--- title: Odoo CRM Reviews meta_title: 'Odoo CRM Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 205 reviews by the users' company size, role or industry to find out how Odoo CRM works for a business like yours. aggregate_rating: rating_value: 4.1 review_count: 205 scale: '5' date_modified: '2026-07-24' parent_category: name: Sales Tools url: https://www.g2.com/categories/sales-tools --- # Odoo CRM Reviews **Vendor:** Odoo **Category:** [CRM Software](https://www.g2.com/categories/crm) **Average Rating:** 4.1/5.0 **Total Reviews:** 205 ## About Odoo CRM With over 5 million users, Odoo is the #1 Open Source CRM software! Odoo CRM allows sales teams to easily keep track of their top leads and opportunities. Users can personalize their sales cycle, take control of their statistics/forecasts, and even create marketing campaign automation to increase their overall sales performance. With Odoo CRM, users can get more leads than ever before. They can also follow-up on phone calls and meetings. Sales teams are able to analyze the quality of their leads, make faster decisions, and save time by integrating emails from all contacts directly into this fully integrated application. In our latest version (Odoo 14), UTM fields are available as optional fields. Users can handle recurring revenues and manage renewal intervals, as well. Also, you can turn emails received in your Outlook mailbox into leads, and log their content as internal notes. In addition to that, users can now search for leads and opportunities based on phone numbers. Users can track their opportunities pipeline in just a few simple steps, thanks to Odoo's user-friendly Kanban view. Users get an overview of their sales funnel, as well as instant visual information about their next steps, new messages, best opportunities, and expected incomes. The one-of-a-kind Odoo CRM marketing campaign system automates lead acquisitions, follow-ups, and special offers. Users can also determine automated actions based on predefined rules. Odoo CRM's key features are: a Kanban view to track the sales opportunities pipeline, a clear view of the next steps and actions to complete, automated creation of leads based on incoming emails (or coming directly from a website), and users can use their own email client! What more could you ask for?! ## Odoo CRM Pros & Cons **What users like:** - Users highlight the **user-friendly interface** of Odoo CRM, making lead management and marketing communication effortless. (20 reviews) - Users value the **effective lead management** in Odoo CRM, streamlining communication and follow-ups seamlessly. (11 reviews) - Users commend Odoo CRM for its **user-friendly interface** , making navigation and integration of functions seamless and intuitive. (10 reviews) - Users appreciate the **easy customization** of Odoo CRM, allowing seamless integration with existing business processes and applications. (9 reviews) - Users appreciate the **affordability** of Odoo CRM, making it ideal for startups and businesses of all sizes. (7 reviews) - Users appreciate the **easy setup** of Odoo CRM, allowing quick onboarding and efficient use for sales teams. (5 reviews) - Users appreciate the **easy tracking** of sales activities in Odoo CRM, enhancing overall organization and efficiency. (5 reviews) - Users love Odoo CRM for its **extensive features** , enabling easy customization and a powerful all-in-one solution. (5 reviews) - Users praise the **easy implementation** of Odoo CRM, facilitating a smooth onboarding process for sales teams. (4 reviews) - Flexibility (4 reviews) **What users dislike:** - Users find Odoo CRM's **learning curve steep** due to complex setup and a less intuitive interface. (13 reviews) - Users find Odoo CRM offers **limited customization** , making advanced setups challenging, especially for non-technical teams. (8 reviews) - Users face **integration issues** with Odoo CRM, making it difficult to connect with other platforms and services. (4 reviews) - Users find Odoo CRM **not intuitive** , mentioning a cumbersome workflow and difficulties with the user interface and setup. (4 reviews) - Users experience **slow performance** with Odoo CRM, especially when handling large amounts of data, affecting efficiency. (4 reviews) - Time-Consuming (4 reviews) - Users note that **expertise is required** for effective customization and initial setup, which can hinder usability. (3 reviews) - Users find **feature issues** in Odoo CRM, noting complexity in setup and a need for additional development support. (3 reviews) - High Complexity (3 reviews) - Incomplete Information (3 reviews) ## Odoo CRM Reviews ### 1. Good CRM for Managing Negotiations **Rating:** 3.5/5.0 stars **Reviewed by:** Gutemberg A. **Reviewed Date:** December 15, 2025 **What do you like best about Odoo CRM?** I used Odoo CRM for a period, and it is a good CRM. I like managing deals and sales history in it. The functionality to send proposals and manage deals with various clients is useful. It helps to forecast future sales and address client specifics. I had little difficulty in the initial setup. **What do you dislike about Odoo CRM?** The historical field could be improved. I feel it could be more visible when accessing or searching for a client. **What problems is Odoo CRM solving and how is that benefiting you?** I use Odoo CRM to send proposals, manage negotiations with clients, and forecast future sales. ### 2. Great Lead Stages and Source Tracking for Organized Pipelines **Rating:** 5.0/5.0 stars **Reviewed by:** Alan S. | Project Manager Jr., Architecture & Planning, Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2026 **What do you like best about Odoo CRM?