--- title: Lyssna Reviews meta_title: 'Lyssna Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 183 reviews by the users' company size, role or industry to find out how Lyssna works for a business like yours. aggregate_rating: rating_value: 4.5 review_count: 183 scale: '5' date_modified: '2026-08-11' parent_category: name: Marketing url: https://www.g2.com/categories/marketing --- # Lyssna Reviews **Vendor:** Lyssna **Category:** [User Research Tools](https://www.g2.com/categories/user-research) **Average Rating:** 4.5/5.0 **Total Reviews:** 183 ## About Lyssna Lyssna, formerly UsabilityHub, is a remote user research platform that allows you to deeply understand your audience and move in the right direction — fast. With Lyssna, you can set up unmoderated and moderated research studies, recruit participants, and gain insights quickly to inform decision-making from strategy and concept through to design and implementation. The result? Experiences that your users will love. ## Lyssna Pros & Cons **What users like:** - Users find Lyssna **incredibly intuitive** , allowing for seamless use without excessive reliance on documentation. (57 reviews) - Users find Lyssna to be **intuitive and easy to use** , with valuable templates and quick feedback for projects. (37 reviews) - Users find Lyssna's **easy setup** intuitive, with templates and quick turnaround enhancing their overall experience. (30 reviews) - Users praise the **exceptional customer support** of Lyssna, appreciating quick insights and helpful webinars that enhance their experience. (27 reviews) - Users find Lyssna incredibly **intuitive to use** , making it easy to get started without extensive documentation. (24 reviews) - Users appreciate the **ease of use and implementation** with Lyssna, making it accessible for their testing needs. (23 reviews) - Tool Variety (19 reviews) - Setup Ease (18 reviews) - Simple (16 reviews) - Pricing (15 reviews) **What users dislike:** - Users desire more **customization options** in Lyssna, including navigation features and participant screening capabilities. (18 reviews) - Users struggle with **survey issues** like lack of autosave and basic questionnaire logic, affecting their experience. (15 reviews) - Users struggle with **pricing issues** , finding it unclear and potentially costly with rapid scaling for frequent analyses. (12 reviews) - Users feel the **limited customization** of Lyssna restricts the user experience and feature effectiveness for diverse testing needs. (11 reviews) - Users find the pricing of Lyssna can become **expensive** , particularly with frequent analyses and unclear initial costs. (10 reviews) - Users face **significant limitations** in Lyssna, impacting functionality and the overall testing experience. (10 reviews) - Users experience **slow performance** with Lyssna, often losing work due to inadequate saving and lengthy turnaround times. (9 reviews) - Limited Opportunities (7 reviews) - Not User-Friendly (7 reviews) - Poor Interface Design (7 reviews) ## Lyssna Reviews ### 1. Revolutionizing UX Research and Usability Testing **Rating:** 5.0/5.0 stars **Reviewed by:** Shannon S. **Reviewed Date:** August 06, 2026 **What do you like best about Lyssna?** Lyssna has been fantastic for interview recruitment. I love how simple the interface is, how straightforward it is to set up any test or survey, and how simple it is to specify demographics you need. Sharing and analyzing results is simple with the tagging system and AI summaries, which are incredibly helpful for organizing research findings and filtering through open-ended responses. I love that Lyssna is constantly adding new features, enhancing its usability. They're very receptive to feedback and have even implemented one of my suggestions I made on their dedicated Slack channel once. The best part is that Lyssna is specially made for UX research and so it covers bases and specializes in UXR particular use cases that other software does not. **What do you dislike about Lyssna?** The only thing that's occasionally difficult is that there are certain demographics that I need to talk to that don't have many panel members listed under them yet. I wish Lyssna would do a better job of reaching out to existing panel members and inviting them to update their profiles as new categories are added for things like hobbies, etc. **What problems is Lyssna solving and how is that benefiting you?** I use Lyssna for usability interview and unmoderated testing recruitment and test distribution. The program makes it incredibly easy to make and distribute a variety of UXR tests types. The tagging system and AI summaries help organize and analyze research findings efficiently, capturing important points quickly. ### 2. Clean UI, Strong UX Research Tools, and Best-in-Class AI-to-Support Handoff **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Lyssna?** I particularly appreciate the overall UI of the platform. It's clean, easy to scan, and contains all the necessary UX research tools. Pricing is competitive, and the growth plan allows for covering almost everything when it comes to UX research. The one thing that I liked the most was the chatbot feature and the very responsive, helpful customer service team. The AI does a really good job at answering surface questions, and whenever it reaches its limits, it transfers you very quickly to a friendly, very helpful customer service team member. That's the best AI-to-customer service feature that I've come across so far. I haven't encountered any issues in terms of speed or performance; it always seemed to be working well. The test was easily connectable with an external party for participant recruitment, so the integrations worked well. **What do you dislike about Lyssna?** The one thing that I dislike is that sometimes, foreign transactions get blocked, and therefore, it isn't possible to purchase a paid plan. It is a shame that the one thing that doesn't work isn't related to the product itself, because what Lyssna offers is great. When I tried to create an account with a Dutch Mastercard, the system wouldn't accept it. Customer service was once again very helpful with me, and they tried everything to find a solution. Despite the efforts, we were unable to make it work, but I really appreciated the level of effort that was put into trying to find a solution. **What problems is Lyssna solving and how is that benefiting you?** Lyssna is a simple, straightforward UX that doesn't have a steep learning curve and allows users to conduct all sorts of UX research at a competitive price. It is fast and simple to create a new study, put it live and start collecting data right away. ### 3. Right-Sized for SMBs: Easy Interface, Fast Results, and Fair Pricing that offers a UXR superpower **Rating:** 5.0/5.0 stars **Reviewed by:** Scott S. | Senior Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Lyssna?** Absolutely right-sized for small and medium sized businesses. The interface is easy to use and results get turned around quickly allowing us to be data-backed and decisive without dragging our feet. Pricing is fair and the allowance for self-recruits to reduce cost is a huge benefit. **What do you dislike about Lyssna?** If you have a big UX team that needs lots statistical merit and rigor, this may not be your tool. **What problems is Lyssna solving and how is that benefiting you?** It allows us to get lightning quick, highly relevant results at a fair price. Being able to ask our target market the right question at the right moment is a big deal. ### 4. Easy Setup, Exceptional Support for User Research **Rating:** 5.0/5.0 stars **Reviewed by:** Manuela R. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2026 **What do you like best about Lyssna?** I found it really, really easy to set up Lyssna and could explore it before I even had to pay. I was amazed by the customer support team who helped me with every question I had within seconds. The team also helped my out when I did a costly mistake. With Lyssna I feel I have someone who got my back, when I need to deliver insights fast. **What do you dislike about Lyssna?