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At a Glance
Market Segments
Small-Business (69.1% of reviews)
Small-Business (62.1% of reviews)
Entry-Level Pricing
$24 per app/ per user/ per month
Free
Odoo CRM
Star Rating
(160)4.1 out of 5
Market Segments
Small-Business (69.1% of reviews)
Pros & Cons
Entry-Level Pricing
$24 per app/ per user/ per month
Learn more about Odoo CRMZoho CRM
Star Rating
(2,809)4.1 out of 5
Market Segments
Small-Business (62.1% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Zoho CRM excels in Contact & Account Management with a score of 8.5, while Odoo CRM trails behind at 7.8. Reviewers mention that Zoho's interface is more intuitive for managing customer relationships.
- Reviewers mention that Odoo CRM offers superior Opportunity & Pipeline Management with a score of 8.3 compared to Zoho's 8.1. Users on G2 appreciate Odoo's ability to visualize sales pipelines effectively.
- Users say that Zoho CRM's Email Marketing features are robust, scoring 8.0, which matches Odoo's score. However, reviewers highlight that Zoho provides more customizable templates, enhancing user experience.
- G2 users report that Odoo CRM shines in Project Management with a score of 9.0, significantly higher than Zoho's offerings. Reviewers mention that Odoo's integration of project management tools within the CRM is seamless and beneficial for teams.
- Users on G2 highlight that Zoho CRM has a more flexible Pricing Structure, offering a free tier, while Odoo starts at $24 per user per month. Reviewers mention that this makes Zoho a more accessible option for small businesses.
- Reviewers mention that Odoo CRM's Customer Support Portal is rated higher at 8.0 compared to Zoho's 7.8. Users report that Odoo's support is more responsive and helpful, particularly for troubleshooting issues.
Pricing
Entry-Level Pricing
Odoo CRM
Odoo CRM
$24
per app/ per user/ per month
New customers get a discount on the initial number of users purchased. ($24.00 USD instead of $28.00 USD).
- Cloud/ On Premise Hosting
- Native Integration
- Native Payment/Shipping/VoIP
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Odoo CRM
Free Trial is available
Zoho CRM
Free Trial is available
Ratings
Meets Requirements
8.2
108
8.4
2,387
Ease of Use
8.3
109
8.3
2,401
Ease of Setup
7.7
71
7.9
1,172
Ease of Admin
8.0
56
8.0
998
Quality of Support
7.8
109
7.6
2,182
Has the product been a good partner in doing business?
8.1
60
8.0
974
Product Direction (% positive)
8.8
105
8.0
2,325
Features by Category
Sales Force Automation
7.9
75
|
Verified
8.5
1606
|
Verified
7.9
61
8.3
861
|
Verified
8.3
78
|
Verified
8.2
1530
|
Verified
8.1
78
|
Verified
8.2
1611
|
Verified
7.5
67
|
Verified
7.8
1173
|
Verified
7.7
69
|
Verified
8.4
656
|
Verified
7.7
74
|
Verified
7.9
1205
|
Verified
8.1
74
|
Verified
8.0
1191
|
Verified
7.9
73
|
Verified
8.2
1305
|
Verified
Marketing Automation
8.0
63
|
Verified
8.0
1323
|
Verified
8.0
61
7.9
1286
|
Verified
8.2
70
|
Verified
8.3
1502
|
Verified
8.1
57
|
Verified
7.9
1112
|
Verified
Customer Support
7.9
63
|
Verified
8.0
1185
|
Verified
7.9
64
|
Verified
7.9
1189
|
Verified
7.5
67
|
Verified
7.9
1222
|
Verified
7.3
60
|
Verified
7.8
1056
|
Verified
7.7
64
|
Verified
8.0
1099
|
Verified
Reporting & Analytics
7.9
73
|
Verified
8.2
1482
|
Verified
8.0
74
|
Verified
8.2
1539
|
Verified
7.6
66
|
Verified
8.1
1039
|
Verified
Mobile & Social
7.8
59
|
Verified
8.1
1068
|
Verified
7.6
55
|
Verified
8.0
1079
|
Verified
7.4
64
|
Verified
8.0
1184
|
Verified
Platform
8.3
58
|
Verified
8.1
845
|
Verified
7.9
55
|
Verified
8.1
816
|
Verified
8.4
61
|
Verified
8.4
847
|
Verified
7.9
53
|
Verified
8.1
640
|
Verified
8.2
51
|
Verified
7.8
538
|
Verified
7.7
53
|
Verified
8.1
708
|
Verified
8.5
58
|
Verified
8.4
829
|
Verified
7.8
55
|
Verified
8.1
652
|
Verified
Integration
8.0
