--- title: LiveHelpNow Reviews meta_title: 'LiveHelpNow Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 158 reviews by the users' company size, role or industry to find out how LiveHelpNow works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 158 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # LiveHelpNow Reviews **Vendor:** LiveHelpNow **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.3/5.0 **Total Reviews:** 158 ## About LiveHelpNow LiveHelpNow is an AI-powered customer engagement platform that helps businesses manage conversations across live chat, SMS, and messaging channels from a single interface. It combines real-time chat, automation, and intelligent routing to improve response times and streamline support operations. Teams can use AI assistants, canned responses, and customizable workflows to handle high volumes of inquiries efficiently while maintaining a personalized experience. Proactive chat tools help capture and convert website visitors, while reporting and analytics provide insight into performance and customer behavior. LiveHelpNow integrates with existing systems to keep data connected and is designed to scale with growing teams looking to enhance both customer support and sales engagement. ## LiveHelpNow Pros & Cons **What users like:** - Users appreciate the **integrated customer service features** of LiveHelpNow, making support fast and efficient. (1 reviews) - Users enjoy the **automation capabilities** of LiveHelpNow, streamlining customer service across multiple communication channels. (1 reviews) - Users love the **integrated chat features** of LiveHelpNow, making customer service efficient and user-friendly. (1 reviews) - Users value the **fast customer support** and ease of use of LiveHelpNow, enhancing their service capabilities. (1 reviews) - Users highlight the **ease of customization** in LiveHelpNow, enhancing their experience with tailored solutions. (1 reviews) - Customization (1 reviews) - Users love the **ease of use** of LiveHelpNow, enjoying its simple interface and quick support features. (1 reviews) - Users love the **easy integrations** of LiveHelpNow, streamlining customer service across multiple communication channels seamlessly. (1 reviews) - Efficiency (1 reviews) - Users appreciate the **user-friendly integration of multiple communication channels** in LiveHelpNow, enhancing their customer service experience. (1 reviews) **What users dislike:** - Users find the **admin control issues** frustrating due to the dated interface and limitations on user permissions. (1 reviews) - Users feel the **inadequate reporting** limits precision and complicates transferring information effectively. (1 reviews) - Users find the **difficult interface** challenging for non-technical users, affecting ease of use and experience. (1 reviews) - Users find the **lack of features** limiting, especially regarding admin settings and accessibility for non-technical users. (1 reviews) - Users find the **learning curve steep** , especially for non-technical people navigating the dated admin interface. (1 reviews) - Users find the **admin interface dated** and not intuitive for non-tech users, complicating usability. (1 reviews) - Users find the configuration settings **not intuitive** , leading to challenges in navigating the system effectively. (1 reviews) - Poor Reporting (1 reviews) ## LiveHelpNow Reviews ### 1. Service Puts You Ahead of the Pack **Rating:** 5.0/5.0 stars **Reviewed by:** Franco S. | Co-Founder and Co-Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2018 **What do you like best about LiveHelpNow?** 1) Ability to allow customers to text the store’s landline telephone number; 2) Existance of an app to use the service on the go, no matter where you are; 3) Service ensure you capture the customer by allowing a customer to chat or text you any time. **What do you dislike about LiveHelpNow?** App needs to have a chime each time a customer responds to your chat or message. Right now, you are notified only when a chat is started by a customer. After that first chime, you have to keep checking to see if the customer replies. **Recommendations to others considering LiveHelpNow:** Device was.gane changer for our business. We can communicate and capture customers before competitors because we can chat or text with them immediately. **What problems is LiveHelpNow solving and how is that benefiting you?** By allowing customers to have immediate access to us and allow them to text or chat us any time, we have a higher ability to capture the customer and stop a competitor from acquiring the customer. We have a young customer base and the ability to text us is key. We build a relationship via text with the customer before he or she even walks in the store. ### 2. Live Chat has really helped us grow **Rating:** 4.0/5.0 stars **Reviewed by:** Angela A. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2018 **What do you like best about LiveHelpNow?** There are many aspects to the live chat that I enjoy, but I would have to say that I do like that you can customize the chat to show your picture, and send canned messages to the customers. I also enjoy being able to see where we stand as far as how well we are doing on a scale from day to day. **What do you dislike about LiveHelpNow?** One thing that I would like to see implemented would be to have a priority. Right now the only way to break up the chats if more than one person is online is to do the round robin, and I would like to be able to make one person more readily available than others. **What problems is LiveHelpNow solving and how is that benefiting you?** We are finding a lot of our customers would prefer to chat than to call in and get passed around. The one thing that I would like to change but cannot is to have more departments on chat In my company. ### 3. Better interface **Rating:** 3.5/5.0 stars **Reviewed by:** Nicole R. | Unemployed, Small-Business (50 or fewer emp.) **Reviewed Date:** January 17, 2019 **What do you like best about LiveHelpNow?** It's very good with response time. The load time is short. **What do you dislike about LiveHelpNow?** Needs to have better customer service. Trying to talk to someone about issues is harder **What problems is LiveHelpNow solving and how is that benefiting you?** Everything is good except response time for customer service ### 4. Excellent tool to monitor the marketing campaign **Rating:** 4.0/5.0 stars **Reviewed by:** Aarati Y. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2018 **What do you like best about LiveHelpNow?** The best thing is that you can see live visitors and pages they are interested and where the visitors come from. You can approach the visitor and offer them invitation window. You can see the country they are from and IP addresses. **What do you dislike about LiveHelpNow?** Based to my experience after LiveChat; the interface could have been improved a lot, there is no control between the management user and normal operators, a manager cannot see the Live LiveChat being handled by its operators and sometime and keywords are being no more shown unfortunately. It would be great resource if the developer could see other LiveChat software like LiveChat and etc too. **What problems is LiveHelpNow solving and how is that benefiting you?** We are using LiveHelpNow in our Travel and Tours webiste. We can see live visitors and try to offer them our new services live as they visit our office. **Official Response from Michael Kansky:** > Hello Aarati, Thank you so much for your feedback! There is full control over what agents see, as well as administrators having an ability to see all chats in progress and coach agents in real time by using our patented Whisper feature, allowing admins to chime in silently within chat conversation to direct agents. Please definitely reach out to our support so we can schedule a live demo to show this to you. LiveHelpNow crew ### 5. I love using LiveHelpNow chat software cause I did not have any issues when I used it. **Rating:** 4.5/5.0 stars **Reviewed by:** Ronnie L. | Full Time Customer Service Sales Agent. Live Chat and Phone, Outsourcing/Offshoring, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2018 **What do you like best about LiveHelpNow?** The software is very user friendly. Just one look at it and you will surely know that it is very easy to use and all the information that you need is there. **What do you dislike about LiveHelpNow?** This is something that I do not really dislike but it would be best if we can change skins or colors on the software to break the monotony of its appearance. I have used it for 5 years now and the interface or the appearance is still the same since I started using it. **Recommendations to others considering LiveHelpNow:** Good choice when using this software cause it is very user friendly and they provide great customer service. **What problems is LiveHelpNow solving and how is that benefiting you?** Customer inquiries. Order processing. Shipping issues. I have realized that this chat software is a very good companion and an indespensable tool for providing excellent customer service. ### 6. Great Chat Software **Rating:** 4.5/5.0 stars **Reviewed by:** Bryan F. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2018 **What do you like best about LiveHelpNow?** I appreciate the ease of use and convenient pop up messages alerting of new incoming chat requests. It is also interesting to see the frequency of visitors coming and going from our website. **What do you dislike about LiveHelpNow?** This may be a feature that I am not aware of but it would be convenient to be able to send .pdf attachments directly to a chat customer's e-mail. **Recommendations to others considering LiveHelpNow:** Focus on getting the word out to your customers that you have this new feature. Things were pretty slow going on the chat while our customers were getting used to the having this new option **What problems is LiveHelpNow solving and how is that benefiting you?** Trying to get customers answers and information in a timely manner without the need for a telephone conversation. This software has put us in closer contact with our end users and distributors. ### 7. Dental practice chain **Rating:** 5.0/5.0 stars **Reviewed by:** Maria R. | Owner/President, Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2018 **What do you like best about LiveHelpNow?** HIPAA compliance was the biggest thing for us which LiveHelpNow is certified in. No other chat software is. Ability for our patients to text for support is also unmatched. Our patients absolutely love it. Facebook messenger integration and ability to send funny animated gifs is a cherry on the cake. **What do you dislike about LiveHelpNow?** We do not use knowledge base product and it would be great to remove this tab from the console. **Recommendations to others considering LiveHelpNow:** If you are growing or anticipate growth and understand the value of unified support (omnichannel), chat, email, sms, social, etc. then livehelpnow is certainly for you. **What problems is LiveHelpNow solving and how is that benefiting you?** Ability for our patients to get in touch with our staff via chat, SMS, facebook and email. ### 8. Excellent Chat and Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2018 **What do you like best about LiveHelpNow?** Customer Service is free and available seven days a week. However, I rarely utilize the support because the knowledge base, interface, and articles are comprehensive and thorough. The google translate feature is essential for my business as I interact with customers all over the world. This feature makes communication limitless. With cell phones being my target audiences most used device, the text to chat feature is essential. I also really like that the chat window is fully customizable with various trigger responses. The ease of the app is also vital to my business. I can take chats anywhere, and I am not limited to a desktop computer. **What do you dislike about LiveHelpNow?** The interface aesthetics could use an update. Other than that, the system is easy to use and I have no complaints. If possible, I would recommend an integration with Instagram. My target audience has higher engagement on that platform. I think other businesses could benefit from this as well. **Recommendations to others considering LiveHelpNow:** I highly recommend this software. With a 30 day free trial, you literally have nothing to lose. Live Help Now is always improving their product and has customer service 7 days a week. It has been vital to improving my customers' experience and has made communication limitless. **What problems is LiveHelpNow solving and how is that benefiting you?