** Its stages and the way our leads can be organized, and how we can view where each lead was received from. **What do you dislike about Odoo CRM?** The way we have to insert lead information its a bit tricky sometimes. **What problems is Odoo CRM solving and how is that benefiting you?** Our call and lead records help us maintain better control over the clients we receive, and they make it easier to provide proper follow-up. ### 3. Effortless Lead Management and Organization **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua F. | Consultor funcional, Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Odoo CRM?** You can manage all your leads simultaneously and keep track of everything. **What do you dislike about Odoo CRM?** At times, when there is a large amount of information stored on it, the system can become a bit slow. **What problems is Odoo CRM solving and how is that benefiting you?** The way this tool helps organize your leads and manage them is quite effective. ### 4. Easy to Use, Great UI, and Effective for Sales Tracking **Rating:** 4.5/5.0 stars **Reviewed by:** Vaivhav K. | Head of Growth, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Odoo CRM?** I find Odoo CRM easy to use, and I really appreciate the great UI. **What do you dislike about Odoo CRM?** I think Odoo CRM could have a better UX. **What problems is Odoo CRM solving and how is that benefiting you?** I use Odoo CRM for sales and tracking leads, and it's easy to use with a great UI. ### 5. Over good **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 10, 2025 **What do you like best about Odoo CRM?** It's very user friendly and very easy to operate **What do you dislike about Odoo CRM?** It's very basic in nature if we customize it more and more then we can achieve a advance workflow other default is very basic **What problems is Odoo CRM solving and how is that benefiting you?** It's providing me convenience I don't have to go to gmail and draft mails from their I can manage whole leads in the CRM ### 6. Powerful and customizable ERP **Rating:** 4.0/5.0 stars **Reviewed by:** Marta A. | Ecommerce and content, Manufacturing, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2025 **What do you like best about Odoo CRM?** Allows creating companies, as well as headquarters and profiles within the company, enabling the same ERP to differentiate who to send the advertising to. Whether to the purchasing department, the technician, the sales representative... **What do you dislike about Odoo CRM?** The fact that the companies and their profiles (whether technical, commercial, etc.) are not grouped 100%, and when, for example, archiving or deleting them, you have to do it profile by profile, deleting just the company is not enough. **What problems is Odoo CRM solving and how is that benefiting you?** It allows close monitoring of the follow-up done with clients, recording visits, issues, specific notes... All from a single platform that the entire team has access to. ### 7. Cumbersome Workflow Overshadows Customer Management Strengths **Rating:** 2.5/5.0 stars **Reviewed by:** Justin C. | Growth Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** December 29, 2025 **What do you like best about Odoo CRM?** It is a fine platform for managing customer information. **What do you dislike about Odoo CRM?** The workflow can be cumbersome and not as intuitive as something like HubSpot. **What problems is Odoo CRM solving and how is that benefiting you?** Having a CRM that is integrated with everything on the shop floor, engineering, and accouting. ### 8. Great value for money, but confusing initial setup **Rating:** 3.5/5.0 stars **Reviewed by:** Fabio F. | computer technician, Government Administration, Enterprise (> 1000 emp.) **Reviewed Date:** October 16, 2025 **What do you like best about Odoo CRM?** I did some tests on the tool and what caught my attention the most was the cost-benefit, it is much more acceptable than some of its competitors, lower price and with tools with a large number of features. **What do you dislike about Odoo CRM?** The initial setup is somewhat confusing, a lot of help is needed, I needed help from developers for some tasks. **What problems is Odoo CRM solving and how is that benefiting you?** the elimination of the need to use multiple tools all in one place ### 9. Needs Improvement Despite Useful Block Feature **Rating:** 2.0/5.0 stars **Reviewed by:** Андрій . | AI-coach, Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2025 **What do you like best about Odoo CRM?** All in one platform User-friendly interface **What do you dislike about Odoo CRM?** 1. Many modules feel incomplete 2. Performance issues in large setups 3. Many useful features require paid modules **What problems is Odoo CRM solving and how is that benefiting you?** Process synchronization. Sales control ### 10. Sales and Business development **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmed H. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Odoo CRM?** very easy and productive. nice user interface. many modules connected in 1 platform **What do you dislike about Odoo CRM?** separate modules with extra charge need more software development **What problems is Odoo CRM solving and how is that benefiting you?