Link copied to clipboard # GoTo Connect vs net2phone Comparison - What are their main differences? Share [ Export ](/compare/goto-connect/net2phone-g2/export.csv) GoTo Connectnet2phone[+ Add Product](#) Reviews **GoTo Connect** [ 4.4/5(1,422) ](https://www.g2.com/products/goto-connect/reviews#reviews) **net2phone** [ 4.4/5(194) ](https://www.g2.com/products/net2phone-g2/reviews#reviews) Pricing **GoTo Connect** **Contact Us** 1 User, Per month · Phone System **net2phone** Free Trial **$19.99** 1 user Per Month · Essentials **Pricing Insights** from reviews Time to Implement **GoTo Connect** 1 month Based on 68 responses **net2phone** 1 month Based on 6 responses Return on Investment **GoTo Connect** 12 months7 months sooner Based on 50 responses **net2phone** 19 months Based on 5 responses Perceived Cost **GoTo Connect** $$$$$ **net2phone** $$$$$ Average Discount **GoTo Connect** 11%1% more **net2phone** 10% ![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect") ![net2phone](https://images.g2crowd.com/uploads/product/hd_favicon/88a645e9bfb8ec9ed9fed0a02730215f/net2phone-g2.svg "net2phone") G2 offers free advice on this comparison. 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Pros & Cons **GoTo Connect** [ Ease of Use (127) ](https://www.g2.com/products/goto-connect/reviews?filters%5Bsentiment_snippet%5D=1402117&qs=pros-and-cons#reviews)[ Customer Support (46) ](https://www.g2.com/products/goto-connect/reviews?filters%5Bsentiment_snippet%5D=1403327&qs=pros-and-cons#reviews)[ Call Issues (28) ](https://www.g2.com/products/goto-connect/reviews?filters%5Bsentiment_snippet%5D=1401383&qs=pros-and-cons#reviews)[ Limitations (20) ](https://www.g2.com/products/goto-connect/reviews?filters%5Bsentiment_snippet%5D=1402181&qs=pros-and-cons#reviews) **net2phone** [ Customer Service (3) ](https://www.g2.com/products/net2phone-g2/reviews?filters%5Bsentiment_snippet%5D=1439382&qs=pros-and-cons#reviews)[ Ease of Use (3) ](https://www.g2.com/products/net2phone-g2/reviews?filters%5Bsentiment_snippet%5D=1439344&qs=pros-and-cons#reviews)[ Connection Issues (2) ](https://www.g2.com/products/net2phone-g2/reviews?filters%5Bsentiment_snippet%5D=1440758&qs=pros-and-cons#reviews)[ Customer Support (2) ](https://www.g2.com/products/net2phone-g2/reviews?filters%5Bsentiment_snippet%5D=1439913&qs=pros-and-cons#reviews) Integrations **GoTo Connect** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3a9f46b15d804a2abbb8138a7bf78b88/calendly%282%29.png "Product Avatar Image") Calendly Sales ](https://www.g2.com/products/calendly/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_89731116024b6de6f2666da73acf814e/cdk-crm.jpeg "Product Avatar Image") CDK CRM ](https://www.g2.com/products/cdk-crm/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8d1468ac83883156804fee560dfbc033/crmone.jpg "Product Avatar Image") CRMOne ](https://www.g2.com/products/crmone/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4a9a6d57cdd833bf0381d21fd9246641/google-workspace.png "Product Avatar Image") Google Workspace ](https://www.g2.com/products/google-workspace/reviews)[ View all ](https://www.g2.com/products/goto-connect/integrations) **net2phone** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3a9f46b15d804a2abbb8138a7bf78b88/calendly%282%29.png "Product Avatar Image") Calendly Sales ](https://www.g2.com/products/calendly/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d0e65c55e92d4d9025d646e4158b9bef/cloudbeds.png "Product Avatar Image") Cloudbeds ](https://www.g2.com/products/cloudbeds/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_69054bc7d40597b06fc3905720ccc914/microsoft-outlook.png "Product Avatar Image") Outlook ](https://www.g2.com/products/microsoft-outlook/reviews)[ View all ](https://www.g2.com/products/net2phone-g2/integrations) Screenshots **GoTo Connect** ![GoTo Connect screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/125625/Dial-Plan-editor.png) **net2phone** ![net2phone screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/103146/main-create-group.png) Ratings Meets Requirements **GoTo Connect** 9.0 9.01,148 **net2phone** 8.7 8.7111 Ease of Use **GoTo Connect** 9.0 9.01,161 **net2phone** 8.7 8.7112 Ease of Setup **GoTo Connect** 8.7 8.7821 **net2phone** 8.4 8.491 Ease of Admin **GoTo Connect** 8.9 8.9788 **net2phone** 8.4 8.487 Quality of Support **GoTo Connect** 8.8 8.81,122 **net2phone** 8.6 8.6112 Has the product been a good partner in doing business? **GoTo Connect** 9.1 9.1781 **net2phone** 8.8 8.890 Product Direction (% positive) **GoTo Connect** 8.4 8.41,108 **net2phone** 7.9 7.9101 Features VoIP Providers[Hide 93 FeaturesShow 93 Features](javascript:void(0);) 8.3 957 8.2 91 Platform Basics - VoIP Providers Call Management 9.1(won by 2.2) 61 (There is a greater than 0.5 difference between this product's rating and its competitors) 6.9 6 PBX systems, VoIP Softphone 8.5(won by default) 52 Not enough data Network monitoring 8.4(won by default) 52 Not enough data Integrations 7.6(won by default) 57 Not enough data Virtual PBX 9.0(won by default) 48 Not enough data SIP trunking services 7.9(won by default) 48 Not enough data Contact Management Not enough data Not enough data Communication Management Not enough data Not enough data Fax Management Not enough data Not enough data Call List Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Call Monitoring Not enough data Not enough data Workflow Management Not enough data Not enough data Call Center Integration Not enough data Not enough data Basic Communication Phone Calls 9.2(won by 0.3) 920 | Verified 8.9 86 Video Calls 8.0(won by 0.5) 398 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.5 35 Instant Messaging 7.9(won by 0.2) 453 | Verified 7.7 37 Screen Sharing 7.9(won by 0.2) 384 | Verified 7.7 30 Conference Calls 8.7(won by 0.3) 654 | Verified 8.4 59 Desk-to-Desk Calls 9.1(won by 0.1) 740 | Verified 9.0 70 SMS Messaging Not enough data Not enough data Chat/Messaging Not enough data Not enough data Video Call Recording Not enough data Not enough data Two-Way Audio & Video Not enough data Not enough data SIP Trunking Not enough data Not enough data Agentic AI - VoIP Providers Autonomous Task Execution 7.2(won by default) 26 Not enough data Cross-system Integration 7.4(won by default) 26 Not enough data Adaptive Learning 7.2(won by default) 25 Not enough data Proactive Assistance 7.0(won by default) 25 Not enough data Access Software Pairing 8.2(won by 0.7) 478 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.5 27 Browser Extension 8.2(won by 0.1) 505 8.1 40 Individual Download 8.4(won by 0.4) 507 | Verified 8.0 35 Advanced Features Hold Music 8.6(won by 0.3) 734 | Verified 8.3 62 Automated Attendants 9.0(won by 0.1) 695 | Verified 8.9 66 VOiP Number 9.1 782 | Verified 9.2(won by 0.1) 72 Additional Functionality Live Chat Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Customizable Reports Not enough data Not enough data Call Tracking Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Real-Time Data Not enough data Not enough data Purchasing & Receiving Not enough data Not enough data Employee Directory Not enough data Not enough data AI Copilot Not enough data Not enough data Activity Tracking Not enough data Not enough data Collaboration Tools Not enough data Not enough data Call