--- title: Oracle Field Service Cloud Reviews meta_title: 'Oracle Field Service Cloud Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 139 reviews by the users' company size, role or industry to find out how Oracle Field Service Cloud works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 139 scale: '5' date_modified: '2026-08-04' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Oracle Field Service Cloud Reviews **Vendor:** Oracle **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.0/5.0 **Total Reviews:** 139 ## About Oracle Field Service Cloud Built on a time-based, self-learning and predictive technology, Oracle Field Service Cloud is a cloud-based field service and customer communications solution. It collects data from the field and learns in real-time to accurately predict future events, reducing organizational costs and increasing efficiencies. It eliminates customer uncertainty, exceeds customer expectations, and ensures timely job completion. As an integral element of Oracle Service Cloud and the Oracle CX Suite, Oracle Field Service Cloud offers a robust, end-to-end solution for businesses seeking to automate. From booking the activity, to performing the service, emergency work or scheduled maintenance, to sending an invoice or otherwise closing the entire sequence, OFSC connects all these activities using patented technologies. Oracle Field Service Cloud includes the following modules: Forecasting, Capacity Management, Routing, Core Manage, Mobility, Smart Location, Field Collaboration, and Customer Communication and can be integrated to any CRM, ERP system in the cloud or on-premise. It is device agnostic, offering the greatest flexibility and an intuitive ease of use. Oracle Field Service Cloud was built on an acquisition of TOA Technologies in 2014. ## Oracle Field Service Cloud Reviews ### 1. Oracle user **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** December 31, 2018 **What do you like best about Oracle Field Service Cloud?** It is intuitive, once you understand the process flow. We run a program that integrates SAP with Oracle. When order programs are being updated, Oracle is constantly running in the background. This keeps routine processes such as invoicing simple and continuous. **What do you dislike about Oracle Field Service Cloud?** If you make a mistake, it isn't easy to correct. Due to the multi layer process, automation can quickly cause errors. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** All persons in my company have access to the Oracle system and cloud. This allows for streamlined sharing and better process communication. ### 2. Oracle Review **Rating:** 3.5/5.0 stars **Reviewed by:** Hana P C. | Registered Nurse, Hospital & Health Care, Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2019 **What do you like best about Oracle Field Service Cloud?** Organized, easy to use display and functions **What do you dislike about Oracle Field Service Cloud?** Slow to open application, some trouble shooting issues **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Works on different devices, streamlines information, easy to use and learn, constant updates ### 3. Optimization in Field Service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 06, 2019 **What do you like best about Oracle Field Service Cloud?** I love the mobility aspect. It’s great to have this to use in an easy mobile app. **What do you dislike about Oracle Field Service Cloud?** I wish you could easily import things from all platforms to the Cloud **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Customer communication is proactively completed! ### 4. ok product **Rating:** 5.0/5.0 stars **Reviewed by:** Josh C. | Delivery Driver, Enterprise (> 1000 emp.) **Reviewed Date:** January 07, 2019 **What do you like best about Oracle Field Service Cloud?** the ease of use is real. I like the flow that it has and the connection is on par **What do you dislike about Oracle Field Service Cloud?** there is nothing I dislike about the service itself. the customers aren't the greatest **Recommendations to others considering Oracle Field Service Cloud:** don't get frustrated **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** walking clients through their returns ### 5. HBO NOW CUSTOMER SUPPORT **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2019 **What do you like best about Oracle Field Service Cloud?** it organizes the customers information really well and is very organized and neat. **What do you dislike about Oracle Field Service Cloud?** it gets very slow when a customer calls in, it takes a second for the search engine to pop up. **Recommendations to others considering Oracle Field Service Cloud:** i wish it would not be so slow **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Harte Hanks, again it's a little slow because the first thing i have to get in a call is the customers first and last name and sometimes causes the computer to freeze. pros are that it's organized ### 6. Oracle Field **Rating:** 5.0/5.0 stars **Reviewed by:** Tiana S. | Independent Beauty Consultant, Consumer Electronics, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2018 **What do you like best about Oracle Field Service Cloud?** I love that it’s a system that is very simple to adjust and never have trouble following it. **What do you dislike about Oracle Field Service Cloud?