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# Lyssna vs UserTesting Comparison - What are their main differences?

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LyssnaUserTesting[+ Add Product](#)

Reviews

**Lyssna** [

4.4/5(188)

](https://www.g2.com/products/lyssna/reviews#reviews)

**UserTesting** [

4.4/5(794)

](https://www.g2.com/products/usertesting/reviews#reviews)

Pricing

**Lyssna**
Free Trial

**Free** 3 Seats Per Month · Free

**UserTesting**
Free Trial

**Contact Us** Per Year · Team-based Unlimited 

**Pricing Insights**
from reviews

Time to Implement

**Lyssna**
\<1 monthFaster

Based on 18 responses

**UserTesting**
2 months

Based on 44 responses

Return on Investment

**Lyssna**
5 months7 months sooner

Based on 15 responses

**UserTesting**
12 months

Based on 30 responses

Perceived Cost

**Lyssna**
$$$$$

**UserTesting**
$$$$$

Average Discount

**Lyssna**
6%

**UserTesting**
9%3% more

 ![Lyssna](https://images.g2crowd.com/uploads/product/hd_favicon/7fb89a942a0682ed06350f63509c73de/lyssna.svg "Lyssna")

 ![UserTesting](https://images.g2crowd.com/uploads/product/hd_favicon/ac57cca9184c8ef16c868d466e726c9f/usertesting.svg "UserTesting")

G2 offers free advice on this comparison.

Chat with an expert

How do we contact you?

 ![](/assets/advisor_router/text_message-df41c2977e57ce19bdccb768c56510d9fa9182b581f7903660ca57fd8634bf09.svg)Text Message

 ![](/assets/advisor_router/phone_call-c9171db19e0526ecaea5fcbe1122f2ba459d8ab314c830a23440e5a1a536d62f.svg)Phone Call

Who do you want to talk with?

 ![](/assets/advisor_router/ai_agent-4d78629a3ba354fed449a65c60df3a6f2eda90fb98411b711df4b25d7be52a38.svg)AI Agent

 ![](/assets/advisor_router/human-26a980d7eed0089d422337af1b2588329a59f3fec5a0eff6d1b43312553d4c7b.svg)Human

Pros & Cons

**Lyssna**
[
Ease of Use (57)
](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1660876&qs=pros-and-cons#reviews)[
Customer Support (27)
](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1656735&qs=pros-and-cons#reviews)[
Survey Issues (15)
](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1656673&qs=pros-and-cons#reviews)[
Missing Features (12)
](https://www.g2.com/products/lyssna/reviews?filters%5Bsentiment_snippet%5D=1660292&qs=pros-and-cons#reviews)

**UserTesting**
[
Ease of Use (86)
](https://www.g2.com/products/usertesting/reviews?filters%5Bsentiment_snippet%5D=1749829&qs=pros-and-cons#reviews)[
Helpful (64)
](https://www.g2.com/products/usertesting/reviews?filters%5Bsentiment_snippet%5D=1747493&qs=pros-and-cons#reviews)[
Testing Difficulties (28)
](https://www.g2.com/products/usertesting/reviews?filters%5Bsentiment_snippet%5D=1749176&qs=pros-and-cons#reviews)[
Missing Features (26)
](https://www.g2.com/products/usertesting/reviews?filters%5Bsentiment_snippet%5D=1748728&qs=pros-and-cons#reviews)

Integrations

**Lyssna**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e369fa2434bfed6434dea757dc661c25/chatgpt.jpg "Product Avatar Image")

ChatGPT

](https://www.g2.com/products/chatgpt/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_d08938b2bcd0f8cc93eb9321f26c74c4/claude-2025-12-11.jpeg "Product Avatar Image")

Claude

](https://www.g2.com/products/claude-2025-12-11/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3f8dfbd36c438447b2cb20b9565f2afd/figma.jpg "Product Avatar Image")

Figma

](https://www.g2.com/products/figma/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4a9a6d57cdd833bf0381d21fd9246641/google-workspace.png "Product Avatar Image")

Google Workspace

](https://www.g2.com/products/google-workspace/reviews)[
View all
](https://www.g2.com/products/lyssna/integrations)

**UserTesting**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_3f8dfbd36c438447b2cb20b9565f2afd/figma.jpg "Product Avatar Image")

Figma

](https://www.g2.com/products/figma/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_793034d14bb0f3fa12d97cf3cc0032c4/jira.jpg "Product Avatar Image")

