# Dynamics 365 Sales vs Oracle Siebel Comparison

| | Dynamics 365 Sales | Oracle Siebel | 
|---|---|---|
| **Star Rating** | 3.8 out of 5 | 3.5 out of 5 | 
| **Total Reviews** | 1,618 | 465 | 
| **Largest Market Segment** | Mid-Market (39.4% of reviews) | Enterprise (61.4% of reviews) | 
| **Entry Level Price** | $210/month per user | No pricing available | 

---
## Top Pros & Cons

### Dynamics 365 Sales

Pros:
- Ease of Use (18 reviews)
- Integrations (11 reviews)

Cons:
- Learning Curve (12 reviews)
- Complexity (7 reviews)

### Oracle Siebel

Pros:
- Ease of Use (6 reviews)
- Easy Setup (4 reviews)

Cons:
- Learning Curve (3 reviews)
- Connectivity Issues (2 reviews)

---
## Ratings Comparison
| Rating | Dynamics 365 Sales | Oracle Siebel | 
|---|---|---|
  | **Meets Requirements** | 8.1 (1291 reviews) | 7.7 (348 reviews) | 
  | **Ease of Use** | 7.4 (1297 reviews) | 6.7 (352 reviews) | 
  | **Ease of Setup** | 7.2 (417 reviews) | 6.5 (110 reviews) | 
  | **Ease of Admin** | 7.6 (385 reviews) | 6.7 (99 reviews) | 
  | **Quality of Support** | 7.5 (1132 reviews) | 7.2 (310 reviews) | 
  | **Has the product been a good partner in doing business?** | 7.8 (380 reviews) | 7.2 (96 reviews) | 
  | **Product Direction (% positive)** | 6.3 (1268 reviews) | 5.0 (341 reviews) | 

---
## Pricing

### Dynamics 365 Sales

#### Entry-Level Pricing

Plan: Dynamics 365 Plan

Price: $210 /month per user

Description: Get full use of all applications in one comprehensive, cost-efficient option.


[Browse all 3 editions](https://www.g2.com/products/dynamics-365-sales/pricing)

#### Free Trial

No

### Oracle Siebel

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 7.9/10 | 1201 |
| **Oracle Siebel** | 7.7/10 | 321 |

#### Sales Force Automation

| Feature | Dynamics 365 Sales | Oracle Siebel | 
|---|---|---|
| **Contact & Account Management** | 8.1 (965 reviews) ✓ Verified | 7.6 (228 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 7.9 (679 reviews) ✓ Verified | 7.3 (165 reviews) ✓ Verified | 
| **Opportunity & Pipeline Mgmt.** | 7.9 (905 reviews) ✓ Verified | 7.3 (206 reviews) ✓ Verified | 
| **Task / Activity Management** | 7.8 (971 reviews) ✓ Verified | 7.5 (238 reviews) ✓ Verified | 
| **Territory & Quota Management** | 7.6 (736 reviews) ✓ Verified | 7.4 (178 reviews) ✓ Verified | 
| **Desktop Integration** | 7.9 (869 reviews) ✓ Verified | 7.4 (200 reviews) ✓ Verified | 
| **Product & Price List Management** | 7.6 (730 reviews) ✓ Verified | 7.3 (188 reviews) ✓ Verified | 
| **Quote & Order Management** | 7.8 (721 reviews) ✓ Verified | 7.5 (189 reviews) ✓ Verified | 
| **Customer Contract Management** | 8.0 (768 reviews) ✓ Verified | 7.6 (197 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Dynamics 365 Sales | Oracle Siebel | 
|---|---|---|
| **Email Marketing** | 7.6 (754 reviews) ✓ Verified | 7.3 (159 reviews) ✓ Verified | 
| **Campaign Management** | 7.5 (732 reviews) ✓ Verified | 7.5 (165 reviews) ✓ Verified | 
| **Lead Management** | 7.8 (822 reviews) ✓ Verified | 7.4 (170 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 7.6 (642 reviews) ✓ Verified | 7.6 (142 reviews) ✓ Verified | 