** There's only one thing I wish was different with Lyssna. As a consultant, I want my clients to purchase the tool instead of me. I'd love to be added as a seat in their solution. But that's not possible if I already have an account with Lyssna. I had to find another email address to make it work. It's a minor issue with a simple solution. **What problems is Lyssna solving and how is that benefiting you?** Lyssna helps me understand user reactions and experiences in my research, which other tools miss. It provides insights with its five second tests, addressing gaps in user understanding. It's self serving, fast, not expansive. ### 5. Fast Results and Flexible Audience Targeting for Quicker UX Decisions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Lyssna?** I like how results are released quickly, it helps us ux designers to make quicker, faster decisions and iterations. I also like the fact that you can select the kind of audience you want and actually make groups for this. I like that customer support is easy to access and the option is right there on the screen. Running the tests is also pretty straight forward. I use it like once a quarter and intend to use it more often going forward. A large pool of humans who can validate my designs for me is great and makes publishing the tests easier and faster, leading to faster implementation (ease of implementation). **What do you dislike about Lyssna?** Finding the studies that I have published through my account in an enterprise subscription is not easy. I still am struggling with finding my past user studies. It'd be great if Lysnaa could sum up the usability test findings in a document/presentation for me, integration will be easier that way. **What problems is Lyssna solving and how is that benefiting you?** It is helping me understand how well my designs work with the users. A large pool of humans who can validate my designs for me is great as it helps me decide the kind of audience I need for my test. It helps me launch my designs faster and with confidence. **Official Response from Team Lyssna:** > Thanks so much for the feedback. Your suggestions around finding past studies more easily and summarizing results into a document or presentation or via integrations are great ideas. We’d love to learn more about how you’d want that to work if you’re open to sharing more detail with us. ### 6. Lyssna User Research results in under 30 minutes **Rating:** 5.0/5.0 stars **Reviewed by:** Sharon S. | Senior Graphic Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 22, 2026 **What do you like best about Lyssna?** I used Lyssna to run a research study for a new app I am developing. It was straightforward to set up with real users. Most surprising was the speed; useful survey results were back in under 30 minutes! **What do you dislike about Lyssna?** It would be great if the limitations of the free tier were explained a bit more clearly. For instance how many responses per study are permitted. **What problems is Lyssna solving and how is that benefiting you?** As an independent designer developing a new product, getting validated responses from real users quickly is invaluable. The credit system makes it genuinely accessible for fledgling businesses. The support team, particularly Chris, made the process straightforward from start to finish. ### 7. Lightning-Fast Testing with Clear, Shareable Results **Rating:** 4.5/5.0 stars **Reviewed by:** Tiffany S. | Head of Product, Mid-Market (51-1000 emp.) **Reviewed Date:** March 03, 2026 **What do you like best about Lyssna?** Honestly, it’s the speed. I mainly use it for five-second tests and preference tests, and I can get something live in about 15–20 minutes, which for research tooling is perfect. The results are also easy to read, I can pull a screenshot straight into a doc, and it actually makes sense to someone who wasn’t in the room. **What do you dislike about Lyssna?** The panel quality is a bit inconsistent if I'm being honest. You'll get responses where someone has clearly just clicked through as fast as possible to collect their reward, and there's not a great way to weed those out without doing it by hand. Also the pricing has gone up since the rebrand from UsabilityHub and I do feel it a little. Nothing dealbreaking but worth knowing going in. **What problems is Lyssna solving and how is that benefiting you?** My team works using the Shape Up framework, and Lyssna helps us validate ideas before we go into the build cycle. In the past, even running a quick study felt like enough of a lift that it kept getting pushed down the priority list. Now I can just throw together a preference test before a design review, so I have something concrete to point to. It’s already saved me from a few pretty awkward “we built the wrong thing” conversations with stakeholders. **Official Response from Team Lyssna:** > Thanks for the review and feedback Tiffany. Maintaining high-quality participant responses is something we actively work on, and we’re continuing to invest in improvements that help researchers identify and filter low-effort responses more easily. I'll be sure to pass your feedback to the team. ### 8. Great tool for gathering real and visual user feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Arjan v. | Senior UX Researcher, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2025 **What do you like best about Lyssna?** It's a great tool that I, as a UX Researcher, can use to quickly gather feedback about our live website and the prototypes that my fellow UX Designers are making for the team. This makes the voice of the customer more important to our company and advocates a great UX. Also, customer support is through the roof: always very helpful and accomodating. Feedback is brought to the developer team, so things that are missing constantly evolve. **What do you dislike about Lyssna?** Not many downsides, only that the questionnaire logic is a bit more basic than dedicated Survey tools. But the fact that you can record live website behavior and people interacting with a prototype, and even do audio recordings, make it a tool that we are very happy to use. **What problems is Lyssna solving and how is that benefiting you?** Lyssna solves the problem of presenting visuals and prototypes to users and getting feedback. This isn't something that can easily be done in traditional suvey software. So Lyssna is a great addition to our UX Research toolbox, for this! ### 9. Intuitive Interface and AI That Speeds Up Analysis **Rating:** 5.0/5.0 stars **Reviewed by:** Lorraine B. | UX design consultant, Enterprise (> 1000 emp.) **Reviewed Date:** March 05, 2026 **What do you like best about Lyssna?** The interface is intuitive and the AI really helps to gather better responses and in turn, really speeds up and helps with analysing the results **What do you dislike about Lyssna?** Customer support is mostly articles it was easy enough to figure things out but it would have been great to speak to a person in the early days **What problems is Lyssna solving and how is that benefiting you?** It helps in solving questions around comprehension, design direction, journey discovery, gaining customer focused feedback helps to squash uncertainty and individual stakeholder opinions **Official Response from Team Lyssna:** > Thanks for the feedback Lorraine. We actually run live sessions each month to help users get started. I'll share the link here, if you havent attended, it's a great way to ask questions and get help with those early studies. ### 10. Great experience overall! **Rating:** 4.5/5.0 stars **Reviewed by:** Roni L. | digital optimization manager ( ux researcher and CRO ), Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2025 **What do you like best about Lyssna?** Super fast feedback Easy to set up and run tests Flexible formats for different research needs Solid panel reach **What do you dislike about Lyssna?** Prototype builder could use more flexibility Pricing model can get tricky with targeting The AI summary combines all responses in preference tests, so it ends up being too generic and not that useful. **What problems is Lyssna solving and how is that benefiting you?