--- title: net2phone Reviews meta_title: 'net2phone Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 192 reviews by the users' company size, role or industry to find out how net2phone works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 192 scale: '5' date_modified: '2026-07-17' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # net2phone Reviews **Vendor:** net2phone **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.4/5.0 **Total Reviews:** 192 ## About net2phone net2phone is an AI-powered business communication solutions provider offering Unified Communications (UCaaS), contact center (CCaaS), AI agent, and performance coaching software for businesses focused on customer experience. Backed by 30+ years of expertise and trusted by 500,000+ users, net2phone helps businesses eliminate communication friction so every conversation drives retention and growth. Communication breaks down when channels are scattered, tools don't talk to each other, and information gets buried across platforms. net2phone solves this with a connected business VoIP and unified communications platform built for teams that can't afford dropped context or slow resolution times. Unite: Unified Communications unifies voice, messaging, video, and chat in a single place. Features include call and video recording with transcription, sentiment analysis on voice calls, automated action-item tracking, and AI-generated follow-up emails — reducing the tool-switching that slows teams down. uContact: Omnichannel Contact Center gives high-volume sales and support teams the automation, AI-driven routing, and real-time dashboards needed to deliver consistent omnichannel customer experiences at scale. Coach AI: Performance Intelligence analyzes 100% of voice, video, and text interactions, giving managers full visibility into team performance with sentiment analysis, call summaries, and targeted coaching recommendations by user or department. AI Agent: Intelligent Task Automation handles inquiries and completes workflows — answering questions, resolving support cases, scheduling, and managing returns — across phone and chat, with support for 30+ languages and seamless handoff to human agents. Every net2phone solution connects to the tools businesses already use, with a built-in drag-and-drop workflow builder that lets teams automate processes across the entire suite without writing code. Rather than just deploying software, net2phone provides expert guidance at every step — from workflow design to system integration to ongoing optimization, that guidance is backed by enterprise-grade security across every solution. All of this ensures unified communications and contact center technology actually deliver measurable retention and growth. ## net2phone Pros & Cons **What users like:** - Users appreciate the **ease of use** of net2phone, benefiting from its simple tracking and management features. (4 reviews) - Users praise Net2Phone for their **exceptional customer service** , highlighting prompt responses and eagerness to assist. (3 reviews) - Users commend the **responsive and helpful customer support** of Net2Phone, making their experience notably positive. (3 reviews) - Users highlight the **affordability** of net2phone, noting significant cost savings compared to competitors. (2 reviews) - Users appreciate the **responsive and helpful customer service** of net2phone, enhancing their overall experience and satisfaction. (2 reviews) - Business Tools (1 reviews) - Calling Features (1 reviews) - Cross-Platform (1 reviews) - Desktop Application (1 reviews) - Easy Implementation (1 reviews) **What users dislike:** - Users experience notable **connection issues** due to minimal integration support, affecting call functionality and usability. (2 reviews) - Users report **poor customer service** , receiving minimal support with integrations and lacking transparency in billing processes. (2 reviews) - Users criticize the **poor customer support** from net2phone, noting unresponsiveness and lack of effective assistance during issues. (2 reviews) - Users find the system to lack **intuitiveness** , making certain features harder to access and use effectively. (2 reviews) - Users express frustration with **long wait times** for support and poor handling of equipment setup and billing inquiries. (2 reviews) - Users face significant **phone issues** , experiencing navigation difficulties and constant communication failures with net2phone's equipment. (2 reviews) - Users experience **poor customer support** with net2phone, facing unresponsive service and unresolved issues during and after onboarding. (2 reviews) - Poor Quality (2 reviews) - App Instability (1 reviews) - Users face significant **billing issues** with net2phone, highlighted by poor support and unclear charges. (1 reviews) ## net2phone Reviews ### 1. Our company has used Net2Phone for years now and we are thrilled with the service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Events Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2022 **What do you like best about net2phone?** The pricing is great compared to previous companies and the customer service has been top notch. **What do you dislike about net2phone?** I have had no issues with Net2Phone to date. **What problems is net2phone solving and how is that benefiting you?** Ease of use if their system is important. Their portal is easy and straightforward to use for our employees. ### 2. Our service with Net2Phone has been excellent and the pricing is very competitive. **Rating:** 5.0/5.0 stars **Reviewed by:** Mary A. | Vice President, Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2022 **What do you like best about net2phone?