The G2 on Omnipresent

Omnipresent Pros and Cons: Top Advantages and Disadvantages

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Generated from real user reviews

Users value the exceptional customer support from Omnipresent, making onboarding smooth and stress-free. (76 mentions)

Users find Omnipresent's support to be helpful and responsive, enhancing their onboarding and overall experience. (76 mentions)

Users find the onboarding process seamless and stress-free, with dedicated support that ensures a smooth start. (59 mentions)

Users value the ease of use of Omnipresent, appreciating hassle-free onboarding and timely payroll management. (52 mentions)

Users value Omnipresent's highly responsive customer support, ensuring seamless communication and efficient service throughout the experience. (49 mentions)

Users highlight the easy setup of Omnipresent, making implementation and on-boarding a smooth and efficient process. (48 mentions)

Users frequently experience delays due to unresponsive customer service and complicated partner platforms affecting timely resolutions. (9 mentions)

Users experience poor customer support, facing delays and inconsistencies that hinder effective communication and problem resolution. (9 mentions)

Users experience communication issues with inaccuracies and slow responses affecting overall satisfaction with Omnipresent. (7 mentions)

Users highlight the lack of a mobile app, which complicates document signing and overall user experience. (6 mentions)

Users face challenges with lack of knowledge in customer support, leading to delays and inadequate solutions. (5 mentions)

Top Pros or Advantages of Omnipresent

1. Customer Support

Users value the exceptional customer support from Omnipresent, making onboarding smooth and stress-free.

See 76 mentions

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Marcel G.

Small-Business (50 or fewer emp.)

5.0/5

"Amazing and easy going contract management"

What do you like about Omnipresent?

I've been hired by Cytora through Omnipresent (EOR) and the experience has been so far so good. I could complete all my information in a web applicati

Valentina C.

Small-Business (50 or fewer emp.)

5.0/5

"Perfect experience"

What do you like about Omnipresent?

Using Omnipresent for my onboarding was great, I was followed by Gaby who is amazing. She is very helpful, kind and available to support in any way po

2. Helpful

Users find Omnipresent's support to be helpful and responsive, enhancing their onboarding and overall experience.

See 76 mentions

See Related User Reviews

Marcel G.

Small-Business (50 or fewer emp.)

5.0/5

"Amazing and easy going contract management"

What do you like about Omnipresent?

I've been hired by Cytora through Omnipresent (EOR) and the experience has been so far so good. I could complete all my information in a web applicati

Valentina C.

Small-Business (50 or fewer emp.)

5.0/5

"Perfect experience"

What do you like about Omnipresent?

Using Omnipresent for my onboarding was great, I was followed by Gaby who is amazing. She is very helpful, kind and available to support in any way po

3. Onboarding

Users find the onboarding process seamless and stress-free, with dedicated support that ensures a smooth start.

See 59 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Smooth and hassle-free onboarding experience with outstanding support"

What do you like about Omnipresent?

Omnipresent made my entire onboarding process seamless and stress-free. Their platform is intuitive and easy to navigate, with clear and structured pr

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Smooth process"

What do you like about Omnipresent?

The onboarding process was super quick and smooth. Bug-free platform and very easy to use from a usability point of view. Chat assistance and videos a

4. Ease of Use

Users value the ease of use of Omnipresent, appreciating hassle-free onboarding and timely payroll management.

See 52 mentions

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Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Very convenient and low friction"

What do you like about Omnipresent?

- Onboarding: very easy, I was contacted by a member of Omnipresent and had to send a few documents through emails and that was all the onboarding req

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Available and very nice but caotic process"

What do you like about Omnipresent?

They are very present. Easy to reach out

5. Response Time

Users value Omnipresent's highly responsive customer support, ensuring seamless communication and efficient service throughout the experience.

See 49 mentions

See Related User Reviews

Darryl Ross C.

Mid-Market (51-1000 emp.)

5.0/5

"Thorough, detailed onboarding"

What do you like about Omnipresent?

My experience with Omnipresent has been very pleasant. Since there were many teething issues, I understood that some tasks may take longer than expect

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Easy solutions"

What do you like about Omnipresent?

Working with Omnipresent has made managing our global HR and payroll much simpler. Their platform is intuitive, and their team has been responsive and

6. Easy Setup

Users highlight the easy setup of Omnipresent, making implementation and on-boarding a smooth and efficient process.

See 48 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Smooth and hassle-free onboarding experience with outstanding support"

What do you like about Omnipresent?

