--- title: net2phone Reviews meta_title: 'net2phone Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 193 reviews by the users' company size, role or industry to find out how net2phone works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 193 scale: '5' date_modified: '2026-09-03' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # net2phone Reviews **Vendor:** net2phone **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.4/5.0 **Total Reviews:** 193 **AI Enabled:** This product embeds AI to enhance or extend its core functionality. ## About net2phone net2phone is an AI-powered business communication solutions provider offering Unified Communications (UCaaS), contact center (CCaaS), AI agent, and performance coaching software for businesses focused on customer experience. Backed by 30+ years of expertise and trusted by 500,000+ users, net2phone helps businesses eliminate communication friction so every conversation drives retention and growth. Communication breaks down when channels are scattered, tools don't talk to each other, and information gets buried across platforms. net2phone solves this with a connected business VoIP and unified communications platform built for teams that can't afford dropped context or slow resolution times. Unite: Unified Communications unifies voice, messaging, video, and chat in a single place. Features include call and video recording with transcription, sentiment analysis on voice calls, automated action-item tracking, and AI-generated follow-up emails — reducing the tool-switching that slows teams down. uContact: Omnichannel Contact Center gives high-volume sales and support teams the automation, AI-driven routing, and real-time dashboards needed to deliver consistent omnichannel customer experiences at scale. Coach AI: Performance Intelligence analyzes 100% of voice, video, and text interactions, giving managers full visibility into team performance with sentiment analysis, call summaries, and targeted coaching recommendations by user or department. AI Agent: Intelligent Task Automation handles inquiries and completes workflows — answering questions, resolving support cases, scheduling, and managing returns — across phone and chat, with support for 30+ languages and seamless handoff to human agents. Every net2phone solution connects to the tools businesses already use, with a built-in drag-and-drop workflow builder that lets teams automate processes across the entire suite without writing code. Rather than just deploying software, net2phone provides expert guidance at every step — from workflow design to system integration to ongoing optimization, that guidance is backed by enterprise-grade security across every solution. All of this ensures unified communications and contact center technology actually deliver measurable retention and growth. ## net2phone Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users appreciate the **exceptional customer service** from Net2Phone, highlighting their prompt and knowledgeable support team. (3 reviews) - Users find net2phone to offer **exceptional ease of use** , simplifying call tracking and management seamlessly. (3 reviews) - Users commend the **affordability** of net2phone, highlighting significant cost savings compared to competitors. (2 reviews) - Users praise the **responsive customer support** of Net2Phone, consistently receiving eager help with their issues. (2 reviews) - Users highlight the **responsive and helpful customer service** of net2phone, enhancing their overall experience significantly. (2 reviews) - Business Tools (1 reviews) - Calling Features (1 reviews) - Cross-Platform (1 reviews) - Desktop Application (1 reviews) - Easy Implementation (1 reviews) **What users dislike:** - Users experience **connection issues** that hinder functionality, with limited support for integrating with custom setups. (2 reviews) - Users report significant issues with **customer support** , highlighting ignored complaints and poor communication regarding billing and equipment. (2 reviews) - Users find the net2phone interface to be **not intuitive** , complicating basic functions and features usage. (2 reviews) - Users report **long wait times** for support, leading to frustration and unresolved issues during critical setup moments. (2 reviews) - Users report significant issues with **poor customer support** , including unaddressed complaints and inadequate assistance during setup. (2 reviews) - App Instability (1 reviews) - Users face significant **billing issues** with net2phone, highlighted by poor support and unclear charges. (1 reviews) - Call Issues (1 reviews) - Users express concerns about **complex processes** during onboarding and lack of support for equipment issues with net2phone. (1 reviews) - Users report **poor customer service** , receiving minimal support with integrations and lacking transparency in billing processes. (1 reviews) ## net2phone Reviews ### 1. Great service at reasonable cost **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 11, 2023 **What do you like best about net2phone?** It just works! I know it isn't unusual, but the VM to email function is great. The online portal for configuring VM makes it really easy too, and you can do it from anywhere - not just your office. **What do you dislike about net2phone?