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Compare Lyssna and UserTesting 
Featured Products
At a Glance
Market Segments
Small-Business (37.9% of reviews)
Enterprise (41.9% of reviews)
Entry-Level Pricing
Free 3 Seats Per Month
Contact Us Per Year
Lyssna
Star Rating
(166)4.4 out of 5
Market Segments
Small-Business (37.9% of reviews)
Pros & Cons
Entry-Level Pricing
Free 3 Seats Per Month
Browse all 4 pricing plansUserTesting
Star Rating
(785)4.4 out of 5
Market Segments
Enterprise (41.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plansLyssna vs UserTesting
When assessing the two solutions, reviewers found Lyssna easier to use, set up, and administer. Reviewers also preferred doing business with Lyssna overall.
- Reviewers felt that UserTesting meets the needs of their business better than Lyssna.
- When comparing quality of ongoing product support, reviewers felt that Lyssna is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Lyssna over UserTesting.
Pricing
Entry-Level Pricing
Lyssna
Free
Free
3 Seats Per Month
- 1 study per month
- 15 self-recruited test and survey responses
- Core methodologies
UserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
Free Trial
Lyssna
Free Trial is available
UserTesting
Free Trial is available
Ratings
Meets Requirements
8.4
152
8.6
599
Ease of Use
9.1
154
8.4
630
Ease of Setup
9.2
111
8.6
295
Ease of Admin
8.9
58
8.7
231
Quality of Support
9.1
102
9.0
522
Has the product been a good partner in doing business?
8.9
46
8.8
226
Product Direction (% positive)
9.2
153
8.1
589
Features by Category
User Response Methods
8.8
128
7.5
317
|
Verified
6.8
81
8.7
374
|
Verified
7.2
81
8.7
296
|
Verified
Feature Not Available
7.1
182
|
Verified
8.2
107
8.2
351
|
Verified
Participant Selection
Feature Not Available
7.4
126
Feature Not Available
5.5
81
Feature Not Available
6.9
107
8.2
115
8.1
374
|
Verified
Insights
8.3
120
7.7
344
|
Verified
7.4
111
7.7
312
|
Verified
7.8
101
7.4
312
|
Verified
Generative AI
7.1
33
6.6
83
Functionality
8.7
35
Not enough data
7.7
32
Not enough data
6.9
32
Not enough data
7.9
30
Not enough data
7.8
30
Not enough data
Admin
8.5
33
Not enough data
Platform Basics
7.4
11
Not enough data
8.3
12
Not enough data
Platform Content
7.8
10
Not enough data
9.2
11
Not enough data
8.5
11
Not enough data
9.0
10
Not enough data
7.5
10
Not enough data
Platform Performance
7.6
11
Not enough data
6.8
11
Not enough data
Platform
7.6
15
Not enough data
6.2
13
Not enough data
6.0
13
Not enough data
8.8
14
Not enough data
8.5
16
Not enough data
7.7
14
Not enough data
7.6
16
Not enough data
8.6
15
Not enough data
Feedback Source
Not enough data
8.0
114
Not enough data
8.4
131
Not enough data
8.4
131
Not enough data
7.7
83
Not enough data
8.3
155
Feedback Management
Not enough data
7.7
144
Not enough data
7.7
159
Not enough data
8.2
176
Not enough data
8.2
162
Insights
Not enough data
Feature Not Available
Not enough data
7.3
162
Not enough data
7.7
173
Agentic AI - Demo Automation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
Not enough data
6.8
20
Not enough data
6.7
19
Not enough data
6.8
18
Not enough data
Feature Not Available
Customization
Not enough data
6.9
18
Not enough data
6.2
17
Not enough data
6.2
18
Not enough data
5.8
17
Generative AI
Not enough data
Feature Not Available
Not enough data
7.3
19
Agentic AI - Experience Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
8.1
53
6.1
22
9.0
54
7.9
24
8.0
47
6.5
22
8.2
46
6.5
24
Survey Customization
7.8
48
6.0
25
6.6
47
5.8
24
7.5
46
6.5
24
6.5
41
4.9
23
Survey Insights
7.8
46
6.3
24
5.9
39
Feature Not Available
8.0
47
7.1
24
8.3
44
6.8
24
Agentic AI - Survey
7.1
11
Feature Not Available
7.6
11
Feature Not Available
8.2
11
Feature Not Available
Generative AI
Feature Not Available
5.7
5
Not enough data
6.4
6
Survey Management
9.7
5
9.0
35
|
Verified
9.3
5
8.3
83
|
Verified
8.3
5
8.6
107
|
Verified
7.0
5
8.5
100
|
Verified
Process Management
6.7
5
8.0
102
|
Verified
6.3
5
Feature Not Available
7.0
5
8.3
82
|
Verified
7.7
5
Feature Not Available
System Management
8.3
5
8.8
89
|
Verified
8.0
5
9.2
15
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Lyssna and UserTesting are categorized as User Research, Enterprise Feedback Management, Survey, and Consumer Insights Platforms
Unique Categories
Lyssna is categorized as Interview Scheduling and Crowd Testing Tools
UserTesting is categorized as Consumer Video Feedback and Experience Management
Reviews
Reviewers' Company Size
Lyssna
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.9%
Marketing and Advertising
11.2%
Design
10.6%
Computer Software
10.6%
Financial Services
5.6%
Other
47.2%
Financial Services
10.4%
Computer Software
9.7%
Information Technology and Services
8.8%
Retail
6.5%
Consumer Goods
3.9%
Other
60.8%
Discussions
Lyssna has no discussions with answers
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
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