I really like Odoo CRM's user-friendly interface and high customizability, especially the drag-and-drop kanban view for tracking sales pipeline progress visually. The integration with other Odoo modules like Email Marketing and Invoicing is seamless, creating a smooth and connected workspace. The automated lead scoring tool is invaluable for prioritizing high-value prospects efficiently, while the pipeline activity planner ensures no follow-ups are missed by scheduling next actions directly within the opportunity card. This helps our team stay organized and focused on the right deals. Review collected by and hosted on G2.com.

While Odoo CRM is highly powerful, the initial setup and configuration can be a bit complex for non-technical users. It takes some time and training to fully understand how to customize the modules perfectly. Additionally, the reporting dashboard, although very detailed, can sometimes feel a bit overwhelming and could be simplified for quick, daily overview statistics. Review collected by and hosted on G2.com.

It has a very good and easy-to-use interface. It is a CRM that practically serves everything a company needs, as you can install modules and it also has excellent support. In our case, we use integrations related to an advertising agency and it gives us very good performance, especially for the price it has. There are also some integrations with artificial intelligence, depending on the modules you have installed for your business. Review collected by and hosted on G2.com.

Odoo heavily depends on the company that implements it in your business. Therefore, it is important to find a good implementation partner; otherwise, you may suffer a lot throughout the process. Review collected by and hosted on G2.com.

I work as a Dietician & Nutritionist, manage a homeopathy clinic, and also create health education content. What I like most about Odoo CRM is that it helps me keep consultation inquiries, wellness program leads, contact details, follow-ups, meetings, and communication records organized in one place. The pipeline view is simple to use and makes it easy to see where each lead stands without checking multiple screens. I regularly use lead management, opportunity tracking, activity scheduling, meeting management, contact records, and notes. These features help me manage new inquiries, follow-up discussions, and potential program enrollments more efficiently. Having activities, meetings, emails, and lead information connected together saves time and reduces manual tracking work. I also like that scheduled activities and meetings remain visible alongside lead records, which makes it easier to plan follow-ups and keep communication organized when handling multiple inquiries at the same time.

The system also performs well during daily use. Opening lead records, updating activities, moving opportunities through the pipeline, and checking follow-up information feels smooth and responsive. Reporting and pipeline visibility are useful for reviewing ongoing opportunities and planning future communication. Another useful thing is that important information stays connected instead of being scattered across different tools, which makes reviewing previous interactions faster and helps me stay updated on ongoing activities without spending extra time searching for details. Overall, Odoo CRM offers a good balance of ease of use, straightforward implementation, useful integrations, reliable performance, and a practical number of features. I use it regularly, and it helps keep clinic-related inquiries, wellness program discussions, follow-ups, and health education outreach activities more organized and easier to manage. Review collected by and hosted on G2.com.

I like that Odoo CRM keeps leads, activities, and communication connected, but when a lead has many meetings, notes, emails, and follow-ups attached to it, reviewing the complete history can sometimes take a little extra time. All the information is available, though I occasionally need to open multiple sections to see everything in detail. Review collected by and hosted on G2.com.

i live how easy it is to customize, you can shape the pipeline exactly how your sales process works, automate follow ups and integrate it with other Odoo apps like invoicing and marketing. It feels like an all in one system rather than just CRM Review collected by and hosted on G2.com.

The downside is that it can get a bit overwhelming, especially if you are new to it. setting things up properly takes time and some features feel hidden or not very intuitive. also performance can slow down if you load it with too many modules. Review collected by and hosted on G2.com.

It is very practical and allows you to add the applications you need for your work. We have applications for managing employee data or the projects we are working on. Additionally, it has excellent technical support and its performance is optimal for the challenges you present to it.

You can also make integrations with other applications; in our case, we use Dropbox and it adapts great. All this for a price that suits each company, as you can request applications as you need them. Review collected by and hosted on G2.com.

It's not that I don't like it, but I feel they should simplify some processes that tend to be repetitive when uploading information. Review collected by and hosted on G2.com.

Hiding detailed labor and materials costs of complex construction projects when presenting quote to customers was amazing! Review collected by and hosted on G2.com.

Sometimes I mistakenly hit keyboard and a virtual product code was generated which did not exist in reality. Nobody in the company, not even the administrators, could delete that hypothetical product and would have stayed in the system and could cause some problems for accounting and tax purposes. Review collected by and hosted on G2.com.

Odoo CRM is extremely flexible and integrates tightly with the rest of the Odoo ecosystem. Instead of being just a standalone CRM, it connects naturally with sales, invoicing, inventory, and other business apps. That makes it powerful for companies that want a single platform to run multiple parts of their operations. The customization options and modular design are also a big advantage. Review collected by and hosted on G2.com.

The flexibility can also mean a steeper learning curve compared with simpler CRMs. Some configuration and setup are required before teams get the most value from it. Documentation and support can vary depending on the implementation path, especially if a company is deploying multiple Odoo modules. Review collected by and hosted on G2.com.

Odoo CRM helps streamline the sales process by keeping leads, opportunities, and customer interactions organized in one place. Its automation features, intuitive pipeline view, and seamless integration with other business applications help improve productivity and visibility, ultimately supporting better overall sales efficiency. Review collected by and hosted on G2.com.

Odoo CRM can sometimes feel complex to configure and customize, particularly for organizations with unique sales processes. Some of the more advanced features may require extra setup, training, or technical expertise to use effectively, and performance can become an issue if workflows and data aren’t managed properly. Review collected by and hosted on G2.com.

What I appreciate most about Odoo CRM is its complete integration with other Odoo modules (sales, invoicing, project, marketing). This allows for the centralization of all customer information, tracking each opportunity in real-time, and automating business actions. The main advantages are: traceability of interactions, customization of sales pipelines, increased productivity of sales teams through scheduled activities, and a comprehensive view of the customer cycle without data loss. Review collected by and hosted on G2.com.

What I find less useful in Odoo CRM is that some advanced features require the purchase of additional applications or the development of specific modules. Furthermore, the interface can seem complex for new untrained users, and advanced customization of reports requires time or technical skills. Finally, integration with some non-Odoo third-party tools is sometimes less smooth, which can slow down the complete automation of the business process. Review collected by and hosted on G2.com.

I find Odoo CRM to be a very powerful tool for following up with leads and managing sales. It's easy to keep track of multiple leads and know what stage they are in, which is helpful when you have several people working with you. The tool ensures we are all on the same page. I also appreciate its ability to handle email sign-ups and track communication with potential clients, assigning specific people to follow up on time. It just works well for our needs, especially in following up with leads or tracking milestones. Review collected by and hosted on G2.com.

I find Odoo CRM has a steep learning curve, which made it take a little bit of time to get used to. Some features are locked behind the enterprise plan, which I think is kind of a drawback. Review collected by and hosted on G2.com.