LEAP Reviews & Product Details

LEAP Overview

What is LEAP?

LEAP is a true cloud practice management software for law firms. LEAP includes case management, time recording, billing, document automation, a client service portal, office reporting, and trust accounting, across all your devices with a single sign on. LEAP can sell, migrate date, install, and train your firm completely online. The one-of-a-kind LEAP Mobile App scans documents directly to your electronic file, automatically records time on calls made from your cell to a client, and even allows you to draft and file a motion. Everything done on the mobile app is instantly synced across all your devices and to the central electronic file in LEAP. Clients can also communicate and collaborate with your firm 24/7 when they schedule appointments, pay bills, complete intake forms, e-sign documents, and share documents all online through the LEAP Web Portal, available to LEAP users at no extra cost. LEAP is built on the Amazon Web Services platform. This ensures stability in the market 99.99% software uptime.

LEAP Details
Website
Discussions
LEAP Community
Languages Supported
English
Product Description

LEAP is a cloud legal software solution for small law firms wishing to become more efficient, more flexible and make more money! It allows everyone in a small law firm to work naturally using a single integrated system that enables you to do more work with the same number of people.

How do you position yourself against your competitors?

LEAP is the best system for lawyers and staff to work from home. LEAP is a true cloud law office management software. Law firms no longer need to maintain on-premise or hosted desktop servers. LEAP’s servers hosted by AWS are the global best practice standards for data security.


Seller Details
Seller
LEAP
Company Website
Year Founded
1992
HQ Location
Jersey City, NJ
Twitter
@LEAP4Lawyers
1,892 Twitter followers
LinkedIn® Page
www.linkedin.com
1,201 employees on LinkedIn®

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LEAP Reviews

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UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

All the features are reasonably easy and everything is located within the one application Review collected by and hosted on G2.com.

What do you dislike?

You cannot export a client file. The export function is limited to 100 actual files which means if you have a client who wants a copy of their file you have to go back to the old fashion system of photocopying or printing. I had a large client file that I need to provide to the client - Leap were no help - they just wanted to charge me $4,000 for the export !!! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Just be prepared to never be able to change ! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Trust accounting and reports are good Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Great integration with Microsoft Office, extremely quick to set up files and produce documents quickly and easily saving time and money. A tremendous suite of products including cloud storage, appointment booking and critical date reminders. Will work with Google through G Suite as well. Provides a process to create, modify your own templates Review collected by and hosted on G2.com.

What do you dislike?

Some features are so rich that there are more choices than necessary. Some learning curve to get into advanced features might take some less tech savvy individuals a little extra time. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Trial period is excellent in getting your handle on the power of the progam. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Time and money savings by quickly creating files and production of necessary documents for each Matter type. Review collected by and hosted on G2.com.

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AL
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Leap does a great job with invoicing and billing. Review collected by and hosted on G2.com.

What do you dislike?

We have a major problem with the mobile app which has not been addressed despite letting them know about it at least twice. It seems like the support team is trained on a very basic level. If the problem is something other than basic, it never gets solved.

There are also program level issues that cannot be changed on the user/administrative level. These quirks sometimes diminish the usefulness of the program.

The program lacks a way to create task lists for routine matters that automatically populates your calendar and prompts your daily to-do list. Clio does have such a feature which is incredibly useful.

I program also causes Microsoft outlook to operate painfully slowly for the first half hour or so after logging on for the day, which is very annoying.

You cannot search your saved emails for keywords, which is extremely disappointing. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It has many flaws, but I still think it is better than any other available product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It is good with creating templates, and I like that it works with outlook. Billing and bookkeeping is very easy through this program. Entering time from the mobile app is useful. Review collected by and hosted on G2.com.

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UR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

I have been using LEAP for over 3 years, and found it to let me work where ever my computer is. Also, it has most real estate forms and letters, and able to make my own documents that save me time. It also has made my practice less need for paper. Having a scanner is necessary to upload your documents but once you do they are easy to fund and there is no extra charges for the amount of documents you have. Overall it has substantially improved my practice. Review collected by and hosted on G2.com.

What do you dislike?

the time it takes for tech service to respond. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Great Tool Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It has helped me keep track of documents Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2 on behalf of the seller
What do you like best?

when you ask for something to change to fit your practice it gets done. They serve their customers well. Review collected by and hosted on G2.com.

What do you dislike?

there is nothing to dislike because they cater to your need Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am a general practitioner. As I work with different fields of law, I had a different software for each. Now I replace at least 3 of them so far with LEAP and I I am still working to include 2 more. I save some good money and the headache of jumping around from software. All my clients are in one software and I do my accounting for business and trust right in there. Review collected by and hosted on G2.com.

