--- title: LiveHelpNow Reviews meta_title: 'LiveHelpNow Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 158 reviews by the users' company size, role or industry to find out how LiveHelpNow works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 158 scale: '5' date_modified: '2026-07-17' parent_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # LiveHelpNow Reviews **Vendor:** LiveHelpNow **Category:** [Live Chat Software](https://www.g2.com/categories/live-chat) **Average Rating:** 4.3/5.0 **Total Reviews:** 158 ## About LiveHelpNow LiveHelpNow is an AI-powered customer engagement platform that helps businesses manage conversations across live chat, SMS, and messaging channels from a single interface. It combines real-time chat, automation, and intelligent routing to improve response times and streamline support operations. Teams can use AI assistants, canned responses, and customizable workflows to handle high volumes of inquiries efficiently while maintaining a personalized experience. Proactive chat tools help capture and convert website visitors, while reporting and analytics provide insight into performance and customer behavior. LiveHelpNow integrates with existing systems to keep data connected and is designed to scale with growing teams looking to enhance both customer support and sales engagement. ## LiveHelpNow Pros & Cons **What users like:** - Users appreciate the **integrated customer service features** of LiveHelpNow, making support fast and efficient. (1 reviews) - Users enjoy the **automation capabilities** of LiveHelpNow, streamlining customer service across multiple communication channels. (1 reviews) - Users love the **integrated chat features** of LiveHelpNow, making customer service efficient and user-friendly. (1 reviews) - Users value the **fast customer support** and ease of use of LiveHelpNow, enhancing their service capabilities. (1 reviews) - Users highlight the **ease of customization** in LiveHelpNow, enhancing their experience with tailored solutions. (1 reviews) - Customization (1 reviews) - Users love the **ease of use** of LiveHelpNow, enjoying its simple interface and quick support features. (1 reviews) - Users love the **easy integrations** of LiveHelpNow, streamlining customer service across multiple communication channels seamlessly. (1 reviews) - Efficiency (1 reviews) - Users appreciate the **user-friendly integration of multiple communication channels** in LiveHelpNow, enhancing their customer service experience. (1 reviews) **What users dislike:** - Users find the **admin control issues** frustrating due to the dated interface and limitations on user permissions. (1 reviews) - Users feel the **inadequate reporting** limits precision and complicates transferring information effectively. (1 reviews) - Users find the **difficult interface** challenging for non-technical users, affecting ease of use and experience. (1 reviews) - Users find the **lack of features** limiting, especially regarding admin settings and accessibility for non-technical users. (1 reviews) - Users find the **learning curve steep** , especially for non-technical people navigating the dated admin interface. (1 reviews) - Users find the **admin interface dated** and not intuitive for non-tech users, complicating usability. (1 reviews) - Users find the configuration settings **not intuitive** , leading to challenges in navigating the system effectively. (1 reviews) - Poor Reporting (1 reviews) ## LiveHelpNow Reviews ### 1. Rapidly Improving Chat Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Joshua G. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2018 **What do you like best about LiveHelpNow?** LiveHelpNow are quick to take onboard constructive criticism and release changes and updates that address and resolve issues encountered with their platform. **What do you dislike about LiveHelpNow?** The User Interface was outdated throughout our contract. However, I believe this has now been addressed by LiveHelpNow. **Recommendations to others considering LiveHelpNow:** Perfect fit for small-to-medium businesses. **What problems is LiveHelpNow solving and how is that benefiting you?** LiveHelpNow's Analytics tool help our business to categorise and review chats to identify pain points for our customers. This data was then used to improve our self-service areas. ### 2. Good functionality, great customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Scott S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2018 **What do you like best about LiveHelpNow?** The customer service and general ease of use **What do you dislike about LiveHelpNow?** The app version of LiveHelpNow seems to get frozen a lot and often takes a very long time to load **What problems is LiveHelpNow solving and how is that benefiting you?** Improved customer experience ### 3. Great service **Rating:** 3.0/5.0 stars **Reviewed by:** Aimee H. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2018 **What do you like best about LiveHelpNow?** easy to use and lots of features, language options are awesome, **What do you dislike about LiveHelpNow?** sometimes notifications don't sound, the ratings seem weird. **What problems is LiveHelpNow solving and how is that benefiting you?