--- title: Oracle Field Service Cloud Reviews meta_title: 'Oracle Field Service Cloud Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 139 reviews by the users' company size, role or industry to find out how Oracle Field Service Cloud works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 139 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Oracle Field Service Cloud Reviews **Vendor:** Oracle **Category:** [Field Service Management Software](https://www.g2.com/categories/field-service-management) **Average Rating:** 4.0/5.0 **Total Reviews:** 139 ## About Oracle Field Service Cloud Built on a time-based, self-learning and predictive technology, Oracle Field Service Cloud is a cloud-based field service and customer communications solution. It collects data from the field and learns in real-time to accurately predict future events, reducing organizational costs and increasing efficiencies. It eliminates customer uncertainty, exceeds customer expectations, and ensures timely job completion. As an integral element of Oracle Service Cloud and the Oracle CX Suite, Oracle Field Service Cloud offers a robust, end-to-end solution for businesses seeking to automate. From booking the activity, to performing the service, emergency work or scheduled maintenance, to sending an invoice or otherwise closing the entire sequence, OFSC connects all these activities using patented technologies. Oracle Field Service Cloud includes the following modules: Forecasting, Capacity Management, Routing, Core Manage, Mobility, Smart Location, Field Collaboration, and Customer Communication and can be integrated to any CRM, ERP system in the cloud or on-premise. It is device agnostic, offering the greatest flexibility and an intuitive ease of use. Oracle Field Service Cloud was built on an acquisition of TOA Technologies in 2014. ## Oracle Field Service Cloud Reviews ### 1. Oracle Field Service Cloud **Rating:** 5.0/5.0 stars **Reviewed by:** Kristin T. | Brand Ambassador, Cosmetics, Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2018 **What do you like best about Oracle Field Service Cloud?** I like the functionality and ease of the software. It makes moving through multiple systems a lot smoother. **What do you dislike about Oracle Field Service Cloud?** I did not like the start up at first because it was a little slow transitioning but once it was up and going I love it now. I do not know how we ever functioned without it. **Recommendations to others considering Oracle Field Service Cloud:** I recommend it if you have multiple employees and need something that is compatible with more up to date software. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** We are meeting metrics goals because moving through the systems when focusing on a sale is so kuch easier now. ### 2. Exploring the opportunyties **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** September 20, 2023 **What do you like best about Oracle Field Service Cloud?** Digitalization of the field operations and the possibility to comunicate in real time within the stakeholders of the service. **What do you dislike about Oracle Field Service Cloud?** When you used for preventive maintenance and with minimun time betwen de services is friendly to configurate **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** become paperless and standarizice the service ### 3. Oracle and It's Effienciency in Managing Your Business **Rating:** 5.0/5.0 stars **Reviewed by:** Renz Adriel F. | Source to Pay - Order Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** January 16, 2023 **What do you like best about Oracle Field Service Cloud?** Well, with Oracle you can do a lot of things. Customization at its finest. It can really automate all your business process and replacing your manual workflow with integrations and complex workflows. **What do you dislike about Oracle Field Service Cloud?** Sometimes there is a bug or issue logging in, however it can't be fixed right away since it is cloud already. But with the help of knowledgeable technical support, you don't have to worry. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Automation. With the use of Oracle, you can now complete your business process in just one tap. From order to cash, source to pay and many more. Standard reports are pretty awesome, dashboards and KPI's. ### 4. Ease of use for field techs **Rating:** 5.0/5.0 stars **Reviewed by:** Robert Q. | Associate Director of Field Service, Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2022 **What do you like best about Oracle Field Service Cloud?** It makes the techs in the field have an easier time navigating the customer experience. It allows us to combine all the different systems used for our customer data in a one stop shop for the field techs and their managers to view the data. Field service cloud also allows for an easy to use interface to see their routes throughout the day. **What do you dislike about Oracle Field Service Cloud?** Because of the ease of use in the rare case of service disruption techs are not familiar with what they need to do to continue with their day. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Better data capture on jobs completed to allow us to integrate without BI solution for stats evaluation. ### 5. Oracle Field Service Cloud Review **Rating:** 4.5/5.0 stars **Reviewed by:** Sunil B. | Salesforce Architect, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** February 02, 2023 **What do you like best about Oracle Field Service Cloud?