** Our account representative is very responsive to any questions that we have. She helps to simplify the process of submitting a service request. **What do you dislike about net2phone?** Some of our employees are still adjusting to internet phones. **What problems is net2phone solving and how is that benefiting you?** Our cost for phones has decreased tremendously. ### 3. Net2phone is Fantastic for start ups, awesome pricing, great interface **Rating:** 5.0/5.0 stars **Reviewed by:** Irandis D. | Chief Technology Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** June 16, 2022 **What do you like best about net2phone?** I can user it in the browser, reliable, economic, easy to use, user friendly, it fulfills my needs of recording calls, ivr, and supervisory tools. It's great **What do you dislike about net2phone?** I can't live listen to calls, which limits my self from coaching my agents live. **What problems is net2phone solving and how is that benefiting you?** Call recording, I can now follow up closely on how my busibess is operating and where to work on with my customer service agents. ### 4. Easy to use, Rich in Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2023 **What do you like best about net2phone?** Forwarding to Cellphones when out of office **What do you dislike about net2phone?** I like the product in full. I have not ran into any issues this far **What problems is net2phone solving and how is that benefiting you?** Call Forwarding to technicians when on call or out of office ### 5. My Net2phone experience! **Rating:** 4.5/5.0 stars **Reviewed by:** Eric M. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about net2phone?** - I like that Net2Phone gives you all the features upfront for one low monthly price, and there's no paying more for features in the next tier package. - I like that the app is so easy to use - I like that you can record calls from the app -I like that the app is user friendly - I like the pricing **What do you dislike about net2phone?** That I was not able to log in to myYealink T54W from the web browser, using the phone IP address, and add my contacts. I had to type contacts in directly to the phone which is cumbersome. **What problems is net2phone solving and how is that benefiting you?** I am not solving any problems. I just like the ability to have a remote phone system. ### 6. Net2Phone has world class customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Keith S. | Chief Executive Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about net2phone?** I am brand new to the internet phone market. Companies I have worked for always took care of those needs. I am currently working with a company that has me wired into their office phone system. I had many choices on what system to use and did my research. Net2phone became my only choice when I narrowed those choices down. They have world-class customer service and functions. Their functions integrate well with my current CRM and email systems. I love seeing my messages on both the phone and in my email. The voice system is straightforward to use. They have many other functions that I can use as I integrate more business systems into my day-to-day operations. **What do you dislike about net2phone?** At this point, the only thing I need to learn is how to hook up my computer to the system. I am sure Net2Phone could help me with that. It is not as straight forward as the rest of the system. **What problems is net2phone solving and how is that benefiting you?** I never miss a call or take my phone with me when working in a real office. I am more productive with all aspects of my job. I can easily navigate my accounts with my CRM. ### 7. Great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Brittany H. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about net2phone?** Everyone at net2phones is always such a pleasure to deal with! There has never been a time where an issue wasn't resolved quickly and everyone is always so pleasant and super helpful. Makes my life much easier in the office! **What do you dislike about net2phone?** There hasn't been an issue in the 2 years I have been with my company so I can't say there is anything I dislike. The service and products are incredible compared to other companies I have dealt with over the years. **Recommendations to others considering net2phone:** net2phones is a great company and always follow through when you're in need of support. We never have outages or situations where our phones are down unless there is a power outage. I highly recommend them for any office! **What problems is net2phone solving and how is that benefiting you?** We don't have any current issues, but they recently helped set us up with direct phone lines which are working amazing! People in the office are really enjoying having them and the clients appreciate it too. ### 8. Devlivers service as promised and a bit more **Rating:** 5.0/5.0 stars **Reviewed by:** Rupam T. | Director, Enterprise Service Delivery, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about net2phone?** Availability of their service and, more importantly, their customer service team is fantastic. They ensure you worry about your day-to-day business and not about your communication needs. **What do you dislike about net2phone?