal Chat Integration - Collaboration Tools - Prospecting Tools - Real-Time Data **Generative AI** - AI Text Generation - Generative AI - Proposal Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Calendar/Reminder System **Additional Functionality** - Search/Filter - Alerts/Notifications - Data Import/Export - Lead Capture - Batch Processing - Email Tracking - Tagging - Pipeline Reports - Drag & Drop - Segmentation - Customizable Fields - Role-Based Permissions - Interaction Tracking - CRM - Document Storage - AI Copilot - Contact Database - Referral Tracking - Quotes/Estimates - Multi-Channel Communication - Lead Qualification - Marketing Automation - Email Templates - Sales Reports - Customer Journey Mapping - Reminders - Lead Scoring - Data Security - Customizable Reports - Calendar Sync - For Startups - Performance Metrics - Sales Trend Analysis - For iPad Devices - Customizable Templates - Activity Tracking - Reporting & Statistics - For Mac Devices - Landing Pages/Web Forms - Lead Nurturing - Gamification - Prioritization - Web-based Deployment - Softphone - Single Sign On - Customer Database - Event Triggered Actions - Mobile App - Email Sequences - Customer Segmentation - Lead Assignment - For Small Businesses - Live Chat - Business Card/Badge Scanning - Data Visualization - Customer Social Profiles - Social Promotion - Monitoring - Engagement Tracking - Social Media Monitoring - Customer Engagement - Sentiment Analysis - Brand Tracking - Audience Targeting - Workflow Automation ## Top Oracle Siebel Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,680 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,293 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - 4.1/5.0 (2,839 reviews)