** sales and support issues, fast and easy for users ### 4. Excellent program **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2018 **What do you like best about LiveHelpNow?** LiveHelpNow is very easy to learn and use for live chat request, tickets and offline messaging. I would recommend this for any business. Provides simplicity for assisting customers. Many features for quick responses and resolutions. **What do you dislike about LiveHelpNow?** There is nothing thus far that I have encountered any problems with. Any snags have been easily resolved. **What problems is LiveHelpNow solving and how is that benefiting you?** I solve any and all questions pertaining to logins, accounting, providing links etc... ### 5. Helpful and convienient **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Enterprise (> 1000 emp.) **Reviewed Date:** December 07, 2017 **What do you like best about LiveHelpNow?** The instant responses where I could get solutions immediately . I like how everything was a click away and able to be resolved. I appreciated the fact that there was an actual human on the other end with the same expertise level as I would expect an expert to receive answers from. **What do you dislike about LiveHelpNow?** Nothing really it’s what it should be. I appreciate the help. I think as technology becomes more broadened I see video technology being more incorporated into the program. **Recommendations to others considering LiveHelpNow:** Give it a try, be as clear and concise with your inquiries as you can. Be sociable as they are people helping with people on the other end **What problems is LiveHelpNow solving and how is that benefiting you?** Customer billing, technical assistance, and customer assistance. Within submitting my initial chat and set of questions they are able to carefully analyze my needs. From here they were able to provide me with how tos in order to fulfill from there. ### 6. Good product but a little outdated **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2018 **What do you like best about LiveHelpNow?** The support team is pretty responsive and helpful. **What do you dislike about LiveHelpNow?** It's difficult to navigate and change chat configurations. Also, it's very hard to update user information. The options for the chat configurations are big and clunky. Prefer more subtle chat options. Also, it's nearly impossible to configure different types of chats on different pages with different access times. **What problems is LiveHelpNow solving and how is that benefiting you?** We use chat to work with prospects real-time. ### 7. Great user interface to for interacting with clients. **Rating:** 4.5/5.0 stars **Reviewed by:** Sam H. | Enterprise (> 1000 emp.) **Reviewed Date:** March 13, 2018 **What do you like best about LiveHelpNow?** Simplicity of use and ability to customize notifications. **What do you dislike about LiveHelpNow?** Unable to customer notification sounds. **What problems is LiveHelpNow solving and how is that benefiting you?** Has reduced number of call ins to our phone lines. ### 8. One of the best live chat programs **Rating:** 5.0/5.0 stars **Reviewed by:** Omairkhalid K. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2018 **What do you like best about LiveHelpNow?** Ease of use, customization and pricing. **What do you dislike about LiveHelpNow?** I have not come across such a feature that is not likeable **What problems is LiveHelpNow solving and how is that benefiting you?** Live chat and customer support ### 9. Solid system for Live Chat **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2018 **What do you like best about LiveHelpNow?** Doesn't crash or lag. I know when someone has sent a message and can respond quickly. **What do you dislike about LiveHelpNow?** Not the cleanest interface. The buttons that do things like end a chat, transfer a chat, etc. don't have clear icons. I always have to scroll over them. **What problems is LiveHelpNow solving and how is that benefiting you?** It is a another way for us keep tickets out of our customer support queue. ### 10. Easy to use chat system for our company and our customers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2018 **What do you like best about LiveHelpNow?** I like the operator and admin panel. I keep the live visitors up on my screen at all times to see what's happening on our site. **What do you dislike about LiveHelpNow?** I haven't found anything with the program that I dislike. **What problems is LiveHelpNow solving and how is that benefiting you?** It's easier for our customers to chat with us than it is to call in. Sometimes they can get their questions answered faster. ### 11. Integrated into website smoothly and easily. **Rating:** 3.5/5.0 stars **Reviewed by:** Jasper H. | Enterprise (> 1000 emp.) **Reviewed Date:** March 22, 2018 **What do you like best about LiveHelpNow?** The thought put into website integration. You don't have to install a standalone application as an operator. **What do you dislike about LiveHelpNow?** Not much. I guess the fairly complicated administration panel but once you get used to it, it makes sense. **Recommendations to others considering LiveHelpNow:** Good implementation options, good chat functionality, inexpensive. **What problems is LiveHelpNow solving and how is that benefiting you?