# Top 10 Medallia Customer Experience Alternatives & Competitors **Average Rating:** 4.5/5 **Total Number of Reviews:** 210 If you are considering Medallia Customer Experience, you may also want to investigate similar alternatives or competitors to find the best solution. Experience Management Software is a widely used technology, and many people are seeking high quality, easily administered software solutions with ai text generation, multiple branding support, and ai text summarization. Other important factors to consider when researching alternatives to Medallia Customer Experience include reporting and time data. The best overall Medallia Customer Experience alternative is AskNicely. Other similar apps like Medallia Customer Experience are Qualtrics Customer Experience, InMoment Experience Improvement (XI) Platform, Birdeye, and Verint Voice of the Customer. Medallia Customer Experience alternatives can be found in [Experience Management Software](https://www.g2.com/categories/experience-management) but may also be in [Survey Software](https://www.g2.com/categories/survey) or [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management). ## Best Paid & Free Alternatives to Medallia Customer Experience - [AskNicely](https://www.g2.com/products/asknicely/reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - [Verint Voice of the Customer](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - [Forsta](https://www.g2.com/products/forsta/reviews) - [CustomerGauge](https://www.g2.com/products/customergauge/reviews) ## Top 10 Alternatives to Medallia Customer Experience Recently Reviewed By G2 Community Browse options below. Based on reviewer data, you can see how Medallia Customer Experience stacks up to the competition, check reviews from current & previous users in industries like Hospitality, Retail, and Telecommunications, and find the best product for your business. ### 1. [AskNicely](https://www.g2.com/products/asknicely/reviews) By AskNicely **Average Rating:** 4.7/5 **Total Reviews:** 1,050 The simple way to measure and improve customer happiness using the Net Promoter Score (NPS) framework. Reviewers say compared to Medallia Customer Experience, AskNicely is: - Easier to set up - Easier to admin - Better at support Categories in common with Medallia Customer Experience: [Feedback Analytics](https://www.g2.com/categories/feedback-analytics), [Experience Management](https://www.g2.com/categories/experience-management) **Compare:** [Medallia Customer Experience vs AskNicely](https://www.g2.com/compare/asknicely-vs-medallia-customer-experience) **Compare AskNicely with other alternatives:** - [AskNicely vs Qualtrics Customer Experience](https://www.g2.com/compare/asknicely-vs-qualtrics-customer-experience) - [AskNicely vs InMoment Experience Improvement (XI) Platform](https://www.g2.com/compare/asknicely-vs-inmoment-experience-improvement-xi-platform) - [AskNicely vs Birdeye](https://www.g2.com/compare/asknicely-vs-birdeye) - [AskNicely vs Verint Voice of the Customer](https://www.g2.com/compare/asknicely-vs-verint-verint-voice-of-the-customer) - [AskNicely vs SurveyMonkey](https://www.g2.com/compare/asknicely-vs-surveymonkey) - [AskNicely vs Qualtrics Market Research](https://www.g2.com/compare/asknicely-vs-qualtrics-market-research) - [AskNicely vs Gainsight Customer Success](https://www.g2.com/compare/asknicely-vs-gainsight-customer-success) - [AskNicely vs Forsta](https://www.g2.com/compare/asknicely-vs-forsta) - [AskNicely vs CustomerGauge](https://www.g2.com/compare/asknicely-vs-customergauge) ### 2. [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) By Qualtrics **Average Rating:** 4.3/5 **Total Reviews:** 751 With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform. Reviewers say compared to Medallia Customer Experience, Qualtrics Customer Experience is: - Slower to reach roi - Easier to admin - Easier to set up Categories in common with Medallia Customer Experience: [Feedback Analytics](https://www.g2.com/categories/feedback-analytics), [Experience Management](https://www.g2.com/categories/experience-management) **Compare:** [Medallia Customer Experience vs Qualtrics Customer Experience](https://www.g2.com/compare/medallia-customer-experience-vs-qualtrics-customer-experience) **Compare Qualtrics Customer Experience with other alternatives:** - [Qualtrics Customer Experience vs AskNicely](https://www.g2.com/compare/asknicely-vs-qualtrics-customer-experience) - [Qualtrics Customer Experience vs InMoment Experience Improvement (XI) Platform](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-qualtrics-customer-experience) - [Qualtrics