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Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2 on behalf of the seller
What do you like best?

Effective for drafting and indexing all sorts of documents, letters & pleadings necessary for my practice. Review collected by and hosted on G2.com.

What do you dislike?

I would like a more streamlined process for the indexing of the voluminous amounts of electronic communications received and sent for each file. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am capturing more billable time, plain and simple! Review collected by and hosted on G2.com.

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UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Helpful for recording time/WIP and storing electronic files for clients. Review collected by and hosted on G2.com.

What do you dislike?

Where do I start? I am extremely unhappy with the service I have received from Leap since I decided to wind up my practice. Leap could not care less about me as a person, they just want their money and will lie to get it. They also could not care less with assisting me to retrieve and store my documents/electronic files after my three year contract expires. They appear to expect me to keep paying through the nose for Leap for the next 7 years so I can comply with my obligations to keep files. I do not recommend this dishonest, greedy company at all. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Don't do it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Leap have not assisted me in any way to solve my problems with their system. Review collected by and hosted on G2.com.

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UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Ability to electronically file and to use NY documents. There is not much else to like about this program as the rest of its functionality is the same or far below what you get with other similar products available at a lower cost. Review collected by and hosted on G2.com.

What do you dislike?

Calendaring, task system, billing all fail to function as one would expect for legal management software. Also, their app is useless as it does not allow you to schedule and link matters to your calendar nor does it allow for time entries. I also cannot use my MacBook effectively with LEAP. LEAP does not have its own calendaring or task system making it difficult for it to function properly as a law office management program. Using Outlook, it is difficult to function properly for multiple calendars and have the ability to have your staff maintain their own calendars while having easy access to yours. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Do not go with this product! There are better options! The one thing LEAP offers that others do not is good document integration, especially for NY practitioners, but even that benefit does not outweigh the problems with LEAP. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I will have to switch away from LEAP as it does not have the features as were promised when I made the switch and I have spent a few thousand dollars getting outside tech service to get up and running with LEAP. Review collected by and hosted on G2.com.

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Conveyancer
Legal Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

LEAP is a comprehensive program for any size firm. The ability to select matter types and open a file based on the fields created by the matter type is extremely helpful. A huge guide a precedents is available for a range of matter types. Integration with search providers to automatically add cost recoveries is extremely useful. Review collected by and hosted on G2.com.

What do you dislike?

As it is cloud based it can't be accessed without an internet connection. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Organisation of files are much better with LEAP. Being able to print out a file list based on certain requirements (eg. file type, person responsible) to go through is also a great risk management tool. Review collected by and hosted on G2.com.

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UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

billing and case management are user friendly and after use for awhile it is easy Review collected by and hosted on G2.com.

What do you dislike?

cost

i have tried programs that charge per client so that I can bill client Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

collections Review collected by and hosted on G2.com.

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AL
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

This software is extremely user friendly and the support is the best for any software or service I’ve ever experienced Review collected by and hosted on G2.com.

What do you dislike?

There are a couple of features that don’t work well for my needs but tech support is always working to figure out a way around it or sending the issue to the design team to work on Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Definitely consider using. Excellent product and excellent customer support Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This program is a full document management program and makes it seamless to work from any where Review collected by and hosted on G2.com.

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UL
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

you have everything in one single program, you have a trust accounting program, you have a time billing program, you have everything in one place, you don't have to go from one program to the next, one login one place one job, LEAP has everything I need to run my practice efficiently. templates are very helpful

Review collected by and hosted on G2.com.

What do you dislike?

you can't start an email outside of LeAP & then attach a document; it has to be generated from a matter - not practical. Cloud services keep dropping out. The critical feature being integrated outlook and document management services completely fail most of the time and dont work in bad weather. Its VERY EXPENSIVE for the small firm. For 1 or 2 users its fine but don't forget, if you start using it and grow, moving away from it is an absolute pain.

Review collected by and hosted on G2.com.

Recommendations to others considering the product:

In addition, the customer service is great. Despite the fact that LEAP is very user friendly, we hit a few road bumps at the beginning. The tech team responded promptly and each was knowledgeable and friendly. My staff loves the program because it keeps us all on the same page. I know what has happened in each file simply by opening the file in LEAP. LEAP where have you been all of my life! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Contact Management

Time Tracking

The representative has visited our office on numerous occasions and is always so helpful, they are a great teacher, and is efficient at solving our problems. Review collected by and hosted on G2.com.

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Paralegal
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Everything is accessible in one place and the latest forms are available to us. Review collected by and hosted on G2.com.

What do you dislike?

two people cannot work on it at the same time Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The latest legal forms come straight to us so there is no need to double check. Review collected by and hosted on G2.com.

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