The G2 on Omnipresent

Omnipresent Pros and Cons: Top Advantages and Disadvantages

Quick AI Summary Based on G2 Reviews

Generated from real user reviews

Users appreciate the responsive customer service of Omnipresent, enhancing their onboarding and overall experience. (76 mentions)

Users find Omnipresent's support to be exceptionally helpful, making the onboarding process smooth and collaborative. (76 mentions)

Users value the quick, intuitive onboarding process and the exceptional support tailored to their unique needs. (59 mentions)

Users find the ease of use of Omnipresent invaluable for simplifying global hiring and administrative tasks. (52 mentions)

Users praise the quick response times of Omnipresent, appreciating the proactive and friendly support for their needs. (49 mentions)

Users highlight the easy setup of Omnipresent, making implementation and on-boarding a smooth and efficient process. (48 mentions)

Users often face delays with processes like contract updates and payroll adjustments, impacting overall efficiency. (9 mentions)

Users face poor customer support due to limited availability and reliance on email, causing delays in issue resolution. (9 mentions)

Users find the communication issues with local entities to be frustrating, though responses are timely when urgent. (7 mentions)

Users express concern over the lack of a dedicated mobile app, complicating access and usability on mobile devices. (6 mentions)

Users experience a lack of knowledge from customer service, leading to delays and frustrating communication challenges. (5 mentions)

Top Pros or Advantages of Omnipresent

1. Customer Support

Users appreciate the responsive customer service of Omnipresent, enhancing their onboarding and overall experience.

See 76 mentions

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Marcel G.

Small-Business (50 or fewer emp.)

5.0/5

"Amazing and easy going contract management"

What do you like about Omnipresent?

I've been hired by Cytora through Omnipresent (EOR) and the experience has been so far so good. I could complete all my information in a web applicati

Valentina C.

Small-Business (50 or fewer emp.)

5.0/5

"Perfect experience"

What do you like about Omnipresent?

Using Omnipresent for my onboarding was great, I was followed by Gaby who is amazing. She is very helpful, kind and available to support in any way po

2. Helpful

Users find Omnipresent's support to be exceptionally helpful, making the onboarding process smooth and collaborative.

See 76 mentions

See Related User Reviews

Marcel G.

Small-Business (50 or fewer emp.)

5.0/5

"Amazing and easy going contract management"

What do you like about Omnipresent?

I've been hired by Cytora through Omnipresent (EOR) and the experience has been so far so good. I could complete all my information in a web applicati

Valentina C.

Small-Business (50 or fewer emp.)

5.0/5

"Perfect experience"

What do you like about Omnipresent?

Using Omnipresent for my onboarding was great, I was followed by Gaby who is amazing. She is very helpful, kind and available to support in any way po

3. Onboarding

Users value the quick, intuitive onboarding process and the exceptional support tailored to their unique needs.

See 59 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Smooth and hassle-free onboarding experience with outstanding support"

What do you like about Omnipresent?

Omnipresent made my entire onboarding process seamless and stress-free. Their platform is intuitive and easy to navigate, with clear and structured pr

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Smooth process"

What do you like about Omnipresent?

The onboarding process was super quick and smooth. Bug-free platform and very easy to use from a usability point of view. Chat assistance and videos a

4. Ease of Use

Users find the ease of use of Omnipresent invaluable for simplifying global hiring and administrative tasks.

See 52 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Very convenient and low friction"

What do you like about Omnipresent?

- Onboarding: very easy, I was contacted by a member of Omnipresent and had to send a few documents through emails and that was all the onboarding req

Verified User

Small-Business (50 or fewer emp.)

3.5/5

"Available and very nice but caotic process"

What do you like about Omnipresent?

They are very present. Easy to reach out

5. Response Time

Users praise the quick response times of Omnipresent, appreciating the proactive and friendly support for their needs.

See 49 mentions

See Related User Reviews

Darryl Ross C.

Mid-Market (51-1000 emp.)

5.0/5

"Thorough, detailed onboarding"

What do you like about Omnipresent?

My experience with Omnipresent has been very pleasant. Since there were many teething issues, I understood that some tasks may take longer than expect

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Easy solutions"

What do you like about Omnipresent?

Working with Omnipresent has made managing our global HR and payroll much simpler. Their platform is intuitive, and their team has been responsive and

6. Easy Setup

Users highlight the easy setup of Omnipresent, making implementation and on-boarding a smooth and efficient process.

See 48 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Smooth and hassle-free onboarding experience with outstanding support"

What do you like about Omnipresent?

Omnipresent made my entire onboarding process seamless and stress-free. Their platform is intuitive and easy to navigate, with clear and structured pr

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Smooth process"

What do you like about Omnipresent?