** Live chat allows me to answer customer questions and concerns instantly. The new Facebook integration enables me to connect with my customers through another platform rather than just web visitors alone. The increase in customer engagement translates into more sales. I can now communicate with customers in any language. As a small business owner, I am able to utilize the app to its fullest capabilities, and I am not limited to a desktop computer. I can run errands or work on my business in any location without missing an opportunity to connect with my customers. ### 9. Great service for our company! Customers love using it! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2018 **What do you like best about LiveHelpNow?** We like that it's a quick way to service our customers when they have quick questions about part numbers, installation, or need links to download documents and literature. We also liked the canned responses option for commonly asked questions. **What do you dislike about LiveHelpNow?** On some occasions, our customers say their chat gets cut off (not agent ending conversation). I believe this might have been due to users that try to use chat through mobile devices? **Recommendations to others considering LiveHelpNow:** Would highly recommend this service for chat service to any company need a quick and easy way for customers to get answers they need without calling. **What problems is LiveHelpNow solving and how is that benefiting you?** Answer the quick type calls. In the winter, we receive double the amount of calls we do in the summer. We sometimes aren't able to answer all phones calls in a timely manner, so the chat service let's customers who do not need troubleshooting assistance, a quick way to contact our support team for their general questions. ### 10. Convivial and nice interface but lacks flexibility for larger companies **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2018 **What do you like best about LiveHelpNow?** The interface is easy to navigate and to configure. If you need help, the LiveHelpNow team is absolutely fantastic and will help you with any aspect, from configuration to billing. **What do you dislike about LiveHelpNow?** Being with a larger company where we are in different country with different cost centers, LiveHelp doesn't have the flexibility to split an invoice. Also, if we want to use the functionality of groups, you have to use the start up questions to dispatch the chat properly and no more questions are left to identify the customer or their question. If we decide to use different account, then we have to put our chat link on different web pages which makes it difficult. Also, I personally have to manage multiple accounts. They should come with Admin licenses so I don't have to pay for 1 license per account I am managing **What problems is LiveHelpNow solving and how is that benefiting you?** It is just an additional ways for our customers to reach us. Since we are in a product support environment, livehelp is used for quick and non complex questions. ### 11. Been a customer since 2012 and have seen great changes and not-so-great... **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Printing | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2018 **What do you like best about LiveHelpNow?** The new changes that LHN has made to allow for customizing each client's offline and ticketing window is the exact thing I was looking for a couple of years ago. Also the fact that you can customize the customer survey is a big plus. There are a lot of canned analytical reports available and the pop-up tab is a hugely popular feature. **What do you dislike about LiveHelpNow?** Their development cycle is *really* slow and I was told three or four times that the feature I needed was coming within the next month. They would actually give me a semi-specific date and they would always miss it. Although we still have LHN for two clients, we had to move a couple others to a different platform because they needed those abilities. **Recommendations to others considering LiveHelpNow:** I would definitely give it a try... we're going to be giving it a round two ourselves to see if we can bring those other clients back onto the LHN platform to have everyone together. **What problems is LiveHelpNow solving and how is that benefiting you?** Definitely cuts down on the time we need live agents sitting on ready waiting for chats. When they can, they do, but when they can't the ticketing and callback features - plus the self serve knowledge base has proved very helpful. **Official Response from Michael Kansky:** > Thank you so much for your loyalty and feedback. Would you be able to clarify which features are needed and we will make sure to address it ASAP? You may also contact us directly with those at help at livehelpnow dot com It would be helpful if you can indicate in the email that it is regarding to G2 review comment. Thank you! ### 12. Great Service and Value **Rating:** 4.0/5.0 stars **Reviewed by:** Kellen W. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2018 **What do you like best about LiveHelpNow?** Easabillity of using software and platform. Easy to implement on website. **What do you dislike about LiveHelpNow?** Notifications on website, desktop app and phone app. Phone users should hear and receive a notification each time a customer sends a response, not just a notification for when a user starts a chat. Desktop app will make a noise and display a notification on monitor, but 50% of the time this notification does not work. Website notifications (on chrome) do not make sounds, nor have they ever made a sound. **What problems is LiveHelpNow solving and how is that benefiting you?** Best used for quick customer questions, explanations on how products work, or when customers ask for a discount code. Good for taking an entire order with as well. ### 13. LiveHelpNow is easy to use and convenient. **Rating:** 4.0/5.0 stars **Reviewed by:** Lori M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2018 **What do you like best about LiveHelpNow?** Easy to use. Spell check. Speedy. Great customer feedback. **What do you dislike about LiveHelpNow?** Sometimes our alerts don't pop up and it ends up as a dropped chat with our customers. It is easy to locate dropped chats though and then they are always emailed back. **Recommendations to others considering LiveHelpNow:** It is a great online tool. Our customers agree that it is easy to use on their end as well. We are quick to get the customer the answers and this helps us. **What problems is LiveHelpNow solving and how is that benefiting you?