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# ManageEngine ServiceDesk Plus vs Microsoft Intune Enterprise Application Management Comparison - What are their main differences?

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ManageEngineMicrosoft Intune Enterprise...[+ Add Product](#)

Reviews

**ManageEngine ServiceDesk Plus** [

4.2/5(252)

](https://www.g2.com/products/manageengine-servicedesk-plus/reviews#reviews)

**Microsoft Intune Enterprise Application Management** [

4.5/5(272)

](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews#reviews)

Pricing

**ManageEngine ServiceDesk Plus**
Free Trial

**Starts at $1195** (For 10 technicians annually) · Standard Edition help desk module

**Microsoft Intune Enterprise Application Management**
No pricing available

**Pricing Insights**
from reviews

Time to Implement

**ManageEngine ServiceDesk Plus**
2 monthsFaster

Based on 58 responses

**Microsoft Intune Enterprise Application Management**
3 months

Based on 11 responses

Return on Investment

**ManageEngine ServiceDesk Plus**
14 months1 month sooner

Based on 46 responses

**Microsoft Intune Enterprise Application Management**
15 months

Based on 11 responses

Perceived Cost

**ManageEngine ServiceDesk Plus**
$$$$$

**Microsoft Intune Enterprise Application Management**
$$$$$

Average Discount

**ManageEngine ServiceDesk Plus**
10%

**Microsoft Intune Enterprise Application Management**
14%4% more

Pros & Cons

**ManageEngine ServiceDesk Plus**
[
Ease of Use (9)
](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1419590&qs=pros-and-cons#reviews)[
Features (8)
](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1418997&qs=pros-and-cons#reviews)[
Complexity (4)
](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=1419093&qs=pros-and-cons#reviews)[
Complex Setup (4)
](https://www.g2.com/products/manageengine-servicedesk-plus/reviews?filters%5Bsentiment_snippet%5D=2021788&qs=pros-and-cons#reviews)

**Microsoft Intune Enterprise Application Management**
[
Centralized Management (21)
](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews?filters%5Bsentiment_snippet%5D=1639769&qs=pros-and-cons#reviews)[
Security (21)
](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews?filters%5Bsentiment_snippet%5D=1639326&qs=pros-and-cons#reviews)[
Setup Complexity (13)
](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews?filters%5Bsentiment_snippet%5D=1638512&qs=pros-and-cons#reviews)[
Complexity (12)
](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews?filters%5Bsentiment_snippet%5D=2250955&qs=pros-and-cons#reviews)

Integrations

**ManageEngine ServiceDesk Plus**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_14693a3089c377dc7b31eef5c8a2ac74/manageengine-admanager-plus.png "Product Avatar Image")

ManageEngine ADManager Plus

](https://www.g2.com/products/manageengine-admanager-plus/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_8531d8d201cc2ea8e3071c56ccac161c/manageengine-applications-manager.png "Product Avatar Image")

ManageEngine Applications...

](https://www.g2.com/products/manageengine-applications-manager/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_218a6468d313312e43446d6a8135f441/microsoft-teams.png "Product Avatar Image")

Microsoft Teams

](https://www.g2.com/products/microsoft-teams/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_85137312b1d3d4846ec7ac7ec4333d41/opmanager-nexus.png "Product Avatar Image")

OpManager Nexus

](https://www.g2.com/products/opmanager-nexus/reviews)[
View all
](https://www.g2.com/products/manageengine-servicedesk-plus/integrations)

**Microsoft Intune Enterprise Application Management**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_7a8ef970100e75eb11ef5365729797e2/android.jpg "Product Avatar Image")

Android

](https://www.g2.com/products/android/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_ff47c687f709c1066319182e9ab0b3b5/apple-ios.png "Product Avatar Image")

iOS

](https://www.g2.com/products/apple-ios/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f176b4154a751d10150daa67a57b7dc5/azure-portal.jpg "Product Avatar Image")

Azure Portal

](https://www.g2.com/products/azure-portal/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_b2231a414cb9f3f7c194f65af32b723e/cloudflare-application-security-and-performance.png "Product Avatar Image")

Cloudflare Application...