** I do not have anything that I can list out here. Keep doing the great work, and we are happy to be your clients/partners **Recommendations to others considering net2phone:** If you are looking at refreshing your phone systems, I recommend you set up a time with one of their Support Managers for a demo. You won't regret it. **What problems is net2phone solving and how is that benefiting you?** We migrated from a traditional PBX based phone system with hard phones to Versature (now Net2Phone). We now have the flexibility of working from anywhere and still have the same features. We also can opt for hard-phones in addition to softphones. The dashboard made available to us provides a comprehensive view of our queues and productivity. ### 9. I love the net2phone platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Ken W. | Regional Marketing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2022 **What do you like best about net2phone?** Our firm has used the net2phone services for many years and we love the service, the support, and the flexibility of the program. I have and will continue to recommend this service to everyone who is looking for an outstanding VOIP phone solution. **What do you dislike about net2phone?** Perhaps the only downside is if your internet connection goes down so does your phone service but this is really a internet provider issue and not a net2phone issue. **What problems is net2phone solving and how is that benefiting you?** The service offers great flexibility for employees working from home. They have the ability to have a phone extension in their home office and in our regular office! **Official Response from Kristy Martin:** > Thanks for your review Ken! I'm glad we could help your team with work flexibility. ### 10. Great addition of flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Marie C. | Executive director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2022 **What do you like best about net2phone?** Being able to work from home and receive calls through our office number, transfer calls to colleagues that are also working from their own homes. I can insure the call went through which is a very practical feature. **What do you dislike about net2phone?** Wifi connectivity at times can prevent from being heard by the person on the other line. I have to go on my data at times but my work has accommodated our contract to give us a %75 refund to our phone bill. **Recommendations to others considering net2phone:** Take a webinar, contact the support team. They are really great in their training so you can be using this platform to it's full potential. **What problems is net2phone solving and how is that benefiting you?** Communication, connectivity, follow up on calls, add to the variety of ways we can be in communication with our partners and our team that allows keeping our personal numbers private. ### 11. Clarity and Never miss a call **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Import and Export | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2021 **What do you like best about net2phone?** We have 12 lines. Intercom Ana's calling is easy. Best thing is voice Clarity. Was not happy with previous company. Net2Phone delivers what they say. So many easy features online. Any changes to be done login and do it. No waiting for operator. Training well provided. Transfer calls so I never miss an Opportunity. **What do you dislike about net2phone?** No complaints, as of now. Love the network **What problems is net2phone solving and how is that benefiting you?** Hands free calling, intercom so everyone keeps their distance and more work is achieved. Works even when computer is off I can go on and on. Everyone in my office is happy now. ### 12. Great Customer Service, Easy to Use **Rating:** 5.0/5.0 stars **Reviewed by:** Afton M. | Executive Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2022 **What do you like best about net2phone?** I like the downloadable app, and also the internet site is very helpful and easy to use. **What do you dislike about net2phone?** The inability to stop people from spoofing our number. **Recommendations to others considering net2phone:** Net2Phone has wonderful customer service. Their product is easy to use, but if you need help they are there every time to walk you through it. **What problems is net2phone solving and how is that benefiting you?** The benefits are endless when it comes to running an executive office. It allows us to completely customize to each tenant, their phone needs. ### 13. Versatile Systems + Excellent Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Ehsan M. | Co-founder & COO, Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about net2phone?** From onboarding to periodic support or adding additional services, the team at Versature (now net2phone) was always right there to help us. The onboarding process felt personal and tailored which minimized problems down the line. Support services are responsive and proactive. And the team has been able to help us add new products despite short instructions from us as to what we were looking for. **What do you dislike about net2phone?** I just hope that as the company grows, they keep true to their genuine customer service-oriented approach, which has made them an invaluable partner to our businesses. **What problems is net2phone solving and how is that benefiting you?** The services we receive allow our companies to structure our telecommunications practices like multi-national businesses without the added overhead costs associated with those kinds of systems. ### 14. Good phone system for Small Business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2022 **What do you like best about net2phone?