** There is nothing that I dislike about Oracle at all I love everything about it **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** It provides everything that I need to do my job and never have to worry about it failing me ### 7. Up and zooming **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2019 **What do you like best about Oracle Field Service Cloud?** New. Innovative. Up and coming. Easy. Good for Manufacturing **What do you dislike about Oracle Field Service Cloud?** Nothing it's a great program. Still learning to use it . **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** None ### 8. Oracle **Rating:** 5.0/5.0 stars **Reviewed by:** Leah J. | Customer Service Representative, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2018 **What do you like best about Oracle Field Service Cloud?** I like how simple it is to use. Easy for customers too. I liked switching the little icons to make it personal to use. **What do you dislike about Oracle Field Service Cloud?** When you have to log in a million times or it was down was the worst. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** We used to use that for emails here and the benefits were greater than just using regular email. I wish we were still using that. It was easy to learn and use. I liked switching the little icons to make it personal to use. ### 9. newer user **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** December 18, 2018 **What do you like best about Oracle Field Service Cloud?** what I like best is you are able to assign different roles that keep the usage of users organized and protected. I also like that you can track under system information **What do you dislike about Oracle Field Service Cloud?** I also dislike the roles at times because you have to switch back and forth so much **Recommendations to others considering Oracle Field Service Cloud:** I am not sure what to compare the product to as this is what my company uses **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** I'm using it on a day to day use to streamline our business and it helps to simplify ### 10. Awesome software **Rating:** 5.0/5.0 stars **Reviewed by:** Khadijah W. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2019 **What do you like best about Oracle Field Service Cloud?** Easy to use system for data entry and check processing **What do you dislike about Oracle Field Service Cloud?** The many steps you have to go through to complete a check **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Sometimes crashes while interacting with clients but it's also a easy to use software ### 11. A tad too difficult for the first timers-otherwise good! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** March 08, 2019 **What do you like best about Oracle Field Service Cloud?** The outlook of the workstation is significantly better than other cloud and work spaces. **What do you dislike about Oracle Field Service Cloud?** I found it difficult to navigate as a first time user. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Organization's training documents and reference books were uploaded and updated in the cloud. It was fairly organized. ### 12. Contact Center Team Lead **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2018 **What do you like best about Oracle Field Service Cloud?** Able to customize to your business needs. Easy to use routing. Communicates well with the mobile and the service system. **What do you dislike about Oracle Field Service Cloud?** Some things are very manual and would like to have a quick solution for some manual processes. Ex locking routed time windows all at once. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** We use to utilize ups software outside of out service system. Unable to customize as much as we needed. Having all Oracle bade programs that communicate well with each other and work well with our none Oracle items. ### 13. Oracle- 6 levels of hell **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2018 **What do you like best about Oracle Field Service Cloud?** It is somewhat organized, I appreciate being able to find the incidents I need fast and without too much work. **What do you dislike about Oracle Field Service Cloud?** However, having to submit incidents is a different story, very time consuming. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Not having to type everything out. ### 14. Amazing service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Motion Pictures and Film | Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2019 **What do you like best about Oracle Field Service Cloud?** Ease of access, and very stable. Very user friendly. **What do you dislike about Oracle Field Service Cloud?** There isn’t anything I can find that I dislike. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Human Resources and payroll operations ### 15. This product works... **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2018 **What do you like best about Oracle Field Service Cloud?** It is great for capturing our complaints from our customers. I use it all day long!!!! **What do you dislike about Oracle Field Service Cloud?** my Company has not updated the software for over two years. Every now and then we have to shut down and restart the program when things go wonky. **Recommendations to others considering Oracle Field Service Cloud:** IF you are looking for something that can assist with keeping the record on track and not mess up this is it! **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** We are Capturing more and more complaints faster and can process them with ease with the use of this system. Plus there are less mistakes:) ### 16. Problems every day. