Top 10 Medallia Customer Experience Alternatives & Competitors

Top 10 Alternatives to Medallia Customer Experience Recently Reviewed By G2 Community

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Qualtrics Customer Experience
By Qualtrics
4.3/5
(750)
Product Description
With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform.
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Reviewers say compared to Medallia Customer Experience, Qualtrics Customer Experience is:
Slower to reach roi
Easier to set up
Easier to admin
Categories in common with Medallia Customer Experience:
Feedback Analytics
Experience Management

InMoment Experience Improvement (XI) Platform
By PG Forsta
4.7/5
(319)
Product Description
InMoment is a cloud-based customer experience (CX) optimization platform that gives you the ability to listen to and engage with your customers to improve business results through better experiences.
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Reviewers say compared to Medallia Customer Experience, InMoment Experience Improvement (XI) Platform is:
Easier to set up
Easier to admin
More usable
Categories in common with Medallia Customer Experience:
Feedback Analytics
Experience Management

Verint Voice of the Customer
By Verint
4.2/5
(41)
Product Description
Verint Predictive Experience can deliver a 360-degree view of customer and employee experiences by measuring them across a variety of touchpoints and predicting the best, most effective ways to enhance them.
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Reviewers say compared to Medallia Customer Experience, Verint Voice of the Customer is:
Easier to admin
Easier to set up
Categories in common with Medallia Customer Experience:
Feedback Analytics
Experience Management

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SurveyMonkey
By SurveyMonkey
4.4/5
(23,533)
Product Description
SurveyMonkey is a leading survey and feedback management solution, trusted by millions of users across more than 300,000 organizations around the world. SurveyMonkey and its AI-powered tools empower organizations of all sizes to deliver world-class experiences for their employees, customers, and stakeholders.
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Reviewers say compared to Medallia Customer Experience, SurveyMonkey is:
Easier to set up
Easier to admin
More usable
Categories in common with Medallia Customer Experience:
Feedback Analytics

Qualtrics Strategy & Research
By Qualtrics
4.4/5
(3,014)
Product Description
Get the data you need to make the most important decisions. From product, pricing, market segmentation, or brand tracking, Qualtrics CoreXM is the gold standard in experience management. Qualtrics combines powerful features like 100+ question types and robust logic with ease of use to make research easier than ever.
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Reviewers say compared to Medallia Customer Experience, Qualtrics Strategy & Research is:
Easier to set up
Slower to reach roi
Easier to admin
Categories in common with Medallia Customer Experience:
Experience Management

AskNicely
By AskNicely
4.7/5
(1,050)
Product Description
The simple way to measure and improve customer happiness using the Net Promoter Score (NPS) framework.
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Reviewers say compared to Medallia Customer Experience, AskNicely is:
Easier to set up
Easier to admin
Better at support
Categories in common with Medallia Customer Experience:
Experience Management

Gainsight Customer Success
By Gainsight Inc.
4.5/5
(1,687)
Product Description
Gainsight CS is a complete Customer Success Platform.
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Reviewers say compared to Medallia Customer Experience, Gainsight Customer Success is:
Easier to do business with
Better at support
Categories in common with Medallia Customer Experience:
Experience Management

Forsta
By Forsta
4.2/5
(335)
Product Description
Forsta is the new frontier of Customer Experience and Market Research Technology. Formed in 2021 via the merger of industry leaders Confirmit, FocusVision and Dapresy, our global company powers the richest and most comprehensive set of research and insights solutions, spanning CX, enterprise feedback management, VoC (Voice of the Customer), VoE (Voice of the Employee), Qual, Quant, Data Visualization and more.
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Reviewers say compared to Medallia Customer Experience, Forsta is:
Slower to reach roi
Easier to set up
Easier to admin
Categories in common with Medallia Customer Experience:
Feedback Analytics
Experience Management

CustomerGauge
By CustomerGauge
4.6/5
(50)
Product Description
Based on the industry-standard Net Promoter System®, it is a software-as-a-service that automatically measures, understands, and analyses customer sentiment and identifies and grows loyal customers.
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Reviewers say compared to Medallia Customer Experience, CustomerGauge is:
Easier to set up
Better at support
Easier to admin
Categories in common with Medallia Customer Experience:
Feedback Analytics
Experience Management