# Lyssna vs Maze Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Lyssna excels in user experience, particularly highlighting its **super fast feedback** and **flexible formats** for various research needs. Users appreciate how easy it is to set up and run tests, making it a strong choice for those who prioritize quick implementation.
- **Users say** Maze shines in its integration capabilities, with seamless connections to tools like **Figma, Sketch, and Adobe XD**. This feature allows teams to validate ideas before development, which is a significant advantage for design-focused projects.
- **Reviewers mention** that while both products have a solid star rating of 4.5, Lyssna has a higher G2 Score in the User Research category, indicating a stronger overall user satisfaction in that area. Users find it particularly useful for gathering feedback on live websites and prototypes.
- **According to verified reviews** , Maze is noted for its powerful automated reporting and analytics features, which help users generate insightful reports. This capability is especially beneficial for teams looking to make data-driven decisions based on user research.
- **G2 reviewers highlight** that Lyssna offers excellent customer support, which users find invaluable when navigating its wide range of tools for both moderated and unmoderated research. This level of support can make a significant difference for teams needing assistance.
- **Users report** that while Maze is well-equipped for handling surveys and user testing, it faces challenges in feedback aggregation and real-time analysis compared to Lyssna, which users feel provides a more comprehensive approach to collecting and analyzing user feedback.



| | Lyssna | Maze | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 178 | 111 | 
| **Largest Market Segment** | Mid-Market (37.6% of reviews) | Mid-Market (47.2% of reviews) | 
| **Entry Level Price** | Free 3 Seats Per Month | Free | 

---
## Top Pros & Cons

### Lyssna

Pros:
- Ease of Use (37 reviews)
- Features (26 reviews)

Cons:
- Missing Features (12 reviews)
- Survey Issues (12 reviews)

### Maze

Pros:
- Features (6 reviews)
- Ease of Use (5 reviews)

Cons:
- Limited Functionality (4 reviews)
- Complex Usability (3 reviews)

---
## Ratings Comparison
| Rating | Lyssna | Maze | 
|---|---|---|
  | **Meets Requirements** | 8.4 (160 reviews) | 8.1 (77 reviews) | 
  | **Ease of Use** | 9.1 (162 reviews) | 8.9 (77 reviews) | 
  | **Ease of Setup** | 9.2 (118 reviews) | 9.5 (32 reviews) | 
  | **Ease of Admin** | 8.9 (62 reviews) | 9.1 (28 reviews) | 
  | **Quality of Support** | 9.1 (105 reviews) | 8.7 (62 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (49 reviews) | 9.2 (22 reviews) | 
  | **Product Direction (% positive)** | 9.1 (160 reviews) | 8.4 (64 reviews) | 

---
## Pricing

### Lyssna

#### Entry-Level Pricing

Plan: Free

Price: Free 3 Seats Per Month

Description: For small teams starting their experience research journey.

Key Features:
- Unlimited quick studies
- 15 self-recruited test and survey responses
- Core methods

[Browse all 3 editions](https://www.g2.com/products/lyssna/pricing)

#### Free Trial

Yes

### Maze

#### Entry-Level Pricing

Plan: Free

Price: Free

Description: For individuals looking to kickstart usability testing, at no cost.

Key Features:
- 1 study per month
- 5 seats
-  Pay-per use panel credits

[Browse all 2 editions](https://www.g2.com/products/maze-maze/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### User Research

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | 7.8/10 | 155 |
| **Maze** | 7.6/10 | 64 |

#### User Response Methods

| Feature | Lyssna | Maze | 
|---|---|---|
| **Survey** | 8.8 (130 reviews) | 8.4 (57 reviews) | 
| **Video Snippets** | 6.8 (82 reviews) | 7.5 (21 reviews) | 
| **Video Interview** | 7.2 (81 reviews) | 6.0 (12 reviews) | 
| **Text/Notes** | 8.2 (107 reviews) | 8.4 (52 reviews) | 

#### Participant Selection

| Feature | Lyssna | Maze | 
|---|---|---|
| **In-App** | Feature Not Available | 7.6 (37 reviews) | 
| **On-Site** | Feature Not Available | 7.6 (11 reviews) | 
| **Recruitment Pool** | 8.3 (120 reviews) | 7.1 (31 reviews) | 

