--- title: LoopUp Reviews meta_title: 'LoopUp Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 22 reviews by the users' company size, role or industry to find out how LoopUp works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 22 scale: '5' date_modified: '2026-08-04' parent_category: name: Collaboration & Productivity url: https://www.g2.com/categories/collaboration-productivity --- # LoopUp Reviews **Vendor:** LoopUp **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.4/5.0 **Total Reviews:** 22 ## About LoopUp LoopUp is redefining how multinational enterprises manage telephony on a global scale with Microsoft Teams. In a market where organizations typically rely on fragmented regional providers and complex telephony contracts, LoopUp offers a single, fully managed converged communications solution, deeply integrated with Microsoft Teams and spanning 136 countries. LoopUp delivers Microsoft Teams telephony through Operator Connect, Direct Routing, and BYOC solutions, giving enterprises the flexibility to deploy full PSTN replacement in 136 countries. We are a top provider for country coverage on Operator Connect and extend reach even further with our expertise in Direct Routing and BYOC solutions. About LoopUp LoopUp helps multinational enterprises consolidate how they buy and manage global Microsoft Teams telephony, offering phone numbers and full cloud-based PSTN replacement in more than 100 countries. LoopUp eliminates the need to manage multiple regional carriers, offering a single contract, consistent service delivery, and integrated Microsoft Teams voice – all backed by global design, deployment, and support. LoopUp is headquartered in London with operations worldwide. For more information, please visit: https://loopup.com ## LoopUp Pros & Cons **What users like:** - Users value the **efficient communication** and support from LoopUp, feeling well-supported and understood in their business needs. (2 reviews) - Users value the **convenient "call me now" feature** of LoopUp, enhancing communication and accessibility for everyone. (2 reviews) - Users commend LoopUp's **responsive customer support** , noting professionalism and effective issue resolution throughout their experience. (2 reviews) - Users value the **ease of use** with LoopUp, appreciating its clear interface and responsive support. (2 reviews) - Users appreciate the **efficient problem resolution** and professional support provided by LoopUp's knowledgeable team. (2 reviews) - Reliability (2 reviews) - Business Tools (1 reviews) - Users value the **call me now option** of LoopUp for its convenience in connecting with non-internet users. (1 reviews) - Customer Service (1 reviews) - Easy Communication (1 reviews) **What users dislike:** - Users feel there is a need for **improved account management** during system changes to avoid confusion and delays. (1 reviews) - Users often experience **muffled sound issues** in LoopUp, detracting from an otherwise solid experience. (1 reviews) - Users note a **complex process** during porting that requires more clarity and testing for a smoother experience. (1 reviews) - Users find the **complex processes** of LoopUp, particularly during porting, to be frustrating and unclear. (1 reviews) - Users find that **distractions arise** from muffled sound and the cumbersome process of sharing codes with clients. (1 reviews) - Users face **invitation issues** with LoopUp, requiring manual entry of codes that complicate the joining process. (1 reviews) - Missing Functionality (1 reviews) - Users experience **poor audio quality** with muffled sound during calls, affecting communication clarity. (1 reviews) - Technical Issues (1 reviews) ## LoopUp Reviews ### 1. Support at every stage of the project **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Farming | Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2025 **What do you like best about LoopUp?** The provision of support in the different phases of the project was important to us. The portability of the numbers went well overall. **What do you dislike about LoopUp?** Limitation of certain functions related to not managing one's own SBC, which brings a certain complexity in a hybrid Teams / Cisco MPP Phone architecture. **What problems is LoopUp solving and how is that benefiting you?** I encountered a specific portability issue and the use of emergency numbers, I was able to receive support for debugging some issues encountered. ### 2. Satisfied customer of this conferencing platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Practice | Enterprise (> 1000 emp.) **Reviewed Date:** June 22, 2021 **What do you like best about LoopUp?