** Primarily helping guests find hotel rooms and amenities for the property. ### 12. Be available for instant answers! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2018 **What do you like best about LiveHelpNow?** LiveHelpNow is quick, clean, and easy to use. Our clients appreciate that we are readily available, willing to answer their questions or assist them in figuring out how to do something. **What do you dislike about LiveHelpNow?** There is not much I dislike about LiveHelp Now. It functions efficiently and is easy to customize. **What problems is LiveHelpNow solving and how is that benefiting you?** We have a new registration system, and many of our students need help accessing it after some time has passed, as they forget their username/password. I can look up their information and provide it to them during a chat, which only takes a minute. ### 13. Great Tool, Great Company, Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Capital Markets | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2018 **What do you like best about LiveHelpNow?** Simple, easy to use, with Great support **What do you dislike about LiveHelpNow?** The UI is a bit clunky, and the reports have some bugs **What problems is LiveHelpNow solving and how is that benefiting you?** We are able to stay connected with our customers via chat and callback. The reports, although in need of some work, also provide valuable statistical data about our website traffic and usage patterns. ### 14. Simple, feature rich platform lacks some data **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Management Consulting | Mid-Market (51-1000 emp.) **Reviewed Date:** May 25, 2018 **What do you like best about LiveHelpNow?** Live Help Now offers a ton of features for chat from text ti chat to canned phrases. **What do you dislike about LiveHelpNow?** Lack of support for specific data sets such as time of day. Although theh do have this data its not as easy to extrapolate it for use in other playtforms. **What problems is LiveHelpNow solving and how is that benefiting you?** Chat support through text. Reporting and analysis. **Official Response from Michael Kansky:** > Thank you for your kind feedback! Glad you are enjoying text-to-chat function. We would be happy to address the issue with the time of day data set not showing in a preferred format. Would you be able to email us at help at livehelpnow.com with the issue description/screenshots, etc. and we will surely take a look! Thank you, LiveHelpNow crew ### 15. Livehelp is useful **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2018 **What do you like best about LiveHelpNow?** The template responses. And I lie being able to respond to customers on demand. I think this can save or close a deal. **What do you dislike about LiveHelpNow?** The ringing noises can be annoying. Sometimes the system is slow to respond or the customer suddenly gets disconnected This can be super frustrating.. **What problems is LiveHelpNow solving and how is that benefiting you?** Customer service response is quicker. ### 16. pretty good overall **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2018 **What do you like best about LiveHelpNow?** easy to implement, support is easy to access, fast, and helpful **What do you dislike about LiveHelpNow?** at times the service has weird behavior, the desktop alerter does not auto update **What problems is LiveHelpNow solving and how is that benefiting you?** we use it for online chat, it helps to minimize our phone support, we have seen a drop in phone calls and an increase in online chat ### 17. LiveHelpNow! **Rating:** 4.0/5.0 stars **Reviewed by:** Brian C. | Enterprise (> 1000 emp.) **Reviewed Date:** March 16, 2018 **What do you like best about LiveHelpNow?** The product is highly customizable and versatile for the nature of our business **What do you dislike about LiveHelpNow?** The reporting could be more complete and allow for yearly aggregate capabilities **What problems is LiveHelpNow solving and how is that benefiting you?** provides another real-time communication solution for our students outside of phones. Students prefer this method of communication in today's higher education landscape ### 18. Excellent Product **Rating:** 5.0/5.0 stars **Reviewed by:** Thomas S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 21, 2018 **What do you like best about LiveHelpNow?** Very easy to use and administer. The interface is very user friendly. **What do you dislike about LiveHelpNow?** I have not found anything that I do not like so far. **Recommendations to others considering LiveHelpNow:** Great product. **What problems is LiveHelpNow solving and how is that benefiting you?** We are able to chat with customers that may not want to use the phone to call us. ### 19. Reliable, Customizable Live Chat **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2018 **What do you like best about LiveHelpNow?** We've never had an issue with our service being down or problematic. **What do you dislike about LiveHelpNow?