56
|
Verified
8.3
640
|
Verified
7.7
50
|
Verified
8.1
621
|
Verified
7.7
48
|
Verified
7.9
589
|
Verified
Generative AI
7.1
27
8.1
174
Agentic AI - CRM
6.5
8
8.1
63
8.5
8
8.3
62
8.3
8
8.1
62
8.3
8
8.0
62
7.9
8
8.2
62
8.3
8
8.2
62
8.3
8
8.3
62
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
58
Not enough data
8.4
54
Not enough data
8.4
59
Pricing
Not enough data
8.1
61
Not enough data
7.6
57
Not enough data
8.1
56
Not enough data
8.4
58
Not enough data
8.7
58
Not enough data
8.5
56
Quoting
Not enough data
8.4
58
Not enough data
8.4
52
Not enough data
8.4
53
Not enough data
8.4
55
Not enough data
8.7
52
Admin
Not enough data
8.4
87
Not enough data
7.7
82
Not enough data
8.3
85
Not enough data
8.3
82
Channels
Not enough data
8.1
57
Not enough data
7.7
52
Not enough data
8.1
49
Platform
Not enough data
8.4
87
Not enough data
8.2
83
Not enough data
8.0
77
Not enough data
8.6
88
Not enough data
8.4
90
Not enough data
8.6
20
Generative AI - cpq
Not enough data
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Competition
Not enough data
8.8
55
|
Verified
Not enough data
8.7
54
|
Verified
Not enough data
8.7
54
|
Verified
Not enough data
8.5
50
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
7.8
15
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
58
|
Verified
Not enough data
8.8
56
Not enough data
8.8
43
Platform
Not enough data
8.8
62
|
Verified
Not enough data
8.9
61
|
Verified
Not enough data
8.8
55
|
Verified
Not enough data
8.8
60
|
Verified
Not enough data
8.8
60
|
Verified
Employee Features
Not enough data
9.0
63
|
Verified
Not enough data
8.7
65
|
Verified
Not enough data
8.9
65
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.4
67
Not enough data
8.8
68
Not enough data
8.8
68
Not enough data
8.8
68
Organization
Not enough data
8.6
69
Not enough data
8.4
68
Not enough data
8.5
68
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.5
70
Sales Analysis
Not enough data
8.4
64
Not enough data
8.4
68
Generative AI
Not enough data
8.1
24
Not enough data
8.1
24
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.7
156
Not enough data
8.8
153
Not enough data
8.3
143
Not enough data
8.2
138
Not enough data
8.9
151
Not enough data
8.8
150
Not enough data
8.5
145
Repeatability and Reportability
Not enough data
8.4
142
Not enough data
8.6
147
Not enough data
8.5
140
Not enough data
8.2
135
Not enough data
7.9
118
AI and Automation
Not enough data
8.3
143
Not enough data
8.4
142
Not enough data
8.3
137
Not enough data
8.1
130
Not enough data
7.8
123
Generative AI
Not enough data
7.4
67
Agentic AI - Sales Engagement
Not enough data
7.7
25
Not enough data
7.7
25
Not enough data
7.9
25
Not enough data
7.7
24
Not enough data
7.5
25
Not enough data
7.8
25
Not enough data
8.0
25
Customer Requirements
Not enough data
8.5
50
Not enough data
8.5
49
Not enough data
8.5
51
Contracts
Not enough data
8.5
49
Not enough data
8.3
46
Not enough data
8.5
49
Revenue
Not enough data
8.6
50
Not enough data
8.5
49
Not enough data
8.5
46
Platform Basics
Not enough data
8.4
90
Not enough data
8.5
85
Not enough data
8.5
89
Not enough data
8.3
81
Not enough data
8.8
49
Agentic AI - Customer Journey Mapping
Not enough data
6.7
10
Content
Not enough data
8.9
75
Not enough data
8.6
72
Not enough data
8.5
72
Not enough data
8.7
73
Not enough data
8.6
71
Collaboration
Not enough data
8.8
72
Not enough data
8.5
74
Not enough data
8.9
76
Not enough data
9.0
79
Not enough data
8.7
73
Not enough data
8.7
71
Lead Monitoring
Not enough data
8.9
39
Not enough data
8.8
39
Not enough data
8.6
39
Agentic AI - Lead Capture
Not enough data
7.1
26
Not enough data
7.1
26
Data Capture
Not enough data
8.2
39
Not enough data
8.4
39
Not enough data
8.0
39
Not enough data
8.2
39
Analytics
Not enough data
9.1
39
Not enough data
8.8
39
Customization
Not enough data
8.6
38
Not enough data
8.5
38