** I don't think there are any downsides unless someone offers the same service for cheaper. **What problems is net2phone solving and how is that benefiting you?** It supplies telephones and telephone services. Without it, we wouldn't have phones. That's all. ### 2. Best customer service! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** May 09, 2023 **What do you like best about net2phone?** Their onboarding process and customer service is exceptional. Their teams are very responsive, courteous, and helpful. **What do you dislike about net2phone?** Their initial webinar for learning to use the actual phones is limited to the basic phone. There is no webinar for the higher-end touchscreen phones. This is a little frustrating. **What problems is net2phone solving and how is that benefiting you?** Reduced monthly cost for telephone and fax services, greater flexibility in directing incoming calls, and call logs/history for evaluating our business ### 3. Concise and prompt **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** September 19, 2023 **What do you like best about net2phone?** I like that the representatives are able to understand and complete requests promptly. **What do you dislike about net2phone?** Nothing to add at this point. They could read my mind and that may be helpful. **What problems is net2phone solving and how is that benefiting you?** Net2phone is providing service to our locations. ### 4. I worked with Net2phone on a SIP trunking requirement who also needed an API built . **Rating:** 4.5/5.0 stars **Reviewed by:** Peter P. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 14, 2023 **What do you like best about net2phone?** Net2phone was very responsive and easy to work with . They took the time to listen to the customer and provide a viable solution for his end user.They are more flexible than other providers and don't require large minimum commitments. **What do you dislike about net2phone?** Their off hours customer service needs a little more experience and not provide a standard solution if a problem is out of the box . So a bit more training would be helpful. **What problems is net2phone solving and how is that benefiting you?** The customer needed SIP trunks and DID numbers in Brazil, which the end user could not provide . Plus they build and API which was very helpful . Nice work ! ### 5. Amazing Customer Service and Support **Rating:** 4.5/5.0 stars **Reviewed by:** Jamie P. | President, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 04, 2022 **What do you like best about net2phone?** Their customer service is fantastic. Their customer support agents know their product and can usually solve the problem live on the phone with you. They really try to understand what you are trying to do and come up with the most effective/simplest solution. **What do you dislike about net2phone?** We frequently have issues with dropped calls, particularly with call transfers, and overseas extensions. We have a number of team members in the Philippines and this happens to them frequently. **What problems is net2phone solving and how is that benefiting you?** We have a decentralized team with members all over the world and their phone system allows all of them to use the same system. The control/admin panel is intuitive and easy to use so which decreases training time. ### 6. Efficient and helpful **Rating:** 3.5/5.0 stars **Reviewed by:** Tasha F. | Enterprise (> 1000 emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 11, 2023 **What do you like best about net2phone?** We really appreciated the system stability and notification of outages which were few. **What do you dislike about net2phone?** The least helpful were new associates who didn't know when to ask someone with experience for help which caused issues with service. **What problems is net2phone solving and how is that benefiting you?** Office communication is much more accessible, and this benefits our locations by being able to provide top-notch service to patients. ### 7. Great Products & Service **Rating:** 5.0/5.0 stars **Reviewed by:** Chris F. | Project Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 28, 2021 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about net2phone?** The onboarding specialist Daniela Pretell always provides a great implementation experience. Phones are easy to use & they have U.S. based customer support. **What do you dislike about net2phone?** Would like to have on hold message rotation implemented in the future. **What problems is net2phone solving and how is that benefiting you?** Reduced spam calls, increased productivity, lower telecom costs. ### 8. Net2Phone is smooth as silk. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** March 19, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about net2phone?** From beginning to end N2P's process is one of the best in the Biz. The service works. Plug in a phone, and 99.99% of the time it will work flawlessly. Download the app and log in, and it works. The platform is great. Price is right and customer service is quick and responsive. **What do you dislike about net2phone?** They are not a household name, and they should be. **What problems is net2phone solving and how is that benefiting you?** Net2Phone allows me to stand behind a platform with fully featured seats, a product that works, and at a price point, I can sell. Great company and support. Now to find some call center clients. ### 9. Net2Phone and MS Teams Integration and support for WFH and On-Prem is excellent. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 04, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about net2phone?** Onboarding and setup was seemeless with both MS Teams and On-Prem physical phones. **What do you dislike about net2phone?** I actually do not have any downsides to list for the product... **What problems is net2phone solving and how is that benefiting you?** As we transitioned from all On-Prem to 95% WFH this product was a seemless solution for us. ### 10. Newer Account, fully satisfied **Rating:** 5.0/5.0 stars **Reviewed by:** Brianna Thomas E. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** June 08, 2023 **What do you like best about net2phone?** That I can access the app (and therefore my phone number) from various platforms/devices. **What do you dislike about net2phone?** I wish there were a text messaging feature! **What problems is net2phone solving and how is that benefiting you?** Unaware of any issues currently being worked on. ### 11. Great Customer Service,Support team, and fast response. **Rating:** 5.0/5.0 stars **Reviewed by:** Reeti D. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 15, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about net2phone?** Features, customer service, and best support from the net2phone Intelysis team. **What do you dislike about net2phone?** Nothing so far. Everything has been great. **What problems is net2phone solving and how is that benefiting you?** Receiving faster response and paperwork ready to go. ### 12. Great VOIP System for Small Business **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **G2 Icon:** Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise. **Reviewed Date:** December 08, 2022 **What do you like best about net2phone?** Very easy to use. Set up was a breeze and the admin portal is intuitive, with lots of options for customization for ring groups, messaging, etc. I love being able to see all the calls in one place, with the ability to listen to voicemails online. For the variety of features offered, the price is very reasonable. It was the best deal we found after comparing several other vendors. **What do you dislike about net2phone?** Initial confusion about the code for retrieving voicemails on the handsets themselves, but it was resolved quickly. **What problems is net2phone solving and how is that benefiting you?** We had a VERY old system that we couldn't customize at all, so having all the great features and the ability to easily change things through the admin portal is invaluable for us. ### 13. Loving Net2Phone! **Rating:** 5.0/5.0 stars **Reviewed by:** Marty H. | Director Of Operations, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 10, 2022 **What do you like best about net2phone?** Really love the ease of use of the Net2Phone system. The dashboard and analytics are awesome. Great to track our calls. So much easier than other systems I have used. **What do you dislike about net2phone?** Honestly, I do not have anything to dislike. Everything is what was explained to us when we decided to move to Net2Phone. I really can't think of anything to improve! **What problems is net2phone solving and how is that benefiting you?** Net2Phone is making our business run smoother with the ability to see everything that is going on with our phone system. We are able to respond to our patients much quicker and easier than before! ### 14. The staff responds to your issues in a very timely manner and they always know how to fix the issue. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 09, 2023 **What do you like best about net2phone?** Auto Attendant and that the phone is transportable. **What do you dislike about net2phone?** The quality of the phones we have are not very great. **What problems is net2phone solving and how is that benefiting you?** Our auto attendance. They solved the problem with me and taught me how to use it. ### 15. Excellent Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 28, 2023 **What do you like best about net2phone?** Besides the products and services, I love working with their team. From sales to the engineers and even the accounting deparment. It is always a pleasant experience! **What do you dislike about net2phone?** Not much. I wish a few more features were exposed on the portals, but it does what we need. :) **What problems is net2phone solving and how is that benefiting you?** Communication. ### 16. Net-2-Phone Modernized my Office! **Rating:** 4.5/5.0 stars **Reviewed by:** Tracy V. | Lawyer/Owner, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 01, 2022 **What do you like best about net2phone?** I highly recommend net-2-phone to any busy small-business owner. The phones are modern and user-friendly, the staff is responsive, and updates can be made via telephone and computer. We have been able to make minor and major updates without even being in-office. It's a great solution for anyone who travels frequently, works remotely, or has staff who are not on-site. **What do you dislike about net2phone?** There is nothing in particular about this service that I dislike. It may be too advanced for the older users, but it's great for a modern office. **What problems is net2phone solving and how is that benefiting you?