#### Insights

| Feature | Lyssna | Maze | 
|---|---|---|
| **Analytics** | 8.4 (123 reviews) | 8.2 (56 reviews) | 
| **Collaboration** | 7.5 (112 reviews) | 8.2 (46 reviews) | 
| **Sorting** | 7.7 (102 reviews) | 7.8 (43 reviews) | 

#### Generative AI

| Feature | Lyssna | Maze | 
|---|---|---|
| **AI Text Summarization** | 7.1 (35 reviews) | 6.7 (10 reviews) | 

### Crowd Testing Tools

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | 7.9/10 | 36 |
| **Maze** | N/A | N/A |

#### Functionality

| Feature | Lyssna | Maze | 
|---|---|---|
| **Crowd Testing** | 8.6 (36 reviews) | Not enough data | 
| **Feedback Tracking** | 7.7 (32 reviews) | Not enough data | 
| **Integration** | 6.9 (32 reviews) | Not enough data | 
| **Requirements** | 7.9 (30 reviews) | Not enough data | 
| **Logging** | 7.8 (30 reviews) | Not enough data | 

#### Admin

| Feature | Lyssna | Maze | 
|---|---|---|
| **Test Analysis** | 8.5 (34 reviews) | Not enough data | 

### Interview Scheduling

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | 7.9/10 | 18 |
| **Maze** | N/A | N/A |

#### Platform Basics

| Feature | Lyssna | Maze | 
|---|---|---|
| **Interoperability** | 7.4 (11 reviews) | Not enough data | 
| **Performance** | 8.3 (12 reviews) | Not enough data | 

#### Platform Content

| Feature | Lyssna | Maze | 
|---|---|---|
| **Automation** | 7.8 (10 reviews) | Not enough data | 
| **Reminders** | 9.2 (11 reviews) | Not enough data | 
| **Email Template** | 8.5 (11 reviews) | Not enough data | 
| **Booking** | 9.0 (10 reviews) | Not enough data | 
| **Rescheduling** | 7.5 (10 reviews) | Not enough data | 

#### Platform Performance

| Feature | Lyssna | Maze | 
|---|---|---|
| **Reporting** | 7.6 (11 reviews) | Not enough data | 
| **Monitoring** | 6.8 (11 reviews) | Not enough data | 

#### Platform

| Feature | Lyssna | Maze | 
|---|---|---|
| **Customization ** | 7.6 (15 reviews) | Not enough data | 
| **Integration APIs** | 6.2 (13 reviews) | Not enough data | 
| **Internationalization** | 6.0 (13 reviews) | Not enough data | 
| **User, Role, and Access Management** | 8.8 (14 reviews) | Not enough data | 
| **Performance** | 8.5 (16 reviews) | Not enough data | 
| **Mobility** | 7.7 (14 reviews) | Not enough data | 
| **Reporting** | 7.6 (16 reviews) | Not enough data | 
| **Dashboards** | 8.6 (15 reviews) | Not enough data | 

### User Research Repositories

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | N/A | N/A |
| **Maze** | 7.7/10 | 7 |

#### Management

| Feature | Lyssna | Maze | 
|---|---|---|
| **Team Collaboration** | Not enough data | 8.0 (5 reviews) | 
| **Access Control** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 

#### Functionality

| Feature | Lyssna | Maze | 
|---|---|---|
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Note Taking** | Not enough data | 7.3 (5 reviews) | 
| **Integrations** | Not enough data | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | 7.6/10 | 55 |
| **Maze** | N/A | N/A |

#### Survey Management

| Feature | Lyssna | Maze | 
|---|---|---|
| **Survey Builder** | 8.1 (53 reviews) | Not enough data | 
| **Question Types** | 9.0 (54 reviews) | Not enough data | 
| **Templates** | 8.0 (47 reviews) | Not enough data | 
| **Survey Distribution** | 8.2 (46 reviews) | Not enough data | 