Omnipresent made my entire onboarding process seamless and stress-free. Their platform is intuitive and easy to navigate, with clear and structured pr

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Smooth process"

What do you like about Omnipresent?

The onboarding process was super quick and smooth. Bug-free platform and very easy to use from a usability point of view. Chat assistance and videos a

Top Cons or Disadvantages of Omnipresent

1. Delays

Users frequently experience delays due to unresponsive customer service and complicated partner platforms affecting timely resolutions.

See 9 mentions

See Related User Reviews

Brita H.

Small-Business (50 or fewer emp.)

4.0/5

"My experience working with Omnipresent has been fine."

What do you dislike about Omnipresent?

My customer service rep rarely has the answers and has to reach out to other departments and that delays progress.

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Comprehensive service and platform"

What do you dislike about Omnipresent?

The deadlines for changes to pay are very early in the month which can cause issues. Some of the partners of Omnipresent have work platforms which a

2. Poor Customer Support

Users experience poor customer support, facing delays and inconsistencies that hinder effective communication and problem resolution.

See 9 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Very fast and good experience"

What do you dislike about Omnipresent?

Well I had customer service support by email but the email was generic, so it's not clear if I'm contacting a generic invoice or to the customer servi

Brita H.

Small-Business (50 or fewer emp.)

4.0/5

"My experience working with Omnipresent has been fine."

What do you dislike about Omnipresent?

My customer service rep rarely has the answers and has to reach out to other departments and that delays progress.

3. Communication Issues

Users experience communication issues with inaccuracies and slow responses affecting overall satisfaction with Omnipresent.

See 7 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Smooth process"

What do you dislike about Omnipresent?

communication is all via email but this is a super minor nitpick

Serika N.

Mid-Market (51-1000 emp.)

1.5/5

"Concept great. Staff friendly. Coms slow. Info inconsistent + inaccurate often. incorrect pay a lot"

What do you dislike about Omnipresent?

Inaccurate information, slow communication, lack of knowledge of Irish law,

4. Lack of Mobile App

Users highlight the lack of a mobile app, which complicates document signing and overall user experience.

See 6 mentions

See Related User Reviews

Serika N.

Mid-Market (51-1000 emp.)

1.5/5

"Concept great. Staff friendly. Coms slow. Info inconsistent + inaccurate often. incorrect pay a lot"

What do you dislike about Omnipresent?

Inaccurate information, slow communication, lack of knowledge of Irish law,

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Smooth and efficient experience"

What do you dislike about Omnipresent?

Everything is really easy, the only think I can think of is maybe the mobile version and the flow to sign documents, which could be simplified.

5. Lack of Knowledge

Users face challenges with lack of knowledge in customer support, leading to delays and inadequate solutions.

See 5 mentions

See Related User Reviews

Serika N.

Mid-Market (51-1000 emp.)

1.5/5

"Concept great. Staff friendly. Coms slow. Info inconsistent + inaccurate often. incorrect pay a lot"

What do you dislike about Omnipresent?

Inaccurate information, slow communication, lack of knowledge of Irish law,

Brita H.

Small-Business (50 or fewer emp.)

4.0/5

"My experience working with Omnipresent has been fine."

What do you dislike about Omnipresent?

My customer service rep rarely has the answers and has to reach out to other departments and that delays progress.

Top-Rated Alternatives

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Omnipresent Reviews (226)

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Tomasz W.

HR Manager

Mid-Market (51-1000 emp.)

10/14/2024

"Omnipresent makes hiring around the"

5/5

What do you like best about Omnipresent?

Omnipresent has a very competent and responsive staff. Whatever questions you have, they come back with the answer. Materials they use to visualise process or costs are great and helpful for the business to make decisions. Their approach, not to push you to hire someone quickly, or to commit to certain number of hiring is great. The online platform is intuitive and easy to use. Review collected by and hosted on G2.com.

What do you dislike about Omnipresent?

Like all of such companies they use local partners and sometimes communication can be legthy, but to be honest, whenever I need something asap, they deliver! Review collected by and hosted on G2.com.

Response from Anna Davidson of Omnipresent

edit

Thank you for your positive feedback! We're glad to hear that you appreciate our approach to hiring and our intuitive online platform. Communication with local partners can sometimes be lengthy and I'm pleased to hear our team make this easier and always deliver!

Serika N.

Medical Director

Mid-Market (51-1000 emp.)

4/3/2025

"Concept great. Staff friendly. Coms slow. Info inconsistent + inaccurate often. incorrect pay a lot"

1.5/5

What do you like best about Omnipresent?

Allows work anywhere + friendly staff... Review collected by and hosted on G2.com.