** Forecasting, Capacity Management, Routing, Core Manage, Mobility **What do you dislike about Oracle Field Service Cloud?** There are not enough resources for the capacity area. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** It helps businesses schedule, route, and equip mobile workers to complete service activities at a customer's home, office, or installed asset location. ### 6. Best service **Rating:** 5.0/5.0 stars **Reviewed by:** Er. Narendra j. | Project and Service Officer - HVAC, Small-Business (50 or fewer emp.) **Reviewed Date:** January 09, 2023 **What do you like best about Oracle Field Service Cloud?** Cloud management and customer service and prompt response **What do you dislike about Oracle Field Service Cloud?** Complicated system , understanding takes some time **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Customer data management ### 7. OSVC **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Broadcast Media | Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2022 **What do you like best about Oracle Field Service Cloud?** It's very user-friendly and fast. Easy to use and intuitive. **What do you dislike about Oracle Field Service Cloud?** Nothing I dislike for now. It's way better than any other apps I used in the past **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** It's a great way to keep track of clients' accounts. The feature I like most is the one where you can see recently used items ### 8. Optimizing field service **Rating:** 5.0/5.0 stars **Reviewed by:** Nick S. | Controller, Enterprise (> 1000 emp.) **Reviewed Date:** May 24, 2022 **What do you like best about Oracle Field Service Cloud?** Intuitive design and user-friendly. Helps deliver optimum efficiencies across departments. Dynamic capability from a technical standpoint that allows our users to get the most of their tasks. **What do you dislike about Oracle Field Service Cloud?** Implementation and training users who had never used oracle before was a challenge. Given the size of the platform, it can be intimidating to end-users at the company who aren't used to a large sized ERP. **Recommendations to others considering Oracle Field Service Cloud:** Complete all the training seminars and do homework when you are first onboarding. This will help you understand the interface and gain confidence with the applications. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Maximizing work efficiency in the field and automation which allows employees more time to focus on their assignments and not waste time with redundant data entry ### 9. Pretty good... **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2021 **What do you like best about Oracle Field Service Cloud?** The ease of use integration with other Oracle systems. It is very user-friendly and doesn't take a lot of computer knowledge to use. **What do you dislike about Oracle Field Service Cloud?** It seems to run a little slower when we have a heavier group of clients, but having a smaller customer base could be benefical **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Worked as "customer service" at the office... was the first point of contact when someone had an issue ### 10. Awesome system **Rating:** 5.0/5.0 stars **Reviewed by:** Anastasia E. | Work from home- Financial CSR, Enterprise (> 1000 emp.) **Reviewed Date:** July 27, 2021 **What do you like best about Oracle Field Service Cloud?** How quickly the system work with one another in conjunction with multiple system in the banking industry **What do you dislike about Oracle Field Service Cloud?** The random updates can be a pain at times but it works fine outside of that **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Searching for information for the customer or using the system with particular applications such as form ### 11. Intelligent field service management. **Rating:** 5.0/5.0 stars **Reviewed by:** Cora코라 B. | Human Resources Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 07, 2020 **What do you like best about Oracle Field Service Cloud?** Oracle Field Service Cloud is a cloud-based field service and client communications arrangement. It gathers data from the field and learns in real-an ideal opportunity to accurately anticipate future occasions, lessening organizational expenses, and increasing efficiencies. This is a strong platform used to change over our standard paper and pencil data and digitize them. All of the clients' information was uploaded and easily accessible. Oracle Field Service Cloud is amazing tool use. It helped in putting away our client's records appropriately. The item is very easy to use and intended to be compelling and proficient. Oracle field service cloud is useful because it monitors all the information for you and it is very easy to use. Organizes field data, and lets you have your own company's template. There are no bad inquiries to their reps when you call and their platform is super easy to use. **What do you dislike about Oracle Field Service Cloud?** There are issues on the administrative end regarding their access and an inability to appropriately track and report inside the platform. The drawback of utilizing Oracle is that it has many strides to perform a certain something. It is moderate and takes some time to load and use, it ought to be faster. In the event that you make a mistake, it is difficult to address. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** This program allows you to increase effectiveness and lessen costs by monitoring employee and client activity that allows you to take care of business issues and improve organization. Real-time traffic assists with avoiding traffic clog. Oracle made this easier with their adaptability on the best way to organized per your necessities. ### 12. World Class Digital Field Service **Rating:** 4.5/5.0 stars **Reviewed by:** Manoj M. | CX-Product Consultant, Enterprise (> 1000 emp.) **Reviewed Date:** July 28, 2020 **What do you like best about Oracle Field Service Cloud?** Managing, scheduling, routing of workforce and also capacity management for resource supply and demand **What do you dislike about Oracle Field Service Cloud?** system does not tell you about workskills mismatch deeply and UI framework **Recommendations to others considering Oracle Field Service Cloud:** great product for digital field service with Augmented and virtual reality where technician able to do the job remotely in this covid situation. go for it **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Global scalability and working on long duration project works across different countries. due to covind situation, leveraged augmented reality where works are performed remotely by technicians using AR gears ### 13. Great service with huge oportunities **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** July 27, 2020 **What do you like best about Oracle Field Service Cloud?** Easy to learn and start using, user friendly **What do you dislike about Oracle Field Service Cloud?** Cost and limited options for visualization **Recommendations to others considering Oracle Field Service Cloud:** None **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Used for management and the good benefint whats the visualization of all the data ### 14. Oracle OFSC is a unique cloud-based platform. **Rating:** 5.0/5.0 stars **Reviewed by:** Ruth C. | Customer Support Professional, Entertainment, Enterprise (> 1000 emp.) **Reviewed Date:** July 29, 2019 **What do you like best about Oracle Field Service Cloud?** I like that it organizes field data and allows you to have your own company's template. I was able to customize real-time reports for each team based on their unique KPIs. This is a solid platform used to convert our orthodox paper and pencil data and digitize them. It will send you a report in a minute. Quite effective and very easy to handle. It has helped to manage and plan expenses in the company. **What do you dislike about Oracle Field Service Cloud?** I do not regret the tool, it is excellent and its performance is very good. The only thing would be its price is quite expensive. **Recommendations to others considering Oracle Field Service Cloud:** It is a tool that deserves to be recommended for its excellent quality, does what it offers and helps us organize and manage the company's accounts. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Oracle OFSC allows us to reduce the amount of time each job takes, which saves us money and increases overall productivity, satisfied customers and us happy. ### 15. The Oracle Field Service Cloud Review **Rating:** 4.5/5.0 stars **Reviewed by:** JUNE C. | Network Marketer, Enterprise (> 1000 emp.) **Reviewed Date:** July 01, 2019 **What do you like best about Oracle Field Service Cloud?** Oracle Field Service Cloud is an excellent tool use. It helped in storing our customers record properly. Likewise as product and job details. **What do you dislike about Oracle Field Service Cloud?** The software operates slowly more so when we have many clients. This brought headache more so when you are business and in urgent. **Recommendations to others considering Oracle Field Service Cloud:** Assist in well operation of software and hardware without any delay. Remember if the hardware is not operating well its because of the software malfunction. Thus incorporates using Oracle Field Service Cloud. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Producing job tickets, retracking jobs tickets, those are the benefits of Oracle Field Service Cloud. ### 16. Great product would very much recommend **Rating:** 4.5/5.0 stars **Reviewed by:** Megan S. | Student , Small-Business (50 or fewer emp.) **Reviewed Date:** February 28, 2019 **What do you like best about Oracle Field Service Cloud?** I used this product for a class I needed to take and going in was hesitant on the usability, the product is very user friendly and designed to be effective and efficient. I was quickly able to gain a basic understanding on the softwares programs and functions and was able to complete my tasks with ease. **What do you dislike about Oracle Field Service Cloud?** The price is rather high and it is difficult to find information on how you will be charged, the customer service is a pain and too computer oriented. I was on hold and passed around from person to person many times, it caused me much stress and took two days of calling to resolve my issue. The whole process could have been solved with a simple cancel statement in their terms and conditions. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** I noticed its benefit is with choice and a more flexible and secure access to a platform. It saves time and in the end creates a better looking and accurate resulting product. I think time and efficiency is the biggest problem it solved which is very important in this day and age. ### 17. Simple yet effective field service solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Utilities | Enterprise (> 1000 emp.) **Reviewed Date:** September 02, 2019 **What do you like best about Oracle Field Service Cloud?** SaaS solution. Much faster routing engine **What do you dislike about Oracle Field Service Cloud?** Limited customizations. Skill set is a bit rare **Recommendations to others considering Oracle Field Service Cloud:** Cost effective product **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Few if the customizations were hard to achieve considering it's a SaaS product. But there is always a work around for it ### 18. Use Oracle for purchases **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2019 **What do you like best about Oracle Field Service Cloud?** I like that it’s a technology that allows business to have transaction in system and allows it to go to the cloud **What do you dislike about Oracle Field Service Cloud?** What I dislike is the system sometimes get stuck and I have to shut down register system shut down. I have to reboot it **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** It has impacted it by every transaction I make everyday. Make it easier to access certain items. ### 19. Great Software for An Efficient Workplace **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 02, 2019 **What do you like best about Oracle Field Service Cloud?** What I like best about Oracle is that our data is streamlined seamlessly into our systems, allowing us to work both effectively and efficiently. I do not know what Oracle is capable of doing in other lines of business, but in my business, it proves itself time and time again. **What do you dislike about Oracle Field Service Cloud?** With any system, there will be issues of course. What becomes most important is both how frequent these issues are as well as how severe these issues can be. With Oracle I find our problems to be limited to potentially one a week if not even less frequent. When we do run into a bump in the road, we simply use another tool to help "refresh" the system and proceed with our work. The entire process may take as little as 2 minutes or as long as 30, but the troubleshooting is marvelous when it comes to Oracle. **Recommendations to others considering Oracle Field Service Cloud:** I would highly recommend this system if you are looking for something reliable and easy to use. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** In my business, I am able to properly assess the nature of the contact I am receiving as well as how I might best resolve the issue being presented. We are constantly solving newer and progressively more difficult problems with Oracle on a daily basis. I am able to take a step back from things and assess our problems from an administrative perspective, allowing me to coach and help resolve these problems. ### 20. Simple. Easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Kyra A. | Administrative Assistant - Center for Business and Economic Research, Human Resources, Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2019 **What do you like best about Oracle Field Service Cloud?** Oracle's application can address the most complex business requirements while increasing productivity in an easy way. **What do you dislike about Oracle Field Service Cloud?** Some interfaces still contain an "old" look, but that is just relative. It doesn't impact the efficiency. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Easy to provide business and industry solutions, enabling organizations to increase productivity, accelerate business performance, and provide a lower cost of ownership. ### 21. Incredible software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2019 **What do you like best about Oracle Field Service Cloud?** I love theirs customer service and how easy Oracle make it to use their software. There are no bad questions to their reps when you call and their platform is also super user friendly. **What do you dislike about Oracle Field Service Cloud?** There’s literally nothing I can think of that I dislike about Oracle. **Recommendations to others considering Oracle Field Service Cloud:** If you’re looking for credibility and reliability towards a software that will enhance your business communication with clients then o would say Oracle Field is for you. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Communication more effectively with customers and making sure their needs are fully met within our service line of business. ### 22. I really enjoyed using the system **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** May 22, 2019 **What do you like best about Oracle Field Service Cloud?** What’s most helpful is the fact that I could pull up all my information I need to with no hassle. It’s a very good program **What do you dislike about Oracle Field Service Cloud?** I disliked that sometimes it would go really slow **Recommendations to others considering Oracle Field Service Cloud:** I think they should go for it it’s amazing **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Making sure my check was all there and properly entered ### 23. Great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2019 **What do you like best about Oracle Field Service Cloud?