** Analysis of data Customer feedbacks and tracking Sales progresss ### 11. It is used for slaes for manage to lead create and mantain record **Rating:** 5.0/5.0 stars **Reviewed by:** Rajan Y. | Technical support engneer, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2025 **What do you like best about Odoo CRM?** It is very useful the mantain to maintain the creation of sales leads and maintain activity records in Odoo CRM **What do you dislike about Odoo CRM?** I did not see any dislike in Odoo CRM .it is useful **What problems is Odoo CRM solving and how is that benefiting you?** I did not see any problems with odoo CRM ### 12. It s really important for a organization, but de user experience could improve **Rating:** 3.5/5.0 stars **Reviewed by:** Paulo S. | Yellow Brain, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about Odoo CRM?** Odoo allow your integrate all your process **What do you dislike about Odoo CRM?** I dont like the user experience and the user image **What problems is Odoo CRM solving and how is that benefiting you?** It allow ### 13. Can be more intuitive and require less customizations **Rating:** 3.0/5.0 stars **Reviewed by:** saira r. | Lead Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 02, 2025 **What do you like best about Odoo CRM?** My experience was average as compared to others I have used like Hubspot, Active campaigns **What do you dislike about Odoo CRM?** Requires plenty of customization, even connecting leadgen forms **What problems is Odoo CRM solving and how is that benefiting you?** CRM - Email marketing - Sales dashboard - Inventory management and Feild service ### 14. A Better Half of business 🫦 **Rating:** 4.0/5.0 stars **Reviewed by:** Dimple B. | Digital Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 05, 2025 **What do you like best about Odoo CRM?** It's complete package at one place such as email website ecommerce lead management social media accounts and much more . A power house for msme business .. I have tried it personally and recommend to try atleast once **What do you dislike about Odoo CRM?** Some customisation like api are not possible **What problems is Odoo CRM solving and how is that benefiting you?** MARKETING AT ONE PLACE ECOMMERCE LEAD MANAGEMENT ERP ### 15. Its ok but still having some issues with some stuff **Rating:** 4.0/5.0 stars **Reviewed by:** Manfred F. | Head of Sales and Operations , Renewables & Environment, Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Odoo CRM?** Invoicing and Quoting apps is very usefull and user friendly **What do you dislike about Odoo CRM?** There is certain factors like when exporting a file it do not come out as expected **What problems is Odoo CRM solving and how is that benefiting you?** Bulk quotations and internal messaging ### 16. Odoo CRM is the classic that never fails **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2025 **What do you like best about Odoo CRM?** Odoo CRM has the advantage of being multifaceted and versatile. **What do you dislike about Odoo CRM?** What I don't like about Odoo CRM is that many are still afraid to implement this type of solution in their business. **What problems is Odoo CRM solving and how is that benefiting you?** With Odoo CRM, the back-and-forth issues between different work areas were resolved. Centralizing everything solved many internal communication problems. ### 17. user-friendly, highly customizable **Rating:** 4.0/5.0 stars **Reviewed by:** Giuseppe D. | Sales Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2024 **What do you like best about Odoo CRM?** Odoo CRM is a user-friendly, highly customizable customer relationship management tool that integrates seamlessly with other Odoo modules. It excels in providing a clear overview of sales activities, with features like pipeline management, lead tracking, and automated follow-ups. The drag-and-drop interface makes it easy to manage sales pipelines and track prospects, while its integration with other business processes, such as invoicing and email marketing, enhances efficiency. **What do you dislike about Odoo CRM?** Odoo CRM can have a steep learning curve for new users, and some advanced features may require additional configuration or customization **What problems is Odoo CRM solving and how is that benefiting you?** Disorganized Sales Pipelines and Inefficient Lead Management ### 18. One solution to All **Rating:** 4.5/5.0 stars **Reviewed by:** Rajendra P. | General Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 17, 2025 **What do you like best about Odoo CRM?** User friendly and seamless integration.. **What do you dislike about Odoo CRM?** Too much detailed in most of the domains. **What problems is Odoo CRM solving and how is that benefiting you?** Operations, HR, Accounting, Sales and Logistics ### 19. Very good **Rating:** 5.0/5.0 stars **Reviewed by:** Shivam B. | Sales Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** December 12, 2024 **What do you like best about Odoo CRM?** Very friendly CRM and has great UI, easy to navigate **What do you dislike about Odoo CRM?** As of now, I dont find anything bad about Odoo **What problems is Odoo CRM solving and how is that benefiting you?** It helps to keep a record of my Sales Lead ### 20. Keep it simple to use **Rating:** 5.0/5.0 stars **Reviewed by:** Hnin Y. | Sales and Marketing Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2024 **What do you like best about Odoo CRM?** Odoo CRM remind me when I need to follow up candiadates and easily to save my documents in one folder and easily to find it out my files. **What do you dislike about Odoo CRM?