Jira

](https://www.g2.com/products/jira/reviews)[
View all
](https://www.g2.com/products/usertesting/integrations)

Screenshots

**Lyssna**
 ![Lyssna screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1284818/feature-research-panel.png)

**UserTesting**
 ![UserTesting screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1235524/audience-management-hero-Image.png)

Ratings

Meets Requirements

**Lyssna**

8.4

8.4169

**UserTesting**

8.5

8.5607

Ease of Use

**Lyssna**

9.1

9.1171

**UserTesting**

8.4

8.4638

Ease of Setup

**Lyssna**

9.2

9.2127

**UserTesting**

8.6

8.6304

Ease of Admin

**Lyssna**

8.9

8.965

**UserTesting**

8.7

8.7235

Quality of Support

**Lyssna**

9.0

9.0113

**UserTesting**

9.0

9.0530

Has the product been a good partner in doing business?

**Lyssna**

8.8

8.851

**UserTesting**

8.7

8.7231

Product Direction (% positive)

**Lyssna**

8.9

8.9168

**UserTesting**

8.1

8.1597

Features

User Research[Hide 80 FeaturesShow 80 Features](javascript:void(0);)

7.8

164

7.5

470

User Response Methods

Survey

8.8(won by 1.3)

136

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.5

319

|

Verified

Video Snippets

6.8

82

8.6(won by 1.8)

377

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Video Interview

7.2

82

8.7(won by 1.5)

298

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Text/Notes

8.2(tied score)

109

8.2(tied score)

352

|

Verified

Photo Submission

Feature Not Available

7.1(won by default)

184

|

Verified

Commenting/Notes

Not enough data

Not enough data

Participant Selection

Recruitment Pool

8.3(won by 0.2)

125

8.1

380

|

Verified

In-App

Feature Not Available

7.4(won by default)

126

In-Store

Feature Not Available

5.5(won by default)

81

On-Site

Feature Not Available

6.9(won by default)

107

Single Sign On

Not enough data

Not enough data

Insights

Analytics

8.3(won by 0.6)

126

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.7

348

|

Verified

Collaboration

7.5

112

7.6(won by 0.1)

312

|

Verified

Sorting

7.7(won by 0.3)

102

7.4

313

|

Verified

Visual Analytics

Not enough data

Not enough data

Generative AI

AI Text Summarization

7.0(won by 0.4)

38

6.6

85

Generative AI

Not enough data

Not enough data

Additional Functionality

User Journeys

Not enough data

Not enough data

Usability Testing

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

For Mobile

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

API

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Unmoderated Testing

Not enough data

Not enough data

Screen Activity Recording

Not enough data

Not enough data

Behavior Tracking

Not enough data

Not enough data

Software Testing Management

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Customizable Questions

Not enough data

Not enough data

Heatmaps

Not enough data

Not enough data

Prototype Creation

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

User Research Analysis

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

For Websites

Not enough data

Not enough data

Issue Tracking

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Design Management

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Moderated Usability Testing

Not enough data

Not enough data

Quantitative Metrics

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Categorization/Grouping

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Conversion Rate Optimization

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Video recording/Transcriptions

Not enough data

Not enough data

Customizable Categories

Not enough data

Not enough data

Annotations

Not enough data

Not enough data

Performance Testing

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Projections

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Assessment Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Video Support

Not enough data

Not enough data

Demographic Data

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Geotargeting

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

Audience Targeting

Not enough data

Not enough data

Survey[Hide 64 FeaturesShow 64 Features](javascript:void(0);)

7.6

55

6.4

29

Survey Management

Survey Builder

8.1(won by 2.0)

53

 (There is a greater than 0.5 difference between this product's rating and its competitors)

6.1

22

Customizable Questions

9.0(won by 1.1)

54

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.9

24

Templates

8.0(won by 1.5)

47

 (There is a greater than 0.5 difference between this product's rating and its competitors)

6.5

22

Survey Distribution

8.2(won by 1.7)

46

 (There is a greater than 0.5 difference between this product's rating and its competitors)

6.5

24

Mobile Survey

Not enough data

Not enough data

Site Intercept Survey

Not enough data

Not enough data

Pulse Surveys

Not enough data

Not enough data

Survey Customization

Question Branching

7.8(won by 1.8)

48

 (There is a greater than 0.5 difference between this product's rating and its competitors)

6.0

25

Branding

6.6(won by 0.8)