** Remote fax was a game-changer. We have been able to seriously dial down on our paper use and business expenses overall. The voicemail to email is also wonderful. I don't need to check and see who may have called. I will know immediately if someone left a message. ### 17. not satisfied with after hours tech support- lack of response **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 02, 2023 **What do you like best about net2phone?** It is no different than any other phone service. **What do you dislike about net2phone?** tech support especially after hours & the wait time is not acceptable. **What problems is net2phone solving and how is that benefiting you?** It is not solving any problems. It is a phone service. ### 18. It has been very convenient to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 10, 2023 **What do you like best about net2phone?** I can get messages anywhere just by logging in on my phone. **What do you dislike about net2phone?** There is nothing I dislike about net2phone. **What problems is net2phone solving and how is that benefiting you?** The ability to get voicemails anywhere. ### 19. The Net2Phone Experience **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** April 13, 2023 **What do you like best about net2phone?** Uptime pretty good; decent choice of phones **What do you dislike about net2phone?** Tech skills lacking in solutioning phase; customer service sub-par; may be in over their heads - if a key tech person is out, you will not hear from them until they get back from vacation **What problems is net2phone solving and how is that benefiting you?** Pricing and flexibility ### 20. Net2Phone was a very pleasant surprise for me. **Rating:** 5.0/5.0 stars **Reviewed by:** Naomi M. | Driver Recruiter Coordinator, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 19, 2022 **What do you like best about net2phone?** I Best like the cost, of course. I like that the phone choices have been updated to keep up with the major phone providers. I also like the reception and call clarity. **What do you dislike about net2phone?** I have not experienced many dislikes. In searching my mind to satisfy the question, it would be nice if a screen protector and case were added to each order. I would not expect a free $50 case, but there are simple ones that provide decent protection that would be just as appreciated. **What problems is net2phone solving and how is that benefiting you?** Having the net2phone helps me financially. The cost of most consumer products and services seems to be drastically increasing weekly or at least monthly. Everything including food prices, is rising. The financial break received with net2phone is incredibly appreciated. ### 21. net2Phone Ease **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Security and Investigations | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** May 09, 2023 **What do you like best about net2phone?** Ease of use and setup - good calling features included right out of the box **What do you dislike about net2phone?** Reporting tools; if you are an actual call center that wants to get granular with your reports and queue stats this is not the system for you **What problems is net2phone solving and how is that benefiting you?** Has the ability for callbacks out of the box - thus limiting wait times for our customers ### 22. Excellent service and support. True 24/7 US based knowledgeable techs. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 08, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about net2phone?** Easy to set up and uncomplicated onboarding process. 24/7 US based tech support. **What do you dislike about net2phone?** Paperwork can get lengthy. Desktop APP not as thorough as some other providers. **What problems is net2phone solving and how is that benefiting you?** Inexpensive VOIP system for customer compared to others. Also features helpful for customer with office outside of US. ### 23. Great helpful response from Gabriel **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 25, 2023 **What do you like best about net2phone?** Great customer service. Fast and knowledgable agents **What do you dislike about net2phone?** everything is good, no complains. Cheaper service than nextiva, also much better customer service **What problems is net2phone solving and how is that benefiting you?** FAXing issues. ### 24. The phone service has been great... web software and support, not so much. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 03, 2022 **What do you like best about net2phone?** Dependability. For the last 2 years it's been near 100% uptime. We had a 6 hour outage this year, it happened during a hurricane. Support is fast once you get through. **What do you dislike about net2phone?** The admin portal is basic -- too basic. It has basic reporting, you can export CDR type data, and configure phones, auto-attendants, and queues. The portal has NO PROVISIONING so add/remove/change has to be done by calling Net2Phone during their support hours. User and Admin docs are limited - you need to have a bit of telephony experience to use the service. **What problems is net2phone solving and how is that benefiting you?** Nothing specific, we use them as an alternative to Centrex type services available from Telcos. ### 25. Incredible Value, Amazing Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: Organic Review from User Profile:** Invitation from G2. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 06, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about net2phone?** Solid network, Down-to-earth reps, rock bottom prices. Net2phone was able to provide both a new phone system for my own business and my clients. **What do you dislike about net2phone?** Hold times can be extended when it's busy. **What problems is net2phone solving and how is that benefiting you?** Single pane of glass for clients ### 26. IDT as a company is a good example of professionalism. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 04, 2023 **What do you like best about net2phone?** net2phone works and offers peak technology **What do you dislike about net2phone?** I guess there is much room for improvement if there were a better follow-up when issues arise. **What problems is net2phone solving and how is that benefiting you?** Peak technology at a reasonable price ### 27. Net2Phone gives you a great business phone system at a fraction of the cost. **Rating:** 5.0/5.0 stars **Reviewed by:** Ken M. | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 13, 2023 **What do you like best about net2phone?** Flexibility and speed. Say we close for bad weather.... simply change your greeting and everyone knows! Adding and subtracting employees and departments is also a breeze. Simply works great for our non-profits' needs. **What do you dislike about net2phone?** Haven't found anything to dislike at this point. **What problems is net2phone solving and how is that benefiting you?** Solving internal message routing and ongoing flexibility on a moments notice ### 28. administrative assistant **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** March 21, 2023 **What do you like best about net2phone?** they are some what easy to use and figure out **What do you dislike about net2phone?** the options for when you are trying to answer multiple lines are not always available. **What problems is net2phone solving and how is that benefiting you?** none, really, it is my office phone ### 29. Great Company and Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** March 18, 2023 **What do you like best about net2phone?** This Company Rocks - the Support is A++! **What do you dislike about net2phone?** Need more details about SKUs / Descriptions - what is or is not included on each? **What problems is net2phone solving and how is that benefiting you?** Fast, reliable Communications. ### 30. Net2Phone is a great option for businesses of all sizes. **Rating:** 5.0/5.0 stars **Reviewed by:** John W. | Director of Technology Integration, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2022 **What do you like best about net2phone?** Their ability to make a complex system dead simple is what I love best. Working on phone systems over the years from using a master phone to program to other web systems and hybrid systems, this system is my favorite. Tons of features and very straight forward. **What do you dislike about net2phone?** The mobile app will sign out from time to time on my iPhone and when it does so, the password page disappears when I go to my password manager to copy the password. A windows app would also be nice. **What problems is net2phone solving and how is that benefiting you?** CRM integration, no desk phone, true mobile work from anywhere. CRM integration works very well. The ability to use the web or a mobile phone with headset has been flawless. ### 31. It's okay so far. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Packaging and Containers | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 25, 2023 **What do you like best about net2phone?** Easy to set up and get going with, but enough features to achieve the experience we need. **What do you dislike about net2phone?** Call quality is not what we're used to. Crackled sound and dropped calls are too common. **What problems is net2phone solving and how is that benefiting you?** Call routing and the ability to make/receive calls away from the desk. ### 32. Stable, Excellent Uptime, Plug and Play VOIP Access on any LAN, Advanced IVR Customization **Rating:** 4.0/5.0 stars **Reviewed by:** Bruce T. | IT Manager, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 13, 2022 **What do you like best about net2phone?** The stability and support. I can get issues resolved in under 10-15 minutes usually. We've experienced almost no outages since we've been using Net2Phone's managed VOIP service. **What do you dislike about net2phone?** I'd say the business portal we have access to for managing the virtual pbx settings and the IVR isn't the most intuitive to use. It would be great if they update it in the future to match some of the competitor's managed VOIP portals. **What problems is net2phone solving and how is that benefiting you?** We needed our VOIP phones to plug into any of our satellite centers and just work without requiring a VOIP gateway on the network. With net2phone they connect quickly and smoothly. ### 33. AT&T Porting **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** March 03, 2023 **What do you like best about net2phone?** Netephone was very patient in getting our client numbers ported from AT&T which was very difficult **What do you dislike about net2phone?** I wish the dealers had a direct line to support. **What problems is net2phone solving and how is that benefiting you?