The onboarding process was super quick and smooth. Bug-free platform and very easy to use from a usability point of view. Chat assistance and videos a

Top Cons or Disadvantages of Omnipresent

1. Delays

Users often face delays with processes like contract updates and payroll adjustments, impacting overall efficiency.

See 9 mentions

See Related User Reviews

Brita H.

Small-Business (50 or fewer emp.)

4.0/5

"My experience working with Omnipresent has been fine."

What do you dislike about Omnipresent?

My customer service rep rarely has the answers and has to reach out to other departments and that delays progress.

Verified User

Mid-Market (51-1000 emp.)

3.5/5

"Comprehensive service and platform"

What do you dislike about Omnipresent?

The deadlines for changes to pay are very early in the month which can cause issues. Some of the partners of Omnipresent have work platforms which a

2. Poor Customer Support

Users face poor customer support due to limited availability and reliance on email, causing delays in issue resolution.

See 9 mentions

See Related User Reviews

Verified User

Mid-Market (51-1000 emp.)

4.0/5

"Very fast and good experience"

What do you dislike about Omnipresent?

Well I had customer service support by email but the email was generic, so it's not clear if I'm contacting a generic invoice or to the customer servi

Brita H.

Small-Business (50 or fewer emp.)

4.0/5

"My experience working with Omnipresent has been fine."

What do you dislike about Omnipresent?

My customer service rep rarely has the answers and has to reach out to other departments and that delays progress.

3. Communication Issues

Users find the communication issues with local entities to be frustrating, though responses are timely when urgent.

See 7 mentions

See Related User Reviews

Verified User

Small-Business (50 or fewer emp.)

5.0/5

"Smooth process"

What do you dislike about Omnipresent?

communication is all via email but this is a super minor nitpick

Serika N.

Mid-Market (51-1000 emp.)

1.5/5

"Concept great. Staff friendly. Coms slow. Info inconsistent + inaccurate often. incorrect pay a lot"

What do you dislike about Omnipresent?

Inaccurate information, slow communication, lack of knowledge of Irish law,

4. Lack of Mobile App

Users express concern over the lack of a dedicated mobile app, complicating access and usability on mobile devices.

See 6 mentions

See Related User Reviews

Serika N.

Mid-Market (51-1000 emp.)

1.5/5

"Concept great. Staff friendly. Coms slow. Info inconsistent + inaccurate often. incorrect pay a lot"

What do you dislike about Omnipresent?

Inaccurate information, slow communication, lack of knowledge of Irish law,

Verified User

Enterprise (> 1000 emp.)

5.0/5

"Smooth and efficient experience"

What do you dislike about Omnipresent?

Everything is really easy, the only think I can think of is maybe the mobile version and the flow to sign documents, which could be simplified.

5. Lack of Knowledge

Users experience a lack of knowledge from customer service, leading to delays and frustrating communication challenges.

See 5 mentions

See Related User Reviews

Serika N.

Mid-Market (51-1000 emp.)

1.5/5

"Concept great. Staff friendly. Coms slow. Info inconsistent + inaccurate often. incorrect pay a lot"

What do you dislike about Omnipresent?

Inaccurate information, slow communication, lack of knowledge of Irish law,

Brita H.

Small-Business (50 or fewer emp.)

4.0/5

"My experience working with Omnipresent has been fine."

What do you dislike about Omnipresent?

My customer service rep rarely has the answers and has to reach out to other departments and that delays progress.

Top-Rated Alternatives

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Omnipresent Reviews (226)

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Bena G.

Global Mobility Advisor

Mid-Market (51-1000 emp.)

11/13/2024

"Omnipresent's Efficiency and Good Service"

5/5

What do you like best about Omnipresent?

Omnipresent's quest for efficient and powerful platform is a sign that they value their customers. They continously improve their platform making it easier for us to find immediately what we need such as expense report, documents of the employees, invoices, etc.

Next I like is their customer support as they respond immediately to any of my query. They also send updates to inform me that they are working on my case.

And lastly, I like best is the kind of service our CSM, Alba, is giving to Pearson. She is always on top of every query or issue I present to her. Review collected by and hosted on G2.com.

What do you dislike about Omnipresent?

I wish they have grace period before they send payment reminders since it takes time before the payment reflects in their system. Review collected by and hosted on G2.com.

Response from Anna Davidson of Omnipresent

edit

Thank you for sharing your positive experience with Omnipresent. We understand the importance of quick and helpful customer support, and we're glad to hear that you've had a great experience with your CSM, Alba!

Abdulrahman R.

Software Engineer

Small-Business (50 or fewer emp.)

7/12/2025

"GLOVOAPP23 SA Feedback"

5/5

What do you like best about Omnipresent?

The process was smooth, the replies were always fast and the support was great Review collected by and hosted on G2.com.

What do you dislike about Omnipresent?

Nothing in particular. Everything was smooth Review collected by and hosted on G2.com.

Malak .