47

 (There is a greater than 0.5 difference between this product's rating and its competitors)

5.8

24

Multimedia Support

7.5(won by 1.0)

46

 (There is a greater than 0.5 difference between this product's rating and its competitors)

6.5

24

Multilingual Surveys

6.5(won by 1.6)

41

 (There is a greater than 0.5 difference between this product's rating and its competitors)

4.9

23

Survey Insights

Reporting & Analytics

7.8(won by 1.5)

46

 (There is a greater than 0.5 difference between this product's rating and its competitors)

6.3

24

Data Exporting

8.0(won by 0.9)

47

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.1

24

Permissions

8.3(won by 1.5)

44

 (There is a greater than 0.5 difference between this product's rating and its competitors)

6.8

24

BI Tools Integration

5.9(won by default)

39

Feature Not Available

Collaboration Tools

Not enough data

Not enough data

Presentation Tools

Not enough data

Not enough data

Data Analysis Tools

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Agentic AI - Survey

Adaptive Learning

7.1(won by default)

11

Feature Not Available

Proactive Assistance

7.6(won by default)

11

Feature Not Available

Decision Making

8.2(won by default)

11

Feature Not Available

Dynamic Content

Not enough data

Not enough data

Additional Functionality

Single Sign On

Not enough data

Not enough data

Phone Polling

Not enough data

Not enough data

Online Polling

Not enough data

Not enough data

Support Audio/Images/Video

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Word Clouds

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Template Management

Feature Not Available

Not enough data

Email Management

Not enough data

Not enough data

Interactive Content

Not enough data

Not enough data

Q&A Management

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Data Cleansing

Not enough data

Not enough data

Email Marketing

Not enough data

Not enough data

Data Security

Not enough data

Not enough data

Anonymous Feedback

Not enough data

Not enough data

URL Customization

Not enough data

Not enough data

Question Piping

Not enough data

Not enough data

Offline Response Collection

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

NPS Survey Structure

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Response Validation

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Response Quotas

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Randomization

Not enough data

Not enough data

Enterprise Feedback Management[Hide 65 FeaturesShow 65 Features](javascript:void(0);)

7.8

5

8.2

155

Generative AI

AI Text Generation

Feature Not Available

5.7(won by default)

5

AI Text Summarization

Not enough data

6.4(won by default)

6

Generative AI

Not enough data

Not enough data

Survey Management

Brand Design Consistency

9.7(won by 0.7)

5

 (There is a greater than 0.5 difference between this product's rating and its competitors)

9.0

35

|

Verified

Survey Deployment

9.3(won by 1.0)

5

 (There is a greater than 0.5 difference between this product's rating and its competitors)

8.3

83

|

Verified

Feedback Collection

8.3

5

8.6(won by 0.3)

107

|

Verified

Device Responsiveness

7.0

5

8.5(won by 1.5)

100

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Surveys & Feedback

Not enough data

Not enough data

Mobile Survey

Not enough data

Not enough data

Pulse Surveys

Not enough data

Not enough data

Process Management

Feedback Aggregation

6.7

5

8.0(won by 1.3)

102

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Real-Time Analysis

7.0

5

8.3(won by 1.3)

82

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Trigger Alerts

6.3(won by default)

5

Feature Not Available

Real-Time Action

7.7(won by default)

5

Feature Not Available

360 Degree Feedback

Not enough data

Not enough data

Anonymous Feedback

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Text Analysis

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

System Management

Security

8.3

5

8.8(won by 0.5)

89

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

System Monitoring

8.0

5

9.2(won by 1.2)

15

|

Verified

 (There is a greater than 0.5 difference between this product's rating and its competitors)

SSL Security

Not enough data

Not enough data

GPS

Not enough data

Not enough data

Additional Functionality

Customer Experience Management

Not enough data

Not enough data

NPS of Employees

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Multi-Channel Distribution

Not enough data

Not enough data

Ratings/Reviews

Not enough data

Not enough data

Negative Feedback Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Text Fields

Not enough data

Not enough data

Customizable Questions

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Conditional Logic

Not enough data

Not enough data

Website Integration

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

API

Not enough data

Not enough data

NPS of Customers

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Segmentation

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

NPS Survey Structure

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Widgets

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Question Branching

Not enough data

Not enough data

Crowd Testing Tools[Hide 6 FeaturesShow 6 Features](javascript:void(0);)

