Medallia Alternatives & Competitors
(85)4.5 out of 5
Looking for alternatives to Medallia? Tons of people want Experience Management Software. What's difficult is finding out whether or not the software you choose is right for you. Qualtrics Customer Experience, Confirmit, Wootric Customer Experience, and AskNicely are the most popular alternatives and competitors to Medallia.
Top Alternatives to Medallia
- Qualtrics Customer Experience
- Confirmit
- Wootric Customer Experience
- AskNicely
- Birdeye
- NICE Satmetrix
- InMoment
- Gainsight
- Qualtrics Customer ExperienceOptimized for quick response
- ConfirmitOptimized for quick response
- Wootric Customer ExperienceOptimized for quick response
- AskNicelyOptimized for quick response
- BirdeyeOptimized for quick response
- NICE Satmetrix
- InMoment
- GainsightOptimized for quick response
- Clarabridge Analytics
- ReputationOptimized for quick response
- Verint Foresee
- GetFeedbackOptimized for quick response
- TotangoOptimized for quick response
- Cisco Webex Experience Management (formerly CloudCherry)Optimized for quick response
- AlidaOptimized for quick response
- FocusVision DecipherOptimized for quick response
- ReviewTrackers
- OpinionLab
- CustomerGauge
- Astute VoCOptimized for quick response
#1
With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform.
Categories in common with Medallia:
EF
The Qualtrics culture, team willingness to roll up sleeves, the advanced analytics and dashboarding - real time.
Reviewers say compared to Medallia, Qualtrics Customer Experience is:
Slower to reach roi
Easier to set up
Easier to do business with
#2
Confirmit Horizons is a flexible, multi-channel software platform for Customer Experience, Voice of the Employee, and Market Research programs. Confirmit Horizons software platform helps businesses gather feedback from customers and employees, analyze the results, and take action to improve processes.
Categories in common with Medallia:
AE
It is a robust software that can pretty much do anything as far as survey programming.
Reviewers say compared to Medallia, Confirmit is:
Slower to reach roi
Easier to set up
More expensive
#3
Boost customer happiness with proven CX metrics: Net Promoter Score® (NPS), CSAT, and Customer Effort Score (CES) surveys. Get user feedback online, in-app, via mobile, email & SMS.
Categories in common with Medallia:
CT
It is very easy to use and the data is displayed in a simple and easy to understand format.
Reviewers say compared to Medallia, Wootric Customer Experience is:
Easier to set up
Easier to admin
Easier to do business with
#4
The simple way to measure and improve customer happiness using the Net Promoter Score (NPS) framework.
Categories in common with Medallia:
UH
There is a lot of information you can see, easy to get feedback from customers and respond to comments.
Reviewers say compared to Medallia, AskNicely is:
Easier to set up
Easier to admin
Easier to do business with
#5
Birdeye is a SaaS platform that reimagines how customer feedback is used to acquire and retain connected customers by closing the loop between business reputation and customer experience, it captures real-time customer feedback, ratings and sentiment across every channel -- review sites, social media, and surveys.
Categories in common with Medallia:
AD
Awesome platform and staff beats all expectations
Reviewers say compared to Medallia, Birdeye is:
Easier to set up
Easier to admin
Easier to do business with
#6
Satmetrix business solutions combine innovative technology, proven expertise, and industry best practices in customer experience solutions that deliver results.
Categories in common with Medallia:
EM
The self service functionality and a robust support team
Reviewers say compared to Medallia, NICE Satmetrix is:
Easier to set up
Easier to admin
Better at support
#7
InMoment is a cloud-based customer experience (CX) optimization platform that gives you the ability to listen to and engage with your customers to improve business results through better experiences.
Categories in common with Medallia:
UR
I love how user friendly the system is and provides accurate feedback from customers.
Reviewers say compared to Medallia, InMoment is:
Easier to set up
Easier to do business with
Easier to admin
#8
A complete customer success platform
Categories in common with Medallia:
ER
Gainsight's scalability, reach across both customer segment and business unit, and dynamic health scoring greatly increase the value we find in the platform. For example, we began 3 years ago with...Read more
Reviewers say compared to Medallia, Gainsight is:
Easier to do business with
Better at support
#9
Clarabridge is the leading provider of intelligent Customer Experience Management (CEM) solutions for the world’s top brands.
Categories in common with Medallia:
CC
It is the very powerful tool which I used. It has very good statistics. It has the ability to search the reviews. They also provided the good support, you can reach them.