** No problems at this time ### 34. Timely Response **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 14, 2023 **What do you like best about net2phone?** Love having my desk phone sync with my cellphone! **What do you dislike about net2phone?** Nothing I dislike so far. I am a new User. **What problems is net2phone solving and how is that benefiting you?** Synced with my cellphone gives me the ability to receive phone calls if I am not at my desk! ### 35. I have what I need from my calling app **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandro A. | Sales and operations director, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 08, 2022 **What do you like best about net2phone?** I can follow up greatly on my teams performance ! **What do you dislike about net2phone?** It is a bit slow or consumes to much resources of the devices **What problems is net2phone solving and how is that benefiting you?** I can call my customers from anywhere!! ### 36. Set up was easy and the system is easy to use. Excellent customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Alejandra A. | Office Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 10, 2022 **What do you like best about net2phone?** Ease of use, transcription of voicemail to email **What do you dislike about net2phone?** Navigating the physical phone can be tedious **What problems is net2phone solving and how is that benefiting you?** I can take and make business calls from my cell and use the company number. Having a mobile app is convenient. ### 37. Was skeptical at first. **Rating:** 5.0/5.0 stars **Reviewed by:** Dawn G. | CFO, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 12, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about net2phone?** Customer service has been awesome and they were able to walk me thru the process of going from analog to VOIP. We have a few issues and every time they were able to resolve **What do you dislike about net2phone?** They do have almost too many options, as we just needed a simple system. Thus it took a little bit more work to make it a more simple system. **Recommendations to others considering net2phone:** Net2phone can be used for just one person to more than 50 persons. Their customer service exceeds the big-name carriers tenfold. It is also a one-stop-shop, they supplied the phones etcetera, and the port over was done in 5 minutes. **What problems is net2phone solving and how is that benefiting you?** We no longer need an intercom system as we could answer our business lines from anywhere using the phone app. Also we can easily program items online using our account. ### 38. Transition from land lines to VOIP was such an easy process with the assistance of Net2. **Rating:** 5.0/5.0 stars **Reviewed by:** Darlene M. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 12, 2022 **What do you like best about net2phone?** Net2 walks you through the process of porting your phones....they are there every step of the way. If you don't understand something, they are ready to explain. **What do you dislike about net2phone?** Haven't found anything that we don't like about our new phone system. To date, we've had no issues with our phone and am not sure how they could make any improvements. **What problems is net2phone solving and how is that benefiting you?** By having Net2, we actually now have phones that work. AT&T couldn't figure out why our phones stopped working, so I called Dennis Long with HomeTech and he recommended Net2. It was a great recommendation! ### 39. Excellent customer service at a great price **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a review partner **Source: In-app:** This review was generated through an in-app integration or from one of G2's partnership integrations. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 11, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about net2phone?** Pretty much all features are included with base price with helpful training videos **What do you dislike about net2phone?** Did not find them sooner and have enjoyed them since conversion **What problems is net2phone solving and how is that benefiting you?** Controlling cost and helping to connect remote offices/employees ### 40. Excellent company / great support from start to finish **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 12, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about net2phone?** I liked how well the company had our phones configured at the time of delivery. Moving over from our old phone system was very seamless. **What do you dislike about net2phone?** The training videos were not the greatest. I think it would have been better with a more hands on presentation. **What problems is net2phone solving and how is that benefiting you?** Phone system and its features are wonderful. Love the intergration with our cell phones and the many choices on configuration ### 41. Reliable service delivery with outstanding support! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Enterprise (> 1000 emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 11, 2022 **What do you like best about net2phone?** Net2phone has a very reliable backbone. If you need a phone system that always works (and who doesn't), Net2Phone delivers! **What do you dislike about net2phone?