#### Survey Customization

| Feature | Lyssna | Maze | 
|---|---|---|
| **Branching/Skip Logic** | 7.8 (48 reviews) | Not enough data | 
| **Branding** | 6.6 (47 reviews) | Not enough data | 
| **Multimedia Support** | 7.5 (46 reviews) | Not enough data | 
| **Multilingual Surveys** | 6.5 (41 reviews) | Not enough data | 

#### Survey Insights

| Feature | Lyssna | Maze | 
|---|---|---|
| **Reporting & Analytics** | 7.8 (46 reviews) | Not enough data | 
| **BI Tools Integration** | 5.9 (39 reviews) | Not enough data | 
| **Data Exporting** | 8.0 (47 reviews) | Not enough data | 
| **Permissions** | 8.3 (44 reviews) | Not enough data | 

#### Agentic AI - Survey

| Feature | Lyssna | Maze | 
|---|---|---|
| **Adaptive Learning** | 7.1 (11 reviews) | Not enough data | 
| **Proactive Assistance** | 7.6 (11 reviews) | Not enough data | 
| **Decision Making** | 8.2 (11 reviews) | Not enough data | 

### Enterprise Feedback Management

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | 7.8/10 | 5 |
| **Maze** | 9.1/10 | 11 |

#### Generative AI

| Feature | Lyssna | Maze | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Survey Management

| Feature | Lyssna | Maze | 
|---|---|---|
| **Brand Design Consistency** | 9.7 (5 reviews) | 9.8 (9 reviews) | 
| **Survey Deployment** | 9.3 (5 reviews) | 8.6 (7 reviews) | 
| **Feedback Collection** | 8.3 (5 reviews) | 9.4 (9 reviews) | 
| **Device Responsiveness** | 7.0 (5 reviews) | 8.1 (9 reviews) | 

#### Process Management

| Feature | Lyssna | Maze | 
|---|---|---|
| **Feedback Aggregation** | 6.7 (5 reviews) | 9.2 (8 reviews) | 
| **Trigger Alerts** | 6.3 (5 reviews) | Feature Not Available | 
| **Real-Time Analysis** | 7.0 (5 reviews) | 9.6 (8 reviews) | 
| **Real-Time Action** | 7.7 (5 reviews) | Feature Not Available | 

#### System Management

| Feature | Lyssna | Maze | 
|---|---|---|
| **Security** | 8.3 (5 reviews) | 9.3 (9 reviews) | 
| **System Monitoring** | 8.0 (5 reviews) | Feature Not Available | 

### Recruiting

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | N/A | N/A |
| **Maze** | N/A | N/A |

#### Generative AI

| Feature | Lyssna | Maze | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Consumer Insights Platforms

| Product | Score | Reviews |
|---|---|---|
| **Lyssna** | N/A | N/A |
| **Maze** | N/A | N/A |

#### Survey Design - Consumer Insights Platforms

| Feature | Lyssna | Maze | 
|---|---|---|
| **Multi-Use Methodologies** | Not enough data | Not enough data | 
| **Industry & Locale Adaptability** | Not enough data | Not enough data | 
| **Behavioral & Adaptive Logic Guidance** | Not enough data | Not enough data | 
| **Self-Serve Survey Builder** | Not enough data | Not enough data | 
| **AI Smart Probes** | Not enough data | Not enough data | 

#### Audience Access - Consumer Insights Platforms

| Feature | Lyssna | Maze | 
|---|---|---|
| **Flexible Audience Options** | Not enough data | Not enough data | 
| **Customer Data Upload** | Not enough data | Not enough data | 
| **Consumer Panels** | Not enough data | Not enough data | 

#### Data Collection - Consumer Insights Platforms

| Feature | Lyssna | Maze | 
|---|---|---|
| **Rapid Research** | Not enough data | Not enough data | 
| **Quality Assurance** | Not enough data | Not enough data | 
| **Mobile / Mixed Mode** | Not enough data | Not enough data | 

#### Analytics - Consumer Insights Platforms

| Feature | Lyssna | Maze | 
|---|---|---|
| **AI-Powered Insights** | Not enough data | Not enough data | 
| **Qualitative Research Support** | Not enough data | Not enough data | 
| **Benchmarking & Norms** | Not enough data | Not enough data | 