7.9

36

Not enough data

Functionality

Crowd Testing

8.6(won by default)

36

Not enough data

Feedback Tracking

7.7(won by default)

32

Not enough data

Integration

6.9(won by default)

32

Not enough data

Requirements

7.9(won by default)

30

Not enough data

Logging

7.8(won by default)

30

Not enough data

Admin

Test Analysis

8.5(won by default)

34

Not enough data

Interview Scheduling[Hide 77 FeaturesShow 77 Features](javascript:void(0);)

7.8

17

Not enough data

Platform Basics

Interoperability

7.4(won by default)

11

Not enough data

Performance

8.3(won by default)

12

Not enough data

Platform Content

Automation

7.8(won by default)

10

Not enough data

Reminders

9.2(won by default)

11

Not enough data

Email Template

8.5(won by default)

11

Not enough data

Booking

9.0(won by default)

10

Not enough data

Rescheduling

7.5(won by default)

10

Not enough data

Platform Performance

Reporting

7.6(won by default)

11

Not enough data

Monitoring

6.8(won by default)

11

Not enough data

Platform

Customization 

7.6(won by default)

15

Not enough data

Integration APIs

6.2(won by default)

13

Not enough data

Internationalization

6.0(won by default)

13

Not enough data

User, Role, and Access Management

8.8(won by default)

14

Not enough data

Activity Dashboard

8.6(won by default)

15

Not enough data

Activity Dashboard

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Training Management

Not enough data

Not enough data

Goal Management

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Action Management

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Benefits Dashboard

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Recruitment Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Training Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Employee Management

Not enough data

Not enough data

Orientation Workflow Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

HR Management

Not enough data

Not enough data

Help Desk Management

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Payroll Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Job Description Management

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Assessment Management

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Third-Party Integration

Not enough data

Not enough data

Initiative Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Community Management

Not enough data

Not enough data

Employee Referral Management

Not enough data

Not enough data

Candidate Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Advertising Management

Not enough data

Not enough data

Application Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Job Management

Not enough data

Not enough data

Discount Management

Not enough data

Not enough data

Pipeline Management

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Job Management

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Compensation Management

Not enough data

Not enough data

Employee Management

Not enough data

Not enough data

Job Application Management

Not enough data

Not enough data

HR Management

Not enough data

Not enough data

Competency Management

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Job Description Management

Not enough data

Not enough data

Evaluation Management

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Consumer Video Feedback[Hide 17 FeaturesShow 17 Features](javascript:void(0);)

Not enough data

7.9

260

Feedback Source

Invitation

Not enough data

8.0(won by default)

115

Survey Link

Not enough data

8.4(won by default)

133

App

Not enough data

8.4(won by default)

132

Widget

Not enough data

7.7(won by default)

84

Recruitment Pool

Not enough data

8.3(won by default)

156

Feedback Management

Media Library

Not enough data

7.7(won by default)

145

Sorting

Not enough data

7.7(won by default)

160

Sharing

Not enough data

8.2(won by default)

178

Privacy

Not enough data

8.2(won by default)

163

Insights

Computer Transcription

Not enough data

7.3(won by default)

163

Analytics

Not enough data

7.7(won by default)

174

Human Transcription

Not enough data

Feature Not Available

Agentic AI - Demo Automation

Autonomous Task Execution

Not enough data

Feature Not Available

Cross-system Integration

Not enough data

Feature Not Available

Adaptive Learning

Not enough data

Feature Not Available

Natural Language Interaction

Not enough data

Feature Not Available

AI Demo Agent or Avatar 

Not enough data

Not enough data

Experience Management[Hide 56 FeaturesShow 56 Features](javascript:void(0);)

Not enough data

6.4

24

Analytics

Net Promoter Score (NPS)

Not enough data

6.8(won by default)

19

Customer Satisfaction (CSAT) Score

Not enough data

6.5(won by default)

18

Customer Effort Score (CES)

Not enough data

6.6(won by default)

17

Gamification

Not enough data

Feature Not Available

Customization

Stakeholder Management

Not enough data

6.9(won by default)

17

Multilanguage Support

Not enough data

6.0(won by default)

16

Multiple Branding Support

Not enough data

6.0(won by default)

17

Vertical-specific Solutions

Not enough data

5.6(won by default)

16

Customizable Branding

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Negative Feedback Management

Not enough data

Not enough data

Generative AI

AI Text Summarization

Not enough data

7.1(won by default)