#### Customer Support

| Feature | Dynamics 365 Sales | Oracle Siebel | 
|---|---|---|
| **Case Management** | 8.0 (708 reviews) ✓ Verified | 7.9 (180 reviews) ✓ Verified | 
| **Customer Support Portal** | 7.8 (672 reviews) ✓ Verified | 7.6 (181 reviews) ✓ Verified | 
| **Knowledge Base** | 7.9 (694 reviews) ✓ Verified | 7.6 (179 reviews) ✓ Verified | 
| **Call Center Features** | 7.7 (603 reviews) ✓ Verified | 7.8 (167 reviews) ✓ Verified | 
| **Support Analytics** | 7.9 (630 reviews) ✓ Verified | 7.7 (168 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Dynamics 365 Sales | Oracle Siebel | 
|---|---|---|
| **Reporting** | 7.9 (896 reviews) ✓ Verified | 7.7 (209 reviews) ✓ Verified | 
| **Dashboards** | 7.9 (946 reviews) ✓ Verified | 7.5 (210 reviews) ✓ Verified | 
| **Forecasting** | 7.7 (783 reviews) ✓ Verified | 7.5 (178 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Dynamics 365 Sales | Oracle Siebel | 
|---|---|---|
| **Social Collaboration Features** | 7.5 (556 reviews) ✓ Verified | 7.2 (133 reviews) ✓ Verified | 
| **Social Network Integration** | 7.6 (550 reviews) ✓ Verified | 7.3 (125 reviews) ✓ Verified | 
| **Mobile User Support** | 7.4 (620 reviews) ✓ Verified | 7.4 (126 reviews) ✓ Verified | 

#### Platform

| Feature | Dynamics 365 Sales | Oracle Siebel | 
|---|---|---|
| **Customization** | 8.1 (293 reviews) ✓ Verified | 7.3 (64 reviews) ✓ Verified | 
| **Workflow Capability** | 8.1 (308 reviews) ✓ Verified | 7.8 (70 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.2 (302 reviews) ✓ Verified | 8.0 (66 reviews) ✓ Verified | 
| **Internationalization** | 7.9 (227 reviews) ✓ Verified | 7.8 (55 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 7.9 (249 reviews) ✓ Verified | 7.6 (60 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 7.8 (276 reviews) ✓ Verified | 7.4 (56 reviews) ✓ Verified | 
| **Performance and Reliability** | 7.7 (292 reviews) ✓ Verified | 7.3 (61 reviews) ✓ Verified | 
| **Output Document Generation** | 7.8 (254 reviews) ✓ Verified | 7.3 (61 reviews) ✓ Verified | 

#### Integration

| Feature | Dynamics 365 Sales | Oracle Siebel | 
|---|---|---|
| **Data Import & Export Tools** | 7.9 (297 reviews) ✓ Verified | 7.6 (73 reviews) ✓ Verified | 
| **Integration APIs** | 7.8 (234 reviews) ✓ Verified | 8.0 (58 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 7.6 (239 reviews) ✓ Verified | 7.6 (55 reviews) ✓ Verified | 

#### Generative AI

| Feature | Dynamics 365 Sales | Oracle Siebel | 
|---|---|---|
| **AI Text Generation** | 8.1 (18 reviews) | 7.2 (12 reviews) | 

#### Agentic AI - CRM

| Feature | Dynamics 365 Sales | Oracle Siebel | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (5 reviews) | 7.5 (6 reviews) | 
| **Multi-step Planning** | 6.7 (5 reviews) | 8.8 (8 reviews) | 
| **Cross-system Integration** | 7.7 (8 reviews) | 9.0 (8 reviews) | 
| **Adaptive Learning** | 9.0 (5 reviews) | 8.1 (6 reviews) | 
| **Natural Language Interaction** | 8.3 (5 reviews) | 8.0 (5 reviews) | 
| **Proactive Assistance** | 8.7 (5 reviews) | 8.3 (6 reviews) | 
| **Decision Making** | 8.3 (5 reviews) | 8.6 (6 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 8.5/10 | 22 |
| **Oracle Siebel** | N/A | N/A |