** Great server wouldnt recommend any other server for your work place **What do you dislike about Oracle Field Service Cloud?** Oracle can be a little bit glitchty at times but other than that i have zero qualms about it **Recommendations to others considering Oracle Field Service Cloud:** Fix glichtes **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** It is a fast server when it is mot being glitchy. The benifits are a great server to work with. ### 24. Review of Oracle **Rating:** 4.5/5.0 stars **Reviewed by:** Kiana A. | RN, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2019 **What do you like best about Oracle Field Service Cloud?** Easy to use, not complicated, simplicity **What do you dislike about Oracle Field Service Cloud?** Not too advanced, could be upgraded, bug problems **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Staffing issues ### 25. Quick fast service all on onr website. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** March 03, 2019 **What do you like best about Oracle Field Service Cloud?** Oracle has been easyvand fast to clock in and outm it keeps good track of my hours and lets me easily make trades and request time off. **What do you dislike about Oracle Field Service Cloud?** There is a lack of mobile usage. I'd love an appto clock in and out or to look at my schedule. To my knowledge there is not even a mobile website. **Recommendations to others considering Oracle Field Service Cloud:** Try to use it mostly within network. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** The use of oracle is mainly for scheduling and time keeping. ### 26. OFSC Review **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 08, 2019 **What do you like best about Oracle Field Service Cloud?** GPS routing. Be able to locate my employees to assist with time management, real time traffic helps to avoid traffic congestion **What do you dislike about Oracle Field Service Cloud?** I have yet found a app for this that is user friendly for managing your employees. The user side app works ok **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** I would definitely recommend this to anyone in the market for such program as it really helps with workflow and to make appointments time windows ### 27. Easy to use !! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** April 27, 2019 **What do you like best about Oracle Field Service Cloud?** That I could get to my application faster. ! **What do you dislike about Oracle Field Service Cloud?** That’s sometimes it times you out or take a long time to load ! **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Pulling up , sometimes it takes all day. But for the most part it works! And the updates 😑 ugh ### 28. Freedom to organize **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Machinery | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2019 **What do you like best about Oracle Field Service Cloud?** I used the program daily to compile specific data and then compare. Oracle made this easier with their flexibility on how to organized per your needs. **What do you dislike about Oracle Field Service Cloud?** The time gap. Most times the gap between transactions is short (15 minutes or under) but sometimes transactions take too long or don’t go over correctly. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Benefits I have come to realize using Oracle: data extraction is exactly what you make it. There is room and flexibility to obtain the specific data fields that were near impossible to get with previous programs. ### 29. ok product **Rating:** 5.0/5.0 stars **Reviewed by:** Josh C. | Delivery Driver, Enterprise (> 1000 emp.) **Reviewed Date:** January 07, 2019 **What do you like best about Oracle Field Service Cloud?** the ease of use is real. I like the flow that it has and the connection is on par **What do you dislike about Oracle Field Service Cloud?** there is nothing I dislike about the service itself. the customers aren't the greatest **Recommendations to others considering Oracle Field Service Cloud:** don't get frustrated **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** walking clients through their returns ### 30. HBO NOW CUSTOMER SUPPORT **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 04, 2019 **What do you like best about Oracle Field Service Cloud?** it organizes the customers information really well and is very organized and neat. **What do you dislike about Oracle Field Service Cloud?** it gets very slow when a customer calls in, it takes a second for the search engine to pop up. **Recommendations to others considering Oracle Field Service Cloud:** i wish it would not be so slow **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Harte Hanks, again it's a little slow because the first thing i have to get in a call is the customers first and last name and sometimes causes the computer to freeze. pros are that it's organized ### 31. Oracle Field **Rating:** 5.0/5.0 stars **Reviewed by:** Tiana S. | Independent Beauty Consultant, Consumer Electronics, Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2018 **What do you like best about Oracle Field Service Cloud?