** Easy to set up, good technical support. Desktop and mobile apps. **What do you dislike about net2phone?** Cannot or unsure how to mark a VM as unread **What problems is net2phone solving and how is that benefiting you?** Expensive VOIP service, Net2Phone gave me great savings compared to my previous carrier. ### 15. N2P delivers! **Rating:** 4.5/5.0 stars **Reviewed by:** Kevin H. | Telecom Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2021 **What do you like best about net2phone?** Net2Phone has been a real pleasure to work with! From pre-sales to implementation to support, I've gotten fluid communication, prompt response, and competence, at every level. **What do you dislike about net2phone?** Honestly, I have no complaints. N2P has become my go-to and my clients are loving the product! **Recommendations to others considering net2phone:** I highly recommend N2P. They make the whole process easy for us in the field. **What problems is net2phone solving and how is that benefiting you?** I think the biggest benefit for my clients has been a top-notch experience at an affordable price point. ### 16. Extremely Easy, Feature Rich System **Rating:** 5.0/5.0 stars **Reviewed by:** Joseph D. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about net2phone?** Great customer support! Super easy admin console and fantastic call quality. **What do you dislike about net2phone?** Initially there was a lack of process upfront but that was resolved quickly. **Recommendations to others considering net2phone:** Easy to use and great customer support. **What problems is net2phone solving and how is that benefiting you?** One touch dialing from my computer helps me get through phone calls much quicker. I love the voicemail system as well. I feel connected to my office no matter where I'm at! ### 17. Implementation for small business is extremely lacking. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2022 **What do you like best about net2phone?** pricing is probably the best I can say when it comes to companies with just a few lines. i've heard install is best with 100+ line orders. **What do you dislike about net2phone?** Install is horrible. It's unorganized. Post sales leaves a lot to be desired. I still can't call from my app. **Recommendations to others considering net2phone:** get your install and post sales better **What problems is net2phone solving and how is that benefiting you?** Nothing outstanding ### 18. Burning 20 car pileup **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2022 **What do you like best about net2phone?** At least support is readily available by phone? **What do you dislike about net2phone?** You would be better off living with the broken phone lines than you would be calling support. Support regularly crashes my phone lines, and loses DiD's. **Recommendations to others considering net2phone:** DONT RUN FAR AWAY **What problems is net2phone solving and how is that benefiting you?** not having phones was the issue - none, moving away from net2phone ASAP ### 19. Best in the business SIP trunk resell model **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2022 **What do you like best about net2phone?** From quoting to onboarding, the teams at Net2Phone know their business. Always friendly and helpful. Pricing is very competitive, and for resale, their commissions can't be beaten. **What do you dislike about net2phone?** Porting times have been a little long at this time. I believe this to be across the entire industry, not just Net2Phone specific. If there is anything they can do to shorten the times, they have always tried. **What problems is net2phone solving and how is that benefiting you?** Small to medium business phone systems in the midwest are monopolized by a few large companies like Cox and AT&T, and Net2Phone helps level the playing field when dealing with quotes against companies like that. ### 20. First year experience **Rating:** 4.5/5.0 stars **Reviewed by:** Rosemary A. | Accounting and Purchasing Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2022 **What do you like best about net2phone?** First-hand assistance in resolving phone issues. Just email support and easy access to talk to someone. They also have a website to provide updated status. **What do you dislike about net2phone?** The polycom phones since they aren't to user friendly and net2phone does try the best to work with them. Need better phones industry around. **What problems is net2phone solving and how is that benefiting you?** Dropped calls and calls being identified correctly. They fixed the issue of the caller id and very hands on. ### 21. Works Great! **Rating:** 5.0/5.0 stars **Reviewed by:** Toni B. | Independent Living Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2022 **What do you like best about net2phone?** I love that I can use the service to make work calls from my computer or the app on my smartphone. **What do you dislike about net2phone?** I haven't encountered many problems with the service. **What problems is net2phone solving and how is that benefiting you?** I like that we can use the text feature for business purposes. **Official Response from Andreea Cojocariu:** > So glad you're enjoying our app, Toni! ### 22. net2phone Partner Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2022 **What do you like best about net2phone?** Ease of use and transparent pricing. Feature-rich platform. **What do you dislike about net2phone?** Nothing that I have found as of yet. Any issue that has come up has been addressed ASAP. **What problems is net2phone solving and how is that benefiting you?