** We need to buy odoo account smetimes I want to use free version. **What problems is Odoo CRM solving and how is that benefiting you?** Odoo CRM support automation of repatitive tasks and sending follow up email or assigning leads. It can save my time and reduce the risk of human errors. ### 21. A comprehensive Odoo CRM Review and User Experience **Rating:** 4.5/5.0 stars **Reviewed by:** Olivier I. | Client services supervisor, Business Supplies and Equipment, Enterprise (> 1000 emp.) **Reviewed Date:** June 21, 2024 **What do you like best about Odoo CRM?** What I like the best about Odoo CRM is its user-friendly interface and customizable platform for managing business operations, particularly customer relationship management, customer support, and easy data integration. **What do you dislike about Odoo CRM?** What I dislike the most about Odoo CRM is that it requires too many technical skills and delays in processing and configuration. additionally, it varies according to the size of an enterprise when it is a medium-sized enterprise it will require advanced features. **What problems is Odoo CRM solving and how is that benefiting you?** Odoo CRM helps solve several key problems, especially Customer relationship management, managing sales pipelines, and data integrations. additionally, it helps in Human resource management, employee behavior, reporting, and data analytics. ### 22. Odoo has been our best acquisition for our business management development **Rating:** 4.5/5.0 stars **Reviewed by:** Inés P. | Manager of Marketing Strategy and Innovation, Enterprise (> 1000 emp.) **Reviewed Date:** February 02, 2024 **What do you like best about Odoo CRM?** The components within Odoo are well blended together for different, but related, procedures so that it is easy to understand the flow of the procedure on a technical and functional level. The ability of the system to become the all-in-one area with respect to different types of commerce. In the same way that in terms of revenue, within our institution almost all sales related work from collection to delivery is united and dealt with. A simple to use interface that is simple to use and is simple to use with specific manuals at the time it is needed. If the guidance does not help you or you need further assistance, you have the possibility to use their email support equipment. Response time is 1 hour. **What do you dislike about Odoo CRM?** Because it is an open source program, Odoo can be updated more easily. However, it is difficult to find clear information for programmers on how to do this. There is quite a lot of data, however, it is not well classified. Some of the system's landing pages are not amenable to modification and editing by the user. For example, setting up a salesperson's workflow, which is displayed for each of the users who trade, although it is not mandatory for them to set it up. **What problems is Odoo CRM solving and how is that benefiting you?** Through the program you can enter four fully equipped bedrooms and their tools/assets. It is very easy, for example, to market the product to the end user and perform all the necessary actions, such as, for example, generating a quote account and easily sending the initial invoice, corroborating the purchase and assigning it to distribution. This is done in a very simple way and does not require a lot of effort if you are well coupled to the program. Also, the system is really fast and does not take too long to perform actions. It is the main ERP used by the company and mostly pertains to our sales department. However, areas such as asset management and finance also use it, including the support area that I manage as director. ### 23. Its a very convenient crm for managing your leads and nurture them using WhatsApp **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2024 **What do you like best about Odoo CRM?** It have great UI and lead management capabilities and customization is great. **What do you dislike about Odoo CRM?** WhatsApp integration is not not, dont have workflow for whatsapp and cannot see statistics of bulk whatsapp which is very important. **What problems is Odoo CRM solving and how is that benefiting you?** It solve all the problems of lead management, nurturing, and followups. It is easy tu use and very user friendly and customizable where ever nessesary. ### 24. User friendly CRM but needs to improve integrations **Rating:** 3.5/5.0 stars **Reviewed by:** Nicolas Agustin B. | Workplace & Community, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Odoo CRM?** I liked the user interface and the customization capabilities **What do you dislike about Odoo CRM?** We had a hard time integrating this CRM to other platforms such as accounting/billing and our previous CRM. **What problems is Odoo CRM solving and how is that benefiting you?** Helps us to have a good track of our deals and leads ### 25. Odoo crm **Rating:** 4.5/5.0 stars **Reviewed by:** Rahul K. | Python Developer | Odoo developer , Mid-Market (51-1000 emp.) **Reviewed Date:** October 17, 2024 **What do you like best about Odoo CRM?** Odoo crm is very user friendly. And open source. You can deploy inhouse server or cloud. **What do you dislike about Odoo CRM?** Frontend ui customisation is difficult. **What problems is Odoo CRM solving and how is that benefiting you?** In odoo 17 changes odoo ui . It's very user friendly and attractive ui ### 26. review **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Industrial Automation | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2024 **What do you like best about Odoo CRM?