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 05, 2018 **What do you like best about Oracle Field Service Cloud?** I love that my company has switched to this program to cut down on using multiples tabs to use our tools. **What do you dislike about Oracle Field Service Cloud?** My company has just switched over from Cisco to Oracle a month ago and it has been a headache. My computer has been slower than ever and even freezes. All because they have decided to pour every source of help and features into one program with hundreds of employees using it every hour. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** When a customer calls in, their customer profile immediately pops up. And I'm able to send a form to other departments. ### 17. Good as usual **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2019 **What do you like best about Oracle Field Service Cloud?** Everything is in one spot. I love that I don’t have to open a million things. **What do you dislike about Oracle Field Service Cloud?** Shuts down sometimes and regularly has to be updated **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** N/A I just work at the front desk, I guess helping with customer support ### 18. Fantastic Software, When It Works **Rating:** 4.0/5.0 stars **Reviewed by:** Seth J. | Senior Client Service Executive, Pharmaceuticals, Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2018 **What do you like best about Oracle Field Service Cloud?** OFSC was a great product for me to use, when it worked. We used to schedule our daily service tickets out. All of the customers information was uploaded and easily accessible. Same with the job details and the products used. We also had the ability to track, in real time, our drive. This helped provide timeline updates on the fly. **What do you dislike about Oracle Field Service Cloud?** There would be several times where the software would not load all the client details correctly. Or at all.. Now, this could have been a hardware issue (with the tablet) however it happened to several other techs as well. That, along with the fact that sometime we couldn't manually enter details from the tech end into the software (or make changes) was kinda odd. We would have to call in. **Recommendations to others considering Oracle Field Service Cloud:** Make sure the hardware and the software are able to work flawlessly together. If the hardware is not up to par, it will cause the software to lag / bog and will make for a tough day. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Creating job tickets. Tracking job tickets. Tracking techs drive / drive times. The benefits of having everything in one location is ideal. ### 19. Basic But Efficient **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** February 16, 2019 **What do you like best about Oracle Field Service Cloud?** The layout is pretty basic but it does what it needs to do in terms of a communication platform.... it also filters to the tee. **What do you dislike about Oracle Field Service Cloud?** Nothing really a great software to use for communicating with clients **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Chat ### 20. Reliable and great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2019 **What do you like best about Oracle Field Service Cloud?** I like the security that is offered. I also enjoy the line of communication featured. **What do you dislike about Oracle Field Service Cloud?** I really enjoy the service, great way to keep information about location and ways of communicating. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** The navigation and security that is done. ### 21. Oracle Field Service Cloud **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2019 **What do you like best about Oracle Field Service Cloud?** Provided efficient E2E service management in the cloud .Self learning and solving business problems **What do you dislike about Oracle Field Service Cloud?** More built functionalities,ease of use of the functionalities. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** solving business problems ### 22. Slow and glitchy **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2019 **What do you like best about Oracle Field Service Cloud?** It is simple and easy to use, has calendar, can send alerts **What do you dislike about Oracle Field Service Cloud?** Bugs in system, sometimes it would freeze, must disable popup blocker and with this. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Easy to use, inexpensive, good for the basics, pay roll etc ### 23. Easy to understand **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Enterprise (> 1000 emp.) **Reviewed Date:** January 14, 2019 **What do you like best about Oracle Field Service Cloud?** I chat and do telephone communication though Oracle. Makes my customer service job much easier. **What do you dislike about Oracle Field Service Cloud?** Freezes up from time to time which isn't fun. **Recommendations to others considering Oracle Field Service Cloud:** I think it's great that you can see calls and chats coming in. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Order status, change of address, and other order related questions. ### 24. Useful software **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Chemicals | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2019 **What do you like best about Oracle Field Service Cloud?** Ease of use when navigating through the program **What do you dislike about Oracle Field Service Cloud?** It’s an additional system that didn’t speak to others being used **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** None ### 25. Decent software **Rating:** 3.5/5.0 stars **Reviewed by:** Aleigha L. | Production, Restaurants, Enterprise (> 1000 emp.) **Reviewed Date:** December 10, 2018 **What do you like best about Oracle Field Service Cloud?** It’s easy to access, makes using my job easy **What do you dislike about Oracle Field Service Cloud?** Sometimes moves slow when trying to login **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Seeing schedules, availability ### 26. Oracle **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Design | Mid-Market (51-1000 emp.) **Reviewed Date:** December 14, 2018 **What do you like best about Oracle Field Service Cloud?** I use oracle for time cards mostly. It’s basic. **What do you dislike about Oracle Field Service Cloud?** It’s a little old school looking. I’d prefer a better looking platform. **Recommendations to others considering Oracle Field Service Cloud:** The efficiency of the timecard online is way more beneficial **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Timesheets are dome here. It’s easy to do it all online, instead of printing it and having it signed. ### 27. Approved our calls! **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2018 **What do you like best about Oracle Field Service Cloud?** When we started road side service for big rigs this really helped. Made us efficient and prepared and it was easier to manage dispatch. **What do you dislike about Oracle Field Service Cloud?** It was a little kinky. We had some issues. But alot of if was miscommunication. **Recommendations to others considering Oracle Field Service Cloud:** Ask questions. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** The wait time our truckers waited n how prepared we are w what we need ### 28. Oracle Field Service Cloud Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2018 **What do you like best about Oracle Field Service Cloud?** My favorite feature of Oracle Field Service Cloud is that I can use it on the go and access it whenever I need to. It’s very convenient. **What do you dislike about Oracle Field Service Cloud?** The only feature that I dislike about Oracle Field Sevice Cloud is that sometimes storing data can be troublesome. **Recommendations to others considering Oracle Field Service Cloud:** Try this product and see great results. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** This product is helping us give better customer service and provide customers with an easy experience. I’ve realized that using a product that makes employees jobs easier will allow us to better serve customers. ### 29. Great technology **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda E. | Team Member, Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2018 **What do you like best about Oracle Field Service Cloud?** The great thing about oracle is the ease of access due to updated software changes **What do you dislike about Oracle Field Service Cloud?** There’s really nothing to dislike, this system is s easy to use **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Able to troubleshoot customer issues with ease, get answers to questions without having to reach out for additional assistance ### 30. Good user friendly program **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 21, 2018 **What do you like best about Oracle Field Service Cloud?** I like how easy it is to use and the layout. **What do you dislike about Oracle Field Service Cloud?** I've had it force close on me a few times **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** I work in customer service for a finance company and this program makes it easy to help people. ### 31. The product is very good compared to others we have used **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2018 **What do you like best about Oracle Field Service Cloud?** Reliable, easy to navigate, works well with other systems **What do you dislike about Oracle Field Service Cloud?** They system works well and has a lot of good features. We use it for work management and at times it seems the routing function could do a better job **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** It provides job routing and management ### 32. Works great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2018 **What do you like best about Oracle Field Service Cloud?** Easiness to use is amazing. Also the number of tasks that can be performed is a lot **What do you dislike about Oracle Field Service Cloud?** The number of icons you have to click on before you can get to the actual task **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** From Clocking in and clocking out, almost everything is performed there ### 33. Slightly glitchy software but otherwise pretty easy to use **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Accounting | Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2018 **What do you like best about Oracle Field Service Cloud?