Luster Reviews & Product Details

The biggest takeaway for us is that we haven't found a single other platform that bridges the gap the way Luster does. There’s no shortage of tools that record calls, and plenty that offer AI role-play, but Luster connects the dots. It maps rep proficiency, identifies where revenue is actually at risk, and prescribes the exact coaching needed to fix it. Instead of waiting for a deal to fall through and analyzing the body language after the fact, Luster lets us get ahead of the problem. Review collected by and hosted on G2.com.

Taking a predictive approach is a mindset shift from traditional sales enablement. It took a minute for some of our managers to adjust to looking forward at deal readiness and risk rather than just looking backward at historical call recordings. Review collected by and hosted on G2.com.

As a founder of a start-up who has had the luxury of a robust tech stack while being GM of a unicorn SaaS company, is that we could handle it, but it's enterprise ready.

It’s not just call intelligence, coaching, role play, or enablement—it brings all of those things together and adds a predictive layer that changes how we think about rep readiness.

The Dress Rehearsal Calls are probably my favorite feature. Instead of asking a rep to practice against a generic AI persona, Luster can prepare them for an actual upcoming meeting and the buyer they’re about to speak with. At the same time, managers get visibility into who is prepared, where the risks are, and where they should spend their coaching time. Review collected by and hosted on G2.com.

I’d like to see even more customization and reporting as the platform grows, but the team is incredibly responsive, like above and beyond, and the product continues to evolve very quickly. Review collected by and hosted on G2.com.

We evaluated a lot of sales enablement, coaching, conversation intelligence, and role-play tools. Most platforms tell you what happened after a call or give reps a place to practice. Luster actually connects rep proficiency to revenue risk and helps us intervene before an important customer conversation happens.

It identifies where reps have skill gaps, predicts where those gaps could impact upcoming deals, and then automatically gives the rep targeted coaching and practice. The Dress Rehearsal Calls are especially valuable because reps can prepare for the actual buyer and conversation they’re about to have rather than practicing a generic scenario. The feedback from our team is that they are getting almost the exact questions in practice that they encounter in real calls. Review collected by and hosted on G2.com.

I’d like to see even more customization and reporting as the platform grows, but the team is incredibly responsive and the product continues to evolve quickly. Review collected by and hosted on G2.com.

I really like that Luster identifies where an individual rep has skill gaps and predicts where those gaps could impact upcoming deals and conversations. It automatically provides reps with targeted practice and coaching, which I've never seen anywhere else. The dress rehearsal calls are fantastic as they help reps prepare for buyer conversations, something I've not found in other tools. The predictive enablement elements are incredibly valuable, and the skill scoring feature is great because it can be customized to the specific competencies and skills we've defined for our reps. Review collected by and hosted on G2.com.

One of the challenges is Luster has created its whole own category that didn't really exist, so it was a little bit hard to compare to other tools. It also took us some time to figure out all of the things that were possible and determine which workflows to prioritize first. Overall, it wasn't a detriment; it just was more of a learning curve for us. Review collected by and hosted on G2.com.

The Luster platform helps sales teams catch potential mistakes or missed opportunities on cold outbound calls and live meetings before they happen in real life. Most sales enablement tools and conversational intelligence insights focus on coaching after a mistake has already been made on an actual call. Luster, instead, provides AI-assisted practice that helps reps prepare for those conversations, make and learn from mistakes in a practice setting, and feel more ready to handle objections and identify pain points on real calls. Review collected by and hosted on G2.com.

Based on what my teams used it for and it's intention when we decided to test the tool, there were no issues. I think the platform is further along now, but when we first purchased it the Luster team was still developing use cases for CSMs and AMs. They have solved for that now. Review collected by and hosted on G2.com.

I find Luster to be phenomenal for leveling up my sales team. The customization options are impressive, allowing me to tailor simulations and scenarios to address specific sales deficiencies, ensuring they focus on real-world applicable skills. I also appreciate that Luster analyzes live calls, giving my team the opportunity to improve their skills communally. What really sets Luster apart is its great leadership and customer support team, who are extremely responsive and diligent, guiding me with the information I didn't know I needed. The setup was seamless despite our complex requirements, thanks to fantastic support and clear communication about the platform's capabilities. Finally, I love how it's dynamic, using data over time to create customized proficiency plans for our sellers, which further enhances their skills. Review collected by and hosted on G2.com.

That I didn't start using it sooner. Review collected by and hosted on G2.com.

Rapid innovation, tight collaboration with customers, and a tool that truly helps provide clarity to enablers on skill development and growth of their teams. Review collected by and hosted on G2.com.

On occasion, we have run into bugs with the Live Call integration but once we escalate those, they are addressed. Not a complaint as much as a growing pain for a rapidly developing product. Review collected by and hosted on G2.com.

Luster's predictive enablement provides real time learning, practice, coaching and installation with definitive results. Review collected by and hosted on G2.com.

There is nothing to dislike. Implementation is easy and the platform is completely user friendly. Review collected by and hosted on G2.com.

With Luster reps can practice new skills, talk tracks and objection responses in a low stakes, hyper realistic environment. It allows them to get more "at bats" and get real time feedback from the AI. Reps gained confidence and appreciated the realistic nature of the scenarios. Our sales leaders also love Luster because it allows them to quickly assess the skills of their team and be targeted in their coaching without a huge burden on them to listen to a ton of live or recorded calls.

Ultimately, this tool proved its value - when we compared our results both before and after using Luster, we saw an increase in actual lead to opportunity conversion as well as incremental increases in average deal size. I would highly recommend this tool for any team that needs opportunities to practice skills without fear of jeopardizing an actual deal or client relationship.

As an enablement leader, I appreciated the ability to see the analytics of skill performance across the team to help inform our enablement strategy moving forward. We have incorporated Luster sessions into our onboarding program and it's a great way to help our reps ramp faster and get that critical practice in their first few days and weeks.

Finally, the entire Luster team was great to work with - from initial setup to ongoing support, they were super responsive to requests and have continued to innovate on the product week over week. I'm very excited to see how they continue to develop the tool over the next few quarters. Review collected by and hosted on G2.com.

In some cases, reps felt like the responses or objections became predictable, so it might help to build out a more extensive library of personas and scenarios.

The more context you can apply to the scenarios, the more realistic they will be - I believe that soon we will be able to provide the AI with actual client call transcripts to "learn" how our prospects and customers actually behave which would greatly enhance the true to life nature of the sessions. Review collected by and hosted on G2.com.