Scripting Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Call Recording Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Virtual Call Center Not enough data Not enough data Activity Dashboard Not enough data Not enough data Reporting & Statistics Not enough data Not enough data CRM Not enough data Not enough data Auto-Dialer Not enough data Not enough data Generative AI Not enough data Not enough data Contact Database Not enough data Not enough data Call Transfer Not enough data Not enough data Call Reporting Not enough data Not enough data Call Logging Not enough data Not enough data Voice Mail Not enough data Not enough data Caller ID Not enough data Not enough data Customizable Caller ID Not enough data Not enough data Mobile Access Not enough data Not enough data Callback Scheduling Not enough data Not enough data IVR Not enough data Not enough data API Not enough data Not enough data Interaction Tracking Not enough data Not enough data Call Routing Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Video Conferencing Not enough data Not enough data Call Conferencing Not enough data Not enough data Call Disposition Not enough data Not enough data Predictive Dialer Not enough data Not enough data Spam Blocker Not enough data Not enough data On-Demand Recording Not enough data Not enough data Caller Profiles Not enough data Not enough data Multiple User Accounts Not enough data Not enough data VoIP Connection Not enough data Not enough data Conferencing Not enough data Not enough data Text to Speech Not enough data Not enough data Reporting/Analytics Not enough data Not enough data VoIP Not enough data Not enough data Call Queues Not enough data Not enough data Call Screening Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Online Voice Transmission Not enough data Not enough data Unified Communications Not enough data Not enough data Voicemail Transcription Not enough data Not enough data UCaaS Platforms[Hide 51 FeaturesShow 51 Features](javascript:void(0);) 8.8 130 7.9 14 Agentic AI - UCaaS Platforms Autonomous Task Execution Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Extensions Native VoIP 9.0(won by 0.5) 101 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 8.5 10 Tenancy Flexibility Feature Not Available 8.3(won by default) 6 CCaaS Option Feature Not Available 6.5(won by default) 9 Features File Sharing 8.3(won by 1.1) 82 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.2 6 Voice Conferencing 9.0 109 | Verified 9.3(won by 0.3) 7 Video Conferencing 8.9(won by 1.0) 96 | Verified (There is a greater than 0.5 difference between this product's rating and its competitors) 7.9 7 Voicemail to Email Feature Not Available 8.3(won by default) 12 Voicemail to SMS Feature Not Available 6.9(won by default) 8 Conference Transcripts Feature Not Available Not enough data Electronic Faxes Not enough data Not enough data IVR Not enough data Not enough data Video Call Recording Not enough data Not enough data Customizable Reports Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Meeting Management Not enough data Not enough data Screen Sharing Not enough data Not enough data Two-Way Audio & Video Not enough data Not enough data Virtual Voicemail Not enough data Not enough data Additional Functionality Trend Analysis Not enough data Not enough data Generative AI Not enough data Not enough data Voice Mail Not enough data Not enough data SSL Security Not enough data Not enough data Caller ID Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Activity Tracking Not enough data Not enough data Interaction Tracking Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Virtual Backgrounds Not enough data Not enough data Mobile Access Not enough data Not enough data Contact Management Not enough data Not enough data Call Center Management Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Call Tracking Not enough data Not enough data Call Transfer Not enough data Not enough data Group Messaging Not enough data Not enough data Call Recording Not enough data Not enough data AI Copilot Not enough data Not enough data Call Monitoring Not enough data Not enough data Task Management Not enough data Not enough data SMS Messaging Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Routing Not enough data Not enough data Multi-User Collaboration Not enough data Not enough data Single Sign On Not enough data Not enough data Chat/Messaging Not enough data Not enough data Auto Dialer[Hide 76 FeaturesShow 76 Features](javascript:void(0);) 7.6 12 Not enough data Dialing Options Preview Dialing 8.9(won by default) 12 Not enough data Progressive Dialing 8.8(won by default) 11 Not enough data Predictive Dialing Not enough data Not enough data Agent Tools Whisper Coaching 7.1(won by default) 12 Not enough data Callback Scheduling 6.7(won by default) 12 Not enough data Call Recording 7.1(won by default) 12 Not enough data Real-Time Data Not enough data Not enough data Live Chat Not enough data Not enough data Call Scheduling Not enough data Not enough data Automation Voice Activity Detection 6.4(won by default) 11 Not enough data Interactive Voice Response (IVR) 6.9(won by default) 12 Not enough data Call Scrubbing 6.7(won by default) 10 Not enough data Agentic AI - Auto Dialer Autonomous Task Execution Not enough data Not enough data Cross-system Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data AI Capabilities - Auto Dialer Call Prioritization and List Optimization Not enough data Not enough data Compliance Monitoring Not enough data Not enough data Speech Analytics and Sentiment Analysis Not enough data Not enough data Call Monitoring Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Text to Speech Not enough data Not enough data Additional Functionality AI Copilot Not enough data Not enough data Activity Tracking Not enough data Not enough data Call Routing Not enough data Not enough data Call Scripting Not enough data Not enough data Contact Management Not enough data Not enough data Power Dialer Not enough data Not enough data Preview Dialer Not enough data Not enough data Auto-Dialer Not enough data Not enough data Call Tracking Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Customer Database Not enough data Not enough data Lead Management Not enough data Not enough data Predictive Dialer Not enough data Not enough data Call Center Management Not enough data Not enough data Integrations Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Campaign Management Not enough data Not enough data Generative AI Not enough data Not enough data Interaction Tracking Not enough data Not enough data Caller ID Not enough data Not enough data Call Transfer Not enough data Not enough data Call Disposition Not enough data Not enough data Voice Mail Not enough data Not enough data Chat/Messaging Not enough data Not enough data Automatic Outbound Dialer Not enough data Not enough data Call Reporting Not enough data Not enough data API Not enough data Not enough data Contact Database Not enough data Not enough data Lead Capture Not enough data Not enough data CRM Not enough data Not enough data Call List Management Not enough data Not enough data Progressive Dialer Not enough data Not enough data Campaign Specific Caller ID Not enough data Not enough data List Management Not enough data Not enough data