** They are currently rolling a partner update that will allow the partner logo to co-brand with their marketing material. ### 23. So easy to upgrade to the new technology **Rating:** 5.0/5.0 stars **Reviewed by:** Jules L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 01, 2022 **What do you like best about net2phone?** I recently changed providers and chose Net2Phone based on their reputation, available features and cost. Now that I am using their service, I am one of their best advocates. Great support too. **What do you dislike about net2phone?** I am sorry that I did not move my account to them earlier. There is nothing to dislike. **What problems is net2phone solving and how is that benefiting you?** No problems and the ease of dialing, the analytics and being able to call international numbers at no cost is a benefit. ### 24. Net 2 phone has a couple of kinks but has changed the way we work from home in a positive way **Rating:** 3.5/5.0 stars **Reviewed by:** Michelle Z. | Independent Living Specialist II, Small-Business (50 or fewer emp.) **Reviewed Date:** January 25, 2022 **What do you like best about net2phone?** Ease of use and ability to login using google account **What do you dislike about net2phone?** unstable internet that often drops calls **What problems is net2phone solving and how is that benefiting you?** working from home and not having to drag a desk phone back and forth with me ### 25. Personal support from real humans **Rating:** 5.0/5.0 stars **Reviewed by:** Chris P. | IT Support Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** May 10, 2021 **What do you like best about net2phone?** 1. We've always been able to talk to real humans about our needs. 2. I've felt consistently that net2phone/Versature believes me when I set out our organizations priorities. They aren't trying to upsell me constantly, they're really trying to get me the best solution. **What do you dislike about net2phone?** The worst thing is their office hours are all EST. So if I have any problems after mid-afternoon PST, I've got to wait until tomorrow to speak with someone. Their interface is occasionally unintuitive. You can figure it out if you're patient, but those who aren't inclined to waiting for mouseover tooltips might be a bit frustrated. **Recommendations to others considering net2phone:** The feature-set is exactly what we needed. In fact, we're not even able to make use of every part of the net2phone offering since we have no current use for things like hunt groups. **What problems is net2phone solving and how is that benefiting you?** We're solving our issues of intra-office connectivity. Their voicemail-to-text feature is a lifesaver for our admin department. Another thing is that as a church, we regularly interface with members of our community who need confidentiality—we need it in both directions. Our staff occasionally need to have their personal information protected, and having net2phone's VOIP solution lets us do that very handily. They worked with us over a couple of weeks of negotiations to get a Virtual PBX system installed at a competitive rate. We've also got several users on mobile "soft-extensions" that work much better with their workflow. ### 26. low quality of service, no customer service **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 06, 2021 **What do you like best about net2phone?** Nothing likable. Paying this company is like wasting time and money. **What do you dislike about net2phone?** A lot of technical issues, lack of technical support team knowledge, unable to fix the technical problems, Even if you scelate technical issue and bring the problems to management level attention they do not care, nobody cares about technical issues **Recommendations to others considering net2phone:** Never waste your time and money to get service from Net2Phone. They never care about any technical issues. I told them on the phone and by email that I'm doing TV and Radio advertising and I need technical problems get resolved as soon as possible. Still, after many times following and calling them, they did fix anything, and I lost a lot of money because when the advertising was running on TV and Radio, we were not communicating with the callers well due to Net2phone technical issues. So be aware of Net2phone I would say their service is nothing more than SCAM. Never listen to their sales representatives that promoting this company because they also overpromise. **What problems is net2phone solving and how is that benefiting you?** Basically nothing. all problem remaind unresolved, ### 27. The customer support from Net2Phone is incredible **Rating:** 5.0/5.0 stars **Reviewed by:** Matthew K. | Technology Broker, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2022 **What do you like best about net2phone?** From installation to operations support, we have been shocked at how excellent their customer support has been. **What do you dislike about net2phone?** The option to download the application on the computers would be a nice option. **Recommendations to others considering net2phone:** It is a fantastic product with phenomenal customer support. **What problems is net2phone solving and how is that benefiting you?** We need to make instant, real-time changes as the business requires it. Ne2Phone makes administration a breeze. **Official Response from Andreea Cojocariu:** > We're biased, but our Customer Success team is the best! Glad you find them useful! ### 28. Smartest move we've made! **Rating:** 4.5/5.0 stars **Reviewed by:** James R. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2021 **What do you like best about net2phone?** With a great mobile app, customizable features, and a simple interface that lets our employees easily set up their own options, it's one of the smartest business decisions we've made in years. We save a lot of money and have simplified our complex phone system. Not that we've needed it much, but customer service is attentive and questions are resolved quickly. **What do you dislike about net2phone?** The only issue we've run into is getting our payments made through the web portal, but again customer service has been stellar! **What problems is net2phone solving and how is that benefiting you?** We save a lot of money for the same features and better service than we had before. ### 29. Great Help Desk Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Todd A. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** June 23, 2021 **What do you like best about net2phone?** Net2phone allowed me to rollout a virtual Phone system to my client services team during our offsite Covid experience. Josh at their Helpdesk was efficient, knowledgeable and professional **What do you dislike about net2phone?** I had no issues, Of course I wish I had this solution in place as a just in case measure **Recommendations to others considering net2phone:** I recommend Net2phone as the were knowledgeable, professional and fairly priced . **What problems is net2phone solving and how is that benefiting you?** Offsite seamless phone connectivity ### 30. Great alternative to Verizon or Comcast **Rating:** 4.5/5.0 stars **Reviewed by:** Mari D. | D, Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2021 **What do you like best about net2phone?** Flawless answering and voicemail system. An upgrade from our old Verizon system. Very professional yet easy to use and modify as needed. **What do you dislike about net2phone?** The only thing I don't like is that I waited so long to switch to Net2phone. **Recommendations to others considering net2phone:** Be as specific as possible during setup so your phones arrive preprogrammed to best suit your purpose. We love the fact that we could make use of the automated system to control whose phones ring when a call comes in. It is so much more productive to not be disturbed by a constantly ringing phone. **What problems is net2phone solving and how is that benefiting you?** Previously had no way to customize which phones rang when. Now the answering system controls who/when is notified of calls. ### 31. Net2phone offers Great Service and Communication **Rating:** 4.0/5.0 stars **Reviewed by:** Carl C. | Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2022 **What do you like best about net2phone?** They are friendly and helpful and would assist you when needed. **What do you dislike about net2phone?** I can't think of much but it happened during certain time no one picks up the phone. **What problems is net2phone solving and how is that benefiting you?** I don't have any issues with net2phone, however is something surely comes up a phone call with customer should have everything sorted. **Official Response from Kristy Martin:** > Thanks Carl! I'm happy our team is always able to help. ### 32. CFT Net2Phone Review **Rating:** 5.0/5.0 stars **Reviewed by:** Jason C. | Sales manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 18, 2021 **What do you like best about net2phone?** The ability to change the direction of the phones and the queues very quickly **What do you dislike about net2phone?** Slow turn around time for adding new users and phone numbers **What problems is net2phone solving and how is that benefiting you?** The ability to listen to recordings from any devise or anywhere is very helpful ### 33. Great Customer Service! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2021 **What do you like best about net2phone?** They are always available and very happy to help with any of my questions. Calls are always answered promptly. **What do you dislike about net2phone?** There have been a few times that our calls did not show up to be able to attach to our broker system, however problem was rectified quickly. **What problems is net2phone solving and how is that benefiting you?** Being able to organize the brokers nd review phone calls is very helpful. Reports are clear and easy to read. **Official Response from Kristy Martin:** > Thank you for your review! ### 34. Solid service, great customer service **Rating:** 5.0/5.0 stars **Reviewed by:** bruce s. | P, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2022 **What do you like best about net2phone?** When the rare problem popped up Net2Phone was great in solving the issue **What do you dislike about net2phone?** somewhat dependent on good internet service to the building **What problems is net2phone solving and how is that benefiting you?** More reliable equipment ### 35. Excellent Services **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about net2phone?** The phone system is easy to use and move around the office. When I need to work from home, I can use the web functions or just bring a phone home. **What do you dislike about net2phone?** Making changes to the autoattendants can be tricky. **What problems is net2phone solving and how is that benefiting you?** Currently no issues with our services. Cost savings over traditional phone lines are huge. ### 36. Great Customer Service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2021 **What do you like best about net2phone?