Customer Experience vs Birdeye](https://www.g2.com/compare/birdeye-vs-qualtrics-customer-experience) - [Qualtrics Customer Experience vs Verint Voice of the Customer](https://www.g2.com/compare/qualtrics-customer-experience-vs-verint-verint-voice-of-the-customer) - [Qualtrics Customer Experience vs SurveyMonkey](https://www.g2.com/compare/qualtrics-customer-experience-vs-surveymonkey) - [Qualtrics Customer Experience vs Qualtrics Market Research](https://www.g2.com/compare/qualtrics-customer-experience-vs-qualtrics-market-research) - [Qualtrics Customer Experience vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-qualtrics-customer-experience) - [Qualtrics Customer Experience vs Forsta](https://www.g2.com/compare/forsta-vs-qualtrics-customer-experience) - [Qualtrics Customer Experience vs CustomerGauge](https://www.g2.com/compare/customergauge-vs-qualtrics-customer-experience) ### 3. [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) By PG Forsta **Average Rating:** 4.7/5 **Total Reviews:** 319 InMoment is a cloud-based customer experience (CX) optimization platform that gives you the ability to listen to and engage with your customers to improve business results through better experiences. Reviewers say compared to Medallia Customer Experience, InMoment Experience Improvement (XI) Platform is: - Easier to set up - Easier to admin - More usable Categories in common with Medallia Customer Experience: [Feedback Analytics](https://www.g2.com/categories/feedback-analytics), [Experience Management](https://www.g2.com/categories/experience-management) **Compare:** [Medallia Customer Experience vs InMoment Experience Improvement (XI) Platform](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-medallia-customer-experience) **Compare InMoment Experience Improvement (XI) Platform with other alternatives:** - [InMoment Experience Improvement (XI) Platform vs AskNicely](https://www.g2.com/compare/asknicely-vs-inmoment-experience-improvement-xi-platform) - [InMoment Experience Improvement (XI) Platform vs Qualtrics Customer Experience](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-qualtrics-customer-experience) - [InMoment Experience Improvement (XI) Platform vs Birdeye](https://www.g2.com/compare/birdeye-vs-inmoment-experience-improvement-xi-platform) - [InMoment Experience Improvement (XI) Platform vs Verint Voice of the Customer](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-verint-verint-voice-of-the-customer) - [InMoment Experience Improvement (XI) Platform vs SurveyMonkey](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-surveymonkey) - [InMoment Experience Improvement (XI) Platform vs Qualtrics Market Research](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-qualtrics-market-research) - [InMoment Experience Improvement (XI) Platform vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-inmoment-experience-improvement-xi-platform) - [InMoment Experience Improvement (XI) Platform vs Forsta](https://www.g2.com/compare/forsta-vs-inmoment-experience-improvement-xi-platform) - [InMoment Experience Improvement (XI) Platform vs CustomerGauge](https://www.g2.com/compare/customergauge-vs-inmoment-experience-improvement-xi-platform) ### 4. [Birdeye](https://www.g2.com/products/birdeye/reviews) By Birdeye **Average Rating:** 4.7/5 **Total Reviews:** 4,107 Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specifically for the complexity of multi-location organizations, Birdeye empowers brands to enhance their online reputation, engage customers across social, search, and web, and gain real-time insights into consumer behavior and competitor activity. The result: more leads and foot traffic, reduced costs, and accelerated revenue growth. At the core of Birdeye is its Agentic Platform, which powers a growing suite of specialized AI agents designed to function like always-on teammates. These agents manage reviews, engage leads, respond to customers, streamline social media, run surveys, maintain listings, send reminders, provide insights, and coordinate across locations. By collaborating seamlessly, they form a scalable digital workforce—always learning, always on-brand, and always driving outcomes. Birdeye stands apart with its agentic AI platform that brands can customize using Birdeye’s unique outcome-framework. Businesses can configure agents with specific triggers that deliver measurable tasks and results for each location, while maintaining the authentic voice of the brand across every interaction. With location-aware AI and a fully integrated platform that