Lyssna Features

As reported in 15 Lyssna reviews. Allows administrators to customize to accommodate their unique processes. Includes ability to create custom objects, fields, rules, calculations, and views.

Based on 13 Lyssna reviews. Application Programming Interface - Specification for how the application communicates with other software. API's typically enable integration of data, logic, objects, etc with other software applications.

Enables users to view and transact business with the same content in multiple languages and currencies. This feature was mentioned in 13 Lyssna reviews.

Grant access to select data, features, objects, etc. based on the users, user role, and groups. 14 reviewers of Lyssna have provided feedback on this feature.

As reported in 15 Lyssna reviews. Is consistently available (uptime) and allows users to complete tasks reliably.

Is accessible from a mobile device and by users on the go. This feature was mentioned in 14 Lyssna reviews.

Provides analytics tools that reveal important business metrics and track progress. 15 reviewers of Lyssna have provided feedback on this feature.

Based on 15 Lyssna reviews. Creates dashboards to track information like open positions, current headcount, and recruiting pipeline.

Creates feedback forms that are consistent with the design of the site.

Supports the creation and deployment of different survey types on different channels or devices.

Solicits, captures, and centralizes feedback from both structured and unstructured sources.

Allows designs to adapt automatically to the device that users access the survey or software.

Based on 52 Lyssna reviews. Enables users to create surveys through a simple drag-and-drop or WYSIWYG editor

Allows the use of various question types such as open-ended, closed-ended, multiple choice, and ratings 54 reviewers of Lyssna have provided feedback on this feature.

Based on 47 Lyssna reviews. Offers pre-built templates for creating surveys with different audiences or use cases

Provides tools for distributing surveys through email, SMS, social media, etc. 46 reviewers of Lyssna have provided feedback on this feature.

Aggregates feedback and transforms feedback into actionable insights.

Triggers creation of a new case after customer leaves feedback.

Analyze collected feedback near or in real-time.

Trigger strategic workflows to quickly resolve issues and increase customer satisfaction.

Provides a secure and compliant system.

Continually inspects, audits, and monitors system to keep it up to date.

Text-based surveys or quizzes related to user experience. 126 reviewers of Lyssna have provided feedback on this feature.

As reported in 79 Lyssna reviews. Individually recorded video clips based on situations or prompts.

Based on 80 Lyssna reviews. One-on-one video conferences with users.

Text responses to situational prompts. 105 reviewers of Lyssna have provided feedback on this feature.

Vendor-provided database of respondents. 113 reviewers of Lyssna have provided feedback on this feature.

Actionable data generated from user responses. This feature was mentioned in 118 Lyssna reviews.

As reported in 110 Lyssna reviews. Collaborative tools for analyzing or repurposing responses.

Based on 100 Lyssna reviews. Tools for tagging, storing, and searching responses.

As reported in 35 Lyssna reviews. Source software, website, or application testing to diverse pool of test users.

Provide manual or automated feedback tracking regarding software, website, or application functions and errors. 32 reviewers of Lyssna have provided feedback on this feature.

Integrate with other software testing, product management, and development platform tools. 32 reviewers of Lyssna have provided feedback on this feature.

Set requirements for testing which the software, website, or application would need to pass. 30 reviewers of Lyssna have provided feedback on this feature.

Based on 30 Lyssna reviews. Record software, website, application, and test users actions with fullscale logging to track actions and errors.

Provide test result metrics in text and visual representations. 33 reviewers of Lyssna have provided feedback on this feature.

Connects to external systems and applications as needed to complete team workflows. This feature was mentioned in 11 Lyssna reviews.

Is consistently available (uptime) and allows users to complete tasks reliably. 12 reviewers of Lyssna have provided feedback on this feature.

Automates some or all operation related tasks. 10 reviewers of Lyssna have provided feedback on this feature.

Reminders are automatically sent to all parties before an interview. 11 reviewers of Lyssna have provided feedback on this feature.

Provides users with a pre-built library of useable email templates. This feature was mentioned in 11 Lyssna reviews.

As reported in 10 Lyssna reviews. Organizers can specify meeting room locations.

Provides interviewer, time, and location alternatives on short notice. 10 reviewers of Lyssna have provided feedback on this feature.

Provides pre-built or customizable performance reports. 11 reviewers of Lyssna have provided feedback on this feature.

Contains application performance monitoring capabilities 11 reviewers of Lyssna have provided feedback on this feature.

As reported in 48 Lyssna reviews. Helps create more intelligent surveys based on respondent's actions and answers

Based on 46 Lyssna reviews. Allows users to customize survey colors, logos, and URLs to match company branding

Ability to embed videos, photos, or other rich media This feature was mentioned in 46 Lyssna reviews.

Allows for creation of surveys in different languages and advanced survey translation 41 reviewers of Lyssna have provided feedback on this feature.

Provides tools to visualize and analyze data 45 reviewers of Lyssna have provided feedback on this feature.

Based on 39 Lyssna reviews. Allows integration with third -party reporting and business intelligence applications

Allows users to export reports from the product into an .xsl, .csv, or .pdf file 46 reviewers of Lyssna have provided feedback on this feature.

As reported in 44 Lyssna reviews. Allows administrators to set permissions on viewing, filtering, or sharing survey results

Condenses long documents or text into a brief summary.

As reported in 33 Lyssna reviews. Condenses long documents or text into a brief summary.

Based on 11 Lyssna reviews. Improves performance based on feedback and experience

Based on 11 Lyssna reviews. Anticipates needs and offers suggestions without prompting

Based on 11 Lyssna reviews. Makes informed choices based on available data and objectives

Supports various research types: brand tracking, concept testing, CX, campaign evaluation, journey mapping.

Adjusts templates, quotas, norms, language, and structure for different markets, verticals, and geographies.

Suggests logic paths, mitigates bias (order, fatigue), and optimizes question flow.

Enables users to build surveys with branching, quotas, randomization without needing vendor support.

Dynamically generates follow-up questions during survey based on respondent answers to deepen insight.

Supports multiple sourcing modes: panels, open links, partner audiences.

Allows uploading of first-party customer / CRM lists for sampling or recontact.

Gives access to pre-profiled consumer panels for targeting.

Enables launching, collecting, and closing studies quickly (hours to days) for agile insights.

Implements checks (fraud, attention, logic, cleaning) during collection to ensure data reliability.

Supports surveys via mobile, SMS, app, web, adapting delivery to device and context.

Automates summary, trend detection, clustering, and insights generation.

Supports qualitative methods like open-text, video, or discussion feedback.

Offers benchmarks, industry norms, comparative analytics.

Provides interactive dashboards, narrative visualizations, and embedding into external systems or BI tools.

Allows embedding insight modules, export to other systems, push-to BI or product dashboards.

Enables team collaboration, commenting, version control, and stakeholder review flows.