** I love that it’s a system that is very simple to adjust and never have trouble following it. **What do you dislike about Oracle Field Service Cloud?** There is nothing that I dislike about Oracle at all I love everything about it **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** It provides everything that I need to do my job and never have to worry about it failing me ### 32. Up and zooming **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Furniture | Mid-Market (51-1000 emp.) **Reviewed Date:** April 27, 2019 **What do you like best about Oracle Field Service Cloud?** New. Innovative. Up and coming. Easy. Good for Manufacturing **What do you dislike about Oracle Field Service Cloud?** Nothing it's a great program. Still learning to use it . **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** None ### 33. Oracle **Rating:** 5.0/5.0 stars **Reviewed by:** Leah J. | Customer Service Representative, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** October 04, 2018 **What do you like best about Oracle Field Service Cloud?** I like how simple it is to use. Easy for customers too. I liked switching the little icons to make it personal to use. **What do you dislike about Oracle Field Service Cloud?** When you have to log in a million times or it was down was the worst. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** We used to use that for emails here and the benefits were greater than just using regular email. I wish we were still using that. It was easy to learn and use. I liked switching the little icons to make it personal to use. ### 34. Awesome software **Rating:** 5.0/5.0 stars **Reviewed by:** Khadijah W. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 04, 2019 **What do you like best about Oracle Field Service Cloud?** Easy to use system for data entry and check processing **What do you dislike about Oracle Field Service Cloud?** The many steps you have to go through to complete a check **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Sometimes crashes while interacting with clients but it's also a easy to use software ### 35. Contact Center Team Lead **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** December 04, 2018 **What do you like best about Oracle Field Service Cloud?** Able to customize to your business needs. Easy to use routing. Communicates well with the mobile and the service system. **What do you dislike about Oracle Field Service Cloud?** Some things are very manual and would like to have a quick solution for some manual processes. Ex locking routed time windows all at once. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** We use to utilize ups software outside of out service system. Unable to customize as much as we needed. Having all Oracle bade programs that communicate well with each other and work well with our none Oracle items. ### 36. Amazing service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Motion Pictures and Film | Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2019 **What do you like best about Oracle Field Service Cloud?** Ease of access, and very stable. Very user friendly. **What do you dislike about Oracle Field Service Cloud?** There isn’t anything I can find that I dislike. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Human Resources and payroll operations ### 37. Reliable and great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2019 **What do you like best about Oracle Field Service Cloud?** I like the security that is offered. I also enjoy the line of communication featured. **What do you dislike about Oracle Field Service Cloud?** I really enjoy the service, great way to keep information about location and ways of communicating. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** The navigation and security that is done. ### 38. Oracle Field Service Cloud Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** September 24, 2018 **What do you like best about Oracle Field Service Cloud?** My favorite feature of Oracle Field Service Cloud is that I can use it on the go and access it whenever I need to. It’s very convenient. **What do you dislike about Oracle Field Service Cloud?** The only feature that I dislike about Oracle Field Sevice Cloud is that sometimes storing data can be troublesome. **Recommendations to others considering Oracle Field Service Cloud:** Try this product and see great results. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** This product is helping us give better customer service and provide customers with an easy experience. I’ve realized that using a product that makes employees jobs easier will allow us to better serve customers. ### 39. Great technology **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda E. | Team Member, Enterprise (> 1000 emp.) **Reviewed Date:** September 25, 2018 **What do you like best about Oracle Field Service Cloud?** The great thing about oracle is the ease of access due to updated software changes **What do you dislike about Oracle Field Service Cloud?** There’s really nothing to dislike, this system is s easy to use **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Able to troubleshoot customer issues with ease, get answers to questions without having to reach out for additional assistance ### 40. Good user friendly program **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 21, 2018 **What do you like best about Oracle Field Service Cloud?