--- title: MyAlice Reviews meta_title: 'MyAlice Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 28 reviews by the users' company size, role or industry to find out how MyAlice works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 28 scale: '5' date_modified: '2026-08-07' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # MyAlice Reviews **Vendor:** Alice Labs Pte. Ltd. **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.5/5.0 **Total Reviews:** 28 ## About MyAlice The all-in-one customer communication tool for socially active Shopify and WooCommerce brands. Social is the new e-commerce. Customers now treat your brand like a human and want to chat with you on multiple channels. So, we created the modern way to sell and support on support media with conversations. Unlock social commerce for your e-commerce brand in five easy steps to grow your business, build genuine customer relationships, and spend less time on closing orders. 1. Support and sell from one inbox Like you, we also hate switching between countless social apps, websites, and stores. So, manage all your social channels, live chat, and e-commerce orders from one shared inbox. 2. Manage your e-commerce orders View and search your inventory, create or update orders, share product images, view customer details — all without leaving your inbox. 3. Save time and resources on support Deploy no-code chatbots in minutes to save hours on support, auto-respond to common queries, and automate conversations in multiple languages. 4. Collaborate with your teammates Get a full-fledged ticketing tool to assign automatically, reassign members, create canned responses, add tags, and leave notes to support customers the shared way. 5. Take better decisions without even trying = Generate automatic reports on users, sales, agent efficiency, and customer ratings to take better decisions for your team. TLDR: MyAlice brings everything an e-commerce business needs — social media channels, live chat, chatbot, store inventory, payment gateway, a mobile app — all under one platform so that you can sell and support on the go. Anytime. Anywhere. Integrates with your WooCommerce or Shopify store, website, mobile app, and popular social channels like Facebook, Messenger, Instagram, WhatsApp, Viber, Telegram, and Line. Sign up for a free account today or get migration assistance to switch from Gorgias, Delightchat, Richpanel, eDesk, Freshdesk. ## MyAlice Reviews ### 1. Looks good.. so far **Rating:** 3.5/5.0 stars **Reviewed by:** Ted E. | O, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2022 **What do you like best about MyAlice?** MyAlice.ai is a great tool that helps you with your ecommerce customer support. Straightforward and is easy to setup. I recommend MyAlice.ai to anyone running an online retail business. **What do you dislike about MyAlice?** There is currently no option to submit a simple email or ticket explaining my problem to the MyAlice team. The options are booking a call with their team or searching the Knowledge base. I don't always want to talk to support, so an option of sending an email which could be answered in 24 hours (or less) or raising a support ticket should be available. WhatsApp Integration is currently available at a high price (sign on of 300 dollars followed by a monthly fee). The team has given us a roadmap and assured us that this will be rectified by april 2022. **What problems is MyAlice solving and how is that benefiting you?** I currently tested it to my woocommerce store and the part where I can see the order history of the customer and add products for upsell and other purpose works on the revenue side. ### 2. Omnichannel support for mystore **Rating:** 4.0/5.0 stars **Reviewed by:** Cluevest A. | B, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2022 **What do you like best about MyAlice?** MyAlice is a good customer support tool, and I like it how easy it is to talk with customers. I like the omnichannel support and can connect my all major social media channels like Whatsapp, FB messenger, Instagram, telegram and also can chat my website visitors. The fun part is, can see the customers' orders right inside the dashboard and can I can handle their queries faster. I can also create new orders and can send payment links right from the dashboard to the customers. It saves a lot of time and makes the process simple and faster. **What do you dislike about MyAlice?** MyAlice is a great tool, but I would like to see more integrations with other e-commerce platforms. Some of the main e-commerce platforms like Bigcommerce and Ecwid are already in their roadmap, and I hope they will continue to add more integrations. I would also like to have a wechat integration, so I can chat with customers who use wechat. Overall it is a great tool, and I am enjoying my experience with the tool. **What problems is MyAlice solving and how is that benefiting you?