#### Collaboration - Consumer Insights Platforms

| Feature | Lyssna | Maze | 
|---|---|---|
| **Dashboards & Embedded Integrations** | Not enough data | Not enough data | 
| **Embeddable Reports** | Not enough data | Not enough data | 
| **Shared Workspaces** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [User Research Tools](https://www.g2.com/categories/user-research), [Enterprise Feedback Management Software](https://www.g2.com/categories/enterprise-feedback-management)

**Unique to Lyssna (4):** [Interview Scheduling Software](https://www.g2.com/categories/interview-scheduling), [Survey Software](https://www.g2.com/categories/survey), [Crowd Testing Tools](https://www.g2.com/categories/crowd-testing-tools), [Consumer Insights Platforms](https://www.g2.com/categories/consumer-insights-platforms)

**Unique to Maze (1):** [User Research Repositories](https://www.g2.com/categories/user-research-repositories)


---
## Reviewer Demographics

### By Company Size

| Segment | Lyssna | Maze | 
|---|---|---|
| **Small-Business** | 37.1% | 30.6% | 
| **Mid-Market** | 37.6% | 47.2% | 
| **Enterprise** | 25.3% | 22.2% | 

### By Industry

#### Lyssna

- **Information Technology and Services:** 14.8%
- **Marketing and Advertising:** 11.2%
- **Computer Software:** 10.7%
- **Design:** 10.1%
- **Financial Services:** 5.9%
- **Health, Wellness and Fitness:** 3.6%
- **Hospital & Health Care:** 3.0%
- **Automotive:** 2.4%
- **Retail:** 2.4%
- **Leisure, Travel & Tourism:** 2.4%
- **Other:** 33.7%

#### Maze

- **Computer Software:** 13.9%
- **Financial Services:** 10.2%
- **Information Technology and Services:** 10.2%
- **Design:** 9.3%
- **Retail:** 3.7%
- **Banking:** 3.7%
- **Health, Wellness and Fitness:** 3.7%
- **Transportation/Trucking/Railroad:** 2.8%
- **Automotive:** 2.8%
- **Food & Beverages:** 2.8%
- **Other:** 37.0%

---
## Alternatives

### Alternatives to Lyssna

- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (792 reviews)
- [User Interviews](https://www.g2.com/products/user-interviews/reviews) — 4.6/5 stars (1046 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (342 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23551 reviews)
- [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (528 reviews)
- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5202 reviews)
- [Typeform](https://www.g2.com/products/typeform/reviews) — 4.5/5 stars (1004 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3017 reviews)

### Alternatives to Maze

- [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (792 reviews)
- [Optimal](https://www.g2.com/products/optimal-optimal/reviews) — 4.3/5 stars (62 reviews)
- [Hotjar by Contentsquare](https://www.g2.com/products/hotjar-by-contentsquare/reviews) — 4.3/5 stars (342 reviews)
- [Dscout](https://www.g2.com/products/dscout/reviews) — 4.5/5 stars (184 reviews)
- [Userlytics](https://www.g2.com/products/userlytics/reviews) — 4.4/5 stars (188 reviews)
- [User Interviews](https://www.g2.com/products/user-interviews/reviews) — 4.6/5 stars (1046 reviews)
- [Lookback](https://www.g2.com/products/lookback/reviews) — 4.3/5 stars (21 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3017 reviews)
- [Respondent](https://www.g2.com/products/respondent/reviews) — 4.6/5 stars (528 reviews)
- [Mouseflow](https://www.g2.com/products/mouseflow/reviews) — 4.6/5 stars (690 reviews)

---
## Top Discussions

### Lyssna

No discussions available for this product.

### Maze

- Title: [What can you use maze for?](https://www.g2.com/discussions/what-can-you-use-maze-for) — 1 comment
  > **Top comment:** "Unmoderated usability tests & surveys"
- Title: [What is Maze software?](https://www.g2.com/discussions/what-is-maze-software) — 1 comment
  > **Top comment:** "Maze is a software built to conduct unmoderated usability tests, with the possibility of including different types of questions beyond the usability test..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/lyssna-vs-maze-maze)