** The simplistic layout is the best part because it makes it easy to find what I am viewing **What do you dislike about Oracle Field Service Cloud?** It does not auto save and I’ve lost work **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Managing orders Benefits are sharing with the specific people who need access ### 34. User friendly **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Chemicals | Enterprise (> 1000 emp.) **Reviewed Date:** August 20, 2018 **What do you like best about Oracle Field Service Cloud?** Ease of navigation from page to page. I never have trouble finding the area I need. I didn’t even need trained for the software like everything else, i just figured it out on my own by playing with buttons. **What do you dislike about Oracle Field Service Cloud?** It’s bothersome that it freezes. If i push more than a button in under 10 seconds the whole software needs restarted on my work laptop. That’s frustrating. **Recommendations to others considering Oracle Field Service Cloud:** I’d try it out first, they’re great at giving full trials. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** We are getting feedback on services provided. This program does all the work for us. ### 35. Simple, but not for every type of implementation **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** October 23, 2018 **What do you like best about Oracle Field Service Cloud?** The development on it is fairly simple and it is able to integrate with other systems **What do you dislike about Oracle Field Service Cloud?** the UI for our application seems clunky, slow, and doesn't use resources well. **Recommendations to others considering Oracle Field Service Cloud:** NA **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** It is being used in order to document customer complaints using logic branching. This allows for end users to be led through the correct documentation process while actively completing it. ### 36. A great program **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Sports | Enterprise (> 1000 emp.) **Reviewed Date:** December 22, 2018 **What do you like best about Oracle Field Service Cloud?** It is very helpful and easy to navigate. **What do you dislike about Oracle Field Service Cloud?** No bad complaints so far after 3 years of using it **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Reviewing calls, providing excellent customer service to customers. ### 37. Does What You'd Expect **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 11, 2018 **What do you like best about Oracle Field Service Cloud?** Easy to navigate, easy to log information through, easy to send requests through. **What do you dislike about Oracle Field Service Cloud?** Notifications should be linked to phone number as well. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** It is a commitment system for employees to log info and request time off. It takes away the need for more manual systems. ### 38. Oracle field service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2018 **What do you like best about Oracle Field Service Cloud?** the ease of use and customer support is great **What do you dislike about Oracle Field Service Cloud?** so far nothing to dislike using this program **Recommendations to others considering Oracle Field Service Cloud:** It's a great product **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** The customer aspects of the program help in getting out the appointment times ### 39. great product **Rating:** 5.0/5.0 stars **Reviewed by:** ben s. | Mail Carrier, Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2018 **What do you like best about Oracle Field Service Cloud?** good price, easy to use, helps the company **What do you dislike about Oracle Field Service Cloud?** takes a while for training of product but worth it **Recommendations to others considering Oracle Field Service Cloud:** Use this, it is simple, all files are in one spot, takes some training time but well worth it. The product is not very expensive at all. Very effective product, Highly recommended for companies **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** storage of important files, dont have to search for things, all in one cloud ### 40. excellent product! **Rating:** 5.0/5.0 stars **Reviewed by:** Catherine S. | Travel Specialist, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2018 **What do you like best about Oracle Field Service Cloud?** organizational algorithm is superior! User interface is seamless. Easy to train new employees in using it. **What do you dislike about Oracle Field Service Cloud?** I would like to say something that I dislike about it but as of this moment I have not discovered any negative aspect of it **Recommendations to others considering Oracle Field Service Cloud:** It is a very easy to recommend product **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** point of contact information and really helps with customer base retrieval, Resolving customer conflicts goes a lot faster than with earlier programs ### 41. Complicated and limited features **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Publishing | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2018 **What do you like best about Oracle Field Service Cloud?** Easy to locate categories of information and to find where things are listed. **What do you dislike about Oracle Field Service Cloud?