** I like how easy it is to use and the layout. **What do you dislike about Oracle Field Service Cloud?** I've had it force close on me a few times **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** I work in customer service for a finance company and this program makes it easy to help people. ### 41. The product is very good compared to others we have used **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2018 **What do you like best about Oracle Field Service Cloud?** Reliable, easy to navigate, works well with other systems **What do you dislike about Oracle Field Service Cloud?** They system works well and has a lot of good features. We use it for work management and at times it seems the routing function could do a better job **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** It provides job routing and management ### 42. Works great **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2018 **What do you like best about Oracle Field Service Cloud?** Easiness to use is amazing. Also the number of tasks that can be performed is a lot **What do you dislike about Oracle Field Service Cloud?** The number of icons you have to click on before you can get to the actual task **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** From Clocking in and clocking out, almost everything is performed there ### 43. Oracle field service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** December 03, 2018 **What do you like best about Oracle Field Service Cloud?** the ease of use and customer support is great **What do you dislike about Oracle Field Service Cloud?** so far nothing to dislike using this program **Recommendations to others considering Oracle Field Service Cloud:** It's a great product **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** The customer aspects of the program help in getting out the appointment times ### 44. great product **Rating:** 5.0/5.0 stars **Reviewed by:** ben s. | Mail Carrier, Enterprise (> 1000 emp.) **Reviewed Date:** July 12, 2018 **What do you like best about Oracle Field Service Cloud?** good price, easy to use, helps the company **What do you dislike about Oracle Field Service Cloud?** takes a while for training of product but worth it **Recommendations to others considering Oracle Field Service Cloud:** Use this, it is simple, all files are in one spot, takes some training time but well worth it. The product is not very expensive at all. Very effective product, Highly recommended for companies **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** storage of important files, dont have to search for things, all in one cloud ### 45. excellent product! **Rating:** 5.0/5.0 stars **Reviewed by:** Catherine S. | Travel Specialist, Marketing and Advertising, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2018 **What do you like best about Oracle Field Service Cloud?** organizational algorithm is superior! User interface is seamless. Easy to train new employees in using it. **What do you dislike about Oracle Field Service Cloud?** I would like to say something that I dislike about it but as of this moment I have not discovered any negative aspect of it **Recommendations to others considering Oracle Field Service Cloud:** It is a very easy to recommend product **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** point of contact information and really helps with customer base retrieval, Resolving customer conflicts goes a lot faster than with earlier programs ### 46. Oracle easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** July 30, 2018 **What do you like best about Oracle Field Service Cloud?** This software is easy to use and maneuver through. **What do you dislike about Oracle Field Service Cloud?** I do not like that the program seems to be slow.... but then again it could be the poor internet connection that my workplace has at times **Recommendations to others considering Oracle Field Service Cloud:** This program is easy to use! I would highly reccomend **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** This program benefits the corporation I work for because of how easy it is to use and keep everything organized. ### 47. Good software, not always reliable **Rating:** 5.0/5.0 stars **Reviewed by:** Dakota C. | Student Assistant in Research, Teaching, and Learning Services, Consumer Services, Small-Business (50 or fewer emp.) **Reviewed Date:** June 22, 2018 **What do you like best about Oracle Field Service Cloud?** Being able to see your scheduled route in advance and the reporting within the product was useful **What do you dislike about Oracle Field Service Cloud?** The software is not consistent or reliable. It often uploaded client details incorrectly. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Improving our methods of billing and inventory in the moving business. ### 48. Retail Review Oracle **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Enterprise (> 1000 emp.) **Reviewed Date:** July 19, 2018 **What do you like best about Oracle Field Service Cloud?** I love it's consistency and ease of use. The guide book helps solve any questions. It's user friendly and always speedy **What do you dislike about Oracle Field Service Cloud?