What do you dislike about Omnipresent?

Inaccurate information, slow communication, lack of knowledge of Irish law, Review collected by and hosted on G2.com.

lilit M.

Software `engineer

Mid-Market (51-1000 emp.)

6/12/2025

"If I ever communicate about such tools, I will definitely recommend."

5/5

What do you like best about Omnipresent?

The platform is easy to use and navigate in. Review collected by and hosted on G2.com.

What do you dislike about Omnipresent?

No answer. No answer. No answer. No answer. Review collected by and hosted on G2.com.

Tatevik A.

QA Engineer

Mid-Market (51-1000 emp.)

6/4/2025

"Great platform"

4.5/5

What do you like best about Omnipresent?

The great opportunity for Employees as a contractors

Also great Support team Review collected by and hosted on G2.com.

What do you dislike about Omnipresent?

It is very easy for Accounting, Salaries and Vacation request Review collected by and hosted on G2.com.

Verified User in Legal Services

Small-Business (50 or fewer emp.)

3/25/2025

"Little to no understanding of UK tax system"

0/5

What do you like best about Omnipresent?

there was nothing likeable, the software was basic but the way in which they handled tax was erroneous so they were harmful. Review collected by and hosted on G2.com.

What do you dislike about Omnipresent?

They have no understanding of UK tax, so are an awful choice for a payment provider. What's more, when I told them to correct their mistake, I then had to spend 6 ,months+ trying to rectify it with their customer service. Customer service are slow and unresponsive. I had to ring HMRC 3x to verify, who still have not received appropriate tax submissions. A truly terrible experience. Review collected by and hosted on G2.com.

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

5/17/2025

"Great"

4.5/5

What do you like best about Omnipresent?

Smooth onboarding experience. Great online platform. Review collected by and hosted on G2.com.

What do you dislike about Omnipresent?

Different names using the same email address. A little confusing Review collected by and hosted on G2.com.

Verified User in Construction

Mid-Market (51-1000 emp.)

4/22/2025

"Onboarding and HR"

5/5

What do you like best about Omnipresent?

Fast friendly and competent responses of the staff.

Helpful links and explanations. Review collected by and hosted on G2.com.

What do you dislike about Omnipresent?

It would be nice to have a phone number for direct interaction. Review collected by and hosted on G2.com.

Verified User in Computer Software

Mid-Market (51-1000 emp.)

4/2/2025

"Omnipresent makes everything easier"

4.5/5

What do you like best about Omnipresent?

Omnipresent is very easy to use makes the process's very simple and straightforward.

Also the Customer Support is very good, the communication is great and if you have problems they are resolved very quickly. Review collected by and hosted on G2.com.

What do you dislike about Omnipresent?

There is nothing I dislike about Omnipresent. Review collected by and hosted on G2.com.

Verified User in Insurance

Mid-Market (51-1000 emp.)

10/29/2024

"Fully supported and amazingly easy"

5/5

What do you like best about Omnipresent?

There was a lot of support during the whole process, always clear communication and fast responses to all my questions.

It was so easy to get onboarded, definitely a super easy step by step process 🙃 Review collected by and hosted on G2.com.

What do you dislike about Omnipresent?

Nothing, you guys are amazing, thanks for all the support. Review collected by and hosted on G2.com.

Response from Anna Davidson of Omnipresent

edit

Thank you for your feedback! It's great to hear you found our support and onboarding process to be easy and well-supported. We strive to make the employment process as smooth as possible!

Rui V.

Senior Payroll Specialist

Small-Business (50 or fewer emp.)

10/22/2024

"Seamless experience with clear communication, attention to detail and high level of professionalism"

4.5/5

What do you like best about Omnipresent?

The ability to provide a smooth and efficient process. The main upsides would be time and resource efficiency, proactive communication as the team is highly responsive, keeping us informed and adressing issues before they escalate. Review collected by and hosted on G2.com.

What do you dislike about Omnipresent?

Certain employee interactions could benefit from a bit more thoroughness, though this happens very rarely and doesn't detract from the overall positive experience. Review collected by and hosted on G2.com.

Response from Anna Davidson of Omnipresent

edit

We're glad to hear that Omnipresent has been able to help solve complexities of payroll management for you, including ensuring accurate and timely payroll processing, compliance with tax laws and regulations, and smooth employee onboarding and offboarding. We aim to reduce administrative burden and minimize the risk of errors for our clients. I'd love to hear more about the feedback in relation to the employee interactions and I've popped you an email to understand what we can improve on here! Thank you!