Link copied to clipboard # Jira Service Management vs ManageEngine ServiceDesk Plus Comparison - What are their main differences? Share [ Export ](/compare/jira-service-management/manageengine-servicedesk-plus/export.csv) Jira Service ManagementManageEngine[+ Add Product](#) Pricing **Jira Service Management** Free Trial **0** /agent/month · Free **ManageEngine ServiceDesk Plus** Free Trial **Starts at $1195** (For 10 technicians annually) · Standard Edition help desk module **Pricing Insights** from reviews Time to Implement **Jira Service Management** 2 months Based on 24 responses **ManageEngine ServiceDesk Plus** 2 months Based on 6 responses Return on Investment **Jira Service Management** 11 months3 months sooner Based on 21 responses **ManageEngine ServiceDesk Plus** 14 months Based on 47 responses Perceived Cost **Jira Service Management** $$$$$ **ManageEngine ServiceDesk Plus** $$$$$ Average Discount **Jira Service Management** 11% **ManageEngine ServiceDesk Plus** 11% ![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management") ![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus") G2 offers free advice on this comparison. Chat with an expert How would you like to receive Software Advice? ![](/assets/advisor_router/laptop_form-f1a7012279826105416befde8d882ffc7589b1f9db09c93a1379d601cafe8e0d.svg) FormAnswer questions at your own pace, no call required. ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg) AI AgentChat live and get a recommendation in minutes. ![](/assets/advisor_router/phone_call_picker-c48821ec36f4182d8ee3e54cfbd3937500eec54d7b7e0cfb80dc80a8a733842f.svg) Phone CallTalk it through live with a software advisor. **Pros & Cons** from reviews **Jira Service Management** [ Ease of Use (49) ](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1163903&qs=pros-and-cons#reviews)[ Integrations (33) ](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1162990&qs=pros-and-cons#reviews)[ Learning Curve (35) ](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1165698&qs=pros-and-cons#reviews)[ Complexity (29) ](https://www.g2.com/products/jira-service-management/reviews?filters%5Bsentiment_snippet%5D=1163036&qs=pros-and-cons#reviews) **ManageEngine ServiceDesk Plus** [ Ease of Use (9) ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1419590&qs=pros-and-cons#reviews)[ Features (8) ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1418997&qs=pros-and-cons#reviews)[ Complexity (4) ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1419093&qs=pros-and-cons#reviews)[ Complex Setup (4) ](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=2021788&qs=pros-and-cons#reviews) Integrations **Jira Service Management** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-active-directory-domain-services.jpg "Product Avatar Image") Azure Active Directory... ](https://www.g2.com/products/azure-active-directory-domain-services/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ac0e7b10e1efb64107026cb2b241d53/azure-pipelines.jpg "Product Avatar Image") Azure Pipelines ](https://www.g2.com/products/azure-pipelines/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-portal.jpg "Product Avatar Image") Azure Portal ](https://www.g2.com/products/azure-portal/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_2ea5f7178028686921161d65d4be481a/bitbucket.png "Product Avatar Image") Bitbucket ](https://www.g2.com/products/bitbucket/reviews)[ View all ](https://www.g2.com/products/jira-service-management/integrations) **ManageEngine ServiceDesk Plus** [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image") Jira ](https://www.g2.com/products/jira/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_14693a3089c377dc7b31eef5c8a2ac74/manageengine-admanager-plus.png "Product Avatar Image") ManageEngine ADManager Plus ](https://www.g2.com/products/manageengine-admanager-plus/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8531d8d201cc2ea8e3071c56ccac161c/manageengine-applications-manager.png "Product Avatar Image") ManageEngine Applications... ](https://www.g2.com/products/manageengine-applications-manager/reviews)[ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_218a6468d313312e43446d6a8135f441/microsoft-teams.png "Product Avatar Image") Microsoft Teams ](https://www.g2.com/products/microsoft-teams/reviews)[ View all ](https://www.g2.com/products/manageengine-servicedesk-plus/integrations) Screenshots **Jira Service Management** ![Jira Service Management screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/43204/Service-Portal-_1_-_1_.png) **ManageEngine ServiceDesk Plus** ![ManageEngine ServiceDesk Plus screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/46921/expirable-direct-uploads_2F209626bb-1f66-4bfe-9e54-5b2bbf794522_2Fci-relationships.png) **Ratings** from reviews Meets Requirements **Jira Service Management** 8.8 8.8888 **ManageEngine ServiceDesk Plus** 8.6 8.6227 Ease of Use **Jira Service