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At a Glance
Market Segments
Small-Business (37.5% of reviews)
Enterprise (41.9% of reviews)
Entry-Level Pricing
Free 3 Seats Per Month
Contact Us Per Year
Lyssna
Star Rating
(157)4.5 out of 5
Market Segments
Small-Business (37.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free 3 Seats Per Month
Browse all 4 pricing plansUserTesting
Star Rating
(784)4.4 out of 5
Market Segments
Enterprise (41.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that while both UserTesting and Lyssna have a solid star rating of 4.5, UserTesting has a more extensive review base with 719 reviews compared to Lyssna's 131, indicating a broader user experience and feedback spectrum.
- Reviewers mention that Lyssna excels in ease of use, scoring 9.2 compared to UserTesting's 8.4. Users appreciate Lyssna's intuitive interface, making it easier for small businesses to navigate and utilize effectively.
- Users on G2 highlight that Lyssna's survey builder is particularly strong, scoring 8.2, while UserTesting's is notably lower at 5.8. Reviewers appreciate Lyssna's variety of question types and templates, which enhance survey creation.
- Reviewers say that UserTesting shines in video snippets and video interviews, scoring 8.6 and 8.7 respectively, which are crucial for qualitative research. In contrast, Lyssna's scores of 6.8 and 7.3 indicate room for improvement in these areas.
- Users report that Lyssna offers better analytics capabilities, scoring 8.3 compared to UserTesting's 7.7. Reviewers mention that Lyssna's reporting features provide clearer insights, which are essential for data-driven decision-making.
- G2 users note that while both platforms have strong support, Lyssna edges out with a quality of support score of 9.3 versus UserTesting's 9.0. Users appreciate the responsiveness and helpfulness of Lyssna's support team, which enhances the overall user experience.
Pricing
Entry-Level Pricing
Lyssna
Free
Free
3 Seats Per Month
- 1 study per month
- 15 self-recruited test and survey responses
- Core methodologies
UserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
Free Trial
Lyssna
Free Trial is available
UserTesting
Free Trial is available
Ratings
Meets Requirements
8.5
143
8.6
599
Ease of Use
9.1
145
8.4
630
Ease of Setup
9.2
102
8.6
295
Ease of Admin
9.0
51
8.7
231
Quality of Support
9.2
96
9.0
522
Has the product been a good partner in doing business?
9.1
39
8.8
226
Product Direction (% positive)
9.3
145
8.1
589
Features by Category
User Response Methods
8.8
126
7.6
317
|
Verified
6.8
79
8.7
374
|
Verified
7.1
80
8.7
296
|
Verified
Feature Not Available
7.1
182
|
Verified
8.1
105
8.2
351
|
Verified
Participant Selection
Feature Not Available
7.4
127
Feature Not Available
5.6
82
Feature Not Available
6.9
108
8.3
113
8.1
375
|
Verified
Insights
8.3
118
7.7
344
|
Verified
7.5
110
7.7
312
|
Verified
7.7
100
7.4
312
|
Verified
Generative AI
7.1
33
6.7
84
Functionality
8.7
35
Not enough data
7.7
32
Not enough data
6.9
32
Not enough data
7.9
30
Not enough data
7.8
30
Not enough data
Admin
8.5
33
Not enough data
Platform Basics
7.4
11
Not enough data
8.3
12
Not enough data
Platform Content
7.8
10
Not enough data
9.2
11
Not enough data
8.5
11
Not enough data
9.0
10
Not enough data
7.5
10
Not enough data
Platform Performance
7.6
11
Not enough data
6.8
11
Not enough data
Platform
7.6
15
Not enough data
6.2
13
Not enough data
6.0
13
Not enough data
8.8
14
Not enough data
9.0
15
Not enough data
7.7
14
Not enough data
8.0
15
Not enough data
8.6
15
Not enough data
Feedback Source
Not enough data
8.0
113
Not enough data
8.4
130
Not enough data
8.4
131
Not enough data
7.7
83
Not enough data
8.3
155
Feedback Management
Not enough data
7.7
144
Not enough data
7.7
158
Not enough data
8.2
175
Not enough data
8.2
161
Insights
Not enough data
Feature Not Available
Not enough data
7.3
161
Not enough data
7.7
172
Agentic AI - Demo Automation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
Not enough data
6.8
20
Not enough data
6.7
19
Not enough data
6.8
18
Not enough data
Feature Not Available
Customization
Not enough data
6.9
18
Not enough data
6.2
17
Not enough data
6.2
18
Not enough data
5.8
17
Generative AI
Not enough data
Feature Not Available
Not enough data
7.3
19
Agentic AI - Experience Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
8.3
52
6.1
22
9.0
54
7.9
24
8.0
47
6.5
22
8.2
46
6.5
24
Survey Customization
7.8
48
6.0
25
6.7
46
5.8
24
7.5
46
6.5
24
6.5
41
4.9
23
Survey Insights
7.9
45
6.3
24
5.9
39
Feature Not Available
8.2
46
7.1
24
8.3
44
6.8
24
Agentic AI - Survey
7.1
11
Feature Not Available
7.6
11
Feature Not Available
8.2
11
Feature Not Available
Generative AI
Feature Not Available
5.7
5
Not enough data
6.4
6
Survey Management
9.7
5
9.0
35
|
Verified
9.3
5
8.3
83
|
Verified
8.3
5
8.6
107
|
Verified
7.0
5
8.5
100
|
Verified
Process Management
6.7
5
8.0
102
|
Verified
6.3
5
Feature Not Available
7.0
5
8.3
82
|
Verified
7.7
5
Feature Not Available
System Management
8.3
5
8.8
89
|
Verified
8.0
5
9.2
15
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Lyssna and UserTesting are categorized as User Research, Enterprise Feedback Management, Survey, and Consumer Insights Platforms
Unique Categories
Lyssna is categorized as Interview Scheduling and Crowd Testing Tools
UserTesting is categorized as Consumer Video Feedback and Experience Management
Reviews
Reviewers' Company Size
Lyssna
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.5%
Design
11.2%
Marketing and Advertising
10.5%
Computer Software
10.5%
Financial Services
5.9%
Other
47.4%
Financial Services
10.4%
Computer Software
9.7%
Information Technology and Services
8.8%
Retail
6.5%
Consumer Goods
3.9%
Other
60.8%
Discussions
Lyssna has no discussions with answers
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
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