** Interface could be simplified. Perhaps make an advanced tab for features that aren't necessary. **Recommendations to others considering LiveHelpNow:** Very reliable, and you can make it look just how you want! **What problems is LiveHelpNow solving and how is that benefiting you?** Our clients can communicate with us quickly and easily. ### 20. Fully featured live chat with standard reporting **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2018 **What do you like best about LiveHelpNow?** I like the ease of setting up operators, pictures, banners, and surveys. **What do you dislike about LiveHelpNow?** It is terribly difficult to find certain features (e.g. how to set up email notifications on chat surveys). **Recommendations to others considering LiveHelpNow:** Spend some time navigating all of the tabs and links. It is not very intuitive to find certain features. **What problems is LiveHelpNow solving and how is that benefiting you?** We are able to multi-task our operators to take phone calls and handle multiple chats simultaneously. We are also giving our clients multiple ways to reach us. ### 21. UAV specialist **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Aviation & Aerospace | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2018 **What do you like best about LiveHelpNow?** Integration with hubspot is a great feature for us. **What do you dislike about LiveHelpNow?** It works well for me. However I wonder if there is a way of doing a screen share with customers to help walk them through our site. **What problems is LiveHelpNow solving and how is that benefiting you?** Easy to communicate and support our customers. ### 22. Live Help Now Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2018 **What do you like best about LiveHelpNow?** Easy of use and features are very good for the price. **What do you dislike about LiveHelpNow?** Reporting, reporting, reporting! Especially automated reporting via FTP sights. **Recommendations to others considering LiveHelpNow:** A serious review of all reporting. It is the one part of the software the is severely lacking. **What problems is LiveHelpNow solving and how is that benefiting you?** Providing a full digital experience. ### 23. Great Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2018 **What do you like best about LiveHelpNow?** Easy to set up and works very well. I love the fact that is is also available on my mobile devices. **What do you dislike about LiveHelpNow?** Nothing really to dislike. Works as advertised. **Recommendations to others considering LiveHelpNow:** Great product. **What problems is LiveHelpNow solving and how is that benefiting you?** Keeping in touch with customers and supporting their questions immediately. ### 24. Decent Software, fine service. **Rating:** 2.5/5.0 stars **Reviewed by:** Jacob D. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2018 **What do you like best about LiveHelpNow?** Ease of multiple storefronts. Was able to implement it on our website a lot. **What do you dislike about LiveHelpNow?** Lots of tech issues, constant outages.I remember being frustrated on it a lot. **What problems is LiveHelpNow solving and how is that benefiting you?** Fast customer service, ease of satisfaction ratings. ### 25. Assisting assistant **Rating:** 4.0/5.0 stars **Reviewed by:** Lea C. | Coordinator, Consumer Services, Enterprise (> 1000 emp.) **Reviewed Date:** January 09, 2018 **What do you like best about LiveHelpNow?** The phone support products provided by LiveHelpNow are helpful. You can keep track of your business see how you may be understaffed during peak hours. You can also manage your agents with the avaialable features. See how long an team member spends with a customer, the specific content of each chat, and the number of chats. **What do you dislike about LiveHelpNow?** None at the moment. Interface could be a little easier. **What problems is LiveHelpNow solving and how is that benefiting you?** Better Communication ### 26. Great service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2018 **What do you like best about LiveHelpNow?** I love that I can chat in and get help whenever I need it. **What do you dislike about LiveHelpNow?** There's nothing to dislike. Everything is great. **What problems is LiveHelpNow solving and how is that benefiting you?** The ability for our customers to contact us in the most convenient way to them. ### 27. Customer Experience Leader **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Human Resources | Mid-Market (51-1000 emp.) **Reviewed Date:** March 16, 2018 **What do you like best about LiveHelpNow?** I like the Chat ticket portal, which serves in place of email. **What do you dislike about LiveHelpNow?** The Live Help platform only measure wait time and does not calculate service level , percent of chats/tickets answered in X seconds. This is a very common feature, this system lacks. **Recommendations to others considering LiveHelpNow:** A quality Live Help platform can be a huge cost saver in the service world. **What problems is LiveHelpNow solving and how is that benefiting you?** I have not yet solved any major business problems with LiveHelpNow. ### 28. Great service and an invaluable tool for our ecommerce site. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Environmental Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2018 **What do you like best about LiveHelpNow?