** Lyssna helps me obtain fast feedback on UX flows and the clarity of content, which accelerates iteration and supports optimization goals. However, the AI-generated summaries in preference tests tend to be too generic. We also encountered issues with the prototype testing settings, as they are not flexible, leading us to switch to a different tool for that part. Nonetheless, Lyssna is great for quick validation and early-stage testing. ### 11. Easy to Use, Fun Research Opportunities with Clear Results **Rating:** 5.0/5.0 stars **Reviewed by:** Melanie G. | Product designer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2026 **What do you like best about Lyssna?** Easy to use and understand results. Fun, unique research opportunities that are easy to implement. **What do you dislike about Lyssna?** The limit to 5 minute unmoderated research on the basic plan. Wish we had 10 mins. Also, I edited a study and didn't realize I needed to create a new link to share, which means I sent out a broken link. So I think the UI design could improve when publishing studies. **What problems is Lyssna solving and how is that benefiting you?** Easily run research in creative ways. Easy to track findings. **Official Response from Team Lyssna:** > Thanks for the feedback Melanie. I'll share the URL issue you faced so the team can take a look at this. ### 12. Transparent Pricing and Effortless Research Project Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Luke J. | Director of Design, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2026 **What do you like best about Lyssna?** I love the transparent pricing and how easy it is to quickly spin up and execute a research project. **What do you dislike about Lyssna?** Nothing at all, I've had really good experiences with Lyssna. **What problems is Lyssna solving and how is that benefiting you?** It solves a need for a range of research projects we had that we previously needed to use a bunch of solutions for. Things such as surveys, card sorting exercises, unmoderated research, preference tests, and more can now all be done through Lyssna. **Official Response from Team Lyssna:** > Thanks so much for the review Luke, we’re really happy to hear our transparent pricing and quick project setup are helping you run research smoothly. ### 13. Super Convenient User Research with Fast Target Group Access **Rating:** 5.0/5.0 stars **Reviewed by:** Remy d. | Digital Marketing Manager, Retail, Enterprise (> 1000 emp.) **Reviewed Date:** March 02, 2026 **What do you like best about Lyssna?** It's a super convenient way of doing user research with tasks, surveys, screen recordings and approach the right target group within a short period of time. Feedback quality is high also and pretty much guaranteed. **What do you dislike about Lyssna?** Not too many downsides at this moment, only the costs are a bit high I would say sometimes per user. **What problems is Lyssna solving and how is that benefiting you?** UX problems on our website is the main reason we are using this tool to discover ways to get a higher appointment conversation rate on the site. **Official Response from Team Lyssna:** > Thanks so much for the great review Remy! ### 14. Intuitive product for beginner-level user testing **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda D. | Associate Creative Director, Computer Software, Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2025 **What do you like best about Lyssna?** So darn intuitive to use. I've hardly had to refer to documentation to figure out how to get started. Lots of templates to use as a starting point. And I've attended several webinars hosted by the support team. Always have ready-to-implement insights and nice to be able to chat with other designers in the chat room. Easy to read and share the testing results. I've even added collaborators to the projects to encourage other marketing folks to leverage the tool. They also found it very easing to use. We can upgrade / downgrade as our needs dictate and the cost per cost is fair. **What do you dislike about Lyssna?** I need help writing good instructions to be able to get quality responses from the participants. Sometimes I feel like the responses don't give me enough insights to inform the next iteration of the design. **What problems is Lyssna solving and how is that benefiting you?** giving us a signal for further A/B testing within our Adobe Target live site. giving us confidence to make the case for introducing new features and functionality into our website ### 15. Great Tool for UX Research! **Rating:** 4.5/5.0 stars **Reviewed by:** Jamie L. | UX Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** October 10, 2025 **What do you like best about Lyssna?** Lyssna provides a wide range of tools that make it easy for us to carry out both moderated and unmoderated user research. Most of these tools are straightforward to use, and I particularly appreciate the excellent customer support offered by the Lyssna team! **What do you dislike about Lyssna?** I've run into issues with losing progress on my surveys and tests because my browser timed out and I forgot to click the "Save and Preview" button. Wish there was a more intuitive way to save drafts, or have an auto-save feature! **What problems is Lyssna solving and how is that benefiting you?** Lyssna helps me build surveys and user tests while integrating with Figma prototypes to give me a wide range of options for UX research. ### 16. Easy to Use, Quick Results, and Fast Support **Rating:** 5.0/5.0 stars **Reviewed by:** Fatima S. | User Experience Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2026 **What do you like best about Lyssna?** The platform is easy to use, delivers quick results, and provides fast support when needed. **What do you dislike about Lyssna?** Nothing to mention here. The overall experience was very good. **What problems is Lyssna solving and how is that benefiting you?** I was able to recruit participants for my master’s survey, and it helped me complete my thesis more quickly. ### 17. The best experience for those who has problems with recruiting the audience for research **Rating:** 5.0/5.0 stars **Reviewed by:** Anton T. | Head of Product and Business Develompent, Mid-Market (51-1000 emp.) **Reviewed Date:** July 08, 2025 **What do you like best about Lyssna?** I've started to user Lyssna as a research platform about 3 month ago. For this time, we conducted about 11 surveys and UX research about our fintech product. For some of them we already had the audience but the most of them was conducted with recruiting tool help. We're international company and we need to conduct surveys for different countries and different user segments — and Lyssna helps with it a lot. I way more cheeper than Maze but quality is very good. Also, it's very easy to create a survey or research in Lyssna. There's very convenient interface when you can create any task whether it survey or 5-sec-test. And I love the interface that users see while taking part in the survey. **What do you dislike about Lyssna?** I believe that it could be much better if the rates being reconsidered. The main problem that I cannot share any test or add any employee if I'm on starting rate — I need to purchase Basic or Pro. And the most strange thing for me that "credits" for paying for the recruitment is not inculded in any rate. I think if the rate contains some credits or some discount on purchasing them, it'll be way more attractive for us. **What problems is Lyssna solving and how is that benefiting you?** Lyssna solving two problems: 1. We can recruit the needed audience in every country we need — we don't need to recruit them by ourselves. 2. We can collect all the research and surveys in one place, divide it into folders, tag it, share it — it's way more better than add it to the Confluence every time we conduct any research. ### 18. Customizable Tests and Fast Participant Recruitment in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren C. | Product Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2026 **What do you like best about Lyssna?** I like being able to customize the test and find participants and run tests in a concise timeline. **What do you dislike about Lyssna?** I think I wish there was a little more customization of the live web and being able to have the navigation feature have optional hit targets. Maybe slightly more robust things to test or different layouts of the sections for participants to view. **What problems is Lyssna solving and how is that benefiting you?