Education solutions consultant

Mid-Market (51-1000 emp.)

4/23/2025

"It was good and clear also oshan and sonal were amazing"

5/5

What do you like best about Omnipresent?

What I like best about Omnipresent is how clear, structured, and human the onboarding process felt. Everyone I interacted with was helpful, responsive, and made the experience feel personal — not just transactional. It’s a rare kind of professionalism, and I appreciated it. Review collected by and hosted on G2.com.

What do you dislike about Omnipresent?

Overall it was a smooth and positive experience! Review collected by and hosted on G2.com.

What problems is Omnipresent solving and how is that benefiting you?

Omnipresent is solving the complexity of international employment. As someone based in Saudi Arabia working for a global company, they’ve made the entire onboarding, contract management, and payroll process smooth and compliant. It’s taken a lot of administrative pressure off me and my employer, allowing me to focus on my role with peace of mind. Review collected by and hosted on G2.com.

Genn K.

Senior Regulatory Affairs Specialist

Mid-Market (51-1000 emp.)

5/27/2025

"Overall Great Experience"

4/5

What do you like best about Omnipresent?

Very communicative and responsive team. Also, very helpful to have a chronological checklist for the onboarding process. Review collected by and hosted on G2.com.

What do you dislike about Omnipresent?

It didn't really impact me much but the contact that was assigned to me often changed. Review collected by and hosted on G2.com.

Grace S.

Senior Manager, People Operations

Mid-Market (51-1000 emp.)

3/21/2025

"Onboarded in record time!"

5/5

What do you like best about Omnipresent?

From start to finish the team has been incredibly responsive and attentive to our urgent business need. They were able to get our NZ employee onboarded within 2 days - which must be a record! Review collected by and hosted on G2.com.

What do you dislike about Omnipresent?

Nothing thus far - it's been a great experience using the platform to date. Review collected by and hosted on G2.com.

Sara J.

Senior Consultant for SAP SuccessFactors

Enterprise (> 1000 emp.)

10/23/2024

"Good onboarding and learning on the go"

4/5

What do you like best about Omnipresent?

The onboarding process was smooth and rather quick. I got all the necessary information right away and the portal is filled with videos, explanations and chat assistance. It's user-friendly and easy to navigate so it's not ofen I have to reach out for support as everything is already in the platform. Review collected by and hosted on G2.com.

What do you dislike about Omnipresent?

The downside is they don't have a number for customer support so it's all via emails, which can take a while, but the team responds rather quickly. There were some cases where my onboarding agent wasn't responsive, but other colleagues jumped in so the issues were resolved. An improvement to the communication with clients would also be appreciated. Review collected by and hosted on G2.com.

What problems is Omnipresent solving and how is that benefiting you?

Since my company is based in Germany, Omnipresent took over all the administrative duties, such as payroll, benefits, retirement fund, healthcare, etc. This is a huge help since there's nothing expected of me and I am sure this would've been a lot of work from my side as someone who has no experience as applying as a self-employed entity. Review collected by and hosted on G2.com.

Response from Anna Davidson of Omnipresent

edit

We're glad to hear that you had a smooth onboarding experience and find our platform user-friendly. We understand the importance of efficient support and please know you can always pop us a live chat from within the OmniPlatform where we always respond within minutes! Our team are all amazing humans across the world who are happy to jump on a call whenever you need support - just pop us a message via email or live chat and we'll set it up. Thanks again!

Verified User in Maritime

Mid-Market (51-1000 emp.)

9/24/2024

"Omnipresent EOR Review"

5/5

What do you like best about Omnipresent?

The best being the customer success, their prompt actions, transparency and keeping posted of the upcoming features. Their product team too seems to be very receptive to our feedback. Ease of implementation was good as onboarding took a less time and thus ease of use - resulting into the ease of integration and data transfer. Review collected by and hosted on G2.com.

What do you dislike about Omnipresent?

A good improvement would be on the bulk download option or leave approval (right now it's only leave FYI for manager) - I think its on their scope for future release. Review collected by and hosted on G2.com.

Response from Anna Davidson of Omnipresent

edit

Thank you for your thoughtful review! We appreciate your feedback on the bulk download and leave approval features—we’re always looking for ways to improve, and our product team are always keen to learn more. If you'd like to jump on a call, pop us a message via Support and we will arrange this with the Product team!

See how Omnipresent improved

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

6/9/2025

"A user-friendly application."

5/5

What do you like best about Omnipresent?

<p>As someone who works in quality assurance and frequently evaluates digital platforms for usability and performance, I found the Omnipresent website to be one of the more polished and well-structured platforms in the HR tech space. Here’s my honest breakdown of what stood out—and what could be improved.</p> Review collected by and hosted on G2.com.

What do you dislike about Omnipresent?

Nothing, it is a very useful application for use. Review collected by and hosted on G2.com.