net2phone Canada Reviews & Product Details

net2phone Canada Overview

What is net2phone Canada?

net2phone Canada is a cloud-based business phone service provider, helping Canadian organizations drive business performance through powerful uCaaS tools. Trusted by clients and partners across the country, net2phone Canada has disrupted the telecommunications market by delivering the highest quality phone solutions, a diverse range of advanced features, Canadian-based technical support, and innovations beyond a business phone connection. Request a demo of the net2phone Canada Client Portal to see how Canada’s leading business communications tool can empower your organization.

net2phone Canada Details
Languages Supported
English, French
Product Description

Hosted VOIP Solution

How do you position yourself against your competitors?

net2phone Canada provides industry-leading cloud-based phone solutions to Canadian businesses. A comprehensive suite of features, integrations with popular online platforms, toll-free access, and unlimited international calling to over 40 countries comes included in all net2phone Canada plans. More than just a dial tone, net2phone Canada also offers video conferencing services, a free mobile app, a robust conference calling platform and call data analytics tools.

Every business needs a reliable communications solution to keep them connected to clients, partners and team members. Users can leverage the net2phone Canada solution to call, SMS message, and video chat with important contacts and leverage various tools to provide callers with a professional and interactive calling experience. Through net2phone Canada’s client portal and analytics tools, administrators can oversee usage of the phone system and review call data to gain deeper organizational insights.


Seller Details
Seller
Versature
Company Website
Year Founded
2003
HQ Location
Gloucester, Canada
LinkedIn® Page
www.linkedin.com
76 employees on LinkedIn®
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net2phone Canada Reviews

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UH
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

-easy to use when making/accepting calls and also transferring calls or calling extensions internally.

-option to access via App or SONAR phone remotely

-voicemail recording option to be forwarded to email address Review collected by and hosted on G2.com.

What do you dislike?

- the only downside is it's fully reliable on WiFi, so when our Company looses internet connection (or Power), we loose the phone system at the same time. Fortunately it's not an issue we see often Review collected by and hosted on G2.com.

Recommendations to others considering the product:

With so many companies having employees working from phone nowadays, Versature offers easy log in access from any WiFi connection with the option of an App or SONAR Phone, allowing employees to maintain their same reachable number and extension, from the comfort of their own home. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

-easy accessibility to a phone system for all our employees, an the benefit of being able to access the same line remotely, so employees who are temporarily working from home can maintain consistency with using their same direct line. Review collected by and hosted on G2.com.

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AC
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Customer services is fantastic and they have been a great help during the pandemic. They answer questions in a timely manner and I have been in contact with people in the organization to assist in providing training material to our users. Our rep at Versature is on the ball when dealing with renewals of our contract and goes the extra mile to make sure that our needs have been met.

I took on the admin role a little over a year and a half ago and was expecting a steep learning curve on learning the system, but after about an hour of digging through the system, I was pleasantly surprised to the fact that I had pretty much mastered it so that I could carry on with more pressing tasks.

I like that in my time here Versature has not once failed, and I can come in the office and never have to worry about Versature being on my radar.

Also their support team has been great, when one of our phones died on use we had a replacement delivered to the office by the next day already configured and ready to go, all I had to do was plug it in and wait until is started up. Review collected by and hosted on G2.com.

What do you dislike?

No admin access to the hardware makes troubleshooting network issues troublesome at times. Other than that there aren't many complaints if any. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you want a reliable, no hassle service, this is probably the company to go with. Their costs have been lower than the alternatives that I have looked into. I have not once had any issues with the service or the support. You could shop around, and you might find something cheaper, or something better, but you won't find anything for this price with this much value. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

During the pandemic we've been been given perks without asking for them, this has helped our business along to minimize the impact it's had on us. Review collected by and hosted on G2.com.

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Open Discussions in net2phone Canada
IT Manager
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Ease of ordering new services, short wait times for support. Review collected by and hosted on G2.com.

What do you dislike?

Fax to email is a bit cumbersome when using. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Know your extensions and numbers you currently have. Your current phone provider will not want to let you go. The more information you have the better.

Map out your phone directory clearly so it is easy to plan and record your Auto Attendant. Don't stress, and lean on the awesome support staff! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Updated from our archaic analogue system. We have upgraded to fax over email saving paper and time. We have launched our new office in our second location and our costs are basically the same as our original solution. Voicemail to email with the transcript typically lets you know read the message much faster than listening to it. All around this is an efficient system that helps operate our business well. Review collected by and hosted on G2.com.

