8am LawPay Reviews & Product Details

I find 8am LawPay to be a pretty easy-to-use website, which I appreciate. I'm able to make payment schedules and send out links to clients, which is quite useful. It gives me a variety of ways to get payments done, making the process more efficient. Also, the initial setup was pretty easy, they made it easy to handle, which I liked. Review collected by and hosted on G2.com.

You could use a little bit of improvement with some of the more complex payment plans giving you additional editing capabilities. It doesn't let you personalize it a 100%. And sometimes on the payment plans, if a card gets declined, it'll continue going on counting that week in that amount, to the final balance even though the money didn't actually get paid. Sometimes you have to go back if a client's card gets declined and charge them again, and make sure you have your own accounting follow-up on the unpaid balance. Review collected by and hosted on G2.com.

I find 8am LawPay convenient because it makes it easier to accept payments without having to wait for mail payment. Everything's all in one package, with payments and invoicing together, and it gives clients the option of financing with the Affirm button, so I can get paid right away. My clients seem to like it, and I've never had any complaints about the system, which is important for keeping them happy. It's a good basic 'meat and potatoes' type program that gets you paid sooner. It is a big help with trust account management. I would definitely recommend it as it's easy to use, and I've even told some of my colleagues about it, with some already signing up. Review collected by and hosted on G2.com.

I do think that some of the things are hard to find. The AI chat help could be improved A LOT. For example, I was preparing a final bill and was trying to figure out how to deduct what was left in the trust account from the final bill, and I just couldn't remember how. This seems made for an AI answer, but it couldn't help me, and it was a weekend, so I had to wait until Monday morning to speak to a live person and even she had to ask someone. You tout yourself on trust fund management, this should have been easy. Review collected by and hosted on G2.com.

Easy to use and take payments. Fast notifications of payment receipts and/or failed payments. Easy to navigate the website. My firm has been using LawPay for quite some time, since I have recommended it and everyone enjoys it. LawPay makes receiving payments so much faster and easier for our clients. Customer support - used once and was easy to receive assistance. Overall, a great service that our firm enjoys using. Review collected by and hosted on G2.com.

I have no issues with LawPay as of today. Review collected by and hosted on G2.com.

I like the integration with various platforms, in our case, Cosmolex. I also like they way the platform keeps you in compliance. For the most part, the platform is easy to use. Review collected by and hosted on G2.com.

I honestly preferred LawPay before the merger/buyout with 8am. It was much more customer oriented and I liked the website better. I do not like going through a long menu to get in touch with a support person and then be on hold for endless amounts of time. Review collected by and hosted on G2.com.

I love how simple it is to use. I also love that it allows for the separation of your Operating and Trust accounts, so there is no confusion or commingling of funds. They have recently added several new features to make it even more easy for both the lawyer/law firm and the clients to use the platform. I am so glad I signed up several years ago. Review collected by and hosted on G2.com.

There isn't (or at least I haven't found) a spell-check feature. When I'm creating time entries and then when generating invoices for billing, I don't see where you can spell check your entries. Review collected by and hosted on G2.com.

The links that can be provided to Client to pay via text, email or from the firm's website. Review collected by and hosted on G2.com.

The Chargeback policy of only sending 1 email for notification. The limited access to communicate with the Risk Assessment team. Review collected by and hosted on G2.com.

I use 8am LawPay for handling payments on accounts. It really solves the problem of ease of client payments, allowing them to make payments without us having to enter their information. It's convenient because the client does it themselves, so we don't have to. Review collected by and hosted on G2.com.

We enter the payment but it does not show up in my case. Review collected by and hosted on G2.com.

ABSOLUTELY NOTHING. Nothing that was done by LawPay was easy including the changing of banks was a nightmare. If you are looking forward to losing money, please by all means use LawPay. Review collected by and hosted on G2.com.

When you use Law Pay, please know you are giving them permissions to unilaterally enter your bank account and remove "your" monies. This can occur almost 90 days after you've allegedly been paid. Can you as a sole practitioner hold monies for 90 days while you determine whether the "client" is going to change their mind? Please know you never see the documents or alleged complaints as I have yet to see ANYTHING in writing related to the "alleged" chargeback. I believe LawPay is being used to steal monies from attorneys and you are welcome to contact me and I'll GLADLY explain it in more detail so you are protected from horrific business losses like I experienced with LawPay. Review collected by and hosted on G2.com.

Law Pay is a fantastic tool for taking credit card payments at my law firm. The customer support is awesome, it is simple to use, integrates with our software and they are always updating and making improvements to the software. The reports are easy to run and all encompassing for what I need to know as an administrator. Very satisfied since switching from another credit card processing company in 2022. Review collected by and hosted on G2.com.

I do not have a negative comment about Law Pay other than the processing fees but they are no higher than any other company I have seen so that should not be construed as a negative rating on this company. Review collected by and hosted on G2.com.

Super user-friendly, with a lower processing fee than most other credit card processing companies. Review collected by and hosted on G2.com.

It isn’t as widely known, which can make some clients more skeptical about using it. Review collected by and hosted on G2.com.