LEAP Reviews & Product Details

Aside from the friendly customer service folks - who most often just send you to a FAQ, there's nothing I like about this product. Review collected by and hosted on G2.com.

Leap is an abomination. In a world of fast-moving technology, Leap takes you decades backwords.

From a technology side it isn't in the cloud. It requires you to have a Microsoft business account and then they install the program, with all its "features" on a PC or laptop. The web app has less functionality making it possible to do some things but not everything if you're on the go and away from your primary PC (if you're using a PC). So, if you fall for their pitch and go the route of Leap, get it installed on a laptop if you intend to be mobile.

We got sold on the idea that it integrates with its sister company WealthCounsel. The cost of Leap and WealthCounsel combined was "cheaper". Of course, they didn't explain that Leap is clearly cash strapped and finances its future contracts with a third party. That means you sign a repayment agreement with the 3rd party and they get a chunk of money to feed their archaic tech development.

Turning to the use of WealthCounsel, it is not seamless. The integration between the two companies and their architecture requires you to fill in all required information in the Leap system. If you don't, fields in WealthCounsel remain unanswered. You then have exit out of WealthCounsel and go into Leap. Add the missing information. Go back to WealthCounsel, hoping the data there is now accurate. And, it's a back and forth until you get everything you need in place with the hope of putting together documents that you could've done in half the time using WealthCounsel itself.

Compound this with the fact that the initial installation process was a nightmare (because we're a small firm and don't have an IT person, and believed the salesperson who said - it's easy) and the opinion that this product is a bomb from beginning to end is intensified. We met the the salesperson. Told them we don't have time to endure a long process and dedicate time to a transition. Initially discussed transferring information from Clio to Leap. Backed away from that idea when we started getting introduced to the implementation process. Were threatened by Leap's representatives when "we were delaying" the installation process (and, yes, that means they were talking legal action, etc.). Got them to simply install the product so we could get on with use of WealthCounsel without the transition of any data from Clio. And, now, we're a small firm that still uses Clio - a far superior product, and Leap just to access WealthCounsel in a horrible manner.

If anyone is thinking about using Leap, don't. Clio is the better product. WealthCounsel is a great product. You don't need Leap in your practice, especially if you're a small firm or solo practitioner. Review collected by and hosted on G2.com.

I like that we can email invoices to clients easily. Correcting invoices is a breeze compared to PCLaw, which saves time. Reports can be very detailed, which is great. I like that everyone has the same version as me. In PCLaw, I was admin and I was the only one that could close files and do certain tasks. The BEST thing about LEAP is really the staff. Not only are they well trained, they care about their clients. Our current Client Success Manager is Jeffrey Schultz. He is newly assigned to us but has been great. Always makes himself available as more complicated things come up that I need assistance with. Our reps before him were Kristen (I can't think of her last name - she helped with the transition from PCLaw to LEAP and was instrumental in where I am today with the program) and Lynette Reynolds (Lynette is also a rock star). Review collected by and hosted on G2.com.

Conflict checks are subpar compared to PCLaw, special fees - can't select more than one at a time (each are individually selected), late fee invoices are poorly designed. New update is not an upgrade - extra clicks to get to the accounting tabs instead of just on the home tab screen of a matter. Having to use LEAP and a secondary program (QBO) was a major struggle initially. I am used to it now but I didn't have that whole picture when we started the transition (sales person wasn't clear about this part). The other difficult part of using LEAP for me was there are like 4 different ways of doing things. I understand we have to pick what is best for us and we have done that - but it was difficult when we made the switch initially. Seems easier if there was just one way of getting the answer / information you need. Review collected by and hosted on G2.com.

The online tutorials and videos plus the assistance of an in-person representative to help me navigate the system and problem solve. In the future I plan to use the Secure Connect feature to share docments with my clients. Review collected by and hosted on G2.com.

The software is designed for a traditional legal practice. I primarily handle private mediations. I have found the software set-up, e.g. creating cards, etc., to be less than user frienddly for my practice; however, I most appreciate the outreach by one of LEAP's agents. Review collected by and hosted on G2.com.