** Visitor tracking and analytics are very helpful. **What do you dislike about LiveHelpNow?** The price is a little high compared to the competition. **What problems is LiveHelpNow solving and how is that benefiting you?** Using LiveHelpNow really aides in determining which digital campaigns truly bring traffic to our sites. ### 29. LiveHelpNow has everything we need **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2018 **What do you like best about LiveHelpNow?** I like the way it allows you to form and save your own responses that can be used for common questions whenever needed. **What do you dislike about LiveHelpNow?** It took me a while to figure out how to see previous chats or chat history. They could make that more accessible. **What problems is LiveHelpNow solving and how is that benefiting you?** When customers have questions the used to call. Now they usually use the chat allowing me to do more things at once. ### 30. Works for the business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Business Supplies and Equipment | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2018 **What do you like best about LiveHelpNow?** Assists in responding to customer questions. **What do you dislike about LiveHelpNow?** The routing of inquiries to different agents could be better. **What problems is LiveHelpNow solving and how is that benefiting you?** Customers can place orders via LiveHelpNow as well as ask questions. ### 31. Quick and efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Josephine J. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2018 **What do you like best about LiveHelpNow?** My customers are able to chat with us at their convenience **What do you dislike about LiveHelpNow?** I cannot track how many orders I convert into sales. **What problems is LiveHelpNow solving and how is that benefiting you?** Our customer contact has increased ### 32. Great Service **Rating:** 4.5/5.0 stars **Reviewed by:** Steven D. | Sales and Customer Service, Publishing, Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2018 **What do you like best about LiveHelpNow?** Great for connecting with customers! You can give them quick info with out phone calls. **What do you dislike about LiveHelpNow?** Better App for phones/tablets more options needed. **What problems is LiveHelpNow solving and how is that benefiting you?** Quick Answers ### 33. Best bang for your buck **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Human Resources | Enterprise (> 1000 emp.) **Reviewed Date:** March 12, 2018 **What do you like best about LiveHelpNow?** I like the fact that it can be browser based since being swallowed by a large corporation limits us to specific software. **What do you dislike about LiveHelpNow?** When handling tickets chat notifications should still be available. **Recommendations to others considering LiveHelpNow:** Make sure you have more than one operator if you have lots of clients. **What problems is LiveHelpNow solving and how is that benefiting you?** Tickets are great for after work hours for following up with clients the next business day. ### 34. The product works very well for our needs. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2018 **What do you like best about LiveHelpNow?** I really like the option for "Login/Online on Startup" and love the notification features. **What do you dislike about LiveHelpNow?** I can't think of anything I dislike about this product. **Recommendations to others considering LiveHelpNow:** I would recommend this product if you are considering a live chat product. **What problems is LiveHelpNow solving and how is that benefiting you?** I do tech support and having the online chat feature provides more flexibility and more opportunities for our customers to get help. ### 35. Great service for chat **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Electronics | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2018 **What do you like best about LiveHelpNow?** chat is great. I would like to have spanish support. **What do you dislike about LiveHelpNow?** cannot stop sound or temporally block users. **Recommendations to others considering LiveHelpNow:** great value. **What problems is LiveHelpNow solving and how is that benefiting you?** more sales. ### 36. Easiest chat tool available **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2018 **What do you like best about LiveHelpNow?** The implementation and ease of use for the application is tops. Very user friendly **What do you dislike about LiveHelpNow?** Wish reporting was a bit more robust. It capture the basics. I would like to see more user level detail. **Recommendations to others considering LiveHelpNow:** Stronger reporting metrics **What problems is LiveHelpNow solving and how is that benefiting you?** No problems. This platform has expanded our service capabilities and enhanced our customer contact. All love this product. ### 37. Good **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Gambling & Casinos | Mid-Market (51-1000 emp.) **Reviewed Date:** March 28, 2018 **What do you like best about LiveHelpNow?** Personal approach, quick development of additional features **What do you dislike about LiveHelpNow?