Customizable Fields Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Multi-Campaign Not enough data Not enough data Workflow Management Not enough data Not enough data Call Logging Not enough data Not enough data Lead Distribution Not enough data Not enough data Queue Management Not enough data Not enough data Inbound Call Center Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Data Security Not enough data Not enough data Outbound Call Center Not enough data Not enough data Performance Management Not enough data Not enough data Compliance Management Not enough data Not enough data Mobile Access Not enough data Not enough data Email Management Not enough data Not enough data Online Fax[Hide 60 FeaturesShow 60 Features](javascript:void(0);) 7.9 65 Not enough data Documents Editing 7.3(won by default) 55 Not enough data Document Signature 6.9(won by default) 54 Not enough data Storage 8.0(won by default) 57 Not enough data Fax to Email Not enough data Not enough data Document Storage Not enough data Not enough data Secure Data Storage Not enough data Not enough data Electronic Signature Not enough data Not enough data Agentic AI - Online Fax Autonomous Task Execution 6.5(won by default) 10 Not enough data Cross-system Integration 6.8(won by default) 10 Not enough data Active Directory Integration Not enough data Not enough data Third-Party Integrations Not enough data Not enough data File Transfer Not enough data Not enough data Sending Fax Number 9.0(won by default) 64 Not enough data Existing Numbers 9.1(won by default) 61 Not enough data Cross-Platform Sending 8.4(won by default) 59 Not enough data Unlimited Sending 8.8(won by default) 59 Not enough data Contact Management 8.5(won by default) 56 Not enough data Alerts 8.7(won by default) 58 Not enough data Print Management Not enough data Not enough data File Management Not enough data Not enough data Invoice Management Not enough data Not enough data Email Management Not enough data Not enough data Compliance Management Not enough data Not enough data Communication Management Not enough data Not enough data Call Center Management Not enough data Not enough data User Management Not enough data Not enough data Email to Fax Not enough data Not enough data Fax Management Not enough data Not enough data Additional Functionality Full Text Search Not enough data Not enough data HIPAA Compliant Not enough data Not enough data Audit Trail Not enough data Not enough data Delivery Tracking Not enough data Not enough data Multiple Format Support Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data FoIP Not enough data Not enough data Purchasing & Receiving Not enough data Not enough data SMS Messaging Not enough data Not enough data CRM Not enough data Not enough data Whitelisting/Blacklisting Not enough data Not enough data Status Tracking Not enough data Not enough data Multiple User Accounts Not enough data Not enough data Archiving & Retention Not enough data Not enough data Encryption Not enough data Not enough data Document Templates Not enough data Not enough data Generative AI Not enough data Not enough data Self Service Portal Not enough data Not enough data Electronic Faxes Not enough data Not enough data Collaboration Tools Not enough data Not enough data AI Copilot Not enough data Not enough data Voice Mail Not enough data Not enough data Automated Routing Not enough data Not enough data Reporting & Statistics Not enough data Not enough data API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Caller ID Not enough data Not enough data SSL Security Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Activity Tracking Not enough data Not enough data Monitoring Not enough data Not enough data Contact Database Not enough data Not enough data Customer Communications Management[Hide 45 FeaturesShow 45 Features](javascript:void(0);) 6.6 32 Not enough data Channels Multi-Channel Coverage 7.4(won by default) 30 Not enough data Open Listening 6.9(won by default) 30 Not enough data Physical Media 6.0(won by default) 29 Not enough data Design Communications Strategy Development 7.9(won by default) 31 Not enough data Create Content 6.1(won by default) 26 Not enough data Personalization 7.1(won by default) 28 Not enough data Inbound Identification 7.6(won by default) 29 Not enough data Regulatory Compliance 7.4(won by default) 29 Not enough data Batch Communications Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data On-Demand Communications Not enough data Not enough data Interactive Content Not enough data Not enough data Generative AI AI Text Generation 4.5(won by default) 20 Not enough data AI Text Summarization 5.2(won by default) 21 Not enough data Generative AI Not enough data Not enough data Additional Functionality Chat/Messaging Not enough data Not enough data Customer Database Not enough data Not enough data Customizable Branding Not enough data Not enough data Call Recording Not enough data Not enough data Autoresponders Not enough data Not enough data IVR Not enough data Not enough data Email Management Not enough data Not enough data Template Management Not enough data Not enough data SMS Messaging Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Content Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Compliance Management Not enough data Not enough data Multi-Language Not enough data Not enough data Interaction Tracking Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Workflow Management Not enough data Not enough data Customer History Not enough data Not enough data Activity Dashboard Not enough data Not enough data AI Copilot Not enough data Not enough data Video Support Not enough data Not enough data CRM Not enough data Not enough data Inbox Management Not enough data Not enough data API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Feedback Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Collaboration Tools Not enough data Not enough data Activity Tracking Not enough data Not enough data Contact Center[Hide 68 FeaturesShow 68 Features](javascript:void(0);) 7.2 31 Not enough data Channels Voice 8.6(won by default) 23 Not enough data Social 6.4(won by default) 18 Not enough data Live Chat 6.3(won by default) 20 Not enough data Mobile SMS 7.8(won by default) 19 Not enough data Email 6.4(won by default) 18 Not enough data Generative AI AI Text-to-Speech 7.7(won by default) 13 Not enough data Generative AI Not enough data Not enough data Functions Call Routing 8.3(won by default) 22 Not enough data Session Queuing 8.1(won by default) 18 Not enough data Concurrent Calling 8.0(won by default) 18 Not enough data Speech Analytics 6.7(won by default) 16 Not enough data Auto Dialer 7.0(won by default) 17 Not enough data IVR 7.6(won by default) 17 Not enough data Inbound Screen Pop 6.8(won by default) 17 Not enough data Persistent Data 6.8(won by default) 16 Not enough data Predictive Dialer Not enough data Not enough data Automated Routing Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Agentic AI - Contact Center Autonomous Task Execution 4.4(won by default) 6 Not enough data Cross-system Integration 4.4(won by default) 6 Not enough data Natural Language Interaction 5.8(won by default) 6 Not enough data Proactive Assistance 3.9(won by default) 6 Not enough data Third-Party Integrations Not enough