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office manager
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

There are a ton of great features with versature phone systems. You can have multiple business lines and different phone messages (On hold, after hours etc) for each business line. Plus calling phone to phone internally is also awesome. Review collected by and hosted on G2.com.

What do you dislike?

The only thing i dislike and since it is over the internet, if the internet is out or really choppy, the phones dont work great. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We solved having really expensive and multiple bills with Bell. All the Benefits i listed above were solved. Review collected by and hosted on G2.com.

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AS
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Versature is a robust VOIP service provider, offering cross-platform options for connectivity. Whether I am working remotely or in-office, I can choose the Versature answering rules that suit me best. The mobile call forwarding feature turns my extension into a mobile extension on the go! In-office, I can rely on either the desk handset, or online Sonar application for web-based calls using PC microphone and headphones. Review collected by and hosted on G2.com.

What do you dislike?

As of yet, I have no poor experiences with Versature's service offering. Their dedicated customer service team has seamlessly managed any troubleshooting issues quickly and efficiently, and their sales team actions all new action items with minimal turnaround time! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you are looking at a fully integrated VOIP service, Versature is what you are looking for. They offer comprehensive user bundles, virtual-only users, call forwarding, and services for all business needs. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

COVID-19 has greatly impacted our workforce, forcing many to work remotely from their homes. With Versature, our mobile workforce can continue to use their existing office extensions while on the go - be it at home or on the road! The voicemail to text feature comes in incredibly handy for quickly reviewing messages. Review collected by and hosted on G2.com.

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AL
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

If you can think it, they can make it happen. Review collected by and hosted on G2.com.

What do you dislike?

Academy doesn't have all the answers but Net2Phone is committed to making it better. If you can't find an answer, the phone support is always there. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Lack of automation with our previous phone system. Now we have multiple auto attendants, call queues and have been able to customize phone setting for each user. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

VOIP system with great customer service. We have recommended Versature to 3 different companies in our building who now currently use their services. Calls are clear and we are satisfied with the company. Review collected by and hosted on G2.com.

What do you dislike?

Issues with app receiving calls however remotely working has been a learning process so this is not limited to the experience with Versature. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I had a company call me for a refence from somewhere in BC for Versature. The company is great at customer service and technical help. Prices are fair as well. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Updating our plan to include conference calling has been extremely beneficial to the WFH time. Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

They are easy to get a hold of and make any changes to the system. Also the system is very stable and reliable.

In the very rare case of issues they will notify us by email when they know of the issue and when its resolved. Review collected by and hosted on G2.com.

What do you dislike?

We have not had any problems that have not been fixed right away.

Don't really have any dislikes with the services. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I dont think you would be let down by the service or products. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We had an extremely old LAN line system that was constantly breaking down. Moving to an internet based system helped with all those issues.

Then when working from home it was extremely helpful during covid. We would have not been able to at all without it. Review collected by and hosted on G2.com.

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AS
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Love their platform, great for tracking. Review collected by and hosted on G2.com.

What do you dislike?

There are no downsides to using Versature, it has only made communicating with our clients and co-workers easier! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We use the queue feature and find the web platform great for tracking calls. Also like how easy it is taking calls remotely on cell phones via the app when needed. Review collected by and hosted on G2.com.

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Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Getting our IVR set was a challenge but they did an amazing work and assisted us every step of the way. Consistent, solid and reliable telephony services. Review collected by and hosted on G2.com.

What do you dislike?

Nothing really; we are extremely satisfied with all aspects. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The common error is to downplay our business needs because we think less options means less costs. Plan your wildest scenario and discuss it their specialists. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Telework was made easy and seamless. Review collected by and hosted on G2.com.

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AF
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Prompt service, price (compared to using Bell), being able to use Sonar and all the features available. Review collected by and hosted on G2.com.

What do you dislike?

This is nothing to do with Versature, but a VOIP system is affected by our internet. We use Rogers, If Rogers internet goes down for any length of time we are without phones (unless we can forward it). Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Try it - you'll like it Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The biggest benefit is cost. We were using Bell and when we switched to Versature a few years ago, the cost of phone service went down by 2/3rds.

We can select who we want to answer the phones. We can see call history. Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Support is immediate and very friendly and easy to talk to. Review collected by and hosted on G2.com.

What do you dislike?