** There was a case where we have received an email (by mistake) where we have been called an "annoying client" by one of the key people in LiveHelpNow **What problems is LiveHelpNow solving and how is that benefiting you?** Customer support ### 38. LiveHelp Now has the most features and best price of the programs we've used **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2018 **What do you like best about LiveHelpNow?** We've used a few different chat programs before, and Live Help Now offered the most features for a a lot less money compared to those other chat programs. **What do you dislike about LiveHelpNow?** At this time we dont have any complaints **What problems is LiveHelpNow solving and how is that benefiting you?** Immediate assistance for customers with questions ### 39. We Love Livehelpnow **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2018 **What do you like best about LiveHelpNow?** The ease of use and setting up. It has been a great solution for our companies. **What do you dislike about LiveHelpNow?** Probably the main thing we dis-like is when it goes down. Doesn't happen very often. **What problems is LiveHelpNow solving and how is that benefiting you?** We can speak all languages with the built in translator. ### 40. Great site **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Banking | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2018 **What do you like best about LiveHelpNow?** I like the system and its functionality. We are able to resolve issues quickly to our clients., **What do you dislike about LiveHelpNow?** I like everything it is a very complex and great system. **What problems is LiveHelpNow solving and how is that benefiting you?** solving technical issues with our system. ### 41. Performed as expected. **Rating:** 2.5/5.0 stars **Reviewed by:** Antonia C. | Enterprise (> 1000 emp.) **Reviewed Date:** December 31, 2017 **What do you like best about LiveHelpNow?** My company switched over from Lync. I will say that there were less crashes. **What do you dislike about LiveHelpNow?** I never had any issues with the new program but it was an adjustment from Lync. **What problems is LiveHelpNow solving and how is that benefiting you?** Customer questions about coverages. ### 42. very positive, few service interuptions, easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2018 **What do you like best about LiveHelpNow?** knowing in real-time what is happening on our site **What do you dislike about LiveHelpNow?** would like to be able to download history into excel for analysis. I do it now but it is a horrific task **Recommendations to others considering LiveHelpNow:** Great tool **What problems is LiveHelpNow solving and how is that benefiting you?** manage adwords campaign ### 43. Complete platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 13, 2018 **What do you like best about LiveHelpNow?** API for customized integration. Comprehensive reports and analytics **What do you dislike about LiveHelpNow?** Seems the custom window triggers automatically w/o a pre-chat form **What problems is LiveHelpNow solving and how is that benefiting you?** mobile based live chat. BI and API integrations with backend CRM ### 44. Helpful but not the best **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** December 27, 2017 **What do you like best about LiveHelpNow?** Being able to chat online, it makes things easier **What do you dislike about LiveHelpNow?** We tend to get dropped chats, it could be the reliability of our internet though **Recommendations to others considering LiveHelpNow:** If you want to increase productivity and cut down on hold times, this is the product **What problems is LiveHelpNow solving and how is that benefiting you?** We have been able to serve more customers and have eliminated our hold times for phone calls. It has also streamlined the service process. ### 45. Decent program, extremely simple **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Outsourcing/Offshoring | Enterprise (> 1000 emp.) **Reviewed Date:** January 24, 2018 **What do you like best about LiveHelpNow?** Extremely simple layout. Very easy to manuever **What do you dislike about LiveHelpNow?** Chats auto-close, can be frustrating when waiting for another user to resolve an issue, have to keep refreshing or sending messages to keep the chat live. **What problems is LiveHelpNow solving and how is that benefiting you?** sending help tickets and getting response that issue has been addressed ### 46. Best customer support chat tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** December 08, 2017 **What do you like best about LiveHelpNow?** Very intuitive and responsive. Customers like it a lot since it has a great user interface **What do you dislike about LiveHelpNow?** Waiting in queue user interface could be built better but sinceit can be customized i would recoemmned it. **Recommendations to others considering LiveHelpNow:** Easy to use and intsall. Very light weight software and customers love it!!! **What problems is LiveHelpNow solving and how is that benefiting you?