** I think the way categories are oeganized and all of the options and filters required to find needed information is needlessly conplicated and a bit tedious. I feel limited in what i am able to search and feel as though i have to go through a lot og listed options in order to get the result I want. Being limited to search the database by only last name, and I feel as though there are too many selections to make in order to submit an email or a note **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** I am able to sending emails to customers or ibternally and detail to internal employees what needs to be done and to help make their kob more wfficient. ### 42. Works **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** December 11, 2018 **What do you like best about Oracle Field Service Cloud?** Fast service when most needed, no need for others **What do you dislike about Oracle Field Service Cloud?** Losing connection when your clicking too fast **Recommendations to others considering Oracle Field Service Cloud:** Don’t click too fast **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Faster service than paper contracts ### 43. Functional Software that could use a facelift **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2018 **What do you like best about Oracle Field Service Cloud?** Oracle Field Service Cloud does a great job of monitoring and tracking people and progress and showing users patterns and predictives based on the data collected. **What do you dislike about Oracle Field Service Cloud?** The main problem that I have with Oracle Field Service Cloud is that while it offers some of the best information and usable metrics, it looks outdated. The menus and options are pretty intuitive, but there is overlap on menu options that sometimes make navigation confusing. **Recommendations to others considering Oracle Field Service Cloud:** While I can thoroughly recommend the features and efficacy of Oracle Field Service Cloud, I think it's important that it is implemented with careful training protocols in place so that employees can learn how to use all the features and navigate a sometimes complicated system and menu division. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** As an administrator, I can easily check people's progress and foresee and prevent potential problems before they occur. ### 44. My Review Of Service Cloud **Rating:** 3.5/5.0 stars **Reviewed by:** Benjamin S. | Marketing Campaign Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** January 17, 2018 **What do you like best about Oracle Field Service Cloud?** The reporting within the product can be pretty useful once you understand the table structure. I was able to customize real-time reports for each team based on their unique KPI's. **What do you dislike about Oracle Field Service Cloud?** There was not alot of support or documentation from Oracle. I learned the background structure of the product through Googling how other users were creating their reports. **Recommendations to others considering Oracle Field Service Cloud:** Really study how to customize the product to your needs. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** We utilized it for past-booking customer service and had future plans to roll-out with chat as well. We also used the knowledge base to control our FAQ environment online. The way it was initially setup was ineffective (I still don't know if it was Oracle or someone within our company). We realized that that click stream volume was out of control because of this and we had to re-structure the FAQ environment to slow the bleeding of click-streams. ### 45. Great For what I need **Rating:** 4.0/5.0 stars **Reviewed by:** Terri M. | Architect, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2018 **What do you like best about Oracle Field Service Cloud?** I like that this seems somewhat intuitive, and I was able to pick it up quickly **What do you dislike about Oracle Field Service Cloud?** Sometimes it takes several steps to make it more customized to what I need to do. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** This has helped us shuffle 'paper' back and forth quite a bit without the actual shuffle. ### 46. Well integrated! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Enterprise (> 1000 emp.) **Reviewed Date:** September 19, 2018 **What do you like best about Oracle Field Service Cloud?** Interoperability with on premises systems, and ensuring integrated nature of the cloud services **What do you dislike about Oracle Field Service Cloud?** I've run up against Oracle's broken security model, unintuitive performance tuning tools, and finicky optimizer. Just once out of all ocassions though. Not so bad **Recommendations to others considering Oracle Field Service Cloud:** Oracle is way ahead of competitors! **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Transparency and control over services ### 47. Worth The Bugs **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Events Services | Mid-Market (51-1000 emp.) **Reviewed Date:** August 30, 2018 **What do you like best about Oracle Field Service Cloud?** That I could see how long jobs took and monitor efficiency. Also being able to see schedule up to ten days out. **What do you dislike about Oracle Field Service Cloud?** Little software bugs. Sometimes we struggled to upload tickets or client information. It wouldn’t save properly, and there was very little software support. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Mobile Communiction - being able to update via mobile app. ### 48. Oracle easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Oracle Field Service Cloud?** This software is easy to use and maneuver through. **What do you dislike about Oracle Field Service Cloud?** I do not like that the program seems to be slow.... but then again it could be the poor internet connection that my workplace has at times **Recommendations to others considering Oracle Field Service Cloud:** This program is easy to use! I would highly reccomend **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** This program benefits the corporation I work for because of how easy it is to use and keep everything organized. ### 49. Oracle Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Oracle Field Service Cloud?** It is convenient to access all the information I need from various devices. **What do you dislike about Oracle Field Service Cloud?** Some of the interfaces are not very intuitive. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Using it to store and organize drawings. ### 50. Good product **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** July 14, 2018 **What do you like best about Oracle Field Service Cloud?** Used this product In call center for staffing. Worked great and simple to use. **What do you dislike about Oracle Field Service Cloud?** Training at first only through my employer could’ve been more comprehensive but was able to pick it up quickly. **Recommendations to others considering Oracle Field Service Cloud:** I used Oracle for a staff of over 500 and it helped tremendously with staffing and productivity. Highly recommend **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Global staffing and call performance increases. Realized that I was able to get scheduling under control to increase call performances ## Oracle Field Service Cloud Discussions - [What is Oracle Field Service Cloud used for?](https://www.g2.com/discussions/what-is-oracle-field-service-cloud-used-for) - [What is Oracle Field Service?](https://www.g2.com/discussions/what-is-oracle-field-service) - [What is IFS FSM?](https://www.g2.com/discussions/oracle-field-service-cloud-what-is-ifs-fsm) - [What is SAP field service management?](https://www.g2.com/discussions/what-is-sap-field-service-management) - [What is Oracle Field Service Cloud?](https://www.g2.com/discussions/what-is-oracle-field-service-cloud) - [View Oracle Field Service Cloud pricing details and edition comparison](https://www.g2.com/products/oracle-field-service-cloud/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+21%3A50%3A27+-0500&secure%5Bsession_id%5D=c1143c2d-ae29-46a7-8647-b10cac6bab4b&secure%5Btoken%5D=cac748774a2f559e1e70f54d2eefec0eff720aa658d07f12d94152773f4387a5&format=llm_user) ## Oracle Field Service Cloud Features **Generative AI** - AI Text Summarization - AI Image-to-Text - Generative AI **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales - Alerts/Notifications - Real-Time Notifications - Customizable Fields - Multi-Location - Payment Collection in the Field **After the Job** - Reports - Analytics - Invoicing - CRM Integrations - Accounting Integration - QuickBooks Integration - Third-Party Integrations - Customizable Reports **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **** - Work Order Management - Checklists - Maintenance Scheduling - Parts Management - Service History - Residential Properties - Vendor Management - Customizable Forms - Purchase Order Management - Mobile Access - Dispatch Management - Task Scheduling - Calendar Management - Asset Tracking - Technician Management - Status Tracking - API - Document Management - Job Management - Preventive Maintenance - AI Copilot - Real-Time Reporting - Commercial Properties - Real-Time Data - Historical Reporting - Contract/License Management - Customer Database - Barcode/Ticket Scanning - Activity Dashboard - Facility Scheduling - Workflow Management - Inspection Management - Inventory Management - Predictive Maintenance - Routing - Forms Management - Chatbot - Documentation Management - File Storage - Electronic Signature - Self Service Portal - Service Level Agreement (SLA) Management - Personalization and Recommendation - Resource Allocation - GPS - Reporting & Statistics - Drag & Drop - Quotes/Estimates - Scheduling - CRM - Online Time Clock - Workforce Management - Activity Tracking - Contact Database - Productivity Analysis - Prioritization - Customizable Branding - Price and Cost Calculations - Performance Management - Equipment Tracking - Data Capture and Transfer - Time Tracking - Data Synchronization - Secure Data Storage - Location Tracking - Route Optimization - Offline Access - Real-Time Updates - Collaboration Tools - Chat/Messaging - Knowledge Management - Electronic Payments - Customer History - Inventory Control - Performance Metrics - Project Management - Client Portal - Driver ETA - Job Tracking - Automated Scheduling - Customer Management - Reminders - Work Order Creation - Equipment Maintenance - Data Import/Export - Search/Filter - Recurring Appointments - Contractor Management - Access Controls/Permissions ## Top Oracle Field Service Cloud Alternatives - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) - 4.4/5.0 (976 reviews) - [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) - 4.0/5.0 (268 reviews) - [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) - 3.9/5.0 (151 reviews)