Compare LiveChat vs LiveHelpNow

See this
comparison of LiveChat vs. LiveHelpNow
based on data from user reviews. LiveChat rates 4.5/5 stars with 611 reviews. LiveHelpNow rates 4.2/5 stars with 117 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Starter
$16
per seat / month
Live chat and SMS
$18.90
per month
 
Team
$33
per seat / month
Knowledge base management
$18.90
per month
 
Business
$50
per seat / month
Support Ticket Sofware
$18.90
per month
 
Enterprise
$149
per seat / month
Call management
$9
per month
 
Free Trial
Free Trial
LiveChat
Starter
$16per seat / month
Team
$33per seat / month
Business
$50per seat / month
Enterprise
$149per seat / month
Free Trial
LiveHelpNow
Live chat and SMS
$18.90per month
Knowledge base management
$18.90per month
Support Ticket Sofware
$18.90per month
Call management
$9per month
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.1
8.7
Ease of Use
Ease of Use
9.4
8.7
Ease of Setup
Ease of Setup
9.1
8.4
Ease of Admin
Ease of Admin
9.2
8.4
Quality of Support
Quality of Support
9.1
8.6
Ease of Doing Business With
Ease of Doing Business With
9.2
8.9
Product Direction (% positive)
Product Direction (% positive)
8.4
7.8
Meets Requirements
LiveChat
9.1
LiveHelpNow
8.7
Ease of Use
LiveChat
9.4
LiveHelpNow
8.7
Ease of Setup
LiveChat
9.1
LiveHelpNow
8.4
Ease of Admin
LiveChat
9.2
LiveHelpNow
8.4
Quality of Support
LiveChat
9.1
LiveHelpNow
8.6
Ease of Doing Business With
LiveChat
9.2
LiveHelpNow
8.9
Product Direction (% positive)
LiveChat
8.4
LiveHelpNow
7.8

Features

Ticket and Case Management
Ticket creation user experience
LiveChat
9.2
LiveHelpNow
8.5
Ticket response user experience
LiveChat
9.1
LiveHelpNow
8.7
Workflow
LiveChat
9.0
LiveHelpNow
9.1
Response Automation
LiveChat
9.2
LiveHelpNow
8.8
SLA Management
LiveChat
8.6
LiveHelpNow
8.7
Attachments/Screencasts
LiveChat
9.0
LiveHelpNow
7.7
Ticket Collaboration
LiveChat
9.1
LiveHelpNow
8.5
Communication
Pop-up Chat
LiveChat
9.2
LiveHelpNow
8.9
Notifications
LiveChat
9.0
LiveHelpNow
8.5
Targeted Emails
LiveChat
8.5
LiveHelpNow
8.0
In-App Messaging
LiveChat
8.9
LiveHelpNow
8.0
Internal Use
Customization
LiveChat
8.5
LiveHelpNow
8.5
Conversation Archiving
LiveChat
8.8
LiveHelpNow
8.7
Lead Development
LiveChat
8.6
LiveHelpNow
8.1
Knowledge Base
LiveChat
8.6
LiveHelpNow
8.2
Team Inbox
LiveChat
8.7
LiveHelpNow
7.7
Customer Profiles
LiveChat
8.5
LiveHelpNow
8.1
Communication Channels
Customer Portal
LiveChat
9.3
LiveHelpNow
8.9
Email to Case
LiveChat
9.3
LiveHelpNow
8.5
Chat/Live Support
LiveChat
9.4
LiveHelpNow
9.4
Social Integration
LiveChat
8.8
LiveHelpNow
8.9
Call Center
Make, Receive, and Record Calls
LiveChat
8.8
LiveHelpNow
9.6
Customer and Contacts Database
LiveChat
8.9
LiveHelpNow
9.4
Products and Version Tracking
LiveChat
8.9
LiveHelpNow
9.5
Call Scripting
LiveChat
Not enough data available
LiveHelpNow
9.1
Interactive Voice Response (IVR)
LiveChat
Not enough data available
LiveHelpNow
9.4
Self Service/Community
Forums
LiveChat
8.6
LiveHelpNow
9.4
Knowledge Base
LiveChat
9.0
LiveHelpNow
8.9
Ideas/Feedback
LiveChat
8.9
LiveHelpNow
8.8
Q&A
LiveChat
8.9
LiveHelpNow
8.9
Reporting & Analytics
Social Monitoring
LiveChat
8.6
LiveHelpNow
8.9
Reporting
LiveChat
9.1
LiveHelpNow
8.6
Dashboards
LiveChat
9.2
LiveHelpNow
8.7
Platform
Mobile User Support
LiveChat
9.1
LiveHelpNow
8.8
ITIL Compliance
LiveChat
Not enough data available
LiveHelpNow
8.8
Customization
LiveChat
8.5
LiveHelpNow
8.5
User, Role, and Access Management
LiveChat
9.5
LiveHelpNow
8.7
Internationalization
LiveChat
9.0
LiveHelpNow
8.8
Performance & Reliability
LiveChat
9.4
LiveHelpNow
9.2
Integration APIs
LiveChat
8.7
LiveHelpNow
9.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
46.3%
47.9%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
35.3%
32.5%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
18.4%
19.7%
LiveChat
Small-Business
46.3%
Mid-Market
35.3%
Enterprise
18.4%
LiveHelpNow
Small-Business
47.9%
Mid-Market
32.5%
Enterprise
19.7%

Reviewers' Industry

 
Computer Software
9.8%
Retail
6.8%
 
Information Technology and Services
8.3%
Information Technology and Services
6.0%
 
Retail
5.7%
Insurance
4.3%
 
Telecommunications
4.3%
Consumer Goods
4.3%
 
Internet
4.3%
Telecommunications
3.4%
 
Other
67.6%
Other
75.2%
LiveChat
Computer Software
9.8%
Information Technology and Services
8.3%
Retail
5.7%
Telecommunications
4.3%
Internet
4.3%
Other
67.6%
LiveHelpNow
Retail
6.8%
Information Technology and Services
6.0%
Insurance
4.3%
Consumer Goods
4.3%
Telecommunications
3.4%
Other
75.2%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

G2 User

LHN is very user-friendly, both from the back end and customer experience. The access to wide-ranging data is fantastic.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Executive Office

I believe that this application could be better.

G2 User

There was a case where we have received an email (by mistake) where we have been called an "annoying client" by one of the key people in LiveHelpNow

 
LiveChat
Most Helpful Favorable Review
Eugenio S.
User in Information Technology and Services

I like that I can allow to my customer's much faster communication with them in my website. Definitely, I will not make my clients wait for long. That solution will make my work effective with one click. That's I like most.

Most Helpful Critical Review
G2 User in Executive Office

I believe that this application could be better.

LiveHelpNow
Most Helpful Favorable Review
G2 User

LHN is very user-friendly, both from the back end and customer experience. The access to wide-ranging data is fantastic.

Most Helpful Critical Review
G2 User

There was a case where we have received an email (by mistake) where we have been called an "annoying client" by one of the key people in LiveHelpNow

Screenshots

 
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Videos

 

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

No videos provided
LiveChat

LiveChat is a perfect piece of software for support teams and larger organizations.
Scalable, secure and easy to pick up by the new agents, it really gets the job done.

Take it for a test drive - try LiveChat for free for 30 days! No credit card required.

LiveHelpNow
No videos provided

Downloads

LiveHelpNow
No downloads provided
Ask LiveHelpNow a QuestionContact LiveHelpNow