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Compare LiveChat and LiveHelpNow 
Featured Products
At a Glance
Market Segments
Small-Business (44.6% of reviews)
Small-Business (48.4% of reviews)
Entry-Level Pricing
$19.00 100 Visitors Per Month
Starting at $21.00 Per Month
LiveChat
Star Rating
(793)4.4 out of 5
Market Segments
Small-Business (44.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansLiveHelpNow
Star Rating
(158)4.3 out of 5
Market Segments
Small-Business (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $21.00 Per Month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LiveChat excels in user experience, with many praising its intuitive interface and features like canned responses and tagging, which streamline support tasks. Users appreciate how these tools enhance efficiency and improve response times, making customer interactions feel more personal and engaging.
- Users say that LiveHelpNow offers a straightforward integration process, allowing businesses to set it up quickly on their websites. Reviewers highlight the automatic pop-up feature that invites visitors to chat, which can significantly boost engagement and lead conversion.
- According to verified reviews, LiveChat stands out for its robust analytics capabilities, enabling businesses to track and convert leads effectively. Users mention that the platform turns customer support into a revenue-driving function, balancing automation with human interaction seamlessly.
- Reviewers mention that while LiveHelpNow provides a comprehensive solution by integrating chat, SMS, email, and support articles into one platform, some users feel it lacks the depth of features found in LiveChat, particularly in areas like response automation and ticket management.
- Users highlight that LiveChat's support quality is consistently rated highly, with many noting the responsiveness and helpfulness of the support team. This level of service contributes to a more positive overall experience, especially for businesses that rely heavily on customer support.
- G2 reviewers indicate that LiveHelpNow, while effective, may not match the same level of satisfaction as LiveChat, particularly in ease of use and setup. Users have reported that while it is functional, it may require more effort to customize and optimize for specific business needs compared to the more user-friendly LiveChat.
Pricing
Entry-Level Pricing
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
LiveHelpNow
Live Chat and SMS
Starting at $21.00
Per Month
Starting at only $21 a month per agent.
- Free Training
- Language Translation
- Key Integrations
Free Trial
LiveChat
Free Trial is available
LiveHelpNow
Free Trial is available
Ratings
Meets Requirements
9.1
697
8.7
142
Ease of Use
9.3
696
8.6
143
Ease of Setup
9.0
276
8.5
102
Ease of Admin
9.1
267
8.5
102
Quality of Support
9.1
645
8.7
131
Has the product been a good partner in doing business?
9.1
259
9.1
101
Product Direction (% positive)
8.3
690
8.1
138
Features by Category
Ticket and Case Management
9.2
248
8.4
34
|
Verified
9.1
245
8.4
33
|
Verified
9.0
238
8.8
35
|
Verified
9.2
253
8.5
36
|
Verified
8.5
156
8.4
27
9.0
231
7.8
31
|
Verified
9.1
230
8.6
32
|
Verified
8.9
142
|
Verified
8.6
23
|
Verified
Generative AI
6.4
6
Not enough data
7.2
6
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.2
220
|
Verified
8.7
36
|
Verified
9.3
232
|
Verified
8.4
34
|
Verified
9.4
268
|
Verified
9.1
39
|
Verified
8.9
222
|
Verified
8.5
30
|
Verified
8.5
108
8.8
23
|
Verified
Platform
9.1
81
|
Verified
8.5
17
|
Verified
8.4
279
|
Verified
8.4
83
|
Verified
9.2
86
|
Verified
8.7
22
|
Verified
8.9
73
|
Verified
8.7
15
|
Verified
9.0
213
|
Verified
8.3
35
|
Verified
9.1
217
|
Verified
8.5
36
|
Verified
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.4
9
Not enough data
7.5
8
Not enough data
Feature Not Available
Not enough data
Communication
9.2
326
|
Verified
9.0
91
|
Verified
8.9
326
|
Verified
8.5
99
|
Verified
8.4
221
8.0
52
|
Verified
8.8
269
|
Verified
8.1
54
|
Verified
8.3
30
Not enough data
Internal Use
8.4
279
|
Verified
8.4
83
|
Verified
8.8
302
|
Verified
8.6
79
|
Verified
8.6
252
|
Verified
8.2
54
|
Verified
8.6
257
|
Verified
8.4
56
|
Verified
8.6
243
|
Verified
7.9
48
|
Verified
8.4
249
|
Verified
8.2
54
|
Verified
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
9.0
28
Not enough data
8.5
27
Feature Not Available
8.0
28
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveChat and LiveHelpNow are categorized as Live Chat, Help Desk, and Customer Self-Service
Unique Categories
LiveChat is categorized as Chatbots, Conversational Marketing, Conversational Support, Customer Service Automation, and Conversational Commerce Platforms
LiveHelpNow is categorized as Digital Customer Service Platforms
Reviews
Reviewers' Company Size
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LiveHelpNow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
8.9%
Information Technology and Services
8.7%
Retail
6.1%
Financial Services
4.0%
Internet
3.7%
Other
68.5%
Information Technology and Services
5.8%
Retail
5.2%
Insurance
4.5%
Financial Services
4.5%
Consumer Goods
4.5%
Other
75.5%
Alternatives
Discussions
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
LiveHelpNow has no discussions with answers
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