OnShift Features
Operations (17)
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Automated Scheduling
Automates the creation and generation of health care employee schedules
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Mobile Access
Supports the access to employee schedules via remote-accessed web page or mobile devices
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Resource Management
Allows health care professionals to book the staff, equipment, and other resources necessary for scheduled appointments and operations
Physician Management
Track and organize physician schedules and pertinent information
Claims Management
Process of submitting and following up on claims with insurance companies
Calendar Management
Track and manage schedules and meetings via an integrated calendar
Wait List Management
Record, update and manage waiting lists
Patient Records Management
Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details
Appointment Management
Manage various aspects of appointments including booking, rescheduling, canceling
Faculty/Staff Management
Track and manage staff profiles, recruitment, schedules, productivity, career development and performance
Appointment Scheduling
Schedule appointments via a calendar
On Call Scheduling
Track and organize on-call shifts
Personnel Management
Maintains, tracks, and reports on stored records and database of all medical employees and personnel
Talent Management
Assists HR responsibilities throughout the entire employee lifecycle, from recruitment and hiring to offboarding
Regulation and Compliance
Ensures and maintains compliance across the health care organization
Metrics and Reporting
Tracks and generates metrics and reports regarding the health and vitality of the organization
Third-Party Integrations
Streamlines integration with third-party HR solutions for comprehensive employee, facility, and benefits management
Administrative (7)
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Employee Work Status
Maintains records of medical professionals and their permanent, full-time, part-time, float, per-diem, traveling, etc., statuses
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Time Tracking
Tracks medical staff's hours, coverage, and other relevant work patterns
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Staffing Data
Generates reports on workforce activity to provide data on overstaffing or understaffing trends
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Mass Notifications
Facilitates the sending of mass texts and emails to staff during emergencies
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Cancellation Tracking
Track cancellations of policies, accounts, orders, appointments, etc.
No-Show Tracking
Track and monitor patient no-show rates
Platform Basics (5)
Reporting
Provides analytics tools that reveal important business metrics and track progress.
Dashboard
Has a centralized dashboard for users to interact with.
Performance
Is consistently available (uptime) and allows users to complete tasks reliably.
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Labor Cost Reporting
Report on the allocation and distribution of labor costs across projects
Platform Content (3)
Automation
Automates some or all operation related tasks.
File Sharing
Provides robust sharing options for communication with both internal and external stakeholders.
Content Library
Provides users with a pre-built library of useable content.
Platform Additional Functionality (16)
Integrations
Integrates with business solutions such as payroll, workforce management, POS systems, etc.
Mobility
Is accessible from a mobile device and by users on the go.
Forecasting
Forecasts scheduling needs based on important KPIs.
Task Management
Provides task prioritization and management abilities.
Portal
Contains a portal to facilitate third-party or client application access.
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
Labor Management
Manage the attendance, schedule, and payroll of the labor workforce
Attendance Management
Manage attendance for classes, shifts, meetings, or events
Employee Management
Track employee schedules, availability, and performance across projects and tasks
Shift Management
Facilitate the scheduling and coordination of employee shifts
Payroll Management
Manage employee salary processes, data, taxes, and records administration efficiently
Calendar Management
Track and manage schedules and meetings via an integrated calendar
Communication Management
Manage and track all internal and external communication conducted via calls, email, text, or chat
Compliance Management
Track and manage adherence to policies for any service, product, process, or supplier
Availability Management
Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients
Timesheet Management
Track the amount of time spent on a job or task
Additional Functionality (59)
Customizable Reports
Alter the layout and content of reports
Data Import/Export
Import and export data to and from software applications
Document Storage
Store and organize documents in a centralized system
Self Service Portal
Online portal through which end users can access the system, manage tasks, or obtain information
Live Chat
Ability to chat online in real time
Activity Dashboard
Dashboard to view the status of ongoing processes, identify current incidents and track past activities
Customizable Forms
Customize contracts and forms to collect specific information
SMS Messaging
Send messages via SMS
Calendar Sync
Synchronize with other calendars to view mutual availability and schedules
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Electronic Payments
Electronically collect payments for goods or services
Email Reminders
Reminders sent via email
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Insurance Eligibility Verification
Checking eligibility of patients for different insurance claims
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Real-Time Reporting
Active reporting of data and metrics
Customizable Templates
Pre-designed layouts that can be customized to match preferences and requirements
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Charting
Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc.
Third-Party Integrations
Set up connections to third-party platforms to improve business processes
Multi-Location
Manage and support multiple locations
Billing & Invoicing
Create, manage, and send invoices or bills to customers
HIPAA Compliant
Compliant with HIPAA, which sets standards for sensitive patient data protection
Customer Database
A collection of customer information such as contact details, demographics, previous interactions, etc.
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Recurring Appointments
Schedule repeating appointments based on a duration of time
Credit Card Processing
Accept and process credit card transactions
API
Application programming interface that allows for integration with other systems/databases
Reporting & Statistics
Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
Sick Leave Tracking
Track and manage sick leave time
Online Time Clock
Track/log the amount of time employees worked per job using a timer
Automated Scheduling
Automatically create schedules based on business needs or employee availability and qualifications
Overtime Calculation
Manage and record overtime hours for hourly employees
Alerts/Notifications
Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
Mobile Access
Access software remotely via mobile devices
Customizable Reports
Alter the layout and content of reports
Schedule Distribution
Assign and distribute work schedules to individual employees or teams within an organization
Generative AI
Use AI to generate content in the form of text, images, videos, etc.
Multi-Location
Manage and support multiple locations
Reminders
Timed notification for any upcoming task, deadline, appointment, or activity
Shift Scheduling
Schedule shifts via online calendars and available employees
Reporting/Analytics
View and track pertinent metrics to find patterns and gain insights from data
Labor Cost Calculator
Calculate labor costs associated with employing a workforce, including wages, salaries, benefits
Shift Swapping
Managing and trading shift details between employees
Access Controls/Permissions
Define levels of authorization for access to specific files or systems
Messaging
Communicate using messages within the system
Data Import/Export
Import and export data to and from software applications
Approval Process Control
Manage the process of evaluating documents or requests submitted for approval
Employee Database
Electronic storage of staff/employee contact information and job status in a centralized repository
AI Copilot
A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users
Mobile Alerts
Notifications via mobile devices
Vacation/Leave Tracking
Request, track, and manage time off requests and vacation time
Activity Tracking
Track and document all activities across devices, networks, and other systems
Drag & Drop
Assemble applications and processes by dragging over and arranging pre-built components
Biometric Recognition
Facial or other physical recognition to confirm identity
API
Application programming interface that allows for integration with other systems/databases
Real-Time Notifications
Notifications that are delivered to users as soon as an event occurs
Real-Time Data
Receive data and information in real time
Resource Allocation
Assign available resources to various projects and tasks