data Not enough data Social Media Integration Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Administrative Session Summary Notes 6.7(won by default) 14 Not enough data Administrator Access 8.4(won by default) 22 Not enough data Reporting & Dashboards 7.6(won by default) 21 Not enough data Session Recording 7.9(won by default) 16 Not enough data Agent Scheduling and Assignment 7.2(won by default) 16 Not enough data Callback Scheduling Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Reporting Not enough data Not enough data Additional Functionality API Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Call Transfer Not enough data Not enough data Data Import/Export Not enough data Not enough data Call Scripting Not enough data Not enough data Interaction Tracking Not enough data Not enough data Collaboration Tools Not enough data Not enough data Call Monitoring Not enough data Not enough data Customizable Reports Not enough data Not enough data Contact Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Contact Database Not enough data Not enough data Chatbot Not enough data Not enough data Call Center Management Not enough data Not enough data Performance Management Not enough data Not enough data Call Tracking Not enough data Not enough data CRM Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Quality Management Not enough data Not enough data Agent Interface Not enough data Not enough data Queue Management Not enough data Not enough data Customer History Not enough data Not enough data Voice Mail Not enough data Not enough data Monitoring Not enough data Not enough data Call List Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Workforce Management Not enough data Not enough data Campaign Management Not enough data Not enough data AI Copilot Not enough data Not enough data Email Management Not enough data Not enough data Caller ID Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Video Conferencing[Hide 77 FeaturesShow 77 Features](javascript:void(0);) Not enough data 8.6 10 Collaboration Tools Real-Time Chat Not enough data 9.3(won by default) 5 Screen Sharing Not enough data Not enough data Presentations Not enough data Not enough data Whiteboarding Not enough data Not enough data Hand Raising Not enough data Not enough data File Sharing Not enough data Not enough data Private Chat Not enough data Not enough data Real-Time Chat Not enough data Not enough data Meeting Coordination Scheduling Not enough data Not enough data Video Call Recording Not enough data Not enough data Participant Permissions Not enough data Not enough data One-Click Join Not enough data Not enough data Video Streaming Not enough data Not enough data On-Demand Recording Not enough data Not enough data Call Recording Not enough data Not enough data Call Recording Not enough data Not enough data Event Scheduling Not enough data Not enough data Software Type Mobile Not enough data 9.0(won by default) 8 Browser Application Not enough data 8.7(won by default) 5 Desktop Application Not enough data 7.6(won by default) 7 Agentic AI - Video Conferencing Autonomous Task Execution Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Additional Functionality Video Support Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Attendance Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Single Sign On Not enough data Not enough data Registration Management Not enough data Not enough data Email Management Not enough data Not enough data Calendar Management Not enough data Not enough data Transcripts/Chat History Not enough data Not enough data Activity Dashboard Not enough data Not enough data Data Security Not enough data Not enough data Document Storage Not enough data Not enough data Document Management Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Customizable Branding Not enough data Not enough data Two-Way Audio & Video Not enough data Not enough data Drag & Drop Not enough data Not enough data Conferencing Not enough data Not enough data Breakout Rooms Not enough data Not enough data Third-Party Integrations Not enough data Not enough data API Not enough data Not enough data Generative AI Not enough data Not enough data Chat/Messaging Not enough data Not enough data Whiteboard Not enough data Not enough data Reminders Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Meeting Management Not enough data Not enough data Brainstorming Not enough data Not enough data Presentation Streaming Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Mobile Access Not enough data Not enough data Video Conferencing Not enough data Not enough data User Management Not enough data Not enough data AI Copilot Not enough data Not enough data SSL Security Not enough data Not enough data File Transfer Not enough data Not enough data Email Reminders Not enough data Not enough data Remote Access/Control Not enough data Not enough data Content Management Not enough data Not enough data Microsoft Outlook Integration Not enough data Not enough data CRM Not enough data Not enough data Auto Framing Not enough data Not enough data On-Demand Webcasting Not enough data Not enough data Automatic Transcription Not enough data Not enough data Two Way Audio & Video Not enough data Not enough data User Profiles Not enough data Not enough data Video Management Not enough data Not enough data Polls/Voting Not enough data Not enough data Event Management Not enough data Not enough data Brand Management Not enough data Not enough data HD Audio/Video Not enough data Not enough data Presentation Tools Not enough data Not enough data Communication Management Not enough data Not enough data Host Controls Not enough data Not enough data Show 14 feature categories with incomplete data Artificial Intelligence[Hide 37 FeaturesShow 37 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Tagging Not enough data Not enough data Natural Language Processing Not enough data Not enough data Data Extraction Not enough data Not enough data Multi-Language Not enough data Not enough data Predictive Analytics Not enough data Not enough data Drag & Drop Not enough data Not enough data Speech Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Data Storage Management Not enough data Not enough data Virtual Personal Assistant (VPA) Not enough data Not enough data AI Copilot Not enough data Not enough data Customer Segmentation Not enough data Not enough data Collaboration Tools Not enough data Not enough data Data Import/Export Not enough data Not enough data Generative AI Not enough data Not enough data For eCommerce Not enough data Not enough data Role-Based Permissions Not enough data Not enough data Customizable Branding Not enough data Not enough data Search/Filter Not enough data Not enough data Monitoring Not enough data Not enough data Document Management Not enough data Not enough data API Not enough data Not enough data Data Visualization Not enough data Not enough data Trend Analysis Not enough data Not enough data Machine Learning Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Performance Metrics Not enough data Not enough data Real-Time Data Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Mobile App Not enough data Not enough data Multiple Data Sources Not enough data Not enough data For Sales Teams/Organizations Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Activity