18

AI Text Generation

Not enough data

Feature Not Available

Generative AI

Not enough data

Not enough data

Agentic AI - Experience Management

Autonomous Task Execution

Not enough data

Feature Not Available

Cross-system Integration

Not enough data

Feature Not Available

Natural Language Interaction

Not enough data

Feature Not Available

Proactive Assistance

Not enough data

Feature Not Available

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Real-Time Reporting

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

NPS Survey Structure

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Customer Journey Mapping

Not enough data

Not enough data

Text Analysis

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Multi-Channel Data Collection

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

API

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Multi-Channel Support

Not enough data

Not enough data

Show 3 feature categories with incomplete data

Collaboration & Productivity[Hide 45 FeaturesShow 45 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Third-Party Integrations

Not enough data

Not enough data

To-Do List

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Prioritization

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Screen Sharing

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Brainstorming

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

File Transfer

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Status Tracking

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Version Control

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Real Time Editing

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Assignment Management

Not enough data

Not enough data

Task Scheduling

Not enough data

Not enough data

Project Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Secure Data Storage

Not enough data

Not enough data

File Sharing

Not enough data

Not enough data

Document Storage

Not enough data

Not enough data

Task Progress Tracking

Not enough data

Not enough data

Discussions/Forums

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Progress Tracking

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

API

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Recruiting[Hide 2 FeaturesShow 2 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Consumer Insights Platforms[Hide 67 FeaturesShow 67 Features](javascript:void(0);)

Not enough data

Not enough data

Survey Design - Consumer Insights Platforms

Multi-Use Methodologies

Not enough data

Not enough data

Industry & Locale Adaptability

Not enough data

Feature Not Available

Behavioral & Adaptive Logic Guidance

Not enough data

Not enough data

Self-Serve Survey Builder

Not enough data

Not enough data

AI Smart Probes

Not enough data

Feature Not Available

Question Branching

Not enough data

Not enough data

Conditional Logic

Not enough data

Not enough data

Audience Access - Consumer Insights Platforms

Flexible Audience Options

Not enough data

Not enough data

Customer Data Upload

Not enough data

Not enough data

Consumer Panels

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Data Collection - Consumer Insights Platforms

Rapid Research

Not enough data

Not enough data

Quality Assurance

Not enough data

Not enough data

Mobile / Mixed Mode

Not enough data

Not enough data

Analytics - Consumer Insights Platforms

AI-Powered Insights

Not enough data

Not enough data

Qualitative Research Support

Not enough data

Not enough data

Benchmarking & Norms

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Collaboration - Consumer Insights Platforms

Dashboards & Embedded Integrations

Not enough data

Feature Not Available

Embeddable Reports

Not enough data

Not enough data

Shared Workspaces

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Additional Functionality

Customizable Questions

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Charting

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Face-to-Face

Not enough data

Not enough data

Survey Sample Management

Not enough data

Not enough data

Multi-Channel Distribution

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

SSL Security

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Offline Access

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Phone-Based

Not enough data

Not enough data

Template Management

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Panel Management

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

Paper-Based

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

API

Not enough data

Not enough data

Single Sign On

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Multiple User Accounts

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Statistical Analysis

Not enough data

Not enough data

Email Reminders

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Lyssna](https://images.g2crowd.com/uploads/product/hd_favicon/7fb89a942a0682ed06350f63509c73de/lyssna.svg "Lyssna")](https://www.g2.com/products/lyssna/reviews)

Lyssna

Small-Business(50 or fewer emp.)

36.3%

Mid-Market(51-1000 emp.)

39.1%

Enterprise(\> 1000 emp.)

24.6%

[![UserTesting](https://images.g2crowd.com/uploads/product/hd_favicon/ac57cca9184c8ef16c868d466e726c9f/usertesting.svg "UserTesting")](https://www.g2.com/products/usertesting/reviews)

UserTesting

Small-Business(50 or fewer emp.)

19.9%

Mid-Market(51-1000 emp.)

38.1%

Enterprise(\> 1000 emp.)

42.0%

Small-Business

(50 or fewer emp.)

36.3%

19.9%

Mid-Market

(51-1000 emp.)

39.1%

38.1%

Enterprise

(\> 1000 emp.)

