Map My Customers Reviews & Product Details

What I like best about Map My Customers is how it visually organizes accounts and prospects on a map, making it much easier to plan travel, prioritize visits, and manage territories. The routing and scheduling tools help maximize time in the field, which is extremely valuable for sales teams that spend a lot of time on the road. I also appreciate that it’s user-friendly and integrates with existing CRM systems, allowing our team to adopt it quickly without a steep learning curve. Customer support has also been responsive and helpful whenever questions come up. Review collected by and hosted on G2.com.

Learning curve for new users, Reporting could be enhanced Review collected by and hosted on G2.com.

Customer support is paramount. The tech support department worked diligently to ensure that my issue was corrected and that I was able to use the app as intended. They answer questions whenever I need help. The app is intuitive and works well on my iPhone. It seems to synch seamlessly with my work laptop. I use this app all the time in my sales efforts. Review collected by and hosted on G2.com.

Can sometimes be a little bit clunky with select app services. New update releases tent to change some settings that must be changed back. Overall, very good application. Review collected by and hosted on G2.com.

I've been using Map My Customers for about 8 months now and have been very pleased with the routing. It makes my customer visits way more efficient. Review collected by and hosted on G2.com.

I struggled early on with getting my data set up how I wanted, but the customer service team member I worked with, Axel, was very helpful and made the process a lot easier after working with him. Review collected by and hosted on G2.com.

The support team when we need quick answers and solutions to problems we may, or may ot, be having. Review collected by and hosted on G2.com.

There aren't a ton of down sides. I would say the worst is the difference in not only features but filters and groups from mobile to web. Review collected by and hosted on G2.com.

It's makes our lead creation and management so much easier. I especially appreciate the routes function when I'm on the road. It was easy to implement into our day to day use and integrates well with our crm tool. If there's ever an issue, support is fantastic. Hats off to this incredible software! Review collected by and hosted on G2.com.

I haven't experienced or know of any downsides to map my customers. Review collected by and hosted on G2.com.

This app has been a game changer for me. All of the basic CRM functions are in the lower-tier app, as well as mapping and planning. I've used other CRM apps for essential functions, but they did not have maps unless I paid for the premium tier, as well as the cost of the map pack. It's easy to use as well as integrate with other CRM or ERP systems. Customer service has been phenomenal in helping me implement this into my daily use and transition from my previous CRM. I use this every day for planning and once or twice a week for routing trips to see my customers. Review collected by and hosted on G2.com.

The only reason this is a review is an 8 is that there are a few issues needing to be fixed. I would also like to see some cross-implementation with functions in the app that are already there. Review collected by and hosted on G2.com.

Their customer support team is VERY responsive and helpful!! As for features, the mapping tool and lead finder are great. MMC does a good job of rolling out useful enhancements with new tools for our sales team to use or visualize data. Review collected by and hosted on G2.com.

We have an automated custom report that is sent as a CSV via email and it would appear better in a dashboard view within the app. They do have charts and dashboards we just need to customize them. Review collected by and hosted on G2.com.

Simple easy to use both on the web and in app. Reporting is very intuitive and drag and drop nature is great for adjustment. Support is quick, knowledgeable and kind. I love working with Michelle Irving and Kim Hays they are a huge win for anyone lucky enough to work with them. Review collected by and hosted on G2.com.

My only dislike is permissions are a little rudimentary but I think it something that they would fix if it was an issue to people. Review collected by and hosted on G2.com.

Small agile organization with amazing customer service and low turn around of employees/staff. Great software, great people, values their customers and have definitely gone the extra mile. Very easy to use and intuitive software. Implementation was a breeze. Review collected by and hosted on G2.com.

Could do a better job of communicating patch notes non major feature changes. They have a lot of features and sometimes bugs will slip through the cracks of the QC team. Review collected by and hosted on G2.com.

Map My Customer is great for a "hunter" looking for opportunity in an area they know fairly well and of real value for a sales rep in an unfamiliar territory. We used to say to our reps, "you've driven this same route for the past 6 months... Why not pull up MMC and go an extra mile or a little bit out of your way. What new potential customers are there for you to find?".

I have found real good use cases by joining the sessions MMC puts on with their clients when they discuss how folks are using the tool. Review collected by and hosted on G2.com.

MMC is a specific tool. Great for finding new clients. It is not a full-CRM tool and it quite limited in functionality for things outside of it's core purpose. There are about 20 custom fields you can add. The sales funnel is something you can reps started with, but not as feature rich as other tools. Review collected by and hosted on G2.com.