** MyAlice is helping me to process my support tickets faster, and I am saving a ton of time which I am utilizing to improve my other business processes. Every minute counts in today's world, and it is a great win. By saving time and utilizing it effectively I am more productive and increasing my business performance. ### 3. Clean and Neat UI but... **Rating:** 3.5/5.0 stars **Reviewed by:** Hermes L. | Salesperson, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2022 **What do you like best about MyAlice?** I love the clean and neat interface of MyAlice. You can find what you are looking for very easily. The system responses are very quick and very customizable. Integrations are also very easy, just like a plug and use solution for the integration part. **What do you dislike about MyAlice?** But... For setting up the chat flows or sequences, you need to spend some good time on it. Honestly, I'd like to have some generic flows built-in and just need to modify a bit then ready to go. From what I have learned so far, I need to build up everything on my own. Hope to see some short tutorial videos inside the chat builder. **What problems is MyAlice solving and how is that benefiting you?** Chat bot or agency is a must-have for almost every single site, especially for E-commerce. It can increase sales and improve engagement with customers. MyAlice helps me closes more deals. ### 4. Best chat platform for E-Commerce **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2022 **What do you like best about MyAlice?** MyAlice is a good system that can be used to manage multiple modes of communication in a single dashboard, Manage access to the team members with the dashboard. Having the integrations like WhatsApp, Mobile App Plugin, Messenger and Instagram Chat give full control over the shop **What do you dislike about MyAlice?** Currently, it is suitable only for the WooCommerece and Shopify customers but they have promised for the Magneto and Big Commerce and it is slow. **What problems is MyAlice solving and how is that benefiting you?** To build an omnichannel support for the my e-commerce platform ### 5. Not bad but also a fresh start **Rating:** 3.5/5.0 stars **Reviewed by:** David K. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2022 **What do you like best about MyAlice?** They pull out all order history for each customer so there is no need to look up into Shopify which is so handy.... You are also able to manage more incoming messages from your customers from different sales channels which is great too. But...Described below. **What do you dislike about MyAlice?** They are missing email. This is just a must-have feature as most of the incoming support queries are coming from email. Also, you are not able to manage more Shopify stores from 1 admin. There are a lot of agencies, business owners who handle more than 1 store. So logging in into multiple accounts is just taking too long... **Recommendations to others considering MyAlice:** Wait a bit longer until it will be a bit more mature tool. **What problems is MyAlice solving and how is that benefiting you?** We tried My Alice and it could be a useful app but they have to work out the bugs we mentioned to them. UX and UI is well designed, easy to use even for non-tech people. Once they release email inbox and fix the bugs and errors we are happy to use it again. ### 6. Don't miss this if you run a Shopify store **Rating:** 4.0/5.0 stars **Reviewed by:** Duy N. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2022 **What do you like best about MyAlice?** Decent help help desk tools are hard to come by. A Helpdesk tool for Shopify is even rarer. MyAlice Came out of the gate as the more mature solution of the punch, providing a mobile app which makes it really convenient to answer Customer queries on the go. Put that together with email support which is supposed to come later this year, you have yourself a near complete solution. **What do you dislike about MyAlice?** The monthly active limits may seem low, but it makes sense for running a small number of brands. **What problems is MyAlice solving and how is that benefiting you?** Having a good helpdesk tool for Shopify thay doesn't break the bank. Also one that has a good mobile app too! It's mind-boggling how many tools don't have a mobile app ### 7. Tawk.to Alternative but Ecommerce Focused + Chatbot **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Transportation/Trucking/Railroad | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2022 **What do you like best about MyAlice?