](https://www.g2.com/products/cloudflare-application-security-and-performance/reviews)[
View all
](https://www.g2.com/products/microsoft-intune-enterprise-application-management/integrations)

Screenshots

**ManageEngine ServiceDesk Plus**
 ![ManageEngine ServiceDesk Plus screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/46921/expirable-direct-uploads_2F209626bb-1f66-4bfe-9e54-5b2bbf794522_2Fci-relationships.png)

**Microsoft Intune Enterprise Application Management**
No screenshot available

Ratings

Meets Requirements

**ManageEngine ServiceDesk Plus**

8.6

8.6224

**Microsoft Intune Enterprise Application Management**

9.0

9.0197

Ease of Use

**ManageEngine ServiceDesk Plus**

8.5

8.5224

**Microsoft Intune Enterprise Application Management**

8.6

8.6198

Ease of Setup

**ManageEngine ServiceDesk Plus**

8.1

8.1165

**Microsoft Intune Enterprise Application Management**

8.3

8.3153

Ease of Admin

**ManageEngine ServiceDesk Plus**

8.4

8.4161

**Microsoft Intune Enterprise Application Management**

8.6

8.6139

Quality of Support

**ManageEngine ServiceDesk Plus**

8.1

8.1208

**Microsoft Intune Enterprise Application Management**

8.4

8.4189

Has the product been a good partner in doing business?

**ManageEngine ServiceDesk Plus**

8.3

8.3153

**Microsoft Intune Enterprise Application Management**

8.9

8.9136

Product Direction (% positive)

**ManageEngine ServiceDesk Plus**

8.2

8.2215

**Microsoft Intune Enterprise Application Management**

9.4

9.4189

Features

Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);)

8.1

40

Not enough data

Ticket and Case Management

Ticket Creation User Experience

8.5(won by default)

33

Not enough data

Ticket Response User Experience

8.8(won by default)

35

Not enough data

Workflow

8.7(won by default)

33

Not enough data

Automated Response

8.9(won by default)

32

Not enough data

Service Level Agreement (SLA) Management

8.4(won by default)

33

Not enough data

Attachments/Screencasts

8.5(won by default)

34

Not enough data

Ticket Collaboration

8.6(won by default)

32

Not enough data

Customer/Contact Database

8.1(won by default)

31

Not enough data

Workflow Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Inbox Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Generative AI

AI Text Generation

6.8(won by default)

13

Not enough data

AI Text Summarization

6.9(won by default)

13

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Help Desk

Autonomous Task Execution

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Communication Channels

Customer Portal

8.4(won by default)

32

Not enough data

Email to Case

9.1(won by default)

33

Not enough data

Live Chat Support

7.9(won by default)

27

Not enough data

Social Media Integration

7.1(won by default)

24

Not enough data

Voice

6.5(won by default)

24

Not enough data

Video Chat

Not enough data

Not enough data

Platform

Mobile User Support

7.5(won by default)

28

Not enough data

Customization 

7.9(won by default)

33

Not enough data

User, Role, and Access Management

8.6(won by default)

35

Not enough data

Third-Party Integrations

7.9(won by default)

32

Not enough data

Reporting

8.3(won by default)

35

Not enough data

Activity Dashboard

8.3(won by default)

34

Not enough data

Mobile Access

Not enough data

Not enough data

Additional Functionality

Automated Routing

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Autoresponders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Conversation Intelligence

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Key Performance Indicators

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Task Automation

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Language Detection

Not enough data

Not enough data

Multiple Data Sources

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

API

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Mobile App

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

IT Service Management (ITSM) Tools[Hide 81 FeaturesShow 81 Features](javascript:void(0);)

8.7

47

Not enough data

Administration

Change Management

8.8(won by default)

39

|

Verified

Not enough data

Asset Management

8.8(won by default)

38

|

Verified

Not enough data

Reports & Analytics

8.9(won by default)

39

|

Verified

Not enough data

IT Asset Management

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Service Request Management

Not enough data

Not enough data

Release Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Capacity Management

Not enough data

Not enough data

Availability Management

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Service Desk

Help Desk

9.2(won by default)

42

|

Verified

Not enough data

Incident Reports

8.9(won by default)

41

|

Verified

Not enough data

Process Workflow

8.9(won by default)

41

|

Verified

Not enough data

Customizable Reports

Not enough data

Not enough data

Management

Reporting

8.6(won by default)

38

|

Verified

Not enough data

Administration Console

8.6(won by default)

35

|

Verified

Not enough data

Access Management

8.6(won by default)

35

|

Verified

Not enough data

Asset Management

8.7(won by default)

36

|

Verified

Not enough data

Policy Dictation

8.1(won by default)

34

|

Verified

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Functionality

Ticketing System

9.1(won by default)

39

|

Verified

Not enough data

Performance Logging

8.5(won by default)

38

|

Verified

Not enough data

Alerting

8.8(won by default)

36

|

Verified

Not enough data

Automation

8.5(won by default)

39

|

Verified

Not enough data

Agentic AI - IT Service Management (ITSM) Tools

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Resource Allocation & Planning

