Level AI Features

As reported in 18 Level AI reviews. Organizes knowledge from fellow sales representatives and other experienced employees for reference.

Offers content and training for new hires within the tool. This feature was mentioned in 18 Level AI reviews.

Based on 16 Level AI reviews. Allows for the creation of a customized playbook that new hires can use for reference in understanding company-specific sales processes.

Records users' practice or live pitches for future reference and improvement. This feature was mentioned in 17 Level AI reviews.

Based on 17 Level AI reviews. Lets managers review recorded video pitches to discuss areas of skill and areas that require improvement.

Based on 18 Level AI reviews. Provides a scorecard to display team and/or individual performance.

Allows managers to utilize and snapshot scorecards to coach new hires and assign action items. This feature was mentioned in 17 Level AI reviews.

Based on 16 Level AI reviews. Projects team sales performance publicly to reward and motivate employees.

Based on 16 Level AI reviews. Updates sales data in real-time so as to help teams remain close to their goals.

Notifies users of company-specified "danger zones" to correct behaviors and re-align sales processes in the right direction. This feature was mentioned in 15 Level AI reviews.

Motivates employees by creating time-sensitive competititons that drive performance. 16 reviewers of Level AI have provided feedback on this feature.

Based on 42 Level AI reviews. Records sales calls and facilitates playback

Based on 40 Level AI reviews. Utilizes machine learning technology to analyze recorded sales calls

Analyzes or facilitates the analysis of recorded and stored sales calls for insight This feature was mentioned in 39 Level AI reviews.

Based on 40 Level AI reviews. Leverages analytics to qualify and score calls in real time

Based on 41 Level AI reviews. Leverages technology to rate or "read" recordings to determine the impact of sales calls

As reported in 41 Level AI reviews. Transcribes sales calls from speech to text

Based on 41 Level AI reviews. Utilizes artificial intelligence technology to discover insights within recorded sales calls

As reported in 124 Level AI reviews. Provides tools for evaluating customer interactions

Based on 124 Level AI reviews. Offers features for maintaining fair and consistent scoring

Generates quality and performance reports This feature was mentioned in 123 Level AI reviews.

Tools for providing personalized feedback and coaching sessions This feature was mentioned in 123 Level AI reviews.

As reported in 123 Level AI reviews. Provides a centralized dashboard for agents to view their scores and feedback

Tools for educating and training agents This feature was mentioned in 121 Level AI reviews.

Integrates with other customer service or CRM software 120 reviewers of Level AI have provided feedback on this feature.

Based on 121 Level AI reviews. Helps ensure customer privacy and data protection

Gives user ability to parse text by parts of speech

Provides user with a summary of inputted text

Gives user ability to parse text by named entities

Outputs the sentiment (positive or negative) of a given text

Provides user with emotion (e.g. sad, happy, etc.) of text

Detects language of a given text

Gives user ability to import a variety of data sources for immediate use

Supports programming languages such as Java, C, or Python. Supports front-end languages such as HTML, CSS, and JavaScript

Offers the ability for developers to drag and drop pieces of code or algorithms when building language models

Provides users with pre-built algorithms for simpler model development

Allows user to build custom language models

Supports programming languages such as Java, C, or Python. Supports front-end languages such as HTML, CSS, and JavaScript

Offers the ability for developers to drag and drop pieces of code or algorithms when building language models

Provides users with pre-built algorithms for simpler model development

Allows user to build custom language models

Processes large data sets

Processes unstructured data

Gives user ability to upload or process various types of files

Outputs fluent reports based on the inputted data

Outputs easy to read charts and graphs based on the inputted data

Grants ability to change generated content based on audience

As reported in 39 Level AI reviews. Condenses long documents or text into a brief summary.

Allows users to generate text based on a text prompt.

As reported in 86 Level AI reviews. Allows users to generate text based on a text prompt.

Condenses long documents or text into a brief summary. 86 reviewers of Level AI have provided feedback on this feature.

As reported in 18 Level AI reviews. Condenses long documents or text into a brief summary.

Condenses long documents or text into a brief summary. This feature was mentioned in 17 Level AI reviews.

Allows users to automate responses to customer inquiries across various channels. This feature was mentioned in 52 Level AI reviews.

Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. This feature was mentioned in 52 Level AI reviews.

As reported in 51 Level AI reviews. Allows users to automate the handling, processing, and management of documents.

Allows the AI agent to learn from interactions and adapt its responses accordingly. 51 reviewers of Level AI have provided feedback on this feature.

Allows the AI agent to learn from interactions and adapt its responses accordingly. 51 reviewers of Level AI have provided feedback on this feature.

Provides the AI agent the ability to execute tasks without requiring constant user input. This feature was mentioned in 51 Level AI reviews.

Allows the AI agent to identify and resolve issues without user intervention. 51 reviewers of Level AI have provided feedback on this feature.

As reported in 50 Level AI reviews. Allows the AI agent to autonomously resolve customer queries without human intervention.

As reported in 50 Level AI reviews. Enables the AI agent to provide accurate answers based on the context of customer inquiries.

Allows the AI agent to analyze customer sentiment and adjust responses accordingly. This feature was mentioned in 50 Level AI reviews.

Enables the AI agent to retrieve information from a knowledge base to assist with query resolution. This feature was mentioned in 50 Level AI reviews.

As reported in 49 Level AI reviews. Provides users the ability to interact with the AI agent in multiple languages for global support.

Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers. 49 reviewers of Level AI have provided feedback on this feature.

Based on 50 Level AI reviews. Provides users the ability to automate gathering and analyzing customer feedback after interactions.

Based on 48 Level AI reviews. Allows the AI agent to identify when issues require human intervention and escalate them appropriately.

Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times. This feature was mentioned in 51 Level AI reviews.

Ability to break down and plan multi-step processes

Works across multiple software systems or databases

Improves performance based on feedback and experience

Makes informed choices based on available data and objectives

As reported in 13 Level AI reviews. Capability to perform complex tasks without constant human input

Ability to break down and plan multi-step processes This feature was mentioned in 13 Level AI reviews.

Based on 13 Level AI reviews. Works across multiple software systems or databases

Improves performance based on feedback and experience This feature was mentioned in 13 Level AI reviews.

As reported in 13 Level AI reviews. Engages in human-like conversation for task delegation

As reported in 13 Level AI reviews. Anticipates needs and offers suggestions without prompting

Makes informed choices based on available data and objectives 13 reviewers of Level AI have provided feedback on this feature.