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At a Glance
Market Segments
Small-Business (44.8% of reviews)
Small-Business (48.4% of reviews)
Entry-Level Pricing
$19.00 100 Visitors Per Month
Starting at $21.00 Per Month
LiveChat
Star Rating
(772)4.5 out of 5
Market Segments
Small-Business (44.8% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansLiveHelpNow
Star Rating
(158)4.3 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $21.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LiveChat excels in its ticket creation user experience, scoring 9.2 compared to LiveHelpNow's 8.4. Reviewers mention that the intuitive interface makes it easy to create and manage tickets efficiently.
- Reviewers say that LiveChat's response automation feature is highly rated at 9.2, while LiveHelpNow trails with an 8.5. Users appreciate the ability to automate responses, which significantly reduces response times.
- G2 users highlight LiveChat's superior customer portal, scoring 9.3 against LiveHelpNow's 8.7. Reviewers mention that the portal's user-friendly design enhances customer engagement and satisfaction.
- Users on G2 report that LiveChat's mobile user support is rated at 9.1, while LiveHelpNow is at 8.5. Reviewers mention that LiveChat's mobile optimization allows for seamless communication on-the-go.
- Reviewers mention that LiveChat's quality of support is rated at 9.1, compared to LiveHelpNow's 8.7. Users say that the responsiveness and helpfulness of LiveChat's support team stand out in their reviews.
- Users report that LiveChat's integration capabilities score 8.9, while LiveHelpNow is at 8.7. Reviewers mention that LiveChat's ability to integrate with various platforms enhances its functionality and user experience.
Pricing
Entry-Level Pricing
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
LiveHelpNow
Live Chat and SMS
Starting at $21.00
Per Month
Starting at only $21 a month per agent.
- Free Training
- Language Translation
- Key Integrations
Free Trial
LiveChat
Free Trial is available
LiveHelpNow
Free Trial is available
Ratings
Meets Requirements
9.1
690
8.7
142
Ease of Use
9.3
689
8.6
143
Ease of Setup
9.0
271
8.5
102
Ease of Admin
9.1
263
8.5
102
Quality of Support
9.1
639
8.7
131
Has the product been a good partner in doing business?
9.0
255
9.1
101
Product Direction (% positive)
8.3
683
8.1
138
Features by Category
Ticket and Case Management
9.2
248
8.4
34
|
Verified
9.1
245
8.4
33
|
Verified
9.0
238
8.8
35
|
Verified
9.2
253
8.5
36
|
Verified
8.5
156
8.4
27
9.0
231
7.8
31
|
Verified
9.1
230
8.6
32
|
Verified
8.9
142
|
Verified
8.6
23
|
Verified
Generative AI
6.4
6
Not enough data
7.2
6
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.2
220
|
Verified
8.7
36
|
Verified
9.3
232
|
Verified
8.4
34
|
Verified
9.4
267
|
Verified
9.1
39
|
Verified
8.9
222
|
Verified
8.5
30
|
Verified
8.5
108
8.8
23
|
Verified
Platform
9.1
80
|
Verified
8.5
17
|
Verified
8.4
279
|
Verified
8.4
83
|
Verified
9.2
86
|
Verified
8.7
22
|
Verified
8.9
73
|
Verified
8.7
15
|
Verified
8.9
212
|
Verified
8.3
35
|
Verified
9.1
216
|
Verified
8.5
36
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.7
10
Not enough data
7.8
9
Not enough data
Feature Not Available
Not enough data
Communication
9.1
320
|
Verified
9.0
91
|
Verified
8.9
325
|
Verified
8.5
99
|
Verified
8.4
222
8.0
52
|
Verified
8.8
270
|
Verified
8.1
54
|
Verified
8.3
31
Not enough data
Internal Use
8.4
279
|
Verified
8.4
83
|
Verified
8.8
302
|
Verified
8.6
79
|
Verified
8.6
252
|
Verified
8.2
54
|
Verified
8.6
258
|
Verified
8.4
56
|
Verified
8.6
244
|
Verified
7.9
48
|
Verified
8.4
250
|
Verified
8.2
54
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.0
28
Not enough data
8.5
27
Feature Not Available
8.0
28
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveChat and LiveHelpNow are categorized as Live Chat, Help Desk, and Customer Self-Service
Unique Categories
LiveChat is categorized as Chatbots, Conversational Marketing, Conversational Support, Customer Service Automation, and Conversational Commerce Platforms
LiveHelpNow is categorized as Digital Customer Service Platforms
Reviews
Reviewers' Company Size
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveHelpNow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
8.9%
Information Technology and Services
8.3%
Retail
6.1%
Financial Services
4.0%
Internet
3.8%
Other
68.9%
Information Technology and Services
5.8%
Retail
5.2%
Insurance
4.5%
Financial Services
4.5%
Consumer Goods
4.5%
Other
75.5%
Alternatives
Discussions
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
LiveHelpNow has no discussions with answers
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