--- title: net2phone Reviews meta_title: 'net2phone Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 192 reviews by the users' company size, role or industry to find out how net2phone works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 192 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # net2phone Reviews **Vendor:** net2phone **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.4/5.0 **Total Reviews:** 192 ## About net2phone net2phone is an AI-powered business communication solutions provider offering Unified Communications (UCaaS), contact center (CCaaS), AI agent, and performance coaching software for businesses focused on customer experience. Backed by 30+ years of expertise and trusted by 500,000+ users, net2phone helps businesses eliminate communication friction so every conversation drives retention and growth. Communication breaks down when channels are scattered, tools don't talk to each other, and information gets buried across platforms. net2phone solves this with a connected business VoIP and unified communications platform built for teams that can't afford dropped context or slow resolution times. Unite: Unified Communications unifies voice, messaging, video, and chat in a single place. Features include call and video recording with transcription, sentiment analysis on voice calls, automated action-item tracking, and AI-generated follow-up emails — reducing the tool-switching that slows teams down. uContact: Omnichannel Contact Center gives high-volume sales and support teams the automation, AI-driven routing, and real-time dashboards needed to deliver consistent omnichannel customer experiences at scale. Coach AI: Performance Intelligence analyzes 100% of voice, video, and text interactions, giving managers full visibility into team performance with sentiment analysis, call summaries, and targeted coaching recommendations by user or department. AI Agent: Intelligent Task Automation handles inquiries and completes workflows — answering questions, resolving support cases, scheduling, and managing returns — across phone and chat, with support for 30+ languages and seamless handoff to human agents. Every net2phone solution connects to the tools businesses already use, with a built-in drag-and-drop workflow builder that lets teams automate processes across the entire suite without writing code. Rather than just deploying software, net2phone provides expert guidance at every step — from workflow design to system integration to ongoing optimization, that guidance is backed by enterprise-grade security across every solution. All of this ensures unified communications and contact center technology actually deliver measurable retention and growth. ## net2phone Pros & Cons **What users like:** - Users appreciate the **ease of use** of net2phone, benefiting from its simple tracking and management features. (4 reviews) - Users praise Net2Phone for their **exceptional customer service** , highlighting prompt responses and eagerness to assist. (3 reviews) - Users commend the **responsive and helpful customer support** of Net2Phone, making their experience notably positive. (3 reviews) - Users highlight the **affordability** of net2phone, noting significant cost savings compared to competitors. (2 reviews) - Users appreciate the **responsive and helpful customer service** of net2phone, enhancing their overall experience and satisfaction. (2 reviews) - Business Tools (1 reviews) - Calling Features (1 reviews) - Cross-Platform (1 reviews) - Desktop Application (1 reviews) - Easy Implementation (1 reviews) **What users dislike:** - Users experience notable **connection issues** due to minimal integration support, affecting call functionality and usability. (2 reviews) - Users report **poor customer service** , receiving minimal support with integrations and lacking transparency in billing processes. (2 reviews) - Users criticize the **poor customer support** from net2phone, noting unresponsiveness and lack of effective assistance during issues. (2 reviews) - Users find the system to lack **intuitiveness** , making certain features harder to access and use effectively. (2 reviews) - Users express frustration with **long wait times** for support and poor handling of equipment setup and billing inquiries. (2 reviews) - Users face significant **phone issues** , experiencing navigation difficulties and constant communication failures with net2phone's equipment. (2 reviews) - Users experience **poor customer support** with net2phone, facing unresponsive service and unresolved issues during and after onboarding. (2 reviews) - Poor Quality (2 reviews) - App Instability (1 reviews) - Users face significant **billing issues** with net2phone, highlighted by poor support and unclear charges. (1 reviews) ## net2phone Discussions - [What is net2phone Canada used for?](https://www.g2.com/discussions/what-is-net2phone-canada-used-for) - 1 comment - [Is net2phone free?](https://www.g2.com/discussions/is-net2phone-free) - 2 comments - [Is net2phone reliable?](https://www.g2.com/discussions/is-net2phone-reliable) - 4 comments - [View net2phone pricing details and edition comparison](https://www.g2.com/products/net2phone-g2/reviews?page=7&source=search§ion=pricing&secure%5Bexpires_at%5D=2026-08-02+13%3A19%3A05+-0500&secure%5Bsession_id%5D=405b3cf1-cd89-4822-a0bc-aedf425f64c6&secure%5Btoken%5D=7873bc59bfa1e1f704756f8f8d85780267e6c520fe3532bf387bccec83e0bf54&format=llm_user) ## net2phone Integrations - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) ## net2phone Features **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Software Type** - Mobile - Browser Application - Desktop Application **Access** - Software Pairing - Browser Extension - Individual Download **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top net2phone Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,386 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,390 reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - 4.5/5.0 (53,551 reviews)