** The only downside to Net2Phone is that you can only have one music on-hold file. The ability to deliver multiple messages is lacking with this system. **What problems is net2phone solving and how is that benefiting you?** We requested a shorter ring-back interval when a parked call isn't picked up, and they made it happen! ### 42. Awesome support, during setup, but more importantly after too! **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel G. | IT Manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 21, 2020 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about net2phone?** Ease of ordering new services, short wait times for support. **What do you dislike about net2phone?** Fax to email is a bit cumbersome when using. **Recommendations to others considering net2phone:** Know your extensions and numbers you currently have. Your current phone provider will not want to let you go. The more information you have the better. Map out your phone directory clearly so it is easy to plan and record your Auto Attendant. Don't stress, and lean on the awesome support staff! **What problems is net2phone solving and how is that benefiting you?** Updated from our archaic analogue system. We have upgraded to fax over email saving paper and time. We have launched our new office in our second location and our costs are basically the same as our original solution. Voicemail to email with the transcript typically lets you know read the message much faster than listening to it. All around this is an efficient system that helps operate our business well. ### 43. Great provider with great support. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 11, 2022 **What do you like best about net2phone?** The team is very willing to do whatever it takes to make the customer happy. As a partner, they have been extremely helpful with getting involved to meet and exceed the customer's needs. **What do you dislike about net2phone?** Hard to have any dislikes about Net2Phone. They have been excellent with customer service and support. If I had to give them a mark in this area for anything, it would have to be with the PBX administration. Parts of it can be a little bit confusing at first and takes some getting used to figuring out the process. Once you have figured out how they have things structured, it is pretty simple to make your way through making changes. **What problems is net2phone solving and how is that benefiting you?** The biggest problems solved are workforce mobility. With the mobile apps made available, it is very easy to make the workforce mobile and accessible no matter where they are. And, this has been very easy to make happen! ### 44. Good but the user experience needs work and more focus should be placed on call monitoring **Rating:** 3.0/5.0 stars **Reviewed by:** Santray B. | Team manager, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 21, 2022 **What do you like best about net2phone?** The app on the desktop is easy to manage and easy to use. Just put the number in and dial, make the call, and that's it. Magaging usersis also simple to do. **What do you dislike about net2phone?** The user interface needs work. The app for both IOS and Andriod is held together with tape. Very buggy and crashes frequently. Overall the desktop app needs tweaks for ease of use. Here are some suigested fixes or improvements: * There should be a way to clear all voicemails from the main menu * Call Recordings can fail to download or only one party can be heard. * Recordings should have the abilty to seek or skip sections. * (Suggestion) Program would benifit from detecting voicemails, a conversation. bad number etc and these call results should be displayed in the call history log. Perhaps with Ai * There should be an option to viiew/review more than 10 calls per page * Texting/Inbox needs an overahaul. * Administrators should be able to open users call history and information, etc by clicking on their names under team member stats. * Greater focus should be placed on call monitoring and reviews. **What problems is net2phone solving and how is that benefiting you?** It's easy to manage a team and change or request new numbers. Net2phone customer success is fantastic and quickly responds. ### 45. Solid, responsive, and easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Paul B. | President, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2022 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about net2phone?** Cost efficient, solid platform, easy to use, fast customer support, project manager on evety size client. **What do you dislike about net2phone?** SMS service is slow and doesn't sync well on mobile. Mobile app for android is glitchy. **What problems is net2phone solving and how is that benefiting you?** No specific issue, they are solid all around VoIP provider and we like working with them. ### 46. Great service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 03, 2022 **What do you like best about net2phone?** Net2Phone has a lot of great features! I love our auto-attendant and the online admin profile. Their team provides great customer service! Net2Phone is a great alternative to larger providers. **What do you dislike about net2phone?** We have had some issues with phone calls dropping and disconnecting in the past. The Net2Phone team helped us resolve these issues. VoIP is a great service, but does seem a bit "glitchier" than traditional phone lines. **What problems is net2phone solving and how is that benefiting you?