** I can test and get feedback for design decisions before launching new features. **Official Response from Team Lyssna:** > Thanks for the review Lauren. I'll share your feedback with the product team. ### 19. A great user research platform for a variety of research needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Kylie M. | Product Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 05, 2025 **What do you like best about Lyssna?** I really like that Lyssna is able to let me create studies that are simple and straightforward, or complex and advanced. It has great summary and synthesis tools, and lets me recruit however I need to best. **What do you dislike about Lyssna?** I dislike the lack of customization and some of the UI design, I also really struggle with the lack of an autosave feature while editing/creating a survey. **What problems is Lyssna solving and how is that benefiting you?** As a smaller company, we have our UX designers complete all of our user research. Lyssna makes research less manual by giving us a platform to conduct complex prototype testing and send it out to our users to complete in an unmoderated session. ### 20. Clear insights and easy usability testing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2025 **What do you like best about Lyssna?** Lyssna makes it simple to gather fast, actionable feedback from real users. The platform is intuitive, easy to set up, and provides a variety of testing options, which makes it flexible for different research needs. I like how quickly I can create a test, share it, and get results that are clear and well visualized. It helps me validate business decisions with confidence, without needing a steep learning curve or heavy setup. Their support team is also great, and very quick to respond with helpful answers. **What do you dislike about Lyssna?** The pricing is quite steep, especially for smaller teams or individuals. I was also told my order would be complete within 20 hours, but in reality, it took 5–6 days in total, which was frustrating as I hoped for a much faster turn around. **What problems is Lyssna solving and how is that benefiting you?** Lyssna helps me quickly validate design decisions and collect real user feedback without needing to recruit participants manually. This saves a huge amount of time and gives me reliable insights that I can share with my team to support product and UX improvements. It allows us to test ideas early, reduce guesswork, and make data-informed decisions, which ultimately improves the user experience and speeds up our design process. ### 21. Streamlines User Feedback Collection **Rating:** 4.5/5.0 stars **Reviewed by:** DuJuan H. | CxO, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Lyssna?** Streamlines the process for collecting user feedback. **What do you dislike about Lyssna?** Not as much help available on problem discovery/Job-to-be-Done interviews but useful nonetheless. **What problems is Lyssna solving and how is that benefiting you?** Helping my startup understand whether we are pursuing a "problem worth solving". **Official Response from Team Lyssna:** > Thanks for the review DuJuan. Here are a couple of resources on JTBD: https://www.lyssna.com/blog/jtbd-interviews/ https://www.lyssna.com/templates/jobs-to-be-done-survey/ ### 22. Simple to Use—Create Tests in Just 5 Minutes **Rating:** 5.0/5.0 stars **Reviewed by:** Viktoriia Z. | Design Operations Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 22, 2026 **What do you like best about Lyssna?** How simple it is to use. I just make test in 5 minutes **What do you dislike about Lyssna?** There is no stop button for test if i understand that i make a mistake **What problems is Lyssna solving and how is that benefiting you?** Be more specific in communication with stakeholders ### 23. Compared a few options but chose Lyssna. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Lyssna?** I liked how easy it was to set up a user research test. The platform feels real intuitive and has a bunch of features that are actually helpful. **What do you dislike about Lyssna?** It wasn't clear right away how much it will cost. It took me a while to figure out the final pricing and how their payment system works. **What problems is Lyssna solving and how is that benefiting you?** It help me figure out the best features for my website that people actually find helpful. **Official Response from Team Lyssna:** > Thanks for sharing your experience, and for choosing Lyssna! We’re really happy to hear the platform felt intuitive and made it easy to set up your test. We also appreciate the feedback on pricing clarity, and we’re always working to make the cost and payment process more transparent. Great to hear Lyssna is helping you focus your website around the features users truly value! ### 24. Lyssna is my go-to for very cheap but super flexible surveys **Rating:** 4.5/5.0 stars **Reviewed by:** Rosie D. | Lead Product Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** August 22, 2025 **What do you like best about Lyssna?** The survey creation tool is second to none. You really can do any kind of survey or unmoderated research you want on there. Easy analysis, easy creation. What more could you want? I've been using Lyssna for years. It's also by far the cheapest platform out there. Like, by a really long way. **What do you dislike about Lyssna?** The thing I would improve is the size of the panel. It's really good for consumer insights and slightly more generalised audiences, but when you want to get really specific with B2B or niche audiences, then sometimes I'm not able to get the participants I need. **What problems is Lyssna solving and how is that benefiting you?** Lyssna lets me speak to users in a really lightweight and flexible way. ### 25. Lyssna customer support goes above and beyond **Rating:** 5.0/5.0 stars **Reviewed by:** Vitoria V. | Content designer, Enterprise (> 1000 emp.) **Reviewed Date:** September 12, 2025 **What do you like best about Lyssna?** Aside of the highly intuitive and newbie friendly interface of Lyssna, the customer support team proves that a good product can only achieve greatness when user needs are truly central. When I've faced issues while analysing data from a study, they were swift to take action and fix the bug so my experience wasn't affected. **What do you dislike about Lyssna?** A minor downside is that there isn't, up until the present moment, more regionalised language options to conduct your study into. **What problems is Lyssna solving and how is that benefiting you?** Lyssna helps me and my team build easy and effective surveys and user tests that we use to improve our product's experience. ### 26. Easy to use quick results. **Rating:** 4.5/5.0 stars **Reviewed by:** Craig at Tech PM Career Path . | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2025 **What do you like best about Lyssna?** Lyssna is easy to use. I have used it for three online studies so far; 2 web usability studies to improve my homepage and 1 study to rank business ideas. There's no technical jargon getting in the way to understand it. Billing is simple and easy to understand before you buy. In terms of "recommendations", I've already written a blog post about Lyssna so that other small business owners can consider using it to improve their websites. In my blog post I mention that I am not affiliated with Lyssna, just a happy customer, which is how I believe recommendations should be given. **What do you dislike about Lyssna?** Some of the participant responses are provided too quickly. For example, the Lyssna results show the milliseconds that each participant spent answering each question in my study. Sometimes the response time is too short, when I know it will take longer to read the questions and consider a real answer. *This is an issue for any company offering online studies.* Perhaps AI/ML can do anomaly detection or measure mouse movement to separate "real considered" answers from people quickly clicking just to get through the study. They need 2 factor authentication. **What problems is Lyssna solving and how is that benefiting you?