** its user-friendly interface and comprehensive features that help businesses manage customer relationships effectively. **What do you dislike about Odoo CRM?** Support Limitations: Some users report that customer support can be slow or not as responsive as desired. Learning Curve: The system can take time to learn effectively, which may hinder initial productivity. **What problems is Odoo CRM solving and how is that benefiting you?** helps businesses increase sales efficiency, improve customer satisfaction, and make better strategic decisions, ultimately leading to growth ### 27. Only for startups **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2024 **What do you like best about Odoo CRM?** Easy to use. Ready to adopt. Open source. Cost effective for startups to start and run business **What do you dislike about Odoo CRM?** It doesnot give flexibility to business to do extensive customization. Cannot handle complex process **What problems is Odoo CRM solving and how is that benefiting you?** Help to give a overview of business operation. Can easily replace excel and provide a seamless interface for user to update and do changes. Provide transparency in the organization. ### 28. Great for keeping track of all clients **Rating:** 5.0/5.0 stars **Reviewed by:** Minaxi K. | Career Services Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2024 **What do you like best about Odoo CRM?** Wonderful for managing all activities of my sales team. **What do you dislike about Odoo CRM?** We are new users, so currently no issues as of yet. Wonderful customer service **What problems is Odoo CRM solving and how is that benefiting you?** Managing all business contacts , especially keeping track of old conversations ### 29. i hade two experience in two different companies , it was so easy and smooth implementation. **Rating:** 4.5/5.0 stars **Reviewed by:** alaa e. | infrastructure Systems Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Odoo CRM?** Ease of Implementation : - many vendors are qualified and verified by Oddo. enhanced support: - GitHut very useful one good customer support: - from my experience they have great customer support I had tried with. Ease of Integration: we had done with some integration like ZK Biotime Ease of Use and friendly use **What do you dislike about Odoo CRM?** way of backup role back Errors in qweb templates web interface need so enhancement **What problems is Odoo CRM solving and how is that benefiting you?** gathering the purchaseing with warehouses and finance in Budget and reportes ### 30. Best and User friendly CRM software **Rating:** 4.0/5.0 stars **Reviewed by:** Salman S. | Linux system administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 20, 2024 **What do you like best about Odoo CRM?** Odoo is very User friendly in a manner everyone can easily grasp the work flow. **What do you dislike about Odoo CRM?** From the developer point of view development of this custom CRM for a specific company is limited in rare scenarios **What problems is Odoo CRM solving and how is that benefiting you?** It produces reports that are easily understood by the customer and user friendly. ### 31. Design Your Store And Customize Your Modules **Rating:** 4.5/5.0 stars **Reviewed by:** Manoj G. | Business Development Manager, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** December 08, 2023 **What do you like best about Odoo CRM?** It includes virtually all the tasks of selling – delivery, follow-up, and collection. It include extensibility, role creation, user administration, and access management features. I will be able to converse with my colleagues directly through Odoo Chat’s function. **What do you dislike about Odoo CRM?** It would be good to have reminders of the unfinished business. It updates regularly and requires more testing as well as time to incorporate them. **What problems is Odoo CRM solving and how is that benefiting you?** With its help, we can easily handle finances, accounting, production, human resources, and sales of our company. I also can compute the prices and record the relevant data about stock management. With Studio, we can change around the modules, and also to even create our modules. We can come up with a store of our choice without writing even a single line of code. ### 32. Easiest CRM tool to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2024 **What do you like best about Odoo CRM?** One of the best and simplest CRM tool as far as I can recall. It makes the sales funnel super easy to track and execute the tasks. **What do you dislike about Odoo CRM?** I believe that cost is something which I am concern about. **What problems is Odoo CRM solving and how is that benefiting you?** Majorly, it is solving the problems which are unorganised in sales pipeline. It allow the user to manage the customers according to their preferences. ### 33. Odoo CRM is one of the easiest to use and implement CRM **Rating:** 4.5/5.0 stars **Reviewed by:** Aditya K. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2024 **What do you like best about Odoo CRM?** The best part is that it was very easy to onboard our data on odoo and start using it for our sales team **What do you dislike about Odoo CRM?** Odoo would have been a better toold if it had more integrations for marketing tools **What problems is Odoo CRM solving and how is that benefiting you?