** We are able to communicate with our customers easily and conveniently. Some customer do not want to call so using live help enables them to chat online and not have to call. ### 14. We have had a great experience with Live Help Now. **Rating:** 5.0/5.0 stars **Reviewed by:** Kimberly T. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2018 **What do you like best about LiveHelpNow?** This software is very user friendly. It was easy to learn how to use. It is also easy to train our customer service reps to use the software. Our members certainly like the option to get live help with their questions. **What do you dislike about LiveHelpNow?** Nothing so far. And honestly this is the only live help software I have used, but it is wonderful. **What problems is LiveHelpNow solving and how is that benefiting you?** Our members come to us with so many questions. We can assist them with website issues, password issues, membership questions regarding services and benefits. The live chat is also very useful to get a member to the department or person they need quickly. ### 15. Feature rich with very responsive support. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2018 **What do you like best about LiveHelpNow?** Our company has been using LiveHelpNow for almost a year now with very little issues. Even when there were issues, their team was very responsive and solved our issues in a timely manner. The on boarding process was easy and their support team was very helpful in making sure we had everything setup to our unique needs in dealing with patient privacy compliance and our other needs. They also have an extensive analytics tool that gives us tons of useful information, including details we didn't even know we wanted. **What do you dislike about LiveHelpNow?** There are only a few design related issues that I wish were different, but for the most part, I don't have any complaints. **What problems is LiveHelpNow solving and how is that benefiting you?** The Knowledge Base feature has made searching for commonly asked questions a lot easier for both our customers and our employees alike. ### 16. Hardinge Inc. **Rating:** 5.0/5.0 stars **Reviewed by:** Mathew B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 23, 2018 **What do you like best about LiveHelpNow?** I like the ease of the system. I like where it offers different options to better help customers. **What do you dislike about LiveHelpNow?** My biggest dislike would have to be that inability to add our own words. Such as we use the word "collet" however it always prompts us to change it to "collects" **Recommendations to others considering LiveHelpNow:** I would highly recommend the system. I believe Live help is working with consumers to better this system and it continues to improve. **What problems is LiveHelpNow solving and how is that benefiting you?** We are able to connect with our customers and assist them with anything they need without having to call into our call center. ### 17. Great product and merchandising **Rating:** 4.0/5.0 stars **Reviewed by:** Mike S. | CU, Higher Education, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2018 **What do you like best about LiveHelpNow?** Helpful in every way, this is a product that is helpful to me and my colleagues. I am continually impressed by the service that it provides and the help that it gives to executives in the business sector **What do you dislike about LiveHelpNow?** I disliked the advertising. I think that this product sells itself. I really think that the product didnt have to be advertised as much as it was. Other than that, i didn’t dislike anything overall about the product itself. **What problems is LiveHelpNow solving and how is that benefiting you?** We are solving communication issues and organization issues. We are helping people around the world to be successful by working together to achieve their goals ### 18. Easy to use, great for people on the go! **Rating:** 5.0/5.0 stars **Reviewed by:** Hillary L. | Director of Search Engine Optimization, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2018 **What do you like best about LiveHelpNow?** I love that I can access chat from anywhere even on my phone. Potential customers often have questions when browsing a site, and I love how easy it is to use LiveHelpNow to answer questions quickly and convert website visitors to actual customers! **What do you dislike about LiveHelpNow?** Overall easy to use and install on the site. No complaints. **What problems is LiveHelpNow solving and how is that benefiting you?** I have realized that chat is easy - I was always skeptical, but since adding it to my site I feel as though I am connected to potential customers all the time. The experience is easy and I wish I had done it sooner. ### 19. It is an ok Chat system **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 21, 2018 **What do you like best about LiveHelpNow?** It has some good features like monitoring clients in real time and the multitasking of chatting at the same time. **What do you dislike about LiveHelpNow?** I did not really integrate with our system as well as some of the other chat systems out there. **What problems is LiveHelpNow solving and how is that benefiting you?** All different departments to offer chat to our clients ### 20. Great value for money, great feature set, and a rare caring and responsive technology provider! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2018 **What do you like best about LiveHelpNow?** Feature set is comparable to industry leading and more expensive options. Vendor genuinely listens, cares and their road map is ready to adapt to reasonable client needs. It is easy to get things done with LiveHelpNow in a fast paced world and industry. Other vendors make everything difficult and seem to want to go down the 3rd party route a lot of the time. **What do you dislike about LiveHelpNow?** I would have to say the UI was looking a bit dated, but this is being worked on as we speak and should sorted shortly. **What problems is LiveHelpNow solving and how is that benefiting you?** Unifying multiple brands under one service system. A service system that talks to our parent CRM very well, and let's us route inbound contacts based on this, as well as sending copies of conversations back to our CRM contact records. ### 21. President **Rating:** 4.5/5.0 stars **Reviewed by:** Julie M. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2018 **What do you like best about LiveHelpNow?