--- title: Noibu Reviews meta\_title: 'Noibu Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 53 reviews by the users' company size, role or industry to find out how Noibu works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 53 scale: '5' date\_modified: '2026-08-07' parent\_category: name: E-Commerce url: https://www.g2.com/categories/e-commerce --- # Noibu Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Noibu but has limited features. Are you part of the Noibu team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! Noibu is the leading ecommerce analytics & monitoring platform, built to surface what matters most across the customer journey, from errors and performance gaps to experience insights that influence conversion. By surfacing end-to-end shopping data, session replays, and full technical context, Noibu makes it easy to understand what’s happening on your site, why it’s happening, and what to do next. ➡️ Issue detection & alerts. Automatically detect every conversion-blocking issue, and prioritize what to fix with AI and expert verification. ➡️ Session replay. See friction through the eyes of your customer, pinpoint frustration signals, and trace blockers to their root cause. ➡️ Performance monitoring. Track trends in site speed, interactivity, and visual stability with real user data, and quantify the cost of slowdowns. ➡️ Complete technical details. Pinpoint the root cause of issues and friction with detailed stack traces, HTTP request & response data, browser and OS breakdowns, page lifecycle events, and more. ➡️ Release monitoring. Automatically track how every deployment affects errors, performance, and site health to validate impact quickly and ship with confidence. ➡️ Page analysis. See where customers click, how they engage, and what converts them with heat maps, scroll maps, and page-level diagnostics. ➡️ Seamless ecommerce workflow integrations. Connect Noibu to Jira, GitHub, GitLab, Jenkins, Slack, and more to accelerate team workflows and resolution. Noibu is trusted by some of the world’s biggest ecommerce brands across the globe. * * * Seller [Noibu](https://www.g2.com/sellers/noibu) Discussions [Noibu Community](https://www.g2.com/products/noibu-noibu/discuss) Languages Supported English Solution Type Best-of-Breed Overview by Anthony Tavares Show More ## Value at a Glance Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 7 months [ View More Pricing Information ](https://www.g2.com/products/noibu-noibu/pricing) ## Top-Rated Alternatives [ ![Contentsquare](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Contentsquare") Contentsquare 4.6/5(640) ](https://www.g2.com/products/contentsquare/reviews) [ ![Hotjar by Contentsquare](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Hotjar by Contentsquare") Hotjar by Contentsquare 4.3/5(345) ](https://www.g2.com/products/hotjar-by-contentsquare/reviews) [ ![Glassbox](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Glassbox") Glassbox 4.9/5(809) ](https://www.g2.com/products/glassbox/reviews) [ View All Alternatives ](https://www.g2.com/products/noibu-noibu/competitors/alternatives) ## User Insights Average based on 53 real user reviews. Implementation Time 1 month Perceived Cost $$$$$ [Log in to unlock pricing and user insights](/login) ## Noibu Integrations (1) What do users say about integrations? Integration information sourced from real user reviews. [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Shopify ](https://www.g2.com/products/shopify/reviews) Show More ![Mike B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mike B.") MB Mike B. Mid-Market (51-1000 emp.) 11/2/2023 "Really friendly team of people and a great system, which we're already massively benefitting from" 4/5 What do you like best about Noibu? The ability to view customer sessions so we get a real insight into how our sites are being used, as well as obviously seeing the erros first hand. Whenever we have had issues until now, they've been reported by customers and staff and 9 times out of 10 are impossible to recreate so they get untouched. Now we can see the bugs occurring first hand as well as how many people are being affected by it. Review collected by and hosted on G2.com. What do you dislike about Noibu? If I had to say anything negative, I'd say the wording in the issue titles can be slightly too techy, but once you click into each one, the use os AI has meant there's a user-friendly description for each issue which helps hugely. Review collected by and hosted on G2.com. What problems is Noibu solving and how is that benefiting you? Almost immediately a member of staff experienced a bug on our site, I was able to share the helpcode with her and from there I could view her sessions on the site and diagnose the problem. We've also had an ongoing issue with Safari users but never been able to pinpoint the problem. Throught some digging, we've seen an indepth, widely measured bug affecting 80% of Safari users which we have been able to present to our dev team for their consideration. Review collected by and hosted on G2.com. Show More 11/5/2024 Validated ReviewerSource: Organic KG Krishan G. Mid-Market (51-1000 emp.) 