Oracle Field Service Cloud Reviews & Product Details

Built on a time-based, self-learning and predictive technology, Oracle Field Service Cloud is a cloud-based field service and customer communications solution. It collects data from the field and learns in real-time to accurately predict future events, reducing organizational costs and increasing efficiencies. It eliminates customer uncertainty, exceeds customer expectations, and ensures timely job completion. As an integral element of Oracle Service Cloud and the Oracle CX Suite, Oracle Field Service Cloud offers a robust, end-to-end solution for businesses seeking to automate. From booking the activity, to performing the service, emergency work or scheduled maintenance, to sending an invoice or otherwise closing the entire sequence, OFSC connects all these activities using patented technologies. Oracle Field Service Cloud includes the following modules: Forecasting, Capacity Management, Routing, Core Manage, Mobility, Smart Location, Field Collaboration, and Customer Communication and can be integrated to any CRM, ERP system in the cloud or on-premise. It is device agnostic, offering the greatest flexibility and an intuitive ease of use. Oracle Field Service Cloud was built on an acquisition of TOA Technologies in 2014.

Seller

Oracle

Discussions

Oracle Field Service Cloud Community

Languages Supported

Czech, Danish, German, Greek, English, Finnish, French, Hindi, Hungarian, Italian, Japanese, Korean, Dutch, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Turkish, Chinese (Simplified)

Solution Type

All-in-One

Overview by

Chris Cha

Value at a Glance

Averages based on real user reviews.

Perceived Cost

$$$$$

View More Pricing Information

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User Insights

Average based on 139 real user reviews.

Perceived Cost

$$$$$

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Melissa D.

PET Sitter

Consumer Services

Mid-Market (51-1000 emp.)

12/18/2018

"Really like Oracle"

2.5/5

What do you like best about Oracle Field Service Cloud?

It provides a lot of different things and as a user I find that very convenient. Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

Even though it is technically organized, it's very difficult to find a lot of things when actually using it. It's not as clear or clean cut as it could be. Review collected by and hosted on G2.com.

Verified User in Financial Services

Small-Business (50 or fewer emp.)

3/19/2019

"Incredible software"

5/5

What do you like best about Oracle Field Service Cloud?

I love their customer service and how easy Oracle makes it to use their software. There are no bad questions to their reps when you call and their platform is also super user-friendly. Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

There’s literally nothing I can think of that I dislike about Oracle. Review collected by and hosted on G2.com.

Recommendations to others considering Oracle Field Service Cloud:

If you’re looking for credibility and reliability towards a software that will enhance your business communication with clients, then I would say Oracle Field is for you. Review collected by and hosted on G2.com.

What problems is Oracle Field Service Cloud solving and how is that benefiting you?

Communicate more effectively with customers and ensure their needs are fully met within our service line of business. Review collected by and hosted on G2.com.

Paige L.

Csr

Mid-Market (51-1000 emp.)

5/20/2019

"Slow starting and crash"

2.5/5

What do you like best about Oracle Field Service Cloud?

I like how easy it is to maneuver and everything is laid out. Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

Constantly crashing, must save tickets before transferring Review collected by and hosted on G2.com.

Verified User in Retail

Enterprise (> 1000 emp.)

5/22/2019

"I really enjoyed using the system"

5/5

What do you like best about Oracle Field Service Cloud?

What’s most helpful is the fact that I could pull up all my information I need to with no hassle. It’s a very good program Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

I disliked that sometimes it would go really slow Review collected by and hosted on G2.com.

Verified User in Business Supplies and Equipment

Mid-Market (51-1000 emp.)

5/12/2019

"Great experience"

5/5

What do you like best about Oracle Field Service Cloud?

Great server wouldnt recommend any other server for your work place Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

Oracle can be a little bit glitchty at times but other than that i have zero qualms about it Review collected by and hosted on G2.com.

Verified User in Consumer Services

Small-Business (50 or fewer emp.)

4/3/2019

"Oracle"

3/5

What do you like best about Oracle Field Service Cloud?

Oracles most important item is the software for data analytics, data warehousing, and data sourcing. Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

The data analytics is very complicated to learn and use at the beginning. Review collected by and hosted on G2.com.

Recommendations to others considering Oracle Field Service Cloud:

The recommendations to consider for Oracle Field service cloud is to make it user-friendly. The new generation is high technology savvy, but the older generations are not. Review collected by and hosted on G2.com.

What problems is Oracle Field Service Cloud solving and how is that benefiting you?

We currently utilize data analytics for tracking call center incoming calls and satisfaction. Review collected by and hosted on G2.com.

Kiana A.

Mid-Market (51-1000 emp.)

4/19/2019

"Review of Oracle"

4.5/5

What do you like best about Oracle Field Service Cloud?

Easy to use, not complicated, simplicity Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

Not too advanced, could be upgraded, bug problems Review collected by and hosted on G2.com.

Verified User in Hospital & Health Care

Enterprise (> 1000 emp.)

3/3/2019

"Quick fast service all on onr website."

4.5/5

What do you like best about Oracle Field Service Cloud?

Oracle has been easyvand fast to clock in and outm it keeps good track of my hours and lets me easily make trades and request time off. Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

There is a lack of mobile usage. I'd love an appto clock in and out or to look at my schedule. To my knowledge there is not even a mobile website. Review collected by and hosted on G2.com.

coyeatta v.

Server

Small-Business (50 or fewer emp.)

1/23/2019

"Great support"

3.5/5

What do you like best about Oracle Field Service Cloud?

What I like best about this product is its functionality and creative usefulness Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

What I like best about What I like least about this product is the fact that it is not very well tonight baby and not Review collected by and hosted on G2.com.

nicole t.

Leasing Consultant

Mid-Market (51-1000 emp.)

10/19/2018

"Low-cost system allows you to keep track of employee activity to reduce costs"

4/5

What do you like best about Oracle Field Service Cloud?

This program allows you to increase efficiency and reduce costs by keeping track of employee and customer activity that allows you to solve business problems and improve organization. Review collected by and hosted on G2.com.

What do you dislike about Oracle Field Service Cloud?

There are virtually no downsides of using oracle, other than the accuracy is 98% Review collected by and hosted on G2.com.