** I used LoopUp at a former employer for aduio meetings on a weekly basis. It was easy to insert into meeting invites, and I enjoyed the screen sharing function of the platform. One of the most useful functions was that I could see everyone's name as they joined the meeting. I could then review a list of those individuals who had participated in the call after the meeting. **What do you dislike about LoopUp?** The only negative I experienced was that I would occasionally have difficulty dialing into meetings. A couple of times, my call was dropped, and I was unable to re-enter the meeting. I had to have a co-worker call me to add me to the meeting. Other than that, I had no complaints. **What problems is LoopUp solving and how is that benefiting you?** LoopUp made conference calls simple and enjoyable, whether it was a call with two other co-workers or 20. I genuinely liked the platform and found it straightforward. ### 3. We can use it to remote anyone around the world **Rating:** 4.0/5.0 stars **Reviewed by:** Marcus M. | Supervisor, Audiovisual Operations, Enterprise (> 1000 emp.) **Reviewed Date:** May 14, 2019 ### 4. Good platform, more expensive and sometimes unrealiable **Rating:** 3.5/5.0 stars **Reviewed by:** Michael G. | Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2019 **What do you like best about LoopUp?** Loopup is easy to use and quick to set-up meeting rooms. There have been issues with meeting rooms not working for no explainable reason. It is also more expensive that it's competitors. **What do you dislike about LoopUp?** It's more expensive and sometimes meeting rooms fail without reason which is crucial in the job we do. **What problems is LoopUp solving and how is that benefiting you?** We hold conferences using the meeting rooms between experts and investment firms. This provides a confidential place for clients to talk to our experts, also allows them to keep their identity hidden. ### 5. Just getting started with this **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2019 **What do you like best about LoopUp?** Ease of access to data on calls, e.g. who dialed in at what time from what number, how long they stayed on the call, start and end time of call, etc. Ability to control the call from the computer **What do you dislike about LoopUp?** I have not received any instruction on how to utilize the visual conference portion of the platform. I am sure that I can figure it out, but don't have time to spend hours learning about the program. **Recommendations to others considering LoopUp:** Utilize support, they are good about keeping you up on any changes or ways to use the system. **What problems is LoopUp solving and how is that benefiting you?** Conference calls, sometimes multiple at a time can be managed on LoopUp. ### 6. Simple, straightforward, but often drops participants **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Law Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2017 **What do you like best about LoopUp?** I like how easy it is to join a conference; simply call the number and put in your guest access code. **What do you dislike about LoopUp?** Many times I've had conference participants be dropped during the call and this can be very frustrating. **What problems is LoopUp solving and how is that benefiting you?** Easily getting multiple parties on one phone call ## LoopUp Discussions - [What does Loopup do?](https://www.g2.com/discussions/what-does-loopup-do) - [What is LoopUp meeting?](https://www.g2.com/discussions/what-is-loopup-meeting) - [Is LoopUp secure?](https://www.g2.com/discussions/is-loopup-secure) - [Does LoopUp have video?](https://www.g2.com/discussions/does-loopup-have-video) - [View LoopUp pricing details and edition comparison](https://www.g2.com/products/loopup/reviews?filters%5Bnps_score%5D%5B%5D=4§ion=pricing&secure%5Bexpires_at%5D=2026-08-05+10%3A20%3A52+-0500&secure%5Bsession_id%5D=acd14cae-5edc-46f6-8335-600065291210&secure%5Btoken%5D=709583185b3507ac06db33395ff4fa8ddded6630f0eab40d6d3cdb57ca61b8fd&format=llm_user) ## LoopUp Integrations - [ComputerTalk](https://www.g2.com/products/computertalk/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) ## LoopUp Features **** - Third-Party Integrations - To-Do List - @mentions - Single Sign On - File Management - Activity Dashboard - Drag & Drop - Alerts/Notifications - Prioritization - Access Controls/Permissions - Screen Sharing - Content Management - Brainstorming - AI Copilot - File Transfer - Calendar Management - Status Tracking - Real-Time Notifications - Version Control - Task Management - Activity Tracking - Real Time Editing - Communication Management - Chat/Messaging - Tagging - Generative AI - Assignment Management - Task Scheduling - Project Management - Collaboration Tools - Workflow Management - Secure Data Storage - File Sharing - Document Storage - Task Progress Tracking - Discussions/Forums - Commenting/Notes - Reporting & Statistics - Contact Management - Video Conferencing - Progress Tracking - Mobile Access - API - Document Management - Customizable Branding **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility - Contact Management - Queue Management - Computer Telephony Integration **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services - Contact Management - Communication Management - Fax Management - Call List Management - Call Center Management - Queue Management - Third-Party Integrations - Computer Telephony Integration - Real-Time Monitoring - Call Monitoring - Workflow Management - Call Center Integration **Agentic AI - Audio Conferencing** - Proactive Assistance - Decision Making **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Third-Party Integrations **** - Screen Sharing - Generative AI - Custom Greetings/Messages - Mobile Access - International Calling - Virtual Voicemail - Call Scheduling - AI Copilot - Call Conferencing - Reporting/Analytics - File Sharing - Two Way Audio & Video - Audio/Video Recording - Real-Time Chat - Audio Calls **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls - SMS Messaging - Chat/Messaging - Video Call Recording - Two-Way Audio & Video - SIP Trunking **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant - Real-Time Analytics **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **** - Virtual Extensions - Call Disposition - Customizable Caller ID - Alerts/Notifications - Generative AI - Call Tracking - SMS Messaging - Call Routing - Call Recording - Conferencing - Call Transfer - Callback Scheduling - Role-Based Permissions - Automatic Call Distribution - Interaction Tracking - Collaboration Tools - Real-Time Updates - On-Demand Recording - Mobile Access - AI Copilot - IVR - Customizable Reports - Activity Dashboard - Call Monitoring - Voice Mail - Video Conferencing - Caller ID - SIP Trunking - For Cloud Phone Systems - Ring Groups **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts - Electronic Faxes - IVR - Video Call Recording - Customizable Reports - Real-Time Reporting - Meeting Management - Screen Sharing - Two-Way Audio & Video - Virtual Voicemail **** - Live Chat - Multi-Channel Communication - Customizable Reports - Call Tracking - Automatic Call Distribution - Real-Time Data - Purchasing & Receiving - Employee Directory - AI Copilot - Activity Tracking - Collaboration Tools - Call Scripting - Real-Time Reporting - Call Recording - Real-Time Analytics - Virtual Call Center - Activity Dashboard - Reporting & Statistics - CRM - Auto-Dialer - Generative AI - Contact Database - Call Transfer - Call Reporting - Call Logging - Voice Mail - Caller ID - Customizable Caller ID - Mobile Access - Callback Scheduling - IVR - API - Interaction Tracking - Call Routing - Alerts/Notifications - Video Conferencing - Call Conferencing - Call Disposition - Predictive Dialer - Spam Blocker - On-Demand Recording - Caller Profiles - Multiple User Accounts - VoIP Connection - Conferencing - Text to Speech - Reporting/Analytics - VoIP - Call Queues - Call Screening - Access Controls/Permissions - Online Voice Transmission - Unified Communications - Voicemail Transcription **** - Trend Analysis - Generative AI - Voice Mail - SSL Security - Caller ID - Multi-Channel Communication - Activity Tracking - Interaction Tracking - Alerts/Notifications - Virtual Backgrounds - Mobile Access - Contact Management - Call Center Management - Access Controls/Permissions - Call Tracking - Call Transfer - Group Messaging - Call Recording - AI Copilot - Call Monitoring - Task Management - SMS Messaging - Reporting & Statistics - Activity Dashboard - Call Routing - Multi-User Collaboration - Single Sign On - Chat/Messaging ## Top LoopUp Alternatives - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) - 4.5/5.0 (53,552 reviews) - [Nextiva](https://www.g2.com/products/nextiva/reviews) - 4.5/5.0 (3,571 reviews) - [Webex Suite](https://www.g2.com/products/cisco-webex-suite/reviews) - 4.2/5.0 (17,667 reviews)