brings together reputation, messaging, social, surveys, listings, insights, and more, Birdeye eliminates the need for fragmented point solutions. For multi-location and franchise brands in industries such as healthcare, retail, financial services, real estate, restaurants, and beyond, Birdeye delivers scalability without sacrificing precision. By uniting automation with actionable insights, Birdeye enables organizations to boost visibility, increase customer engagement, and grow revenue—faster and more efficiently. With Birdeye, businesses don’t just adopt AI—they gain an agentic workforce dedicated to delivering real business outcomes. Birdeye: Always On. Always On-Brand. Always Driving Outcomes. Reviewers say compared to Medallia Customer Experience, Birdeye is: - Easier to set up - Easier to admin - Better at support Categories in common with Medallia Customer Experience: [Feedback Analytics](https://www.g2.com/categories/feedback-analytics), [Experience Management](https://www.g2.com/categories/experience-management) **Compare:** [Medallia Customer Experience vs Birdeye](https://www.g2.com/compare/birdeye-vs-medallia-customer-experience) **Compare Birdeye with other alternatives:** - [Birdeye vs AskNicely](https://www.g2.com/compare/asknicely-vs-birdeye) - [Birdeye vs Qualtrics Customer Experience](https://www.g2.com/compare/birdeye-vs-qualtrics-customer-experience) - [Birdeye vs InMoment Experience Improvement (XI) Platform](https://www.g2.com/compare/birdeye-vs-inmoment-experience-improvement-xi-platform) - [Birdeye vs Verint Voice of the Customer](https://www.g2.com/compare/birdeye-vs-verint-verint-voice-of-the-customer) - [Birdeye vs SurveyMonkey](https://www.g2.com/compare/birdeye-vs-surveymonkey) - [Birdeye vs Qualtrics Market Research](https://www.g2.com/compare/birdeye-vs-qualtrics-market-research) - [Birdeye vs Gainsight Customer Success](https://www.g2.com/compare/birdeye-vs-gainsight-customer-success) - [Birdeye vs Forsta](https://www.g2.com/compare/birdeye-vs-forsta) - [Birdeye vs CustomerGauge](https://www.g2.com/compare/birdeye-vs-customergauge) ### 5. [Verint Voice of the Customer](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews) By Verint **Average Rating:** 4.2/5 **Total Reviews:** 41 Verint Predictive Experience can deliver a 360-degree view of customer and employee experiences by measuring them across a variety of touchpoints and predicting the best, most effective ways to enhance them. Reviewers say compared to Medallia Customer Experience, Verint Voice of the Customer is: - Easier to admin Categories in common with Medallia Customer Experience: [Feedback Analytics](https://www.g2.com/categories/feedback-analytics), [Experience Management](https://www.g2.com/categories/experience-management) **Compare:** [Medallia Customer Experience vs Verint Voice of the Customer](https://www.g2.com/compare/medallia-customer-experience-vs-verint-verint-voice-of-the-customer) **Compare Verint Voice of the Customer with other alternatives:** - [Verint Voice of the Customer vs AskNicely](https://www.g2.com/compare/asknicely-vs-verint-verint-voice-of-the-customer) - [Verint Voice of the Customer vs Qualtrics Customer Experience](https://www.g2.com/compare/qualtrics-customer-experience-vs-verint-verint-voice-of-the-customer) - [Verint Voice of the Customer vs InMoment Experience Improvement (XI) Platform](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-verint-verint-voice-of-the-customer) - [Verint Voice of the Customer vs Birdeye](https://www.g2.com/compare/birdeye-vs-verint-verint-voice-of-the-customer) - [Verint Voice of the Customer vs SurveyMonkey](https://www.g2.com/compare/surveymonkey-vs-verint-verint-voice-of-the-customer) - [Verint Voice of the Customer vs Qualtrics Market Research](https://www.g2.com/compare/qualtrics-market-research-vs-verint-verint-voice-of-the-customer) - [Verint Voice of the Customer vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-verint-verint-voice-of-the-customer) - [Verint Voice of the Customer vs Forsta](https://www.g2.com/compare/forsta-vs-verint-verint-voice-of-the-customer) - [Verint Voice of the Customer vs CustomerGauge](https://www.g2.com/compare/customergauge-vs-verint-verint-voice-of-the-customer) ### 6. [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) By SurveyMonkey **Average Rating:** 4.4/5 **Total Reviews:** 23,558 SurveyMonkey is a leading survey and feedback management solution, trusted by millions of users across more than 300,000 organizations around the world. SurveyMonkey and its AI-powered tools empower organizations of all sizes to deliver