Oracle Field Service Cloud Reviews & Product Details

Built on a time-based, self-learning and predictive technology, Oracle Field Service Cloud is a cloud-based field service and customer communications solution. It collects data from the field and learns in real-time to accurately predict future events, reducing organizational costs and increasing efficiencies. It eliminates customer uncertainty, exceeds customer expectations, and ensures timely job completion. As an integral element of Oracle Service Cloud and the Oracle CX Suite, Oracle Field Service Cloud offers a robust, end-to-end solution for businesses seeking to automate. From booking the activity, to performing the service, emergency work or scheduled maintenance, to sending an invoice or otherwise closing the entire sequence, OFSC connects all these activities using patented technologies. Oracle Field Service Cloud includes the following modules: Forecasting, Capacity Management, Routing, Core Manage, Mobility, Smart Location, Field Collaboration, and Customer Communication and can be integrated to any CRM, ERP system in the cloud or on-premise. It is device agnostic, offering the greatest flexibility and an intuitive ease of use. Oracle Field Service Cloud was built on an acquisition of TOA Technologies in 2014.

Seller

Oracle

Discussions

Oracle Field Service Cloud Community

Languages Supported

Czech, Danish, German, Greek, English, Finnish, French, Hindi, Hungarian, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Turkish, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Chris Cha

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

View More Pricing Information

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User Insights

Average based on 139 real user reviews.

Perceived Cost

$$$$$

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Verified User in Telecommunications

Enterprise (> 1000 emp.)

12/9/2018

"The product is very good compared to others we have used"

4.5/5

What do you like best about Oracle Field Service Cloud?

Reliable, easy to navigate, works well with other systems Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

They system works well and has a lot of good features. We use it for work management and at times it seems the routing function could do a better job Review collected by and hosted on G2.com.

Verified User in Higher Education

Mid-Market (51-1000 emp.)

12/8/2018

"Works great"

5/5

What do you like best about Oracle Field Service Cloud?

Easiness to use is amazing. Also the number of tasks that can be performed is a lot Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

The number of icons you have to click on before you can get to the actual task Review collected by and hosted on G2.com.

Verified User in Accounting

Enterprise (> 1000 emp.)

12/16/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"Slightly glitchy software but otherwise pretty easy to use"

2.5/5

What do you like best about Oracle Field Service Cloud?

The simplistic layout is the best part because it makes it easy to find what I am viewing Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

It does not auto save and I’ve lost work Review collected by and hosted on G2.com.

Verified User in Chemicals

Enterprise (> 1000 emp.)

8/20/2018

"User friendly"

3.5/5

What do you like best about Oracle Field Service Cloud?

Ease of navigation from page to page. I never have trouble finding the area I need. I didn’t even need trained for the software like everything else, i just figured it out on my own by playing with buttons. Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

It’s bothersome that it freezes. If i push more than a button in under 10 seconds the whole software needs restarted on my work laptop. That’s frustrating. Review collected by and hosted on G2.com.

Verified User in Biotechnology

Enterprise (> 1000 emp.)

10/23/2018

"Simple, but not for every type of implementation"

2.5/5

What do you like best about Oracle Field Service Cloud?

The development on it is fairly simple and it is able to integrate with other systems Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

the UI for our application seems clunky, slow, and doesn't use resources well. Review collected by and hosted on G2.com.

Recommendations to others considering Oracle Field Service Cloud:

NA Review collected by and hosted on G2.com.

What problems is Oracle Field Service Cloud solving and how is that benefiting you?

It is being used in order to document customer complaints using logic branching. This allows for end users to be led through the correct documentation process while actively completing it. Review collected by and hosted on G2.com.

Verified User in Sports

Enterprise (> 1000 emp.)

12/22/2018

"A great program"

4/5

What do you like best about Oracle Field Service Cloud?

It is very helpful and easy to navigate. Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

No bad complaints so far after 3 years of using it Review collected by and hosted on G2.com.

Verified User in Retail

Enterprise (> 1000 emp.)

11/11/2018

"Does What You'd Expect"

4/5

What do you like best about Oracle Field Service Cloud?

Easy to navigate, easy to log information through, easy to send requests through. Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

Notifications should be linked to phone number as well. Review collected by and hosted on G2.com.

Verified User in Higher Education

Enterprise (> 1000 emp.)

12/3/2018

"Oracle field service"

5/5

What do you like best about Oracle Field Service Cloud?

the ease of use and customer support is great Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

so far nothing to dislike using this program Review collected by and hosted on G2.com.

ben s.

Mail Carrier

Enterprise (> 1000 emp.)

7/12/2018

"great product"

5/5

What do you like best about Oracle Field Service Cloud?

good price, easy to use, helps the company Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

takes a while for training of product but worth it Review collected by and hosted on G2.com.

Recommendations to others considering Oracle Field Service Cloud:

Use this, it is simple, all files are in one spot, takes some training time but well worth it. The product is not very expensive at all. Very effective product, Highly recommended for companies Review collected by and hosted on G2.com.

What problems is Oracle Field Service Cloud solving and how is that benefiting you?

storage of important files, dont have to search for things, all in one cloud Review collected by and hosted on G2.com.

Catherine S.

Travel Specialist

Marketing and Advertising

Small-Business (50 or fewer emp.)

6/27/2018

"excellent product!"

5/5

What do you like best about Oracle Field Service Cloud?

organizational algorithm is superior! User interface is seamless. Easy to train new employees in using it. Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

I would like to say something that I dislike about it but as of this moment I have not discovered any negative aspect of it Review collected by and hosted on G2.com.

Recommendations to others considering Oracle Field Service Cloud:

It is a very easy to recommend product Review collected by and hosted on G2.com.

What problems is Oracle Field Service Cloud solving and how is that benefiting you?

point of contact information and really helps with customer base retrieval, Resolving customer conflicts goes a lot faster than with earlier programs Review collected by and hosted on G2.com.