** Ability to answer customers question anytime from anywhere. Mobile feature has been great. Also love the ability to go back to archived chats. **What do you dislike about LiveHelpNow?** I would like it if when u have more than one person on - that what u are typing does not erase to answer a new call **Recommendations to others considering LiveHelpNow:** Set up the canned responses as thoroughly as you can **What problems is LiveHelpNow solving and how is that benefiting you?** Ability to reference actual conversations with customers- less debate when issues occur. Able to multitask and help multiple customers at once has saved on payroll and more efffiecent use of time ### 22. Happy to say that LHN has been our chat solution for over 7 years **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2018 **What do you like best about LiveHelpNow?** It's easy for the Reps to use, easy for marketers/coaches to make changes, provides all of the basic functionality our web visitors need, it's very reasonably priced, LHN reps are very helpful, they've made multiple enhancements to the solution from the input we've provided. **What do you dislike about LiveHelpNow?** There are very few things we dislike. Our biggest need is better integration with our ERP system to get a better idea of the type of customer we're talking to (if it's an existing customer). LHN offers some basic solutions for this but the more advanced ones take IT resources. **Recommendations to others considering LiveHelpNow:** It's fast and easy to use. Will help your customers and increase your website conversion rate. **What problems is LiveHelpNow solving and how is that benefiting you?** Our goal is to keep customers from leaving our website if they have questions that our site hasn't answered. ### 23. Capable Tool for Live Chat **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2018 **What do you like best about LiveHelpNow?** LiveHelpNow provides a solid platform for handling live chat on our website, which allows for multiple unique chat windows, missed chat management and auto-log off users. Excellent support. **What do you dislike about LiveHelpNow?** The chat windows can be customized with fields to an extent, but the actual implementation of the code and ensuring the windows look nice rely completely on your own web developer. There is no de-duplicate check on chat leads, so if you want leads to flow into your CRM duplicates will be created. **Recommendations to others considering LiveHelpNow:** Absolutely worth evaluating. For the price point, you may find that LiveHelpNow provides everything you need to get Live Chat assistance going at your organization. **What problems is LiveHelpNow solving and how is that benefiting you?** Some of our prospects would prefer to ask a few quick questions on live chat rather than call or send an email. This system allows chats to come inbound to our inside sales team so they can respond promptly to any sales inquiries. We have closed deals from leads originated from live chat. **Official Response from Michael Kansky:** > Thank you so much for your feedback. Duplicates should definitely not be created. We would like to look over your account settings to address this. Also with the release of the embedded window last year, you no longer need a developer to make your chat window look nice. Can you please email your account details to "help at livehelpnow dot net" and we will address the CRM duplicate issue for you ASAP. Please refer to G2 comment in your email. Thank you, LiveHelpNow crew ### 24. A good basic webchat system **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2018 **What do you like best about LiveHelpNow?** When we have a question their live help is right there and quickly resolves any problems we have. And if they can't? We get a phone call within an hour to talk us through the issue. **What do you dislike about LiveHelpNow?** Some of the analytics are a bit wonky. At times the system doesn't report anything, or the system goes into offline mode with no notification from LHN that there is a problem. Makes it hard to determine if it's our network (usually not), or on their end (usually is). **Recommendations to others considering LiveHelpNow:** Utilize the online help system as much as you can, along with the tutorials on you-tube. **What problems is LiveHelpNow solving and how is that benefiting you?** We were looking for an additional method to reach customers who were browsing our website. We've achieved our goal. ### 25. Works well, room for improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Chris L. | E-Commerce Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 15, 2018 **What do you like best about LiveHelpNow?** We've been using LiveHelpNow for over 5 years, what we like the most is that it is well integrated into our site and is a major assist in helping visitors convert. **What do you dislike about LiveHelpNow?** The look and feel used to be dated, they've been woking steadily at improving that. It still lacks customer triggers on a per URL basis. **What problems is LiveHelpNow solving and how is that benefiting you?** LiveHelp allows our reservations agents help assist visitors to our site, walk them through our complex product offerings and get them down the funnel. ### 26. Great Product. Great Service. Always Growing **Rating:** 3.5/5.0 stars **Reviewed by:** Justin K. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2018 **What do you like best about LiveHelpNow?** The list of features continues to grow. For example they recently added support for FaceBook IM. They now support text messages to your landline **What do you dislike about LiveHelpNow?** The mobile app is awful for IOS. I would like to be able to respond to chats on my cell phone using SMS like I used to be able to do. **Recommendations to others considering LiveHelpNow:** Better mobile support for users / admin. **What problems is LiveHelpNow solving and how is that benefiting you?** We are able to quickly and easily communicate with our customers across multiple platforms, including Facebook IM. ### 27. Experience With LHN **Rating:** 5.0/5.0 stars **Reviewed by:** Rodolfo O. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2018 **What do you like best about LiveHelpNow?** Interface is very user friendly and very comprehensive, it is easy to use and to teach others to use. Helps us take good care of our customers in a timely manner. **What do you dislike about LiveHelpNow?