Management** 8.3 8.3895 **ManageEngine ServiceDesk Plus** 8.5 8.5227 Ease of Setup **Jira Service Management** 8.1 8.1501 **ManageEngine ServiceDesk Plus** 8.1 8.1168 Ease of Admin **Jira Service Management** 8.0 8.0373 **ManageEngine ServiceDesk Plus** 8.4 8.4164 Quality of Support **Jira Service Management** 8.4 8.4769 **ManageEngine ServiceDesk Plus** 8.1 8.1211 Has the product been a good partner in doing business? **Jira Service Management** 8.7 8.7350 **ManageEngine ServiceDesk Plus** 8.3 8.3156 Product Direction (% positive) **Jira Service Management** 8.7 8.7848 **ManageEngine ServiceDesk Plus** 8.2 8.2218 **Features** ratings from reviews IT Service Management (ITSM) Tools 8.7 206 8.7 48 Incident Management 8.7 167 8.4 34 Help Desk 8.7 119 8.1 42 Service Desk 8.5 376 8.2 117 IT Alerting 8.6 26 Not enough data User Insights **Reviewers' Company Size** Small-Business(50 or fewer emp.) 19.0% Mid-Market(51-1000 emp.) 43.2% Enterprise(\> 1000 emp.) 37.8% Small-Business(50 or fewer emp.) 19.0% Mid-Market(51-1000 emp.) 43.2% Enterprise(\> 1000 emp.) 37.8% Small-Business(50 or fewer emp.) 9.3% Mid-Market(51-1000 emp.) 59.1% Enterprise(\> 1000 emp.) 31.6% Small-Business(50 or fewer emp.) 9.3% Mid-Market(51-1000 emp.) 59.1% Enterprise(\> 1000 emp.) 31.6% **Reviewers' Industry** [![Jira Service Management](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_9506dca4f09306207fda64e09c5b171a/jira-service-management.png "Jira Service Management")](https://www.g2.com/products/jira-service-management/reviews) Jira Service Management Information Technology and Services 30.8% Computer Software 16.2% Financial Services 5.1% Internet 4.3% Telecommunications 3.1% Other 40.5% [![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus")](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) ManageEngine ServiceDesk Plus Information Technology and Services 19.1% Financial Services 4.9% Hospital & Health Care 4.9% Oil & Energy 4.1% Computer & Network Security 3.7% Other 63.4% Alternatives **Jira Service Management Alternatives** ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") [ ServiceNow IT Service... ](/products/servicenow-it-service-management/reviews) ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk") [ SolarWinds Service Desk ](/products/solarwinds-service-desk/reviews) ![SysAid](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_b5f175d1ae623786a07d11d99b2b8c31/sysaid.png "SysAid") [ SysAid ](/products/sysaid/reviews) **ManageEngine ServiceDesk Plus Alternatives** ![Freshservice](https://images.g2crowd.com/uploads/product/hd_favicon/507247d74cdb616544c2f320120749b7/freshservice.svg "Freshservice") [ Freshservice ](/products/freshservice/reviews) ![ServiceNow IT Service Management](https://images.g2crowd.com/uploads/product/hd_favicon/c7ed381b8103a08f610090492732a5fe/servicenow-it-service-management.svg "ServiceNow IT Service Management") [ ServiceNow IT Service... ](/products/servicenow-it-service-management/reviews) ![SolarWinds Service Desk](https://images.g2crowd.com/uploads/product/hd_favicon/af917f02e5d5dda08cf58d16d36f6a8d/solarwinds-service-desk.svg "SolarWinds Service Desk") [ SolarWinds Service Desk ](/products/solarwinds-service-desk/reviews) ![SysAid](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_b5f175d1ae623786a07d11d99b2b8c31/sysaid.png "SysAid") [ SysAid ](/products/sysaid/reviews) ## Jira Service Management vs ManageEngine FAQs Generated using AI Last updated: August 14, 2026 ### What is the difference between ManageEngine vs Jira Service Management? Jira Service Management stands out for its higher G2 rating, stronger support score, and more frequent reviewer-cited strengths in integrations and automation, while ManageEngine is noted for its ease of use and asset management capabilities. | [ManageEngine](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | | --- | --- | | 4.2/5 (250 reviews) | 4.3/5 (991 reviews) | | Mid-Market | Mid-Market | | 8.1 | 8.0 | | 8.1 | 8.4 | | Ease of Use (9 all-time mentions) | Integrations (32 all-time mentions) | ### How do the pricing models of ManageEngine and Jira Service Management compare? Jira Service Management is rated higher for value, with a stronger Price/Cost satisfaction score than ManageEngine. - **ManageEngine:** In recent reviews, buyers highlight its affordability but note trade-offs in feature depth and support responsiveness. - **Jira Service Management:** Reviewers describe the pricing as higher, but express greater satisfaction with the value received, especially for integrations and automation. - **Switching reasons:** Recent reviewers mention switching to Jira Service Management for its advanced automation and integration capabilities, despite higher costs. ### What are the best alternatives to ManageEngine and Jira Service Management? Freshservice, ServiceNow IT Service Management, and Jira Service Management are the top alternatives to