Reviewers say compared to Medallia, Clarabridge Analytics is:
Easier to admin
#10
Manage business reviews with enterprise reputation management software
Categories in common with Medallia:
AA
Support is always on standby, and they're very helpful and efficient when I do have a question. The platform is user friendly, so my salespeople can send reviews through text or email quickly. The...Read more
Reviewers say compared to Medallia, Reputation is:
Easier to set up
Easier to admin
Easier to do business with
#11
ForeSee CX Suite is the first Voice of Customer (VOC) solution to help you manage all your CX intelligence needs. It combines an integrated suite of CX applications, the only proven methodology in the industry, and an expert partnership for your CX success
Categories in common with Medallia:
UG
The problem with digital analytics is that you can track your own progress to see if you are up or down over the years, which is great but it doesn't tell you if that is better or worse than your...Read more
Reviewers say compared to Medallia, Verint Foresee is:
Easier to admin
Easier to set up
#12
GetFeedback's survey software lets you create beautiful, mobile-friendly surveys that improve response rates. Use GetFeedback to measure and improve key customer experience metrics, like Net Promoter Score (NPS), Customer Satisfaction (CSAT), and agent performance.
Categories in common with Medallia:
AO
We enjoy the flexibility in designing our surveys including regularly monthly surveys as well as ad-hoc surveys. In addition, GetFeedback's customer support is always quick to answer our requests...Read more
Reviewers say compared to Medallia, GetFeedback is:
Easier to set up
Easier to admin
Easier to do business with
#13
Customer success platform used by enterprises to proactively drive adoption, retention, expansion, and improved reputation with their customers.
Categories in common with Medallia:
AH
I love the use of touchpoints and tasks!
Reviewers say compared to Medallia, Totango is:
Easier to do business with
Easier to set up
Easier to admin
#14
Improve customer experiences and gain greater insight across customer journeys by mapping their experiences across all touchpoints in your organization.
Categories in common with Medallia:
ER
CloudCherry not only provides deep insight into our customer experience but also makes it easy for us to make changes and take action on that data.
Reviewers say compared to Medallia, Cisco Webex Experience Management (formerly CloudCherry) is:
Easier to set up
Easier to admin
Easier to do business with
#15
Alida's cloud-based customer intelligence platform helps companies build engaged communities of customers for ongoing, real-time feedback and insight.
Categories in common with Medallia:
RW
SPARQ has undergone a great evolution. The new platform is user friendly and users don't require programming skills to use. The response memory gives users great targeting capabilities for...Read more
Reviewers say compared to Medallia, Alida is:
Better at support
Easier to set up
Easier to do business with
#16
FocusVision Decipher is the most comprehensive, yet easy to use, professional survey and reporting solution. Run a just-in-time quick poll, undertake a large-scale multi-country, multi-language study or anything in-between to get close enough to your customers to understand their thoughts and feelings and ensure their voice comes through in your data insights without being limited to prefabricated templates.
Categories in common with Medallia:
VG
The most helpful part of Decipher is any thing in surveys can be implemented either through in-built functions or through codes. which we cant do it in other application.
And more over my...Read more
Reviewers say compared to Medallia, FocusVision Decipher is:
Slower to reach roi
Easier to set up
Easier to admin
#17
Track all your online reviews from all major review sites, in one central location.
Categories in common with Medallia:
AM
I like the Dashboards and the amplify widgets. Its so easy to use the platform a child could. Collection of 1st party reviews couldn't be easier with the included tools. The tools work and I don't...Read more
Reviewers say compared to Medallia, ReviewTrackers is:
Easier to set up
Easier to admin
Easier to do business with
#18
Our patented feedback solutions deliver customer insights you can act on: improving the bottom line and impacting customer experience
Categories in common with Medallia:
CF
Ease of use and understanding data and being able to sort and filter based on reviews
#19
Based on the industry-standard Net Promoter System®, it is a software-as-a-service that automatically measures, understands, and analyses customer sentiment and identifies and grows loyal customers.
Categories in common with Medallia:
AF
The easy use and flow of Customer Gauge a great tool.
Reviewers say compared to Medallia, CustomerGauge is:
Easier to set up
Easier to do business with
Easier to admin
#20
Deploy quality Voice of Customer research that delivers.
Categories in common with Medallia:
CD
From the initial RFP all the way through today, three years later, the Astute team has been focused on answering the business questions across our member journey. Whereas their competitors always...Read more
Reviewers say compared to Medallia, Astute VoC is:
Slower to reach roi
Easier to set up
Easier to do business with
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