** Reporting could improve, for example, it would be niece to have the time it took to answer an individual chat, how much it spent in queue, etc. **Recommendations to others considering LiveHelpNow:** Go for it! **What problems is LiveHelpNow solving and how is that benefiting you?** Ease of use, we do not lose customers by using LHN ### 28. Live Chat review **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2018 **What do you like best about LiveHelpNow?** Talking to clients is easy and very helpful. **What do you dislike about LiveHelpNow?** I dislike LiveHelpNow's live chat personal. I connected with them when I received a newsletter regarding tracking conversion rates. I was confused on how to use it. Next,I read the website. I was still confused. So, I finally connected with a specialist on live chat and the only help they could give me was, "Here's the link to the page of how to use that." They couldn't help one bit. **What problems is LiveHelpNow solving and how is that benefiting you?** I can't say that I have any business problems with LiveHelpNow. We benefit from being able to connect with our own clientele that normally wouldn't bother to call or email us. We connect with our clients immediately. ### 29. Helpful and prompt support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2018 **What do you like best about LiveHelpNow?** The consistency of support team members is outstanding to the point that months after I've experienced LiveHelpNow's customer support, I compare that of others to LHN and hope when I seek support elsewhere as a customer that I would receive a similar degree of quality and responsiveness. **What do you dislike about LiveHelpNow?** the outdated interface and user experience made it a big challenging to navigate as both an Admin and Operator, but it's changing quickly as LiveHelpNow seems to focus on improving technical functionality and what truly matters first prior to updating its look and feel to a modernized design. **Recommendations to others considering LiveHelpNow:** Stick with LHN, they've made changes they plan to make in a short amount of time, and keep their customers up to date, and also serve them well with outstanding customer support **What problems is LiveHelpNow solving and how is that benefiting you?** Building trust with leads and potential clients in a secure and private way they're comfortable with before they commit to using the service! ### 30. Helpful Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Jordan J. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2018 **What do you like best about LiveHelpNow?** The translation tool works very well. I also like the details provided on the user, as well as the tracking feature so that you can see their page history, etc... **What do you dislike about LiveHelpNow?** The visual options for the dialogue box that flags across the screen are limited. I feel like it looks pretty cheesy. It would be nice to have something more professional looking. **What problems is LiveHelpNow solving and how is that benefiting you?** Simply helping our customers in the fastest possible manner is solving a problem. ### 31. Usability and Data **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2018 **What do you like best about LiveHelpNow?** LHN is very user-friendly, both from the back end and customer experience. The access to wide-ranging data is fantastic. **What do you dislike about LiveHelpNow?** Occasionally we have issues where a customer is able to initiate a chat when there aren’t any operators online. Each time we’ve quickly confirmed that all operators are indeed logged out and have exited the system. We only become aware through a negative post-chat survey. We’re unable to replicate it in testing, but if this could be addressed, we’d appreciate it. **What problems is LiveHelpNow solving and how is that benefiting you?** We’re able to provide our non-traditional students with customer service during times (ouside of 8-5, M-F) and in a way that is convenient for them. ### 32. Amazing technology and exceptional customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel G. | Director, Inside Sales, Computer & Network Security, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2018 **What do you like best about LiveHelpNow?** I purchased LiveHelpNow for two companies and always been very happy with the product. Its super easy to install, has a wide range of integration options and is both powerful and intuitive to operate as a user. **What do you dislike about LiveHelpNow?** They are currently lacking an integration with Marketo, but I understand its on the roadmap. **What problems is LiveHelpNow solving and how is that benefiting you?** LiveHelpNow helped us provide realtime sales and support for prospects and customers. ### 33. Simple, effective, secure and affordable **Rating:** 5.0/5.0 stars **Reviewed by:** Johny Z. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2018 **What do you like best about LiveHelpNow?** Multitasking ability. responding to live chat, email, facebook, twitter and sms all at the same time **What do you dislike about LiveHelpNow?** Mac app needs slight improvements, be de-coupled from safari engine used **Recommendations to others considering LiveHelpNow:** Not sure if there is any other platform as rich in features as livehelpnow is that is offered at the same price **What problems is LiveHelpNow solving and how is that benefiting you?** Connecting with our customers on any channel they prefer ### 34. Solid product, great service, low price **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Mid-Market (51-1000 emp.) **Reviewed Date:** January 31, 2018 **What do you like best about LiveHelpNow?** This was extremely easy to get going in our business. I have no background and was able to get it up and running. **What do you dislike about LiveHelpNow?** Currently, it is like we are growing with the company, which isn't the worst thing in the world, but we kind of learn with them on some things. **Recommendations to others considering LiveHelpNow:** I think they are doing great, no current recommendations. **What problems is LiveHelpNow solving and how is that benefiting you?** This gives us the flexibility to customize the tool to fit our needs. It has given us great insight to who is on our website and what they are looking at. Huge bonus that it syncs with Google Analytics. ### 35. Help Desk **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** September 24, 2018 **What do you like best about LiveHelpNow?