** Sometimes it's a bit hard to navigate especially as a manager, however the guide book is extremely detailed and allows for easy explanations of use **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** It helps us run through orders and keep reports going throughout the day ### 49. purchasing website **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2018 **What do you like best about Oracle Field Service Cloud?** we use this oracle to buy stuff and also there is maximo oracle too that we use to make tickets or close tickets for residents **What do you dislike about Oracle Field Service Cloud?** no picture when you try to purchase something and maximo is also slow too. **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** mostly purchasing stuff that we use and maximo we use to help residents ### 50. Great software minor malfunctions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2018 **What do you like best about Oracle Field Service Cloud?** The best part of the product is for ticketing it is very easy to upload and easy to access. Allows you to add many details and track the progress. **What do you dislike about Oracle Field Service Cloud?** The major problem that I found is when looking into a ticket it would be hard to load the details of the ticket for the client. **Recommendations to others considering Oracle Field Service Cloud:** Make sure you have the details of the ticket in another file in the event you cannot pull the information up! **What problems is Oracle Field Service Cloud solving and how is that benefiting you?** Ticketing makes it easy to use but also sometimes was frustrating ## Oracle Field Service Cloud Discussions - [What is Oracle Field Service Cloud used for?](https://www.g2.com/discussions/what-is-oracle-field-service-cloud-used-for) - [What is Oracle Field Service?](https://www.g2.com/discussions/what-is-oracle-field-service) - [What is IFS FSM?](https://www.g2.com/discussions/oracle-field-service-cloud-what-is-ifs-fsm) - [What is SAP field service management?](https://www.g2.com/discussions/what-is-sap-field-service-management) - [What is Oracle Field Service Cloud?](https://www.g2.com/discussions/what-is-oracle-field-service-cloud) - [View Oracle Field Service Cloud pricing details and edition comparison](https://www.g2.com/products/oracle-field-service-cloud/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+05%3A17%3A01+-0500&secure%5Bsession_id%5D=d8b18b0f-16da-4a6a-abfc-9d6e3635065c&secure%5Btoken%5D=77ec53d81590e8844e3b0c4f2551c15f418289055637b8a8ccb993eaf202cb51&format=llm_user) ## Oracle Field Service Cloud Features **Generative AI** - AI Text Summarization - AI Image-to-Text - Generative AI **Before the Job** - Calendar - Dispatch - Roles - Booking **On the Job** - Location - Employee Communication - Behavior Monitoring - Client Notifications - Field Sales - Alerts/Notifications - Real-Time Notifications - Customizable Fields - Multi-Location - Payment Collection in the Field **After the Job** - Reports - Analytics - Billing & Invoicing - CRM Integrations - Accounting Integration - QuickBooks Integration - Third-Party Integrations - Customizable Reports **Agentic AI - Field Service Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Additional Functionality** - Work Order Management - Checklists - Maintenance Scheduling - Parts Management - Service History - Residential Properties - Vendor Management - Customizable Forms - Purchase Order Management - Mobile Access - Dispatch Management - Task Scheduling - Calendar Management - Asset Tracking - Technician Management - Status Tracking - API - Document Management - Job Management - Preventive Maintenance - AI Copilot - Real-Time Reporting - Commercial Properties - Real-Time Data - Historical Reporting - Contract/License Management - Customer Database - Barcode/Ticket Scanning - Activity Dashboard - Facility Scheduling - Workflow Management - Inspection Management - Inventory Management - Predictive Maintenance - Routing - Forms Management - Chatbot - Documentation Management - File Storage - Electronic Signature - Self Service Portal - Service Level Agreement (SLA) Management - Personalization and Recommendation - Resource Allocation - GPS - Reporting & Statistics - Drag & Drop - Quotes/Estimates - Scheduling - CRM - Online Time Clock - Workforce Management - Activity Tracking - Contact Database - Productivity Analysis - Prioritization - Customizable Branding - Price and Cost Calculations - Performance Management - Equipment Tracking - Data Capture and Transfer - Time Tracking - Data Synchronization - Secure Data Storage - Location Tracking - Route Optimization - Offline Access - Real-Time Updates - Collaboration Tools - Chat/Messaging - Knowledge Management - Electronic Payments - Customer History - Inventory Control - Performance Metrics - Project Management - Client Portal - Driver ETA - Job Tracking - Automated Scheduling - Customer Management - Reminders - Work Order Creation - Equipment Maintenance - Data Import/Export - Search/Filter - Recurring Appointments - Contractor Management - Access Controls/Permissions - Workflow Automation ## Top Oracle Field Service Cloud Alternatives - [Agentforce Field Service (formerly Salesforce Field Service)](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/reviews) - 4.4/5.0 (977 reviews) - [IFS Cloud](https://www.g2.com/products/ifs-cloud/reviews) - 4.0/5.0 (268 reviews) - [Dynamics 365 Field Service](https://www.g2.com/products/dynamics-365-field-service/reviews) - 3.9/5.0 (151 reviews)