8/16/2023 "Revolutionizing Customer Insights: Unveiling the Power of Noibu's Session Analysis Tool!" 4.5/5 What do you like best about Noibu? Noibu is a game-changer! The customer filters and #helpcode are lifesavers for developers, making bug fixing a breeze. The tool's ability to highlight revenue loss is eye-opening, driving impactful improvements. The user-friendly panel seals the deal – a must-have for teams focused on top-notch customer experiences. Review collected by and hosted on G2.com. What do you dislike about Noibu? It would be great if Noibu also gives features like heatmaps and the option to run customer surveys on the website. While the current set of features is already impressive, the addition of heatmaps could provide a visual representation of user interactions, further enhancing our understanding of how customers engage with our platform. Additionally, incorporating the ability to run customer surveys directly on the website would offer a holistic approach to capturing user feedback, providing us with even more data to fine-tune our user experience optimization efforts. These potential additions would undoubtedly complement Noibu's existing capabilities and take its impact to the next level. Review collected by and hosted on G2.com. What problems is Noibu solving and how is that benefiting you? Noibu has been instrumental in identifying customer issues through its versatile filters, notably the custom filters. It also sheds light on revenue losses caused by these issues, while aiding developers in swiftly pinpointing the root causes behind the encountered bugs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Christopher P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Christopher P.") CP Christopher P. Director, Digital Web Experience Enterprise (\> 1000 emp.) 8/7/2023 "Great Way to Prioritize Bugs" 5/5 What do you like best about Noibu? The best parts about Noibu must be seeing the product grow as they add new features and take in customer feedback. The platform has grown so much since we started using the platform and we're seeing better ways to review and use the platform every year of service. Review collected by and hosted on G2.com. What do you dislike about Noibu? What I dislike about Noibu is the number of times we've rotated customer success managers and the lack of flexibility I get around notifications about revenue decreases versus the previous week. Review collected by and hosted on G2.com. What problems is Noibu solving and how is that benefiting you? Noibu is a bug-tracking software and user session replay service. We needed both of those, and the tool helped us attach a dollar amount to each bug and prioritize which bugs to address first. The tool also allows us to troubleshoot customer journey issues by grouping page types to see which page types have the most errors. We can view customers' session videos to troubleshoot what is happening on the front end. Review collected by and hosted on G2.com. Show More 5/22/2025 Current UserValidated ReviewerSource: Organic ![Tyler S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tyler S.") TS Tyler S. Director, eCommerce & Affiliates Mid-Market (51-1000 emp.) 10/17/2022 "Providing peace of mind for business owners and confidence for developers." 4.5/5 What do you like best about Noibu? Noibu has provided our team with the tools necessary to detect, prioritize, and resolve critical issues. The peace of mind in knowing that our e-commerce site is running efficiently is worth every penny but also knowing the minute critical errors occur (and the level of customer friction arising from these errors) is invaluable. Gone are the days of "waiting" to hear about an issue directly from a customer through other channels. From our initial discovery call to our quarterly business review meetings, the people at Noibu are friendly, knowledgeable, and always willing to help answer any question. You couldn't ask for a better partner! Review collected by and hosted on G2.com. What do you dislike about Noibu? If I could add/change one thing about Noibu, I would love the ability to connect their software to our project management tools (ie: Teamwork and Wrike) for a more seamless workflow on our end. Review collected by and hosted on G2.com. What problems is Noibu solving and how is that benefiting you? Noibu has helped us solve many problems across our site. Problems that include (but are not limited to) our checkout being down, customers unable to add products to their cart, issues that arise post-deployment/code changes, and general javascript issues causing customer navigation issues. This is benefiting us in many ways. From a business standpoint, I can easily see how many issues we are currently dealing with, how many issues are being worked on, and how many have been resolved. I can also see the potential revenue impact to help prioritize the team's focus. From a development standpoint, the tools available through Noibu's software help them resolve issues quickly and efficiently. We are able to monitor impact after an issue is fixed and are alerted if a "fixed" issue ever arises again. Review collected by and hosted on G2.com. Show More Response from Katya Zeisig of Noibu [Editedit](https://www.g2.com/survey_responses/noibu-review-7217745/official_response/edit) Thank you so much for your review, Tyler! We really appreciate hearing your thoughts on the value that Noibu is helping your team realize. Great feedback on the project management tools connection; the message will be passed along to our product team. You can also feel free to email your CSM to get them to upvote your desired PM tool on our roadmap. In the mean time, we do have integrations with Jira (Confluence), Slack, GitLab, Microsoft Office, and Google Suite! 