LEAP has made keeping track of matters, client information, and administrative details second nature. And the LEAP customer support, whether through Community, chat, or our wonderful CSM is unequaled in any industry.

The AI Bootcamp sessions have been very helpful, and I take advantage of them repeatedly. Each time I participate I become more comfortable with implementing AI. Review collected by and hosted on G2.com.

Some recent changes are less convenient than in their previous versions. Also, the video presentation while logging on is annoyingly long. Review collected by and hosted on G2.com.

Document management and connections to other software like Word, Outlook, Adobe. Review collected by and hosted on G2.com.

I cannot bill multiple matters for one client on the same bill. Review collected by and hosted on G2.com.

It is very comprehensive and easy to use. LEAP is like one tool that has it all to keep your business running – from keeping all communications intact, saved, and backed up, to sending invoices, recording payments, and even preparing special payment arrangements to clients when integrated with RapidPay or the like. The user interface is just fine with me, too. Amazing overall. Review collected by and hosted on G2.com.

Sometimes just stability issues that actually just get resolved on time since their support team is also very responsive and they implement effective software updates. Review collected by and hosted on G2.com.

I like that LEAP allows our practice to manage our client's manners and track progress throughout. I also like the range of support. Review collected by and hosted on G2.com.

On occasion some processes aren't intuitive and then I need a tech call. My call will Alex today was a great thing though. I learned critical information that changed how I understood the process. Review collected by and hosted on G2.com.

While the billing system takes some time to get used to, it allows for split billing and separation of retainers which is extremely beneficial for mediation and other matters with shared clients. Similarly, once you understand how to navigate the Case Information Statement program, it is easy to use. However, the best aspect of the software and the company as a whole is the support you receive. While they probably do not want to be in the spotlight, Aneta K and Krishna D (and others from their support team) have been instrumental in making sure we understand the software and use it properly. They have made themselves available and are quick to respond to our questions/problems (with the latter often occurring after hours). The support received is worth more than any other aspect of the software since it ensures you use the software properly and to its full potential. Review collected by and hosted on G2.com.

There is an extended learning curve and support is needed from the onset. Review collected by and hosted on G2.com.

I have been using LEAP for about 8 months. Kait Gray is great with document automation. Our production of materials have increased dramatically. Kait is also a super person, responsive to the task at hand and works with quick turnarounds. We are greatful for her services. Review collected by and hosted on G2.com.

invoicing has some limitations, but we understand why. Review collected by and hosted on G2.com.

LEAP team (LEAPsters) is always great to work with, LEAP employs people who are passionate about helping lawyers and their clients. I have been in business with LEAP for over 7+ (yes seven) years. LEAP Legal Software is leading the industry with its features, and flexibility. Using hybrid cloud allows my clients to use software when offline, and always have access to their correspondence and documents on a go. I have worked with other software providers as well, but LEAP really does bring unique features into US market.

With LEAP my team and I can work from anywhere and have full flexibility to assist our clients remotely without any need to travel or share screens/remote desktop. LEAP also successfully helped us transition a number of our clients to the cloud -- taking away the pains and anxiety of backups (successful ones of course) and restores. The automated forms, time recording via the timesheet, and bulk invoicing save my clients a lot of time. The mobile app makes it easy for them to work on the go from anywhere.

As a professional services provider catering to the Law Firm arena, LEAP is one of the only few softwares we elected to support and work with. The efficiencies obtained with bulk billing, trust account reconciliation, auditing checks and balances of "who did what when", bulk emailing, template library plus the flexibility of custom template creation - all end of the day improves output and saves TIME!

LEAP is also always developing and introducing enhancements, new features, new integrations, improvements to existing items etc. When we first started using LEAP 7 years ago vs what it is today is a HUGE difference -- in a positive way. Shows that the LEAP (leadership team plus the colleagues) are fully vested in the product and always looking to ways at making it better as a product as well as a good fit for the end users. Review collected by and hosted on G2.com.

No one software can cater to ALL. Of course there will be dislikes and likes based on the use case scenario. We heavily provide assistance to law firms with their billing and accounting and our current dislike is in the split billing arena. Are there workarounds -- always! However, am a big believer of "For every problem out there, there is a solution/workaround" Review collected by and hosted on G2.com.