** They are able to (a) offer a platform with great usability to host my studies (b) allow me to narrow down the type of participants I want at a very fine granularity and (c) quick get results, usually within 1-2 days for a small study. ### 27. A very happy experience **Rating:** 5.0/5.0 stars **Reviewed by:** Madalayne R. | UX/UI Designer, Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Lyssna?** I have had a very positive experience building surveys and usability tests within Lyssna on a regular basis. It's very user friendly, the support staff is incredibly responsive and helpful, and I feel that this team cares about their users and improving the product. The options suit my needs well and there are new features coming out that make my life even easier. **What do you dislike about Lyssna?** There are some limitations with the survey builder. I think it could be made more flexible for different use-cases, and there could be more customization with regard to how survey respondents navigate through the survey (maybe a back button, or multiple Qs on one page). I think there are some quality of life improvements, and some more mechanisms for not losing data when building a survey. **What problems is Lyssna solving and how is that benefiting you?** Lyssna gives us a way to collect feedback from customers in a quick and easy way, and allows us to identify and address usability problems by allowing respondents to explore our prototypes. ### 28. Clear insights with an easy-to-use experience **Rating:** 4.5/5.0 stars **Reviewed by:** Jorge R. | UI/UX Designer, Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Lyssna?** Lyssna offers an intuitive and visually clear interface that makes it easy to create and share tests. Plus, its fast results support agile, informed decision-making. **What do you dislike about Lyssna?** Some advanced features could benefit from clearer guidance or onboarding, and greater customization options for test flows would enhance flexibility and user control. **What problems is Lyssna solving and how is that benefiting you?** Lyssna still presents certain challenges, such as limited customization of test flows and a need for better guidance with advanced features. However, these limitations actually work in my favor by keeping the focus on simple, effective solutions that align well with project goals, without unnecessary complexity. This balance between functionality and simplicity has allowed us to make agile decisions based on clear data. ### 29. Powerful test builder **Rating:** 4.5/5.0 stars **Reviewed by:** Brad G. | Senior Product Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** September 11, 2025 **What do you like best about Lyssna?** The ease of building both simple and complex tests is great. Highly flexible to any testing needs **What do you dislike about Lyssna?** Minimal customisation. I would like to be able to edit and control some of the screens that appear between blocks/tests that give instruction. They show screenshots of nice websites, which may confuse users if I'm testing wireframes. **What problems is Lyssna solving and how is that benefiting you?** Helping to validate hypotheses for usability mainly. Also, in the past I've used it to get quantitative feedback on card sorting exercises as well as surveys ### 30. Very useful tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Media Production | Mid-Market (51-1000 emp.) **Reviewed Date:** February 05, 2026 **What do you like best about Lyssna?** It has a lot of useful tools that provides us value, and the interface is very nice and friendly. **What do you dislike about Lyssna?** Perhaps that some exercises work less well on phone since the instructions and Lyssna tool takes a lot of space from e.g. the homepage you want to display. **What problems is Lyssna solving and how is that benefiting you?** It allow us to do user research in quite deep detail without spending too much time and still get a good number of input. **Official Response from Team Lyssna:** > We’re so glad to hear you’re finding value in the range of tools and enjoying the interface. We also appreciate the note about mobile experiences. That’s helpful feedback and I will share with our product team. ### 31. Fast and intuitive tool for usability testing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2025 **What do you like best about Lyssna?** What I like most about Lyssna is how easy it is to set up and analyze usability tests. We've been using it a lot at the company whenever we need to validate something in the design we're building. I love Lyssna's interface and feel like I can do everything I need quickly and effectively. **What do you dislike about Lyssna?** I’m not a big fan of how prototypes are displayed on the screen—there’s a floating modal that, depending on the screen format we’re sharing, can end up covering part of what’s being tested. In my opinion, this negatively affects the testing experience. **What problems is Lyssna solving and how is that benefiting you?** Lyssna enables us to run usability tests quickly and efficiently through their user panel, often delivering valuable insights within hours—or even minutes. This rapid turnaround supports our design decisions and allows us to confidently share data-driven results with stakeholders. ### 32. Quick, Easy User Research Studies **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Lyssna?** Run quick user research studies for insights **What do you dislike about Lyssna?** Features hidden behind paid plans that requires an upgrade **What problems is Lyssna solving and how is that benefiting you?** When you want to understand the why from users on-site behaviour, Lysnna allows me to run quick studies ### 33. Lyssna is a great tool to improve your user experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 30, 2025 **What do you like best about Lyssna?** It's really easy to setup Lyssna, spread it into your designers team, include your Figma prototypes and just get it rolling. You can focus on quantity or quality or both. Getting useful insights directly from your users. Lyssna even put a user panel you can reach is you want to test out of your sphere. **What do you dislike about Lyssna?** We would like to have more tools to play with the gathered data. **What problems is Lyssna solving and how is that benefiting you?** Ease the user research and testing phases with the right tool. ### 34. Great Experience with Unmoderated Testing **Rating:** 5.0/5.0 stars **Reviewed by:** Adam H. | Sr. User Experience Designer and Researcher, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2025 **What do you like best about Lyssna?** Lyssna has a great list of features and helped my team build several unmoderated tests that ran all at once. This saved us so much time and energy that we could spend elsewhere. The figma integration allowed us to test prototypes fast and early. Customer care was very fast to helped us answer questions before launching our first test. Users that were brought into the test through their recruitment panel were high quality and attentive to the test. Highly recommend! **What do you dislike about Lyssna?** None so far. Thanks for the great experience. **What problems is Lyssna solving and how is that benefiting you?** Unmoderated Research and recruiting ### 35. One of my go-to tools for over a decade! **Rating:** 5.0/5.0 stars **Reviewed by:** Theresa F. | CRO Product Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 18, 2025 **What do you like best about Lyssna?** I've been doing CRO for over 15 years and have relied on Lyssna (formerly UsabilityHub) to back up my recommendations and get client buy-in on test ideas. I find it more powerful to SHOW them that 75% of users don't know what their value prop is, for example, rather than merely telling that to them, myself. I also use it to uncover problems that I didn't initially think of. I appreciate that the feedback is super quick and affordable. And I like the variery of tests/polls I can run. In recent years, they added more filters, which I like, such as hobbies, technology use, financial products, etc to better target the right respondents. **What do you dislike about Lyssna?