8/4/2023 Current UserValidated ReviewerSource: Organic ![Brandon M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brandon M.") BM Brandon M. Director Digital Strategy & Analytics Mid-Market (51-1000 emp.) 8/10/2023 "Great user experience optimization tool with slick UI" 5/5 What do you like best about Noibu? Noibu is a great tool that helps us address website customer experience issues before customers report them. Its ability to prioritize issues based on revenue impact is very helpful in determine what we spend resources on first. Review collected by and hosted on G2.com. What do you dislike about Noibu? Not much. The only thing I can think of that would be an improvement is if their "help code" feature could be used more real-time to see issues customers contact support about instead of having to wait 45 minutes for the session to be available. Review collected by and hosted on G2.com. What problems is Noibu solving and how is that benefiting you? We have a small team managing 4 ecommerce sites. Noibu helps us identify user experience issues and address them before customers report them to our support team. The UI is very intuitive and allows us to easily priortize our work. On top of that, the integration with JIRA is seamless which allows us to follow our normal workflow for bug fixes. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals") UP Verified User in Pharmaceuticals Mid-Market (51-1000 emp.) 6/27/2024 "Great for recreating issues" 5/5 What do you like best about Noibu? The ability to review a video and open up Jira tickets from the Noibu app. It has helped the developers easily identify the error and provide a faster resultion to bugs Review collected by and hosted on G2.com. What do you dislike about Noibu? Nothing at this time, everything worked as expected Review collected by and hosted on G2.com. What problems is Noibu solving and how is that benefiting you? It helped identify issues and allow for easier replication for developers that otherwise may not have been reported. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Dan G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dan G.") DG Dan G. Mid-Market (51-1000 emp.) 8/7/2023 "Helpful service & helpful team" 4/5 What do you like best about Noibu? Noibu at its core is a helpful tool. It helps monitor errors and converts them into an easy to read metric for the non-initiated. The team are also super helpful with their on-boarding and constant help. Review collected by and hosted on G2.com. What do you dislike about Noibu? I'm not sure there's much to dislike - it's an error monitoring tool so you get out what you put in. I would like to see some sort of feature where if someone in their network has already fixed an error - you could see how it were fixed which could potentially help other users fix it themselves. Review collected by and hosted on G2.com. What problems is Noibu solving and how is that benefiting you? Noibu helps to monitor front-end errors and makes it easier to diagnose and fix the issues. The most helpful part in my opinion is the storing of replays. That way you can see exactly what the customer was seeing at the time of the error. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Dominik G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dominik G.") DG Dominik G. Mid-Market (51-1000 emp.) 11/13/2023 "Lovely and helpful team with an emerging competitive product" 5/5 What do you like best about Noibu? Best overall feature of Noibu is the core ability to connect the backend and frontend into a single piece while also giving the ability to see functional recordings of events the users took in order to reproduce a bug. Review collected by and hosted on G2.com. What do you dislike about Noibu? The only thing I dislike is that some UI elements of Noibu dashboard seem out of date or out of place: elements like some buttons, input fields, etc. Review collected by and hosted on G2.com. What problems is Noibu solving and how is that benefiting you? It is helping us solve bugs that might decrease or impact our revenue. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Joseph E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Joseph E.") JE Joseph E. Ecommerce & IT Specialist Mid-Market (51-1000 emp.) 11/29/2023 "A Great tool for catching potential bugs on the site" 3.5/5 What do you like best about Noibu? I like how many things Noibu can catch, their customer support and the in depth on boarding process. Review collected by and hosted on G2.com. What do you dislike about Noibu? It is sometimes tough to identify if the things that they catch are actual issues. Review collected by and hosted on G2.com. What problems is Noibu solving and how is that benefiting you? Noibu is solving the problem of our team not having enough time to be able to catch all of the potential issues on our site. So all we have to do is look at the issues and fix them. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Luxury Goods & Jewelry](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Luxury Goods & Jewelry") AL Verified User in Luxury Goods & Jewelry Mid-Market (51-1000 emp.) 8/29/2023 "Helpful onboarding experience and user-friendly Dashboard." 4.5/5 What do you like best about Noibu? Their Dashboard is easy to use and I love that they are able to assign a revenue amount to issues we encounter on our site. I also felt that the onboarding experience was helpful in teaching our dev team how to use the tool. We also had a dedicated success manager assigned to us to help with any future needs which has been nice. Review collected by and hosted on G2.com. What do you dislike about Noibu? the one downside of Noibu is you get whatever you put into it. Our development team has been slow to adopt the tool. However, once we are able to incorporate Noibu fully into our process I know that will make our process more efficient and save us time, energy, and money in the long run. Review collected by and hosted on G2.com. What problems is Noibu solving and how is that benefiting you? Noibu has efficiently found bugs on our website and has provided insights on how to resolve the issue and where and why an issue has occurred. They also rank the issues on our site by potential revenue lost which allows us to focus our development hours on the most impactful bugs that we know will impact the bottom line. Review collected by and hosted on G2.com. Show More 9/1/2023 Current UserValidated ReviewerSource: Organic ## Questions about Noibu? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Noibu ](https://www.g2.com/products/noibu-noibu/discussions/new) ![Katya Z.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Katya Z.") KZ Katya Zeisig • Last activity almost 4 years ago How can Noibu support a major site update or migration? 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/how-can-noibu-support-a-major-site-update-or-migration) [ View all Discussions ](https://www.g2.com/products/noibu-noibu/discuss) ## Pricing Insights Averages based on real user reviews. ### Time to Implement 1 month ### Return on Investment 7 months ### Perceived Cost $$$$$ [ View More Pricing Information ](https://www.g2.com/products/noibu-noibu/pricing) Noibu Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_bec1afe91426bc6e35b257ba902d889b/contentsquare.png "Product Avatar Image") Contentsquare 4.6/5(640) [ Compare Now ](https://www.g2.com/compare/contentsquare-vs-noibu-noibu) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3409641711f770a43598e0ef6d37e6e1/hotjar-by-contentsquare.png "Product Avatar Image") Hotjar by Contentsquare 4.3/5(345) [ Compare Now ](https://www.g2.com/compare/hotjar-by-contentsquare-vs-noibu-noibu) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_526503459c23a2b855b4fe2a0526aa48/glassbox.png "Product Avatar Image") Glassbox 4.9/5(809) [ Compare Now ](https://www.g2.com/compare/glassbox-vs-noibu-noibu) ##### ##### Noibu Features Functionality Alerting Multi-Site Monitoring Reporting Experience Real-Time Monitoring Session Replay Behavioral Analysis Management Content Management Alerts Budget Analysis Performance Uptime Monitoring Performance Monitoring Issue Tracking [ View More Features ](https://www.g2.com/products/noibu-noibu/features) ##### Categories on G2 [Website Monitoring](https://www.g2.com/categories/website-monitoring)[E-Commerce Tools](https://www.g2.com/categories/e-commerce-tools)[Digital Experience Monitoring (DEM)](https://www.g2.com/categories/digital-experience-monitoring-dem) ##### Explore More [Which lead retrieval platforms give the best data coverage and accuracy so the leads you capture at a trade show are actually useful when sales follows up?](https://www.g2.com/discussions/which-lead-retrieval-platforms-give-the-best-data-coverage-and-accuracy-so-the-leads-you-capture-at-a-trade-show-are-actually-useful-when-sales-follows-up)[What's the best marketing analytics software for consolidating paid, organic, email and social data into one attribution view?](https://www.g2.com/discussions/what-s-the-best-marketing-analytics-software-for-consolidating-paid-organic-email-and-social-data-into-one-attribution-view)[User Research Tools](https://www.g2.com/discussions/which-user-research-tools-are-helping-your-team-right-now) [Which ecommerce platforms sync inventory in real time when sales spike during a peak campaign?](https://www.g2.com/discussions/which-ecommerce-platforms-sync-inventory-in-real-time-when-sales-spike-during-a-peak-campaign)[Best software for managing board documents efficiently](https://www.g2.com/discussions/best-software-for-managing-board-documents-efficiently)[Pros and Cons Details](https://www.g2.com/products/noibu-noibu/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)