** Net2Phone allowed us to connect all three of our offices together under one centralized number. This service has been a great asset which has helped us navigate growing our business, ### 47. Reliable Office Phones **Rating:** 5.0/5.0 stars **Reviewed by:** karla a. | office manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 01, 2022 **What do you like best about net2phone?** Being able to use the phone service from your cellphone **What do you dislike about net2phone?** There is no backup if your internet provider fails **What problems is net2phone solving and how is that benefiting you?** n/a ### 48. Reliable virtual phone service **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 01, 2022 **What do you like best about net2phone?** I really like being able to use a physical phone, a virtual phone and an app interchangeably. It's advantageous for hybrid work models. **What do you dislike about net2phone?** The SMS messaging system is not as robust as some other services, but it is continuously gaining more features. **What problems is net2phone solving and how is that benefiting you?** net2phone has allowed our business to work seamlessly between two office locations and remote working. ### 49. Net2phone support has been top notch. **Rating:** 4.5/5.0 stars **Reviewed by:** Chris K. | Business Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 15, 2022 **What do you like best about net2phone?** Net2phone customer service has been exceptional. **What do you dislike about net2phone?** The dashboard could be improved. Our administrative team feels it is not intuitive as it could be. **What problems is net2phone solving and how is that benefiting you?** The programmable phones and their ability to be plugged in at our homes (work from home purposes) is fantastic. ### 50. Great Service and great products **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 08, 2022 **What do you like best about net2phone?** They offer excellent service when any issues arise. Very quick response times. **What do you dislike about net2phone?** Sometimes when rebooting the phone, some presets are lost. The service department is able to program them to stay for you, but it would be nice for them to stay when I save them myself. **What problems is net2phone solving and how is that benefiting you?** Net2Phone is a great help to keeping our office phone lines tied together and shows when someone else is on the phone with Busy Lamp Fields. ## net2phone Discussions - [What is net2phone Canada used for?](https://www.g2.com/discussions/what-is-net2phone-canada-used-for) - 1 comment - [Is net2phone free?](https://www.g2.com/discussions/is-net2phone-free) - 2 comments - [Is net2phone reliable?](https://www.g2.com/discussions/is-net2phone-reliable) - 4 comments - [View net2phone pricing details and edition comparison](https://www.g2.com/products/net2phone-g2/reviews?page=2&source=search§ion=pricing&secure%5Bexpires_at%5D=2026-09-03+15%3A31%3A51+-0500&secure%5Bsession_id%5D=13cdea77-9d22-467e-a31b-43af5cc78319&secure%5Btoken%5D=3dc5a027e7ff587aad2cf061bf7420ed70d0de0508adc331cd794cd9e0cd77fd&format=llm_user) ## net2phone Features **Additional Functionality** - Third-Party Integrations - @mentions - Single Sign On - File Management - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Real-Time Chat - Hand Raising - File Sharing - Private Chat - Real-Time Chat **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Video Call Recording - Participant Permissions - One-Click Join - Video Streaming - On-Demand Recording - Call Recording - Call Recording - Event Scheduling **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Software Type** - Mobile - Browser Application - Desktop Application **Access** - Software Pairing - Browser Extension - Individual Download **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Additional Functionality** - Video Support - AI/Machine Learning - Attendance Management - Collaboration Tools - Single Sign On - Registration Management - Email Management - Calendar Management - Transcripts/Chat History - Activity Dashboard - Data Security - Document Storage - Document Management - Alerts/Notifications - Customizable Branding - Two-Way Audio & Video - Drag & Drop - Conferencing - Breakout Rooms - Third-Party Integrations - API - Generative AI - Chat/Messaging - Whiteboard - Reminders - Reporting & Statistics - Meeting Management - Brainstorming - Presentation Streaming - Surveys & Feedback - Mobile Access - Video Conferencing - User Management - AI Copilot - SSL Security - File Transfer - Email Reminders - Remote Access/Control - Content Management - Microsoft Outlook Integration - CRM - Auto Framing - On-Demand Webcasting - Automatic Transcription - Two Way Audio & Video - User Profiles - Video Management - Polls/Voting - Event Management - Brand Management - HD Audio/Video - Presentation Tools - Communication Management - Host Controls **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **Additional Functionality** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **Additional Functionality** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top net2phone Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,413 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,390 reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - 4.5/5.0 (53,596 reviews)