# OneContact PBX Reviews **Vendor:** Collab **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 3.3/5.0 **Total Reviews:** 2 ## About OneContact PBX OneContact Cloud PBX is a worldwide corporate telephony with VoIP technology for your business. Centralized Management of physical, softphone, mobile and convergent extensions. Simplifies the process of routing calls and call reception throughout features such as voicemail, hunting groups and auto-attendants. • Integrated management of communications • Easy to use • Flexible and functional Includes SIP Extension, UC Extension, Operator Console, Convergent Extension. Possible Ad-ons: Voice Recording (per extension, includes 90 days), IVR Inbound Port, Additional Recording Storage (30 days) KEY BENEFITS: 1.Manage corporate communications from anywhere, no software installation required. 2.Quick setup and immediate scalability. 3.Auto-Attendants to guide incoming calls with pre-recorded or auto-generated text-to-speech voice announcements. ## OneContact PBX Pros & Cons **What users like:** - Users find OneContact PBX to be an **easy-to-use platform** that integrates smoothly with tools like Skype and Teams. (1 reviews) - Users value the **easy integration** of OneContact PBX with other IP Telephony tools like Skype and Teams. (1 reviews) - Users appreciate the **easy integrations** with platforms like Skype and Teams, enhancing their overall experience with OneContact PBX. (1 reviews) - Users appreciate the **flexibility** of OneContact PBX, allowing easy integrations and simple platform adjustments. (1 reviews) - Users appreciate the **simplicity of OneContact PBX** , easily integrating with tools like Skype and Teams. (1 reviews) **What users dislike:** - Users find the **complex processes** for database-level configuration changes to be time-consuming and frustrating. (1 reviews) - Users express frustration with the **long waiting time** for configuration changes at the database level, impacting their experience. (1 reviews) - Users express frustration with the **long wait times** for database configuration changes in OneContact PBX. (1 reviews) ## OneContact PBX Reviews ### 1. An ideal tool for those companies that require an automated and high availability Telephony system. **Rating:** 3.5/5.0 stars **Reviewed by:** Brizaira M. | Support Engineer and Incident Manager,, Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2021 **What do you like best about OneContact PBX?** I like that it is not a complicated tool to make changes to the platform and that it can be merged with other great IP Telephony tools such as Skype and Teams. **What do you dislike about OneContact PBX?** I don't particularly appreciate that sometimes to make configuration changes at the database level of the directories, it can take a long time to make the changes. **Recommendations to others considering OneContact PBX:** Take into account that the best technical support is provided **What problems is OneContact PBX solving and how is that benefiting you?** This tool has been adapted to my client's business correctly, despite the novelties presented, they have been able to be solved immediately, in addition to fulfilling the functions for which it is necessary ### 2. We are making use of the Product to best suite out call needs **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Small-Business (50 or fewer emp.) **Reviewed Date:** October 18, 2023 **What do you like best about OneContact PBX?** Get the job done, customer support team is realy helpful **What do you dislike about OneContact PBX?** call time recording displays an accumulative time under the agent's names. Need a better reporting structure to display a list of agent releases, Need a quantitive report along with a link to the respective calls **What problems is OneContact PBX solving and how is that benefiting you?** allows us to Monitor call recordings ## OneContact PBX Discussions - [What is OneContact PBX used for?](https://www.g2.com/discussions/what-is-onecontact-pbx-used-for) - [View OneContact PBX pricing details and edition comparison](https://www.g2.com/products/onecontact-pbx/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-30+05%3A45%3A38+-0500&secure%5Bsession_id%5D=608ab913-afc8-4785-8eac-2a88302f991b&secure%5Btoken%5D=4a269bd81c9d68ec09f9cb0f9f223c48fc3ac0f89fd046d7bdc8d4b1192f7961&format=llm_user) ## OneContact PBX Features **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Generative AI** - AI Text-to-Speech **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number ## Top OneContact PBX Alternatives - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,531 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) - 4.3/5.0 (2,354 reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) - 4.4/5.0 (1,796 reviews)