** Me and my team had issues tracking our sales and our pipeline. Odoo CRM is a very refined and easy to use tool which solved all these problem with complete traceability and tracking of leads. ### 34. Odoo is a very simple to use crm **Rating:** 4.5/5.0 stars **Reviewed by:** Aishleen S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2024 **What do you like best about Odoo CRM?** The best part about odoo crm is the pricing and its ease of use, it took very little time to onboard our data and to get started **What do you dislike about Odoo CRM?** I wish there was more self learn options to configure odoo crm **What problems is Odoo CRM solving and how is that benefiting you?** Odoo helps us manage our inbound leads and our sales pipelines, it is easy to understand and collaborate on ### 35. Good ticketing tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) **Reviewed Date:** September 11, 2023 **What do you like best about Odoo CRM?** The most seful thing that I found is that I can easily create tickets and add events in the ticket, like if we have a meeting or some discussion or any event apart from thether the ticket is pending with user or vendor. That is updside of using Odoo and it really give much insight in tracking. **What do you dislike about Odoo CRM?** When we create ticket and if we wish to assign to any other customer, not me, it is not possible. Like there should be a dropdown where we can select, who the customer is. Like we have the 'assigned to' , where it is drop down, similarly, we can have for 'customer'. **What problems is Odoo CRM solving and how is that benefiting you?** We are using Odoo to track records of all the tickets, service requests and change request that are being implemented across our project. On monthly basis, it gives good visualization of all our tickets/request. It helps to track our progress. ### 36. Very useful in every way **Rating:** 5.0/5.0 stars **Reviewed by:** Ali E. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2023 **What do you like best about Odoo CRM?** Odoo CRM, provides a general understanding of how a CRM can be build, it's very useful and their trials are the best. In Odoo CRM they can provide you with a list of leads that actually leave a stunning impression, yes they are not warm leads, but still you can make them warm yourself. **What do you dislike about Odoo CRM?** I would love if they can actually have an easier way for beginners on how to use and manifest the CRM, like a tutorial explaining how they can introduce Odoo into their workforce and how they can use the best of it. **What problems is Odoo CRM solving and how is that benefiting you?** It's always an interesting idea having all of your leads in one place, which is exactly why I used Odoo CRM in my services. You can draw your own lead journey with it, from the moment of connection to the end moment of signing the contract. ### 37. Odoo could be much better than its competitors **Rating:** 3.0/5.0 stars **Reviewed by:** Niranjan B. | Senior Systems Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Odoo CRM?** Easy UX. Decluttered space. Navigation is easy. Marking issues is simple and effective. Reminders and scheduled notifications work well. Posting notes and mentions are good. **What do you dislike about Odoo CRM?** Painful UI. Text boxes, or description boxes could have better UI with good font size and legibility. Lack of customisations and embedded data intelligence makes it difficult. **What problems is Odoo CRM solving and how is that benefiting you?** Incident, change and service request tracking. Helps us be well under our SLA. Communicate with our clients and help get their feedback in one place. Schedule reminders. ### 38. A very comprehensive tool to track your business **Rating:** 4.5/5.0 stars **Reviewed by:** David G. | Responsable de logística, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2023 **What do you like best about Odoo CRM?** The main thing is that the tool is very intuitive, easy to use and to learn, it is really versatile. Besides, it is quite functional and meets the expectations needed for a CRM. **What do you dislike about Odoo CRM?** The tool is quite simple to use, but it is true that the email system associated with the tool occasionally causes problems when it reaches the client because it enters as spam. **What problems is Odoo CRM solving and how is that benefiting you?** It is useful for keeping track of your sales so that no customer is forgotten and you can develop your activity taking into account the needs of your company. ### 39. "Odoo CRM :Streamlining customer Relationship Management for enhanced Business Success " **Rating:** 4.5/5.0 stars **Reviewed by:** Nivedita S. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2023 **What do you like best about Odoo CRM?** 1- Customization and Flexibility :In this user may appreciate the ability to create custom fields,form and workflow as well as the flexibility to adapt the CRM system to match their unique sales proccess and terminology 2- Integration Capabilties : Odoo CRM seamlessly integrates with other Odoo modules such as accounting , inventory management and e-commerce 3- it have automation and workflow efficiency **What do you dislike about Odoo CRM?** 1- Performance and Speed : User may encountered performance and speed issue or slower response when using Odoo CRM particulary when handleing large data-set or running resouces-intensive Processes 2-Support and Bug issue :user may encountered challenges support respose time and precived delays in addressing reported bugs and issue 3- their is also lack of documentations and learning resouces **What problems is Odoo CRM solving and how is that benefiting you?