Dashboard Not enough data Not enough data Chatbot Not enough data Not enough data Workflow Automation Not enough data Not enough data Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Call Reporting Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Call Whispering Not enough data Not enough data Callback Scheduling Not enough data Not enough data CRM Not enough data Not enough data Call Tagging Not enough data Not enough data Dashboard Not enough data Not enough data Call Recording Not enough data Not enough data Alerts/Escalation Not enough data Not enough data AI Copilot Not enough data Not enough data Call Transcription Not enough data Not enough data Queue Management Not enough data Not enough data Manual Dialer Not enough data Not enough data Call Tracking Not enough data Not enough data Auto-Dialer Not enough data Not enough data Call Monitoring Not enough data Not enough data Activity Tracking Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Contact Management Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Progressive Dialer Not enough data Not enough data Voice Recognition Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Monitoring Not enough data Not enough data IVR Not enough data Not enough data Call Logging Not enough data Not enough data Chatbot Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Outbound Call Center Not enough data Not enough data Interaction Tracking Not enough data Not enough data Voice Mail Not enough data Not enough data Call Routing Not enough data Not enough data Automated Responses Not enough data Not enough data API Not enough data Not enough data Call Transfer Not enough data Not enough data AI Summarization Not enough data Not enough data Call Center Management Not enough data Not enough data Inbound Call Center Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Chat/Messaging Not enough data Not enough data Predictive Dialer Not enough data Not enough data Blended Call Center Not enough data Not enough data Caller ID Not enough data Not enough data Generative AI Not enough data Not enough data Performance Management Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Call Scripting Not enough data Not enough data Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);) Not enough data Not enough data Additional Functionality Third-Party Integrations Not enough data Not enough data To-Do List Not enough data Not enough data @mentions Not enough data Not enough data Single Sign On Not enough data Not enough data File Management Not enough data Not enough data Activity Dashboard Not enough data Not enough data Drag & Drop Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Prioritization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Screen Sharing Not enough data Not enough data Content Management Not enough data Not enough data Brainstorming Not enough data Not enough data AI Copilot Not enough data Not enough data File Transfer Not enough data Not enough data Calendar Management Not enough data Not enough data Status Tracking Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Version Control Not enough data Not enough data Task Management Not enough data Not enough data Activity Tracking Not enough data Not enough data Real Time Editing Not enough data Not enough data Communication Management Not enough data Not enough data Chat/Messaging Not enough data Not enough data Tagging Not enough data Not enough data Generative AI Not enough data Not enough data Assignment Management Not enough data Not enough data Task Scheduling Not enough data Not enough data Project Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Workflow Management Not enough data Not enough data Secure Data Storage Not enough data Not enough data File Sharing Not enough data Not enough data Document Storage Not enough data Not enough data Task Progress Tracking Not enough data Not enough data Discussions/Forums Not enough data Not enough data Commenting/Notes Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Contact Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Progress Tracking Not enough data Not enough data Mobile Access Not enough data Not enough data API Not enough data Not enough data Document Management Not enough data Not enough data Customizable Branding Not enough data Not enough data AI Customer Support Agents[Hide 36 FeaturesShow 36 Features](javascript:void(0);) Not enough data Not enough data Dashboard Dashboard Not enough data Not enough data Speech Recognition Speech Recognition Not enough data Not enough data Compliance Management Compliance Management Not enough data Not enough data Autonomous Task Execution Autonomous Task Execution Not enough data Not enough data Sentiment Analysis Sentiment Analysis Not enough data Not enough data Data Security Data Security Not enough data Not enough data Third-Party Integration Third-Party Integration Not enough data Not enough data Human-in-the-loop (HITL) Human-in-the-loop (HITL) Not enough data Not enough data Agentic Task Execution Agentic Task Execution Not enough data Not enough data Natural Language Processing Natural Language Processing Not enough data Not enough data Conversational AI Conversational AI Not enough data Not enough data Performance Metrics Performance Metrics Not enough data Not enough data Interaction Tracking Interaction Tracking Not enough data Not enough data Knowledge Base Management Knowledge Base Management Not enough data Not enough data CRM Integration CRM Integration Not enough data Not enough data Inquiry Routing Inquiry Routing Not enough data Not enough data Contextual Guidance Contextual Guidance Not enough data Not enough data Communications Management Communications Management Not enough data Not enough data Proactive Chat Proactive Chat Not enough data Not enough data Ticket Management Ticket Management Not enough data Not enough data Customer Query Resolution - AI Customer Support Agents Automated Ticket Resolution Not enough data Not enough data Contextual Response Generation Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Knowledge Base Utilization Not enough data Not enough data Multilingual Support Not enough data Not enough data Customer Interaction Automation - AI Customer Support Agents Proactive Customer Outreach Not enough data Not enough data Feedback Collection Not enough data Not enough data Escalation Handling Not enough data Not enough data Workflow Optimization Not enough data Not enough data Automation Customer Interaction Automation Not enough data Not enough data Feedback Collection Not enough data Not enough data Document Processing Not enough data Not enough data Autonomy Independent Decision Making Not enough data Not enough data Adaptive Responses Not enough data Not enough data Task Execution Not enough data Not enough data Problem Solving Not enough data Not enough data Conversation Intelligence[Hide 48 FeaturesShow 48 Features](javascript:void(0);) Not enough data Not enough data Call Analytics Call Recording Not enough data Not enough data Machine Learning Not enough data Not enough data Call Analysis Not enough data Not enough data Lead Qualification Not enough data Not enough data Trend Analysis Not enough data Not enough data Real-Time Data Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Artificial