24.6%

42.0%

Reviewers' Industry

[![Lyssna](https://images.g2crowd.com/uploads/product/hd_favicon/7fb89a942a0682ed06350f63509c73de/lyssna.svg "Lyssna")](https://www.g2.com/products/lyssna/reviews)
Lyssna

Information Technology and Services

14.0%

Computer Software

10.7%

Marketing and Advertising

10.7%

Design

9.6%

Financial Services

6.7%

Other

48.3%

[![UserTesting](https://images.g2crowd.com/uploads/product/hd_favicon/ac57cca9184c8ef16c868d466e726c9f/usertesting.svg "UserTesting")](https://www.g2.com/products/usertesting/reviews)
UserTesting

Financial Services

10.2%

Computer Software

9.8%

Information Technology and Services

8.7%

Retail

6.4%

Health, Wellness and Fitness

3.8%

Other

60.9%

FAQs

## Lyssna vs UserTesting FAQs

Generated using AI

Last updated: August 14, 2026

### What is the difference between UserTesting vs Lyssna?

Lyssna stands out for its higher Ease of Setup and slightly higher Quality of Support scores, while UserTesting is more established with a larger review base and is favored for its intuitive dashboard.

| [UserTesting](https://www.g2.com/products/usertesting/reviews) | [Lyssna](https://www.g2.com/products/lyssna/reviews) |
| --- | --- |
| 4.4/5 (792 reviews) | 4.5/5 (183 reviews) |
| Enterprise | Mid-Market |
| 8.6 | 9.2 |
| 9.0 | 9.1 |
| Intuitive dashboard | Easy to use interface |

### How do the pricing models of UserTesting and Lyssna compare?

Lyssna is considered the stronger value, with reviewers highlighting its affordability and fair pricing, while UserTesting is frequently described as expensive for small teams.

- **UserTesting:** Reviewers consistently mention that UserTesting is very expensive and often above budget for startups and small teams.
- **Lyssna:** Reviewers highlight Lyssna's fair and affordable pricing, with several noting its suitability for small and medium-sized businesses.
- **Switching Reason:** Many reviewers cite cost as a primary reason for choosing Lyssna over UserTesting, especially for smaller organizations seeking value.

### What are the best alternatives to UserTesting and Lyssna?

The top 3 alternatives to UserTesting and Lyssna are Dscout, Maze, and Respondent.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [UserTesting](https://www.g2.com/products/usertesting/reviews) | 4.4/5 (792 reviews) | Enterprise | Very expensive for small teams | Intuitive dashboard |
| [Lyssna](https://www.g2.com/products/lyssna/reviews) | 4.5/5 (183 reviews) | Mid-Market | Affordable and fair pricing | Easy to use interface |
| [Dscout](https://www.g2.com/products/dscout/reviews) | 4.5/5 (190 reviews) | Enterprise | — | Robust qualitative research capabilities |
| [Maze](https://www.g2.com/products/maze-maze/reviews) | 4.5/5 (111 reviews) | Mid-Market | — | Fast and flexible testing |
| [Respondent](https://www.g2.com/products/respondent/reviews) | 4.6/5 (530 reviews) | Small-Business | — | High-quality participant recruitment |

### Which User Research features should I prioritize when comparing UserTesting and Lyssna?

Buyers should prioritize Ease of Setup, Survey Creation, Integrations, Pricing, and Feature Variety when comparing UserTesting and Lyssna.

- **Ease of Setup:** Lyssna scores 9.2, UserTesting 8.6.
- **Survey Creation:** Lyssna has 12 all-time mentions for survey creation, UserTesting has 22 all-time mentions for survey issues.
- **Integrations:** Lyssna has 23 all-time mentions for Figma integration, UserTesting has 6.
- **Pricing:** Lyssna has 15 all-time mentions for pricing and 14 for affordability, UserTesting has 19 all-time mentions for being expensive.
- **Feature Variety:** Lyssna offers AI Smart Probes and dashboards, while UserTesting offers AI text generation, in-app, in-store, and on-site testing.

### What are the pros and cons of UserTesting vs Lyssna?

UserTesting's headline strength is its intuitive dashboard and robust participant pool, while Lyssna excels in ease of use and affordability.

- **UserTesting strengths:** Intuitive dashboard (27 all-time mentions for intuitive), robust participant pool, fast video feedback, and comprehensive test types.
- **UserTesting trade-offs:** Expensive for small teams (19 all-time mentions), survey issues (22 all-time mentions), and some missing features (26 all-time mentions).
- **Lyssna strengths:** Easy to use interface (57 all-time mentions for ease of use), affordable pricing (14 all-time mentions for affordability), strong Figma integration (23 all-time mentions), and fast setup (30 all-time mentions for easy setup).
- **Lyssna trade-offs:** Limited customization (11 all-time mentions), some missing features (18 all-time mentions), and occasional pricing unpredictability (12 all-time mentions for pricing issues).