#### Agentic AI - Sales Analytics

| Feature | Dynamics 365 Sales | Oracle Siebel | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Data Sourcing

| Feature | Dynamics 365 Sales | Oracle Siebel | 
|---|---|---|
| **Data Sourcing** | 8.7 (21 reviews) | Not enough data | 
| **Exporting & Sharing Data** | 8.5 (21 reviews) | Not enough data | 
| **Multi-Device Data Visualization** | 8.4 (20 reviews) | Not enough data | 
| **Interactive Dashboards** | 8.1 (21 reviews) | Not enough data | 
| **Data Segmentation** | 8.7 (20 reviews) | Not enough data | 

#### Predictive Analytics

| Feature | Dynamics 365 Sales | Oracle Siebel | 
|---|---|---|
| **Lead Scoring** | 8.7 (20 reviews) | Not enough data | 
| **Opportunity Scoring** | 8.6 (19 reviews) | Not enough data | 
| **Risk Analysis** | 8.3 (19 reviews) | Not enough data | 
| **Live Forecasting** | 8.3 (19 reviews) | Not enough data | 

#### Sales Management

| Feature | Dynamics 365 Sales | Oracle Siebel | 
|---|---|---|
| **Live Pipeline Management** | 8.8 (20 reviews) | Not enough data | 
| **Sales Gamification** | 8.7 (19 reviews) | Not enough data | 
| **Account-Based Analytics** | 8.5 (20 reviews) | Not enough data | 
| **Activity Tracking** | 8.7 (20 reviews) | Not enough data | 

### Sales Coaching

| Product | Score | Reviews |
|---|---|---|
| **Dynamics 365 Sales** | 8.6/10 | 6 |
| **Oracle Siebel** | N/A | N/A |

#### Agentic AI - Sales Coaching

| Feature | Dynamics 365 Sales | Oracle Siebel | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Training

| Feature | Dynamics 365 Sales | Oracle Siebel | 
|---|---|---|
| **Knowledge Base** | 8.9 (6 reviews) | Not enough data | 
| **Coaching Materials** | 8.6 (6 reviews) | Not enough data | 
| **Playbook Creation** | 7.5 (6 reviews) | Not enough data | 
| **Video Record** | 8.6 (6 reviews) | Not enough data | 

#### Feedback

| Feature | Dynamics 365 Sales | Oracle Siebel | 
|---|---|---|
| **Review** | 8.9 (6 reviews) | Not enough data | 
| **Scorecard** | 8.9 (6 reviews) | Not enough data | 
| **Coaching Card** | 8.6 (6 reviews) | Not enough data | 
| **Leaderboard** | 9.2 (6 reviews) | Not enough data | 
| **Real-Time Updates** | 8.6 (6 reviews) | Not enough data | 
| **Notifications** | 8.6 (6 reviews) | Not enough data | 
| **Competition** | 8.6 (6 reviews) | Not enough data | 

#### Generative AI

| Feature | Dynamics 365 Sales | Oracle Siebel | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to Dynamics 365 Sales (2):** [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Coaching Software](https://www.g2.com/categories/sales-coaching)



---
## Reviewer Demographics

### By Company Size

| Segment | Dynamics 365 Sales | Oracle Siebel | 
|---|---|---|
| **Small-Business** | 31.0% | 13.3% | 
| **Mid-Market** | 39.4% | 25.3% | 
| **Enterprise** | 29.6% | 61.4% | 

### By Industry

#### Dynamics 365 Sales

- **Information Technology and Services:** 12.6%
- **Computer Software:** 8.4%
- **Retail:** 3.9%
- **Marketing and Advertising:** 3.9%
- **Financial Services:** 3.9%
- **Accounting:** 2.8%
- **Education Management:** 2.3%
- **Non-Profit Organization Management:** 2.3%
- **Insurance:** 2.3%
- **Real Estate:** 2.3%
- **Other:** 55.2%