world-class experiences for their employees, customers, and stakeholders. Reviewers say compared to Medallia Customer Experience, SurveyMonkey is: - Easier to set up - Easier to admin - More usable Categories in common with Medallia Customer Experience: [Feedback Analytics](https://www.g2.com/categories/feedback-analytics) **Compare:** [Medallia Customer Experience vs SurveyMonkey](https://www.g2.com/compare/medallia-customer-experience-vs-surveymonkey) **Compare SurveyMonkey with other alternatives:** - [SurveyMonkey vs AskNicely](https://www.g2.com/compare/asknicely-vs-surveymonkey) - [SurveyMonkey vs Qualtrics Customer Experience](https://www.g2.com/compare/qualtrics-customer-experience-vs-surveymonkey) - [SurveyMonkey vs InMoment Experience Improvement (XI) Platform](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-surveymonkey) - [SurveyMonkey vs Birdeye](https://www.g2.com/compare/birdeye-vs-surveymonkey) - [SurveyMonkey vs Verint Voice of the Customer](https://www.g2.com/compare/surveymonkey-vs-verint-verint-voice-of-the-customer) - [SurveyMonkey vs Qualtrics Market Research](https://www.g2.com/compare/qualtrics-market-research-vs-surveymonkey) - [SurveyMonkey vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-surveymonkey) - [SurveyMonkey vs Forsta](https://www.g2.com/compare/forsta-vs-surveymonkey) - [SurveyMonkey vs CustomerGauge](https://www.g2.com/compare/customergauge-vs-surveymonkey) ### 7. [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) By Qualtrics **Average Rating:** 4.4/5 **Total Reviews:** 3,017 Get the data you need to make the most important decisions. From product, pricing, market segmentation, or brand tracking, Qualtrics CoreXM is the gold standard in experience management. Qualtrics combines powerful features like 100+ question types and robust logic with ease of use to make research easier than ever. Reviewers say compared to Medallia Customer Experience, Qualtrics Market Research is: - Easier to set up - Slower to reach roi - Easier to admin Categories in common with Medallia Customer Experience: [Experience Management](https://www.g2.com/categories/experience-management) **Compare:** [Medallia Customer Experience vs Qualtrics Market Research](https://www.g2.com/compare/medallia-customer-experience-vs-qualtrics-market-research) **Compare Qualtrics Market Research with other alternatives:** - [Qualtrics Market Research vs AskNicely](https://www.g2.com/compare/asknicely-vs-qualtrics-market-research) - [Qualtrics Market Research vs Qualtrics Customer Experience](https://www.g2.com/compare/qualtrics-customer-experience-vs-qualtrics-market-research) - [Qualtrics Market Research vs InMoment Experience Improvement (XI) Platform](https://www.g2.com/compare/inmoment-experience-improvement-xi-platform-vs-qualtrics-market-research) - [Qualtrics Market Research vs Birdeye](https://www.g2.com/compare/birdeye-vs-qualtrics-market-research) - [Qualtrics Market Research vs Verint Voice of the Customer](https://www.g2.com/compare/qualtrics-market-research-vs-verint-verint-voice-of-the-customer) - [Qualtrics Market Research vs SurveyMonkey](https://www.g2.com/compare/qualtrics-market-research-vs-surveymonkey) - [Qualtrics Market Research vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-qualtrics-market-research) - [Qualtrics Market Research vs Forsta](https://www.g2.com/compare/forsta-vs-qualtrics-market-research) - [Qualtrics Market Research vs CustomerGauge](https://www.g2.com/compare/customergauge-vs-qualtrics-market-research) ### 8. [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) By Gainsight Inc. **Average Rating:** 4.5/5 **Total Reviews:** 1,746 Gainsight CS is a complete Customer Success Platform. Reviewers say compared to Medallia Customer Experience, Gainsight Customer Success is: - Easier to do business with - Better at support Categories in common with Medallia Customer Experience: [Experience Management](https://www.g2.com/categories/experience-management) **Compare:** [Medallia Customer Experience vs Gainsight Customer Success](https://www.g2.com/compare/gainsight-customer-success-vs-medallia-customer-experience) **Compare Gainsight Customer Success with other alternatives:** - [Gainsight Customer Success vs AskNicely](https://www.g2.com/compare/asknicely-vs-gainsight-customer-success) - [Gainsight Customer Success vs Qualtrics Customer Experience](https://www.g2.com/compare/gainsight-customer-success-vs-qualtrics-customer-experience) - [Gainsight Customer Success vs InMoment Experience Improvement (XI) Platform](https://www.g2.com/compare/gainsight-customer-success-vs-inmoment-experience-improvement-xi-platform) - [Gainsight