Compare ManageEngine ServiceDesk Plus and Microsoft Intune Enterprise Application Management 
At a Glance
Market Segments
Mid-Market (59.8% of reviews)
Mid-Market (41.6% of reviews)
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
No pricing available
ManageEngine ServiceDesk Plus
Star Rating
(247)4.2 out of 5
Market Segments
Mid-Market (59.8% of reviews)
Pros & Cons
Entry-Level Pricing
Starts at $1195 (For 10 technicians annually)
Browse all 3 pricing plansMicrosoft Intune Enterprise Application Management
Star Rating
(258)4.5 out of 5
Market Segments
Mid-Market (41.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Microsoft Intune Enterprise Application ManagementManageEngine ServiceDesk Plus vs Microsoft Intune Enterprise Application Management
When assessing the two solutions, reviewers found Microsoft Intune Enterprise Application Management easier to use, set up, and administer. Reviewers also preferred doing business with Microsoft Intune Enterprise Application Management overall.
- Reviewers felt that Microsoft Intune Enterprise Application Management meets the needs of their business better than ManageEngine ServiceDesk Plus.
- When comparing quality of ongoing product support, reviewers felt that Microsoft Intune Enterprise Application Management is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Microsoft Intune Enterprise Application Management over ManageEngine ServiceDesk Plus.
Pricing
Entry-Level Pricing
ManageEngine ServiceDesk Plus
Standard Edition help desk module
Starts at $1195
(For 10 technicians annually)
The standard edition is free of charge on both the On-Premises and cloud versions, with no restrictions on the number tickets or end users or on the amount of cloud storage supported. You can enjoy a world-class help desk experience with no restrictions!
- Self service portal
- Incident management
- Active Directory integration
Microsoft Intune Enterprise Application Management
No pricing availableFree Trial
ManageEngine ServiceDesk Plus
Free Trial is available
Microsoft Intune Enterprise Application Management
No trial information availableRatings
Meets Requirements
8.6
220
9.0
188
Ease of Use
8.5
220
8.6
189
Ease of Setup
8.1
162
8.4
145
Ease of Admin
8.4
159
8.6
134
Quality of Support
8.1
204
8.4
181
Has the product been a good partner in doing business?
8.3
151
8.9
131
Product Direction (% positive)
8.2
212
9.4
183
Features by Category
Ticket and Case Management
8.5
32
Not enough data
8.7
33
Not enough data
8.7
33
Not enough data
8.9
32
Not enough data
8.4
33
Not enough data
8.5
33
Not enough data
8.6
32
Not enough data
8.1
31
Not enough data
Generative AI
6.8
13
Not enough data
6.9
13
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
8.4
32
Not enough data
9.1
33
Not enough data
7.9
27
Not enough data
7.1
24
Not enough data
6.5
24
Not enough data
Platform
7.5
28
Not enough data
7.9
32
Not enough data
8.5
34
Not enough data
7.8
31
Not enough data
8.2
34
Not enough data
8.3
33
Not enough data
Administration
8.8
39
|
Verified
Not enough data
8.8
38
|
Verified
Not enough data
8.9
39
|
Verified
Not enough data
Service Desk
9.2
42
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
8.9
41
|
Verified
Not enough data
Management
8.6
38
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.6
35
|
Verified
Not enough data
8.7
36
|
Verified
Not enough data
8.1
34
|
Verified
Not enough data
Functionality
9.1
39
|
Verified
Not enough data
8.5
38
|
Verified
Not enough data
8.8
36
|
Verified
Not enough data
8.5
39
|
Verified
Not enough data
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Scope
Not enough data
8.8
62
Not enough data
8.4
65
Security
Not enough data
8.3
65
Not enough data
8.9
64
Not enough data
9.0
62
Management
Not enough data
8.8
68
Not enough data
9.1
68
Not enough data
8.9
67
Not enough data
8.7
63
Not enough data
8.5
57
Agentic AI - Unified Endpoint Management (UEM)
Not enough data
6.5
8
Not enough data
7.9
7
Not enough data
8.7
14
Not enough data
7.1
8
Not enough data
6.9
8
Not enough data
8.3
8
Not enough data
7.7
8
Monitoring
8.9
29
|
Verified
Not enough data
9.2
30
|
Verified
Not enough data
9.1
31
|
Verified
Not enough data
6.4
6
Not enough data
Management Tools
9.2
32
|
Verified
Not enough data
8.7
30
|
Verified
Not enough data
8.9
29
|
Verified
Not enough data
Generative AI
7.6
12
Not enough data
7.6
12
Not enough data
Agentic AI - Incident Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
8.0
47
Incident Management
8.7
95
Not enough data
8.6
95
Not enough data
8.8
99
Not enough data
7.9
91
Not enough data
8.1
89
Not enough data
Reporting
8.3
95
Not enough data
8.5
86
Not enough data
8.0
74
Not enough data
Access & Usability
7.2
75
Not enough data
8.1
81
Not enough data
8.6
91
Not enough data
7.9
69
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
ManageEngine ServiceDesk Plus and Microsoft Intune Enterprise Application Management share no categories
Unique Categories
ManageEngine ServiceDesk Plus is categorized as IT Service Management (ITSM) Tools, Service Desk, Incident Management, and Help Desk
Microsoft Intune Enterprise Application Management is categorized as Endpoint Management and Unified Endpoint Management (UEM)
Reviews
Reviewers' Company Size
ManageEngine ServiceDesk Plus
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Microsoft Intune Enterprise Application Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
18.8%
Financial Services
5.0%
Hospital & Health Care
4.6%
Oil & Energy
4.2%
Computer & Network Security
2.9%
Other
64.4%
Information Technology and Services
28.8%
Computer & Network Security
5.6%
Computer Software
5.6%
Financial Services
5.6%
Higher Education
3.4%
Other
51.1%
Alternatives
Discussions
What is ManageEngine ServiceDesk Plus used for?
1 Comment
AP
Comment deleted by user.Read more
ManageEngine ServiceDesk Plus has no more discussions with answers
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