Not enough data
8.7
38
Not enough data
8.6
38
Agentic AI - Lead Scoring
Not enough data
6.1
11
Not enough data
6.4
12
Not enough data
6.4
11
Not enough data
6.5
11
Attribution
Not enough data
8.4
20
Not enough data
8.4
20
Not enough data
7.9
20
Discovery
Not enough data
8.5
20
Not enough data
8.3
20
Not enough data
8.1
20
Management
Not enough data
8.3
20
Not enough data
8.3
20
Platform
Not enough data
8.3
20
Not enough data
8.3
20
Agentic AI - Sales Performance Management
Not enough data
7.9
20
Not enough data
8.2
19
Not enough data
7.8
20
Incentives
Not enough data
8.2
151
|
Verified
Not enough data
8.4
158
|
Verified
Not enough data
8.0
150
|
Verified
Not enough data
8.4
159
|
Verified
Personalization
Not enough data
8.5
175
|
Verified
Not enough data
8.6
176
|
Verified
Not enough data
8.7
182
|
Verified
Not enough data
8.4
169
|
Verified
Administrative
Not enough data
8.5
167
|
Verified
Not enough data
8.5
171
|
Verified
Not enough data
8.3
159
Agentic AI - Email Tracking
Not enough data
7.6
28
Not enough data
7.4
28
Not enough data
7.4
28
Not enough data
6.9
27
Not enough data
6.9
28
Not enough data
7.3
28
Not enough data
7.5
28
Analytics
Not enough data
8.3
132
Not enough data
8.4
138
Not enough data
8.4
139
Customizations
Not enough data
8.7
143
Not enough data
8.8
140
Not enough data
8.8
140
Not enough data
8.7
136
Not enough data
8.6
141
Generative AI
Not enough data
7.6
56
Agentic AI - Sales Analytics
Not enough data
7.3
27
Not enough data
7.5
27
Not enough data
7.1
27
Not enough data
7.2
27
Not enough data
7.3
27
Data Sourcing
Not enough data
8.3
140
Not enough data
8.4
144
Not enough data
8.2
137
Not enough data
8.6
149
Not enough data
8.5
140
Predictive Analytics
Not enough data
8.5
140
Not enough data
8.3
133
Not enough data
8.0
120
Not enough data
8.2
126
Sales Management
Not enough data
8.5
147
Not enough data
8.3
126
Not enough data
8.5
139
Not enough data
8.8
146
Agentic AI - Sales Enablement
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Content Management
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Analytics
Not enough data
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Odoo CRM and Zoho CRM are categorized as CRM
Unique Categories
Odoo CRM has no unique categories
Reviews
Reviewers' Company Size
Odoo CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
15.8%
Computer Software
9.4%
Construction
5.0%
Marketing and Advertising
3.6%
Retail
2.9%
Other
63.3%
Information Technology and Services
16.0%
Computer Software
9.9%
Marketing and Advertising
8.9%
Real Estate
3.5%
Financial Services
3.5%
Other
58.1%
Alternatives
Discussions
Is Odoo free to use?
3 Comments
AB
ODOO CRM is part of the ODOO software suite, which is an open-source software. This means that the source code is available for anyone to view and modify,...Read more
What is CRM in Odoo?
1 Comment
JK
I work with Odoo CRM as a programmer and as developer. We have a dialogue with the client, looking for their needs and we provide the service, including...Read more
What is Odoo CRM used for?
1 Comment
FF
Control sales activities, inventory, billing, and marketingRead more
What have you found better than ZOHO
5 Comments
PC
Zoho One, with over 45 business applications, all centrally managed and synchronized, is the leader in breadth of application and breadth of security versus...Read more
Is Zoho CRM really free?
4 Comments
AP
Zoho CRM offers a free version, but it also provides various paid plans with additional features and capabilities. The free version typically has...Read more
can we create segmentation in this
3 Comments
Official Response from Zoho CRM
Yes Lavanya,
Zoho CRM supports segmentation. Segment your prospects/customers into buckets based on a pre-defined criteria, to identify cross-sell/up-sell...Read more
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