LEAP Pricing Overview

I like that we can email invoices to clients easily. Correcting invoices is a breeze compared to PCLaw, which saves time. Reports can be very detailed, which is great. I like that everyone has the same version as me. In PCLaw, I was admin and I was the only one that could close files and do certain tasks. The BEST thing about LEAP is really the staff. Not only are they well trained, they care about their clients. Our current Client Success Manager is Jeffrey Schultz. He is newly assigned to us but has been great. Always makes himself available as more complicated things come up that I need assistance with. Our reps before him were Kristen (I can't think of her last name - she helped with the transition from PCLaw to LEAP and was instrumental in where I am today with the program) and Lynette Reynolds (Lynette is also a rock star). Review collected by and hosted on G2.com.

Conflict checks are subpar compared to PCLaw, special fees - can't select more than one at a time (each are individually selected), late fee invoices are poorly designed. New update is not an upgrade - extra clicks to get to the accounting tabs instead of just on the home tab screen of a matter. Having to use LEAP and a secondary program (QBO) was a major struggle initially. I am used to it now but I didn't have that whole picture when we started the transition (sales person wasn't clear about this part). The other difficult part of using LEAP for me was there are like 4 different ways of doing things. I understand we have to pick what is best for us and we have done that - but it was difficult when we made the switch initially. Seems easier if there was just one way of getting the answer / information you need. Review collected by and hosted on G2.com.