** I sometimes feel like the repondents don't match the criteria I requested. It makes me wonder what type of screening or verification there is to ensure that users truly fit the demographics they claim to. Also, there are times that I get snarky responses, which aren't worth paying for. So I'd like Lyssna to invest in improving -- and checking in on -- the quality of their panel, which I use exclusively. **What problems is Lyssna solving and how is that benefiting you?** I use it for quick user research on webpages to inform hypotheses for A/B testing. It's a great tool to get client buy-in on my recommendations. I find that clients don't push back nearly as much when I have this qualitative data to back up my ideas! ### 36. One stop shop for usability testing. **Rating:** 5.0/5.0 stars **Reviewed by:** Abigail P. | Senior Product Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Lyssna?** I love the flexibility it gives me to create any type of usability test I want. One restriction when doing unmoderated tests is always how confining it is to just show the prototype then ask proceeding questions. Lyssna allows you to combine prototype tests, preference tests, survey questions and more all in one. Saves soooo much of me and my team's time and budget. **What do you dislike about Lyssna?** Not so much a dislike, more of an opportunity for an even more helpful feature. I would love some sort of AI analysis tool to help me sort through my results. Especially when asking a lot of qualitative questions it can be hard to sort through the data in the end without reading through every single answer - if there was a way to summarise/analyse the results that would be even better. **What problems is Lyssna solving and how is that benefiting you?** Lyssna allows me and my team to do moderated and unmoderated usability testing in one place. It also allows me to easily view the results of the testing so I can more efficiently start analysis - thus helping us create better experiences for our customers. ### 37. Total flexibility for UX Research **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Lyssna?** Ability to add different question types and blocks within one study **What do you dislike about Lyssna?** UI of the tool is at times a little confusing to navigate **What problems is Lyssna solving and how is that benefiting you?** Previously, a lot of UX tools would only let you run one study type at a time - Lyssna changed the game here. Being able to run a card sort and a tree test or first click task within a single study for example helps to get to navigation insights much quicker at a lower cost than trying to do all of these separately. ### 38. Fast, clean and clear **Rating:** 4.5/5.0 stars **Reviewed by:** Michelle F. | Product Manager, Non-Profit Organization Management, Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2025 **What do you like best about Lyssna?** I love that the platform finds respondents for you, and all you have to do is set the required demographics. **What do you dislike about Lyssna?** No tooltip text on hover of some icons makes it hard to understand what they are. **What problems is Lyssna solving and how is that benefiting you?** It is helping get feedback from real world users on the interface and experience of our website product offering. ### 39. Lyssna is straightforward to use and has a ton of inline guidance to help you figure it out. **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin B. | Product Designer, Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2025 **What do you like best about Lyssna?** You get easy access to their testing panel with a decent set of parameters to define your sample. In my work, it's sometimes necessary to recruit from our membership, but when it's not, I love how straightforward Lyssna's recruitment process is! Also, the way you can create a "mashup" study using a combination of testing methods is amazing. I'm used to these kinds of tools offering "either/or" choices - e.g. either a tree test or a survey. Lyssna lets me create a mixed-methods study, which I love. **What do you dislike about Lyssna?** There are some efficiency issues during test setup, for instance, you can duplicate entire tests, questions, etc. but when you're setting up something like a tree test you can't import the same tree hierarchy and apply it to all your tasks at once. They seem to be aware of these kinds of things, though, and make small adjustments that really enhance usability. **What problems is Lyssna solving and how is that benefiting you?** I need fast turnaround time on testing in order to get insight into very specific questions. Lyssna enables me to design the test I need, get it reviewed by peers and stakeholders, and publish to a pool of prequalified testers very quickly. ### 40. Great for unmoderated research and validating UX flows **Rating:** 4.5/5.0 stars **Reviewed by:** Ranjan N. | Lead UX Researcher, Enterprise (> 1000 emp.) **Reviewed Date:** May 21, 2025 **What do you like best about Lyssna?** Lysnna provides some great features to test UX flows, conduct AB testing, card sorting, etc. Its an easy to use software and surveys are very quick and easy to setup. **What do you dislike about Lyssna?** Sometimes when using figma files, it can take long for figma files to load in preview. **What problems is Lyssna solving and how is that benefiting you?** Lysnna provides us with tools for conducting unmoderated research with UX designs and flows. It has a variety of features that make it easy and we are able to get large sample sizes instead of conducting moderated research ### 41. Happy for 5 years and counting! **Rating:** 5.0/5.0 stars **Reviewed by:** Teresa L. | R&D UX Lead, Enterprise (> 1000 emp.) **Reviewed Date:** August 28, 2025 **What do you like best about Lyssna?** Easy to set up, huge panel, cheap test, super fast results, great diversity of tests. **What do you dislike about Lyssna?** Participant screener is not customizable. **What problems is Lyssna solving and how is that benefiting you?** Quick testing during exploration / prototyping phase **Official Response from Team Lyssna:** > Hi Teresa, thanks for the great review! We're so thrilled you've been a happy customer for over 5 years! I wanted to let you know that we added custom screeners quite a while ago. I'll link our feature page here so you can take a look but if you'd like a hand with these, feel free to chat with us in app and we can help you out. ### 42. Very Intuitive and Easy To Use Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Cameron W. | Experimentation Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2025 **What do you like best about Lyssna?** The user interface is very intuitive to use and easy to navigate. It is very easy to set up tests and get them live and I end up using it on a monthly basis. I really like that there is the ability to use it for free (At low volumes) to try it out and the prices to buy credits are very reasonable. **What do you dislike about Lyssna?** At the moment I have not found any problems with the platform. It is a go to tool for me. **What problems is Lyssna solving and how is that benefiting you?** Getting user insights in a very short space of time. This has helped me turn around projects very quickly. ### 43. Perfect tool for prototype testing **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2025 **What do you like best about Lyssna?** Testing full prototypes with Figma to analyse more detailed behaviour is fantastic on Lyssna - we consider this a BiC tool right now in this area specifically. Easy exporting allows for easy analysis of data with Excel/Google Sheets which is ideal. Finally, customer support is always swift to respond and assist with any issues. **What do you dislike about Lyssna?** It's a little time-consuming to set up a block of tests with multiple flows, outcomes, etc. However the "clone" tool goes some way to addressing this. **What problems is Lyssna solving and how is that benefiting you?** We really consider Lyssna a BiC tool right now for detailed testing of prototypes, and especially response testing around first click, preference, etc. Strongly recommended for these needs. ### 44. A very useful and easy-to-use testing site. Great for all types of UX/UI testing. **Rating:** 4.5/5.0 stars **Reviewed by:** David M. | Senior UX/UI Designer, Enterprise (> 1000 emp.) **Reviewed Date:** February 20, 2025 **What do you like best about Lyssna?