ManageEngine. | Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength | | --- | --- | --- | --- | --- | | [ManageEngine](https://www.g2.com/products/manageengine-servicedesk-plus/reviews) | 4.2/5 (250 reviews) | Mid-Market | Affordable, but limited feature set compared to top-tier products | Ease of Use (9 all-time mentions) | | [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) | 4.3/5 (991 reviews) | Mid-Market | Higher cost, but strong value for integrations and automation | Integrations (32 all-time mentions) | | [Freshservice](https://www.g2.com/products/freshservice/reviews) | 4.6/5 (1351 reviews) | Mid-Market | — | — | | [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) | 4.5/5 (1953 reviews) | Enterprise | — | — | ### Which Service Desk features should I prioritize when comparing ManageEngine and Jira Service Management? Buyers should prioritize integrations, automation, ease of use, customization, and reporting when comparing ManageEngine and Jira Service Management. - **Integrations:** Jira Service Management: 32 all-time mentions; ManageEngine: 6 all-time mentions. - **Automation:** Jira Service Management: 31 all-time mentions; ManageEngine: 4 all-time mentions. - **Ease of Use:** ManageEngine: 9 all-time mentions, score 8.5; Jira Service Management: 46 all-time mentions, score 8.3. - **Customization:** Jira Service Management: 18 all-time mentions; ManageEngine: 5 all-time mentions. - **Reporting:** Both products are frequently cited for reporting, with reviewers noting dynamic and customizable reporting features. ### What are the pros and cons of ManageEngine vs Jira Service Management? Jira Service Management's headline strength is integrations and automation, while ManageEngine is most often praised for ease of use and asset management. - **ManageEngine strengths:** Ease of Use (9 all-time mentions), Features (8), Asset Management (6), Customer Support (6), Integrations (6), Customization (5), Ticketing System (5). - **ManageEngine trade-offs:** Complexity (4), Complex Setup (4), Learning Curve (4), Limited Features (3). - **Jira Service Management strengths:** Ease of Use (46 all-time mentions), Integrations (32), Automation (31), Ticket Management (31), Team Collaboration (22), Customization (18). - **Jira Service Management trade-offs:** Learning Curve (33), Complexity (28), Steep Learning Curve (27), Complex Setup (22), Complex UI (16). ### Is ManageEngine or Jira Service Management better for small businesses? ManageEngine is the better fit for small businesses, with reviewers citing its affordability and ease of use for smaller teams. - **ManageEngine:** Largest segment is Mid-Market, but recent reviews highlight its lower price point and suitability for small business needs. - **Jira Service Management:** Largest segment is Mid-Market, with reviewers noting higher costs and a steeper learning curve for smaller organizations. ### Which Service Desk platform has better integrations? Jira Service Management is favored by reviewers for integrations, with significantly more all-time mentions and specific third-party tool support. - **ManageEngine:** Integrations mentioned in 6 all-time reviews, including with Microsoft Azure and Office 365. - **Jira Service Management:** Integrations mentioned in 32 all-time reviews, with 501+ G2 reviews citing Jira, 67 mentioning Confluence, and 21 mentioning Slack. ### How do ManageEngine and Jira Service Management compare on customer support? Jira Service Management has a higher Quality of Support score (8.4 vs 8.1), a difference of 0.3 points, indicating a material advantage. - **ManageEngine:** Reviewers frequently mention helpful support, but also note delays and inconsistent responsiveness. - **Jira Service Management:** Reviewers highlight strong support experiences, with many citing prompt assistance and effective problem resolution. ### Which is easier to implement, ManageEngine or Jira Service Management? ManageEngine and Jira Service Management score within 0.1 points on Ease of Setup (8.1 vs 8.0), indicating near-parity in implementation difficulty. - **ManageEngine:** Reviewers describe the setup as straightforward but note that initial configuration can be complex and time-consuming for advanced features. - **Jira Service Management:** Reviewers report that setup can be complex, especially for custom workflows, but also mention that the process is manageable with proper planning. ### Which product has better Reporting? Jira Service Management is more frequently cited for reporting capabilities, with reviewers highlighting its dashboards and real-time visibility. - **ManageEngine:** Reviewers note dynamic and customizable reporting features, with reporting mentioned as a benefit in recent reviews. - **Jira Service Management:** Reporting is a recurring theme, with reviewers citing real-time dashboards, customizable reports, and strong visibility into ticket status and SLA performance.