Customer Success vs Birdeye](https://www.g2.com/compare/birdeye-vs-gainsight-customer-success) - [Gainsight Customer Success vs Verint Voice of the Customer](https://www.g2.com/compare/gainsight-customer-success-vs-verint-verint-voice-of-the-customer) - [Gainsight Customer Success vs SurveyMonkey](https://www.g2.com/compare/gainsight-customer-success-vs-surveymonkey) - [Gainsight Customer Success vs Qualtrics Market Research](https://www.g2.com/compare/gainsight-customer-success-vs-qualtrics-market-research) - [Gainsight Customer Success vs Forsta](https://www.g2.com/compare/forsta-vs-gainsight-customer-success) - [Gainsight Customer Success vs CustomerGauge](https://www.g2.com/compare/customergauge-vs-gainsight-customer-success) ### 9. [Forsta](https://www.g2.com/products/forsta/reviews) By Forsta **Average Rating:** 4.2/5 **Total Reviews:** 335 Forsta is the new frontier of Customer Experience and Market Research Technology. Formed in 2021 via the merger of industry leaders Confirmit, FocusVision and Dapresy, our global company powers the richest and most comprehensive set of research and insights solutions, spanning CX, enterprise feedback management, VoC (Voice of the Customer), VoE (Voice of the Employee), Qual, Quant, Data Visualization and more. Reviewers say compared to Medallia Customer Experience, Forsta is: - Slower to reach roi - Easier to set up - Easier to admin Categories in common with Medallia Customer Experience: [Feedback Analytics](https://www.g2.com/categories/feedback-analytics), [Experience Management](https://www.g2.com/categories/experience-management) **Compare:** [Medallia Customer Experience vs Forsta](https://www.g2.com/compare/forsta-vs-medallia-customer-experience) **Compare Forsta with other alternatives:** - [Forsta vs AskNicely](https://www.g2.com/compare/asknicely-vs-forsta) - [Forsta vs Qualtrics Customer Experience](https://www.g2.com/compare/forsta-vs-qualtrics-customer-experience) - [Forsta vs InMoment Experience Improvement (XI) Platform](https://www.g2.com/compare/forsta-vs-inmoment-experience-improvement-xi-platform) - [Forsta vs Birdeye](https://www.g2.com/compare/birdeye-vs-forsta) - [Forsta vs Verint Voice of the Customer](https://www.g2.com/compare/forsta-vs-verint-verint-voice-of-the-customer) - [Forsta vs SurveyMonkey](https://www.g2.com/compare/forsta-vs-surveymonkey) - [Forsta vs Qualtrics Market Research](https://www.g2.com/compare/forsta-vs-qualtrics-market-research) - [Forsta vs Gainsight Customer Success](https://www.g2.com/compare/forsta-vs-gainsight-customer-success) - [Forsta vs CustomerGauge](https://www.g2.com/compare/customergauge-vs-forsta) ### 10. [CustomerGauge](https://www.g2.com/products/customergauge/reviews) By CustomerGauge **Average Rating:** 4.6/5 **Total Reviews:** 50 Based on the industry-standard Net Promoter System®, it is a software-as-a-service that automatically measures, understands, and analyses customer sentiment and identifies and grows loyal customers. Reviewers say compared to Medallia Customer Experience, CustomerGauge is: - Easier to set up - Better at support - Easier to admin Categories in common with Medallia Customer Experience: [Feedback Analytics](https://www.g2.com/categories/feedback-analytics), [Experience Management](https://www.g2.com/categories/experience-management) **Compare:** [Medallia Customer Experience vs CustomerGauge](https://www.g2.com/compare/customergauge-vs-medallia-customer-experience) **Compare CustomerGauge with other alternatives:** - [CustomerGauge vs AskNicely](https://www.g2.com/compare/asknicely-vs-customergauge) - [CustomerGauge vs Qualtrics Customer Experience](https://www.g2.com/compare/customergauge-vs-qualtrics-customer-experience) - [CustomerGauge vs InMoment Experience Improvement (XI) Platform](https://www.g2.com/compare/customergauge-vs-inmoment-experience-improvement-xi-platform) - [CustomerGauge vs Birdeye](https://www.g2.com/compare/birdeye-vs-customergauge) - [CustomerGauge vs Verint Voice of the Customer](https://www.g2.com/compare/customergauge-vs-verint-verint-voice-of-the-customer) - [CustomerGauge vs SurveyMonkey](https://www.g2.com/compare/customergauge-vs-surveymonkey) - [CustomerGauge vs Qualtrics Market Research](https://www.g2.com/compare/customergauge-vs-qualtrics-market-research) - [CustomerGauge vs Gainsight Customer Success](https://www.g2.com/compare/customergauge-vs-gainsight-customer-success) - [CustomerGauge vs Forsta](https://www.g2.com/compare/customergauge-vs-forsta) --- ## Medallia Customer Experience Alternatives FAQs ### What