Compare GoTo Connect and net2phone 
Featured Products
At a Glance
Market Segments
Small-Business (70.7% of reviews)
Small-Business (79.6% of reviews)
Entry-Level Pricing
Starting at $27.00 1 User, Per month
$23.99 1 user Per Month
GoTo Connect
Star Rating
(1,393)4.4 out of 5
Market Segments
Small-Business (70.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $27.00 1 User, Per month
Browse all 2 pricing plansnet2phone
Star Rating
(191)4.4 out of 5
Market Segments
Small-Business (79.6% of reviews)
Pros & Cons
Entry-Level Pricing
$23.99 1 user Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that GoTo Connect excels in overall user satisfaction, reflected in its higher G2 Score compared to net2phone. Users appreciate the excellent sound quality and the ease of setup, making it a preferred choice for businesses looking for reliable communication tools.
- Users say that GoTo Connect's intuitive interface and robust features, such as the customization options and mobile app support, significantly enhance their daily operations. In contrast, net2phone, while functional, has received feedback indicating that it lacks the same level of user-friendly design.
- According to verified reviews, GoTo Connect's support team is frequently praised for being helpful and responsive, which contributes to a smoother implementation process. Users have noted that this support is crucial for adapting to ongoing changes, whereas net2phone's support tends to diminish after the initial sale.
- Reviewers mention that GoTo Connect offers a comprehensive suite of features that streamline business communication, including video calls and conference calls. Users highlight how these features help manage both internal and customer interactions effectively, while net2phone's offerings are seen as more basic in comparison.
- Users highlight that GoTo Connect's ease of administration and setup is a significant advantage, with many finding it straightforward to manage their communication needs. On the other hand, net2phone users have expressed some challenges in this area, indicating a less seamless experience.
- G2 reviewers note that while net2phone has a strong focus on customer service, it often falls short in providing ongoing support after the contract is signed. This has led to mixed feelings among users who value consistent assistance, unlike the more reliable support reported by GoTo Connect users.
Pricing
Entry-Level Pricing
GoTo Connect
Basic
Starting at $27.00
1 User, Per month
A simple business phone system with chat and video conferencing built right in
- Up to 20 users
- Local or toll-free number options
- Video meetings up to 4 participants
net2phone
Essentials
$23.99
1 user Per Month
Ideal for small businesses or startups looking for essential communication tools.
- Unlimited Calling US, Canada, Mexico, Puerto Rico
- Video conferencing (limited)
- Internal messaging and chat
Free Trial
GoTo Connect
No trial information availablenet2phone
Free Trial is available
Ratings
Meets Requirements
9.0
1,130
8.7
108
Ease of Use
9.0
1,144
8.7
109
Ease of Setup
8.7
805
8.4
89
Ease of Admin
8.9
781
8.5
85
Quality of Support
8.8
1,104
8.5
109
Has the product been a good partner in doing business?
9.1
774
8.8
88
Product Direction (% positive)
8.4
1,096
8.0
98
Features by Category
Dialing Options
8.9
12
Not enough data
8.8
11
Not enough data
Not enough data
Not enough data
Agent Tools
7.1
12
Not enough data
6.7
12
Not enough data
7.1
12
Not enough data
Automation
6.4
11
Not enough data
6.9
12
Not enough data
6.7
10
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
7.3
55
Not enough data
6.9
54
Not enough data
8.0
57
Not enough data
Agentic AI - Online Fax
6.5
10
Not enough data
6.8
10
Not enough data
Sending
9.0
62
Not enough data
9.0
59
Not enough data
8.4
59
Not enough data
8.8
59
Not enough data
8.5
56
Not enough data
8.7
58
Not enough data
Channels
7.4
30
Not enough data
6.9
30
Not enough data
6.0
29
Not enough data
Design
7.9
31
Not enough data
6.1
26
Not enough data
7.1
28
Not enough data
7.6
29
Not enough data
7.4
29
Not enough data
Generative AI
4.5
20
Not enough data
5.2
21
Not enough data
Quality Assurance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Performance
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.6
22
Not enough data
6.4
18
Not enough data
6.3
20
Not enough data
7.8
19
Not enough data
6.4
18
Not enough data
Generative AI
7.7
13
Not enough data
Functions
8.3
21
Not enough data
8.1
18
Not enough data
8.0
18
Not enough data
6.7
16
Not enough data
7.0
17
Not enough data
7.6
17
Not enough data
6.6
16
Not enough data
6.8
16
Not enough data
Agentic AI - Contact Center
4.4
6
Not enough data
4.4
6
Not enough data
5.8
6
Not enough data
3.9
6
Not enough data
Administrative
6.7
14
Not enough data
8.3
21
Not enough data
7.5
20
Not enough data
7.9
16
Not enough data
7.2
16
Not enough data
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
7.2
6
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics - VoIP Providers
8.5
51
Not enough data
9.0
54
6.7
5
8.3
51
Not enough data
7.4
51
Not enough data
9.0
48
Not enough data
7.9
48
Not enough data
Basic Communication
9.2
907
|
Verified
8.9
85
8.0
396
|
Verified
7.5
35
7.8
448
|
Verified
7.7
37
7.9
384
|
Verified
7.7
30
8.6
650
|
Verified
8.4
59
9.1
737
|
Verified
9.0
70
Agentic AI - VoIP Providers
7.2
26
Not enough data
7.3
25
Not enough data
7.2
25
Not enough data
7.0
25
Not enough data
Access
8.2
478
|
Verified
7.5
27
8.2
504
8.1
40
8.4
507
|
Verified
8.0
35
Advanced Features
8.6
731
|
Verified
8.2
61
9.0
691
|
Verified
8.9
65
9.1
779
|
Verified
9.2
72
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Feature Not Available
8.3
6
9.0
101
|
Verified
8.5
10
Feature Not Available
6.5
9
Features
Feature Not Available
8.5
11
Feature Not Available
6.9
8
8.3
82
|
Verified
7.2
6
9.0
109
|
Verified
9.3
7
8.9
96
|
Verified
7.9
7
Feature Not Available
Not enough data
Categories
Categories
Shared Categories
GoTo Connect and net2phone are categorized as UCaaS Platforms and VoIP Providers
Reviews
Reviewers' Company Size
GoTo Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
net2phone
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
8.6%
Hospital & Health Care
5.7%
Financial Services
5.4%
Insurance
5.2%
Computer Software
4.3%
Other
70.8%
Construction
5.9%
Information Technology and Services
5.9%
Telecommunications
5.4%
Hospital & Health Care
4.8%
Retail
4.3%
Other
73.7%
Discussions
The Call prompter
2 Comments
CB
I recommend reaching out to their tech support team. They are amazing and will help you to quickly resolve this issue with the prompter.Read more
Is net2phone reliable?
4 Comments
BA
No. It was a terrible product and we switched to a MUCH better company after only a few months. In fact, N2P's products are SO bad that even this review...Read more
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