### Is UserTesting or Lyssna better for small businesses?

Lyssna is better suited for small businesses, with reviewers consistently highlighting its affordability and right-sized feature set for smaller teams.

- **UserTesting:** Largest segment is Enterprise; reviewers note high costs and budget challenges for small teams.
- **Lyssna:** Largest segment is Mid-Market; reviewers describe it as right-sized and affordable for small and medium-sized businesses.

### Which User Research platform has better integrations?

Lyssna is favored for integrations, especially with Figma, as reflected in reviewer mention counts.

- **UserTesting:** Figma integration mentioned in 6 reviews.
- **Lyssna:** Figma integration mentioned in 23 reviews, with reviewers frequently citing its ease of use and value for design workflows.

### How do UserTesting and Lyssna compare on customer support?

Lyssna and UserTesting are at parity on Quality of Support, with Lyssna scoring 9.1 and UserTesting 9.0.

- **UserTesting:** Reviewers highlight responsive and helpful support, with 36 all-time mentions for customer support.
- **Lyssna:** Reviewers consistently praise the support team for being available, receptive to feedback, and quick to resolve issues, with 27 all-time mentions for customer support.

### Which is easier to implement, UserTesting or Lyssna?

Lyssna has a higher Ease of Setup score (9.2 vs. 8.6), indicating it is easier to implement than UserTesting.

- **UserTesting:** Reviewers describe setup as straightforward but note some complexity for non-researchers; 21 all-time mentions for easy setup.
- **Lyssna:** Reviewers consistently describe Lyssna as very easy to set up, with 30 all-time mentions for easy setup and frequent praise for its intuitive onboarding process.

### Which product has better Survey?

Lyssna is favored for Survey, with reviewers highlighting its survey creation tool and ease of use.

- **UserTesting:** 22 all-time mentions for survey issues; survey functionality is present but receives mixed feedback.
- **Lyssna:** 12 all-time mentions for survey creation; reviewers describe the survey tool as "second to none" and easy to use.

Alternatives

**Lyssna Alternatives**

 ![Maze](https://images.g2crowd.com/uploads/product/hd_favicon/1bef06591d0ecd485257391c93174729/maze-maze.svg "Maze")

[
Maze
](/products/maze-maze/reviews)

 ![User Interviews](https://images.g2crowd.com/uploads/product/hd_favicon/e084340a5b6caa5466ac4743423f39ce/user-interviews.svg "User Interviews")

[
User Interviews
](/products/user-interviews/reviews)

 ![SurveyMonkey](https://images.g2crowd.com/uploads/product/hd_favicon/14719688a688f7283815b6565517d7ee/surveymonkey.svg "SurveyMonkey")

[
SurveyMonkey
](/products/surveymonkey/reviews)

 ![Hotjar by Contentsquare](https://images.g2crowd.com/uploads/product/hd_favicon/882f58fdd9f66f7fb6f26e4c3ecabed8/hotjar-by-contentsquare.svg "Hotjar by Contentsquare")

[
Hotjar by Contentsquare
](/products/hotjar-by-contentsquare/reviews)

**UserTesting Alternatives**

 ![Dscout](https://images.g2crowd.com/uploads/product/hd_favicon/d65cff582bdde28c63538bd376092c43/dscout.svg "Dscout")

[
Dscout
](/products/dscout/reviews)

 ![Respondent](https://images.g2crowd.com/uploads/product/hd_favicon/a0948e9c5c619d3d77014123bd187a1e/respondent.svg "Respondent")

[
Respondent
](/products/respondent/reviews)

 ![Userlytics](https://images.g2crowd.com/uploads/product/hd_favicon/77d0a0611ac8e48b54fb28c48c3677ae/userlytics.svg "Userlytics")

[
Userlytics
](/products/userlytics/reviews)

 ![Hotjar by Contentsquare](https://images.g2crowd.com/uploads/product/hd_favicon/882f58fdd9f66f7fb6f26e4c3ecabed8/hotjar-by-contentsquare.svg "Hotjar by Contentsquare")

[
Hotjar by Contentsquare
](/products/hotjar-by-contentsquare/reviews)