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Prioritization

Not enough data

Not enough data

Service History

Not enough data

Not enough data

Client Portal

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

API

Not enough data

Not enough data

Service Catalog

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Support Ticket Tracking

Not enough data

Not enough data

Automated Routing

Not enough data

Not enough data

Macros/Templated Responses

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Search

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

Remote Access & Monitoring

Not enough data

Not enough data

Asset Tracking

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

Unified Endpoint Management (UEM)[Hide 36 FeaturesShow 36 Features](javascript:void(0);)

Not enough data

8.2

102

Scope

Endpoint Inclusiveness

Not enough data

8.8(won by default)

65

Multi-OS Support

Not enough data

8.5(won by default)

69

Security

Reporting and Alerts

Not enough data

8.3(won by default)

67

Endpoint Protection

Not enough data

8.9(won by default)

69

Remote Wiping

Not enough data

9.0(won by default)

63

Management

Device Enrollment

Not enough data

8.9(won by default)

70

Device Configuration

Not enough data

9.1(won by default)

70

Device Compliance

Not enough data

8.9(won by default)

69

Usage Information

Not enough data

8.8(won by default)

64

Data Separation

Not enough data

8.5(won by default)

57

Agentic AI - Unified Endpoint Management (UEM)

Autonomous Task Execution

Not enough data

6.3(won by default)

9

Multi-step Planning

Not enough data

7.5(won by default)

8

Cross-system Integration

Not enough data

8.9(won by default)

16

Adaptive Learning

Not enough data

7.1(won by default)

8

Natural Language Interaction

Not enough data

6.9(won by default)

8

Proactive Assistance

Not enough data

8.0(won by default)

9

Decision Making

Not enough data

7.7(won by default)

8

Additional Functionality

Mobile Content Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Remote Access & Monitoring

Not enough data

Not enough data

Deployment Management

Not enough data

Not enough data

Policy Management

Not enough data

Not enough data

Patch Management

Not enough data

Not enough data

Encryption

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

BYOD Management

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Mobile Device Management

Not enough data

Not enough data

Endpoint Management

Not enough data

Not enough data

App Management

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Incident Management[Hide 58 FeaturesShow 58 Features](javascript:void(0);)

8.4

34

Not enough data

Monitoring

Constant Monitoring

8.9(won by default)

29

|

Verified

Not enough data

Timely Alerts

9.2(won by default)

30

|

Verified

Not enough data

TIcket Accuracy

9.1(won by default)

31

|

Verified

Not enough data

AI Monitoring

6.4(won by default)

6

Not enough data

Mobile Alerts

Not enough data

Not enough data

Email Alerts

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Management Tools

Ticket Assignment

9.2(won by default)

32

|

Verified

Not enough data

Standardization

8.7(won by default)

30

|

Verified

Not enough data

Lifecycle Visualization

8.9(won by default)

29

|

Verified

Not enough data

Generative AI

AI Text Generation

7.6(won by default)

12

Not enough data

AI Text Summarization

7.6(won by default)

12

Not enough data

Generative AI

Not enough data

Not enough data

Agentic AI - Incident Management

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Alerts/Notifications

Not enough data

Not enough data

Forms Management

Not enough data

Not enough data

Safety Incident Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

OSHA Compliance

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Disaster Recovery

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Corrective and Preventive Actions (CAPA)

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Issue Management

Not enough data

Not enough data

Communications Management

Not enough data

Not enough data

Audit Trail

Not enough data

Not enough data

IT Incident Management

Not enough data

Not enough data

Audit Management

Not enough data

Not enough data

Event Logs

Not enough data

Not enough data

Risk Analysis

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Risk Assessment

Not enough data

Not enough data

Incident Reporting

Not enough data

Not enough data

Self Service Portal

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Ticket Management

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

On Call Scheduling

Not enough data

Not enough data

Investigation Management

Not enough data

Not enough data

Maintenance Scheduling

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Endpoint Management[Hide 1 FeatureShow 1 Feature](javascript:void(0);)

Not enough data

8.0

51

Generative AI

AI Text Summarization

Not enough data

8.0(won by default)

48

Service Desk[Hide 61 FeaturesShow 61 Features](javascript:void(0);)

8.2

114

Not enough data

Incident Management

Automate Ticket Routing

8.7(won by default)

95

Not enough data

Ticket Prioritization

8.6(won by default)

96

Not enough data

Ticket Notifications

8.8(won by default)

99

Not enough data

Knowledge Base

7.9(won by default)

91

Not enough data

Knowledge Base/Ticket Integration

8.1(won by default)

89

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Reporting

Dashboards

8.3(won by default)

95

Not enough data

Time Tracking

8.5(won by default)

86

Not enough data

Surveys

8.0(won by default)