** Customer service witht he live chat option to get answers or resolution you would traditioanlly get over the phone. ### 47. LiveHelpNow review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Goods | Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2017 **What do you like best about LiveHelpNow?** LiveHelpNow is a great tool that allows you quick, easy access to assistance and learning how to do new tasks **What do you dislike about LiveHelpNow?** Sometimes it is laggy and it's all too easy to put the live chat in the background and forget about it **Recommendations to others considering LiveHelpNow:** Great product **What problems is LiveHelpNow solving and how is that benefiting you?** Getting quick, efficient assistance with a gamut of issues ### 48. Live help experience **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Real Estate | Enterprise (> 1000 emp.) **Reviewed Date:** December 20, 2017 **What do you like best about LiveHelpNow?** live hell is an easy way of communication for customers and customer service alike. **What do you dislike about LiveHelpNow?** There isn’t much I dislike about the program. It’s efficient and helpful. **What problems is LiveHelpNow solving and how is that benefiting you?** Livehelp assists in solving our consumers problems quickly and on their time without the need of a phone. ### 49. Livehelp functionality **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Small-Business (50 or fewer emp.) **Reviewed Date:** July 14, 2017 **What do you like best about LiveHelpNow?** The automation that Livehelp provides is excellent and ensures our customers needs are addressed instantly through 'auto-message' and 'leave us a message' functionality **What do you dislike about LiveHelpNow?** It can sometimes take a while to update and show that i'm online and occasionally doesn't pop up when someone is requesting to speak, or this is delayed. Poor internet perhaps? **What problems is LiveHelpNow solving and how is that benefiting you?** It provides instant chat with our prospects. Some prospects prefer to speak to someone online than in person or over the phone. ### 50. Always ask for help **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** December 21, 2017 **What do you like best about LiveHelpNow?** Being able to troubleshoot as a team instead of always having to rely on help desk **What do you dislike about LiveHelpNow?** Not applicable I have not seen any other or better chat tools **What problems is LiveHelpNow solving and how is that benefiting you?** Save time and frustration ## LiveHelpNow Discussions - [What is LiveHelpNow used for?](https://www.g2.com/discussions/what-is-livehelpnow-used-for) - [View LiveHelpNow pricing details and edition comparison](https://www.g2.com/products/livehelpnow/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+11%3A31%3A48+-0500&secure%5Bsession_id%5D=9e2c7e50-8abe-42f4-9b81-71bfa215fd4d&secure%5Btoken%5D=a6af9b2d10b9207a728bea41c61ac88a9c752f0b0fb90fdf6b4d4187010c8e68&format=llm_user) ## LiveHelpNow Features **Ticket and Case Management** - Ticket creation user experience - Ticket response user experience - Workflow - Response Automation - SLA Management - Attachments/Screencasts - Ticket Collaboration - Customer and Contacts Database **Core Conversational Capabilities - AI Chatbots** - Controlled LLM Response Generation - Context Maintenance Within Sessions - Natural Language Understanding & Intent Inference **Data** - Reliability - Data Security **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Experience** - Knowledge Base - Searchable Articles - Community Forums - Mobile Optimization - Personalization **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging - Co-Browsing **Interaction** - Complex Query Handling - Natural Conversation - Understanding - Context Management - Customizability **Generative AI** - AI Text Generation - AI Text Summarization **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Team Inbox - Customer Profiles **Task & Flow Management - AI Chatbots** - Scripted Dialogue & Decision Tree Support - Fallback Responses for Unknown Queries **Learning** - User Interaction Learning - Error Learning **Agentic AI - Help Desk** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Deployment & Embedding - AI Chatbots** - API Access for Business System Integration - Web Widget & SDK Embedding **Content Generation** - Creativity - Content Accuracy **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Communication Channels** - Customer Portal - Email to Case - Chat/Live Support - Social Integration - Voice **Admin & Configuration - AI Chatbots** - No-Code Conversation Design **System** - API Flexibility - Update Frequency and Utility - Cross-Platform Compatibility - Software Integration **Agentic AI - AI Chatbots** - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Platform** - Mobile User Support - Customization - User, Role, and Access Management - Integration - Reporting - Dashboards **Monitoring & Improvement - AI Chatbots** - Feedback-Driven Response Optimization **Reliability & Safety - AI Chatbots** - Guardrails & Content Controls ## Top LiveHelpNow Alternatives - [LiveChat](https://www.g2.com/products/livechat/reviews) - 4.5/5.0 (786 reviews) - [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) - 4.3/5.0 (6,650 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,722 reviews)