** Odoo CRM have solve some challenges related to customer data management, sales process optimizations , customer engagement, sales forecasting,data driven decision making collaborations and integrations By leveraging Odoo CRM featured and capabilities , organizations can streamline their CRM operations, improves sales effectiveness, enahnce customer relationship and drive business Growth ### 40. Odoo CRM **Rating:** 5.0/5.0 stars **Reviewed by:** Sidali T. | Relationship Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 30, 2023 **What do you like best about Odoo CRM?** Easy to send emails direct from Odoo,Sales figures. **What do you dislike about Odoo CRM?** Not easy to set up but all the rest is fine. **What problems is Odoo CRM solving and how is that benefiting you?** Peoples can make invoice and create a project automatically. ### 41. One of the Best CRM solution **Rating:** 4.5/5.0 stars **Reviewed by:** Gopal S. | Mid-Market (51-1000 emp.) **Reviewed Date:** September 10, 2023 **What do you like best about Odoo CRM?** It helps to manage the lead and automate the process to track the sales. It best feature in it is its automarketing campgin to get the customer interaction. it gives insight feature to get the Sales insights and make reports. **What do you dislike about Odoo CRM?** Its integation is little complex in the existing CRM platform . **What problems is Odoo CRM solving and how is that benefiting you?** The CRM solution I found is awesome as it helsp to make the buisness plan and helps to exceute the email campign to make the customer realtion with contact managemnt feature. It provide sales tracking feature helps to track the sales and mange the leads that helps to improve the revenue. ### 42. CRM That might help **Rating:** 1.5/5.0 stars **Reviewed by:** daniel w. | business development executive, Construction, Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2023 **What do you like best about Odoo CRM?** we initially thought to use odoo because it integrate with timesheet **What do you dislike about Odoo CRM?** interface is really old it felt like windows 98 **What problems is Odoo CRM solving and how is that benefiting you?** it was the only one who could integrate with our engineering department time sheet application ### 43. One of the best CRM I've come across **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2023 **What do you like best about Odoo CRM?** 1. Odoo CRM is the best tool for storing customer-related information in a centralized database, including contact information, purchase history, and follow-up history. 2. It allows sales agents to track the leads, opportunities and deals at various stages and also allows timely and personalized engagement with customers. 3. It has automated reminders and notifications, which help salespeople to be on top of their tasks, thus increasing productivity. 4. It has an email integration feature, such as Gmail and Outlook, so salespeople can send emails from the CRM and don't need to switch between applications. 5. Its users can generate customized reports, analyze sales performance and gain insights into their customers. 6. It is cost-effective as compared to other CRM software available in the market. 7. It is an open-source CRM, which is freely available for customization and development. **What do you dislike about Odoo CRM?** 1. Odoo CRM is known for its wide range of functionalities, making the initial setup and configuration complex and challenging, especially for the initial users unaware of the system. 2. It offers customization options, and implementing these customizations may require technical support. 3. Odoo's CRM performance may be affected by the database size and the implemented modules' complexity. Businesses with extensive data may experience performance issues. 4. The mobile experience of using this CRM is not up to the mark, as the mobile app may not offer the same functionality and flexibility as the web version. 5. Odoo releases regular updates and new versions to introduces new features. However, upgrading to a more recent version may sometimes be a complex process. **What problems is Odoo CRM solving and how is that benefiting you?** Odoo CRM provides integration capabilities and customization options, making it easier for me to manage my customers. Also, it allows me to do a timely follow-up with my customers without any misses by sending me alerts and notifications. ### 44. Not terrible but not fully functional for me **Rating:** 2.5/5.0 stars **Reviewed by:** Jenna W. | Senior Sales Executive, Diamond Producer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Odoo CRM?** It was easy to login and access my account **What do you dislike about Odoo CRM?** There were certain issues that made data entry wonky. Many duplicates. Search limitations. **What problems is Odoo CRM solving and how is that benefiting you?** I found and used another option as it wasn't a practica fit for all the cell phone work I was completing ### 45. Odoo CRM your step to follow up you clients **Rating:** 4.5/5.0 stars **Reviewed by:** Omar A. | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2023 **What do you like best about Odoo CRM?** Related to the contacted Have more options you can create leads You can create reports about the completed cycle with the clients Free and supported with community Odoo **What do you dislike about Odoo CRM?** Really no real disadvantages but Need some customize in the module and the relation **What problems is Odoo CRM solving and how is that benefiting you?