** I like how easy it is to set up a test and the variety of options available. You can run a simple preference test, first-click test, 5-second test, and more. You don’t need a large number of testers to get valuable feedback. I also appreciate the well-thought-out responses from participants. I also have gotten quick support when I have had questions. **What do you dislike about Lyssna?** The thing I dislike most is the name. from the name it's hard to tell what the site does. **What problems is Lyssna solving and how is that benefiting you?** It helps us determine how to design complex user interactions without having to build them first. We found a correlation between the results from Lyssna and live user testing. ### 45. The best platform for remote usability prototype testing **Rating:** 5.0/5.0 stars **Reviewed by:** Alice R. | Lead Product Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 26, 2024 **What do you like best about Lyssna?** Our UX design team has tried out a number of platforms for remote usability testing and after an extensive decisioning period we settled on Lyssna last year, and have absolutely zero regrets in our decisions. It is has super charged our UX team. It is easy to use and has a wider set of features than most of the competitors, and makes remote Figma prototype testing SO easy. Lyssna's pool of testers are excellent, speedy, and provide very valuable clear feedback. One thing I particularly love is that the (rare) times when we have received an unhelpful or incomplete tester response, we have been able to very easily request a new tester and get our full results instantly. My experience of other platforms is that often you get much weaker results, with testers who are incentivized to rush through tests regardless of the quality of the insights. On Lyssna however, the testers seem engaged, tailored to our needs, incentivized to give valuable honest feedback. **What do you dislike about Lyssna?** Just a wishlist item: I wish there was a way to have contextual questions appear on certain steps through the Figma prototype flow without having to wait until the end of the flow, or interrupting the user's process. But otherwise no complaints! **What problems is Lyssna solving and how is that benefiting you?** We run Figma prototype usability tests, with a mixture of Lyssna's tester audience, and with our own audience by sharing the test link through email or intercom. ### 46. Cost-effective solution for effective user research **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Design | Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2025 **What do you like best about Lyssna?** Lyssna shines with its strong panel of testers, which provide valuable insights for product development. The platform's user interface is clean and easy to use, making it accessible for first-time users. Compared to other tools available, their pricing is competitive and offers excellent value for the features they provide. Their customer support is also responsive and helpful, making the overall experience even better. **What do you dislike about Lyssna?** A potential area of improvement would be adding the option to provide step-by-step instructions when testing a prototype. This feature would make the testing process smoother and help participants follow specific tasks. **What problems is Lyssna solving and how is that benefiting you?** Lyssna makes user research easier and more efficient by providing quick access to a reliable panel of testers. It saves me time recruiting and helps me get clear, actionable feedback. ### 47. Good testing tools for professionals **Rating:** 4.5/5.0 stars **Reviewed by:** Jeff W. | President, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2025 **What do you like best about Lyssna?** They have grown over the years, adding new features and tool sets to solicit feedback and testing. With templates available, they have the easiest implementation in the market. **What do you dislike about Lyssna?** The interface of Lyssna could be improved, but it functions fine. **What problems is Lyssna solving and how is that benefiting you?** Lyssna helps test navigation ideas and categories, as well as brand awareness tests. ### 48. Highly recommended to use Lyssna **Rating:** 4.5/5.0 stars **Reviewed by:** Yip M. | UX designer, Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2025 **What do you like best about Lyssna?** I found suitable participants through a research panel in just a few hours. It was incredibly fast. Additionally, customer support is excellent; they are supportive and helpful. **What do you dislike about Lyssna?** We can only conduct the interview in English. It is preferable to allow users to select their own language for the interview. **What problems is Lyssna solving and how is that benefiting you?** am currently working on my own UX project while taking courses at Kickass UX. To recruit suitable participants for interviews, I have used Lyssna. By specifying user criteria, I can select appropriate participants in just a few hours. This process is incredibly fast. ### 49. Nice tool, great customer support, minor complaints **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Oil & Energy | Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2025 **What do you like best about Lyssna?** Lyssna has great variety in what types of activities you can organize. It's easy to set something up and the preview works great. It's clean and without clutter, allowing you to focus on what you're doing. The price is affordable. Setting up a variation set was easy as well and was very helpful. I've also had amazing assistance by customer support, very fast response time and they were helpful and friendly. **What do you dislike about Lyssna?** There are a few minor complaints I have with Lyssna. The first is that the participants can't go back if they're completing a test. Second, and this ended up being a more major issue for me: when adding an image to instructions, it remains small and there's wasted space around the edges of it and the expand option does not do anything. As a workaround, I used a design survey for my instructions and image as the image size is much larger. However, this caused the estimated time to go over the limit for my subscription tier... I had to remove some questions and combine some questions, so this issue had an impact on my test and was frustrating. **What problems is Lyssna solving and how is that benefiting you?** Keeping user research tests and surveys in one place and helping with analyzing results. ### 50. Easy to use and with more functionalities than expected **Rating:** 5.0/5.0 stars **Reviewed by:** Diana L. | Senior UX Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2024 **What do you like best about Lyssna?** I was used to another competing platform and was very surprised at how quickly I was able to figure out how to start using Lyssna without missing the other platform. In addition, I especially liked the ability to schedule interviews and be able to synchronize it with my calendar, I found it very useful. In addition, it alerts both the interview participant and the researcher so that they do not forget the session. Also great are all the templates and the process by which it guides you to get the most out of all of them. I feel supported by the Lyssna team, they are always offering help and calls if I need to set something up. **What do you dislike about Lyssna?** So far I have not seen anything to hold me back in my studies. **What problems is Lyssna solving and how is that benefiting you?