** Live help is very easy to use. Program is easy for operator and person being helped **What do you dislike about LiveHelpNow?** There is a bit of lag time from what I see vs the person that is getting helped **What problems is LiveHelpNow solving and how is that benefiting you?** It support for different company sites. ### 36. Good for the price **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2018 **What do you like best about LiveHelpNow?** The pricing is good and they do offer a non-profit discount which is great. However, the operator dashboard is very dated and sometimes it sends alerts and sometimes it doesn't. **What do you dislike about LiveHelpNow?** Like I said above I'm not a big fan of the user dashboard it seems super finicky. Also when my computer locks it kicks me off which can be a good thing if you leave for the day but bad if you just get up for a second and then forget to log back in. **What problems is LiveHelpNow solving and how is that benefiting you?** Helps us instantly chat with customers who are on our website. ### 37. I have a very good experience using this at program at work **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2018 **What do you like best about LiveHelpNow?** I like that the help is instant & more fast paced response than other programs we have. **What do you dislike about LiveHelpNow?** I don't have any specific dislikes using this program. I am fairly new with it as well. **Recommendations to others considering LiveHelpNow:** Yes. **What problems is LiveHelpNow solving and how is that benefiting you?** The business problems we are solving are problems we have on the job Fein not having enough training. The benefits I realized is people are able to receive the help they need much easier. ### 38. Works really well **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 12, 2018 **What do you like best about LiveHelpNow?** I can have multiple agent and transfer chats between them. I can also integrate it into my system well. **What do you dislike about LiveHelpNow?** The interface can use a bit up an overhaul. **What problems is LiveHelpNow solving and how is that benefiting you?** We use the chat and it's excellent. ### 39. My time using Zaza chat **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2018 **What do you like best about LiveHelpNow?** Their one chatter subscription is extremely affordable ($25 for one chatter when I had it) I actually used this for my own small business while it was a need when traffic to my website slowed down I canceled it only because it wasn’t being used but when I had heavy traffic on my website it cut down my need to reply to emails or return phone calls. **What do you dislike about LiveHelpNow?** I don’t really like the way that it’s laid out but it gets the job done to me it’s a very very busy layout things need to be kind of sectioned off in their own area and just in one big blob on the screen. **Recommendations to others considering LiveHelpNow:** I recommend this product if you’re a small business and will only have one person chatting at a time **What problems is LiveHelpNow solving and how is that benefiting you?** Well I was a brand new business owner with an in demand online presence and people want to talk to me before ordering my services from my website it was too hard for me to call everyone back into hard for me to answer everyone’s emails in a timely fashion zaza chat let me get on during particular hours And answer my clients questions ### 40. An asset to the company **Rating:** 4.0/5.0 stars **Reviewed by:** Brent B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2018 **What do you like best about LiveHelpNow?** Beyond the immediate chat capabilities, I like the analytics about website visits **What do you dislike about LiveHelpNow?** It's a little tricky to change profile pictures and other settings. **Recommendations to others considering LiveHelpNow:** Have someone on it all times, you will get people asking for help **What problems is LiveHelpNow solving and how is that benefiting you?** No real problems. Benefits is the ability to talk right away with people who don't want to call. ### 41. A great chat program with great extras **Rating:** 5.0/5.0 stars **Reviewed by:** mark w. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2018 **What do you like best about LiveHelpNow?** Analytics is a great addition to the program. **What do you dislike about LiveHelpNow?** It gives hackers a way in, I was passed a virus through a contact on livehelp. **Recommendations to others considering LiveHelpNow:** works as advertised, and it has helped a lot with knowing where to do our advertising. **What problems is LiveHelpNow solving and how is that benefiting you?** Analytics. The ability to know where the hits are coming from ### 42. Live Chat Software that works! **Rating:** 4.5/5.0 stars **Reviewed by:** Timmi R. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2018 **What do you like best about LiveHelpNow?** I like that I can see where people found our landing page (what search engine) and see the pages they go to. I can also see what country, Region and City they are from **What do you dislike about LiveHelpNow?** Set up is complicated. The set up is not intuitive and instructions are hard to read. **Recommendations to others considering LiveHelpNow:** Make videos showing how to set up the system. Text is too long and hard to follow. **What problems is LiveHelpNow solving and how is that benefiting you?** Our busy customers can contact us immediately to help solve questions they have. That improves our customer relations a lot. ### 43. Excellent chat system **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2018 **What do you like best about LiveHelpNow?** I love the reporting section. The analytics helps us to track all visitors and chats. **What do you dislike about LiveHelpNow?** I am not fond of the sound alert they are having, it's too loud for me, so I switched that off. **What problems is LiveHelpNow solving and how is that benefiting you?** We are getting lots of visitors and need to answer all of the questions they are having. The benefit of having this chat system is the ability to help as many people as possible - we have several operators online simultaneously. This saves us tons of time vs. replying via emails. ### 44. Live help has been a useful and important part of our business. **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2018 **What do you like best about LiveHelpNow?