** Net2Phone customer service is one of the best services I have experienced. Onboarding was easy and efficient. **What do you dislike about net2phone?** The thing that I like least is that many of my clients don't have this so conference calls are not automatic. **What problems is net2phone solving and how is that benefiting you?** I needed one of the telephone numbers changed, and it was done quickly. ### 37. Great Partnership **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** February 15, 2022 **What do you like best about net2phone?** We've worked with Net2phone (previously Versature) as a partner/reseller/user for a few years now. We've always had great interactions with them. **What do you dislike about net2phone?** The admin interface isn't all that intuititive sometimes. **What problems is net2phone solving and how is that benefiting you?** It's a great "work from anywhere" phone system for us. ### 38. Great service, great people **Rating:** 5.0/5.0 stars **Reviewed by:** Scott S. | C, Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2021 **What do you like best about net2phone?** The upside of N2P is their great service **What do you dislike about net2phone?** UCaaS platform doesn't have collab feat. **What problems is net2phone solving and how is that benefiting you?** Good UCaaS for a company with basic to medium advanced needs. Also SIP trunks and I like that they understand SIP is complicated and they are there to help when interfacing with a phone system. ### 39. Excellent Service! Very easy to work with! **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle G. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2021 **What do you like best about net2phone?** Very personable, customer service is very easy to talk to, they can explain technical information to non-technical people. **What do you dislike about net2phone?** As it is VOIP, connectivity drops quite often; however, it is never down for long, the technicians typically have the issue resolved very quickly. **What problems is net2phone solving and how is that benefiting you?** As we are living in a remote world net2phone Canada makes it easy for us to connect from all over Ontario, between the app and the ability to update our voicemails and information on Sonar, the transition could not have been made smoother. **Official Response from Kristy Martin:** > Hi Michelle, Thank you so much for the review! We are happy to hear we have helped your business work remotely! ### 40. IP Phones **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2021 **What do you like best about net2phone?** Zero. Continual outages and just to change the time and/ or date requires a call to support. **What do you dislike about net2phone?** The continual outages and having to contact support to fix. Also, the support group tries as hard as they can, but the support call usually is several hours. **What problems is net2phone solving and how is that benefiting you?** ????????????????????????????????????????? ### 41. Great VOIP option for any business! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Legal Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 28, 2021 **What do you like best about net2phone?** I like the online Receptionist Console and the call history. **What do you dislike about net2phone?** Intermittent connection issues and sound quality **Recommendations to others considering net2phone:** The Receptionist Console makes transferring, calling, and handling calls easy and efficient. **What problems is net2phone solving and how is that benefiting you?** It is helping to keep all of our staff connected and facilitate communication. The benefit of being able to track calls and easily transfer helps with overall efficiency. ### 42. Great **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Small-Business (50 or fewer emp.) **Reviewed Date:** August 12, 2021 **What do you like best about net2phone?** Product Offerings, Pricing, and Technology **What do you dislike about net2phone?** Invoicing. Customer service response time **What problems is net2phone solving and how is that benefiting you?** Integrated voice solution for our multiple users ### 43. QUICK REPLY **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Building Materials | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2021 **What do you like best about net2phone?** I like the equipment and caller indentification **What do you dislike about net2phone?** Internet phones are off line when internet goes out. Plus our power goes out a lot too **What problems is net2phone solving and how is that benefiting you?** voicemail and caller information ### 44. The convenience of having all the different features that Net2Phone has to offer on a browser **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2021 **What do you like best about net2phone?** I like the block caller feature the most. **What do you dislike about net2phone?** I would prefer if the call feature was improved upon. **Recommendations to others considering net2phone:** Will make your life easier **What problems is net2phone solving and how is that benefiting you?** Makes transferring phones very easy. ### 45. I highly recommend Net2Phone **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** October 06, 2021 **What do you like best about net2phone?** Fast responses to obtain quick resolutions. **What do you dislike about net2phone?** Services on the Broadvoice network have some limitations. **What problems is net2phone solving and how is that benefiting you?