74

Not enough data

Activity Tracking

Not enough data

Not enough data

Access & Usability

Mobile

7.2(won by default)

75

Not enough data

Self Service

8.2(won by default)

83

Not enough data

Active Directory

8.6(won by default)

91

Not enough data

Multi-Channel Access

7.9(won by default)

69

Not enough data

Mobile Access

Not enough data

Not enough data

Agentic AI - Service Desk

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Additional Functionality

Project Management

Not enough data

Not enough data

Procurement Management

Not enough data

Not enough data

CMDB

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

IT Risk Management

Not enough data

Not enough data

Service Catalog

Not enough data

Not enough data

Inventory Management

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Change Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Email Templates

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

Localization Automation

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Customer Support

Not enough data

Not enough data

Scheduled/Automated Reports

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

Release & Deployment

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Contract/License Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Problem Management

Not enough data

Not enough data

Analytics

Not enough data

Not enough data

Service Level Agreement (SLA) Management

Not enough data

Not enough data

Configuration Management

Not enough data

Not enough data

API

Not enough data

Not enough data

IT Asset Management

Not enough data

Not enough data

Remote Access/Control

Not enough data

Not enough data

Live Chat

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Incident Management

Not enough data

Not enough data

Asset Lifecycle Management

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Show 1 feature category with incomplete data

Endpoint Protection[Hide 11 FeaturesShow 11 Features](javascript:void(0);)

Not enough data

Not enough data

System Control

Device Control

Not enough data

Not enough data

Web Control

Not enough data

Not enough data

Application Control

Not enough data

Not enough data

Asset Management

Not enough data

Not enough data

System Isolation

Not enough data

Not enough data

Vulnerability Prevention

Endpoint Intelligence

Not enough data

Not enough data

Firewall

Not enough data

Not enough data

Malware Detection

Not enough data

Not enough data

Security Management

Incident Reports

Not enough data

Not enough data

Security Validation

Not enough data

Not enough data

Compliance 

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus")](https://www.g2.com/products/manageengine-servicedesk-plus/reviews)

ManageEngine ServiceDesk Plus

Small-Business(50 or fewer emp.)

8.6%

Mid-Market(51-1000 emp.)

59.4%

Enterprise(\> 1000 emp.)

32.0%

[![Microsoft Intune Enterprise Application Management](https://images.g2crowd.com/uploads/product/hd_favicon/a8a99a96fda235658139f710592f8a53/microsoft-intune-enterprise-application-management.svg "Microsoft Intune Enterprise Application Management")](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews)

Microsoft Intune Enterprise Application Management

Small-Business(50 or fewer emp.)

17.6%

Mid-Market(51-1000 emp.)

40.6%

Enterprise(\> 1000 emp.)

41.8%

Small-Business

(50 or fewer emp.)

8.6%

17.6%

Mid-Market

(51-1000 emp.)

59.4%

40.6%

Enterprise

(\> 1000 emp.)

32.0%

41.8%

Reviewers' Industry

[![ManageEngine ServiceDesk Plus](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_37c6d8c3327b87e6ede50091d70592c3/manageengine-servicedesk-plus.jpg "ManageEngine ServiceDesk Plus")](https://www.g2.com/products/manageengine-servicedesk-plus/reviews)
ManageEngine ServiceDesk Plus

Information Technology and Services

18.5%

Financial Services

4.9%

Hospital & Health Care

4.9%

Oil & Energy

4.1%

Computer & Network Security

3.3%

Other

64.2%

[![Microsoft Intune Enterprise Application Management](https://images.g2crowd.com/uploads/product/hd_favicon/a8a99a96fda235658139f710592f8a53/microsoft-intune-enterprise-application-management.svg "Microsoft Intune Enterprise Application Management")](https://www.g2.com/products/microsoft-intune-enterprise-application-management/reviews)
Microsoft Intune Enterprise Application Management

Information Technology and Services

28.4%

Computer & Network Security

6.6%

Computer Software

5.3%

Financial Services

5.3%

Non-Profit Organization Management

4.1%

Other

50.2%

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**Microsoft Intune Enterprise Application Management Alternatives**

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## ManageEngine ServiceDesk Plus vs Microsoft Intune Enterprise Application Management

When assessing the two solutions, reviewers found Microsoft Intune Enterprise Application Management easier to use, set up, and administer. Reviewers also preferred doing business with Microsoft Intune Enterprise Application Management overall.

- Reviewers felt that Microsoft Intune Enterprise Application Management meets the needs of their business better than ManageEngine ServiceDesk Plus.
- When comparing quality of ongoing product support, reviewers felt that Microsoft Intune Enterprise Application Management is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Microsoft Intune Enterprise Application Management over ManageEngine ServiceDesk Plus.