** I can carry out studies in a quantitative way to large masses of users. It also helps me with the participant recruitment part, although I have my own user panel, it is great to be able to use the possibility to schedule and show different slots to participants and the reminder service for participants and for the researcher is very valuable. ## Lyssna Discussions - [What is Usability Hub used for?](https://www.g2.com/discussions/what-is-usability-hub-used-for) - 1 upvote - [View Lyssna pricing details and edition comparison](https://www.g2.com/products/lyssna/reviews?filters%5Bnps_score%5D%5B%5D=5§ion=pricing&secure%5Bexpires_at%5D=2026-08-13+13%3A57%3A07+-0500&secure%5Bsession_id%5D=174613c6-05e5-4922-b8f4-52060588be0c&secure%5Btoken%5D=0bd1d5c4b15317e5ea5f46c906321774b6a16f465f39d04eca145027cd0027b6&format=llm_user) ## Lyssna Integrations - [ChatGPT](https://www.g2.com/products/chatgpt/reviews) - [Claude](https://www.g2.com/products/claude-2025-12-11/reviews) - [Figma](https://www.g2.com/products/figma/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Prolific](https://www.g2.com/products/prolific/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## Lyssna Features **Additional Functionality** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **User Response Methods** - Survey - Video Snippets - Video Interview - Text/Notes - Commenting/Notes **Functionality** - Crowd Testing - Feedback Tracking - Integration - Requirements - Logging **Platform Basics** - Interoperability - Performance **Survey Management** - Survey Builder - Customizable Questions - Templates - Survey Distribution - Mobile Survey - Site Intercept Survey - Pulse Surveys **Generative AI** - AI Text Summarization - Generative AI **Generative AI** - AI Text Summarization **Survey Design - Consumer Insights Platforms** - Multi-Use Methodologies - Industry & Locale Adaptability - Behavioral & Adaptive Logic Guidance - Self-Serve Survey Builder - AI Smart Probes - Question Branching - Conditional Logic **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness - Surveys & Feedback - Mobile Survey - Pulse Surveys **Participant Selection** - Recruitment Pool - Single Sign On **Admin** - Test Analysis **Platform Content** - Automation - Reminders - Email Template - Booking - Rescheduling **Survey Customization** - Question Branching - Branding - Multimedia Support - Multilingual Surveys **Audience Access - Consumer Insights Platforms** - Flexible Audience Options - Customer Data Upload - Consumer Panels - Real-Time Data **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action - 360 Degree Feedback - Anonymous Feedback - Real-Time Analytics - Trend Analysis - Real-Time Data - Text Analysis - Sentiment Analysis **Insights** - Analytics - Collaboration - Sorting - Visual Analytics **Platform Performance** - Reporting - Monitoring **Survey Insights** - Reporting & Analytics - BI Tools Integration - Data Exporting - Permissions - Collaboration Tools - Presentation Tools - Data Analysis Tools - Real-Time Data - Visual Analytics **Data Collection - Consumer Insights Platforms** - Rapid Research - Quality Assurance - Mobile / Mixed Mode **System Management** - Security - System Monitoring - SSL Security - GPS **Generative AI** - AI Text Summarization - Generative AI **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making - Dynamic Content **Analytics - Consumer Insights Platforms** - AI-Powered Insights - Qualitative Research Support - Benchmarking & Norms - Generative AI **Additional Functionality** - Customer Experience Management - NPS of Employees - Real-Time Notifications - Question Library - CRM - Data Visualization - Multi-Channel Distribution - Ratings/Reviews - Negative Feedback Management - Activity Dashboard - Email Management - Commenting/Notes - AI Copilot - Third-Party Integrations - Template Management - Reporting & Statistics - Social Media Integration - Text Fields - Customizable Questions - Reporting/Analytics - Real-Time Reporting - Customizable Branding - Conditional Logic - Website Integration - Search/Filter - Collaboration Tools - API - NPS of Customers - Multi-Language - Survey/Poll Management - Segmentation - Customer Segmentation - Reminders - NPS Survey Structure - Access Controls/Permissions - Widgets - Customizable Templates - Feedback Management - Customizable Fields - Question Branching **Additional Functionality** - Single Sign On - Phone Polling - Online Polling - Support Audio/Images/Video - Engagement Tracking - Question Library - Data Visualization - Survey/Poll Management - Generative AI - Word Clouds - Alerts/Notifications - AI Copilot - Customizable Fields - Email Management - Interactive Content - Q&A Management - Surveys & Feedback - Activity Tracking - Feedback Management - API - Data Cleansing - Email Marketing - Data Security - Anonymous Feedback - URL Customization - Question Piping - Offline Response Collection - Activity Dashboard - NPS Survey Structure - Drag & Drop - Data Import/Export - Response Validation - Customer Segmentation - Response Quotas - Multi-Language - Sentiment Analysis - Email Reminders - Gamification - Randomization **Additional Functionality** - User Journeys - Usability Testing - Engagement Tracking - For Mobile - A/B Testing - Search/Filter - AI Copilot - Data Visualization - API - Drag & Drop - Unmoderated Testing - Screen Activity Recording - Behavior Tracking - Software Testing Management - Performance Metrics - Customizable Questions - Heatmaps - Prototype Creation - Activity Dashboard - Customer Segmentation - Data Import/Export - Trend Analysis - User Research Analysis - Monitoring - Third-Party Integrations - For Websites - Issue Tracking - Collaboration Tools - Surveys & Feedback - Customizable Branding - User Management - Customizable Templates - Design Management - Multi-Language - Real-Time Data - Project Management - Customizable Fields - Moderated Usability Testing - Quantitative Metrics - Alerts/Notifications - Categorization/Grouping - Tagging - Conversion Rate Optimization - Reporting & Statistics - Video recording/Transcriptions - Customizable Categories - Annotations - Performance Testing - Benchmarking - Question Library - Customizable Reports - Projections - Survey/Poll Management - Assessment Management - Activity Tracking - Video Support - Demographic Data - Customer Experience Management - Workflow Management - Geotargeting - Access Controls/Permissions - Email Reminders - Audience Targeting **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Activity Dashboard - Activity Dashboard - Mobile Access - Activity Dashboard - Training Management - Goal Management - Feedback Management - Action Management - Mobile Access - Activity Dashboard - Benefits Dashboard - Activity Dashboard - Feedback Management - Performance Management - Recruitment Management - Compliance Management - Training Management - Calendar Management - Employee Management - Orientation Workflow Management - Task Management - HR Management - Help Desk Management - Mobile Access - Payroll Management - Document Management - Job Description Management - Social Media Integration - Mobile Access - Activity Dashboard - Third-Party Integrations - Assessment Management - Social Media Integration - Activity Dashboard - Mobile Access - Third-Party Integration - Initiative Management - Workflow Management - Community Management - Employee Referral Management - Candidate Management - Workflow Management - Communication Management - Advertising Management - Application Management - Email Management - Job Management - Discount Management - Pipeline Management - File Management - Job Management - Data Storage Management - Compensation Management - Employee Management - Job Application Management - HR Management - Competency Management - Performance Management - Compliance Management - Job Description Management - Evaluation Management - User Management - Role-Based Permissions - Third-Party Integrations **Collaboration - Consumer Insights Platforms** - Dashboards & Embedded Integrations - Embeddable Reports - Shared Workspaces - Third-Party Integrations - Social Media Integration - Customizable Reports **Additional Functionality** - Customizable Questions - Alerts/Notifications - Reporting & Statistics - Surveys & Feedback - Sentiment Analysis - Activity Tracking - Search/Filter - Trend Analysis - Charting - Real-Time Reporting - Face-to-Face - Survey Sample Management - Multi-Channel Distribution - Customer Segmentation - SSL Security - Reporting/Analytics - Multi-Language - Data Visualization - Monitoring - Drag & Drop - Offline Access - Data Import/Export - Customizable Fields - Phone-Based - Template Management - Reminders - Visual Analytics - Real-Time Analytics - Customizable Branding - Panel Management - Question Library - Paper-Based - Benchmarking - API - Single Sign On - Survey/Poll Management - Customizable Templates - Access Controls/Permissions - Multiple User Accounts - Email Management - 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