** For a Commonwealth Garage Door, inbound calls are configured to ring directly to (804) 920-9677 from both Google and Call Rail. Both should have a whisper indicating from where the calls are being transmitted. Unfortunately, this is not currently working since (804) 920-9677 has been ported to Net2Phone. ### 46. EFFICIENT AND PROFESSIONAL **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2021 **What do you like best about net2phone?** It made the transition of working from home seamless. The ability to be able to use our cell phones and not have to take the physical phone with us back and forth to and from the office is a huge plus! **What do you dislike about net2phone?** To be completely honest, I do not have an example of anything that could be improved at this time. **What problems is net2phone solving and how is that benefiting you?** The overall ease of working from home with our cell phones. The reports that can be run is helpful as well. The reports are a good tool to be able to keep track if someone is "bogged" down with calls versus someone else that may not be quite as busy and therefore adjusting our work flow accordingly. ### 47. Good experience so far! **Rating:** 5.0/5.0 stars **Reviewed by:** Jared W. | M, Small-Business (50 or fewer emp.) **Reviewed Date:** August 17, 2021 **What do you like best about net2phone?** Good support and follow through, we have experienced a good level of attention and care. **What do you dislike about net2phone?** Nothing yet. So far its been a good service all around. **What problems is net2phone solving and how is that benefiting you?** We are now able to do Global calling with clear audio, transfer calls between devices easily, cloud phone is enabled now. ### 48. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2021 **What do you like best about net2phone?** Very knowledgeable in helping if we ever had issue's **What do you dislike about net2phone?** nothing hardly ever have issues and if we do they help right away **Recommendations to others considering net2phone:** very user friendly, affordable **What problems is net2phone solving and how is that benefiting you?** it was the setting up and voice message they helped us with ### 49. Easy to use and great customer service! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Relations and Communications | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2020 **What do you like best about net2phone?** Love how user friendly the system is for managing all users of a company. **What do you dislike about net2phone?** The conference calling features could be a little better. **What problems is net2phone solving and how is that benefiting you?** Thanks to Versature having a remote option, our staff is able to use their extensions from home through their computers/mobile app ### 50. Easy and Reliable System **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 15, 2021 **What do you like best about net2phone?** -easy to use when making/accepting calls and also transferring calls or calling extensions internally. -option to access via App or SONAR phone remotely -voicemail recording option to be forwarded to email address **What do you dislike about net2phone?** - the only downside is it's fully reliable on WiFi, so when our Company looses internet connection (or Power), we loose the phone system at the same time. Fortunately it's not an issue we see often **Recommendations to others considering net2phone:** With so many companies having employees working from phone nowadays, Versature offers easy log in access from any WiFi connection with the option of an App or SONAR Phone, allowing employees to maintain their same reachable number and extension, from the comfort of their own home. **What problems is net2phone solving and how is that benefiting you?** -easy accessibility to a phone system for all our employees, an the benefit of being able to access the same line remotely, so employees who are temporarily working from home can maintain consistency with using their same direct line. ## net2phone Discussions - [What is net2phone Canada used for?](https://www.g2.com/discussions/what-is-net2phone-canada-used-for) - 1 comment - [Is net2phone free?](https://www.g2.com/discussions/is-net2phone-free) - 2 comments - [Is net2phone reliable?](https://www.g2.com/discussions/is-net2phone-reliable) - 4 comments - [View net2phone pricing details and edition comparison](https://www.g2.com/products/net2phone-g2/reviews?page=3&source=search§ion=pricing&secure%5Bexpires_at%5D=2026-08-03+09%3A06%3A25+-0500&secure%5Bsession_id%5D=13a06843-feba-41c6-a29b-85168092e343&secure%5Btoken%5D=dc89f6e25ab42b6337ae400b313f709223cc01acbd2cb4e9ccbf5779c5c779b0&format=llm_user) ## net2phone Integrations - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) ## net2phone Features **Collaboration Tools** - Screen Sharing - Presentations - Whiteboarding - Live Chat - Hand Raising **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Meeting Coordination** - Scheduling - Recording - Participant Permissions - One-Click Join **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Software Type** - Mobile - Browser Application - Desktop Application **Access** - Software Pairing - Browser Extension - Individual Download **Agentic AI - Video Conferencing** - Autonomous Task Execution - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top net2phone Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,386 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,390 reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - 4.5/5.0 (53,551 reviews)