Intelligence - Conversation Intelligence Customer Scoring Not enough data Not enough data Speech-to-Text Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Generative AI AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Agentic AI - Conversation Intelligence Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Forecasting Not enough data Not enough data Additional Functionality Performance Metrics Not enough data Not enough data Keyword Filtering Not enough data Not enough data Natural Language Processing Not enough data Not enough data For Contact Centers Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Call Tracking Not enough data Not enough data Alerts/Notifications Not enough data Not enough data AI Copilot Not enough data Not enough data Automatic Transcription Not enough data Not enough data Playbooks Not enough data Not enough data Employee Coaching Tools Not enough data Not enough data Text Mining Not enough data Not enough data Trend/Problem Indicators Not enough data Not enough data Notes Management Not enough data Not enough data Retention Tracking Not enough data Not enough data Feedback Management Not enough data Not enough data Recommendations Not enough data Not enough data Dashboard Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Compliance Tracking Not enough data Not enough data API Not enough data Not enough data Rules-Based Workflow Not enough data Not enough data Intent Recognition Not enough data Not enough data Tagging Not enough data Not enough data Collaboration Tools Not enough data Not enough data Prioritization Not enough data Not enough data Contact Center Quality Assurance[Hide 43 FeaturesShow 43 Features](javascript:void(0);) Not enough data Not enough data Quality Assurance Evaluation Not enough data Not enough data Calibration Not enough data Not enough data Reports Not enough data Not enough data Engagement Feedback Not enough data Not enough data Dashboards Not enough data Not enough data Training Not enough data Not enough data Activity Dashboard Not enough data Not enough data Performance Third-Party Integrations Not enough data Not enough data Compliance Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Call Routing Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Customer Journey Mapping Not enough data Not enough data Employee Coaching Tools Not enough data Not enough data Queue Management Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Call Monitoring Not enough data Not enough data Quality Management Not enough data Not enough data Customer Surveys Not enough data Not enough data Agent Interface Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Leaderboards Not enough data Not enough data Employee Reward Programs Not enough data Not enough data Workforce Management Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Customer Experience Management Not enough data Not enough data Predictive Dialer Not enough data Not enough data Video Conferencing Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data KPI Monitoring Not enough data Not enough data AI Copilot Not enough data Not enough data Feedback Management Not enough data Not enough data IVR Not enough data Not enough data Contact Management Not enough data Not enough data Multiple Scoring Models Not enough data Not enough data Real-Time Updates Not enough data Not enough data Interaction Tracking Not enough data Not enough data Call Recording Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Screen Recording Not enough data Not enough data Workflow Automation Not enough data Not enough data Conversational Support[Hide 10 FeaturesShow 10 Features](javascript:void(0);) Not enough data Not enough data Conversational Platform Personalization Not enough data Not enough data Omnichannel Not enough data Not enough data Contextual Engagement Not enough data Not enough data Proactive Engagement Not enough data Not enough data Support Automation Intelligent Routing Not enough data Not enough data Seamless Escalation Not enough data Not enough data Transcripts Not enough data Not enough data Self-Serve Support Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Customer Self-Service[Hide 17 FeaturesShow 17 Features](javascript:void(0);) Not enough data Not enough data Generative AI AI Text Summarization Not enough data Not enough data Self-Service Experience Knowledge Base Not enough data Not enough data Searchable Articles Not enough data Not enough data Community Forums Not enough data Not enough data Mobile Optimization Not enough data Not enough data Personalization Not enough data Not enough data Self-Service Platform Branding Not enough data Not enough data Automation Not enough data Not enough data Artificial Intelligence Not enough data Not enough data Integrations Not enough data Not enough data Agentic AI - Customer Self-Service Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Social Customer Service[Hide 14 FeaturesShow 14 Features](javascript:void(0);) Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data Process Mentions Not enough data Not enough data Tickets Not enough data Not enough data Macros Not enough data Not enough data Channels Email Not enough data Not enough data Social Not enough data Not enough data Live Chat Not enough data Not enough data Phone Not enough data Not enough data Text Not enough data Not enough data Insight Surveys Not enough data Not enough data Reporting Not enough data Not enough data Visitor Activity Not enough data Not enough data Help Desk Not enough data Not enough data Speech Analytics[Hide 75 FeaturesShow 75 Features](javascript:void(0);) Not enough data Not enough data Generative AI AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Live Chat Not enough data Not enough data Call Transfer Not enough data Not enough data Archiving & Retention Not enough data Not enough data Call Center Management Not enough data Not enough data Call Tagging Not enough data Not enough data Call List Management Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Queue Management Not enough data Not enough data Real-Time Data Not enough data Not enough data API Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data CRM Not enough data Not enough data Performance Metrics Not enough data Not enough data Automatic Call Distribution Not enough data Not enough data Activity Tracking Not enough data Not enough data IVR Not enough data Not enough data Event Triggered Actions Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Scheduled Recording Not enough data Not enough data Alerts/Notifications Not enough data Not enough data Call Monitoring Not enough data Not enough data File Transfer Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Reporting Not enough data Not enough data Call Transcription Not enough data Not enough data Campaign Management Not enough data Not enough data Call Disposition Not enough data Not enough data Computer Telephony Integration Not enough data Not enough data Contact Management Not enough data Not enough data Predictive Dialer Not enough data Not enough data Voice Mail Not enough data Not enough data Caller ID Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Call Routing Not enough data Not enough data Call Tracking Not enough data Not enough data Recording Not enough data Not