** Customers can reach out to my company 24/7. We do a lot of international business and Live help is a big help with international clients. **What do you dislike about LiveHelpNow?** The software/operator panel can be slow (like an old computer). **Recommendations to others considering LiveHelpNow:** Live help is a must for those who do business with all time zones. Also for 24/7 customer support. **What problems is LiveHelpNow solving and how is that benefiting you?** We do a lot of international business and Live help is a big help with international clients. It has also made it easier and faster for a client to contact our support department. ### 45. LiveHelp is easy to setup, utilize, and communicate with customers **Rating:** 4.0/5.0 stars **Reviewed by:** David E. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2018 **What do you like best about LiveHelpNow?** Easy to set up. Once download and configured agents were able to utilize and communicate with live customers. Customers have enjoyed working with live representatives and not having to use the phone. We are able to track and report on messages with our CRM. **What do you dislike about LiveHelpNow?** The price is wright and we do not have any dislikes! **Recommendations to others considering LiveHelpNow:** Nice to add Live Video **What problems is LiveHelpNow solving and how is that benefiting you?** We have a catalog of over 72k parts and we can provide instant feedback while customer our on the website ordering parts. ### 46. How LiveHelpNow has only increased our business sales and given our company more customers. **Rating:** 4.5/5.0 stars **Reviewed by:** Elaine W. | Secretary, Small-Business (50 or fewer emp.) **Reviewed Date:** October 25, 2017 **What do you like best about LiveHelpNow?** What i like most about LiveHelpNow, is how simplified it is! I can be working on any other task on my computer and if someone needs help or has a question, i will get an alert to let me know that someone asked a question. Also i like that i can see how many people are browsing the website and how many pages they have viewed. **What do you dislike about LiveHelpNow?** I don't like how only one secretary can access LIveHelpNow at one time. **Recommendations to others considering LiveHelpNow:** You will love the simplicity of it, also being able to help your customers without having to talk to them or being face to face makes your job so much easier and less time consuming! **What problems is LiveHelpNow solving and how is that benefiting you?** We are able to solve many and various random questions that our customers may have regarding how something works, to how many or how much of something you get of a specific product. Our customers don't even have to pick up the phone to get their questions answers. ### 47. LiveHelpNow helps me to help clients. **Rating:** 4.5/5.0 stars **Reviewed by:** Tim S. | Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2018 **What do you like best about LiveHelpNow?** I like that I can filter out to only chatters and browsers. **What do you dislike about LiveHelpNow?** It is unclear who the "browsers" are. they have foreign IPs. **What problems is LiveHelpNow solving and how is that benefiting you?** I support clients in a school district with IT needs. I can assist clients with quick IT needs through chat. ### 48. great chat system **Rating:** 5.0/5.0 stars **Reviewed by:** Alan W. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2018 **What do you like best about LiveHelpNow?** The code is easy to install and the chat system is easy to use. **What do you dislike about LiveHelpNow?** After using livehelpnow for 5 years there are no issues. **Recommendations to others considering LiveHelpNow:** Go for it! **What problems is LiveHelpNow solving and how is that benefiting you?** Our customers can receive quick and easy live answers to their questions. ### 49. Indispensable **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2018 **What do you like best about LiveHelpNow?** True omnichannel call center system. Ability to respond to live chat, SMS, facebook, twitter, email and whatever other channel customer uses is simply priceless. **What do you dislike about LiveHelpNow?** I would like more themes added to the operator console to make it more fun. **Recommendations to others considering LiveHelpNow:** If you are currently using multiple tools to support your customers, look no further. **What problems is LiveHelpNow solving and how is that benefiting you?** To be able to use one customer support system to respond to customer service requests on virtually any channel. ### 50. The functionality is good for every day use but I do wish it could be quicker when responding. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2018 **What do you like best about LiveHelpNow?** I really like the notification set up with the ding as well as a pop-up on my computer screen. I think it's helpful to see when the visitor is typing so we don't end the conversation early. **What do you dislike about LiveHelpNow?** I find that live chat sometimes has a lag. I will get notification that someone new has started a chat but will not see it on the page for a few seconds, which in customer service is a long time. **What problems is LiveHelpNow solving and how is that benefiting you?** It is a great resource for us. It saves lots of time for the Admins who contact us directly for assistance rather than calling our 800 number then reaching us. ## LiveHelpNow Discussions - [What is LiveHelpNow used for?](https://www.g2.com/discussions/what-is-livehelpnow-used-for) - [View LiveHelpNow pricing details and edition comparison](https://www.g2.com/products/livehelpnow/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-18+13%3A49%3A06+-0500&secure%5Bsession_id%5D=375daaaf-95a9-4e4e-89f1-311b18323f21&secure%5Btoken%5D=a8e8875321c3fe3a3d27c2fe565e8a38fe142e4bd0e143cc656251f48ad49885&format=llm_user) ## LiveHelpNow Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Learning** - User Interaction Learning - Error Learning **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Agentic AI - AI Chatbots** - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top LiveHelpNow Alternatives - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,722 reviews) - [LiveAgent](https://www.g2.com/products/liveagent/reviews) - 4.5/5.0 (1,481 reviews)