are the best alternatives to Medallia Customer Experience? The best alternatives to Medallia Customer Experience include [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) (4.3/5 stars, 751 reviews), [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) (4.7/5 stars, 319 reviews), [Birdeye](https://www.g2.com/products/birdeye/reviews) (4.7/5 stars, 4065 reviews), [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) (4.4/5 stars, 23548 reviews), [AskNicely](https://www.g2.com/products/asknicely/reviews) (4.7/5 stars, 1050 reviews), and [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) (4.5/5 stars, 1736 reviews). These platforms are favored for their ease of administration, setup, usability, and superior support compared to Medallia. ### What features do alternatives offer that Medallia Customer Experience does not? Medallia Customer Experience users report limitations in AI capabilities, complex and lengthy survey setups, and challenges with dashboard customization and reporting flexibility. Alternatives offer more advanced AI-driven analytics, easier survey creation, and more intuitive dashboard customization. ### Which Experience Management tools do reviewers recommend instead of Medallia Customer Experience? Reviewers recommend [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) for its powerful analytics, flexible survey design, and strong reporting capabilities. [InMoment](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) is praised for its ease of use, responsive support, and comprehensive experience data unification. [Birdeye](https://www.g2.com/products/birdeye/reviews) stands out for its AI-driven review management, multi-location support, and integrated marketing automation. [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) is valued for its user-friendly interface, extensive templates, and AI-powered survey creation and analysis. [AskNicely](https://www.g2.com/products/asknicely/reviews) is recommended for real-time NPS feedback, ease of use, and excellent customer support. [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) is favored for its comprehensive customer health scoring, automation, and integration capabilities that drive proactive customer success management. ### How does Medallia Customer Experience compare to Qualtrics Customer Experience? According to G2 data, [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) holds a slight advantage over [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) with an average rating of 4.5/5 from 206 reviews compared to Qualtrics' 4.3/5 from 751 reviews. Medallia scores higher in meeting requirements (8.7 vs 8.6) and usability (8.6 vs 8.4), while Qualtrics leads in ease of setup (7.6 vs 7.3) and ease of administration (7.9 vs 7.7) by 0.3 and 0.2 points respectively. Both products share an equal score in support (8.5). Users praise Medallia for its feedback management (15 mentions), ease of use (13 mentions), and customer support (10 mentions). Qualtrics is noted for ease of use (18 mentions), analytics (14 mentions), and reporting (9 mentions). Both platforms have cons related to complexity and learning curve, with Medallia users citing AI limitations and difficult reporting, while Qualtrics users mention limited customization and complex customization issues. Medallia is recognized for strong integration and dashboard usability, whereas Qualtrics is appreciated for its flexible survey design and advanced analytics. Overall, Medallia is favored for comprehensive feedback management and insights generation, while Qualtrics excels in survey flexibility and analytics depth. ### Why do users choose Qualtrics Customer Experience over Medallia Customer Experience? Users choose [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) over Medallia primarily for its flexibility and depth in survey design and analytics. Qualtrics offers advanced survey logic, segmentation, and targeting capabilities, enabling highly customized surveys that improve response quality and reduce fatigue. Its analytics features, including Text iQ and Stats iQ, provide powerful sentiment and quantitative analysis, helping users translate feedback into actionable insights. Qualtrics also supports multiple data sources and customizable dashboards tailored to different stakeholders, making it a strong choice for ongoing Voice of Customer programs. Additionally, users appreciate Qualtrics’ ease of use once set up, multiple integration options, and a common language across departments that breaks down silos. 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