** MyAlice helps me manage my orders, respond to customer inquiries, and personalize conversations with my customers. I love using MyAlice for two reasons. One, it provides a centralized platform for my ecommerce needs. Two, the customer service is great. The reps are super helpful and knowledgeable and they always get back to me in a timely manner. I love the way the platform is set up. It is very easy to navigate and I love that I am able to set up my own customer service monitoring tools. **What do you dislike about MyAlice?** I tried integrating myalice with my Brizy cloud website but I can't seem to get it working. I would love to also see a template for sequence/workflows to make it easier for users to setup depending on their usecase. **What problems is MyAlice solving and how is that benefiting you?** MyAlice is affordable and has a lot of great integrations that help me manage my orders and conversations across multiple channels. I am able to connect with my customers better than ever before and I love that I am able to keep my team informed of every interaction that I am having with them. ### 8. A good software with a lot of potential **Rating:** 4.0/5.0 stars **Reviewed by:** Hansil M. | Entrepreneur, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2022 **What do you like best about MyAlice?** The user interface and the features to support multiple platforms at one place **What do you dislike about MyAlice?** Need more deep integrations for it to become a good product **What problems is MyAlice solving and how is that benefiting you?** Support through multiple platforms ## MyAlice Discussions - [how can i use webhook like (zapier, pabbly) with myalice ?](https://www.g2.com/discussions/how-can-i-use-webhook-like-zapier-pabbly-with-myalice) - 1 comment, 1 upvote - [View MyAlice pricing details and edition comparison](https://www.g2.com/products/myalice/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+03%3A22%3A59+-0500&secure%5Bsession_id%5D=6d068479-43aa-4d22-9683-5e6225cfd16c&secure%5Btoken%5D=0f759b8b30598adf60e58e409dcde85a9e022a27b3feab519de7b49d0c56d8a3&format=llm_user) ## MyAlice Features **Visitor Behavior** - Monitoring - Targeting - Guided Selling **Channels** - Multi-Channel Coverage - Open Listening - Physical Media **Content** - Types - Migration - Publishing - UGC **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Generative AI **Generative AI** - AI Text Generation - AI Text Summarization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing - Real-Time Notifications - Real-time Consumer-facing Chat **Process** - Mentions - Tickets - Macros **Templates** - Library - Customization - Optimization **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance - Batch Communications - Multi-Channel Communication - On-Demand Communications - Interactive Content **Engagement** - Live Streaming - Omnichannel - Personalization - Conversational Commerce - Moderation ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Channels** - Email - Social - Live Chat - Phone - Text **Personalization** - Recommendation - Content - Cart Abandonment - Search - Personalization Engine - Product Recommendations - A/B Testing - Personalized Messaging **Social Shopping** - Promotions - Shoppable Media - AR/VR - Social Store **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **Additional Functionality** - Real-Time Analytics - Email Management - API - Single Sign On - Search/Filter - Collaboration Tools - Third-Party Integrations - Activity Dashboard - Canned Responses - Surveys & Feedback - Reporting/Analytics - Transfers/Routing - Geotargeting - Interaction Tracking - CRM - Transcripts/Chat History - Document Storage - Screen Sharing - Contact Management - Autoresponders - Multi-Channel Communication - Mobile Access - AI Copilot - Offline Form - Real-Time Monitoring - Support Ticket Management - File Sharing **Additional Functionality** - Chat/Messaging - Customer Database - Customizable Branding - Call Recording - Autoresponders - IVR - Email Management - Template Management - SMS Messaging - Surveys & Feedback - Content Management - Knowledge Base Management - Compliance Management - Multi-Language - Interaction Tracking - Third-Party Integrations - Social Media Integration - Workflow Management - Customer History - Activity Dashboard - AI Copilot - Video Support - CRM - Inbox Management - API - Alerts/Notifications - Feedback Management - Reporting & Statistics - Collaboration Tools - Activity Tracking **Insight** - Surveys - Reporting - Visitor Activity - Help Desk **Multichannel** - Web - Email - Mobile **Analytics** - Product Insights - Social Listening - Campaigns **Administration ** - Marketing Campaigns - Reports & Analytics - User Data - Integrations **Agentic AI - E-Commerce Personalization** - Natural Language Interaction - Proactive Assistance ## Top MyAlice Alternatives - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews) - [Wati](https://www.g2.com/products/wati/reviews) - 4.6/5.0 (483 reviews) - [Tidio](https://www.g2.com/products/tidio/reviews) - 4.6/5.0 (1,893 reviews)