enough data Auto-Dialer Not enough data Not enough data Chat/Messaging Not enough data Not enough data On-Demand Recording Not enough data Not enough data Customizable Reports Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Conferencing Not enough data Not enough data AI Copilot Not enough data Not enough data Interaction Tracking Not enough data Not enough data Predictive Analytics Not enough data Not enough data Visual Analytics Not enough data Not enough data Sales Trend Analysis Not enough data Not enough data Audio Capture Not enough data Not enough data Email Alerts Not enough data Not enough data Tagging Not enough data Not enough data Self-Service Search Not enough data Not enough data Natural Language Processing Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Automatic Transcription Not enough data Not enough data Multi-Channel Management Not enough data Not enough data Request Assignment Not enough data Not enough data Speech-to-Text Analysis Not enough data Not enough data Self Service Portal Not enough data Not enough data Performance Management Not enough data Not enough data Call Recording Not enough data Not enough data Search/Filter Not enough data Not enough data Sentiment Analysis Not enough data Not enough data Compliance Management Not enough data Not enough data Multi-Language Not enough data Not enough data HIPAA Compliant Not enough data Not enough data Data Security Not enough data Not enough data Call Scripting Not enough data Not enough data Customer Service Analytics Not enough data Not enough data Quality Assurance Not enough data Not enough data Customer Experience Management Not enough data Not enough data Communication Management Not enough data Not enough data Categorization/Grouping Not enough data Not enough data Language Detection Not enough data Not enough data Digital Customer Service Platforms[Hide 2 FeaturesShow 2 Features](javascript:void(0);) Not enough data Not enough data Generative AI AI Text Generation Not enough data Not enough data AI Text Summarization Not enough data Not enough data AI Voice Assistants[Hide 6 FeaturesShow 6 Features](javascript:void(0);) Not enough data Not enough data Voice Recognition - AI Voice Assistants Voice Recognition Not enough data Not enough data Speech Synthesis - AI Voice Assistants Speech Synthesis Not enough data Not enough data Customizable speech Not enough data Not enough data Multiple voice actions Not enough data Not enough data Security and privacy - AI Voice Assistants Encrypted communication Not enough data Not enough data Compatibility - AI Voice Assistants Cross platform compatibility Not enough data Not enough data Sales Coaching[Hide 50 FeaturesShow 50 Features](javascript:void(0);) Not enough data Not enough data Agentic AI - Sales Coaching Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Decision Making Not enough data Not enough data AI/Machine Learning Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Training Knowledge Base Not enough data Not enough data Coaching Materials Not enough data Not enough data Playbook Creation Not enough data Not enough data Video Record Not enough data Not enough data Feedback Review Not enough data Not enough data Scorecard Not enough data Not enough data Coaching Card Not enough data Not enough data Leaderboard Not enough data Not enough data Real-Time Updates Not enough data Not enough data Notifications Not enough data Not enough data Competition Not enough data Not enough data Generative AI AI Text Summarization Not enough data Not enough data Generative AI Not enough data Not enough data Additional Functionality Performance Metrics Not enough data Not enough data Feedback Management Not enough data Not enough data AI Copilot Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Mobile Access Not enough data Not enough data Collaboration Tools Not enough data Not enough data Gamification Not enough data Not enough data Automatic Transcription Not enough data Not enough data Call Recording Not enough data Not enough data Sales Reports Not enough data Not enough data Real-Time Analytics Not enough data Not enough data Commenting/Notes Not enough data Not enough data Built-in Course Authoring Not enough data Not enough data Learning Paths/Tracks Not enough data Not enough data Assessment Management Not enough data Not enough data Video Conferencing Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Call Monitoring Not enough data Not enough data Goal Setting/Tracking Not enough data Not enough data Workflow Management Not enough data Not enough data Learning Management Not enough data Not enough data Content Management Not enough data Not enough data Training Management Not enough data Not enough data Document Management Not enough data Not enough data Content Library Not enough data Not enough data Recommendations Not enough data Not enough data Activity Dashboard Not enough data Not enough data Call Tracking Not enough data Not enough data Performance Management Not enough data Not enough data Onboarding Not enough data Not enough data Search/Filter Not enough data Not enough data AI Agents[Hide 7 FeaturesShow 7 Features](javascript:void(0);) Not enough data Not enough data Agentic AI - AI Agents Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data User Insights Reviewers' Company Size [![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect")](https://www.g2.com/products/goto-connect/reviews) GoTo Connect Small-Business(50 or fewer emp.) 70.6% Mid-Market(51-1000 emp.) 24.7% Enterprise(\> 1000 emp.) 4.7% [![net2phone](https://images.g2crowd.com/uploads/product/hd_favicon/88a645e9bfb8ec9ed9fed0a02730215f/net2phone-g2.svg "net2phone")](https://www.g2.com/products/net2phone-g2/reviews) net2phone Small-Business(50 or fewer emp.) 79.9% Mid-Market(51-1000 emp.) 17.5% Enterprise(\> 1000 emp.) 2.6% Small-Business (50 or fewer emp.) 70.6% 79.9% Mid-Market (51-1000 emp.) 24.7% 17.5% Enterprise (\> 1000 emp.) 4.7% 2.6% Reviewers' Industry [![GoTo Connect](https://images.g2crowd.com/uploads/product/hd_favicon/00b3f9d992d71d88395014c459797575/goto-connect.svg "GoTo Connect")](https://www.g2.com/products/goto-connect/reviews) GoTo Connect Information Technology and Services 8.5% Hospital & Health Care 5.7% Financial Services 5.3% Insurance 5.2% Computer Software 4.2% Other 71.0% [![net2phone](https://images.g2crowd.com/uploads/product/hd_favicon/88a645e9bfb8ec9ed9fed0a02730215f/net2phone-g2.svg "net2phone")](https://www.g2.com/products/net2phone-g2/reviews) net2phone Construction 5.8% Information Technology and Services 5.8% Telecommunications 5.3% Hospital & Health Care 4.8% Retail 4.8% Other 73.5% FAQs ## GoTo Connect vs net2phone FAQs Generated using AI Last updated: August 15, 2026 ### What is the difference between GoTo Connect vs net2phone? GoTo Connect and net2phone are both highly rated VoIP providers for small businesses, but GoTo Connect stands out for ease of use and setup, while net2phone is noted for its CCaaS option and voicemail-to-email features. | [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) | [net2phone](https://www.g2.com/products/net2phone-g2/reviews) | | --- | --- | | 4.4/5 (1415 reviews) | 4.4/5 (192 reviews) | | Small-Business | Small-Business | | 8.7 | 8.4 | | 8.8 | 8.5 | | Ease of Use (128 all-time mentions) | Customer Service (3 all-time mentions) | ### How do the pricing models of GoTo Connect and net2phone compare? GoTo Connect and net2phone are rated at parity for value, with both products receiving strong satisfaction scores on price and cost-related dimensions. - **GoTo Connect:** Reviewers highlight the value of consolidating multiple communication tools into one platform, noting cost savings for small and mid-sized businesses. - **net2phone:** Reviewers frequently cite affordability and lower prices compared to competitors as a key benefit, with many mentioning cost efficiency as a primary reason for switching. - **Switching reasons:** Recent net2phone reviewers mention switching for lower costs and bundled features, while GoTo Connect reviewers cite unified communications and reduced overall spend. ### What are the best alternatives to GoTo Connect and net2phone? The top three alternatives to GoTo Connect and net2phone are RingEX, 8x8 Contact Center, and Nextiva. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) | 4.4/5 (1415 reviews) | Small-Business | Valued for consolidating communication tools | Ease of Use (128 all-time mentions) | | [net2phone](https://www.g2.com/products/net2phone-g2/reviews) | 4.4/5 (192 reviews) | Small-Business | Affordable, lower price than competitors | Customer Service (3 all-time mentions) | | [RingEX](https://www.g2.com/products/ringex/reviews) | 4.2/5 (1436 reviews) | Small-Business | — | — | | [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) | 4.1/5 (257 reviews) | Mid-Market | — | — | | [Nextiva](https://www.g2.com/products/nextiva/reviews) | 4.5/5 (3622 reviews) | Small-Business | — | — | ### Which VoIP Providers features should I prioritize when comparing GoTo Connect and net2phone? Buyers comparing GoTo Connect and net2phone should prioritize ease of use, ease of setup, integrations, customer support, and mobile capabilities. - **Ease of Use:** GoTo Connect scores 9.0 with 128 all-time mentions; net2phone scores 8.7 with 4 all-time mentions. - **Ease of Setup:** GoTo Connect scores 8.7; net2phone scores 8.4. - **Integrations:** GoTo Connect supports integrations with Microsoft Teams (recent reviews); net2phone integrates with Microsoft Teams (recent reviews). - **Customer Support:** GoTo Connect scores 8.8 with 46 all-time mentions; net2phone scores 8.5 with 3 all-time mentions. - **Mobile:** GoTo Connect has 27 all-time mentions for remote work and mobile; net2phone is cited for cross-platform use in recent reviews. ### What are the pros and cons of GoTo Connect vs net2phone? GoTo Connect's headline strength is ease of use, while net2phone's is affordability and customer service. - **GoTo Connect strengths:** Ease of use (128 all-time mentions), customer support (46), reliability (44), easy setup (40), features (34), user interface (34), efficiency (32), helpful (32), intuitive (31), user-friendly (30), remote work (27), communication efficiency (27). - **GoTo Connect trade-offs:** Call issues (30), interface could be more modern, integration depth and setup complexity for advanced needs, occasional app glitches. - **net2phone strengths:** Customer service (3 all-time mentions), affordability (2), helpful (2), business tools (1), calling features (1), cross-platform (1). - **net2phone trade-offs:** Connection issues (2), customer support (2), lack of intuitiveness (2), app instability (1), billing issues (1), onboarding and setup challenges, mobile app glitches. ### Is GoTo Connect or net2phone better for small businesses? GoTo Connect is the stronger fit for small businesses, with a higher volume of small-business reviewers and more positive sentiment on ease of use and setup. - **GoTo Connect:** Largest segment is Small-Business; reviewers consistently highlight ease of use, setup, and administration as key benefits for small teams. - **net2phone:** Largest segment is Small-Business; reviewers note affordability and customer service, but also mention onboarding and app stability challenges. ### Which VoIP Providers platform has better integrations? GoTo Connect and net2phone are at parity for integrations, with both supporting Microsoft Teams integration in recent reviews. - **GoTo Connect:** Integrates with Microsoft Teams, with recent reviewers citing this as a valuable feature. - **net2phone:** Integrates with Microsoft Teams, with recent reviewers noting its effectiveness for remote teams. ### How do GoTo Connect and net2phone compare on customer support? GoTo Connect and net2phone are rated at near-parity for Quality of Support, with GoTo Connect at 8.8 and net2phone at 8.5. - **GoTo Connect:** Reviewers mention prompt and helpful support, with 46 all-time mentions for customer support and 29 for customer service. - **net2phone:** Reviewers cite customer service and support as strengths in recent reviews, but also note inconsistent experiences and onboarding challenges. ### Which is easier to implement, GoTo Connect or net2phone? GoTo Connect and net2phone are rated at near-parity for Ease of Setup, with GoTo Connect at 8.7 and net2phone at 8.4. - **GoTo Connect:** Reviewers frequently describe setup as easy and straightforward, with 40 all-time mentions for easy setup and positive feedback on onboarding and administration. - **net2phone:** Reviewers note that setup can be easy, especially with onboarding specialists, but also mention onboarding and porting challenges in some cases. ### Which product has better Mobile? GoTo Connect is more frequently cited for its mobile capabilities, with 27 all-time mentions for remote work and mobile, while net2phone is noted for cross-platform use in recent reviews. - **GoTo Connect:** 27 all-time mentions for remote work and mobile, with reviewers highlighting the ability to stay connected via mobile app and manage calls on the go. - **net2phone:** Recent reviewers cite cross-platform use, including mobile and desktop apps, but also mention app instability and glitches. Alternatives **GoTo Connect Alternatives** ![8x8 Contact Center](https://images.g2crowd.com/uploads/product/hd_favicon/68620669986358e605a41e1bbdf0fcbf/8x8-contact-center.svg "8x8 Contact Center") [ 8x8 Contact Center ](/products/8x8-contact-center/reviews) ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") [ RingEX ](/products/ringex/reviews) ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva") [ Nextiva ](/products/nextiva/reviews) ![Aircall](https://images.g2crowd.com/uploads/product/hd_favicon/d88e64e138533d66704f0a6b3ed71f61/aircall.svg "Aircall") [ Aircall ](/products/aircall/reviews) **net2phone Alternatives** ![RingEX](https://images.g2crowd.com/uploads/product/hd_favicon/7fda7f2577052a09d5896be010850215/ringex.svg "RingEX") [ RingEX ](/products/ringex/reviews) ![Nextiva](https://images.g2crowd.com/uploads/product/hd_favicon/8e8f10a9c4c1782a6f3ce7d26d25a540/nextiva.svg "Nextiva") [ Nextiva ](/products/nextiva/reviews) ![Zoom Workplace](https://images.g2crowd.com/uploads/product/hd_favicon/c7b3378ce337ba60fdf54bb51ab3eebf/zoom-workplace.svg "Zoom Workplace") [ Zoom Workplace ](/products/zoom-workplace/reviews) ![Dialpad Connect](https://images.g2crowd.com/uploads/product/hd_favicon/75aefaf31a2ce598ed3fa66b29d6cfc8/dialpad-connect.svg "Dialpad Connect") [ Dialpad Connect ](/products/dialpad-connect/reviews)