This is a managed service and I like having a hands on approach to solve issues and configure option without having to call support for the simple things, but like I said it is a managed service and thats what you pay for. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

The support, when required is outstanding. I have waited for support from other companies and there has been an 8 hour turn around. This is generally within minutes. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We used to host our own PBX switch and have done away with the costs of ownership including maintenance and managment. Review collected by and hosted on G2.com.

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Senior Recruitment Consultant
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Calling options through Sonar, mobile or wired handset Review collected by and hosted on G2.com.

What do you dislike?

Setting up sonar and where to ring is not very intuitive Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This is a great product with or without a voip handset. Make calls from anywhere using the mobile app or via laptop. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

making business calls from anywhere Review collected by and hosted on G2.com.

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Chief Technology Operations
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Very reliable and fast to offer services Review collected by and hosted on G2.com.

What do you dislike?

I would like more controls over the system more advanced options so that i don't have to call Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We leverage them for our IVR and hosted VOIP solution. We save on costs and the system is very flexible Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Love how user friendly the system is for managing all users of a company. Review collected by and hosted on G2.com.

What do you dislike?

The conference calling features could be a little better. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Thanks to Versature having a remote option, our staff is able to use their extensions from home through their computers/mobile app Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The service provided is very consistent and comprehensive. Plus, whenever I need customer support there's no wait and no problem! Review collected by and hosted on G2.com.

What do you dislike?

Slight lag in the voice, but I'm sure that's just because I'm on another continent. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Intercontinental telephone service. Review collected by and hosted on G2.com.

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AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Never any issues but when small hiccoughs happen, we can always count on quick and fast resolutions Review collected by and hosted on G2.com.

What do you dislike?

Can’t really think of anything at the moment Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I can only keep saying that whenever there are a little hiccoughs a little issues with mostly set up there always quick to reach and quick to fix an address the issues Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

No problems actually more set up complications that are always quickly resolved when we make changes Review collected by and hosted on G2.com.

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Chair Insurance and Risk Management Committee
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Friendly, fast service. Great product, fair pricing. Free International calling to anywhere I would call. Review collected by and hosted on G2.com.

What do you dislike?

Only improvement would be Improved clarity around rules for free international calling. Like in certain countries cellphones are not covered. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

6 offices, in 3 countries, 20 people working from home, all on the same phone system. All just an internal call away. Review collected by and hosted on G2.com.

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AH
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Price is affordable and their plans flexible, particulaly during covid Review collected by and hosted on G2.com.

What do you dislike?

Nothing really stands out, except for this questionaire. It wants a minimum number of characters. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Cost is considerably lower compared to most telephony vendors, plus youre not paying a US based company. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Flexibility in their rate plan, as we expand and contract our work force Review collected by and hosted on G2.com.

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US
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Great Customer Service - quick replies and solutions available Review collected by and hosted on G2.com.

What do you dislike?

sometimes the app can be glitchy - usually it works though Review collected by and hosted on G2.com.

Recommendations to others considering the product:

use it - it's great! great customer servie -they are availavle anytime Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

connecting with candidates and clients - it is helpful having one central phone line for the company Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

When my business was affected by Covid, the team and Versature quickly helped me turn off lines we wouldn't be using, and even offered a small discount during the pandemic. They went above and beyond. Thanks! Review collected by and hosted on G2.com.

What do you dislike?

It would be great if we could call a larger area of the province without long-distance charges, however most of our business is right in Toronto. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are able to use the app on our phones, and I like that I can see the back end data easily. Review collected by and hosted on G2.com.

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AM
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I find that they provide prompt response to issues Review collected by and hosted on G2.com.

What do you dislike?

I haven't encountered any issues or dislikes to date Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Helpful for creating answering messages and working through a complex phone system Review collected by and hosted on G2.com.

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AH
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

The interaction and response from Aga was prompt and friendly. Review collected by and hosted on G2.com.

What do you dislike?

I had one interaction with a support agent who was abrupt in his tone Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

No problems, benefits are a quick response to support issues and a reliable service. Review collected by and hosted on G2.com.

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UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

The portal is very friendly.

Support staff are excellent Review collected by and hosted on G2.com.

What do you dislike?

Instability of the desktop app.

limitations on phone manufacturers Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

no need for a desk phone Review collected by and hosted on G2.com.

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AR
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Support is always helpful, they like to ensure we are back up and running before things are considered complete. Review collected by and hosted on G2.com.

What do you dislike?

Nothing to complain about, they always help, the devices are easy to use and always in stock when we need them replace. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We currently have nothing outstanding with Versature. We like the docusign to renew it's quick and easy Review collected by and hosted on G2.com.

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