#### Oracle Siebel

- **Information Technology and Services:** 13.3%
- **Telecommunications:** 8.6%
- **Computer Software:** 8.6%
- **Financial Services:** 5.7%
- **Retail:** 4.7%
- **Hospital & Health Care:** 3.4%
- **Banking:** 2.9%
- **Internet:** 2.5%
- **Marketing and Advertising:** 2.5%
- **Medical Devices:** 2.5%
- **Other:** 45.5%

---
## Alternatives

### Alternatives to Dynamics 365 Sales

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25793 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14687 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13806 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3046 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1427 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1233 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (998 reviews)
- [Pipeline CRM](https://www.g2.com/products/pipeline-crm/reviews) — 4.3/5 stars (951 reviews)

### Alternatives to Oracle Siebel

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25793 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13806 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2928 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1113 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (998 reviews)
- [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.2/5 stars (573 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3046 reviews)
- [Maximizer](https://www.g2.com/products/maximizer/reviews) — 4.0/5 stars (673 reviews)
- [GoldMine](https://www.g2.com/products/goldmine/reviews) — 3.7/5 stars (197 reviews)

---
## Top Discussions

### Dynamics 365 Sales

- Title: [how can i creat a new feild for the contact?](https://www.g2.com/discussions/how-can-i-creat-a-new-feild-for-the-contact) — 3 comments, 1 upvote
  > **Top comment:** "you must have the "System customizer" and/or "System Administrator" role, If you do you can Click on the "Form Editor" when you have a contact open, you will..."
- Title: [What is Microsoft Dynamics CRM competitive advantage?](https://www.g2.com/discussions/what-is-microsoft-dynamics-crm-competitive-advantage) — 3 comments, 1 upvote
  > **Top comment:** "Dynamics CRM has the advantage of being a part of Microsoft. Some see that as a pro, others a con. Nonetheless, it is a full featured CRM just like several..."
- Title: [I'm new to Dynamics 365 Sales and struggling to set up and customize the sales pipeline. Can someone guide me through this process?](https://www.g2.com/discussions/i-m-new-to-dynamics-365-sales-and-struggling-to-set-up-and-customize-the-sales-pipeline-can-someone-guide-me-through-this-process) — 2 comments
  > **Top comment:** "To set up and customize your sales pipeline in Dynamics 365 Sales:

Define Sales Stages: Go to Settings > Sales > Sales Process to set stages like "Lead,"..."
- Title: [What is Dynamics 365 Sales used for?](https://www.g2.com/discussions/what-is-dynamics-365-sales-used-for) — 1 comment
  > **Top comment:** " Lead management: Capturing and nurturing leads, assigning them to sales representatives, and tracking their progress through the sales funnel.
 ..."
- Title: [What Dynamics 365 application can be used for point of sales?](https://www.g2.com/discussions/what-dynamics-365-application-can-be-used-for-point-of-sales) — 1 comment
  > **Top comment:** "1. In-store and Online Sales.
2.Inventory Management.
3.Customer Engagement.
4.Omnichannel Capabilities.
5.Payment Processing.
6.Reporting and Analytics."

### Oracle Siebel

- Title: [What language is Siebel written in?](https://www.g2.com/discussions/14743-what-language-is-siebel-written-in) — 3 comments, 2 upvotes
  > **Top comment:** "JavaScript"
- Title: [What is Oracle Siebel used for?](https://www.g2.com/discussions/what-is-oracle-siebel-used-for) — 1 comment
  > **Top comment:** "Oracle Siebel is a Customer Relationship Management applications to maintain the customer contacts, create the work orders, prepare the quotations, and we..."
- Title: [What's the best way to practice the navigation in the software?](https://www.g2.com/discussions/what-s-the-best-way-to-practice-the-navigation-in-the-software) — 1 comment, 1 upvote
  > **Top comment:** "Honestly just by clicking around and getting familiar with using the breadcrumbs at the top when available. My company emphasized being unable to use the..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/dynamics-365-sales-vs-oracle-siebel)