** Need more customize in the module and need technical support to finish this ### 46. Automate your Task and Helps to manage and track the Sales **Rating:** 4.5/5.0 stars **Reviewed by:** Nirbhay R. | Mid-Market (51-1000 emp.) **Reviewed Date:** June 22, 2023 **What do you like best about Odoo CRM?** it provides the tool to track and m, manage sales. it has a centralized database for contact management, which helps to view customer details. it provides reports and analyses to follow sales performance with the Email integration tool. **What do you dislike about Odoo CRM?** Its integration configuration with the existing system is complex and the proper documentation is unavailable. Limited customization option available. **What problems is Odoo CRM solving and how is that benefiting you?** It provides a centralized system to access and manage customer data which helps to manage customer relations effectively. it provides the tool to auto, mate the task which saves our time. It provides the tool which helps me track the lead and the sales performance. ### 47. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Mohammad U. | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2023 **What do you like best about Odoo CRM?** Very simple UI and fast execution, appears light and does the job. **What do you dislike about Odoo CRM?** Faced some issues while accessing certain links **What problems is Odoo CRM solving and how is that benefiting you?** Raising and resolving tickets ### 48. Its user friendly software easy to access data **Rating:** 4.5/5.0 stars **Reviewed by:** Malik Z. | Outlet Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** August 18, 2023 **What do you like best about Odoo CRM?** easy to access inventary and expense sheets **What do you dislike about Odoo CRM?** its online software some time its slow when internet is not good **What problems is Odoo CRM solving and how is that benefiting you?** easy to debit and credit and easy to access debit and credit entries ### 49. Odoo CRM **Rating:** 5.0/5.0 stars **Reviewed by:** james f. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about Odoo CRM?** Ease of Implementation Ease of Use we mainly use times sheet intergration **What do you dislike about Odoo CRM?** old user interface and sometimes it lags **What problems is Odoo CRM solving and how is that benefiting you?** integrations with time sheet ### 50. Odoo made my day easier, I've never experienced such an system works like Odoo **Rating:** 5.0/5.0 stars **Reviewed by:** Ahmad M. | Junior Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Odoo CRM?** How it organises the daily customers and the sale procedure **What do you dislike about Odoo CRM?** Till now nothing, Odoo almost got everything a salesman needs. **What problems is Odoo CRM solving and how is that benefiting you?** The huge customer data flow ## Odoo CRM Discussions - [What is Odoo CRM used for?](https://www.g2.com/discussions/what-is-odoo-crm-used-for) - 1 comment - [Is Odoo free to use?](https://www.g2.com/discussions/odoo-crm-is-odoo-free-to-use) - 3 comments - [What is CRM in Odoo?](https://www.g2.com/discussions/what-is-crm-in-odoo) - 1 comment - [View Odoo CRM pricing details and edition comparison](https://www.g2.com/products/odoo-crm/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-04+07%3A08%3A58+-0500&secure%5Bsession_id%5D=8a40da51-ae3c-469f-b6be-0a2abf5f5fc2&secure%5Btoken%5D=55235f97e456d28f85130f30fd2aa154082509da2813024706a9083562e6759d&format=llm_user) ## Odoo CRM Integrations - [Azure Boards](https://www.g2.com/products/azure-boards/reviews) - [Google Cloud Storage](https://www.g2.com/products/google-cloud-storage/reviews) - [Google Translate](https://www.g2.com/products/google-translate/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) - [Jira](https://www.g2.com/products/jira/reviews) - [n8n](https://www.g2.com/products/n8n/reviews) - [Razorpay](https://www.g2.com/products/razorpay/reviews) - [Salesforce B2C Commerce](https://www.g2.com/products/salesforce-b2c-commerce/reviews) - [Slack](https://www.g2.com/products/slack/reviews) - [Stripe Connect](https://www.g2.com/products/stripe-connect/reviews) ## Odoo CRM Features **Sales Force Automation** - Contact & Account Management - Partner Relationship Mgmt. (PRM) - Opportunity & Pipeline Mgmt. - Task / Activity Management - Territory & Quota Management - Desktop Integration - Product & Price List Management - Quote & Order Management - Customer Contract Management **Marketing Automation** - Email Marketing - Campaign Management - Lead Management - Marketing ROI Analytics **Customer Support** - Case Management - Customer Support Portal - Knowledge Base - Call Center Features - Support Analytics **Reporting & Analytics** - Reporting - Dashboards - Forecasting **Mobile & Social** - Social Collaboration Features - Social Network Integration - Mobile User Support **Platform** - Customization - Workflow Capability - User, Role, and Access Management - Internationalization - Sandbox / Test Environments - Document & Content Mgmt. - Performance and Reliability - Output Document Generation **Integration** - Data Import & Export Tools - Integration APIs - Breadth of Partner Applications **Generative AI** - AI Text Generation **Agentic AI - CRM** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Odoo CRM Alternatives - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - 4.4/5.0 (24,679 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,289 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) - 4.1/5.0 (2,839 reviews)